Who Uses This Software?

Corporate and Charter Aircraft Operators (91/135) as well as Small to Mid Sized Regional Air Carriers.


Average Ratings

46 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Flightdocs
  • www.flightdocs.com/
  • Founded 2003
  • United States

About Flightdocs

Flightdocs Enterprise is the premier application for complete flight department management. Since 2003 Flightdocs has been empowering aircraft operators by leveraging advanced technology and customer service to ensure their maintenance and inventory tracking meets the highest levels of safety, quality, and efficiency. 2018 marks the evolution of Enterprise with the launch of Flightdocs Operations. This new feature is the modern answer to your organization's scheduling and communication needs.


Flightdocs Features

  • Compliance Management
  • Components Tracking
  • Flight Time Tracking
  • Inventory Control
  • Labor Hours Tracking
  • Logbook Tracking
  • Maintenance Scheduling
  • Manuals
  • Service Bulletins
  • Work Order Management

Flightdocs Reviews Recently Reviewed!


Been a great company to work with. Online platform is easy to use and people are great.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Enterprise platform has been easy to use. For the most part it is intuitive and easy to find what you are looking for with only a few clicks. Signing off maintenance items is very straight forward and adding them to a logbook entry is a seamless process. Really like the Work Order function as it helps us to plan out our next maintenance events and capture all necessary items in one spot as well as sign them off in a group. The functionality across platforms (ie. PC, iPad, iPhone) really adds another level of ease of use. Adding attachments is a breeze. The ability to track history on components is also a big plus and is easy to access. Print outs are clean and organized and give you many options as to what variables you may want to include in a maintenance card or logbook. Another great part about the software is that it continues to be improved both from a functionality and features stand point based on customer feedback and industry demands. The Maintenance Information Center is also a great way to quickly see what's coming due.

Apart from the software itself though I have to mention the staff. You can always get someone when you call in and you don't have to go through a phone tree to get there! They've been very easy to work with and not only take care of any issues we have, but also get them done quickly and accurately. They listen to customer comments on needed improvements and make changes as appropriate. They've been a pleasure to work with.

Cons: When signing off individual maintenance tasks in a work order before the entire work order is done, there isn't an easy way to put the same compliance date on all tasks once you go to sign off the entire work order. Consequently if you have a work order that takes you a week and you sign off tasks each day there will be 5 different dates on the tasks unless you go back and revise each task to reflect the final day of sign off. So far the new checklist feature doesn't allow you to have a recurring checklist. Each time you want to do the same checklist (ie. a post flight) you have to create a new one from a saved template. No way to assign a Purchase Order to a specific aircraft.

Great maintenance tracking software

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use

Only one version the whole company uses

Easy to read format and clean appearance

Inventory platform which can be charged to work orders

Invoicing capabilities

Very up to date mobile app

Cons: I do wish they added a next due time on the due list without having to click on each specific task

Overall: Flightdocs is a cost effective solution to our customers maintenance tracking needs. I have used them over the years and really enjoy everything they have been able to provide. Their customer service is top notch and available 24/7 by phone or email. Being on the west coast, this is important to us as most vendors close hours before we cease operations for the day. They also provide unlimited training sessions which was very helpful when I was learning the software. Overall, I believe they have a great team and highly recommend them to anyone.

Vendor Response

by Flightdocs on May 24, 2019

Hello and thank you for your feedback! We do actually have the Next Due viewable from the Due list area as part of the quick info available at a glance. If you're looking at the due list via the computer and a web browser, it is the third column from the right. At the far right is the "Status" column, to the left of that is "Remaining", and then left of that is the "Next Due" column. This shows the current due date on the task and will update once compliance is added if there is a recurring requirement. We have someone available 24 hours a day, 7 days a week to help you find anything you may be looking for. Please don't hesitate to reach out to us with any questions!

FLIGHTDOCS REVIEW

Jun 03, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: EASY TO QUICKLY LEARN AND USE THE PROGRAM.

ABSOLUTELY THE BEST CUSTOMER SUPPORT. CUSTOMER SUPPORT WILL ANSWER QUICKLY (NEVER ON HOLD) AND WILL WORK TO RESOLVE EVERY ISSUE QUICKLY.

