# Page 2 | eSchedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eSchedule the right Fire Department solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142521/eSchedule/reviews --- eSchedule 4.8 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eSchedule ## Showing most helpful reviews Showing 26-50 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lana F. Administrative Assistant Public Safety Used the software for: 2+ years ### "Makes time tracking and payroll much more efficient" August 22, 2025 5.0 My overall experience with eSchedule has been very positive. The system is user-friendly and makes payroll and time tracking much more efficient. I especially appreciate the reports feature, which helps keep accurate records. It’s been a reliable tool that simplifies day-to-day administrative tasks and keeps everything organized. Pros It makes managing shifts and payroll much smoother. One of my favorite features is the ability to clock in and out directly in the system—it saves time and keeps everything accurate. Overall, it’s a reliable tool that makes scheduling simple and efficient. Cons The only drawback I’ve noticed with eSchedule is that it can feel a little overwhelming at first because of all the features. Once you get used to the layout, though, it becomes much easier to navigate. Some of the reports don't make sense for our use and there are some reports I wish could be created but I haven't been able to. But \[sensitive content hidden\] continues to bother the programmers with my requests (in a good way!). Review Source SB Sara B. Paramedic Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Gold star company!" September 23, 2025 5.0 In a world of automated answering, and never getting to speak with a human, eSchedule is a breath of fresh air. They answer the phone, or will respond back to a message within a day. Over the time with our organization, they have seamlessly achieved a multitude of our asks. Eschedule continues to earn our support, and strives to be the best they can be. Huge shout out to \[sensitive content hidden\], who have always had our best interest in mind. They keep us in the loop with suggestions and ask appropriate questions to solve the concerns at hand. Pros This team goes over the top in customer service! Always willing to find a way to make the program work for your organization. We've been using them for 7 years, and they continue to get back to us within a day if we need to reevaluate our schedule. Cons Can't say a bad word about this company. We all wish everything would cost less, so I would say a discount or kickback program for longevity of companies. Review Source JB Jake B. Firefighter Public Safety Used the software for: 2+ years ### "New Brunswick Fire Department eschedule review " September 8, 2025 5.0 Great. No issues. Since starting with eschedule we have grown the platform together. That’s very important I believe Pros Customer service is top notch! \[sensitive content hidden\] are always available and extremely helpful! I also love how they help to make the platform work around our department. They have modified and added so many features after speaking with us to make everything exactly what we need. Cons Wish the scheduling app was slightly easier to use. Drag and drop for the schedule. Firefighters like easy! Especially the ones doing the scheduled. Wish the forms could be in sub categories. We have made so many (and they are great) the drop down just gets overwhelming. Love the fact it not only handles scheduling but also messaging and forms. One stop shop! Alternatives considered [First Due](https://www.capterra.com/p/179338/First-Due/) Reason for choosing eSchedule Presentation and options available m. Met our current needs. Review Source CB Cory B. Emergency Physician Hospital & Health Care Used the software for: 2+ years ### "eSchedule provides great value and flexibility" August 25, 2025 5.0 Overall eSchedule has been excellent, providing great value, service, flexibility to meet the unique needs of our group. Pros eSchedule provides excellent value and a wide range of services for the cost paid. The support staff is also very responsive to quickly address any issues that may arise. Cons The appearance of the schedule on the website is somewhat cluttered and difficult to read, with all of the shifts at different facilities in one long list. Switched from [Aladtec](https://www.capterra.com/p/248403/Aladtec/) The support staff became incredibly difficult to work with after the company was bought by another entity. Review Source BS Beth S. Deputy Director, Community Affairs and Police Services Public Safety Used the software for: 1-2 years ### "ESCHEDULE SUCCESS" August 27, 2025 5.0 The platform will keep you organized and the Customer Service for this platform is phenomenal. Working with eschedule customer service, we customized our schedule to house several different schedules and employees. All of our Training and community events are put on a shared calendar for all to be aware of when they sign into eschedule. The platform is a wonderful tool for today's busy business world. Pros