# Page 5 | Peek Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Peek Pro the right Tour Operator solution for you? Explore 795 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews --- Peek Pro 4.7 (795) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 5 - Reviews of Peek Pro ## Showing most helpful reviews Showing 101-125 of 795 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Lilia K. Founder Events Services Used the software for: Less than 6 months ### "Excited to use Peek! " February 21, 2024 5.0 Pros I just setup my business with Peek, and the onboarding supper I received from \[sensitive content hidden\] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations! Cons I put in a bunch of feature requests w/ \[sensitive content hidden\] that I'd love to have reviewed! Switched from [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) because of the Batch API integration and i want people to be able to pay directly upon checkout Review Source Response from Peek Travel April 15, 2024 Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well. SE Sean E. Co-Owner Used the software for: 6-12 months ### "Good system, but lacks a lot of functionality we had with a different system (Zozi Advanced). " December 19, 2017 3.0 Pros Bundles has been very useful! Although, if the customer is paying later, you then have to cancel and re-bundle the activities when they do pay or have separate payments which is annoying. The reports are also nice. Splitting payments by ticket. Cons Biggest con is the lack of features. You can't split payments in the app. You can't split payments by cost (although by ticket is nice!). You can't apply a discount code after someone has already booked. You can't apply a code to a specific ticket type. In our community, people love booking last minute (under an hour), but the system only allows an activity to be booked 1+ hours in advanced or right up to the activity. Our activities are time sensitive and we don't want people booking under 30 minutes because there wouldn't be enough time for people to arrive and start on time. We'd like there to be an option of being able to book up to '30 minutes' (at least) before an activity starts. Also, we'd like to be able to close out 1 or more activities after at least 2 or 3 have been booked. As of right now, we can only close out the rest of our activities after only 1 activity has been booked. Finally, there is no way to create gift cards codes for a physical gift card. We have physical gift cards that customers can purchase in-store, but we have to set it up like a discount code instead of a regular gift card which ultimately messes with taxes. Review Source SC Sandra C. Owner/operator Leisure, Travel & Tourism Used the software for: 2+ years ### "PEEK solved all my Booking and Payment Headaches!" February 21, 2022 5.0 Biggest benefit for me is having clients booking and paying in advance so I am assured of them showing up for tours. I also don't have to carry and collect money while considering exchange from dollars to pesos at the beginning of the tour! Pros Easy to use for both customers and non-technical me; smooth integration with my website; continued added features helpful. Cons Needed a few Live Chats to understand some features and how to use them. Creating widgets for products took a bit of a learning curve and written instructions could be clearer so I didn't have to access Live Chat. Review Source OH Oriya H. Founder Consumer Services Used the software for: Less than 6 months ### "Amazingly Easy and User Friendly " December 12, 2022 5.0 It has been an easy transition into the service and I have already had numerous online bookings and have been able to book them myself through the site as well. Pros It was quick to learn and flowed easily for me. Really looks professional and has everything you can think of from booking to getting through to abandoned emails. No matter what I asked this program was able to do it. Cons I think there is so much that it can do it is hard to learn all at once. Otherwise it's a process to get through it all. Reason for choosing Peek Pro It was the easiest and the turnaround time to get back to me was very fast and every body was friendly. Review Source Gaby H. Owner Sports Used the software for: 1-2 years ### "2 activities for one software" September 11, 2018 4.0 Pros I can have tours and bike rentals, with one software, have a calendar and the widgets Cons the rentals software is not fully developed and we also have 2 branches and is a nightmare to set up every product to make the distinction for 2 locations . You cannot archive past activities uf they had bookings, so We have at least 2 unoque events every month so our list of activities is long and we can´t erase them at least. We are located in Mexico, so we need to have 2 languages set up and so far we have to do everything twice and the widget format doesn´t change to spanish, so our local costumers are not confident during the booking procedure. Review Source NHH Nancy Hadeed H. Manager Hospitality Used the software for: Less than 6 months ### "Very Helpful" August 19, 2019 4.0 As mentioned I have been looking for a sotware that will assist us in selling our product as well as an internal reservations system. This has worked for both. Loving it!! Pros I have been looking for a booking software for the company that I work for for years. I have used a few but after a year I discontinued using it because they never met the needs of the business. is amazing. It is so easy to use and set up. I enjoy navigating through the process of booking tours as well as the back of house setting up tours. I can't wait to utilise it in its full capacity. Cons There has been a few glitches. In the beginning it kept saying that all tours were booked. I had a few people call me asking me if we have availability, because when they book online it says full. We rectified it. I still have some problems setting up new tour times and when I went to the support team I never got an answer back. Reason for choosing Peek Pro One of the reasons we chose was because it was to be compatible with our POS. EposNow. The integration hasn't happened yet but waiting to see if it happens. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) They were extremely expensive as well as not customer service oriented . Review Source Response from Peek Travel September 2, 2019 Hi Nancy! It's great to hear that you're loving the software. We're glad that it's been able to help with both your reservation system and sales. Thanks for the feedback about the Support team - we'll be sure to pass it along! SS Shelly S. Used the software for: ### "Most Excellent Booking Platform!" May 1, 2015 5.0 I switched to from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Their setup fee was nominal, and the operating costs are flexible. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Also since Peek is just a little pop up on the screen, our customers don't actually leave our website when they're booking a tour. Another thing that's helpful on the backend is being able to input a customer's credit card when they call in. Our previous system was to send a paypal invoice. Everything is streamlined and just makes sense. Customer service has been nothing but friendly, prompt, and helpful. One con I have right now is regarding private tours. With GISO, I was used to being able to set up a private tour and link the customer directly to that tour. With Peek, you can easily set up a private tour, but you need to link the customer to a calendar that they then have to select which date they want to book. This also means that I can't have multiple private tours on that calendar... especially since the pricing is usually different for each private tour. So, for every private tour we book, we need to add a new tour with a new description and a new price AND make a new calendar that only has that tour on it to be able to link our customer to it. It seems like there simply "must be an better way!" Another feature that I would love to see is to open up the bookout window for tours once they are already booked. We require guests to book a tour at least 48 hours in advance. This is to make sure that one of our guides are available. So, if it's March 1st today and someone books a tour for March 20th, we make sure a guide is available, no problem. Now on March 19th, someone looks at our website, sees there's a tour on the 20th and wants to reserve it. It seems to me that it'd be pretty easy to have an algorithm that was something like: "If 0 people have reserved this tour, let customers book up until 48 hours before start time. If 1+ people have reserved this tour, let customers book up until 2 hours before start time." I was informed that the Peek team is constantly working on features and updates, which makes me hopeful for both of these issues. As it stands right now, I am 100% happy with Peek and these changes would just be bonuses. Review Source JM Jessamyn M. Director of Internal Operations Museums and Institutions Used the software for: 2+ years ### "User Friendly" March 16, 2021 5.0 Overall, the company is easy to work with and the software too! Pros Peek is really easy for the user and our guests. The back-end took us a little bit of time, but honestly not much. And the guest experience is very simple! Cons I wish it had a couple of more customizable options - like discounts for specific tours instead of one overall discount code. Reason for choosing Peek Pro We felt that peek was a more approachable ticketing system for day-to-day tours that we had going on. Review Source Response from Peek Travel March 29, 2021 Hi Jessamyn - Thank you so much for taking the time to write a review and share your experience. We've enjoyed working with the Joliet Area Historical Museum over the years and hope to continue working together for years to come. Peek Pro was designed with both the interests of users and guests in mind to ensure a smooth experience for both parties. Our team values your feedback and will definitely consider it moving forward. Please don't hesitate to contact our team if you ever have any questions in the future! JM Jack M. Business Manager Hospitality Used the software for: 1-2 years ### "Awful Customer Service" June 1, 2021 2.0 I'd suggest saving yourself the pain and finding another platform. Pros If this software did everything it claimed then it would be great. A lot of features require tedious work arounds and a huge amount of work on the back end. Cons Customer service are abysmal, without notice in the middle of the pandemic they switched to US opening times which meant as a UK customer we were left stranded with glitches and errors massively effecting our workflow. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro Fareharbor at the time did not allow a tour operator to be responsible for the costs of the booking but instead levied the 6% on the customer at the end of the booking. This has now changed. Fareharbor also did not have a suitable rental system for our business. Review Source RF Ronnie F. Walking Tour Guide Photography Used the software for: Less than 6 months ### "Jury Is Still Out" February 12, 2024 2.0 My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use. Pros I like that you can have variations to your product Cons It is very cumbersome to use and the portal is confusing at best. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) the automation and the ability to add variations to my product. Eventbrite was WAY more easy to use and very user-friendly compared to this. Review Source KM Kago M. Reviewer Banking Used the software for: 2+ years ### "The best solution for tour and activity operators of all sizes" January 16, 2023 5.0 It's the best i have ever came across because the support team is the best on bringing you on board with anything you need help with anytime Pros It's so easy to use and the support staff are very quick to respond if you need help Cons Everything is going well so far,i suggested that you use it and you will be happy with it Review Source SL Sarah L. Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Streamlined booking system " June 12, 2023 5.0 leaves me confident that I have the tools, support and right system to impress potential customers and increase booking volume. Pros Love the customer interfaces and customization options. The booking flow widgets are also really great. Cons So far so good, but I do wish there was integration with MailChimp. Also a few minor fixes or features I would change to improve user experience. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Peek Pro The customer booking interface was more modern/engaging and I felt like Peek’s clients were more similar to my business. Review Source EW Elton W. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Feed back after launch" May 15, 2023 5.0 Great overall. Real people (not automated) customer service is the strongest selling point to your platform 100%. Pros Customer support is the best in my opinion. In particular a huge shout out to \[sensitive content hidden\] based out of Chile who was a massive help with tweeking, building and launching the website. She deserves a raise! Cons Some inflexibilities with how gift cards can be promoted and used by the customer. Also there is no peek widget to be able to connect live reviews from tripadvisor or google review. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Peek Pro I have used itbefore with another company and liked its functionality and customer service. Review Source EG Erin G. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Great Partner for Our Rental Services" March 12, 2021 5.0 Pros The Peek team made the software simple to launch. The ability for customers to book online in advance made an immediate impact on our business. We've had great experiences with the customer support team. They solve problems quickly, they understand our needs, and are pro-active in helping us look ahead to the next steps. Cons We have both activities and rentals available on Peek, and we'd like to see some of the same features available for rentals that are available for activities. (For instance, being able to send a weather cancellation email to all customers with reservations for that day in one-click.) Review Source Response from Peek Travel March 29, 2021 Hi Erin - Thank you for taking the time to share your experience using Peek Pro. We love hearing that you've been working with our customer support team to answer your questions regarding bookings. Please continue to contact us if you have more questions or issues. Peek Pro is always working to update our software and will absolutely take your comments into consideration for our next update. Thanks again for working with Peek Pro and trusting us with your business! GR Gregory R. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Former FareHarbor user" August 1, 2023 4.0 There was a slight learning curve coming from FareHarbor but it's really easy to catch on.I like the customer flows so much more thank FareHarbor. Pros The flows are much nicer for the customer. Cons Google calendar integration could be easier.Waivers need some work comaired to smart waiver.I would really like to see the POS system offered on android devices. Review Source MR Michael R. Tour Coordinator Entertainment Used the software for: 2+ years ### "Reservations - A+" January 15, 2023 5.0 Pros Peek is specialized for tours. Better for us than the one size fits all companies. Reservations and payment processing are A+ for sure. If we're forced to cancel a tour or event because of mother nature the reschedule process is pretty simple with Peek. Cons Peek takes a percentage of sales. There's no option to purchase a monthly subscription instead. I feel more comfortable when I have different options VS. "take it or leave it". Review Source Antonello B. cultivator Farming Used the software for: 1-2 years ### "i dont like it" May 16, 2023 4.0 Pros its very affordable and simple to use.. Cons its not that effective i used it for about 6 months didn't see anything significant Review Source FH Fritz H. owner Sporting Goods Used the software for: Less than 6 months ### "New user" February 20, 2023 5.0 awesome! great simple yet sophisticated software, and great customer service Pros The booking flow is extremely straightforward, and simple for the user. They are pretty much prohibited from making mistakes, and the interface is clean and not messy. For a new user, the setup team was fantastic and I didn't have to lift a finger, other than learn how to use the product. I was pulled in a million different directions at the time but they are patient and very nice and understanding Cons I would prefer that the customer had to read through the rental waiver first and sign it before they did the booking Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing Peek Pro I did not have a great experience talking with other reps, but Peek was fantastic Review Source PW Pam W. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Professional and Functional" May 10, 2023 5.0 New to but the ease and ability to change blackout dates and pricing is a great feature Pros I like the layout and ease of booking. Report system is detailed. I like the functionality of changine rates and blackouts. Cons I would like a system that flags renters for previous issues that booked with us prior so they cannot book again. Review Source JB Jennifer B. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Good for what it is, not for everyone though" July 5, 2020 4.0 So we now have two seperate programs, one for boats and one for lodging. They both handle their respective rolls but I wish I could get one that did everything. In short, if I only had boat rentals, or paddleboards or similar, it would be fine. Pros I use this for rental boat booking and scheduling, which it does pretty well. Photos of the different products, and I like that I can set it up to send me a text when a booking is received. I do appreciate that the team went out of their way to try to make it work, and they are always reachable and willing to help. Cons We also have rental cabins and campsites, but Peek does not work for this, due to the way the program is written it is VERY difficult to make the software confirm to standard lodging practices (such as 11AM checkin-3PM checkout) it wants to change everything back to standard 9am to 5pm. Reason for choosing Peek Pro Cost (we are a very small company and didn't know if we would get many online bookings or not) and availability of support. Review Source VR Verified Reviewer Secrétaire Computer & Network Security Used the software for: 6-12 months ### "Ce logiciel à tous ceux qui cherchent à rationaliser leurs opérations de tournée et de voyage" May 13, 2023 4.0 Pros Il est très facile à utiliser et offre une grande flexibilité en matière de personnalisation pour s'adapter aux besoins de mon entreprise. De plus, il fournit une vue d'ensemble claire de toutes les réservations en cours, ce qui me permet de gérer efficacement mes opérations. Cons l'inconvénient de ce logiciel est qu'il peut être un peu coûteux pour les petites entreprises. De plus, la configuration initiale peut prendre un certain temps, mais une fois cela fait, le logiciel est très facile à utiliser Review Source MM Minasse M. Owner Automotive Used the software for: Less than 6 months ### "The best booking software to integrate with your website!" March 12, 2024 5.0 Pros Their customer service is amazing. \[sensitive content hidden\] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive. Cons Their is nothing I did not like. I haven’t found any cons. Review Source Response from Peek Travel April 15, 2024 Hey Minasse, thank you so much for your kind words! We are happy to hear that from your account manager. Feel free to keep reaching out any time. GN George N. Owner Entertainment Used the software for: 6-12 months ### "Peek customer support is amazing" February 17, 2022 5.0 It's great for my needs as an escape room owner. Pros Most everything is self explanatory, and the issues I have encountered, Peek support is able to solve within minutes. Cons When you want to create a promotion that someone can use a code for a short period of time, instead of it being able to be used between X and Y, you have to exclude all dates up to X, and all dates after Y. Alternatives considered [Bookeo](https://www.capterra.com/p/117299/Bookeo/) Reason for choosing Peek Pro Customer service Review Source pF paul F. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Very satisfied--excellent vendor support/service" February 18, 2022 4.0 The very fact that you are sending this survey with a coupon is fantastic--shows how much you desire and solicit and value vendor input Pros Great service in setting up, using, helping with problems Cons It should be easier to block out the schedule in a chronological calendar form I desire more flexibility in setting up booking dates so customers have more choices--they may have but I am not aware of it. I don't want to be limited to just 3 separate booking per day if the customer wants to buy the entire day for example. Reason for choosing Peek Pro Just a better feeling about the time and enthusiastic support I got from Peek. Review Source LM Lawrence M. Used the software for: 1-2 years ### "Worst customer support I have ever experienced! EVER!" August 4, 2018 1.0 Pros There is nothing good to say about this company. Their customer support is a disaster and I am now switching over to Fareharbor Cons I had a customer chargeback over 3 weeks ago and the problem has still not been resolved. Peek does not only not return my phone calls, but when I try calling them (for the past 5 days in a row), you get the same message that you are the next caller in the queue and then after waiting 5 minutes, another automated message comes on stating that their lines are busy and to try calling back at another time . Its unbelievable . I actually starting writing customer support emails to ask if they are going out of business, and still no response to even that. So perhaps they are going out of business? And if they are not, then I would suggest that they close shop anyway because the horrendous customer support is something I have never experienced in my entire career in business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.