--- title: "Peek Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Peek Pro Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more." source_url: "https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Peek Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Peek Pro ## What is Peek Pro? Peek Pro is a revolutionary operating software designed for tour and activity operators looking to boost revenue and streamline operations. This platform offers a world class online booking experience, dynamic pricing and a comprehensive Point of Sale system. Automate hundreds of routine tasks with a robust mobile app, which supports real-time data management, check-ins, digital waivers, and detailed reporting. Boost customer satisfaction with smooth interactions throughout their journey, streamlined by features like automated text reminders, self-rescheduling options, and contactless QR code entry. Trusted by thousands of tour operators, Peek Pro has shown to increase business revenues by an average of 30%. Backed by an award-winning customer support team ready to assist with any needs—from solo tour guides to large-scale exhibits. Peek Pro is ready to help your business grow. Ready to see it in action? Schedule a demo with us today! ## What is Peek Pro used for? [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Overall rating Based on 796 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Pros & cons Responsive and collaborative team support Smooth and guided onboarding Frequent technical problems Complex and costly pricing Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Peek Pro alternatives Highest Rated [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (1,312)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/alternatives/) ## FAQs about Peek Pro Overview ### What problems does Peek Pro solve? Peek Pro solves manual reservation handling, phone-heavy booking, and disconnected tour operations by combining online availability, payments, schedules, manifests, equipment capacity, waivers, and customer reminders in one system. Tour operators, rental businesses, front-desk teams, guides, and owner-operators benefit from real-time visibility, fewer overbookings, quicker check-ins, and easier rescheduling or refunds. Answer based on 521 reviews Overview ### Which roles and teams benefit most from Peek Pro? Peek Pro is most used by business owners, founders, and executive leaders who manage bookings, customer payments, and day-to-day performance for experience-based businesses. Operations managers, general managers, and administrators use it to coordinate schedules, oversee staff availability, manage reservations, and keep customer activity organized across daily operations. Answer based on 692 reviews Overview ### What company size and industries is Peek Pro built for? Peek Pro is built primarily for small tour, activity, and equipment rental operators, representing 99% of reviewers. It also supports teams ranging from solo tour guides to large-scale immersive exhibits. Its leading industries are Leisure, Travel & Tourism (27%), Entertainment (12%), and Recreational Facilities and Services (11%). Answer based on 796 reviews Features and Usability ### What are the key features of Peek Pro? Peek Pro includes online booking and activity booking with customizable customer information, tiered pricing, sales tax, and pre-signed questionnaires and release forms. It supports payment processing before check-in, reservation and booking management, mobile access through a customer portal, and calendar-based email and SMS reminders. Reporting and analytics track customer trends and business performance. Answer based on 78 reviews Integrations ### Which third-party tools and platforms does Peek Pro integrate with? Peek Pro integrates with over 20 third-party tools, including reviewer-confirmed Google Calendar, Stripe, WordPress, and Zapier. Its catalog also includes Google Workspace, Mailchimp, QuickBooks Online, PayPal, Square Payments, Dropbox, Constant Contact, and Squarespace for scheduling, payments, website booking, marketing, and business operations. Answer based on 80 reviews Getting Started and Support ### How easy is it to onboard and train a team on Peek Pro? Peek Pro offers in-person and live online training, webinars, documentation, and videos. Reviewers report that front-line staff, guides, and nontechnical users generally learn daily booking tasks quickly with support. Admins may need more time for widgets, integrations, accounting, and advanced settings; some reviewers describe a steeper learning curve and want clearer self-service instructions. Answer based on 114 reviews Getting Started and Support ### What customer support options does Peek Pro offer, and how do users rate the experience? Peek Pro offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as helpful, courteous, and responsive, particularly during setup and routine questions. However, some report delayed email and ticket replies, inconsistent chat assistance, unresolved technical issues, and difficulty obtaining help during urgent situations or holidays. Answer based on 285 reviews Security ### How does Peek Pro handle data security and access control? Peek Pro uses secure payment processing and encryption to protect customer data and transactions. It lets businesses assign employee permissions, while customers can book and pay through the website with confirmation. Reviewers describe information as safe and secure, though one reports unresolved chargeback communication and delayed security-deposit and reservation payouts. Answer based on 13 reviews Booking ### How well does Peek Pro handle online booking for tour businesses? Peek Pro simplifies online reservations with real-time availability, scheduling, payments, confirmations, and back-office booking tools for tour and activity businesses. Small operators often value fewer phone calls and easier capacity management. Some reviewers report limited booking-page customization, integration problems, and occasional pricing or support delays during setup or issue resolution. Answer based on 314 reviews ## Who uses Peek Pro? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and collaborative team support 93% positive reviews out of 56 Most reviewers report team management is enhanced by proactive support, tailored solutions, and attentive communication. Frequent technical problems 41% negative reviews out of 54 Some reviewers report bugs, slow issue resolution, and recurring glitches disrupt daily operations and cause frustration. Luis S. Manager, 2 - 10 employees. "I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure." Smooth and guided onboarding 97% positive reviews out of 29 Most reviewers describe the onboarding process as straightforward, well-supported, and helpful for easy platform adoption. Complex and costly pricing 44% negative reviews out of 48 Some reviewers indicate pricing is confusing, includes unexpected fees, and can negatively impact customer satisfaction. Aitor D. Director, 2 - 10 employees. "High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly" Efficient seasonal operations support 100% positive reviews out of 20 Most reviewers indicate seasonal management saves significant time and streamlines preparations for busy periods. ## Features AI summary Based on 5,388 Tour Operator reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) Peek Pro supports all three features that reviewers rate most highly: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain accurate schedules, allowing teams to manage availability efficiently and deliver a smoother customer booking experience. Online Booking 4.6 (101) 78.22% of 101 reviewers that rated this feature as important or highly important With this capability, you give customers 24/7 flexibility to book online, making the process quick and user-friendly. Reviewers appreciate the streamlined experience and time savings, though some mention backend limitations and occasional booking discrepancies for operators. Booking Management 4.1 (47) 70.21% of 47 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.2 (45) 71.11% of 45 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 4.4 (54) 66.67% of 54 reviewers that rated this feature as important or highly important