Peek PRO Tour Operator Software

5 / 5 405 reviews

Who Uses This Software?

Tour & activity operators offering any type of leisure experience. So easy to use, even the most computer-challenged businesses feel confident making the switch from pen and paper to iPads.


Average Ratings

405 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Peek Travel
  • www.peekpro.com/
  • Founded 2011
  • United States

About Peek PRO Tour Operator Software

Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute best service for their customers. Operators are especially wowed by our industry-leading mobile apps and the intuitive design of our back-office system. Features includes daily payouts, automated emails, resource & channel management, QR code scanning, gift certificates, free waivers, 20+ customizable reports, and so much more.


Peek PRO Tour Operator Software Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Peek PRO Tour Operator Software Reviews Recently Reviewed!

We highly recommend Peek to other companies

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've been using Peek Pro software now for the past 2 months. It's easy to use, intuitive, and has simplified the process from taking bookings through to the tour. The system allows us to see what's going on in the company. Peek's reporting system gives us an in depth overview of our finances. One of our favorite features is the Peek Pro app which allows our guides to quickly glance at their schedule and see the manifest of guests on their tours. We'd highly recommend the system to any one from start up tour companies to large organizations who want to streamline processes, productivity and take more bookings.

Love peek-pro! 6 months customer

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love it!

Pros: I love everything about the peek pro system! we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons: i would love to have more native integration with external systems (Yelp, Tripadvisor) anything else will be nitpicking

It's easy to get started on Peek!

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's demo process showed me different ways I can use their system, like functionality with resources. I went through onboarding after the demos. I was able to grasp the concepts very easily and did most of the work myself. However, I understood that if I needed more help, the onboarding member would be there to help me out. It also really helped that the Peek team partially built my accounts using information from my website!

Peek helped streamline our booking process!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has helped streamline our bookings process! We received and were able to manage our first booking over the weekend for a group outing of 20 people and everything went smoothly. The ability to create promo codes personalized for our customers is a great feature and look forward to having that option on mobile. Managing bookings on the fly from our phones and tablets for on the spot bookings makes helping customers fast and simple so no customer goes un-helped! Being a new business we are very excited to see all the business to come and how Peek will help us in the future!

I love Peek's waiver feature!

Oct 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: After starting with Peek, I have been busy and enjoying every second! It's been an interesting time learning all the capabilities the system provides and I make a new discovery every day. The Waiver feature has helped me tremendously by saving paper and time: a family on one of my tours even beat me to the punch when I was going to hand them my paper waiver. They let me know they had already filled everything out online after they made their reservation. I only needed to have one person sign manually, terrific! The ability to continuously edit my email templates as well as all activity information is an added plus having everything live and up to date is great!

Peek is a great company. The software is awesome and easy to use. They have superb customer service!

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy to use the software is. The peek team has helped me every step of the way while implementing their software into my company. You can't go wrong using peek pro. Great people and great software! If you're thinking about how you're going to organize your new tour company, definitely get the peek software. It has helped me make many sales already!

Overall: Multiple!!!

WORST online booking

Sep 29, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros: We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons: They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

We are excited to see Peek in action!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We were using a different booking provider until Peek took over their service. At first we were hesitant and concerned about the transition, but the onboarding process was very smooth. The personal service that Peek provided my business helped alleviate any concerns that we had. As we continue to train in the product, we find that it matches our expectations as a service. We are looking forward to our opening season with Peek to see the online booking service they offer in action, and are excited to use the system when we go live.

Works well, when it works.

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Peek was easy to use and packed with features. They are also constantly innovating and incorporating new features to help expand your business, simplify your booking flow, and ultimately increase your profits.

Cons: Too often with peek I experienced issues with reliability. Sometimes credit card processing wouldn't work, sometimes waivers wouldn't, sometimes the app wouldn't work, sometimes the web app wouldn't work, etc.... When it worked, it worked great! But reliability was an issue as recently as 2016.

I recommend Peek Pro to other businesses in our community.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro allows us to do more with our business. Our business offers some activities that are done outside of the office or some that need to be tailored to the customer's needs such as team building exercises. Peek Pro makes it easy for us to tailor these activities and book them quickly. Our guest now have more options when it comes to their bookings and its very easy for them to navigate and book their appointments. The customer service has been great, and the setup team was very thorough and easy to work with. I would suggest any business in our community to use Peek Pro for their online booking software.

