# Bonterra EveryAction Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bonterra EveryAction the right Nonprofit solution for you? Explore 156 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142421/Bonterra-Development-Digital/reviews --- Bonterra EveryAction 4.4 (156) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Bonterra EveryAction Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews ZT Zachary T Data ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “EveryAction has been instrumental in helping our organization build and engage our grassroots network, enabling us to collect and contact approximately 8,000 voters. While the platform does a good job in core areas like Mobile Messages, targeted email campaigns, and Online Action forms that make organizing straightforward, we've encountered ongoing challenges with data integration between EveryAction and SmartVAN that has required significant manual work. Despite some gaps in user resources and missing features we'd like to see, the platform has ultimately supported our organization's growth and outreach efforts effectively.“ May 27, 2025 KB Kim B Development and Operations ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: 6-12 months. “It doesn't have a lot of the design capabilities that Salsa did, which makes it a lot harder to design forms and emails.“ May 27, 2025 AL Alayna L Assistant DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager.“ May 27, 2025 SM Shannon M Chief Development OfficerHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden!“ May 27, 2025 EB Elizabeth B Digital Communications ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I like that EveryAction is a great all in one platform for nonprofit outreach, member relationships, fundraising, and advocacy.“ May 27, 2025 AF Aerin F data coordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules.“ June 9, 2025 TC Tara C Development CoordinatorNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “While I love learning new tech and keeping up with the latest in CRM, I wish this somehow had anything to do with my workflow“ June 3, 2025 MW Margo W Director of DevelopmentIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years. “Our onboarding was challenging, and we did not get the support or training that was expected when we signed up. While you can reach support, they are not able to help beyond simple requests.“ June 10, 2025 ## Showing most helpful reviews Showing 1-25 of 156 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jo S. Interim Vice President of Development Non-Profit Organization Management Used the software for: Less than 6 months ### "Diving in to a new partnership!" November 18, 2019 5.0 We've been quite pleased to date with all of our interactions and when problems or deadlines have moved - the EA team has worked with us to ensure we meed our organizational goals. Pros Our organization had been with a Blackbaud product for many years and were challenged in ease of use and functionality. We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way. As of now - we are smack in the middle of our data conversion. It is not without some pain points but that is absolutely expected in any conversion. But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team! We've been most happy! Cons We are not deep into usage to be able to honestly answer this questions. We do know we one of the negatives in the selection process was the inability to embed video in outbound emails. But we understand many clients are requesting this option and are working hard to roll out that tool soon! Alternatives considered [GoFundMe Pro](https://www.capterra.com/p/127258/GoFundMe-Pro/) Reason for choosing Bonterra EveryAction More functionality, ease of data sync with our primary database and the functionality that really did provide an all in one solution for our organization! Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Luminate did not have the tools or sophistication we needed to ensure our digital growth goals. Review Source WA Waed A. Communications Director Non-Profit Organization Management Used the software for: 6-12 months ### "Good so far!" June 9, 2025 4.0 I believe I need more time to learn the software and use more of the options to judge, but so far it has been good. Pros The various options for fundraising and contacting audiences. It allows for detailed tracking and understanding of contact behavior Cons The overwhelming number of options is hard to nail quickly, it takes some getting used to and navigation to understand what each thing does. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Our executive director made the switch. Our other Saas was dated and lacked many functionalities and options. Review Source EK Elizabeth K. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Poor support services" November 26, 2024 1.0 Poor customer support. Tried to escalate questions and no one responds. Pros It has a few more features than our last platform. Cons Bonterra purchased EveryAction. The minute our integration was done and we were operating on EveryAction from the old software support stopped. 60 days later we still have a few specific large issues and cannot get anyone who knows anything on the phone. We are searching for a new platform. