# Page 3 | Pawfinity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Pawfinity the right Kennel solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142461/Pawfinity/reviews --- Pawfinity 4.6 (107) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Pawfinity ## Showing most helpful reviews Showing 51-75 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Susan W. Owner Used the software for: Less than 6 months ### "Love Love Love this program!!!" August 7, 2017 5.0 Pros Text appointment reminders and text when ready! My clients love it! POS is easy to use. Simple to move appointments. Cons Need to be able to modify the texts that are sent out. Drag and drop appointment movement. Automatically check out as the person the dog is booked under. Review Source Response from Pawfinity September 15, 2017 Hi Susan, thank you for the great review! I am glad to hear that your clients are loving the SMS features. We have made moving appointments very quick and easy, so if you have any questions feel free to reach out through the support center! JC Jen C. Owner Used the software for: ### "Such a time saver!!" April 18, 2015 5.0 I love GroomPro. It saves me so much time because it sends out the email reminders automatically and I can add notes on the grooms as I am doing them. Also - customers like the login page and that they can upload pictures of their pets. Cons - Some customers have trouble getting their accounts set up. It seems to be operator error though because the majority of them do just fine. The only other thing I can think of is that sometimes I hit the wrong button and don't save my notes....but that is operator error on my end! :) The Customer Service is OUTSTANDING! Review Source RP Ryan P. Administrator Used the software for: 6-12 months ### "Great Pet Software with SUPERIOR Customer Support" January 4, 2017 5.0 When starting our own mobile dog grooming business we knew we needed a piece of software that would keep track of our client base, their dogs, and our scheduling, and Pawfinity sure meets that need! They have the BEST customer support when it comes to questions about how their software works and it's ease of use is phenomenal. It works great on mobile devices of all kinds as well, which is crucial for a mobile business. A+ Pawfinity! Pros It's ease of use and its completeness. It encompasses everything you could possibly need. Review Source ZD Zoen D. Owner / Pet Stylist Used the software for: ### "Much better than software you install on a computer!" August 3, 2015 5.0 I bought a shop that was using Kennel Connections, which is a software for grooming shops and kennels that you have to install on your computer. The problem with that is, if your computer dies, how can you get to your valuable customer information? This solves that issue. Even if my internet goes out, I can pull it up on my phone and it's just as easy to use. The customer service is really great, so far. The pros outweigh the cons, of which there are few: cons would include: it's a little lengthy to switch a dog to a different groomer's schedule, the phone number fields are not customizable, and there is no space yet for inventory. But I believe this service will grow, and I don't know what I would do without it! Review Source TB Teri B. owner Used the software for: Less than 6 months ### "Owner told me customer service was complimentary, not compulsory. Rude, arrogant and unhelpful" August 6, 2017 3.0 I switched software companies Pros Pretty interface fairly easy to use Cons horrible customer service unable to customize many things that are built in and marketed (text reminders, etc.) Review Source Response from Pawfinity September 16, 2017 Teri had access to our system for 12 hours before being blacklisted for conduct unbecoming of a client. Within that time we received multiple aggressive, increasingly irate and condescending messages through our free support channel from this person with seemingly no instigating factor (her very first message was this way). She was subsequently blacklisted from our system within this first day of service, as we do not operate our business in the manner in which she chooses to handle herself. If this review is of concern to you, review browser, please feel free to email us to request a copy of the transcripts for these interactions. Her account was created in March of 2017, with this review being submitted after nearly 5 months of no contact. TW Terrie W. Used the software for: ### "Makes my life easier" January 5, 2017 5.0 Love this program. Makes my life so much easier, with booking available on any online device - I and my staff can book appointments and check our schedules on a cell phone or on the computer or whatever. The new version is great. There is still some room for improvement (as with anything new), but I am happy to see new updates/features added regularly and quick replies to any questions or concerns I have had. I love that we can book appointments, keep track of clients, have a POS system (cash register) with an inventory, and keep track of accounting and sales - all with one program. It is online which means it can be accessed