--- title: "Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Peek Pro the right Reservations solution for you? Explore 796 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/" page_type: "reviews" language: "en" --- Peek Pro 4.7 (796) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Peek Pro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AS Andrew S Owner, OperatorEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “We are confident that this booking site will do most of the tedious work it takes to book our trail rides and allow us to focus more of our time on what matters, our paying customers.“ February 7, 2025 mp mark p ownerMaritime, Self-employedUsed the software for: Less than 6 months. “Their chatbot offered solutions that failed 90% of the time. If escalated to “live support,” I’d get a canned message saying due to staffing shortages, they'd switch to email — responses often took days, sometimes longer.“ July 2, 2025 TR Tommy R Founder and AdministratorLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed.“ December 20, 2024 RB Rachelle B OwnerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “Don’t even get me started on the delay of them depositing funds into your account if they’re not withholding them for some unknown reason like not providing information thY doesn’t change every year.“ February 24, 2025 BL Brooks L Customer Service Support TechConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “I believe it is value for money!“ June 3, 2026 AD Aitor D DirectorSports, 2 - 10 employeesUsed the software for: 1-2 years. “High fees for the clients and missing a waiting list option and they way to build packages is not very user friendly“ December 26, 2024 KB Kim B OwnerTransportation/Trucking/Railroad, Self-employedUsed the software for: Less than 6 months. “The user side of Peek Pro is quite attractive, with the design integration between web and phone making it simple to reserve a seat.“ November 27, 2023 TP Teresa P OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: More than 2 years. “Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep.“ July 22, 2025 ## Showing most helpful reviews Showing 1-25 of 796 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hallie T. owner/manager Retail Used the software for: Less than 6 months ### "Great fit for our small rental & shuttle operation. Huge time-saver, very happy. " July 1, 2019 5.0 As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed. Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. Pros Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with. Cons No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes. Review Source Response from Peek Travel July 8, 2019 Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time ! BL Brooks L. Customer Service Support Tech Consumer Services Used the software for: 1-2 years ### "Peek Pro is the best payment processing software!" June 3, 2026 5.0 Peek Pro uses secure payment processing and encryption to protect customer data and transactions. It is built for commercial use, so it includes standard protections for financial and personal booking information. Pros It combines scheduling, payments, customer management, client support, calendar integration and reporting in one place, so businesses don’t have to use multiple apps. I believe it is value for money! Cons Occasional glitching but it doesn’t happen often and it’s an easy fix when it does happen so keep that in mind. Switched from [Peekdata](https://www.capterra.com/p/186464/Data-Gateway-API/) Peekpro is a more adorable option for the company Review Source VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Sketchy company, non-existent back-end support" July 22, 2025 1.0 Other than a fairly user-friendly setup with a learning curve, the experience has been horrid. Once the honeymoon phase ends, business owners have little recourse with any issues and are completely at the mercy of the rep. Customer service, even by present day standards, is non-existent. Set up your platform and cross your fingers there are no issues that affect a customer or need immediate assistance. It’s a minimum 24-hr response time and total resolution can take weeks and includes never being able to connect directly with the department needed to resolve the issue. DO NOT use PEEK PRO. Spare your business the indirect costs. Pros The ability to override a standard booking calendar for private tours. Fairly user friendly for setup and, once set up, it’s a smooth operation as long as no issues arise. Cons Everything else. There is no customer service. Their phone number is AI-answered with only creating a ticket as the option. Their AI chatbot turns into a weeks-long communication with the rep(s). Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Peek Pro I can keep ownership of my website rather than surrender it to the platform, price/processing costs, options to customize Review Source JT Joe T. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Made the switch back to Peek. You should too." April 3, 2025 5.0 Excellent. I was with Peek for a couple years, then switched to FareHarbor for the past few years. I switched back and couldn't have been happier. They made the transition back easy and quick. Thorough without feeling overwhelmed. And their tech is great. Pros The people. The support/on-boarding staff (especially \[sensitive content hidden\]) were top notch and made the transition to the platform easy. She consistently followed up and had an answer to everyone of my questions. Cons Needs a few more portal partners. But that can be easily fixed. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Peek Pro Familiarity, better quality, ease of use, and the customer Service (\[sensitive content hidden\] deserves a raise). Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor made some payment changes that were not conducive to the long term health of my company. And I didn't like their UX Review Source JS Joe S. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Fantastic Folks" April 10, 2025 5.0 Trained pros that are willing to train their clients. I'm not a big tech guy and they went out of their way to make it happen. Austin doesn't make enough money to put up with old dogs like me. Pros They are really on it. They have a plan and execute it well. Cons I have not seen anything negative thus far. Switched from [Reservety](https://www.capterra.com/p/188167/Reservety/) Ease of use for myself and coworkers. This is so much easier. Review Source JM Joe M. Overlord of Fun Entertainment Used the software for: 1-2 years ### "Look for a different booking company. One with back end support." March 13, 2025 2.0 Luke warm at best. There have been booking problems, GETTING PAID problems, refunding problems, and a general lack of regard for problem solving. Pros I have been a user for 10 years. Peek used to be easier to use when they had staff for customer service. Cons Peek keeps diminishing their back end help. Now, Peek tries to use backend AI. Totally useless. Look, I am paying Peek to manage my bookings for a fee. That comes with the expectation that I can get a problem solved in the first contact. The best, most efficient contact is with a human. I will either go back to paper and pencil or find another provider, Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro I had left Peek for a couple years for lack of backend suoort. Fairharbor hires contractors. So, attention to detail was terrible. We would get a different tech each time. The tech's were committed to a quick fix not the right fix. Review Source TR Tommy R. Founder and Administrator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Das Club Tour is now powered by Peek Pro" December 20, 2024 5.0 I'm having a lot of fun with the system, I have a few test reservations from trusted resellers to get a feedback. The system itself is easy to use even though it is complex it never feels like things are hidden or difficult to find. Pros It is a very complex system and comes with a lot of features that provide a great customer experience when making reservations and also keeping them informed. The customer portal is amazing to communicate information to the guests. Overall the automation is a great time saver, mass texting and email is another great feature to reach out at once. Also a lot of features for the back office to run reports, to organize things and it is lightning fast. Cons There aren't really any cons that I came across, none that I can think off. Alternatives considered [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Origin](https://www.capterra.com/p/234763/Origin/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro I was looking at Origin mostly because it was tour operator optimized however their support team stopped talking to me and compared to Peek pro it was very lightweight. WooCommerce is slow and everything is an add-on that costs x-amount of money which adds and skyrockets the yearly costs. FareHarbor was not an option because it sometimes just doesn't load and changes that were made to the manifest doesn't transfer to server side from the mobile app. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Bookly](https://www.capterra.com/p/180137/Bookly/) WooCommerce is not good if I am real honest, lots of features that all cost extra. Bookly is very buggy. Review Source AS Andrew S. Owner Hospitality Used the software for: Less than 6 months ### "Quick implementation " April 3, 2025 5.0 Very good. The implementation was very organized. Pros Quick, organized and professional. Sales did a face to face handoff with the implementation team. Cons NA. I did not have any complaints or cons. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor is not user friendly and Stellar could not complete implementation Review Source Teresa P. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Peek Pro may do everything, but it will cost you valuable time with its complexity" March 5, 2024 4.0 I am constantly having to take training classes and ask for help with basic things such as adjusting when we are open for business. I am spending more time trying to learn how to operate it and adjust it that I am running the business. Their support staff is helpful, but that does not solve the incredible complexity of using the program, and I say this as someone who has easily mastered graphics art software and I run other entire websites. Pros Peek Pro can do almost anything for rental and event bookings. Cons Peek Pro is very complicated to set up and even more complicated for the tour or rental operator to use. Nothing is simple on the backend, only for the customer. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Because it looked like it could do more and had waivers included, FareHarbor did not have waivers. I plan to go back and try FareHarbor. I cannot afford the hours Peek is costing me. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) BOD decided Peek would be better, They were wrong. Review Source Response from Peek Travel April 15, 2024 Hi Teresa, your feedback is very important to us. It is great to hear that our helpdesk and support team provided the resources that you were looking for. We are sorry to hear found Peek's functionality too complex, we'd be happy to hop on a call if you're still using Peek for your business. If not, we wish you all the best. We'd be happy to work with you and your business in the future. ES Eugene S. Chief Product Officer and Co-Founder Information Technology and Services Used the software for: 2+ years ### "It has worked for us" May 13, 2026 4.0 Support does disappear during holidays. We do not need some one manning the ticket desk all day because everyone shows up with their smart phone. It keeps track of our 10 paddleboards so we do not have two groups of ten paddlers showing up at the same time for the 10am paddle trip (which may help). Pros As long as folks know they can purchase tickets before 3 AM, I will not have to answer the phone to sell tickets (which is fine). When someone calls the support line, there is a real person who answers the call and does not sound like a robot, which shocked me. Cons Changing the tour schedule also does not blow the whole system up. Booking fees are outrageous and the customers keep sending me emails telling me how much they hate paying those fees. When a customer tries to add something extra to their order (like a sandwich) the entire checkout page goes blank and stays that way for 14 seconds (like a "wheel of death") and we lose sales. It is also super frustrating to have to do math every single time a customer wants a refund because the total amount charged to the credit card is displayed in the dashboard rather than the net amount that the vendor gets after the vendor's cut. Review Source SP Shelley P. owner Entertainment Used the software for: Less than 6 months ### "Worst experience onboarding, lousy communication" July 26, 2021 3.0 It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers. If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue. Pros I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end. Cons the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox. Alternatives considered [TripWorks](https://www.capterra.com/p/205144/TripWorks/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Their sales team did a great sell which I'm sorry to say had no follow through!! I was assured, even after reading reviews that they were not good on customer service. I was told their support team and techs were definitely on task to support the software. Sales and support apparently don't communicate any better than they do with customers. Review Source RW Rena W. Co-Owner Hospitality Used the software for: 2+ years ### "Peek PRO booking software = smooth sailing for our boat business!" March 12, 2021 5.0 Pros Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO! Cons There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did! Review Source Response from Peek Travel March 29, 2021 Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future! RR Rindy R. Owner/Office Manager Entertainment Used the software for: 1-2 years ### "Peek is great!" June 7, 2021 5.0 Overall it's been a success. Clients book, show up and are already paid for upon arrival. Pros I like that I can set it up and it runs it's self. It's easy for clients to use and the backend isn't too complicated. Cons I wish it had more elaborate features for creating promo codes. I feel it's still rudimentary. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Peek was less expensive and the backend was way easier to manage. Review Source JB Jill B. Tourism Director Non-Profit Organization Management Used the software for: Less than 6 months ### "New Reservation/Ticket System" November 10, 2022 5.0 We are in the early stages of booking with our new Peek PRO software, but so far so good. We have been pleasantly surprised with the lack of calls to the office needing assistance when booking. We have found it to be very user friendly. The support and help have been amazing as well! Pros The feature liked most is for customers to have an at a glance view of availability of different tours and times. Also, the reschedule feature link on the confirmation email has been such a time saver for my team! Cons How the waiver works has been our least favorite about this software. It requires all guests to sign the waiver but will not allow the same email to be entered more than once which is an issue when it is a couple who share the same email. Maybe more of a check here if you agree with the terms and conditions would simplify this step. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro It was a USA based company and the cost Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite was just not a good fit for our event. It did not support multiple dates, times, and ticket types on the same event. It was also costly and required a one-year agreement with exclusivity on ALL events we had! The only support was via chat after we were told they had 24 hour phone support with a live person. Review Source MM Mario M. Manager Sporting Goods Used the software for: Less than 6 months ### "Switching from FareHarbor was Easy!" November 4, 2023 5.0 Great experience and we look forward to working with Peek now and into the future. Pros Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek. Cons Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Peek provides a better solution for our particular business type - sporting equipment rentals. Review Source CD Casey D. Owner and Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Peek Pro for a Treck and Hikeing company" January 4, 2024 5.0 Pros It was incredibly easy to use program with an awesome onboarding team. we where up and running in 2 weeks!! This software saves takes the headache out of scheduling. From a built in texting, emailing, and payment processing. Cons As with any software that is mostly pre packaged the amount of customization can feel limiting, but in the end was way more robust than I first expected. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro the services provided like the texting service, as well as the design elements made me fell like Peek Pro would be the better option for us. Review Source LK Lina K. Owner Entertainment Used the software for: Less than 6 months ### "The Drunken Academy" March 23, 2025 5.0 It was a great experience! The onboarding was good, and the check ins were also helpful. Pros The app/program itself is great! \[sensitive content hidden\] was also great to work with! Cons I wish there was more customization options as to what the booking pages look like. More color options. Review Source CM Caleb M. Wrangler Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Peek Pro is Awesome" February 24, 2025 5.0 This has been a very good experience and overall we are very happy with the product, the software and the results we are seeing. Pros I reached out to a few booking companies and Peek was the only one to respond. They have been great at communicating, open to questions and helpful in the startup process. Their software has been very easy to pick up and start using. Their prices are very comparable and fair. Cons None so far, except that we lose \[sensitive content hidden\] to work with, she was awesome during the onboarding process. Review Source EG Elyse G. Owner/Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Ability to interact with reservations/ reservation information is too limited" June 4, 2020 4.0 Super helpful staff. Incredible onboarding process. Constantly checking in on us. However, issues like not being able to simply interact with individual customers after a booking is made or easily see the waivers associated with each participant on a trip have twice been passed off as complicated for larger tour operators. I have a mocked-up screenshot of what this could look like if anyone is interested. I think it would be a helpful addition to your manifest for large and small tours, would make looking at and managing your bookings easier on both operator and customer. It looks like this: In manifest, when you click details, you see the main contact for a trip then Adult #1 Adult #2 and so on and so forth. Under each Adult# you would see an email (the email entered by the main contact when they forwarded waivers). Under that you would see a checkbox for each of the waivers that have been submitted by that individual (you should also be able to click these so you can see the waiver associated with that person) under that the "send email drop down menu" would show. So at a glance you could see what is not signed and then just scroll down and select the "waiver reminder" email and click send for each person who has not signed. Pros I like how easy it is to learn how to set up a calendar or product or activity. I like the all-inclusive feel of the check-out. I like the ability to customize emails, have waivers signed in the program itself and all the customer information tracked by booking. Cons In the last few weeks of trying to get our business going (and during these times everything is very up in the air) I have been particularly frustrated with the ability to interact with bookings and information in bookings once they are made. Example one: once a booking is made, if I want to send an email to someone that is not a stock email, I can't do that from Peek. Now we have two communication threads. One in Peek and one in my business email. Which would be fine if I could somehow link the two but I can't Example two: This is a bigger issue for me because it makes following through with steps after booking the responsibility of the customer/ main contact only. For me this is creating an extra step. Once the main contact gives me the names of other folks they are booking, I want to be able to send reminder emails directly to those folks. So Peek is collecting their emails when the main contact sends an "invitation to waiver" email, but not storing them in a way where I can interact with them. If 4 of 10 people have not signed their waivers, I have to ping the main contact (I would probably send them a personal email because I cant clarify WHO hasn't signed in Peek) and then get them to remind others. It makes much more sense to be able to have the software retain the emails as they are forwarding waivers to others and then tour operators can click a dropdown below each persons name to send them reminder emails. We should also be able to see what is outstanding for each Reason for choosing Peek Pro We liked the pricing model, the people and the overall ease of set up and use after the fact. However the issues I am having now are things you don't really run into until you actually start booking trips. Review Source JS James S. President Leisure, Travel & Tourism Used the software for: 2+ years ### "Simplify your life by using Peek PRO to manage your business" February 20, 2022 5.0 Switching over to this feature-rich software platform was one of the best decisions that I could have made for upping the game with my charter operation. From tracking sales to creating trip manifests and being confident that all passengers are paid in full is a great feeling. Pros Peek Pro is very intuitive and has the added bonus of being easy to train your staff to use. Cons I do feel there could be a more efficient manner in which to handle situations wherein an event has to be cancelled due to poor weather or other uncontrollable circumstances. As currently configured, it is somewhat clumsy and there are problems keeping track of outstanding re-booking credits for those customers that were booked onto a trip that had to be cancelled. Reason for choosing Peek Pro User-interface is superior to other produsts that were considered. Review Source MT Marc T. