Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Bonterra Development + Digital puts power behind your fundraising program within our unified CRM. Discover a better, more user-friendly platform to grow donor relationships; track prospects, grants and pledges; cultivate planned giving; run customized reports; and raise more money.
Provider
Bonterra
Located In
United States
Foundation
2014
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, In Person, Webinars, Live Online, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base
Nonprofits that raise $1 million and more without doing more work, and perform targeted, personalized, multi-channel outreach.
Content Source: Bonterra Development + Digital
Based on other buyer's searches, these are the products that could be a good fit for you.
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Reviewers find Bonterra Development + Digital's reporting features beneficial, especially the ability to customize reports to meet different departmental needs and the ease of recording activities. They also appreciate the user-friendly layout that simplifies the process of generating reports. On the downside, some users encounter difficulties in creating reports and find the reporting features confusing, with help articles that are not always useful.
Users are pleased with the attractive and easy-to-use interface of Bonterra Development + Digital, which allows them to figure out most functions without prior experience. They value the flexible customization options that cater to both external users and administrators, making the software adaptable to their specific needs. Additionally, the system's ease of use for administrators and outside constituents is frequently highlighted as a significant advantage.
Pros
We're excited about the development of automations and would love to see an option to include steps like texting or removing activist codes as well based on meeting search criteria.
I love the system and couldn’t dream of using anything else. It’s very user friendly and helps our organization collaborate between departments with ease.
I like how easily I can get in touch with EA's support. I also like how solid the various tools are - very little bugginess, which is a huge upgrade from what we used before.
They have a robust reporting and infographics feature that helps you keep up on top of your goals and progress monetarily or with responses to forms/emails.
Cons
Difficult to sort through large volumes of contact in your database.
In order to do a mass ID and purge, you have to pay an additional fee.
We do know we one of the negatives in the selection process was the inability to embed video in outbound emails.
Our experience was TERRIBLE. The EA team held the org's data hostage, prolonged the process of migration, and made the customer pay for extra months that they didn't need because of EA's delay.
Most Recent Video User Review for Bonterra Development + Digital
SEE ALL VIDEO REVIEWS
We are thrilled to watch this video, Aaron! Thank you sincerely for dedicating your time to create it. Your trust in us to assist you with grants management and major giving efforts is deeply appreciated. We are delighted that you have found value in our self-help and customer support services. Here's to your continued success!
Bonterra is a Great Solution for Fundraising!
Aaron W.
"Diving in to a new partnership!"
Overall: We've been quite pleased to date with all of our interactions and when problems or deadlines have moved - the EA team has worked with us to ensure we meed our organizational goals.
Pros: Our organization had been with a Blackbaud product for many years and were challenged in ease of use and functionality. We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way. As of now - we are smack in the middle of our data conversion. It is not without some pain points but that is absolutely expected in any conversion. But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team! We've been most happy!
Cons: We are not deep into usage to be able to honestly answer this questions. We do know we one of the negatives in the selection process was the inability to embed video in outbound emails. But we understand many clients are requesting this option and are working hard to roll out that tool soon!
"Bonterra Development + Digital "
Pros: Bonterra Development + Digital is a high-value product that is also user-friendly and intuitive. Embracing its functionalities has helped us improve productivity and increase revenue for the organization.
Cons: There are certain limits to the capabilities of Digital. We've found that wanting to customize pages or functionalities to meet our needs is often not doable or is very time-consuming and expensive.
"Not for small nonprofits"
Overall: I have used this platform for over 5 years while working at a small nonprofit of 7 staff. Building lists for communications seems to work fine for my colleagues and me, but retrieving donor data that is useful and relevant is either awkward or impossible with this platform. Yesterday I actually did simple algebra on pen and paper to get the relevant comparisons I needed to provide a board member with requested data. As the only fundraiser at my organization, I have limited time. I tried to find how to get a 3-year donor report recently and found I could not get that information in a way that was useful. This should be a simple report that is easily applied to all donors. Instead, the best one can do is get a PDF of gross change over the past two years plus the current year. It is possible that I could get more of what I want given time, but small-shop fundraisers don't have two weeks to be constantly calling customer service and experimenting with the DMS. Given what I know about the information my board members currently want, I would never pick this platform. If you are a fundraising staff of one, beware.
Pros: This platform is reasonably priced and customer service is usually prompt.
Cons: Difficulty retrieving data requested by board members, staff, and consultants.
Vendor Response
"Bonterra Development"
Pros: The trainings are useful to use when needing to refer to.
Cons: Some videos need to be updated and reflect new system changes.
"Experience with Bonterra"
Overall: Provides good function and has lots of features. However, learning it is difficult and HELP is lacking. Positioning graphics so that you get consistent spacing is difficult. There is ZERO help explaining how to prepare and position images, so it's all trial-by-error. Editing screens don't scroll completely. OTOH, it does a great job on reformatting for mobile.
Pros: Allows us to send out newsletters and alerts to members, store our member information. Also works VERY well to let us send out alerts people can click on and generate an email to their representative.
Cons: Very obtuse and hard to learn for a volunteer organization. "help" included in the product is minimal and uses terminology without explaining it, which makes it hard to learn/teach.