Cons: 1. NO WAY TO PULL REPORTS. LOTS OF DATA CONTAINED WITHIN THE SYSTEM HOWEVER YOU HAVE TO PULL RAW DATA AND CREATE YOUR OWN REPORTS. THE INFORMATION IS VALUABLE FOR CASS REPORTS AND I CAN SHARE IF YOU LIKE. FAA COMMENTED ON HOW MUCH THEY LIKE THE REPORTS I AM BUILDING FROM THE DATA. JUST WISH IT WAS EASIER.

2. ONE MAJOR CRUTCH I SEE WITH THE CURRENT SET-UP IS REGARDING REQUIRED INSPECTION ITEMS (RII) ITEMS. FOR PART 135 OPERATIONS SUCH AS OURS WE NEED TO BE ABLE TO EASILY SET THESE AS RII ITEMS (OTHER THAN FLAGS AND DISPOSITION. ALONG WITH A ERROR PROOFING TO REQUIRE DUAL SIGNATURES. I CAN SHARE MY THOUGHTS ON THIS FURTHER IF YOU LIKE; JUST CONTACT ME.

PLEASE KEEP IN MIND THAT YOU HAVE A WONDERFUL PRODUCT AND JUST LIKE ANYTHING ITS ABOUT CONTINOUS IMPROVMENT. ALSO KEEP IN MIND I LOOK AT THINGS FROM A SIX SIGMA/LEAN PERSPECTIVE SO I AM ALWAYS ANALYZING AND LOOKING AT HOW BEST FOR A PROCESS TO WORK.

Overall: MY OVERALL EXPERIENCE WITH FLIGHTDOCS HAS BEEN GREAT DUE TO THE EXCELLANT CUSTOMER SUPPORT. THE SYSTEM HAS MADE IT POSSIBLE FOR OUR OPERATION TO GO FULLY ELECTRONIC WHICH HAS HELPED US SAVE HUGE AMOUNTS OF TIME.

Flightdocs keeps us in Flight!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to navigate through the entire site. Color coding of maintenance blocks help to identify immediate attention. Inventory is a snap to track all of my parts in the warehouse or out being repaired. As an administrator I'm able to make changes in the program without having to always call for customer support. This saves me time and hassle. If I need help, Flightdocs customer service always picks up by the second ring and helps me when I'm on the line to correct an issue. Flightdocs is improving their product by listening to the industry. I've often made suggestions to add or change the software for our operation in hopes that it will also help other operators.

Cons: I wish that there was a section of the program where I could load all of my operating manuals and have them accessed through the App or at a desktop. We currently use another product for this which works great but I have to pay two software companies.

Overall: Fantastic experience overall! There's no need to go anywhere else.

Excellent Platform

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly. We are able to use one program to handle all of our maintenance functions, logistics/inventory functions, and soon-to-be operations functions. Customer service is true to its name. I have never gotten anything but a human being on the other end when I call. The staff is very polite, friendly, and knowledgeable about their product.

Cons: When unscheduled maintenance that has been signed is put onto a logbook entry, the system drops the Return to Service statement. This forces you to edit the entry, losing the signature. Every unscheduled maintenance (Non-Routine) entry that goes onto a logbook will require you to ask the technician and inspector to sign their work off twice. It is VERY frustrating. This has been an ongoing issue for over a year now that Flightdocs has not been able to solve. I sincerely hope they can find a solution to this problem very soon.

Overall: Overall, I am very pleased with the Flightdocs platform. Most impressive is the staff. They are more than helpful whenever you have questions or concerns, and they are extremely quick with response times.

Terrific Product

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very fluid and easy to navigate. The layout and design is very appealing and focuses my attention to key areas in maintaining our fleet.

Cons: - The colored boxes are terrific. However, I do need to remind myself at times to check the actual due list when forecasting maintenance.

- I've also recently realized how it could be beneficial to have more capabilities with the iPhone app. Specifically, being able to view logbook entries.

Overall: Flightdocs has been an excellent transition. It was easy for myself to learn the software and navigate the apps and site. The maintenance tracking, editing and customizing has made us more efficient and allowed us to be better prepared going forward.

With that said, what has pleased us the most is the customer service. I know when I call I will be speaking with someone within two rings, at any hour of the day and that individual will be able to answer my questions or help with an issue.

LOVE working with FlightDocs. Easy and user friendly!

May 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.

