# Page 2 | Pawfinity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pawfinity the right Kennel solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142461/Pawfinity/reviews --- Pawfinity 4.6 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Pawfinity ## Showing most helpful reviews Showing 26-50 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FB Francisco B. Operations Manager Used the software for: 6-12 months ### "Bullied by Customer Service." March 28, 2018 3.0 Pros Good looking interface and sophisticated software with plenty other options, however... please read on... Cons Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money. Review Source Response from Pawfinity March 29, 2018 While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly. I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content contained within could be considered "bullying", as the replies simply the explain where to download a client list. The second reply reiterated how to download your client list, as well as how to cancel your account, ending with a question on why Kylin was so quick to threaten our company with such little content in communication. In reference to your performance claim, in an real-world test, the Add Pet process completes in 128 milliseconds (about 1/10 sec) and the form itself takes 30 seconds to fill out. We have had a data export available in the system since July 2017 TH Tito H. Owner/Groomer Veterinary Used the software for: 2+ years ### "BEST software for mobile grooming" September 9, 2019 5.0 Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake. Pros Pawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one. Cons Nothing at all. This software helps me so much in my business and keeping everything organized. Reason for choosing Pawfinity Their price, ease of use, and ability to run it on multiple devices. I liked that they do not try to nickel and dime you like the others. Also the texting feature and digital waivers are awesome. Review Source ML Melanie L. Owner Used the software for: 6-12 months ### "Very Satisfied, super easy to use, very friendly and kind people" April 4, 2018 5.0 Pros The software is very user friendly, they are always adding new features and every single time I get exited with the new updates. Everything that we suggest, they put it into consideration and the fact that they love to hear our suggestion makes us love it even more. I have spoke with the founder of Pawfinity on the phone once for help on the software and he answered every single question I had, plus he took the time to listen to all the things I would like to see added or modified to the software. I really recommend them to anyone that is looking for a Grooming Software. I'm a Pawfinity daily user and will be for a very long time as its really helping my business grow, My clients uses my online application to register, they also book online which is very nice. I have done lots of researches for a good software and Pawfinity is the best and safest one out there with very nice features and many more to come. Cons They don't have any phone to get a hold of them but they have a support center in their software and reply very fast so I don't really think its an issue, plus if you really need a call, you just message them and they will schedule a call for you. Review Source Response from Pawfinity April 6, 2018 Hi Melanie, Thank you for the kind words! We appreciate each and every one of our client's suggestions. It's those wonderful suggestions that has helped us create a software that is loved by so many pet pros worldwide! AK Ashley K. Owner operator Retail Used the software for: 6-12 months ### "Great program. Great detailed profiles and ease of use" August 5, 2017 5.0 Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed Pros Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down. Cons Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added. Review Source Response from Pawfinity August 6, 2017 Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts! LM Lauren M. Owner/groomer Used the software for: 1-2 years ### "Very user friendly and clean format so it's easy to use" April 4, 2018 4.0 Pros I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional. Cons It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well? Review Source Response from Pawfinity April 5, 2018 Hi Lauren, Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level. Wish you all the best! MS Maggie S. Owner Consumer Services Used the software for: 2+ years ### "Excellent software for our mobile pet grooming company" July 24, 2020 5.0 Excellent company to work with! Pros Pawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have. Cons An area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial. Review Source PH Patty H. Owner Veterinary Used the software for: 2+ years ### "The Perfect Software" August 22, 2019 5.0 Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal. Pros There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more. Cons There isn't anything I dislike about this software. I only wish I had started to use it earlier. Reason for choosing Pawfinity Pawfinity had so many great features and their support staff was