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "We have been using Peek Pro for our tour business for several months and could not be happier." June 21, 2017 5.0 The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable. Pros \- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well. - The migration and on-boarding to this software was very easy and seamless. - The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise. - The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software. - Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved. - The ability to create pick up zones with associated pick up times is an incredibly valuable function. - The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction. Cons On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often. Review Source Response from Peek Travel October 1, 2018 Hi Marc! Thank you for writing such a nice review of Peek Pro. We are always listening to our Partners feedback, and building the features that add the most value for them. It's great to see these features have been helping you the way we hoped they would. Also, thanks for the feedback on your account rep has been - looks like we'll need to take him out to dinner to celebrate. We understand that with poor reception, it can be difficult to use the internet. Did you know we have an offline mode to our app? You can still view your manifests and booking details, check in your guests, and have your guests sign waivers. If you need any help on using this just reach back out to our team. It's been a lot of fun working with you and your team and we're looking forward to crushing it with you for the coming years. JR Janayra R. Owner Events Services Used the software for: Less than 6 months ### "Peek is the best! " February 14, 2023 5.0 My overall experience has been amazing. I know that with the help of Peek Pro I will be able to generate more revenue and give my customers piece of mind that they are booking through a secure software. Pros What I like the most about this software is that is an all in one place to receive bookings, promote products, and even pull reporting for tax purposes. Cons There is nothing I do not like about this software. Reason for choosing Peek Pro I currently work for Peek and see how amazing it is for the businesses we partner with. Review Source WW Wojciech W. ceo Recreational Facilities and Services Used the software for: 1-2 years ### "Expected more for the price." May 24, 2023 4.0 Once we had the system running the support become a bit vague. The feature we asked for (managing battery life of our bikes), and been promised, never really worked.At some point their system crashed, causing us a real havoc and we decided to change our booking system. Pros Easy to implement. Clear, transparent payments managing. Cons Complicated online waivers. Customers struggled to understand the system. Review Source Morgan G. Owner Consumer Services Used the software for: Less than 6 months ### "Switch to Peek Pro, it's a No Brainer" February 22, 2023 5.0 The guest experience with Peek Pro will no doubt help our booking rate increase. Pros It is so intuitive. Every outlying scenario I could think of was already thought of. Our last system was a dinosaur compared to the capabilities of Peek Pro. Cons Haven't spent enough time with it to find any yet. Reason for choosing Peek Pro We didn't consider any others at this time. We did when we initially signed up with Check Front nearly a year ago. And we went with Check Front because we reached out twice to Peak Pro and didn't hear back and needed a booking system. BUT, when we were initially researching - users repeatedly said it was a superior booking system to any others. Review Source JS Jacqueline S. Assistant Manager Hospitality Used the software for: 2+ years ### "Overall great software with some room for improvement " November 13, 2020 5.0 There are small problems that need fixing but we are overall satisfied with Peek Pro's software and especially happy with their customer service team. Pros We appreciate the ease of a cloud based payment system, as well as the easy to navigate interface. Cons Since we began using Peek Pro we have asked for the ability to split payment methods, being unable to utilize this type of feature definitely created some headaches and lot business. However, it appears that Peek Pro has implemented this featurein the latest version. We also have experienced some issues with customers being refunded and then recharged for the full balance when we attempting to update the price of their purchasing For example, when upgrading from a rental they had paid $100 for already to a rental that was $150 - the system would "refund" the $100 and charge the customer a full $150 rather than just the needed $50. In some situations this created a problem because the customers account would have $250 in held funds until the original $100 was returned. We found a work around, but it wasn't ideal. Hopefully switching our account over to Peek Pro 6 will address this as well. Review Source Response from Peek Travel March 8, 2021 Hi Jacqueline! Thanks for reaching out and writing your review. Your comments help us make Peek Pro serviceable for all partners. Peek Pro 6 does have the ability to split payments so please reach out to our customer service team with any questions on how to use this new feature. We hope that you stay satisfied with the Peek Pro 6 changes and continue to find the software helpful with the new improvements. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.