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) We were encouraged to by Bonterra and Every action . Review Source Response from Bonterra December 5, 2024 Hi Elizabeth, Thank you for your candid feedback about the support issues you've experienced - this isn't the level of service we aim to provide. Can you send me an email with details about your organization and the ongoing issues you're facing? This will help us investigate your situation and work toward meaningful solutions. We truly value your mission and want to ensure you’re set up for success. Thank you for bringing this to our attention, and I hope we can turn this around for you. PP Priscilla P. Community Health Worker Non-Profit Organization Management Used the software for: Less than 6 months ### "Bonterra Development" April 18, 2024 4.0 Pros The trainings are useful to use when needing to refer to. Cons Some videos need to be updated and reflect new system changes. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We needed a system that gathered more information for reporting. Review Source VR Verified Reviewer Organizing Director Civic & Social Organization Used the software for: 2+ years ### "A Must Have Platform" December 5, 2023 5.0 Overall it is an excellent and essential functional tool that our organization could not operate without on a daily basis. It provides numerous options and we have integrated it into every piece of our membership management and listserv outreach. Pros It is a very well setup platform for internal and external use when it comes to recruitment, membership management, event building, phone banking, and the email outbox scheduled and response systems. Cons Occasionally some of the more nuanced features do not work. For example the social media integration function does not work at all. Likewise there can be some nuance that gets tricky when uploading information from social media back into the database. Reason for choosing Bonterra EveryAction EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. This couple with the support available from EA was essential in making it the only choice. Switched from [Action Network](https://www.capterra.com/p/235419/Action-Network/) EveryAction was a superior product, with a better user interface, as well as direct integration into our preferred platforms: Civis, VAN, and Google Suite. Review Source Response from Bonterra December 8, 2023 We really appreciate you taking the time to share your feedback! We are so pleased to know that it works so well for your team. The comments about the social media interface is useful feedback and will be forwarded to our product management team. Thank you again for the review! AW Aaron W. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great comprehensive product" December 21, 2023 5.0 Pros EveryAction is a one-stop shop for managing your development operation across individual donors, online giving, email solicitation, and grants management. Cons Setup and learning the powerful tools can be overwhelming at first, but with time spent using the application and in EveryAction's library of help articles and recorded videos, you can quickly become an expert user. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Network for Good was limited in grant management and major giving moves management. Additionally, the Network for Good contribution forms were too limited for our needs. Review Source VR Verified Reviewer Senior Organizing Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great software, be sure you have the team capacity to learn it" February 4, 2022 4.0 Pros The functionality/ features offered are really helpful and extremely versatile - we use EveryAction as our volunteer management base as well as our donor CRM. Cons Be sure to dedicate the organizational/company time and capacity needed to customize it for your needs and to align across your teams about how to properly use the systems and get practiced with them. That is the biggest pitfall we've had as an org. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Needed more functions + better integration for phonebanking, etc. Review Source Gail A. Administrative Asst / Online Store Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Opinions of a new user" June 22, 2022 5.0 Pros It will alleviate other processes used in the past and provide all our records and information in one centralized location Cons The process and time it took for our old database and CRM platforms to be converted into EveryAction's lingo and platform Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) To have all processes and platforms linked to one centralized platform Review Source SM Shannon M. Chief Development Officer Hospital & Health Care Used the software for: 6-12 months ### "Solid CRM for Traditional Development Operations" May 27, 2025 4.0 Overall, EveryAction is a good product. My only complaint is around customer service and the availability/reachability of tech support. If those two functions could be improved, EA would be golden! Pros Bonterra EveryAction is effective, affordable, and provides a lot of value for the price point. It has nearly all the functionality a development shop would need. Cons It is sometimes hard to get responsive and timely service from the help desk. However, once I'm