so helpful and nice Review Source LS Laurren S. Owner Consumer Services Used the software for: 2+ years ### "Great Software " July 23, 2020 5.0 Pros I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming! Cons Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call. Review Source A&BB Adrian & Becky B. Manager Marketing and Advertising Used the software for: Less than 6 months ### "AWESOME!...and getting even better!" October 14, 2016 5.0 We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other. Pros The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on. Cons Nothing that would prevent me from looking forward to logging in every morning. Review Source KO Katie O. Owner Veterinary Used the software for: 2+ years ### "Long time user wont ever leave " July 23, 2020 5.0 Brilliant software. Always updating it and top customer care. Pros Ease of use and customer care is second to none. Cons Paying for texts but they are worth it. Reason for choosing Pawfinity Value and GDPR compliance. Review Source TS Tracy S. Owner Consumer Services Used the software for: 6-12 months ### "The Best for Groomers in my opinion " January 4, 2017 5.0 All of the features I need to run my house call pet grooming business is in this one CRM. No need to have separate applications for customer files, calendar, and payments. They have thought of everything...but by far my favorite feature is the top notch customer support. I'm impressed that the system is run by groomers, for groomers and anytime someone asks me for a recommendation I tell them Pawfinity is the best. I had tried several CRMs before finding this one, and I am completely satisfied with my choice. Truly the best in my opinion! Pros Customer service and thoroughness of the program to cover everything from the Financials to the clients and their pets. Easy to use as well. Cons Since they are constantly adding additional features and improvements I have no complaints. Review Source rH rachel H. Owner/groomer Used the software for: Less than 6 months ### "I am extremely happy with Pawfinity. " August 13, 2017 5.0 Ability to manage appointments online myself or have customer manage their own appointments. My company also benefits from the navigation and calling/texting features associated with the program. The POS and reports help me compare my financials with quickbooks and square. Pros That customers can follow a link to book their own appointments online or fill out their own customer profile. Its a real time saver. Cons That they do not yet offer complete day mapping. I would like to be able to see all my appointments for the day on a map that way i can arrange them in order or routing and what makes the most sense to be fuel efficient. I do like that you are able to see each appointment on a map and navigate to each appointment from google maps but I wish I was able to see all the days appointment on one map at one time. I also wish it would help me fill spots during slow times by pulling a list of people within the area i will be in that day that are due for a grooming soon. Review Source Response from Pawfinity September 15, 2017 Hi Rachel, thank you for the kind words! It's great to hear that Pawfinity has saved you much time! RP Rita P. Owner/Operator Veterinary Used the software for: 6-12 months ### "very easy to use" August 13, 2017 5.0 Ease of use. Keeps me organized, Full POS system. Very descriptive client profiles. Integrated text Pros the integrated text reminders, the recurring series option. the client profiles. the link for clients to visit page and create profiles and request appts. Cons No mobile app, having to open multiple tabs, not having the option for clients to confirm appts via text such as (text c to confirm) Review Source Response from Pawfinity September 15, 2017 Thank you for your great review Rita! I just wanted to let you know that we do offer appointment confirmations via text! Also, we have optimized the mobile use of the software, making it very easy to use on mobile devices. Feel free to reach out through the support channel for any questions! TS Tracy S. Owner Consumer Services Used the software for: 1-2 years ### "Great for Mobile Groomers like myself" April 2, 2018 5.0 Pros I like that they listen to their customers and give us what we want and need all the while keeping up with the latest technology and security. Cons That it's not free. lol Nothing worth having is though right? ;) I really have no complaints. It is fast, reliable and easy to use. Review Source Response from Pawfinity April 6, 2018 Hi Tracy, Thank you for the kind words! We are happy to have provided a fast and reliable software for your mobile grooming business these past 2 years! AC Ashley C. Owner/Groomer Veterinary Used the software for: Less than 6 months ### "Great Program" October 6, 2020 5.0 Overall, I really like using Pawfinity. The pros far outweigh the cons for me. Pros This software has a lot of great features and is pretty easy to use. It is one of the few programs designed with mobile grooming in mind. Cons As a mobile groomer, I do not like that this software uses Google maps. It would be nice to be able to setup navigation for an entire day within the