# Page 12 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Peek Pro the right Reservations solution for you? Explore 794 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (794) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Peek Pro ## Showing most helpful reviews Showing 276-300 of 794 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jake B. "" Used the software for: 2+ years ### "The mobile app makes our day easier. " July 10, 2017 5.0 Pros The app makes things easier when we're busy. Being able to see a fuller time frame of availability on there is super helpful because it makes it easy to get the appropriate equipment ready. My guides use the app to get ready for a tour. Review Source LN Leslie N. Vice President Used the software for: 2+ years ### "Excellent customer service / very helpful " April 3, 2018 5.0 Pros Ease of use for my customers/ website has a great online presence / My company can easily change availability of time or day Cons Disputes take too long to be handled / Statement payouts take more than one day / other then that all is good Review Source DR Darryl R. Proprietor Used the software for: 2+ years ### "I have used Peek for four years and have had excellent experiences." June 13, 2017 5.0 Pros Easy and straightforward. All of the features function we'll. The customer support is always helpful. Cons Unless I have missed something, booking reminder emails have to be manually set for correct activity Times. A slight situation Review Source KB Kim B. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Go Travel with Kim LLC " November 27, 2023 4.0 The team are wonderful and friendly and were able to get me up an running in no time. Glad I found ! Pros The user side of is quite attractive, with the design integration between web and phone making it simple to reserve a seat. Cons A couple of button functions that could be useful during the setup would be the calendar being viewable before selecting the type of pass they will purchase, as well as the shopping cart feature to purchase more than 1 pass in a single transaction. Review Source AC Andrea C. Owner Used the software for: 2+ years ### "I like peek, it's easy to use and offers quite good customization." December 18, 2017 4.0 Pros \- Automatic mail - Resources manager - Option in creating the activities - App is great Cons \- No possibility to add costs (other similar software offer it) - No good track of the funnel - Not great customization for email Review Source RM Robbie M. Owner Hospitality Used the software for: Less than 6 months ### "Great software" September 20, 2023 5.0 So far its been great Pros Option to have two boat rentals at one location Cons The app is not very good, lacks in features compared to desktop Reason for choosing Peek Pro n/a Review Source Lech K. COO/Developer and Co-Founder Used the software for: Less than 6 months ### "Peek is relatively simple and well-designed...when it works. App failed during our rush period." April 9, 2018 2.0 Pros It's straightforward to use and has a lot of helpful features. It also has an attractive design that blends in fairly well with our website. Cons The app failed (caused by an update) right in the middle of our rush period, which meant my employees did not have the information they needed to check in guests. Review Source HL Heather L. Owner Used the software for: Less than 6 months ### "Peek has literally changed my life and my business. Grateful for this program!" March 20, 2017 5.0 Our sales have increased, the customer support and service is fabulous, the program itself and app are easy to use and easy to read. I recommend this program to friends that also have tour companies. So glad you guys called me to offer this valuable tool for our business! Pros Easy to learn, easy to use and it is flexible so I can continue running the business the way I want to but spend less time doing emails and invoices back and forth with clients like I used to. Cons The clients that book our FULL DAY charters always email and ask me about the number of people they booked the reservation for. In your system the first person counts as the base rate of 5 or less passengers. So if they have 7 people in the group, their email will say that their reservation is for 3 people, not 7. I always have to clear that up. Also when the accounting department sends the breakdown of charges, the dates and times are not correct or it just says "N/A" Review Source JC Jess C. Managing Partner Recreational Facilities and Services Used the software for: Less than 6 months ### "Looking for a great software platform for your experiences? Try Peek." June 2, 2021 5.0 Pros We like most the few clicks it takes for our customers to book our experiences. A seamless booking flow was most important to us as we decided which platform to use. Cons Peek meets all of our needs, but if I had to pick a flaw, I would say that the Peek platform seems to be primarily built (or originally built) for experiences. We use Peek for renting equipment AND experiences. The equipment booking works well but looks like it was an add-on to the platform. Review Source JW Joe W. Tour Guide/Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Peek is a great company. The software is awesome and easy to use. They have superb customer service!" October 2, 2017 5.0 Multiple!!! Pros I like how easy to use the software is. The peek team has helped me every step of the way while implementing their software into my company. You can't go wrong using . Great people and great software! If you're thinking about how you're going to organize your new tour company, definitely get the peek software. It has helped me make many sales already! Review Source LG Logan G. Webmaster Recreational Facilities and Services Used the software for: Less than 6 months ### "Peek PRO for the WIN!" November 10, 2020 5.0 Overall, it was a pretty seamless experience implementing 's software within our site. Pros Being able to customize to the business' needs was to me, the best part about this product. Deployment and ease of integration to the existing website was a breeze with the help of Peek's 5 customer service reps by our side helping us learn the product that allowed us to maintain all aspects we needed to have with our new site. Cons Nothing that I can think of was difficult with Peek due to their impeccable customer service. