Peek Travel

Peek PRO Tour Operator Software

5 / 5 567 reviews

Who Uses This Software?

Tour & activity operators offering any type of leisure experience. So easy to use, even the most computer-challenged businesses feel confident making the switch from pen and paper to iPads.


Average Ratings

567 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Peek Travel
  • www.peekpro.com/
  • Founded 2011
  • United States

About Peek PRO Tour Operator Software

Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute best service for their customers. Operators are especially wowed by our industry-leading mobile apps and the intuitive design of our back-office system. Features includes daily payouts, automated emails, resource & channel management, QR code scanning, gift certificates, free waivers, 20+ customizable reports, and so much more.


Peek PRO Tour Operator Software Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Peek PRO Tour Operator Software Reviews Recently Reviewed!


Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Jun 23, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It allows people to make reservations.

It works well on most websites. You can embed it or link to their site.

They have humans to answer the phone and relatively short hold times when doing so.

Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Cons: They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point.

They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see.

They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems.

At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it.

Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

We have been using Peek Pro for our tour business for several months and could not be happier.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well.
- The migration and on-boarding to this software was very easy and seamless.
- The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise.
- The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software.
- Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved.
- The ability to create pick up zones with associated pick up times is an incredibly valuable function.
- The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction.

Cons: On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often.

Overall: The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable.

Capterra-loader

They're getting better and better...

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PeekPro does listen to us when we call or chat or email about functionality, and it does reflect in their booking software. What started out being difficult for us to use, is getting better - both from the getting used to it standpoint AND that they are working to make it more useful. Once or twice a year they will add functionality to it. Recently they added the ability to add other services to a booking. They are really very good about facilitating interchange via email between us and our customers. Not every change affects how we use it as a company, but it's nice to know they are always working on it, and it is a reputable company and software.

Cons: We had Zozi and LOVED it, but PeekPro bought them and transitioned us over. The hardest thing was that PeekPro looked at bookings from a completely different perspective, so it was harder to learn, to see how it all would work for us. Our Groupons, Living Social, Travelzoo sales didn't all transition over, so customers couldn't use them to book. We can book with a "pay later" option, but they don't let customers do that. It still (2 years later) is a little clunky as far as finding the information I need, or making the software function the way I want, ie: blackout periods. But their customer service is pretty good and if their first response isn't helpful, they will research a question and run it past their developers.

Overall: I saw my staff struggling to take care of customers who were present, when they were constantly answering phone calls. The phone calls a MUCH less frequent now. We put booking buttons on our website, and people seem to like being in control of their reservations.

Capterra-loader

Great value, amazing support!

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Cons: The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Overall: Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Best tour/activity software around

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User experience
- Easy of use
- Advanced pricing features
- Inventory management
- Promo codes
- Channel management & marketing
- Customizable and advanced booking flow
- Conversion tracking features

Cons: They're continually improving the software so naturally there are things that are constantly being fixed, improved and updated which you should expect from any software. That being said, there are no *real* cons to speak of. Any cons I might have had in the past they have fixed and/or they've added those features.

Overall: We have been using PeekPro for around 2.5 years now and it has been a fantastic experience. I can't say enough good things about the team and software. There is a lot of competition out there now and to me what really sets Peek apart is the user experience -- Both on the back office side and customer facing side. We need software that is powerful with tons of features but also relatively easy to learn and use. You could have a back office staffer up and running with relative ease, which cuts down on your training time and gets them up to speed quickly. As far as features go, it's extremely robust and they're constantly releasing new features that help us streamline our operation. I've tried everything out there and for me without a doubt Peek is the winner, it's the most well-rounded platform with the best UI/UX and the team behind it. Look no further!

Recommendations to other buyers: Switching reservation software is a difficult process, choose one that is future-proof. In this case, that is Peek without a doubt.

We've seen a 25% increase in clicks to conversion to sales!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Speed at which reservations can be made by customers. Tech support. Conversion rate of clicks to sales.

Cons: It's missing a few whistles and bells I would like to see. But, I've spoken with the development team and many of these updates are on the way...

Overall: We've seen a 25% increase in the conversion of clicks to sales! More to follow on that later. We switched over to Peek after spending 10 years with Zerve. We were in fact one of Zerve's first customers outside of NYC, making us one of the first tour companies in the country to move to an online reservation platform! While being forced out of necessity to make a switch was not ideal, we did our due diligence, checked out EVERY major platform on the market, compared each and decided that Peek offered the best combination of features and value. And, we have not been disappointed. Peek's integration team did a fantastic job of moving us over onto their platform. Their development team has been responsive to suggestions and has been steadily adding more and more useful features in a timely manner, and the customer support team has been great with answering questions and addressing problems as they occasionally arise. As I mentioned at the outset, we've seen a 25% increase in the conversion of clicks to sales! After much research and consideration, we have determined that this is due to the ease of use of the mobile and web platforms. A customer can literally book a reservation in under a minute! They can book so quickly that they don't even have time to second guess themselves. Needless to say, as a leader in the tour industry who has been utilizing online platforms since the beginning, we are thrilled with Peek and its platform!