Cons: We do request an easier way for us to display our deals that are set on the "advanced pricing" section. Currently, we have to set it in the description box of our activities, but it would be great for a more automated feature.

Peek Pro continues to meet our business needs!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro has great customer service definitely the best of any software we've ever used! We love that we have one person who really knows our business and handles all our questions. They are super receptive to feedback, and also creative with meeting our needs even when resources are limited. Peek Pro has taken loads off our front desk with getting clients scheduled online and saved us so much time. Their front-end system is easy and intuitive for the client to use on desktop or mobile, and the back-end is easy for staff to navigate and understand quickly and easily. Peek Pro is incredibly customizable for our specific business needs while we continue to grow and expand as a business.

Peek Pro is the best system I've used so far for my business!

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro has a great setup for the mobile calendar. I have received all of my payments on time and without any issues. I have multiple locations with my business, and I wish that they had a way to view all locations with a single report. However, the reporting does help me when it comes to expenses and taxes. I also enjoy the taxes and fees being charged up front¿my customers have given zero complaints on that.

The system is easy for my customers to use and they are able to use it without confusion. Though I feel like I could have done without the additional cost for training, the customer service department is great. They are nice and easy to work with. Peek Pro is the best system I've used so far for my business.

I'm enjoying my time using Peek!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been easy to use so far! I don't have any complaints using the system. If I do, I've always been able to contact Peek's Partner Support. Their features are useful and I like that we're notified when we get an online booking. Overall I have been enjoying my time using Peek.

I look forward to building a working relationship with the people at Peek

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm very happy with Peek thus far! Everything from the customer service to their in-depth features are very helpful. As for the features, the report feature is the one that I use a lot and find very useful. With this feature I can determine when my activities are being scheduled, what the best grossing activity is, and when the activity is getting booked. Overall, I am very happy with using Peek¿from the initial calls to the final installation. I look forward to building a working relationship with the people at Peek.

This is the first time I've used a system like Peek, and I have no complaints!

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's been easy to use Peek! This is the first time that I have used a system like this and have no complaints. When I, or my employees have any questions I've been able to contact Peek through either their Partner Support or my current contacts to talk the issue through and resolve it. One of my favorite features are the notifications that my employees receive. When we have an online booking, our employees are able to get notification on when they will be needed. Overall I've been enjoying my time using Peek.

I love Peek's Split Payments feature

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Partner Support is very responsive and always there to any questions I might have. They are always there for me! The flexibility of Peek Pro is great. It took me a minute to learn a new system, but I love how easy it is to use! Split reservations is the one of cool features I¿ve used. Being able to split payments for a group activity makes it easy for each person to pay their portion!

Cons: I don't have any complaints or problems using Peek's software. If I do, I trust Peek's Partner Support Team to resolve them.

Peek's customer service is great!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is easy to work with. They have great customer service, especially during the period when I was transitioning away from my old online booking partner.

Cons: I don't have any complaints using Peek's software. If I do, I can rely on Peek's amazing Partner Support Team to answer any questions I may have.

Peek works wonderfully!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's system works wonderfully for us! It is so easy for us to manipulate and for our customers to book on the front end. We really like the capability to book out activities for bad weather and having all finances in one place.

Peek's multi-location feature is so convenient!

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Now that we have four locations, we really enjoy using Peek's multi-location feature. I like that I can blackout certain times so I can guide different room locations across the day!

Peek is user-friendly on all ends!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek makes reservations simple and straightforward for us and our customers. We love that Peek does most of the work.

Peek saves me lots of time!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really appreciate Peek's 24/7 Partner Support. They are always on point and respond right away. The mobile app is really simple and easy-to-use. It saves me time that i would have to spend on my desktop!

Peek's mobile app saves me time!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The mobile app is super convenient and helpful because it allows me to run my business from anywhere. I've been doing a lot of traveling and the mobile app has saved me a bunch of time. Overall, the look is great and having the ability to adjust questions or make any changes I want is really easy. I love the waiver system, it has certainly provided me a lot of peace of mind.