program. Google maps consistently freezes up on me. Review Source Response from Pawfinity October 13, 2020 Thank you for your kind review Ashley! To quickly clarify one topic: When available, Pawfinity is designed to launch the native mapping / GPS on your device. Our Booking Genius will optimize your entire day's route for you, ensuring the fewest miles will be traveled during the day. Once this has been calculated, the most important aspect of navigating is to get from where you are (currently) to where you're going next, which is why we don't send all of the appointments out to your native mapping app at once. Feel free to reach out through your support center for more details on this and anything else you may have questions on! AD Ariel D. Business Owner Consumer Services Used the software for: Less than 6 months ### "Still charged after cancelling this software!" December 22, 2020 1.0 I requested my service be cancelled on 12/2/20. On 12/11/20 I was charged $85, for a useless software that I did not use at all. The service is terrible and I'm very upset I was charged for something I didn't use. Pros Made specifically for pet groomers, mobile or salon. Cons The online booking interface is severely lacking. It is slow, Review Source Response from Pawfinity January 22, 2021 Ariel, we're shocked and saddened to see this abysmal review, given the many attempts made to resolve this issue. Our license agreement clearly states that we do not offer refunds, but rather allow you to use the service until your next payment date. As requested, we provided cancellation instructions a full 14 days before your advertised payment date, however, you did not cancel your account, leading the automated billing system to collect payment as scheduled. Even despite the license agreement, we offered to refund your payment but were unable to due to threats of payment dispute, which make a refund impossible. Communications on your side ended abruptly, eventually revealing your unnecessary action to dispute the valid subscription charge with your bank. This one-sided review, combined with your unwarranted charge dispute leave us unable to rectify this situation any further. I invite you to resume the conversation through email, should you wish to resolve this further LM Laura M. Owner Veterinary Used the software for: Less than 6 months ### "Perfect for boarding and daycare " November 30, 2018 5.0 Pawfinity has helped us run my boarding and daycare facility with ease. I can't believe how much time and headache it's saved me, all for such a great price Pros There are so many things I love about Pawfinity. From the ease of use to the awesome customer service to the great features, Pawfinity is perfect for boarding facilities of all sizes. I run a large facilittle with two locations and I am able to easily manage both locations with Pawfinity. Since it''s web based I can keep track of everything that is happening at each location without even being there. Honestly the best part about pawfinity is the customer service. Anytime you have a question or need help their team will answer your questions thourghly the first time through. Cons We love everything about pawfinity. My only con is that I wasted my time using other software options before them! Review Source JA Jennifer A. Owner/operator Veterinary Used the software for: Less than 6 months ### "This program is now vital to running my business" August 13, 2017 4.0 I love the text reminders , that saves me so much time. I also love the colander and it's ease of use. Pros Automatic reminders Ease of the calendar Ability to color code thing on calendar Reports that it will run Customer service is extremely quick Ability to balance cash register with the daily figures Cons Charges a fee for every text message sent so it get a little pricey for my small salon. Customer service is lightening fast but the only contact I've been able to find with them is email, sometimes I would like a phone number to be able to talk to someone. Review Source Response from Pawfinity September 15, 2017 Thank you for the great review Jennifer! I am happy to hear that Pawfinity has become an important part of your business! While there are charges for SMS usage, please remember that email notifications are always free! We offer support through the support center, however, if you ever needed a phone call we'd always be happy to schedule one with you! CR Crystal R. Owner/operator Used the software for: ### "Grooming made easy" April 24, 2015 4.0 I like the overall product. Getting the clients to input their own information is very handy when I am out and about doing mobile appointments. The only thing that I would change is that the customer is automatically sent a email after they sign up- and along with that is a price (and it does not account for what may have been discussed). It has caused some confusion with new clients. Overall my experience has been wonderful. I tested out two other sites before going with Groom-Pro. Review Source Response from Pawfinity April 26, 2015 Hi Crystal! Thank you for the positive review! Two quick points to clarify is that the "welcome" email sent to clients is part of the email opt-in / verification