Good system, but lacks a lot of functionality we had with a different system (Zozi Advanced).

Dec 18, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Bundles has been very useful! Although, if the customer is paying later, you then have to cancel and re-bundle the activities when they do pay or have separate payments which is annoying. The reports are also nice. Splitting payments by ticket.

Cons: Biggest con is the lack of features. You can't split payments in the app. You can't split payments by cost (although by ticket is nice!). You can't apply a discount code after someone has already booked. You can't apply a code to a specific ticket type. In our community, people love booking last minute (under an hour), but the system only allows an activity to be booked 1+ hours in advanced or right up to the activity. Our activities are time sensitive and we don't want people booking under 30 minutes because there wouldn't be enough time for people to arrive and start on time. We'd like there to be an option of being able to book up to '30 minutes' (at least) before an activity starts. Also, we'd like to be able to close out 1 or more activities after at least 2 or 3 have been booked. As of right now, we can only close out the rest of our activities after only 1 activity has been booked. Finally, there is no way to create gift cards codes for a physical gift card. We have physical gift cards that customers can purchase in-store, but we have to set it up like a discount code instead of a regular gift card which ultimately messes with taxes.

Most Excellent Booking Platform!

May 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched to Peek Pro from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Their setup fee was nominal, and the operating costs are flexible. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Also since Peek is just a little pop up on the screen, our customers don't actually leave our website when they're booking a tour. Another thing that's helpful on the backend is being able to input a customer's credit card when they call in. Our previous system was to send a paypal invoice. Everything is streamlined and just makes sense. Customer service has been nothing but friendly, prompt, and helpful.

One con I have right now is regarding private tours. With GISO, I was used to being able to set up a private tour and link the customer directly to that tour. With Peek, you can easily set up a private tour, but you need to link the customer to a calendar that they then have to select which date they want to book. This also means that I can't have multiple private tours on that calendar... especially since the pricing is usually different for each private tour. So, for every private tour we book, we need to add a new tour with a new description and a new price AND make a new calendar that only has that tour on it to be able to link our customer to it. It seems like there simply "must be an better way!"

Another feature that I would love to see is to open up the bookout window for tours once they are already booked. We require guests to book a tour at least 48 hours in advance. This is to make sure that one of our guides are available. So, if it's March 1st today and someone books a tour for March 20th, we make sure a guide is available, no problem. Now on March 19th, someone looks at our website, sees there's a tour on the 20th and wants to reserve it. It seems to me that it'd be pretty easy to have an algorithm that was something like: "If 0 people have reserved this tour, let customers book up until 48 hours before start time. If 1+ people have reserved this tour, let customers book up until 2 hours before start time."

I was informed that the Peek team is constantly working on features and updates, which makes me hopeful for both of these issues. As it stands right now, I am 100% happy with Peek and these changes would just be bonuses.

30% increase in sales in the first 2 months!!

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the owner operator of Virginia Beach Horseback, the only destination in the United States where you can rent horses and ride down the beach on a resort beach. We tend to place in the top 5 websites for "Riding horses down the beach."

With this being said, it was a necessary business move to strategize a better way to capture more customers by making it easier for them to reserve online through our website versus only being available for phone calls and manually plugging in reservations ourselves. Within my first two month of using Peek Pro, our business saw a 30% increase in sales.

Now, not only do we have the advantage of people discovering us online and buying ticket, this has helped make it easier in reaching our full capacity during stronger seasons of the year. The setting up process if very simple and easy. Having things established on your website is all dealt with by the staff to ensure it's fully functional. Within a few hours time frame we were able to convert the company to the new reservation strategy, and it fortunately became a win-win for us in the long run.

I would like to say what really makes this company the only company of its kind, is the cell phone application that integrates with the desktop computers while phone calls are being answered and reservations are being plugged from the back end. My managers are able to see exactly what the schedule is and where new people fit and be plugged and chugged into the cell phone app, allowing my 20+ person staff at all times to know exactly what's going on. As an owner, it is important to know what you are making every day. The freedom of not always being on the job is necessary when thinking about the next best move to make when advancing your business. Whether on the job or not, we know exactly what we make in cash as well as credit card sales.

