# ICE Click-to-Chat Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ICE Click-to-Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/142506/ICE-Chat

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# 

 ICE Click-to-Chat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

ICE Click-to-Chat

## What is ICE Click-to-Chat?

Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement

## What is ICE Click-to-Chat used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 16 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$45

Flat Rate, One Time

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ICE Click-to-Chat

4.8 (16)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$45

Flat Rate, One Time

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (16)

Ease Of Use

4.6 (16,292)

Value For Money

4.9 (10)

Value For Money

4.5 (11,361)

Customer Service

4.9 (13)

Customer Service

4.4 (10,582)

## ICE Click-to-Chat alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/142506/ICE-Chat/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Canned Responses

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Shortcuts for inputting frequently used messages

Customizable Branding

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Mobile Access

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Reporting/Analytics

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Third-Party Integrations

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Transcripts/Chat History

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

ICE Click-to-Chat 14 features

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Add customized logos and colors to align with company branding

Public or private sharing of digital files such as documents, audio/video, images, and more

Geographic location of visitors determines behavior of the software

Access software remotely via mobile devices

Form to collect visitor contact information when live chat isn't available

Copy on the page or chat window encouraging the user to engage with the chat option

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Get Advice

We can help you find the software with the features you need.

Features

4.8 (16)

4.8

Based on 16 reviews

## Pricing

Value for money

4.9 (10)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/142506/ICE-Chat/pricing/)

Premium

$45.00

Flat Rate,One Time

It includes:

-   Chat Customer Convenience
-   Chat Operator Convenience
-   Customizable Chat Buttons
-   Marketing
-   Online/Offline Status
-   Proactive Invitation Gallery
-   Reports and Traffic Monitoring Abilities
-   Safety

Ultimate

$65.00

Flat Rate,One Time

It includes:

-   Advanced Reporting and Traffic Monitoring Abilities
-   Chat Customer Convenience
-   Chat Operator Convenience
-   Customizable Chat Buttons
-   Marketing
-   Online/Offline Status
-   Proactive Invitation Gallery
-   Reports
-   Safety
-   Tracking Abilities

Value for money

4.9 (10)

4.9

Based on 10 reviews

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## Support, customer service and training options

Customer Service

4.9 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (13)

4.9

Based on 13 reviews

## User reviews

Overall rating

4.8

Based on 16 reviews

Filter by rating

5(13)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EM

Elza M.

Customer Service Specialist

Consumer Services

### "Easy and simple chat platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2024

I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself.

Pros

It leads me direct to the point, I login and use it, simply that way.

Cons

I don't see any negative points on this platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LH

Lindsey H.

Customer Service Representative

Insurance

### "New ICE Chat Agent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 16, 2019

A great experience so far. I think it's a good idea to have this option so customers have a variety of ways they can contact us.

Pros

Provides another way of communicating with customers and getting their problems solved.

Cons

Having to log out completely and close the browser window to prevent being accidentally logged back in while away from computer. Also the "reminder" ring tones when already in a chat are annoying. No agent who cares about their job is going to ignore the customer. It doesn't need to keep ringing every minute or so when we're already typing a response.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BS

Brian S.

Quality Specialist

Financial Services

### "excellent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 13, 2019

Pros

user friendly software and no issues in the program

Cons

no problem with this software perfect program for chat

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MN

Marie N.

CSR 1

Telecommunications

### "ICE Chat Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 12, 2019

So far I haven't had any issues.

Pros

Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.

Cons

I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CF

Courtney F.

Chat agent

Internet

### "Ice Reveiw"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 8, 2018

Pros

I like this software a lot! not only because it is easy to access, but is easy to get to online. There are many amazing things about it!! Like how there is an internal chat and a chat history!

Cons

Not many things I don't like just some things i think we could fix, such as the beeping

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HS

Howard S.

COO

Consumer Goods

### "Ice is nice "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2018

The staff has been great. Professional. Attentive. Sensitive to the clients needs

Pros

The versatility of dashboard. Reporting capabilities are terrific

Cons

Little tricky in creating a few reports but minor

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

VP Business Development

### "Overall great experience with a great product."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2018

Better understanding of our customer base

Pros

The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.

Cons

That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Carolyn B.

Direct Marketing Specialist

### "Great platform that has helped with our continued growth!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 18, 2018

Pros

1\. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.

Cons

I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Shabbir K.

Assistant Director; Strategy & Corporate Development

Hospital & Health Care

### "Great product at a great price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 17, 2018

Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.

Pros

Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need

Cons

There are some features like dynamic dispositions that is still not available but it is not a deal breaker

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NK

Nick K.

IT Director

Telecommunications

### "Great product. Excellent support staff."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2018

Pros

The product was easily deployable onto our custom built CRM. The support team is very attentive and knowledgeable on the product.

Cons

I do not have anything that I do not like about the software. Everything functions as designed. I wouldn't change anything.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/142506/ICE-Chat/reviews/)

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