Eschedule is so easy to use and is a one stop shop for managing a variety of schedules at one time, different departments and management. The platform keeps track of each employee's PTO time as its being used and the employee can see how much PTO time they have on any given day. One platform that all employees can see whos working and when. Cons There is nothing I would change about the platform. The Eschedule platform has been very easy to use and has saved so much time with payroll and keeping track of PTO time. Review Source JM Jennifer M. HR Director Public Safety Used the software for: 6-12 months ### "eSchedule is GREAT!!!!" September 12, 2025 5.0 I have been very pleased with eSchedule and their staff. The implementation took some time, but it has definitely paid off. We had some hiccups at first, as with any new system, but with assistance from eSchedule, we have worked out all of the issues. I would absolutely recommend eSchedule to other organizations. Pros The system is so user friendly. We have so many different schedules and eSchedule is capable of calculating all of the schedules. We were spending about two days calculating manual time sheets. Now, we can process payroll in about 30 minutes after all timesheets are approved. Cons I can't think of anything that I don't like about eSchedule. When I needed something changed to fit our agency better, the programmers were able to accommodate the request. Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)[TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Reason for choosing eSchedule eSchedule could provide what we were looking for. Also, one of the other companies support staff was not located in the US. I wanted a company that if I needed assistance, I could contact them and have the same representative at all times. Review Source MW Matthew W. Deputy Chief Hospital & Health Care Used the software for: 2+ years ### "EMT Scheduling" August 25, 2025 5.0 Great! I really enjoy using their product. The staff finds it very user friendly, and I could not agree more. Pros eSchedule has been very helpful with any changes we need. They're quick, responsive and very open to feedback. Cons The only headache at the moment is the way the time card categories are set up, but that is more of an intrinsic thing than their issue. Switched from [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) It was a cheaper alternative for the same pricing Review Source MM Michael M. Lieutenant Government Administration Used the software for: Less than 6 months ### "eSchedule is the best!" August 21, 2025 5.0 I am very happy with the initial setup process, with the reps creating all of the employee's accounts and smooth sailing from there! Pros The features, pricing, ease of use, and very responsive customer service who were always more than happy to assist! Cons That we hadn't made the move to eSchedule sooner! There is no perfect solution, but eSchedule comes as close as you can get! Alternatives considered [Tyler Time & Attendance](https://www.capterra.com/p/193120/ExecuTime/)[PowerDMS](https://www.capterra.com/p/121513/PowerDMS/) Reason for choosing eSchedule Features and pricing. eSchedule was by far the least expensive, but included the most features. Review Source KW Kelly W. Manager Hospital & Health Care Used the software for: Less than 6 months ### "eSchedule Review" September 8, 2025 4.0 Pros Easy to adjust shifts, add shift comments, and see all bid requests on one screen. Event calendar is great. Cons Signs out too quickly. Would be nice to be able to move from one schedule to another without going to a different link. Messaging feature has several kinks. Review Source MF Mark F. Director Hospital & Health Care Used the software for: 2+ years ### "EMS eSchedule a tool that's well worth the Investment. " February 21, 2023 5.0 In all our partnership with EMS eSchedule is solid from design, implementation to support, the team is ready, willing, and able to meet or exceed our needs. Pros We utilize EMS eSchedule as our main human resource database, as you can see it has various functions from Schedules, Time Management, Training, Assigning Equipment, Tracking PTO, Sick Time, Event/Training Attendance, Certification Management/Maintenance. Cons CON's aren't deal breakers perhaps more of a versions used, for instance: we've been with EMS eSchedule for quite some time, recently we deployed the EMS eSchedule Platform for another agency, in doing so we've notice new features that aren't currently available in the later version. Perhaps the ability to track wages (Can currently by adding a user defined field), and incorporating a change log that track the hourly wage, when was last updated could be added to the future plan. Review Source Joseph V. Assistant Chief Hospital & Health Care Used the software for: 2+ years ### "eSchedule simplifies scheduling and provides a great user experience!" July 8, 2020 5.0 eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy. Pros eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them. Cons Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization. Alternatives