Hands down, I'm very happy with the service and speedy customer support responses. Alex Seidler is a great, well-spoken gentleman and I am glad to have crossed paths with him to convince me to try the service out. I recommend this to anyone who owns a reservation-based company. I honestly feel the internet is where all things are going these days. It is important to catch up with the times and Peek Pro can make it happen for you!

Less human work, more automation!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First, we can control the number of attendees of our tours, archive the customer information, calculate the income, track paid & unpaid tickets. So there can not be any overbook situation. It gives us chance to integrate the software to our website, which allows us to make direct online sales, even we are a non-USA and non-EU company. Many reporting forms, which helps You analyse the statistics.

After learning and using the software, we understood that there are much more useful aspects of the Peek Pro software, which we really did not even think about that before. If to say shortly, it is the only software which answers our needs to operate punctual and smooth as a local tour provider.

P.S. Very helpful support team, which acts really quick!

Cons: We look forward to see Peek Pro more useful for the multi-day tours. It is very useful to use it for our day trips, but not yet for the multi-day tours.

Overall: We wanted to get rid of excel sheets and papers, to spend less time to organize the tour in the back stage. It was exactly the software that we were looking for. And yes, it was really long time for us to find the Peek Pro. But as it was said in our preverb: "Late" is always better than "Never"!

Has helped us grow

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fits in with our work flows, business practices and way of doing things - Peek Pro adapted to our business, we didn't adapt our business to the software. Excellent customer support and easy to use by staff not comfortable/familiar with business software.

Overall: We're a small business with no dedicated admin staff - Peek Pro has been invaluable for us and a key factor in the sustained increase in our online booking numbers. As a parasailing operator, bad weather sometimes forces water activities at our location to be closed at short notice, and being able to quickly deal with customer notifications, rescheduling and refunds is a feature of Peek Pro that we find particularly useful. Have to also mention the wide variety of business reports that can be generated - just so vital and no way we would be able to capture this useful information ourselves.

Recommendations to other buyers: As a small, one activity business, we don't use the full range of advanced features Peek offers, but knowing they are there is important to us, as we keep growing.

This software makes life easier and converts more sales.

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can run and even configure the software from my phone in the field. I like that I can receive text confirmations and even confirm or decline reservation requests with a quick text code reply.

Cons: Scheduling time off for a resource or guide is tedious. I need to either cancel an entire chunk that I scheduled (I usually schedule a month or more blocks) OR I need to go into each activity one at a time and remove the resource or guide for every day and every activity that the guide or resource is not available. It would be MUCH easier and faster if I could just enter a date range to make a resource or guide unavailable and would take a few minutes rather than a half hour or more to schedule a vacation or illness for guide. I have made this feature request many times as I'm sure others have but obviously must be very challenging feature to add.

Overall: I can run my business sales more automated and spend much less time on the phone. This software brings my business up to date and into the mobile and electronic marketplace.

Business Changing Software

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, active development, cost, support, reporting, promo options

Cons: A few things are sent out prior to really solid beta where things are removed that were there previously, but they are added to development for improvements to come through soon

Overall: There are many times in business when you know you made the right choice and never have I felt that more often than with Peek Pro. We made the change from Zerve at about 4 years in business and roughly 2 years on Zerve, approximately 4 months prior to their mass-exit from the industry. We narrowed between many of the top tour ticketing software options and finally picked the winner...Peek Pro.

There were a number of major qualifiers for this, including ease-of-use for admin, guides and guests, integration, cost, reporting, promotions and a big one, development. With the exception of a few items that many of the systems, including Peek Pro, hadn't fully fleshed out, they hit high marks with more than enough and a big one was development. We love seeing that items on our list are being ticked off monthly rather than waiting years.

Customer support through the website tends to be quick and the FAQs are super helpful. Generally we can find most of what we need and have had very few glitches, more often than not they are tied to a wholesale or other integration, not specifically Peek Pro. Highly recommend!

Small Business Lifesaver!

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They provide numerous services without charging a fee. They made it possible for me to begin a business. I would need a huge staff of people to cover all of the areas that peek does for free.

Cons: I can't think of any.

Overall: Peek PRO tour operator software has been my booking program since my company began. Since that day, I have received COUNTLESS calls asking me to switch. Peek PRO is the only company that is so confident in their product, they don't charge a monthly fee. The value I've received is unmeasurable. Their small, one-time setup fee is not just the by far the best purchase I've ever made. I wouldn't be able to operate my business without them. Due to their ease of use, in less thanks a year our company grew from #70 on TripAdvisor to #4!