from anywhere and doesn't need to be downloaded at all. Review Source TF Tamika F. Owner/Operator Used the software for: 6-12 months ### "Best software!!" August 17, 2016 5.0 What I love most is that I can give a suggestion for a new feature that helps me in my day and they seriously consider it and I've even had a feature implemented! The point is, THEY LISTEN!!! Pros Ease of use Awesome features Checks of so many of my must have boxes Cons Right now I can't say I have a con bc they really try to make the impossible happen and when they can't, they say so! Review Source CH Carissa H. Owner/Groomer Used the software for: ### "Huge Time-Saver!" April 28, 2015 5.0 Groom Pro has been a life-saver! I hired an employee last year and trying to do everything on paper was becoming time-consuming and counter productive. I have saved countless hours in the office thanks to this program. Groom Pro is so easy to use and can be accessed by multiple employee's making communication between staff and clients much clearer and easier. I have used other programs in the past and they were not nearly as useful as this one! Plus you can't beat the price or the customer service! The Groom Pro team has figured out how to provide the best in service and the product they offer. Thanks to them my life is so much easier! Review Source MS Michael S. Used the software for: ### "Excellent Product" September 12, 2016 5.0 We are a small grooming salon in Cleveland, OH and have been using Pawfinity (aka Groom Pro) for several years. It has provided us with an economical and efficient way to keep track of all our clients. Even with 6 groomers it is very easy for us to schedule and track each dog. With this program being "web based" and with new features like SMS texting for reminders our job is just getting easier. Another thing that seperates this program from others is the great customer service. Recently I had a problem on a Sunday and their staff worked dilligently all day until it was fixed. I highly recommend this product. Review Source VH Vicki H. Used the software for: ### "makes running a business easy " January 9, 2017 5.0 Pawfinity has not only reduced paperwork for clients info but has also made accounts easier to read profits weekly, monthly and annually and to record sales, it easy to book appointments in or out of the office. Another way for clients to request bookings. Easy to program your clients details on line, giving me more time getting to know the new clients on their arrival. Easy to input products and services. I have only used customer services once and they helped straight away. Value for money as reduces office and paperwork hours. Review Source mG mandana G. Used the software for: ### "Great and easy software t work ." January 4, 2017 5.0 We signed for this program almost 4 months ago but we start working with this software since beginning of December. I think it would be a very good help if we can have the option of printing clientele addresses on labels. Review Source Response from Pawfinity January 4, 2017 Hi Mandana! Thank you for the positive feedback. You're in luck! You can export your client list from the main client page and open the file with a label creator like those available from Avery. Once the client info is in the program, simply add the special paper to your printer and voila! Thanks again! AE Amanda E. founder Used the software for: ### "so easy to use" April 19, 2015 5.0 I'm not very good with computers, and put off getting the software for a year and used the old fashioned appointment diary and care cards, I have only been using pro for a few weeks but already finding it so easy, no more routing through hundreds of care cards looking for a name, now hi just start typing either the dog or clients name and it pops up. I can't recommend the software enough, wish I had used it from the beginning . Thanks pro for bringing me into the 21st centry Review Source CA Carlos A. Manager Operator - Owner Used the software for: ### "Love to stay coneceted all the time with accurate information about my business." November 6, 2015 5.0 Love Groom Pro. I love the fact that at any time I can set up an appointment from my phone, iPad or computer. Many of our customers request appointments to us via Facebook at off schedule hours and I can set it up immediately from my phone no matter my location. Also love the way I can monitor the finance of my shop and how easy it is to create a CSV list for email campaigns. The only con is that I can't customize the automated emails it sends to my customers! Review Source JM Jessica M. Owner Used the software for: ### "Awesome!!" November 9, 2015 4.0 Overall the program is awesome! Only complaint is that they don't have all the designer breeds in the computer system. Would also be nice if there was a call line for customer service. I will say that they do make a great effort to reply very quickly and will to help with all they can. The other thing i would make available is that customers could contact me over messages to make appointments other then when they first make a profile. Overall great program. Review Source AD Anna D. Owner/Groomer