able to get the help desk's attention or a paid 4-hour session, the quality of the service is wonderful. I would like better client services/sales rep interactions. My assigned rep is not very responsive or knowledgeable about the product. I recently bought some additional services and it took four weeks to get them scheduled. Review Source AF Aerin F. data coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Comprehensive Platform with a Few Usability Hurdles" June 9, 2025 5.0 Overall, Bonterra EveryAction was a solid tool for organizing digital engagement and voter outreach. While there were some usability challenges, the platform provided the flexibility and features needed to manage large-scale programs effectively. With time and support, it became a reliable part of our data and communications work. Pros The platform’s integration capabilities are strong—especially with ActBlue and VAN. The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. Customer support was responsive, and the training resources were thorough. Cons Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules. Reporting can be clunky at times, and there’s a learning curve when managing more advanced features. Review Source JB Joe B. Philanthropy Advisor Non-Profit Organization Management Used the software for: Less than 6 months ### "Wonderful!" December 6, 2023 5.0 Pros Easy to use. Web-based - Not hard to integrate The onboarding/donor transfer team took care of most of the trouble for switching Cons This is a tech-heavy CRM compared to it's competitors. There is a learning curve, but once you get the hang of it there is no desire to go back to older software. Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Clunky software with processes and procedures stuck in the 90s. This slowed down our work. Review Source Response from Bonterra December 8, 2023 Thank you for sharing your experience using Bonterra Development + Digital, Joe! Our Product team is working on the user interface which hopefully will address your comments about the learning curve. Your feedback will be beneficial as they work on this and will be forwarded to them. Thank you so much! JB Jordan B. Digital Communications Manager Non-Profit Organization Management Used the software for: 1-2 years ### "A great system that had nonprofits in mind!" April 28, 2021 5.0 We have had a such a positive experience with EveryAction from start to finish. The implementation process was organized and well-managed; and ongoing customer support is helpful, timely, and usually very attentive. Pros We really love the way that we are able to automate emails; that is, we can create emails that fire automatically based on certain user/donor behavior. Cons The dashboard system can be a difficult interface if you don't use it regularly and/or aren't trained by the implementation team firsthand. Alternatives considered [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Switched from [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Our old plan was expensive; the customer team was unsupportive and often rude in dealing with us; and the tools were generally optimized for businesses and not for nonprofits. Review Source TC Tara C. Development Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great website, exact data points, unclear why I'm needed." June 3, 2025 5.0 While I love learning new tech and keeping up with the latest in CRM, I wish this somehow had anything to do with my workflow so I don't feel an anxious sense of urgency to complete what should be another person's work while he also does this exact work in another platform. Pros I like the granular details of data taking options. I like being able to track back notes made on any constituent. Very detailed and helpful. Cons Having to learn it for the sole purpose of benefitting a man's career. This is a big minus for me because I see it only done for other men in the organization. Review Source DG Debby G. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Great for Nonprofits" April 25, 2024 4.0 Pros It works perfect for our client database. Cons Difficult to create reports. Need to provide additional, person to person training. Review Source Response from Bonterra May 15, 2024 Thank you for taking the time to provide your feedback, Debby! JD JohnCarl D. Director of Communications & Program Development Civic & Social Organization Used the software for: 2+ years ### "Worth It, But Study Up!" March 3, 2021 5.0 Ensure you develop a standard of practice for data collection and management that is uniform from the beginning, with supporting documentation or it will be extremely difficult to manage the data on an ongoing or effective basis. Pros EveryAction presents a large suite of options to search, sort, and utilize data from your organization, including constituent record data and fundraising data. I most appreciate the ability to segment mailing lists in order to reach the specific supporters/subscribers to our organization. This platform is no joke, and has enormous possibilities for functionality, but you have to know what you're doing to be effective. There is an extensive help section, and one-on-one training with your client services representative is available through scheduling. They are thoughtful, knowledgeable and incredibly