Recommendations to other buyers: Their customer service and support staff are AMAZING! My former rep is no longer with the company and still follows up with me because they truly believe in what their former company provides. For a one-time minimal fee, I received a program that tracks everything I need to record for my business. There are free webinars that have shown me ways to grow my business and dedicated Peek employees who are always available to help troubleshoot and provide advice. I owe my company to Peek PRO!

Once you learn how to use it, the program is incredibly easy to use and has unlimited customization

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of personal use along with the ability to tailor the system to your needs. I am in love with this program because of how much information can be gathered from your consumer. However, by far the greatest single attribute about this program is the customer service. The reps that this company hires are very professional and easy to work with. They have an answer almost immediately or will try to find it and follow up with the correct answer. Be it 11:00AM or 9:00PM, I get a speedy response regardless if I call or message. I love working with this company

Cons: In the beginning of using and customizing for your own company, it can be a bit daunting and confusing trying to figure out how to work it.

Overall: Quick and simple process to book every aspect of our tours. From employee or volunteer scheduling to customer bookings, I love this company and its product.

So many great features!

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I would say Peek's best feature for us is the rental inventory tracking feature. We rent golf carts and the companies that I have dealt with only allow you to track the number of inventory per category. This software allows me to keep track of the number of carts, as well as, individually assign carts by vin# The booking software saves time collecting information from the customer by phone and/or in person. For me, the most valuable time saver is the booking confirmation emails. Whether the booking is done manually or online, a email is automated to the customer after the reservation is made. Peek Pro allows you to customize and detail everything the customer needs to know about their rental, tour, activity, etc., into this email. Our company requires the use of liability waivers and rental agreements. Being able to integrate this all into that one email is not only a time saver but a huge paper saver too!! . He and his company have upheld that promise. Thank Youfor introducing Coastal Carts Unlimited to Peek!

Cons: Nothing! I have been very happy with Peek. They have so many features that have made running my business easier. Peek fills a niche that other companies are lacking. And they work with you to ease the transition from your current software to theirs.

It's totally worth it...

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are from Central America, by far we were looking for a tour operator software that would adapt to our tours, and the payment was quick and easy. As you will know in our region it is somewhat difficult to develop a reliable system for our clients. We had rough times here. No clients showing interest in doing tourism especifically in Honduras. For this reason we chose Peek Pro, it is reliable, we can update the information of our tours in real time, the payments are received a few days later after we served the tours, they are working so hard in new features that can be applied to our business and the most important thing is managed by humans. Now, we are on the way to have better ROI, it´s a relief to have a good tool to promote our business.

WORST online booking

Sep 29, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros: We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons: They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Frustrating at certain times and great at others

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Really like the manifest and the ease of making a bookings and taking payment. We also enjoy the reports and analytics that we can tie into the software.

Cons: Gift cards and promos not in love with at all. Not the easiest to set up and we have run in to several problems in the past. When we switch from Zozi to Peek, I do not know why you could not transfer all our data into yours so we had our entire year of reports within one system. Really was not happy with that and now we can not access ZOZI reports anymore. Those reports are so important to understand the growth of our business to generate more business for us and you. We also feel like their are so many steps to complete any tasks. It took a really long time for us to feel comfortable with your booking system. There are things you all are better then zozi for sure but you also need to learn from their setup that made them so simple, clean, and productive.

Peek Pro: Nothing Short of Exceptional

May 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My name is Joe Wojie; I am the founder of Grim Philly and Grim Philly Twilight Tours. We employ close to twenty tour guides; the vast majority of whom are college history professors in addition to other professional staff, for 10 different walking, tavern, and riverboat cruises in the greater Philadelphia region. We have been voted best city tour on the PHL 17 Hotlist each year since our founding five years ago, and have been featured in a number of prominent media outlets including local radio, and nationally on Travel Channel.

In searching out the most cost-effective and efficient administrative support to assist with regard to our scheduling, phone systems, ecommerce, website development, SEO, and various other business support systems we have narrowed the multiple tasks down singularly to Peek Professional; hands down.

Customer service both to our staff and customers has remained top-notch and swift. Trainings have been provided complimentary on request to our staff, making early transitioning to their scheduling system and calendar seamless¿and suggestions made by us for small improvements to their already intuitive system we have seen implemented.

Enough positive things could not be said about every aspect of working with them since we have partnered together¿and no amount of inquiry from sales reps of competitor companies with whom we have worked in the past or researched prior to moving to Peek could persuade us away from what has been a profitable, professional, and thus far nearly flawless relationship with a company who is well staffed, diligent, and has time and again proved to go to every length in providing the most solid and comprehensive services in the industry.

