--- title: "Peek Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Peek Pro Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/" page_type: "product" language: "en" --- # Peek Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Peek Pro ## What is Peek Pro? Peek Pro is a revolutionary operating software designed for tour and rental operators looking to manage guest reservations and increase revenue. This platform offers a world class reservation experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today! ## What is Peek Pro used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 796 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Pros & cons Responsive and collaborative team support Smooth and guided onboarding Frequent technical problems Complex and costly pricing ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Peek Pro?[Manage this product listing](https://www.g2.com/products/peek-pro/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.5 Value for Money4.6 Ease of Use4.6 Customer Service4.7 Rating Breakdown 4.7 Features4.5 Value for Money4.6 Ease of Use4.6 Customer Service4.7 ## Peek Pro Reviewers Verdict Updated September 2026 AI summary - Peek Pro is well suited for small businesses in tours, activities, and equipment rentals needing centralized reservations management. - Reviewers are positive about its user-friendly interface, helpful onboarding, and support for seasonal operations. - It helps teams save time by simplifying online bookings, payment collection, and busy season preparation. - Buyers should weigh a few practical considerations: some users report confusing pricing, technical issues, and inconsistent customer support. - Peek Pro fits businesses wanting an accessible booking platform, but may frustrate those needing transparent fees or faster support resolution. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Peek Pro 4.7 (796) VS. [4.8 (1,193)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (778) Ease Of Use 4.8 (5,818) Value For Money 4.6 (541) Value For Money 4.7 (3,592) Customer Service 4.7 (748) Customer Service 4.8 (3,321) ## Peek Pro alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (481)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) ## FAQs about Peek Pro Overview ### What problems does Peek Pro solve? Peek Pro solves manual, error-prone reservation workflows by centralizing online booking, live availability, scheduling, inventory, waivers, payments, and customer messaging. It reduces phone traffic, double-booking, overbooking, and scattered operations while improving seasonal capacity planning. Tour operators, rental businesses, front-desk teams, managers, and small business owners benefit most. Answer based on 212 reviews Overview ### Which roles and teams benefit most from Peek Pro? Peek Pro is most used by small-business owners, founders, and executives who oversee bookings, payments, and customer communications in tour and activity businesses. Operations managers, general managers, and administrators rely on it to streamline scheduling, staff coordination, waiver collection, and daily reporting, while frontline operators use it to manage reservations efficiently. Answer based on 692 reviews Overview ### What company size and industries is Peek Pro built for? Peek Pro is built primarily for small businesses, which make up 99% of reviewers, especially in Leisure, Travel & Tourism at 27%. It also serves Entertainment businesses at 12% and Recreational Facilities and Services at 11%, fitting tour, activity, and equipment rental operators from solo guides to immersive exhibits. Answer based on 796 reviews Features and Usability ### What are the key features of Peek Pro? Peek Pro includes core booking and reservations management with online booking, automated scheduling, calendar sync, and payment processing. Differentiating features include tour management tools like resource management and waiver management, plus email automation, promotions management, third-party booking integrations, mobile access, and reporting for day-to-day operations. Answer based on 314 reviews Integrations ### Which third-party tools and platforms does Peek Pro integrate with? Peek Pro integrates with Google Calendar, Stripe, WordPress, and Zapier based on reviewer mentions, and official listings add Lightspeed, Swell, QuickBooks Online, and Xero. It supports over 20 integrations overall, spanning scheduling, payments, website embedding, accounting, and automation, with Google Calendar and Stripe appearing most often. Answer based on 82 reviews Getting Started and Support ### How easy is it to onboard and train a team on Peek Pro? Peek Pro is generally quick to onboard for owners, front-desk staff, and guides, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say nontechnical users often get comfortable quickly with hands-on help, while admins handling widgets, integrations, accounting, or complex setup usually face a longer learning curve. Answer based on 114 reviews Getting Started and Support ### What customer support options does Peek Pro offer, and how do users rate the experience? Peek Pro offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, responsive, and helpful during setup and problem-solving, with useful articles and real people available. Some reviewers, however, report delayed replies, inconsistent follow-up, and escalation issues for urgent or billing-related problems. Answer based on 285 reviews Security ### How does Peek Pro handle data security and access control? Peek Pro uses secure payment processing, encryption, employee permissions, and a security deposit function to protect customer data, transactions, and booking access. Reviewers also describe the platform as safe, reliable, and secure for online bookings and payments. One limitation noted is slow payouts and weak communication around chargebacks and deposit recapture. Answer based on 13 reviews Booking ### How well does Peek Pro handle online booking? Peek Pro handles online booking well for tour operators, rentals, and activity businesses that need self-service reservations. Many teams value real-time availability, calendar management, payments, reminders, and website integrations that reduce phone calls and manual work, though some businesses want more page customization and report setup, support, or booking glitches. Answer based on 314 reviews ## Who uses Peek Pro? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and collaborative team support 93% positive reviews out of 56 Most reviewers report team management is enhanced by proactive support, tailored solutions, and attentive communication. Frequent technical problems 41% negative reviews out of 54 Some reviewers report bugs, slow issue resolution, and recurring glitches disrupt daily operations and cause frustration. Luis S. Manager, 2 - 10 employees. "I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure." Smooth and guided onboarding 97% positive reviews out of 29 Most reviewers describe the onboarding process as straightforward, well-supported, and helpful for easy platform adoption. Complex and costly pricing 44% negative reviews out of 48 Some reviewers indicate pricing is confusing, includes unexpected fees, and can negatively impact customer satisfaction. Aitor D. Director, 2 - 10 employees. "High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly" Efficient seasonal operations support 100% positive reviews out of 20 Most reviewers indicate seasonal management saves significant time and streamlines preparations for busy periods. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Peek Pro supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain accurate schedules, allowing teams to manage availability efficiently and deliver a smoother customer booking experience. Online Booking 4.6 (101) 78.22% of 101 reviewers that rated this feature as important or highly important With this capability, you give customers 24/7 flexibility to book online, making the process quick and user-friendly. Reviewers appreciate the streamlined experience and time savings, though some mention backend limitations and occasional booking discrepancies for operators. Booking Management 4.1 (47) 70.21% of 47 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.2 (45) 71.11% of 45 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.4 (54) 66.67% of 54 reviewers that rated this feature as important or highly important You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers feel the app is easy to use, but others report glitches, limited capabilities, and less intuitive navigation compared to desktop. Customer Support 4.5 (54) 68.52% of 54 reviewers that rated this feature as important or highly important Peek Pro offers responsive and helpful customer support, with users valuing quick replies and knowledgeable staff. Some reviewers find communication inconsistent and mention delays or repeated responses, but many highlight positive onboarding and easy access to assistance. Payment Processing 4.5 (92) 79.35% of 92 reviewers that rated this feature as important or highly important It helps you collect payments securely and efficiently, supporting deposits, partial, and full payments. Users think payment setup is simple and refunds are easy, but some mention high fees, limited payout options, and slower transfers compared to other platforms. Peek Pro 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Peek Pro offers responsive and helpful customer support, with users valuing quick replies and knowledgeable staff. Some reviewers find communication inconsistent and mention delays or repeated responses, but many highlight positive onboarding and easy access to assistance. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers feel the app is easy to use, but others report glitches, limited capabilities, and less intuitive navigation compared to desktop. - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Online Booking: With this capability, you give customers 24/7 flexibility to book online, making the process quick and user-friendly. Reviewers appreciate the streamlined experience and time savings, though some mention backend limitations and occasional booking discrepancies for operators. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Package Creation: Sell multiple products or services together, as a set - Payment Processing: It helps you collect payments securely and efficiently, supporting deposits, partial, and full payments. Users think payment setup is simple and refunds are easy, but some mention high fees, limited payout options, and slower transfers compared to other platforms. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Peek Pro gives you organized reservation management with easy rescheduling, manifest printing, and centralized information. Reviewers appreciate streamlined workflows and customization, though some find it challenging to learn or wish for more advanced filtering options. - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (574) 4.5 Based on 574 reviews ## Pricing Value for money 4.6 (541) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/pricing/) Value for money 4.6 (541) 4.6 Based on 541 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (748) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (748) 4.7 Based on 748 reviews ## User reviews Overall rating 4.7 Based on 796 reviews Filter by rating 5(654) 4(89) 3(15) 2(12) 1(26) Mentioned topic Sorted by most recent BL Brooks L. Customer Service Support Tech Consumer Services ### "Peek Pro is the best payment processing software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2026 Peek Pro uses secure payment processing and encryption to protect customer data and transactions. It is built for commercial use, so it includes standard protections for financial and personal booking information. Pros It combines scheduling, payments, customer management, client support, calendar integration and reporting in one place, so businesses don’t have to use multiple apps. I believe it is value for money! Cons Occasional glitching but it doesn’t happen often and it’s an easy fix when it does happen so keep that in mind. Switched from [Peekdata](https://www.capterra.com/p/186464/Data-Gateway-API/) Peekpro is a more adorable option for the company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ES Eugene S. Chief Product Officer and Co-Founder Information Technology and Services ### "It has worked for us" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 13, 2026 Support does disappear during holidays. We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. It keeps track of our 10 paddleboards so we do not have two groups of ten paddlers showing up at the same time for the 10am paddle trip (which may help). Pros As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me. Cons Changing the tour schedule also does not blow the whole system up. Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Owner Leisure, Travel & Tourism ### "Sketchy company, non-existent back-end support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 22, 2025 Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. Pros The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. Cons Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) [WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) [Bókun](https://www.capterra.com/p/178518/Bokun/) Reasons for choosing Peek Pro I can keep ownership of my website rather than surrender it to the platform, price/processing costs, options to customize Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MP mark P. owner Maritime ### "such a dramatic back-end failure" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 2, 2025 I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed. That’s when Peek entered the picture. Their sales rep, \[sensitive content hidden\] had reached out during peak season last year, but I wasn’t about to overhaul my booking system while actively running tours. Ironically, the same day I got notice of Fare Harbor's new fee, \[sensitive content hidden\] followed up. His timing was perfect, so I agreed to hear him out. He promised better technology, personalized attention, and stronger customer support — it sounded promising enough to give Peek a try. Onboarding started well. The trainer walked me through setup over a few Zoom calls, highlighting key features. But when my booking site went live late on a Friday, everything went wrong. Connections failed across the board — Tripadvisor, GetYourGuide, my own website — all broken. I emailed the onboarding specialist immediately, only to get an out-of-office message wishing me a great weekend. Desperate, I turned to their AI chat system, which offered no solutions. Their so-called “live support” wasn’t available either. I lost an entire weekend of bookings with no help. By Monday, the onboarding specialist admitted she’d missed a crucial step in the setup. Over the next week, automated emails flooded my inbox — canned messages claiming my system was running smoothly, offering surveys, or saying “we’re working on it.” Meanwhile, I was still dealing with bugs and only communicating with the specialist directly. Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed. Any further issues? Deal with their help desk. That marked the beginning of an endless, frustrating cycle. Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned message saying due to staffing shortages, they'd switch to email — responses often took days, sometimes longer. By the time help arrived, I had either solved the problem myself or forgotten what the issue was entirely. Every ticket closed with the same grating “How’d we do?” email — adding insult to injury. The final straw? A glitch that prevented me from updating my private tour pricing. Despite repeated requests for help, the issue went unresolved for two weeks. My last plea for support was on June 16, 2025. Peek finally replied — partially addressing the issue — on July 1. By then, I had already pulled the plug. I re-integrated my website with FareHarbor, and within a week, everything was running smoothly again. Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration. Pros Lots of promises of a great staff working behind the scenes with cutting edge technology Some of the widgets are cool Cons Absolute ZERO support, left to chat with an AI bot that has no answers constantly getting kicked out, logged off on their website platform does NOT integrate well with Tripadvisor Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) added pricing on FH for 3rd party bookings Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicholas T. Owner Recreational Facilities and Services ### "Highly recommend! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2025 Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly. Pros The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction. Cons Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Levawn W. Director Leisure, Travel & Tourism ### "Horrible Experience – Peek Pro Cost Me My Client, Money, and Reputation" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 10, 2025 I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate. Pros Absolutely nothing. This is one of the worst company I've done business with. They dont even respond to your emails even when its emergency. Cons Everything is wrong and unprofessional about peek and absolutely no help but a ai chat and call agent that cant help in no way. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joe S. Owner Recreational Facilities and Services ### "Fantastic Folks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 Trained pros that are willing to train their clients. I'm not a big tech guy and they went out of their way to make it happen. Austin doesn't make enough money to put up with old dogs like me. Pros They are really on it. They have a plan and execute it well. Cons I have not seen anything negative thus far. Switched from [Reservety](https://www.capterra.com/p/188167/Reservety/) Ease of use for myself and coworkers. This is so much easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andrew S. Owner Hospitality ### "Quick implementation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Very good. The implementation was very organized. Pros Quick, organized and professional. Sales did a face to face handoff with the implementation team. Cons NA. I did not have any complaints or cons. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor is not user friendly and Stellar could not complete implementation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Joe T. Owner Leisure, Travel & Tourism ### "Made the switch back to Peek. You should too." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2025 Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. Pros The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. Cons Needs a few more portal partners. But that can be easily fixed. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor made some payment changes that were not conducive to the long term health of my company. And I didn't like their UX Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reasons for choosing Peek Pro Familiarity, better quality, ease of use, and the customer Service (\[sensitive content hidden\] deserves a raise). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lina K. Owner Entertainment ### "The Drunken Academy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2025 It was a great experience! The onboarding was good, and the check ins were also helpful. Pros The app/program itself is great! \[sensitive content hidden\] was also great to work with! Cons I wish there was more customization options as to what the booking pages look like. More color options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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