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Pricing. Review Source Response from Peek Travel April 20, 2021 Hi Logan! Thanks so much for taking the time to write this review and for choosing Peek Pro! It's great to hear you found the integration process manageable and have used Peek Pro's customizable features to your advantage. Our customer service team is always available to help, so please don't hesitate to reach out again if you have any future questions. We look forward to working with you more in the future! KC Kyle C. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "One on one training" March 12, 2019 5.0 I would absolutely recommend based on my experience. Pros I'm very happy with . The team got the framework installed on my site very quickly. And also I very appreciate the one on one training and Q&A session. They help a lot. Cons No complaints I'm happy with . The service and training has helped us to learn the system quickly Review Source CG Christina G. Owner / Guide Recreational Facilities and Services Used the software for: Less than 6 months ### "Great Support" June 10, 2019 5.0 We are just starting a mountain bike guiding company and the payment and check out process for our clients need to be easy and stress free. I think this platform will totally achieve that! Pros I thought the rep was always helpful and available to answer all the questions we had. This is a daunting task but it was smooth with you guys. Cons The telephone connection was a little hard to hear on our end. Im not sure if it was my phone or not, but that could have been a little better. Review Source Response from Peek Travel June 17, 2019 Thanks for this review Christina! We're sorry about the phone connection quality. We're actually in the process of improving our landlines in the States, so if the problem was on our side, it should be much better now :) Super happy to hear that we've been able to help despite the telephone connection. UJ Ursula J. director Used the software for: ### "They have to get their problems solved and ours!!" April 20, 2016 2.0 I signed up with a few months ago. Outside of our season, to give myself time to set it up. Sounded super at first, but by now (one week before season start) I am sooo frustrated with them. Customer support has gotten so much worse over the last two months. Now I have to wait for days for an answer to a questions. Some questions have simply be ignored and haven't been dealt with at all. There are problems with the system, which is the worst, because customer support doesn't seem to know how to deal with that. For example, I am trying to show the sales tax on the confirmation/receipt email for my customers (so they can use it for a tax invoice - it is law to show the sales tax), but it doesn't seem possible to show that. Customers have been charged twice, had funny extra fees that nobody could explain, that I had to pay for, backend bookings show wrong prices off and on etc. Wrong numbers on reports! I had a heart to heart conversation with partner support about their performance and was ready to change companies, but they promised things would be better from now on... now I am really in a pickle because nothing has improved and I have run out of time to change. I hope the season will not be a total disaster!! The only reason I am not voting 0 stars is the patience of customer service. They keep their cool and are friendly. Review Source CG Corey G. "" Used the software for: 1-2 years ### "Peek streamlines everything for me." July 3, 2017 5.0 Pros Peek's system is working great, and I'm really happy to have partnered with them! People can purchase tickets a lot easier, booking is simpler and automated email confirmations streamlines everything for me. I also see the extra sales coming in from Peek.com which is great. When i was with another company I didn't have this. I don't have any complaints! Review Source PK Pierre K. Owner Used the software for: 1-2 years ### "Fairly easy to use. Hard to implement rules without customer support. " December 22, 2017 4.0 Pros Price is great. Once it's set up, it works pretty efficiently. Scheduling is straightforward and simple. Able to work offline. Fairly seamless with issuing customer communications. Cons Some of the setup is not intuitive, especially when creating new rules for implementation. I have to get customer service to help me set it up. Can also be slow sometimes. Review Source MM Melissa M. CEO Maritime Used the software for: 2+ years ### "Need more time each day?" September 25, 2018 5.0 When I first started with Peek I was on the live chat weekly for help in learning the nuances of the system. They always worked with me to teach me how to do it myself, although there are some functions that I have them do for me and the great staff are always willing and able to help. I especially like