It is fair to say that Peek Professional services have not been merely ¿good,¿ or ¿very good:¿ but have been nothing short of ¿exceptional¿ in every capacity.

Absolutely appalling

Jun 22, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Pretty much jack s#!+ I have very few good things I have to say about this app. Their customer service is beyond horrible, the app is not user-friendly, I am blown away that they have received so many positive reviews on this site. We are an escape room located in Delray Beach and just got done (thank God) using peek for a few months.

Cons: This software used to be called ZOZI Advance. Then their company back-end fell apart, and they were bought out by Peek. Peek discontinued the ZOZI app, and immediately released their own. It is an enormous pile of steaming donkey turds. We had so many problems using their software, logging into their software via a browser, using the app to book clients, using the app to recall previous bookings, on and on and on. However we stuck with them, because we were hoping that things would get better. We even voiced our concerns multiple times to customer service which fed us a bunch of BS saying that they would "forward it to the development team". Now I'm no dummy, and I realize things don't change overnight ¿ but not even the slightest improvement or intention of an improvement was made during our multiple conversations with their customer service team. We will never use or refer them again.

Great app and program to help us with our paddlesports business

Jun 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very user friendly and cusomizable. Great customer service too. We are able to book multiple varied trips - update or adjust the trips in an instant. People can book online or direct with us. Also takes the payment - cuts down on closing at the end of the day. Just a great product!

Cons: Not able to delete some unused activities ourself - however they will do it for you. If there is an issue with payments - we are unable to look in the back end to see if the payment went thru, however again - they have helped us over the phone.

Been with Peek fora few years and plan on staying

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They involve us heavily in the development and feedback processes of new features. It's been nice to see the product grow through these sessions, and involving us in these sessions makes us feel important and heard.

Product aside, the customer service has been exceptional, and there's always someone available on the weekends when we're the busiest.

Cons: Although they have 24 hour service, sometimes on the weekends we may have to wait on the line for 10 minutes before someone answers. But once we have someone on the line the service is amazing.

A Real Asset

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Peek Pro has made my job so much easier! I have a very busy guided boat rental business in Florida with 2 locations. In season I was going out 3 times a day with 5 boats totaling 15 boats and 30 customers. I was handling all of this manually before Peek Pro which took up a lot of my time. Now, I drive people to my website and have them book online. Peek has places for me to communicate with the customer built right into the software. Customized (and better yet automated) booking confirmations, booking reminders, post trip feedback and review emails go out every time. I even get return emails from my customers thanking me for the tour and asking questions. My phone time booking and answering questions has decreased by about 75%. I love getting my new booking email immediately after my customers hit the booking button. Peek also sends automated emails and texts to my guides so they know who is coming and when so they can greet my customers appropriately. I use the reports feature a lot to see track sales and to identify the source to track marketing. The cost of the program is genius in that a small convenience fee is added to the customer (nothing to the business owner). I was skeptical, but I get very little resistance to the convenience fee (about 5%) and when I do I have the power to book manually so the customer doesn't have to pay the fee at all. My charge card fees to run credit cards was reduced by a half of percent with Peek's partner, Stripe doing all of the processing and they are timely with the deposits to my account. Overall I rate Peek a 4.8 out of 5 because they have a great product with great customer service and they continue to try to improve on everything they do for the customer and for the business owner.

Allen E Florida

PEEK PRO saves me 25 hours of labor a month and gives my business a professional edge

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online calendar, the money transfer, the customer support and the trip advisor followup

Cons: I have used the software for 3 years and some features that I wanted were not seen as a priority although they have been addressed now

Overall: I love this software and company! They truly have saved me 25 hours a month and I have been using the software daily for 3 years. The online booking has increased my business by 30%. The SFWE is easy to use and their customer support is great.

Recommendations to other buyers: Check out the other companies, compare like I did and I think you will find them to be better than the rest

Peek Pro allows you all the control you want to run your business like only you know best!

Mar 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Peek Pro allows you to customize the customer experience to meet their demands while allowing you to run your business the way only you know what's best. I've tried other touring software that has looked good from their sales pitch, but THEY tell YOU how things are going to work regarding the customer experience. Wrong answer....

Cons: Their software is not as user friendly as I would like. I'm a business man with a small amount of knowledge about HTML editing. Thankfully, they are always very willing to help!

Overall: Online booking for my customers. A greater majority of my customers prefer to do online booking rather than calling to schedule.