I am confident with Peek!

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been very helpful for my business! The technicians there are wonderful and the employees seem genuine in their aid. Peek's Partner Support and Sales reps were able to teach me to navigate the Peek Pro app on my iPad -without seeing a thing! With Peek's 24/7 support, I feel confident that I'll be taken care of whenever a problem should arise. For businesses that aren't as in-tune with modern technology, it's amazing to be helped without feeling rushed. Thank you, Peek!

Peek has all the features I need to run my business.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything has been so great! Peek has an amazing team and everyone is super helpful. Our on-boarder set everything up quickly. When I need any help, Peek is super responsive.

Shark Diving requires advanced divers to use their common sense. Peek's booking flow allows me to ask custom questions that ensures my customers confirm the requirements for diving. The custom manifest also allows me to easily pull the report and send off to the Coast Guard for a quick confirmation, check-in and departure.

I also often run my business on-the-go and use the mobile app. Peek has a user-friendly mobile app that allows me to take reservations easily, see what's running for the day and make adjustments as necessary.

Peek has it all

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's back end system is easy for both of us to use, and intuitive for clients on the front end. Peek is also quick to setup and has a fantastic customer support. Overall, we love Peek because it's user-friendly, has an attractive interface, easy to implement and configure, and comes with great customer support. We always get answers and help with our questions usually on the same day!

Big time saver

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I've saved countless hours of work because I don't have to handle bookings over the phone. I just let Peek handle the booking process!

Peek PRO Tour Operator Software review

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like Peek because of their amazing support staff! Other companies call and try to get me to switch, but I'm not going anywhere. Go Peek!

Peek makes our life easier!

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has made our life so much easier! Lines to book used to go out the door. Now our customers can do everything online before they arrive!

Easy-to-read calendar

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm very pleased with Peek! I especially love the easy-to-read calendar. Overall, the system is user-friendly and easy to setup.

Easy-to-use and helps with visibility

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek makes it easier to manage our business. It's really easy to use. We use the dashboard every day. We love that we can see everything with a quick glance. Peek also helps improve the visibility of our business.

Peek makes it easy to get bookings

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been awesome. They make my life easier by doing all the work on bookings and freeing up my time to focus on my customers and other business needs. They make getting bookings easy!

Saves us time and makes our life easy

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's software is great. Their system makes our lives easier by helping us save a bunch of valuable time!

Optimized booking flow and great system improvements

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has done an outstanding job of simplifying the customer booking flow. The online chat and engineer support for maintaining and improving the product is fantastic.

Peek's so helpful and has great features

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are working with Google Ad words and we're happy to learn that Peek can help us track that. We've also been able to capture some additional reviews with Peek's Smart Reviews feature, it's a great feature!

Peek increased the amount of classes we are booking

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I started Peek Pro last December and I am loving it! It has really increased the amount of classes we are booking. The larger priced camps have been successful and the online fee hasn't stopped customers from booking. Automatic and customizable emails have saved me so much time. I started with a couple activities and now I have almost all of my classes online.

Cons: Peek's system is amazing and has helped me book more classes. I have no complaints with or issues using Peek's software.

The mobile app makes our day easier.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The app makes things easier when we're busy. Being able to see a fuller time frame of availability on there is super helpful because it makes it easy to get the appropriate equipment ready. My guides use the app to get ready for a tour.

Peek helps me organize my day.

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Peek's custom manifest because it allows me to organize my day. Functionality within the manifest is great. I can reorder rows quickly.

Robust system that works great on the back end and looks great to customers

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love Peek! We like how easy it is to glance 2-4 weeks in advance. Clone Bookings is our favorite feature, we use it all the time. Peek's booking system can handle all the reservations that come through on the back end and looks great to the customers who are booking on the front end!

We were on the fence about online booking at first, but after using Peek, we love it!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Three people work with the system and we all love it. My wife uses it the most and finds it great. We were on the fence with online booking at first, but after using Peek's system, we love it! I'm very satisfied with the feedback I get from my customers about the booking flow and I love Peek's customer service. We've seen some increase in business, but have seen the most improvement in our daily administrative processes.