considered [ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/)[WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) Reason for choosing eSchedule We chose eSchedule because they provided a more comprehensive package for the price, great administration reporting, and phenomenal user experience. This has allowed us to become more efficient as an organization and allow us to schedule our people with more accuracy and precision than we ever have. Review Source JP Jeff P. Supervisor Hospital & Health Care Used the software for: 2+ years ### "Satisfied User since 2015" February 23, 2023 5.0 Since the implementation of eSchedule in 2015, we have realized all the benefits of having such an application available to us. We can't say enough good things about eSchedule's Customer Service and their prompt response, attention and resolution of our needs. Pros In mid to late 2014, our organization began looking for an EMS scheduling software which could perform multiple functions to replace the antiquated methods we were using at that time. We wanted to have online scheduling, timesheet /payroll functionality, an employee records data base and ease of mass communication with staff via text, email and messaging. We found all of this with eSchedule. Within eSchedule, we have been able to have the aforementioned functionality and additionally we have added functions such as daily check lists, incident reporting, education calendars and tracking, vehicle maintenance and tracking, and libraries of important documents that staff can access remotely. Cons For the most part, there has not been much that we have wanted to implement or develop with our personalized program that the eSchedule staff has not come through for us. Any issues which we have experienced, were quicky resolved and any requests have been promptly addressed. With the addition of the mobile application, we will be even more pleased with this software. Reason for choosing eSchedule In late 2014, we were able to have online presentations with several EMS scheduling companies. Review Source TF Tara F. Lieutenant Law Enforcement Used the software for: 1-2 years ### "eSchedule Does Not Disappoint!" April 7, 2022 5.0 Not only has the eSchedule software made managing my department so much easier, but I cannot say enough good things about the customer service of the company!! Everyone I have dealt with has been friendly, knowledgeable and extremely helpful! They made the implementation process smooth and were always super responsive to any of my requests for assistance or just to answer my questions. Pros Prior to incorporating this software at my police department, I was using excel spreadsheets to schedule my employees shifts and training, and keeping track of PTO with paper and pen. It was such a time consuming and antiquated process. eSchedule has brought us into the 21st century and has made my job so much easier. My employees love how easy it is to use for submitting time off requests or requesting tour swaps, and how their time cards automatically update their PTO balances in real time. We are now in the process of incorporating the gross payroll report module which is going to make my Chief's job much easier now too. Another excellent feature is how eSchedule is so customizable to suit our specific needs. Cons I cant really think of any Cons! Of course there is always the learning curve in the beginning when implementing any kind of change, but it was not too bad at all. At this time, there is not a mobile app to download, but I believe one is in the works. However, my employees can still utilize eSchedule on their phones via a web browser. Once the app is introduced, it will be much better. Reason for choosing eSchedule eSchedule had all the features we were looking for in addition to being customizable at very competitive prices. Review Source RC Riabilitazione C. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Valuable Electronic Scheduling Solution " April 22, 2024 5.0 Pros eSchedule makes sure all employees are well organized and their times scheduled for better performance. Cons eSchedule has made an incredible contribution to matters time allocation and scheduling. Review Source VR Verified Reviewer Training/Operations Officer Hospital & Health Care Used the software for: 2+ years ### "Great Software" April 7, 2022 4.0 My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment. Pros The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users. Cons We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues Alternatives considered [ZOLL emsCharts](https://www.capterra.com/p/210424/ZOLL-emsCharts/) Reason for choosing eSchedule The interaction with the eSchedule staff and the ease of use Review Source SK Savvas K. CFO Medical Practice Used the software for: 2+ years ### "eschedule best review" February 6, 2023 5.0 They always make themselves available and go beyond the call of duty. They always make us feel that we are the most important customer. Pros payroll rpt export of timefile to our payroll software is easy to track and compile. With growth/mergers, the eschedule programming team has been an amazing asset in the transition process to import new employees, create new shifts, create new depts, and all other needed functions in a timely manner. They always make themselves available and go beyond the call of duty. They always make us feel that we are the most important customer. Cons i have not experienced any cons or heard from staff of any significant issues. Review Source CD Cody D. Chief Used the software for: 2+ years ### "emsEschedule is a robust platform that allows us to easily manage the daily aspects of our agency." June 8, 2017 5.0 Pros 1\. Availability and tracking of availability submission. 