Untrustworthy and unresponsive

Dec 22, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: We have made many efforts for two months now to reconcile a mistake on the part of Peek who failed to make deposits into our account for over a month due to an accounting glitch. We have called, emailed, messaged and received no explanation. An accountant has been paid, by our organization, for many hours of work trying to research what could account for the dollar amount of the deposits. This is what we have hired Peek to do.
Customer service has been unresponsive and after two months of trying to reach out, we are done. I do not recommend this software to anyone. It has been one problem after the next for our organization.

Peek's given me more reviews and helped me schedule more trips than other fishing operators!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm just a fishing guy my wife handles the books. Peek's mobile makes it so easy for me to pull up a trip. It's also so simple to sync my calendar. Taking payments beforehand and blocking time out is also easy, which is awesome because the weather always changes. Customers have given me so much positive feedback about the booking experience. A lot of repeat customers love Peek's ease of use and the ability to check my schedule frequently. I've gotten more reviews and scheduled more trips than guys that have been fishing for 20 plus years and I just started 4 years ago!

Exceptional Booking Tool and Customer Service!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The PEEK booking system is easy to use, versatile, and has an excellent presentation which promotes conversions.

Overall: I have used PEEK for a couple of year now and couldn't be happier with my overall experience. The PEEK booking system is user friendly, versatile, and has an excellent presentation. The customer service I receive when I contact PEEK is great. Their team is professional, knowledgeable, and they always respond promptly. They also have regular teleconferences to educate you on how to best use PEEK and convert your site's visitors. I would highly recommend PEEK to any tour company looking for a booking system.

Recommendations to other buyers: The PEEK team is responsive, professional, and knowledgeable. I couldn't be more satisfied with my experience.

So far as we transition from ZOZI to PEEK it is fantastic.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting system is what we need badly and it is very robust. I do realize PEEK is new to rentals and I will be patient. The checkout system is really easy and will be great for our customers. The speed of the system with response to data input is phenomenal. The numerous widgets so far is really nice and the integration for Google and Facebook is also super. The email system is also incredible. We came over to ZOZI from WebReserv and now to PEEK all in one year so this is a real challenge but I have been doing it from the beginning so it isn't too hard of a learning curve.

Cons: Not being able to sort the rental products alphabetically as well as all other widget data. Having to input pricing into the duration spots manually after the first one. Not having the option to open a season on 1 day yet restricting the 'Public' so they can't book a reservation for the next 7 days(this would be ongoing throughout the calendar days). Not being able to print out a list of campers for the week with starting and ending dates. Not being able to use 'BUNDLES' yet for rentals.

Overall: To new to answer.

Team Peek deserve all the stars in the sky!!!

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I opened my tour company Ghost Town Tours in Jerome, Az 06/13. We were just a few locals that wanted to share our love of Jerome, Az. with anyone that would listen. When we opened we had the oldest fashioned reservation system known to man, pen and paper. After our first busy season I realized the importance of online communication with my incoming guests. I found it overwhelming reviewing all the booking platforms. I had worked with several other startup reservation platforms and was very frustrated by the limitations and customer service. When I finally found PeekPro.com I was skeptical at first, but was quickly converted to their platform.

Several of the customer service representatives (Madaline and Caroline) went above and beyond to help me with my unique tour schedule and requirements. They completely integrated the system so well that now, I have to make up an excuse to message them just to say hi!!!

When ever I do have some type of brain malfunction, the ease and security of having a customer service representative just a chat bubble away makes a world of difference.

My guests are having a better experience coming to Jerome. I can easily train all staff on booking new guests.

If you are looking for a booking platform for your tour company, STOP! YOU FOUND THEM!!!
Don't work hard, work smart!!!! These folks helped me grow from 2500 guests a year to over 10k guests last year. YES!!!! 4x increase in guests in 1 year using this platform.

If you are a new tour company, don't waste money on booking reservations and waiting for customer service or platform integration. Join the family, they will treat you like gold!

Impressive Customer Service & Price Structure

Jun 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am co-owner of a carriage tour and special events service provider in Austin, TX.

Outlay for sign up was returned three-fold in the first week. So, "check" for ROI.

Now to the service experience. I don't know how to adequately express how pleased I am. And I'm not being compensated in any way for a review.

Any tour operator with questions is welcome to email Angeli Carriages and ask questions. I'm a skeptic when it comes to tech and service providers. But PeekPro is solid software NOW, and I believe they are further developing it to improve ease of user edits.

Our set-up fee included installation on our website, which was probably a deal-make/break for us. I kept expecting to hear about add-on fees for this or that - but there just weren't any. As in, none.

