--- title: "ICE Click-to-Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ICE Click-to-Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/142506/ICE-Chat/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # ICE Click-to-Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ICE Click-to-Chat ## What is ICE Click-to-Chat? Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement ## What is ICE Click-to-Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Flat Rate, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ICE Click-to-Chat?[Manage this product listing](https://www.g2.com/products/ice-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ICE Click-to-Chat 4.8 (16) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $45 Flat Rate, One Time Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.3 (912) Value For Money 4.9 (10) Value For Money 4.2 (831) Customer Service 4.9 (13) Customer Service 4.3 (851) ## ICE Click-to-Chat alternatives [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) Highest Rated [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,729)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (178)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,008)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about ICE Click-to-Chat Overview ### Which roles and teams benefit most from ICE Click-to-Chat? ICE Click-to-Chat benefits customer service representatives, chat agents, and quality specialists who manage customer conversations, respond to inquiries, and monitor service interactions. Account managers and business development teams use it to support prospects and client communication, while operations, IT, and executive leaders oversee chat performance, workflows, and service delivery. Answer based on 15 reviews Overview ### What company size and specific industries is ICE Click-to-Chat built for? ICE Click-to-Chat is designed for contact and call centers, e-commerce businesses, and organizations that support online customers, especially websites with a steady flow of visitors. It fits companies that need chat-based customer service and is best suited to businesses with active online support demands. Features and Usability ### What are the key features of ICE Click-to-Chat? ICE Click-to-Chat offers live chat and communication management, plus monitoring and quality assurance tools. Its feature set also includes autoresponders, canned responses, proactive chat, transfers and routing, website visitor tracking, reporting and analytics, transcripts and chat history, file sharing, screen sharing, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ICE Click-to-Chat starts at $45 one time for the Premium plan, with a 30-day free trial available. The Ultimate plan costs $65 one time and also includes a 30-day free trial. Enterprise pricing is not listed and requires a quote. A free version is available. Getting Started and Support ### What training and onboarding options does ICE Click-to-Chat offer? ICE Click-to-Chat offers in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions provide guided remote setup, and documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does ICE Click-to-Chat offer? ICE Click-to-Chat provides 24/7 Live Rep and Chat support. Without reviewer feedback on support experiences, no reliable claims can be made about response speed, agent helpfulness, or common frustrations. The available channels indicate direct access to live assistance whenever users need it. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the Live Chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ICE Click-to-Chat includes other capabilities that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). Together, these features help businesses respond to customers in the moment, stay connected while away from a desk, and keep a record of past conversations, allowing teams to manage customer interactions more efficiently. Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Customizable Branding 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes ICE Click-to-Chat 14 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 4.9 (10) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/142506/ICE-Chat/pricing/) Premium $45.00 Flat Rate,One Time It includes: - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - Marketing - Online/Offline Status - Proactive Invitation Gallery - Reports and Traffic Monitoring Abilities - Safety Ultimate $65.00 Flat Rate,One Time It includes: - Advanced Reporting and Traffic Monitoring Abilities - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - Marketing - Online/Offline Status - Proactive Invitation Gallery - Reports - Safety - Tracking Abilities Enterprise Contact Vendor for Pricing It includes: - Advanced Reporting - Authenticated Space - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - FLO - Marketing - Online/Offline Status - Open API Integration and Traffic Monitoring Abilities - Proactive Invitation Gallery - Reports - Safety - SANDRA - Tracking Abilities Value for money 4.9 (10) 4.9 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (13) 4.9 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 16 reviews Filter by rating 5(13) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EM Elza M. Customer Service Specialist Consumer Services ### "Easy and simple chat platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2024 I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself. Pros It leads me direct to the point, I login and use it, simply that way. Cons I don't see any negative points on this platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Lindsey H. Customer Service Representative Insurance ### "New ICE Chat Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2019 A great experience so far. I think it's a good idea to have this option so customers have a variety of ways they can contact us. Pros Provides another way of communicating with customers and getting their problems solved. Cons Having to log out completely and close the browser window to prevent being accidentally logged back in while away from computer. Also the "reminder" ring tones when already in a chat are annoying. No agent who cares about their job is going to ignore the customer. It doesn't need to keep ringing every minute or so when we're already typing a response. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Brian S. Quality Specialist Financial Services ### "excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2019 Pros user friendly software and no issues in the program Cons no problem with this software perfect program for chat Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MN Marie N. CSR 1 Telecommunications ### "ICE Chat Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 12, 2019 So far I haven't had any issues. Pros Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far. Cons I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CF Courtney F. Chat agent Internet ### "Ice Reveiw" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 8, 2018 Pros I like this software a lot! not only because it is easy to access, but is easy to get to online. There are many amazing things about it!! Like how there is an internal chat and a chat history! Cons Not many things I don't like just some things i think we could fix, such as the beeping Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Howard S. COO Consumer Goods ### "Ice is nice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2018 The staff has been great. Professional. Attentive. Sensitive to the clients needs Pros The versatility of dashboard. Reporting capabilities are terrific Cons Little tricky in creating a few reports but minor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP Business Development ### "Overall great experience with a great product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2018 Better understanding of our customer base Pros The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction. Cons That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Carolyn B. Direct Marketing Specialist ### "Great platform that has helped with our continued growth!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 18, 2018 Pros 1\. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc. Cons I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shabbir K. Assistant Director; Strategy & Corporate Development Hospital & Health Care ### "Great product at a great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 17, 2018 Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis. Pros Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need Cons There are some features like dynamic dispositions that is still not available but it is not a deal breaker Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nick K. IT Director Telecommunications ### "Great product. Excellent support staff." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2018 Pros The product was easily deployable onto our custom built CRM. The support team is very attentive and knowledgeable on the product. Cons I do not have anything that I do not like about the software. Everything functions as designed. I wouldn't change anything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142506/ICE-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.