Used the software for: ### "Stress-Less Client Scheduling " August 1, 2015 4.0 I love Groom-Pro. It makes scheduling so easy. I like the ease of client record keeping with this program. Love that it works across all my devices, so if I have an issue with one, I can use it on another. Customer service when I was first starting out was over the top awesome. I would, and have, recommended it to my fellow groomers My only wish is mapping for scheduling routes and appointments based on my route, since I'm mobile. Review Source JM Jason M. Owner Used the software for: ### "Easy for groomers and reception to use!" April 29, 2015 5.0 This web based software allows multiple users to be logged in so you the groomer and any admin staff know what is going on all the time. Very easy to use. Their customers support is stellar, typically I have an answer to any questions right away. The developer is constantly updating with new features. I tried 5 or 6 demo versions of software, spent dozens of hours testing them in our shop and this one was the one I chose. Review Source TC Trina C. Used the software for: ### "A system that keeps growing" January 13, 2017 5.0 I have been using Pawfinity now for the last 6 months. Customer support is fast and always helpful. It's very easy to learn and what I love best is that my clients can request a booking online through our website. I also like products that keep evolving, and that is exactly what Pawfinity does. It keeps upgrading and adding new features! It is a great product to use as you grow your business! Review Source AJ Annetta J. Asst. Manager Used the software for: ### "Easy to use and works well." April 30, 2015 4.0 I just started recently to schedule appointments for a grooming service. I found most of the program to be very self explanatory with any computer experience. When I did need to look something up, there are lots of videos available to show me what to do. If I can't find it quick enough there, then I have found the customer service response to be excellent! Very user friendly program! Review Source SJ Stephen J. Director Used the software for: ### "Effective And Efficient.. Wish I had found it years ago!" November 9, 2015 4.0 Great software, fantastic database of clients and pets including photos, very easy to use and fantastic customer support. The only reason that I have not given the extra star is that my previous appointment software issued sms reminders to customers, this greatly reduced no-shows. Hopefully this will come soon as that will be the icing on the top of what is already a very nice cake!! Review Source PD Patricia D. Owner/Groomer Used the software for: ### "Love it!" November 6, 2015 5.0 We have a small but busy grooming shop. We were using another internet based grooming program, but updates made that program unstable. We switched to GroomPro and haven't looked back. We did have some issues while learning to use the program, but customer service was very responsive to our needs. Program is fast and stable. Review Source DQ Denise Q. Owner Used the software for: ### "Excellent software and easy to use!" April 17, 2015 5.0 I started to use Groom Pro Dec of 2014. I wanted to be up and running on an actual web based program (info always backed up) by the new year. I have tried every grooming software out there. I am a smaller grooming shop with only two groomers. This software is wonderful, quick and and Very easy to use. I highly recommend it!!! Review Source NC Nancy C. Owner Used the software for: ### "Game Changer" April 23, 2015 5.0 We have done the books by hand for 13 years, and this has changed everything! It is easy to take the business anywhere and have all your information available. The people who run the site are always taking suggestions and upgrading the system with new, needed options. Great Customer service, quick to respond to all needs! Review Source CM Carly M. Groomer/Owner Used the software for: ### "LOVE!" April 29, 2015 5.0 Groom Pro makes filing, expenses, locations, and overall client information easy and organized. Perfect for a mobile groomer! The customer service is superb and quick to help. Any small issue that has arisen Bill has immediately fixed for me. Can't live without this program now that I have it. It spoils us groomers. Review Source DS Daniel S. Used the software for: ### "The best Groomers Software" January 11, 2017 5.0 Pawfinity is an excelent tool for groomers. I work in a van, and pawfinity is the only grooming software that suits my needs. It is easy to use and intuitive. Helps me to automatize my business, wich allows me to have some spare time for my personal live. An excelent Grooming software! I deeply recommend! Review Source NH Nichole H. owner Used the software for: ### "love groom pro" April 17, 2015 5.0 We (rubydoos mobile grooming) love groom pro. They make it so easy to keep track of our appointments and clients while we our on the road. Our clients can set thier own appointments if they would like. Not to mention come tax time all we have to is hit the print button and it prints our invoices Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.