Peek helped me increase my bookings

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ever since I started using Peek Pro my bookings have gone up significantly. It's an easy-to-use booking system, and a good way for customers to book lessons without any hassle.

Amazing customer service

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the customer service. it's outstanding! I'm not very computer literate, so having an exceptional customer support team that understands the whole system and is able to communicate that to me is helpful.

Peek helped me increase my revenue.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can use the mobile app to make changes on-the-go to bookings that are way in advance. It helps to save me a great deal of time that I would spend stuck at a desk. I have been with Peek for a while and through their Integration with Viator and the other business tools they provide, I've noticed an increase in revenue for my business.

Our customers like booking online with Peek!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the feedback we have received from customers booking online with Peek has been great! Being in Peru, we really like Peek's ability to deliver a low credit card processing for online bookings.

Top-notch company that helps us increase our business and save time!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having Peek has helped us increase our business. What I really like about Peek is that it's automated a large portion of our booking process. We save 2 hours per week on our end from following up with emails and waivers. They're customer support is also top-notch!

Generally positive. You have great people and customer support. My bookings have increased.

Jul 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support and people. I feel like your staff is part of my team, almost like family. I enjoy working with them and they are always super responsive.

Cons: The product is difficult to customize to specific needs like multi day or overnight events. I can't get enough spacing between events to prevent overbooking. I tend to not get any tips for events booked online.

Overall: More bookings

We get additional revenue thanks to Peek's add-ons feature!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Peek! Add-ons are my favorite Peek feature. Customers can buy additional items on top of booking their tour, which has give us additional revenue. The customer service at Peek is also great! They always answer and take care. I am very thankful for Peek.

Fantastic mobile app

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is a great system. It's easy-to-use and works every time. I love the mobile app! I use it daily because it helps me manage my business on-the-go.

Responsive customer support team

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is always really helpful and responsive and they're always easy to reach! I sometimes get older customers who are able to book on my website with no issues the software is really easy to use! When I ask for new features, Peek always manages to deliver!

We really like Peek's Split Payments feature

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've been using Peek since we started 2 years ago and we've seen a good booking volume. The latest thing we really like about Peek is their Split Payment feature.

I don't have to rely on the phone anymore

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek makes taking reservations so easy and simple! It's nice not having to rely on the phone for bookings. It's allowed us to get bookings at any point of the day.

I love Peek's Abandoned Bookings feature

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like Peek's Abandoned Bookings and the instant SMS alerts when I get new bookings. I also look forward to seeing my Braintree payments directly in the Peek Pro system.

Peek makes it effortless to book sailing charters

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use the mobile app to run my business and I pretty much haven't been on the computer since I partnered with Peek. Peek has literally simplified everything about my booking process.

Peek has it all

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, cost, live support Peek is awesome! Set up was so easy. The team integrated the system into my website seamlessly and my customers are raving about how easy it is for them to book tours online now! When we needed an answer to a question, the support team is available 24/7 for anything. The software is extremely easy-to-use.

Peek streamlines everything for me.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's system is working great, and I'm really happy to have partnered with them! People can purchase tickets a lot easier, booking is simpler and automated email confirmations streamlines everything for me. I also see the extra sales coming in from Peek.com which is great. When i was with another company I didn't have this. I don't have any complaints!

Peek saves us 10 hours every week!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been a huge help in reducing stress on our team. We originally took reservations over the phone and spent about 10-20 minutes per booking. Peek saved us upwards of 10 hours per week of call time. This will be our second year using Peek. It's been a successful partnership!

Peek helps us successfully manage 5 locations

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek helps us manage 5 locations in one of the busiest areas of California. The ease of scheduling new activities, its seamless integration into our website and effortless booking for our customers has been a winning combo. I get calls all day everyday from other platforms and I won't go anywhere else!

Cons: Peek is amazing! I have no problems or complaints using Peek's software. If I do, I can turn to Peek's Partner Support Team.

Peek's given me more reviews and helped me schedule more trips than other fishing operators!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm just a fishing guy my wife handles the books. Peek's mobile makes it so easy for me to pull up a trip. It's also so simple to sync my calendar. Taking payments beforehand and blocking time out is also easy, which is awesome because the weather always changes. Customers have given me so much positive feedback about the booking experience. A lot of repeat customers love Peek's ease of use and the ability to check my schedule frequently. I've gotten more reviews and scheduled more trips than guys that have been fishing for 20 plus years and I just started 4 years ago!