The set-up fee covered all my many calls (I'm not tech savvy) to their tech support. Every single call answered my question, and typically was accompanied by an "Would you like me to help you do that?" response. Their tech support has been immediate, responsive and with a universal attitude that is as good as it gets.

Re pricing - love their model - modest cost to clients, no discounted pricing to you, cc processing costs low and sourced with a well-known, reputable processor.

I called all of our initial clients to ask them about their experience using our new online booking software, and got very positive feedback.

We have been approached by other companies wanting to install online booking services on our website. This is the only company that checked all the boxes: very low cost to us/our clients, easy customer interface, and particularly - OUTSTANDING customer support.

Professional and excellent experience

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My experience has been 100% awesome - I enjoyed both my sales rep. Once I came on was super happy and pleased with team's knowledge and experience and ability to do the work in a timely manner. Their professionalism was an excellent experience - I had a super cool experience on his end. They were able to solve all my teams' problems quickly and succinctly - communication was thorough and complete and we were never was wondering when we would hear back. The process was streamlined and consistent.

Their knowledge of the product and ability to problem solve on the fly - is the type of person a creative teams look for - we would love to have her on our team!

She knew how to really dive deep and is so helpful.

The software is going to allow us to receive online bookings more than ever before and will save us a lot of backend management time.

Cons: reporting and google analytics was a little confusing. However the support team was able to help us understand what we needed and get things set up for us.

Great new productive changes

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Service

Cons: Mot enough business for them.

Overall: Very impressed with the new changes. I was pretty much satisfied before and now I'm very glad that I have chose p2b my service collector I guess you would call it on my webpage. Also I like the individual service in the event that I do need to speak with someone. In the past when I have to call I get instant service so you guys keep up the good work and if any of you out there need a collection service such as peek feel free to pass my name on to that individual company thank you again

Peek is innovative and easy-to-use

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like Peek's ease of use on the back end and in the front end with the customer booking flow. With Peek, you can customize the booking flow enough so that the customer knows exactly what to do. Peek also just rolled out bi-weekly webinars for product training, and I've gone to a couple. They're really helpful. I love how innovative Peek is they're always working on new features!

Great Rental Software

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So far we have really liked using the Peek software. They checked in on us to make sure things were going okay and helped us out with area's that we thought they either couldn't provide or were unsure about.

For the system, Peek is a faster and easier to use system than what we previously had. The way to build out certain parts is fairly intuitive, and for the sections that are not, the 24/7 partner support service they have was able to help me out.

The backend calendar view they have is great for being able to see what is happening with our business. We can see who is renting, what they are renting, and even color coordinate the information so it is easy to tell different inventory sections apart.

Finally, we have also received really positive reviews about how it appears on our site.

Cons: Initial set up of calendar and rentals was confusing. However the 24/7 support team really took their time in explaining and walking us through the set up as well as making sure we understood everything going forward.

Peek has literally changed my life and my business. Grateful for this program!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, easy to use and it is flexible so I can continue running the business the way I want to but spend less time doing emails and invoices back and forth with clients like I used to.

Cons: The clients that book our FULL DAY charters always email and ask me about the number of people they booked the reservation for. In your system the first person counts as the base rate of 5 or less passengers. So if they have 7 people in the group, their email will say that their reservation is for 3 people, not 7. I always have to clear that up. Also when the accounting department sends the breakdown of charges, the dates and times are not correct or it just says "N/A"

Overall: Our sales have increased, the customer support and service is fabulous, the program itself and app are easy to use and easy to read. I recommend this program to friends that also have tour companies. So glad you guys called me to offer this valuable tool for our business!

Recommendations to other buyers: Peek rocks. Would be cool if you could buy out Viator cause Viator is crap. We signed up with Viator only to add the "book now" button on our tripadvisor page. Nothing but problems so we canceled and quit using their program.

Love Peek Pro! It has made running my business so much easier.

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Automation of tour bookings on the calendar, ease of use (it's very intuitive), customer support is top notch!

Cons: That tour reviews aren't being shown publicly on our website.

Rerouting of reviews of 4/5 or higher to Yelp or TripAdvisor is no longer possible. Though we are grandfathered into this feature based on when we signed up for Peek, I have to go through customer support every time I want to make a change to what page our reviews are being rerouted to, which takes time. Wish we could go back to how quick and easy this could be edited.

Peek has made booking mountain bike tours remarkably easy. Intuitive and functions easily.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The lack of maintenance. I don't have to worry about customers not able to book a tour. And if the customer doesn't have access to internet, I can book from my phone.

Cons: Nothing comes to mind. Works when I need it. Integration into WordPress sometimes is a little goofy. But, nothing always works the first time.