helpful. Cons While EveryAction has broad functionality, it isn't intuitive. It can be cumbersome to perform a simple task, especially if you are not performing these tasks enough to develop cognitive/muscle memory through repetition. All of the options can be overwhelming, and unless you are aware of the possibilities and what function you want to perform as well as have the time to research, watch, learn, and practice/test these options it can be challenging to achieve the desired results, especially on a timeline. For those coming into EveryAction from outside of the organization utilizing it, and with no experience on the platform, it can be challenging to learn and utilize, especially if the data/records have not been managed in a way that lend themselves to the way you want to use them. Comprehensive, standardized data points are key, so the organization has to set a standard from the beginning or you're doing a LOT of clean-up. I think a standard "academy" of training videos that walks a new user through the functionality from beginning to end via recorded videos and interactive lab curriculum would have been really beneficial for me to better utilize this system. As much as I love EveryAction, I feel I'm not able to effectively utilize all of the functionality or necessarily have the time and resources to learn all possible functionality at this time. Reason for choosing Bonterra EveryAction We are solving the inability to reach large cross-sections of our constituency and understand how/if they are receiving/utilizing our targeted emails, and how this outreach correlates with donations, etc. We are engaging our constituents and supporters on issues important to us and them; linking forms to fundraising, events, and surveys for an integrated platform for donations/contributions/revenue and its tracking. Review Source JR Jhosse R. Manager of Individual Giving Individual & Family Services Used the software for: 2+ years ### "A comprehensive and powerful tool" August 16, 2021 5.0 Pros Everyaction excels at allowing users to pull from various data points within the CRM to create dynamic searches and lists of supporters and donors to engage, culitvate, and solicit. Everyaction's integrated features like online actions and targeted emails allow you to use real-time data you collect from supporters and act on them. On top of this, every action has a lot of useful and cool features like automation and easy-to-use bulk uploads that make processes easier. Cons Transferring our historical data from our previous CRM to every action was difficult. We are still working on creating a fully functioning sync between the two platforms. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/) Review Source VR Verified Reviewer Executive Director Political Organization Used the software for: 2+ years ### "EveryAction's acquisition has gone bad" December 24, 2023 2.0 Pros The core functionality of EveryAction remained the same after the acquisition. The UI is attractive, easy enough to use and figure most things out even if you have not previously used the product. It's also used in so many organizations across the space so it isn't a chore to train others on. Cons EveryAction was owned by some great folks a few years ago, and they put their hearts into the product. Now after being purchased by private equity, they've gone dramatically down hill. The support quality has decreased, along with development growth as most of their long term technical folks were terminated. It's scary to see such a big expense in the nonprofit space being operated by a skeleton crew. Review Source AA Afnan A. Membership Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Good software, User friendly " January 26, 2022 4.0 Pros The UI is very nice and very easy to understand. Cons I think they could merge duplicate user profiles with automation. Review Source Sara Y. Advertising Operations Associate Marketing and Advertising Used the software for: 6-12 months ### "Raise more revenue in no time with EveryAction " December 19, 2022 4.0 Overall, EveryAction is a means to and end. The tool raises revenue to sustain democratic causes and political campaigns through Election Day and beyond. You can even group audiences based on certain characteristics, such as gender, age, household income, and party affiliation, volunteer status, and more. The administrator has complete control over the messaging and branding on the back-end, so it can be as basic or complex as you want. Pros I like that EveryAction allows our organization to recruit volunteers, mobilize members during key moments, and cultivate relationships with small-dollar donors in order to increase social awareness, engagement, and website traffic for liberal and progressive issues on behalf of democratic clients. I especially like that events are simply to manage in the CRM platform and campaign metrics are easy to understand for reporting purposes. Cons This is a technical issue, but for some reason, it is more difficult to embed EveryAction links into the body of an email, digital or social media ad soliciting revenue for a political campaign or cause compared to other software. Alternatives considered [ActBlue](https://www.capterra.com/p/166188/ActBlue/) Review Source AB Ana B. organizer Political