# Page 19 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Peek Pro the right Equipment Rental solution for you? Explore 795 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (795) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 19 - Reviews of Peek Pro ## Showing most helpful reviews Showing 451-475 of 795 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CZ Calli Z. Owner/Operator Used the software for: Less than 6 months ### "I looked for the past year and this has ALL the options I did not think I would ever find. THE BEST." November 3, 2017 5.0 Organization. Multiple features. Less time on the phone and more people booking! Pros The features. The flexibilty. Multiple activity options, specific guide options, mobile friendly, detail tax options, digital waivers.. everything I could go on and on and on. Its the best for my tour company! People can EASILY book online saving me a ton of time off the phone. Great on the IPAD mini to quickly book someone while on the phone! Cons It took a little while to get used to. BUT, only because it has so many great features to learn how to use! Review Source JD John D. Owner Food & Beverages Used the software for: 6-12 months ### "Gay Trippers NYC" March 20, 2017 4.0 My experience has been very good thus far. My only complaint is that the trips don't bring you directly to the date and once someone books a trip there should be an option to post on social media outlets Pros easy Cons promo codes Review Source CW Charles W. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Pigeon River Outfitters " February 25, 2023 5.0 Ease for customers Pros Customer service and help as well as the ability for customers to book and reserve as well as pay and sign waivers Cons A lot to take in at once. It will take a bit to learn the backside and be fluent Review Source A" Anthony ". Captain Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Above and beyond my expectations" March 13, 2019 5.0 Pros Thank you Peek for setting up my Peakpro account. You've went above and beyond of my expectations with this project. When you work with Peek you will get the best results and professionalism there is. And my Peak contact, Jake, is a top notch guy. Cons Absolutely no cons so far. Peek has been above and beyond my expectations! Review Source RW Robert W. Surf Instructor Used the software for: Less than 6 months ### "This is the first time I've used a system like Peek, and I have no complaints!" August 24, 2017 5.0 Pros It's been easy to use Peek! This is the first time that I have used a system like this and have no complaints. When I, or my employees have any questions I've been able to contact Peek through either their Partner Support or my current contacts to talk the issue through and resolve it. One of my favorite features are the notifications that my employees receive. When we have an online booking, our employees are able to get notification on when they will be needed. Overall I've been enjoying my time using Peek. Review Source CH Captain H. Owner Used the software for: 6-12 months ### "Peek has a great product and great service" October 25, 2017 5.0 Pros Peek's software works great for me, and they have excellent customer service.Customer service agent is fantastic and is always there to help even if he's on vacation! Review Source CL Connor L. Rental Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Simple, easy to use software with one flaw." December 12, 2017 4.0 Pros I do like how easy the software is up front and the ease that comes with it to be able to book things for customers. Cons On the back end it can be a bit difficult to set things up. To make a question with answers which will affect the price of the rental, there are too many steps to get to the place you need to be. Also, this software is more geared toward activities instead of rental machines, which does not work well for our company, which creates more back roads that we have to take in order to make it flow. Review Source BH Brian H. Tour Guide Used the software for: 6-12 months ### "I have had two booking software companies before PEEK and PEEK is the best. " November 4, 2017 5.0 Pros Very easy to use intuitively combined with fantastic customer service and always working to improve their product to promote our tours better and make more money. Review Source OL Oscar L. General manager Used the software for: Less than 6 months ### "The greatest thing that could ever happen to my company!" April 2, 2018 5.0 Pros It's a problem-solving, time and money saving solution. Very easy to use and very helpful in all areas. It keeps me fully organized so I can really start to grow as a company. The customer service is just the best. Cons PeekPro basically has solved most of the problems and situations when it comes to managing a tour operator company. There's a couple of areas that we have already requested in order to grow even faster. The good thing is that they're always working on updating the system to solve those issues. Review Source PN Phyllis N. Owner Used the software for: 6-12 months ### "The mobile app is amazing." June 30, 2017 5.0 Pros Peek's mobile app is amazing. I am always on the move, so I'm never by the computer. I love that I can pull the manifest out at anytime. Its been great for us! Review Source VH Valerie H. Owner Used the software for: ### "Thank you for growing my business Peek!" February 5, 2016 5.0 Peek has made a big difference in my business. Prior to using peek, my online booking system was rough and a bit of a challenge to navigate. People were turned off by it and sometimes even ended up calling to question if they had the right site. After integrating Peek into my website, I have gotten more online bookings in 6 months than the previous life of my business. I LOVE the automated email feature! It has been wonderful to have reminders and thank you's go out with no additional time taken on my part. It is seamless in its integration into my site and the reporting features are very helpful too. If you are seeking a professional booking system for your ongoing events, look no further. I am also thankful that Peek allows me to register people who call or otherwise book a session, but choose to not pay online'.I just add them to the register via the backdoor management system. Review Source AM Alana M. owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Mobile app way to basic" March 21, 2018 3.0 Pros The best part of the software is the the company passes the charge forward to the customer so the business does not have to pay for each transaction Cons I found this software to be very unintuitive, making refunds could often be confusing and the mobile app was so basic it was hard to get work done. Review Source JL Jane L. Hospitality Used the software for: ### "Great Booking App" June 2, 2015 5.0 Been with Peek for a few months and have really been impressed with the level of service, the calendar is easy, integration was seamless, and customer