Overall: The fact we can book from any device. This makes it easy for us and our customers.

Gets us more customers fast!

Jun 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I have the option to set up things on my website myself, and it's great to have customer support when I need help. Other advantages I like are the quality of widgets (makes our site look awesome), our ability to keep track of resources (guides, rentals, etc.), and the ease of sales (great timesaver in our office...we'd rather be guiding trips!).

Cons: The only cons I can think of are the occasional glitches that get fixed quickly when I message support.

Overall: More sales and more time to guide, instead of in the office.

Peek helped me increase my revenue.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can use the mobile app to make changes on-the-go to bookings that are way in advance. It helps to save me a great deal of time that I would spend stuck at a desk. I have been with Peek for a while and through their Integration with Viator and the other business tools they provide, I've noticed an increase in revenue for my business.

LOVE THIS GEM

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great support, works with no downtime, priced well.

Cons: I would like a few more features. The ability to just move an activity to a different date, rather than having to cancel and recreate it somewhere else. Doesn't show well in a mobile device if someone is looking at my website on their cell phone.

Overall: Peek Pro has streamlined my bookings and follow ups. I could not do it without them. When I have a questions, there is always a Peek staff person immediately available and helpful. Highly recommended!

Recommendations to other buyers: Just a few bits of streamlining my time on the back end of Peek Pro and you have perfection!

Works well, when it works.

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Peek was easy to use and packed with features. They are also constantly innovating and incorporating new features to help expand your business, simplify your booking flow, and ultimately increase your profits.

Cons: Too often with peek I experienced issues with reliability. Sometimes credit card processing wouldn't work, sometimes waivers wouldn't, sometimes the app wouldn't work, sometimes the web app wouldn't work, etc.... When it worked, it worked great! But reliability was an issue as recently as 2016.

I am confident with Peek!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been very helpful for my business! The technicians there are wonderful and the employees seem genuine in their aid. Peek's Partner Support and Sales reps were able to teach me to navigate the Peek Pro app on my iPad -without seeing a thing! With Peek's 24/7 support, I feel confident that I'll be taken care of whenever a problem should arise. For businesses that aren't as in-tune with modern technology, it's amazing to be helped without feeling rushed. Thank you, Peek!

Great Customization Options

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The overall onboarding process was really easy. There were no issues with communication and the set-up. I particularly liked the fact rep did a screenshare to explain and go over the features. This allowed us to see the software while learning about the features. The overall process was seamless and everything was user friendly. We were always able to contact someone for help whether it was the onboarding coordinator, the sales rep, or the great support staff. My favorite feature of Peek Pro is the ability to create custom questions for each tour and also the ability to customize each tour. Each of our tours are unique and require different information from our customers. We are not tech-savvy people but found Peek Pro very easy to use overall.

Cons: We aren't tech savvy people and we find the Peek software very easy to use. From our experience so far, we know Peek has great support staff if we have any issues in the future.

Great customer service and easy-to-use

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am enjoying my experience using Peek's system. If I have any questions, I can turn to Peek's Partner Support team to resolve them. Peek has great customer service! They're always available to answer any questions, or if I want to learn more about a feature. Peek's system is also very user-friendly and easy-to-use.

Overall we are relying on Peek more then ever

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything we need to make bookings and the ease of using the system. Plus more new features just make booking tours at ease, and that is why we rely on it so heavily.

Cons: When the system is down, or not reloading or refreshing fast enough. It gets us frustrated as we have to pause on the phone with either concierge or the customer. They do not like that and they think it is us being slow at taking bookings.

Overall: Having all of our bookings at one place and no matter where or what device I am using I can get to it.

Easy and practice

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Customer service rock!!! the chat and direct contact is easy and works good.
They have people in spanish which means easy way to talk.
Many things to do with this software. Thanks Peek

Cons: Well, I thing could be better if your key account stay in touch with you to know how everything with the software

Overall: Connect with market

The Worst Reservation Provider

Jun 05, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Avoid this company at all costs.

Pros: Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons: The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go. Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

Great customer support. Powerful platform with many options. Team is patient and supportive.

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Does what is says on the box, plus many added features for specific tour operators. Has a cool resource management feature. A lot of stuff on the back for adding features, tracking and marketing. The customer support team is very helpful and always available.

Cons: Interface is a little old fashioned. Some of the updates are not for my specialties, but appreciate the needs of other tour operators. Customer interaction screen could be nicer.

Overall: A key part of my business, it allows me to have a tour calendar and conduct sales. Has advanced options that I know will use in the future as business grows. Good back end options to expand with optimization and marketing.