the responsiveness. Pros Peek is automated to a point where I receive alerts when customers buy. Those customers receive automated notices with instructions about their tour. Cons I do not use Peek for large group tour payments. The customer wold be paying a high percentage booking fee and I loose part of my payout. I only take deposits for large group tours in the Peek system. Review Source LM Lee M. \-- Used the software for: Less than 6 months ### "I recommend Peek Pro to other businesses in our community. " September 6, 2017 5.0 Pros allows us to do more with our business. Our business offers some activities that are done outside of the office or some that need to be tailored to the customer's needs such as team building exercises. Peek Pro makes it easy for us to tailor these activities and book them quickly. Our guest now have more options when it comes to their bookings and its very easy for them to navigate and book their appointments. The customer service has been great, and the setup team was very thorough and easy to work with. I would suggest any business in our community to use Peek Pro for their online booking software. Cons We do request an easier way for us to display our deals that are set on the "advanced pricing" section. Currently, we have to set it in the description box of our activities, but it would be great for a more automated feature. Review Source LA Laurie A. Ogden Ghost Tours manager Entertainment Used the software for: Less than 6 months ### "Trying something new" August 18, 2023 5.0 The training was very intensive and the trainer was willing to answer any and all questions. He worked through everything thoroughly and well and got our business "live" very quickly. Pros This service seems to cover most of the things that we need to run this small business. It will free up time to spend on what we do best: serve our customers. Cons I am still trying to get used to technology, so I haven't used it enough to know yet. Review Source DR Daniela R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Ease of use and good customer service" December 12, 2021 4.0 Overall, our experience has been great but would love to see more options to assist small operators market there tours and manage selling our tours on trip advisor. Also, would have liked an assigned account manager who could assist us in these needs. Pros I was looking for a modern, streamlined, easy to use reservations system and I found that with PeekPro. Cons I would have liked more international features since my company was located in Mexico receiving travelers from all over the world. So the option to toggle between languages was missing for me. You currently can only choose one language. Review Source PD Patricia D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Ashley at Peek PRO Enabled a Luddite Ready for Bookings" June 12, 2019 5.0 I'm extremely pleased and having customers reserve their spot online and sign the waiver in advance makes my life much easier than inputting their information when they arrive. Pros Staff walked me through the entire process from creating a booking, waivers, reports, collecting tax, and everything in between. The customer support far exceeded my expectations. Cons After everything was up and running, I found out that listings on peek.com result in a higher percentage fee. Review Source Response from Peek Travel June 17, 2019 Thank you for writing this review Patricia! We're thrilled that the software has made your life easier. We're also sorry that you didn't get all the information about our online marketplace. We've made sure to tell our team to make that clear moving forward- thank you for the feedback. PH Patrick H. Owner Used the software for: 1-2 years ### "We joined Peek very early on because they offered the least complicated UI we could find. " December 18, 2017 4.0 Pros When we ask for a new feature, it's usually already in the works, and implemented in a matter of months. Timing wise it feels like the platform is growing with our business. Cons New feature communication is limited at best. Chat support can be spotty, most recently I showed chat support how to do what I was asking them to help me with. Review Source IS Ian S. Owner Used the software for: 1-2 years ### "Always adding relevant features" July 5, 2017 5.0 I'm happy with my Partnership with Peek and have no major concerns using their system. If I do, I trust Peek's Partner Support Team to resolve them. Pros I love that every time I'm thinking "I wish this was a feature", Peek has already updated their system with that feature the next time I log in. It's great that they're adding features that are relevant to us as a user. Review Source kK konstadinos K. manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "the best system in the most affordable price,works peerfect and easy to undestand and customize!!" November 12, 2017 5.0 affordable prices,extremely fast help from the staff when its needed Pros after the first month of using the system,the bookings came straight with any problem,we won so many time in answering emails. this booking application will solve all your problems and the staff are extremelly helpful and polite.fast and professional. i highly recomend them!! Review Source AM Alexander M. Employee Used the software for: 2+ years ### "Increase in business, less time on the phone" June 30, 2017 5.0 Pros Peek is awesome! We can even book people while we're on the lake by using the mobile app. We've spent less time answering the phones, and more time handling increased business! 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