You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers feel the app is easy to use, but others report glitches, limited capabilities, and less intuitive navigation compared to desktop. Customer Support 4.5 (54) 68.52% of 54 reviewers that rated this feature as important or highly important Peek Pro offers responsive and helpful customer support, with users valuing quick replies and knowledgeable staff. Some reviewers find communication inconsistent and mention delays or repeated responses, but many highlight positive onboarding and easy access to assistance. Payment Processing 4.5 (92) 79.35% of 92 reviewers that rated this feature as important or highly important It helps you collect payments securely and efficiently, supporting deposits, partial, and full payments. Users think payment setup is simple and refunds are easy, but some mention high fees, limited payout options, and slower transfers compared to other platforms. Peek Pro 70 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Peek Pro offers responsive and helpful customer support, with users valuing quick replies and knowledgeable staff. Some reviewers find communication inconsistent and mention delays or repeated responses, but many highlight positive onboarding and easy access to assistance. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Scheduling: Plan an event's time and location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: You can manage bookings on the go with mobile access, which users find valuable for flexibility and convenience. Some reviewers feel the app is easy to use, but others report glitches, limited capabilities, and less intuitive navigation compared to desktop. - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Online Booking: With this capability, you give customers 24/7 flexibility to book online, making the process quick and user-friendly. Reviewers appreciate the streamlined experience and time savings, though some mention backend limitations and occasional booking discrepancies for operators. - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Package Creation: Sell multiple products or services together, as a set - Payment Processing: It helps you collect payments securely and efficiently, supporting deposits, partial, and full payments. Users think payment setup is simple and refunds are easy, but some mention high fees, limited payout options, and slower transfers compared to other platforms. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Peek Pro gives you organized reservation management with easy rescheduling, manifest printing, and centralized information. Reviewers appreciate streamlined workflows and customization, though some find it challenging to learn or wish for more advanced filtering options. - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.5 (574) 4.5 Based on 574 reviews ## Pricing Value for money 4.6 (541) [View all Pricing Plans](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/pricing/) Value for money 4.6 (541) 4.6 Based on 541 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (748) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (748) 4.7 Based on 748 reviews ## User reviews Overall rating 4.7 Based on 796 reviews Filter by rating Counts reflect reviews available in this feed. 5(654) 4(89) 3(15) 2(12) 1(26) Mentioned topic Recent reviews first, then most helpful Allison L. Customer Service Support Tech Used the software for: 1-3 years ### "Peek Pro is the best payment processing software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Peek Pro uses secure payment processing and encryption to protect customer data and transactions. It is built for commercial use, so it includes standard protections for financial and personal booking information. Pros It combines scheduling, payments, customer management, client support, calendar integration and reporting in one place, so businesses don’t have to use multiple apps. I believe it is value for money! Cons Occasional glitching but it doesn’t happen often and it’s an easy fix when it does happen so keep that in mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Product Officer and Co-Founder Used the software for: 3-5 years ### "It has worked for us" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 14, 2026 Support does disappear during holidays. We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. It keeps track of our 10 paddleboards so we do not have two groups of ten paddlers showing up at the same time for the 10am paddle trip (which may help). Pros As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me. Cons Changing the tour schedule also does not blow the whole system up. Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Highly recommend! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Their whole process is simple and streamlined. Everything from scheduling the initial contact, the demo meeting, and finalizing our product. They understood exactly what we were looking for and provided it fast and flawlessly. Pros The employees were very knowledgeable, helpful, and made it easy to understand the software with their instruction. Cons Nothing, everything was perfect. We had a great experience. The service was fast, easy to understand and schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner/manager Used the software for: Less than 1 year ### "Great fit for our small rental & shuttle operation. Huge time-saver, very happy. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 3, 2019 As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. Pros Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with. Cons No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: 3-5 years ### "Sketchy company, non-existent back-end support" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 23, 2025 Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. Pros The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. Cons Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Made the switch back to Peek. You should too." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. Pros The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. Cons Needs a few more portal partners. But that can be easily fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Fantastic Folks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2025 Trained pros that are willing to train their clients. I'm not a big tech guy and they went out of their way to make it happen. Austin doesn't make enough money to put up with old dogs like me. Pros They are really on it. They have a plan and execute it well. Cons I have not seen anything negative thus far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joe M. Overlord of Fun Used the software for: 1-3 years ### "Look for a different booking company. One with back end support." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 17, 2025 Luke warm at best. There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving. Pros I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service. Cons Peek keeps diminishing their back end help. Now, Peek tries to use backend AI. Totally useless. Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Quick implementation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2025 Very good. The implementation was very organized. Pros Quick, organized and professional. Sales did a face to face handoff with the implementation team. Cons NA. I did not have any complaints or cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Peek Pro may do everything, but it will cost you valuable time with its complexity" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 March 7, 2024 I am constantly having to take training classes and ask for help with basic things such as adjusting when we are open for business. I am spending more time trying to learn how to operate it and adjust it that I am running the business. Their support staff is helpful, but that does not solve the incredible complexity of using the program, and I say this as someone who has easily mastered graphics art software and I run other entire websites. Pros Peek Pro can do almost anything for rental and event bookings. Cons Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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