process to prevent unsolicited email (spam) to clients. if a client clicks the link in the email, they are confirming that they do exist and want to receive notification email from the pet groomer. Also, groom pricing is never sent to a client and is not visible from the client dashboard. Thanks again for the positive review! Happy Grooming! bW bettie W. dog groomer Retail Used the software for: 6-12 months ### "worst customer service ever" February 21, 2021 1.0 hate with a passion Pros nothing worst system ever terrible customer service Cons Lots of bugs in the system that they like to blame on user error then be like opps that was our bad Reason for choosing Pawfinity Because others I knew where using it they lead me wrong Review Source MM Michelle M. Used the software for: ### "Functionality" January 5, 2017 4.0 Vaccinations should be able to be completed in full on the first screen. Printing receipts from computer to the printer should be able to be done without the POS printer offered. Should be able to change payment date so that in some cases the payment can match the date services were completed. Should be able to schedule new client appointment without all the required pet info and saving them in the system when they haven't actually come in for services yet. There are a few other things but I have lost my list. Review Source Response from Pawfinity January 6, 2017 Hi Michelle, thank you for the review. I would like to leave a few points of clarification for anyone browsing this review, followed by a new support ticket in your dashboard to clarify everything in detail. You are able to print client receipts and invoices from any standard inkjet or laserjet printer. Our calendar notes make for a wonderful place to store temporary notes on clients when you don't have the time to create profiles. Keep in mind that once stored, client information is available in a matter of seconds from any page in the entire system. I will provide details and training resources to help with this and many other features in my upcoming support ticket. HH Heather H. Owner Used the software for: 6-12 months ### "Easy to use software for a new businesd" August 13, 2017 5.0 Pros Ease of use and quick set up. Customer service quickly responds. The new version has all the tools to run our boarding kennel. Cons Nothing We have had no trouble implementing and using the software. Would be nice if there was a customer service phone number for quick questions Review Source Response from Pawfinity September 15, 2017 Thank you for the great review Heather! I am glad to hear that Pawfinity has everything needed to run your boarding facility! PH Patricia-Michelle H. Owner Used the software for: 6-12 months ### "Highly recommend" January 4, 2017 5.0 This software is very easy to use. The fact that I can make appointments on any of my web-ready devices is a huge plus since I have people that contact me outside of business hours on a regular basis. The customer service department gets back to me very quickly if I have any issues. Pros Ease of use, cloud based software Cons n/a Review Source MS Michael S. Partner Used the software for: ### "Small boutique with 4 groomers." April 17, 2015 5.0 We have been using Groom Pro since December of 2014. The 60 day free trial makes it easy to check out the software and use it in a "live"situation. We had approximately 600 plus customers with all of their information on cards. Now we don't have a problem with a misfiled card or cant read the information on the card. With access to each client by using their name, their dogs name, phone number or email address we can pull them up instantly. We have only had a few questions because of this "user friendly" program and these questions were answered very promptly via email by their Customer Support Department. Our groomers were very skeptical of this software at first but after using it a few times they all fell in love with it. We placed Chromebooks in each grooming room and because it is web based they can see important information on their cell phones too. I would suggest that any one looking into a grooming program check out Groom Pro, you will be glad you did. Review Source JR Jennifer R. Certified Feline Master Groomer Used the software for: ### "Lifesaver!" April 17, 2015 5.0 We are mobile groomers and really have little to no office time so having this online schedule is a lifesaver. We have 200 clients with appointments scheduled through 2015 and 50 on our waitlist. Before we had this managing that waitlist was a nightmare. Figuring out who had been on the list longer and if they were close to where we would be at that time was impossible to do on the go. Now all of this is a click away on the tablet. There are sometimes hiccups or things I wish would work a certain way but all I have to do is submit a support request or suggestion and I get an answer in no time flat! And some of the suggestions I've been told will be included in coming versions. I tried many other online calendars and schedulers and this is the best for us as Mobile groomers and I hope will continue to be great as we expand to include a Salon as well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.