Cons: I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.

Vendor Response

by Flightdocs on June 26, 2019

Hi Andrew,
We're glad to see you're happy with our customer service and thank you for the 5-star review!
You're currently able to print a blank task card, as well as perform both single and fleet-wide aircraft research. From your Maintenance Items Page, all you have to do is click the 'Generate Report' button and click 'Print Blank Work Cards'. Please don't hesitate to call us at 1-800-747-4560 or email at customerservice@flightdocs.com. We would be happy to walk you through that process.
Thanks!

Great alternative to CAMP

Jun 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has the same functionality as CAMP with a lot less cost.

Cons: Convincing maintenance folks who know nothing other than CAMP to use it.

Overall: The cost savings along is a reason to switch to FlightDocs. We have evaluated all of the other maintenance providers out there, some of the very inexpensive ones are nothing more than a glorified spreadsheet. On the other end of the spectrum you have CAMP, which has grown to be a very poor customer service-based glutton of money. Flight Docs fits in the middle very nicely. They have the services and features that you require and expect, at a far better price than CAMP. They integrate with most 3rd party management and operations software, has their own stand alone iPad app, and provides great customer service.

Outstanding product and customer service

Jun 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is simple, user friendly, and efficient. I this industry, time and organization is crucial to running a safe flight department. The customer service from this company is better than any company in the industry. When you call, a live support agent answers the phone and is likely capable of solving your problem right in the moment. It's very rare that a second call or additional person is needed to solve a problem.

Cons: very little to dislike about the software but there are always improvements that can be made. Such as integration for flight scheduling that would be competitive with BART Scheduling software.

Stellar Support and Service!

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: "User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.

Cons: There are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.

Overall: My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.

Flight Docs Review

Nov 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Home page/ Dashboard is nice. Customer Service has always been great

Cons: Not enough links. To research work done you must click a few times to find last work scanned. Tolerance time doesnt show instantly up front on task. When planning for a large inspection where you have to juggle time it can be a pain. I need instant knowledge of this. CMP was great with this. BIG issue is when putting in times for component changes. FD doesnt calculate time since new, repair, and overhaul. CMP did this and it eliminated mistakes

Overall: Its nice, but not too intuitive I hate to keep saying this but CMP had good layout

Tracking Maintenance with a Higher Level of Confidence

Jun 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flightdocs has a clean interface and instills a high level of confidence in our technicians and QA right from the first login. In our business, a mistake can result in severe consequences and we need to know that we are using the best tools.

Cons: Locating scanned attachments is a bit cumbersome at first, but once acclimated to the process, not an issue.

Overall: With previous maintenance tracking software, items were regularly missing after being scanned and several regulatory issues resulted. Missing items were compounded by the multi-layered, overdone systems we previously used. QA reviews of maintenance accomplished should not have to include a course on how to use the system each time. With Flightdocs, our QA techs can easily develop a flow and get the job done.

Corporate Flight Department

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With multiple aircraft, like operations/statuses can be viewed together on the same screen.

Cons: A few non typical information points have to be navigated and there are not direct shortcuts

Overall: We are a 24/7/365 flight department. No matter what time of day someone always answers the phone. Huge difference from utilization of past MX tracking services. Better on the budget and definitely a pleasure to talk to for issues or questions. When you have a problem or even a suggestion to improve something for your fleet; they listen and react. Positively react!

Top of the Industry Service!

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flightdocs is extremely intuitive and easy to use. Compared to what we previously used in our industry, this is a breeze to navigate, modify, and keep track of maintenance items. For example, changing a component takes a couple minutes (compared to other software we used) and includes the ability to do a logbook entry at the same time. The time-savings has been well worth the switch.

Cons: The only thing I could add would be an instant messaging chat bar that could be utilized for quick questions. Otherwise, emailing works too and they get back to you within a couple hours.

Overall: Flightdocs seems to do it all for our aviation needs. Since we switched to Flightdocs, we haven't looked back. We are grateful for their customer service that has never let us down. Thank you, Flightdocs!

Very Pleased

Jun 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the fact that the system is so malleable. I find extremely beneficial that I can customized the program to meet my expectations.

Cons: The startup templates need improving. There are a handful of items that don't reference the correct ATA codes.

