# Peek Pro Pricing 2026 | Capterra

> Learn more about Peek Pro pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/pricing

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# Pricing for Peek Pro

[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Write a Review!

## [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) has **1** pricing plan

-   No free trial
-   No free version

**Credit Card Required:** Not provided by vendor

**Discount:** Information not available

### Basic

Custom Quote Available

**Pricing Model:** Flat Rate

Basic plan includes:

Not available

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## What do others say about [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) pricing?

Pricing RatingN/A

Value For Money[4.6(794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Pros

Cons

[Read All 794 Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Read Full Reviews Below

Verified Reviewer

Owner

Leisure, Travel & Tourism, Self-employed

Used the software for: 2+ years

**

Overall Rating

1.0

**

Ease of Use

3.0

Customer Service

1.0

Features

3.0

Value for Money

2.0

Reviewer Source

Source: Capterra

July 22, 2025

"Sketchy company, non-existent back-end support"

**Overall:** Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs.

**Pros:** The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise.

**Cons:** Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s).

**Alternatives Considered:** [Rezdy](https://www.capterra.com/p/122690/Rezdy/), [WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/), [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/), [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) and [Bókun](https://www.capterra.com/p/178518/Bokun/)

**Reasons for Choosing Peek Pro:** I can keep ownership of my website rather than surrender it to the platform, price/processing costs, options to customize

mark P.

owner

Maritime, Self-employed

Used the software for: Less than 6 months

**

Overall Rating

1.0

**

Ease of Use

3.0

Customer Service

1.0

Features

3.0

Value for Money

1.0

Reviewer Source

Source: Capterra

July 2, 2025

"such a dramatic back-end failure"

**Overall:** I’ve been using online booking software since starting my private tour company five years ago, primarily with Fare Harbor. While not perfect, they were generally responsive to issues. But when they announced a new 2% fee for facilitating third-party bookings — on top of what I already felt was declining customer service — I started feeling nickel-and-dimed. That’s when Peek entered the picture. Their sales rep, \[sensitive content hidden\] had reached out during peak season last year, but I wasn’t about to overhaul my booking system while actively running tours. Ironically, the same day I got notice of Fare Harbor's new fee, \[sensitive content hidden\] followed up. His timing was perfect, so I agreed to hear him out. He promised better technology, personalized attention, and stronger customer support — it sounded promising enough to give Peek a try. Onboarding started well. The trainer walked me through setup over a few Zoom calls, highlighting key features. But when my booking site went live late on a Friday, everything went wrong. Connections failed across the board — Tripadvisor, GetYourGuide, my own website — all broken. I emailed the onboarding specialist immediately, only to get an out-of-office message wishing me a great weekend. Desperate, I turned to their AI chat system, which offered no solutions. Their so-called “live support” wasn’t available either. I lost an entire weekend of bookings with no help. By Monday, the onboarding specialist admitted she’d missed a crucial step in the setup. Over the next week, automated emails flooded my inbox — canned messages claiming my system was running smoothly, offering surveys, or saying “we’re working on it.” Meanwhile, I was still dealing with bugs and only communicating with the specialist directly. Unfortunately, some of those automated messages appeared to come from her account, which buried a real request to schedule another Zoom session. When I finally found that message and replied — five days later — Peek informed me my onboarding window had closed. Any further issues? Deal with their help desk. That marked the beginning of an endless, frustrating cycle. Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned message saying due to staffing shortages, they'd switch to email — responses often took days, sometimes longer. By the time help arrived, I had either solved the problem myself or forgotten what the issue was entirely. Every ticket closed with the same grating “How’d we do?” email — adding insult to injury. The final straw? A glitch that prevented me from updating my private tour pricing. Despite repeated requests for help, the issue went unresolved for two weeks. My last plea for support was on June 16, 2025. Peek finally replied — partially addressing the issue — on July 1. By then, I had already pulled the plug. I re-integrated my website with FareHarbor, and within a week, everything was running smoothly again. Meanwhile, Peek finally responded to my pricing issue, completely oblivious that I’d already moved on. If you’re considering Peek for booking software, be prepared: their promises sound great, but my experience was nothing but missed connections, poor support, and endless frustration.

**Pros:** Lots of promises of a great staff working behind the scenes with cutting edge technology Some of the widgets are cool

**Cons:** Absolute ZERO support, left to chat with an AI bot that has no answers constantly getting kicked out, logged off on their website platform does NOT integrate well with Tripadvisor

**Switched From:** [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)

**Reasons for Switching to Peek Pro:** added pricing on FH for 3rd party bookings

[Read All 794 Reviews](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

## How should I be thinking about software pricing?

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