Peek helps us recapture lost bookings!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the Abandoned Bookings feature! I've been able to recapture 10-15% of customers who didn't complete their booking.

Increase in business, less time on the phone

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is awesome! We can even book people while we're on the lake by using the mobile app. We've spent less time answering the phones, and more time handling increased business!

Peek is always improving

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is always updating and improving their software. I love the new widget, which makes the booking flow extremely easy for our customers. I've had a lot of questions and Peek's support team is always there to help.

I love Peek!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All of Peek's competitors keep calling me and trying to get me to switch booking providers. I turn them away every single month. I love Peek!

Best bang for your buck with excellent customer service

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I shopped around with several different companies, and Peek was the best bang for the buck. They have fantastic customer support who always follows up with me every time I have a question. They don't provide an out-of-the-box solution, but they continue to work with me in order to make sure I have everything I need.

Saved time and streamlined business operations

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Peek Pro. From being able to make adjustments to ticket prices or products from the mobile app, to just providing my customer with an easy way to book Peek's made my life a lot easier. It's been great! I was previously using PayPal and most people would still call to book. Now everyone books online. Peek's saved me tons of time that I previously spent on the phone.

Fantastic customer service team

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has incredible customer service. They are great at taking care of any issues or problems I have. When I call them or send them an email, they respond right away! Peek's customer service team is fantastic!

Clean front and back end system

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was impressed by Peek's clean front and backend, which gives the customer a better checkout experience and makes it easy for me to manage my business. Peek also helped me increase the number of reviews on my Yelp page. Peek's support team is amazing. They respond quickly and are always very pleasant and helpful!

Easy-to-reach customer support team

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has a wonderful partner support team that helps me if I have any problems. They act quickly and resolve my issues right away. They provide peace of mind for me, especially because it's super easy for me to reach out and talk with them.

Customers and employees love using Peek

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our guides love having email reminders sent to them to notify them of a tour. Our check-in person loves having the mobile app with printable manifest reports. All of our staff finds Peek Pro very user friendly, and customers enjoy using it too! We use it to book our ghost tours and camps.

Peek is innovative and easy-to-use

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like Peek's ease of use on the back end and in the front end with the customer booking flow. With Peek, you can customize the booking flow enough so that the customer knows exactly what to do. Peek also just rolled out bi-weekly webinars for product training, and I've gone to a couple. They're really helpful. I love how innovative Peek is they're always working on new features!

I love Peek Pulse

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love Peek Pulse! I get a report every week about trends and changes in my business, so I always know what's going on. Peek Pulse is great because I don't always have time to check on this stuff myself. Overall, Peek works really well it has more features than I need to run my tours!

Customers can book easily

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: People are able to find my tours, select and book them easily. I also run a Groupon deal. With Peek, customers just enter their voucher numbers and go through the booking flow easily. I've gotten positive feedback from my customers!

Peek makes it easy to book online and manage our daily schedule

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our customers have an easy time booking online. Peek Pro has also made it so much easier to manage our day-to-day schedule. The dashboard is really user-friendly and it's super quick and easy to make adjustments to our schedule.

Peek has the easiest system to use on a daily basis.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The back end admin area of Peek is perfect. Having used other booking systems in the past, Peek is by far the easiest to use on a daily basis. It has the ability to let you take care of simple tasks with ease and still access more advanced settings with a click.

Peek has been one of the best decisions I've made!

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm a super satisfied, happy customer. I'll tell anyone: starting a business is tough. However, Peek Pro has been one of the best decisions I've made. I looked at a lot of systems and Peek Pro fit my business the best. I love Abandoned Bookings and the option to save time by getting Peek's digital waivers signed beforehand in the confirmation emails.

Peek helps us streamline our business

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro has helped us keep things easy and streamlined. There were a few bumps here and there, but Oscar, Peek's CTO, personally helped us get things set-up. Its been great.

Peek increased the amount of classes we are booking

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I started Peek Pro last December and I am loving it! It has really increased the amount of classes we are booking. The larger priced camps have been successful and the online fee hasn't stopped customers from booking. Automatic and customizable emails have saved me so much time. I started with a couple activities and now I have almost all of my classes online.