service prompt. My only complaint is the "Apple Only" as far as apps and mobile support. It makes mobile check ins, credit card processing, etc not possible from a phone. So if you have an Android system, be warned that a lot of the fantastic mobile features are blocked for us. Pros Great customer service, ease of integration, great calendar system. Cons Mobile app is Apple only, so if you have Android you are locked out of a lot of really cool features. Review Source GM Gon M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Very Happy with Peek Pro, Highly recommended!" January 19, 2018 5.0 Better control of my business. Pros Great customer service, ease of use and beautiful user interface for customers. Easy integration. Pricing is very accessible and flexible depending on your needs. Cons The software is lacking some features found on other software such as rezdy , There are walkarounds to this problems and the staff has been very helpful trying to sort these problems out. Like most software, it does have some bugs. However support is great and they try to do their best to solve this problems. Review Source JB Jacob B. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Just Go Rental LLC - Boat rental based in Miami, FL" July 23, 2016 5.0 Taylor made system for rental companies. Amazing customer support! System is super easy to set up and learn and if you need any help there is always somebody to help you. Ping is the best. Review Source DW David W. Owner Used the software for: ### "Peek Pro has changed the way we do business for the better!" June 10, 2015 5.0 has instantly improved our business operations. We used to use several different products and spend hours each week trying to link them all together. With Peek Pro, we have a single vendor that supports online self-booking, schedule availability, resource and equipment management, electronic waivers, customer emails, social media integration, reporting, POS, and more. Our investment into Peek was returned overnight and we continue to see enhancements and new features released. Their support team have been amazing, always available to help us when we ask for it. I cannot begin to emphasize how important Peek Pro is to our business now and how impressed we continue to be. I highly recommend this product and company. Check out how we use it today: www.austinwakesurf.com Please contact me if you want to know more about our experience with Peek Pro. Review Source NJ Neelie J. Partner & Manager Arts and Crafts Used the software for: Less than 6 months ### "The assistant I needed" July 16, 2019 5.0 It will save me so much time! And the support has been really easy to communicate with. Pros That it handles payment and scheduling for me. Cons No cons yet, the platform is really user friendly, so I'm hopeful I won't find any Review Source Response from Peek Travel July 22, 2019 Hi Neelie! Thanks for writing this review for us. It's been wonderful working with you and if you ever need anything we're here! :) JS Julia S. Business Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Cool tool and great support" May 1, 2019 5.0 We really like and we are looking forward to continuing to use it. Pros This will help us streamline our business immensely with the booking tool, calendar tool, and automatic emails. The customer service is also great. CSR provided us lots of helpful and personalized support. Cons There are some things that are not super intuitive, like setting different pricing for holidays and some other components that we are still learning. We are avid users of Airbnb (since we are super hosts) and PeekPro isn't quite as intuitive as Airbnb. Review Source Response from Peek Travel June 3, 2019 Thanks for leaving us a review Julia! We'll definitely keep working to make Peek Pro as intuitive as possible. Glad to hear you're utilizing our support team :) DA Diego A. Owner Hospitality Used the software for: Less than 6 months ### "Our whole booking operation is run through Peek, it just works!" June 26, 2017 5.0 Pros I love how we can run our entire operation with Peek, even bookings that are done through other means can be input into our Peek system and we just work all of our logistics from there. Their reports are easy to get and understand and the system is fast and reliable. Also, great and very personal tech support at all times. Cons I'd love to be able to have more control over customizing the visual aspects of their booking front-end but it's not a big deal since it looks fantastic already. Review Source DS Drew S. "" Used the software for: 6-12 months ### "Smooth, efficient and responsive" June 29, 2017 5.0 Pros Peek's software is smooth and efficient. If an issue does come up, the Peek Support Team is on it immediately within 30 minutes or less! Review Source TF Trent F. Owner Used the software for: 6-12 months ### "Excellent customer experience" June 29, 2017 5.0 Pros Peek has made the booking process really easy for me as a business owner. I like how it gives my customers a smooth booking experience. Review Source BM Blossom M. Manager Used the software for: ### "Happy we made the switch to Peek Pro" April 30, 2016 5.0 I was with a different service for 8 months. I should have went with originally. They make no false promises and deliver on every request within their ability. I would and have recommended Peek to my friends. My advice would be...know what you need from the Peek Pro system. Make sure you are able to relay that to your tech. Lastly, play in the system so you are comfortable. It is easy and they are always there to help. Don't rely on them to do everything for your within the system. Learn it. I can't speak for all the sales members or techs but, I had Jessica & Ping by my side and it was seamless. Review Source DS David S. Owner Used the software for: 6-12 months ### "Peek has an easy-to-read calendar" June 28, 2017 5.0 Pros I'm very pleased with Peek! I especially love the easy-to-read calendar. Overall, the system is user-friendly and easy to setup. Cons Review Source SL Sal L. "" Used the software for: 6-12 months ### "Effortless system" June 28, 2017 5.0 Pros The system works without any effort. My staff finds it easy to work with. It's so convenient not being tied to the phone all day. Review Source OK Oliver K. CEO of VR IN FL, INC Used the software for: Less than 6 months ### "Peek has been a great addition to my Virtual Reality business." December 19, 2017 5.0 Pros Peek has been a great addition to my Virtual Reality business. As the sole owner and proprietor, I rely on Peek's convenience to keep things running on schedule. By integrating with Google calendar, I get notifications before each upcoming booking. The POS system also makes it incredibly easy to manage walk-up customers. Cons There are times that integrating calendars can be tricky for me, but after a few tries I was able to figure it out. Now all my calendars are synced! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.