Overall: Being able to put together a complete inspection, prior to arriving at the Service Center, is a great advantage to staying on top of the down-time. It allows me to visualize the inspection, as it unfolds.

Great tracking program with great support, makes my job easier

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Software can do most anything that we would require. When we recognize items it can't accomplish we let Flightdocs know and functionality is usually included in future updates.

Cons: Enterprise has more functionality that previous version of Flightdocs, but it does require interaction than the previous version. Would be nice if some of the functionality was simplified like the original version of Flightdocs.

I have been working on aircraft since 1979.

May 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to use the software. Having an electronic signature for all the documents. Having link to the maintenance manual.

Cons: Not having all the links for the inspections you have some but not all the inspections have links. Some times I've run into a problem with how you name some of the components. It is a little different from what I have used before.

Overall: It saves a lot of time and make a nice loge book.

Top notch software for my Part 135 needs

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use, and the customer support is the best in the industry. I have used all of the major tracking software and Flightdocs is by far the best out there.

Cons: I wish it was easier to sort my tracking by ATA code instead of having a key word. Other than that I have no complaints.

Overall: It makes keeping all of my aircraft compliant so easy. The customer support is second to none as well.

Great Support

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This system is very easy to Navigate. The pull down menues are very useful.

Cons: I cannot think is any Negatives. Most of the problems I have had have been self induced.

Overall: Flightdocs makes tracking our maintenance very easy. If you have a problem, Tech Support is just a phone call away. The staff are very positive and willing to help, no matter how small the problem. I find in most cases it is operator error.

Helping a small growing flight operation

Jul 12, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can access data from any location. I can update aircraft tracking from any location or IPAD.

Cons: the work orders do not show the interval of the item unless it is in the heading for the item.

Overall: We have had great customer support at all hours! They are always friendly and knowledgeable. They are receptive to ideas of improvements we think may make it more functional.

It has been a very good product. There are features downstream that would help others.

May 11, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It is pretty simple to operate. You can have multiple screens to operate in at the same time. Having 24 Hr. access from anywhere and tech support 24/7 make this a great product.

Cons: 1) Not seeing the current part total time on the report. 2) The Flights tab is not really usable in helicopter operations, especially EMS, it takes too may steps to get to the point of creating a flight. 3) Templates that are not fully interactive with each aircraft.

Excellent layout and very user friendly.

May 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The inventory system is included in the price of the software.

Support is a phone call away and is in the USA compared to other systems that have support in Canada.

Cons: I wish schedule side of the software was developed further so we can have a one stop shop for our flight department.

Flightdocs Survey

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for fleet at a glance, maintenance tracking, and record keeping.

Cons: The phone app does not automatically load the date when adding new times and when component or time limited items should give more than the standard 10 day 10 hour warning before the item is due. That way you have time to purchase parts or make vendor arrangements.

Overall: I love Flightdocs and would recommend it to anyone who wants a reliable easy to use maintenance tracking software.

Professional, reliable, visual, intuitive, Mobil, I love it.

May 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

Cons: Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

Capterra loader

The Flightdocs experience has been a great success story for our company!

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's no training required to operate the program. The program is intuitive and easy to use. Pulling data to run reports in an Excel file is a snap.

Cons: No options to have simple report templates available such as completed work last month, last quarter or last year. Another would be a report on just discrepancies.

Overall: Time savings. Ease of use. Great support. The program is always up and running. We've never had the program give us any trouble.

Customer Service is Exceptional

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.

Cons: Sometimes I get a no records found and that can be frustrating.

Overall: The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you

best bang for your buck!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flightdoc has the most up to date technology and it caters to my companies needs.

Cons: navigation through the sight takes getting use to but once you do it comes natural.

Overall: Love that i get a live person within two rings and they solve my issue every time while i'm on the phone.

FlightFocs

May 23, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is way more user friendly than anything else that I have ever used. It gets the job done and compared to other software like Avtrak, it is way more affordable.

Cons: The back button drives me crazy. Fligjtdocs is currently working on this but the back button can be very confusing at times and make you think that you are erasing your work.

Overall: Really good. I'm happy with it.

all mtx departments need this software

Nov 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many great features included such as work order and elog entries and digital signature.

Cons: A little weak on engine requirements tracking

Overall: Flight Docs has a very cohesive team that is dedicated to customer service and product efficiency.

