--- title: "Bonterra EveryAction Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bonterra EveryAction Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/142421/Bonterra-Development-Digital/" page_type: "product" language: "en" publication_date: "2026-10-02" --- # Bonterra EveryAction Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bonterra EveryAction ## What is Bonterra EveryAction? Bonterra EveryAction puts power behind your fundraising program within our unified CRM. Discover a better, more user-friendly platform to grow donor relationships; track prospects, grants and pledges; cultivate planned giving; run customized reports; and raise more money. ## What is Bonterra EveryAction used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Donation Management](https://www.capterra.com/donation-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 156 user reviews Reviews sentiment Positive 90% Neutral 3% Negative 7% Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Grant Management / 2026 - Donation Management / 2025 - Fundraising / 2025 - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bonterra EveryAction?[Manage this product listing](https://www.g2.com/products/bonterra-everyaction/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bonterra EveryAction 4.4 (156) VS. [4.5 (1,482)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price Contact vendor Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (156) Ease Of Use 4.3 (1,481) Value For Money 4.2 (129) Value For Money 4.5 (1,218) Customer Service 4.1 (136) Customer Service 4.8 (1,380) ## Bonterra EveryAction alternatives [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (314)](https://www.capterra.com/p/154358/Keela/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142421/Bonterra-Development-Digital/alternatives/) ## FAQs about Bonterra EveryAction Overview ### What problems does Bonterra EveryAction solve? Bonterra EveryAction solves fragmented nonprofit outreach and fundraising workflows by keeping supporter records, donations, form submissions, event attendance, and communication history in one database. Development, digital, advocacy, and organizing teams can segment audiences, automate behavior-based emails, build donation and signup forms, track engagement, and coordinate donor and volunteer follow-up across departments. Answer based on 93 reviews Overview ### Which roles and teams benefit most from Bonterra EveryAction? Bonterra EveryAction is most used by fundraising and development teams, including development directors, managers, coordinators, and associates, who manage donor records, gifts, and outreach. Executive and managing directors track organizational activity, while campaign organizers and communications teams coordinate supporter engagement, digital messages, membership, and advocacy campaigns. Answer based on 154 reviews Overview ### What company size and industries is Bonterra EveryAction built for? Bonterra EveryAction is built for small nonprofit organizations seeking to raise $1 million or more through targeted, personalized, multichannel outreach. Small businesses represent 86% of reviewers, followed by midsize businesses at 12% and enterprises at 2%. Nonprofit organization management leads at 63%, followed by civic and social organizations at 7% and political organizations at 5%. Answer based on 156 reviews Features and Usability ### What are the key features of Bonterra EveryAction? Bonterra EveryAction includes core donor management for constituent profiles, contribution tracking, and searchable donor relationships. Its most-discussed capabilities also include email marketing with targeted campaigns and list search, payment processing through online donation forms, and reporting and analytics for tracking fundraising and campaign results. It also supports nonprofit communications and member alerts. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does Bonterra EveryAction integrate with? Bonterra EveryAction integrates with five third-party platforms: Zoom Workplace, Google Sheets, Meta for Business, Salesforce Platform, and Twitter/X. Zoom supports virtual meeting and event registration, while Google Sheets supports data exports and shared lists. Reviewer feedback confirms Zoom and Google Sheets use, though some users seek additional Google Sheets automation. Answer based on 19 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bonterra EveryAction? Bonterra EveryAction offers in-person and live online training, webinars, documentation, and videos. Reviewers report that staff familiar with NGP VAN or similar campaign tools often learn core tasks quickly, while new users, volunteer groups, and technologically inexperienced clients may need more time for reporting, data management, and advanced configuration. Answer based on 34 reviews Getting Started and Support ### What customer support options does Bonterra EveryAction offer, and how do users rate the experience? Bonterra EveryAction offers email/help desk support, an FAQ/forum, and a knowledge base. Users often describe support staff as knowledgeable, helpful, and quick to resolve issues, with thorough self-service documentation. However, others report delayed or unresponsive tickets, limited technical guidance, inconsistent onboarding, and difficulty getting detailed resolutions. Answer based on 46 reviews User interface ### How easy is Bonterra EveryAction to use? Bonterra EveryAction provides a generally user-friendly interface for forms, email campaigns, contact records, and list building. Nonprofit and advocacy teams often find everyday tasks quick to learn, while new users may face an initial learning curve with its many options, advanced modules, dashboards, and reporting navigation. Answer based on 46 reviews ## Who uses Bonterra EveryAction? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,410 Nonprofit CRM reviews Capterra reviewers point to these as the top priorities when choosing a nonprofit CRM: - **Donation Tracking** (**75%** of reviewers rated this feature as critical) - **Credit Card Processing** (**66%**) - **Donor Management** (**70%**) Bonterra EveryAction supports all three features that matter most to buyers: **Donation Tracking**, **Credit Card Processing**, and **Donor Management**. Together, these capabilities help nonprofits track contributions accurately, process payments efficiently, and maintain complete donor records, allowing teams to manage fundraising activity with better visibility and build stronger supporter relationships. Donation Tracking 4.3 (22) 72.73% of 22 reviewers that rated this feature as important or highly important Track and view detailed financial donation history made by contacts and members Credit Card Processing 3.9 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Accept and process credit card transactions Donor Management 4.2 (32) 75.00% of 32 reviewers that rated this feature as important or highly important Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Fundraising Management 3.8 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Activities related to raising money for a specific cause Electronic Payments 3.