The mobile app is amazing.

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's mobile app is amazing. I am always on the move, so I'm never by the computer. I love that I can pull the manifest out at anytime. Its been great for us!

Smooth, efficient and responsive

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek's software is smooth and efficient. If an issue does come up, the Peek Support Team is on it immediately
within 30 minutes or less!

Loving my experience with Peek

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm really enjoying my experience with Peek Pro. The mobile app works great and Partner Support is always really helpful.

Satisfied with the customer service

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer support is really helpful and always responds promptly to any issues that I encounter. After working with Peek for a little over a year, I am more than satisfied with the service!

Peek is going in the right direction

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek strives to be better every day by improving their software. I love the direction in which Peek is going!

Peek's service is better than their competitors!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We've been with Peek for about a year now and y'all are great! I was previously on FareHarbor and their service was terrible compared to Peek's.

We use Peek for multiple businesses and we're so happy!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything with Peek has been great! We use Peek Pro for our escape room and laser tag operations. Overall, we're very happy with the service Peek's reps are great! We've had multiple online booking software companies reach out to us, but honestly we are so happy with Peek and don't want to make any changes.

Peek makes sure we're taken care of

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is great! Peek was already integrated when I started and their customer support team has been so responsive and courteous in answering my questions. They always make sure we are in good care and are functioning properly.

Peek gives you and your customers all the tools you need.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek gives customers a better user experience by giving them a greater sense of security, creating an easier way to pay and providing customers with a confirmation of their booking.

Saves us tons of time

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro saves us a ton of time with the booking process. It's expanded our customer base and customers even say it's easy to book on our site. To top it all off, Peek Pro makes sense price wise, and has actually saved us money!

Competitors call me, but I love Peek!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Competitors call me all the time but I'm very happy with Peek. I love them. We've grown with Peek from the start and its been really a great experience. I love the simplicity of Peek and how it helps me stay organized!

The mobile app makes our day easier.

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The app makes things easier when we're busy. Being able to see a fuller time frame of availability on there is super helpful because it makes it easy to get the appropriate equipment ready. My guides always use the app to get ready for a tour.

Dependable system

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite part about Peek is that their software is always dependable. That's the most important trait to have in an online booking system!

Flawless user experience

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is fantastic. It really makes the user's experience as easy and flawless as possible. For a small business owner, Peek makes our lives easier and saves us a great deal of time!

Cons: Everything is great. They make my life and our customers' lives easier. I have no issues or problems using Peek's software.

Excellent customer experience

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has made the booking process really easy for me as a business owner. I like how it gives my customers a smooth booking experience.

Great customer service

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: One of the main reasons we chose Peek was because of their customer service. Peek's system is also so simple to implement. I'm looking forward to growing this area of our business!

We're not going anywhere!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like Peek because of their amazing support staff! Other companies call and try to get me to switch, but I'm not going anywhere. Go Peek!

Works great and continues to improve

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro works great. We don't have to worry about guests booking themselves, and it's easy to add phone bookings on-the-go. Peek continues to improve with new features, and we are excited to utilize them as soon as we can!

Wonderful system and service

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has been wonderful! From the system to the service, we are extremely happy with everything. Everyone we work with is really responsive it's just been amazing. I'm so thrilled to find Peek and have them help us manage our schedule.

Helpful staff and great system

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We're super happy with the system! Everything has been great and everyone we have worked with has been super helpful.

Peek makes our life easier!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek has made our life so much easier! Lines to book used to go out the door. Now our customers can do everything online before they arrive!

Peek's very helpful and has great features

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We are working with Google Ad words and we're happy to learn that Peek can help us track that. We've also been able to capture some additional reviews with Peek's Smart Reviews feature. it's a great feature!

Saves us time and makes our life easy

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek is great! Their system makes our life so much easier and helps save us a bunch of time!

Peek makes my life easier!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Peek Pro is intuitive and makes everything simple. They satisfy my needs and make my life so much easier!

Effortless system

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system works without any effort. My staff finds it easy to work with. It's so convenient not being tied to the phone all day.