Flighdocs Software

Jun 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer service. Product support is outstanding.

Cons: I have no complaints with the system. If I need help, they are on top of the game.

Flightdocs Review

Jun 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use. Easy to navigate. The Maintenance Information Center is a great dashboard of all the planes and when the next task is due.

Cons: The format of the final logbook entry is very cluttered looking and the print is very small.

Overall: Flightdocs customer service is fantastic. I can call them anytime and speak with a person who can handle whatever request I have.

Great aviation maintenance tracking product

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customer service. I love the way you can search for items across a fleet

Cons: Nothing really. There seems to be a few more clicks to get some things accomplished.

Flightdocs

May 31, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and data entry is very easy.

Cons: No credit back on account for unused and paid for service

Overall: Very good and customer service is very good

Great Software for Corporate Flight Department

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use and presentation. Very easy to navigate and search for what you need.

Cons: I haven't used the inventory management enough to get used to it, but it seems like it has a good layout for functionality.

Flightdocs review

Dec 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use. The software has an easy access portal for both desktop and mobile application.

Cons: As a repair station, the hours and rate blocks have to be filled out manually every work order.

Capterra loader

Flightdocs Review

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to manage and track inventory. love the function of flagging you if your inventory will expire within 30 days.

Cons: Wish you could make internal notes on PO's, RO's SO's that don't reflect on the actual hardcopy.

Overall: I have enjoyed using Flightdocs so far! Customer service is great to work with! I can call anytime and they always assist with my questions/ concerns that I have.

Functional program

Jun 24, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The ease of printing cards, looking up parts or inspections,

Cons: Analysts don't update fast enough, sometimes takes a few emails,

Overall: We use Flightdocs on a regular basis, pretty much for everything, from looking up due items, to parts, to dates, it's very helpful and a great tool to keep up with maintenance,

CPM

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use.

The format and site layout are very easy to find items quickly.

Cons: Not many cons after I got familiar with the software and site map.

We have Bombardier products and we still need to report our trend data to CAMP Sys.

Overall: All 3 of our aircraft on one platform make updating easy and saves time.

My experience in using a MXT system is 4 yrs working for CAMP Sys, 1 1/2 yrs working w/FD

May 08, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: There is not much I like most about this software. The software is simple set-up and user friendly. I like the ability to export information on .xls spreadsheet.

Cons: It is difficult to quickly do an update, i.e. revision. It seems if there was a template of a basic aircraft build, the aircraft would be consistent. The software is perfect for a part 91 operator, not a 135 operator. The reporting is not robust enough.

Overall: It assists with what the software was built to do, keep track of maintenance and what is coming due, however, with Flightdocs analysis or releases, the audit of the system is a daily.

Great Service

May 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use. And simple to update. Great software.

Cons: Need to make multiple entries for multiple items.

Overall: Very Positive!

A Maintenance Tool Cleverly Disguised as a Tracking Program

Dec 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The logbook entries are excellent and easily the best feature in the program. That and the customer support.

Cons: Search functions are not as intuitive as I would like. Information is there but rather than pre-canned searches it requires the operator to dig for the info.

Overall: Good program. Far different than CMP so for old farts like me there is a bit of a learning curve. Good support early on, then customer is left to fend for themselves. So it seems. Could just be that like move mechanics we hate to ask for help.

Easy to use

Jun 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is super easy to learn and use this product. Their customer service is top notch, and response times are very qu8ick.

Cons: The reporting is lacking a bit - too much data that can only be utilized if you create your own reports. I think this is a major area for improvement.

New To FlightDocs

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very user friendly. The drop downs make it easy to find what I am looking for.

Cons: My knowledge. I am new to the software so I am still learning.

Overall: As of now, overall I am more pleased with Flightdocs than I was with the previous program we were using.

First Impressions

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very in your face. I love the home screen clearly posting my information

Cons: So far haven't found an issue. We are a small flight department, hopefully we can use more if what the software has to offer

Overall: First impressions are critical. Had a question and not only did I get to speak to a real person when I called. We were able to cover other questions I didn't even know I had at the time. Very happy with the ease of the system and professionalism of the support team.

Feeling cheated

Aug 24, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.

Cons: Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.

Overall: None

An excellent "friendly to the user" approach

Oct 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: User friendly

Customer service

Cons: Price