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services For Nonprofits 4.2 (34) 82.35% of 34 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations Bonterra EveryAction 171 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Acknowledgments & Communications: Generates acknowledgment letters for donations, and supports e-mail and letter mailing communication with donors. - Action Pages: Generates petitions, events, donation, and sign-up pages that automatically sync with your database. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Advocate Management: Track and manage advocate communication, engagement, and performance - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Auction Management: Allows businesses to create and manage auctions. - Automation: Automates manual tasks such as visitor arrival and departure notifications, guest badge printing and contact information autofilling. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Lists: Generates call lists for phonebankers and allows voter information to be updated in the database. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Analytics: Track metrics like opens, clickthroughs, bounces, and unsubscribes. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Constituent Profiles: Creates unique profiles for constituents--such as donors, volunteers, or members--to store relevant information, and categorize individuals with customizable attributes. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Cross-system Integration: Works across multiple software systems or databases - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboards & Analytics: Tracks ongoing volunteer program data, such as total volunteers, hours served, and volunteer churn; manages volunteer data in customizable dashboards; generates standard and custom reports for volunteer program analytics. - Data Entry: The process of entering information or updating records in a computer system or database - Data Import/Export: Import and export data to and from software applications - Direct Mail Tools: Tools to create paper flyers and other mailings to be sent via direct mail. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Donation Pages: Supports embedded or linked donation pages to encourage volunteer donations. - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Communications: Enables gift acknowledgment and letter and electronic communications with constituents. - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Donor Profiles: Stores donor profiles that track all relevant information, including contact info, solicitor, giving history, and specialized attributes. - Donor Prospecting: Automates activities and reminders for each of your prospects to help move them along the donor pipeline. - Dues Management: Track and collect membership dues - E-Document Storage: Allows electronic files to be uploaded and stored within donor profiles. - Electronic Payments: Electronically collect payments for goods or services - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Messaging: Sends tailored, automated email communications to all segmented subscribers. - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Advocacy: Enables employees to promote their company by supplying them with materials, tools, and reward programs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Planning: Manages the event planning aspect of church gatherings whether it be a fundraiser, holiday event, festivals, children events and more. Specifically keepign track of event attendance and processing payments for donations, entrance fee, entertainment fees, food and beverages, etc. - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Events and Ticketing: Creates event registration pages that can collect ticket sales and RSVPs. - Filtering: Find & retrieve relevant data or documents - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fund Accounting: Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) - Fundraising: Supports online donation and event registration processing and imports fundraising data into records. - Fundraising & Payment Processing: Collects and processes one-time or recurring donations to support campaign efforts. - Fundraising Management: Activities related to raising money for a specific cause - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Matching Management: Ability to match gifts through the system - Gift Tracking: Downloads gift information from integrated fundraising tools into donor profiles. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Historical Trend Analysis: Review data from past periods to reveal recurring tendencies - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Legislator Contact: Facilitates direct contact between advocates and legislators to voice opinions. - Mapping: View, create, and interact with maps and other geographic data - Marketing ROI Analytics: Enables analysis of effectiveness of an organizations various marketing activities - Mass Messaging: Allows email or text messages to be sent directly to specified volunteers, for the purpose of shift reminders or upcoming opportunities. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Capabilities: Provides a dedicated mobile app and/or optimized mobile interface for field worker access to check schedules and tasks. - Mobile Giving: Ability to make a donation from a mobile device/app - Moves Management: Tracks action steps and notes for each prospective donor in the donor pipeline. - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multichannel Outreach: Enables communication through at least two channels (text, email, social, phone, etc.) - Nonprofit Advocacy: Enable advocates to promote nonprofit, charitable, and/or political organizations and causes - Online Donation Portal: The ability to accept donations online via a website, social media, or mobile device. - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: Outlet for members and visitors to submit donations electronically - Online Payments: Accept and process online payment transactions - Online Portal: Allows constituents to create an online account to engage with the organization, such as updating contact information, managing memberships, or signing up for marketing and event reminders. - Opportunity Listings: Creates and edits active volunteer opportunities to receive volunteer sign-ups. - Payment Processing: Accept, record, and reconcile financial transactions - Peer-to-peer Fundraising: The ability to create social media fundraising pages that are shareable and leverage social networks. - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Pledge Tracking: Records gift pledges and updates remaining amount based on installments. - Political Campaign Planning: Plan and strategize political campaigns - Pre-Approved Content Library: A repository of content that has been approved for sharing with current and prospective clients - Public Official Database: Provides access to a comprehensive database of elected officials and legislators. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Recognition Management: Track volunteer performance and award those who exceed certain criteria - Recurring Donations: The ability to set up recurring donations of a specific amount at a chosen interval. - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Advertising: Create and manage advertising campaigns on social media networks - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Network Sync: Enables messaging and forms to be shared across multiple social media platforms. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Delegation: Establishes task assignments for individual staff members that alert as prerequisite tasks are completed. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Messaging: Sends reminders, robotexts, and other campaign engagement materials to be send via text message. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Dashboard: Allows users to customize their home page to display the information relevant to their role and tasks. - Volunteer Management: Manage volunteer information and direct volunteer resources - Volunteer Profiles: Allows volunteers to create and manage personal profiles to maintain current information and volunteer interests. - Volunteer Recruiting: Advertise volunteer opportunities and recruit new volunteers - Volunteer Tracking: Tracks contact, demographic, and affinity information for volunteers, as well as total service hours. - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (152) 4.2 Based on 152 reviews ## Pricing Value for money 4.2 (129) Essentials Custom Quote Available It includes: - Targeted Email - Online Action Forms - FastAction - Supporter Groups - Dedicated Tollfree Number - SMS - MMS - Keywords - Automation & Scheduling - Advocacy Tools - Inbox & 1:1 Communication - Full API Access - Volunteer Management - Leaderboards - Campaign Tiles - Gift Heat Map - Livestream - Text-to-Give - Peer-to-Peer Fundraising - Event Configuration - Event Livestream - Event Sponsorships - Multiple Auction Types - Auction Configuration - Auction Communication Management - Nonprofit CRM Pro Custom Quote Available It includes: - VBP Connect - Canvassing - Canvaser Tracking and Reports - RoboSurveys and RoboCalls - Optimized Ask AI Model - Volunteer Management Enterprise Custom Quote Available It includes: - Advanced Organizing - Use-case Specific AI Models - Volunteer Management Value for money 4.2 (129) 4.2 Based on 129 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (136) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (136) 4.1 Based on 136 reviews ## User reviews Overall rating 4.4 Based on 156 reviews Filter by rating 5(98) 4(42) 3(5) 2(7) 1(4) Mentioned topic Sorted by most recent LB Lucy B. Consultant Non-Profit Organization Management ### "AVOID at all costs" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 8, 2026 Inexplicably and thoroughly unethical business practices. Terrible customer support. No commitment to help its customers. Pros Nothing. Absolutely nothing. Let me say it again to get to the one hundred word minimum for this section. Cons Bonterra bought out Salsa, and it's been over a year-long process to get out from under Bonterra's clutches. They were charging outrageous and inexplicable fees through tiers of 3 sub-processors who would not stop charging our account, and there was no way to contact them, and Bonterra support did nothing about it, even when we did manage to connect with a human being. We had to pay to stop payment on these withdrawals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA isaac A. Vendor Strategist Non-Profit Organization Management ### "Would Recommend This Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2025 Overall, our experience with EveryAction was amazing! For a while, we used it on nearly a daily basis! Pros I really like how this product allows me to do a side by side comparison of vendors. This function really assisted our organization in the selection process. Cons I feel that this product is fairly similar to other ones of this nature. This is not really a drawback though! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Margo W. Director of Development Individual & Family Services ### "Robust but hard to learn with little support" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 10, 2025 Our onboarding was challenging, and we did not get the support or training that was expected when we signed up. While you can reach support, they are not able to help beyond simple requests. In order to fully learn the product, you need to sign up for thousands of dollars in additional training. Pros It is a robust system and handles most of what we need it to do for us. It is nice to have fundraising, grants, and communications housed in one place. Cons It is very complicated and hard to learn. You need to add on training to learn how the system works and what it is capable of. We have been using it for about 2 years, and there are still features that we don't use because we don't know how to. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) We switched from RE 7 but that is not an option. The cost of EveryAction was significantly cheaper than RE Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/) Reasons for choosing Bonterra EveryAction The cost of EveryAction was significantly cheaper than RE Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WA Waed A. Communications Director Non-Profit Organization Management ### "Good so far!