Organization Used the software for: 2+ years ### "Best way to send targeted emails" December 4, 2023 5.0 Pros I like how easy it is to send targeted emails directly from the database. I do not have to upload or move contacts, I can access it and even create exceptions directly from it. Cons I would love better reporting, specially to find more specific things like folks who took 3 or more actions, instead of just making a list for folks who took at least one action Review Source Response from Bonterra December 8, 2023 We appreciate the feedback, Ana, and knowing the easy aspects of sending emails. Your input about the ability to find people who have taken 3 or more actions is beneficial and will be forwarded to the appropriate Bonterra teams. KF Kris F. Director of Public Affairs Government Relations Used the software for: 2+ years ### "LIUNA Minnesota recommends Bonterra" December 7, 2023 5.0 Bonterra is user-friendly and easy to use. We use Bonterra to target member communications and track member engagement. Using Bonterra has helped us clean up our membership data, resulting in less than 1% bad data Pros We use Bonterra for member communications and to track member engagement. Bonterra helps us target member communications and is user-friendly. Cons Members' school districts should be included in the base price. Review Source Response from Bonterra January 4, 2024 Hi Kris, we're thrilled to hear about your achievement of less than 1% bad data with Bonterra - what an incredible feat! Your success in effectively targeting member communications and tracking engagement is exactly what we strive for. A big thank you to the consultant who recommended us to you. Your feedback on including member school districts in the base price is noted and valued, and will be shared with the appropriate teams. Cheers to your continued success! VM Vianney M. Deputy Data Director Non-Profit Organization Management Used the software for: 1-2 years ### "More time & money needed supplementing EveryAction than what it's worth" August 18, 2021 3.0 We've had to buy 3rd party software for each of these to supplement EA. We use google analytics, BLINK, Peak Metrics, and have someone contracted to keep track of emails because of how lacking the available reports and warehouse data is. I want to see what list I sent an email to and who sent the email and what campaign it was for. Pros Creating lists. Managing users and user profiles. Flexibility with tags. Cons Online actions. Email performance reports. Spreadsheet like views to edit info. So! Many! Duplicates! Bulk upload matching- selecting what to match on. Review Source HF Hector F. Supervisor Retail Used the software for: 6-12 months ### "I like the service cause it is really easily to use and understand" April 18, 2024 5.0 Pros The way is so easy to use and also there is someone always there to help. Cons Nothing i believe that there is nothing to improve. Review Source Response from Bonterra May 15, 2024 Hi Hector, we appreciate you leaving your feedback! VR Verified Reviewer Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great membership/donation management product" April 12, 2021 4.0 We've had a good experience using EveryAction. We don't use it to its fullest, and there are some add-ons that we've not purchased/ used that could help us further. They continue to add and update features to make the product easier to use. Pros Integration was easy and the product is generally not difficult to use. Especially now that they've added drag -and-drop functionality for the emails. So much easier. Great way to keep track of who is donating and target our emails appropriately. Cons Some things are really clunky to use and the help info isn't always current or comprehensive. However, the emails to support are always answered quickly and usually resolved simply. Reason for choosing Bonterra EveryAction It seemed to be the best product, providing the most value for the money, while being simple to set up and use. Review Source Emily S. Finance Manager Non-Profit Organization Management Used the software for: 6-12 months ### "EveryAction - powerful, and can be difficult to use" May 19, 2021 5.0 As an integrated solution for organizing, fundraising, and outreach, it's really hard to beat EveryAction. I have not used the other products. I am in accounting, so mainly use the donation tools for recognizing and managing income. I have done some troubleshooting with the wider team, however, and would use EveryAction again if i moved to a different organization. Pros EveryAction is a large and complex database system that can be highly customized. As flexible as it is, it can be difficult to know which parameters affect which queries. EveryAction is the gold standard, and it's great when there is already a power user on the team. Without an EveryAction power user on the team, some amount of skilling up is necessary. Cons It's a complex database and as mentioned in "pros" it can be difficult to know which parameters affect which fields. There is a lot of help documentation--but that too can be a con, getting to the correct article can be difficult. EveryAction help is very good--the help team did some one:one trainings for our team and they were fantastic. 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