2. Log File by User/Date-Time is excellent 3. Uploading PDF of certifications is something we're just starting to use but is excellent. 4. Time clock exceptions are very easy to navigate 5. Emailing membership has gotten extremely user-friendly. 6. Mobile enhancements have made on the go management much easier. An App would be great though. Cons 1\. When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent. Conversely, if you mark them absent, it won't let you fully remove them from the shift. 2. There are no user generated reports. Example- How often are crews clocking out late? Need something more robust than just going back to the old records, exporting, and massaging the data in excel. 3. Not being able to generate quarterly/yearly etc reports. 4. It would be nice to have a way to view the documents housed in the document library without having to download every one. 5. When someone transitions from Volunteer Staff to Paid staff, all of their hours convert with them. It's difficult if not impossible at the end of the year to look back and see which hours are which. 6. It would be nice if we could put in data validations, or prompts if certain actions are taken by administrators. Review Source Response from eSchedule June 16, 2017 Cody - Thanks for the review! As you know, we're always adding new features. We will take all of your input/ideas and incorporate them into future upgrades. Thank you. KF Karin F. Chief Executive Officer Medical Practice Used the software for: 1-2 years ### "Multi-functional time keeping solution" January 25, 2023 5.0 We looked a long time for a solution and are very pleased with the eSchedule software, team, and flexibility to conform to our operations. Pros We needed a timekeeping solution that could work for 24/7 and M-F 8-5 operations. eSchedule provided the customization that meets our needs and is willing to explore possible solutions when we have a unique situation. It's messaging component also helps keep managers in touch with all their employees. Cons You must understand your current timekeeping and payroll processing configuration to optimize eSchedule and work with existing systems. The eSchedule team is great at working with you! Review Source DB Debbie B. Payroll Administration Hospital & Health Care Used the software for: 2+ years ### "eSchedule Review 01/31/2023" January 31, 2023 5.0 I have used eSchedule for a little over 3 years and I have learnt so much about this system. I am continuing to learn more every day. The eSchedule support team are awesome. They have helped me tremendously in implementing parts of the system that our company had never used before. Pros This software allows for employees to make comments on their time clock every time they clock in which allows for our company to track additional information needed for other reporting purposes.Recent updates on the payroll side of this software allows for more detail to be put into the system and allows me to run a full payroll from the system. Cons The reporting features are not always easy to use. I would like to see the availability of more detailed reports for employee payroll reports. Reason for choosing eSchedule This system was in place when I started working here. Review Source KD Kim D. Human Resource Manager Hospital & Health Care Used the software for: 2+ years ### "Great Product, Great Service" January 25, 2023 5.0 The customer support team is very attentive and works with us as new situations arise. Pros The simplicity of the system makes it easy for the users. Cons I am very happy with the product and service that I have received. Anytime I have had a concern about pulling data from a new prospective, the eSchedule team is very responsive and solution focused! Review Source KB Katlyn B. Human Resources Hospital & Health Care Used the software for: 1-2 years ### "I HIGHLY recommend eSchedule for EMS services, a great product for everyone in the company!" September 2, 2019 5.0 We have had an excellent experience with eSchedule. We went through several products prior to eSchedule that just didn't do everything we were needing it to. Since eSchedule is tailored to fit the unique dynamic of EMS it is so so much better. I highly recommend any EMS service to use eSchedule. Pros Since switching to eSchedule it has saved so much time with, scheduling, time keeping, and keeping up with employees certifications. Also, the employees love that they have their own employee portal to view from anywhere. It has also saved alot