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 June 9, 2025 I believe I need more time to learn the software and use more of the options to judge, but so far it has been good. Pros The various options for fundraising and contacting audiences. It allows for detailed tracking and understanding of contact behavior Cons The overwhelming number of options is hard to nail quickly, it takes some getting used to and navigation to understand what each thing does. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Our executive director made the switch. Our other Saas was dated and lacked many functionalities and options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Aerin F. data coordinator Non-Profit Organization Management ### "Comprehensive Platform with a Few Usability Hurdles" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 June 9, 2025 Overall, Bonterra EveryAction was a solid tool for organizing digital engagement and voter outreach. While there were some usability challenges, the platform provided the flexibility and features needed to manage large-scale programs effectively. With time and support, it became a reliable part of our data and communications work. Pros The platform’s integration capabilities are strong—especially with ActBlue and VAN. The ability to segment lists, track engagement, and set up automated email workflows was especially helpful. Customer support was responsive, and the training resources were thorough. Cons Some parts of the interface felt outdated and unintuitive, particularly when navigating between modules. Reporting can be clunky at times, and there’s a learning curve when managing more advanced features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jennifer S. Outreach Director Non-Profit Organization Management ### "4 STARS - ups the email, fundraising game" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 5, 2025 It's helped me to step up our email game. I know I am not using Bonterra to its full potential, and it's still helping me move the fundraising ball forward. The products are continually advancing in a manner that brings value to the service. Pros The ability to analyze your email results and create very focused distribution lists and searches. Also, the wide range of reporting functions. Cons It doesn't sync with QuickBooks. The download list/search functions don't allow you to separate the first from the last name, which can be essential for data used outside of the Bonterra EveryAction platform. Switched from [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) NationBuilder was the central provider, holding our private data, for organizations that are hate-based. It was a values choice. Alternatives considered [Neon Fundraise](https://www.capterra.com/p/241829/Neon-Fundraise/) Reasons for choosing Bonterra EveryAction Functionality, price, and used by many of our allies in the civil liberties space. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Tara C. Development Coordinator Non-Profit Organization Management ### "Great website, exact data points, unclear why I'm needed." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 3, 2025 While I love learning new tech and keeping up with the latest in CRM, I wish this somehow had anything to do with my workflow so I don't feel an anxious sense of urgency to complete what should be another person's work while he also does this exact work in another platform. Pros I like the granular details of data taking options. I like being able to track back notes made on any constituent. Very detailed and helpful. Cons Having to learn it for the sole purpose of benefitting a man's career. This is a big minus for me because I see it only done for other men in the organization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Emilio C. Community organizer Non-Profit Organization Management ### "Two thumbs up" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 27, 2025 My overall experience is I love the program and to be able to work on multiple projects and make sure our work is completed and surveys are being tracked. Overall superb software. Pros What I love about every action is that I'm able to work with our whole team on projects and get them finished in a timely manner. Cons It can be pretty complicated to get to certain projects but once you understand the program it's easy to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Alayna L. Assistant Director Non-Profit Organization Management ### "Getting better, but not great." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 27, 2025 Overall, the program is not bad, but it is certainly not great. I do think that the updated help center has been informative, and I can see that the EA team is working hard to optimize the systems regularly. I just think that the system is not as user friendly as it could be, and it is hard to find a handy step-by-step guide for getting the most out of your account. Pros The thing I like most about EA is that I can see both payments and client relationships as well as use for a email campaign manager. Cons The site is not user-friendly in the ways that make sense. For example, there are many detailed options of unique things I can do but none of them are what would help me on a regular basis. For example, I cannot organize photos in targeted email. Most frustrating though, I cannot "Group by" and "Edit Columns" whenever pulling a contribution report. This is so frustrating and makes me have to do extra steps each time I pull a report. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kim B. Development and Operations Manager Renewables & Environment ### "Salsa to EA Bumpy Transition" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 May 27, 2025 Frustrating. It doesn't have a lot of the design capabilities that Salsa did, which makes it a lot harder to design forms and emails. Pros The automations are nice (when they work). This really helps with things like keeping memberships up to date. Cons It's not very user friendly and it's not easy to find things/things are not where you would think that they are. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Salsa was getting sunsetted so we had to choose another platform Alternatives considered [CharityEngine](https://www.capterra.com/p/140745/CharityEngine/) Reasons for choosing Bonterra EveryAction Price point and the devil you know versus the one you do not Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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