of time when we have our state inspections because we are able to like digital copies of the employee certifications to eSchedule so everything is digitally kept in one place. I could probably write a 3 page paper about how much this product has saved us time and money! Cons My only complaint is I really wish they had an APP for this product. I'm keeping my fingers crossed that this is something they will eventually come out with. Reason for choosing eSchedule eSchedule was made for EMS and the price is very competitive compared to other products. Review Source RA Roman A. Treasurer/Supervisor Public Safety Used the software for: 6-12 months ### "An easy decision" April 6, 2017 4.0 Prior to using EMSeSchedule, our department used hand written schedules for each position, on each apparatus, at each station. As you can imagine, this was a nightmare with just the number of papers needed. We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times. We also used paper time sheets that were filled out by our employees, so accountability for the times written down, wasn't always the best. EMSeSchedule gave our department an affordable, easy to use solution to both of our problems. Initially, our EMS Chief was apprehensive about switching to an electronic system because he and computers don't get along very well. However, now he can easily prepare our monthly schedule and has no issues clocking in and out or reviewing how many hours our employees have. The support staff have been extremely helpful, often times responding and fulfilling requests the same day, even a few times, the same hour that I've emailed them. I would recommend EMSeSchedule to any department looking to upgrade their time clock and scheduling because it is easy to use and easy to understand. Pros Ease of use, quick response of support staff. Cons Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable.. Review Source Response from eSchedule April 6, 2017 Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you. DK Donald K. Director Used the software for: 6-12 months ### "Great customer service, very responsive to customer needs." March 14, 2018 5.0 Pros The modular aspect! The time clock is a very valuable feature. My staff loves the cloud based system. I have never had product support on any program that has been as responsive as this company's staff has been, they have replied to me within the hour 99% of the time I have called with a question. I also love the weekly open shift reminder to all staff members. Cons I wish it would have a shift reminder component to remind staff of upcoming shifts. When people logged on for the first time there is a another product with a very similar log on that routed people to an obscure site, this caught about 25% of our staff asking what did I just get everyone into? Maybe allow individuals to set their view up as they like midnight to midnight or 6a to 6a because I can't make everyone happy. Review Source Response from eSchedule March 20, 2018 Donald, thanks for taking the time to write this review. Greatly appreciated. As we discussed, it sounds like some of your members were using an incorrect URL which brought them to a different website. Once they used the correct URL, all was well! For the shift reminder suggestion, we recommend using the iCal calendar sync feature. If there is anything else we can do for you at anytime, please let us know. TF Todd F. Paramedic Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Awesome Product" July 12, 2019 5.0 All of you have been awesome and we are so thankful for this. A BIG THANK YOU to the customer representative as she has been the best asset we have in this venture and she makes it very easy to work with. The product is great and easy to use. Customer service is awesome and hope you continue to grow and expand. Pros The first thing is that it keeps all of our department documents and vehicle information in one place. It so nice to be able to go to one location and see everything you need. At one point we had several different programs to do what this one product does. Cons We need to have an App. I have saved the sign on screen to all toughbooks but we still would like a app . The only other change I would make would be to give some flexibility to admins to change some of the things that we have to call you all for. It would free up time and resources for you all and less headaches. Not enough storage space for all the PDF docs. Review Source GT Greg T. Lieutenant Public Safety Used the software for: 2+ years ### "Overall Good product" September 7, 2019 4.0 Overall it matches our needs I would like to see it progress and communicate with some of our industries other systems that we use on a daily basis. Pros Ease and user friendly, the system works well and is easy to maintain and overall use. Cons Biggest problem I have is not being able to manipulate the the system to match our needs without having to call the support center and have them adjust it. Giving the administrator the ability to customize and change more of the software would be amazing. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.