# Page 3 | eSchedule Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eSchedule the right Fire Department solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142521/eSchedule/reviews --- eSchedule 4.8 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of eSchedule ## Showing most helpful reviews Showing 51-75 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Daniel D. Chief Hospital & Health Care Used the software for: 1-2 years ### "Helped with our transition." August 30, 2019 5.0 Keeping staffing issues at a minimum and the ease of doing payroll keeps my STRESS level down. I cannot say enough positive things about this scheduling software. Pros This software helped us with the transition from volunteer status to paid full time status. It is extremely user friendly and helps with not only the scheduling but payroll. I cannot say enough of how this has saved us time and money in our new operation. Cons There are none in my opinion! It is a easy to use. Review Source Response from eSchedule September 3, 2019 Dan: Thanks for the 5-star review! We are thrilled that you're so happy with our software and that it's making such a positive difference for you. JM JEFF M. Manager of Business Solutions Government Administration Used the software for: 6-12 months ### "The combination of a great product and EXCELLENT customer service." October 22, 2019 5.0 We couldn't be happier. The rep has gone above and beyond for us in every aspect of configuring the software so it meets our business needs. We give this product and team a 10/10. Below are primarily what we're using it for: - Paramedic Scheduling - Automating a complex payroll process Pros \- Customer service is the best I've ever encountered - The product is very versatile and can be customized to fit specific business rules - The end-user experience is very smooth - Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of Cons As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software. Review Source MM Mitchell M. EMS Chief Public Safety Used the software for: Less than 6 months ### "Great Product " January 25, 2023 5.0 Our payroll and scheduling problem was solved with one solution, eSchedule. Pros All features are easy to use. What's really great about this product is the customer service that comes with it. Cons Truthfully there isn't anything that I dislike about this product. Reason for choosing eSchedule Cost and ease of use made it an easy decision to select eSchedule. When to Work was cheaper but pales in comparison to the amount of customization that eSchedule offers. Review Source BM Brad M. I.T. Administrator Medical Practice Used the software for: 6-12 months ### "Great solution to combine many functions" February 6, 2021 5.0 Pros eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier! Cons The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road. Review Source MS Molly S. EMT / Training Officer Medical Practice Used the software for: 6-12 months ### "eSchedule Software" April 10, 2020 5.0 Whenever I've had a question or needed guidance, it was extremely fast. I submit an email with my request and I'm answered in a matter of minutes! There is a three hour time difference between us and they still are quick to answer, even at odd hours. They truly know the pulse and scheduling of EMS! Pros Integrating into our agency was very simple. The staff at eSchedule are very knowledgeable about their product and explain things thoroughly. Cons The least thing I like about eSchedule is not having an app for my phone. Review Source Response from eSchedule April 16, 2020 Thanks, Molly! We have plans to create an 'app' in the near future. In the meantime, eSchedule is mobile friendly and can be accessed from any mobile device. FS Floyd S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great product" September 6, 2019 5.0 It has saved our whole agency. We have totally benefitted from this Pros Ease of scheduling and payroll. Users info is great also. Cons Nothing it is a good product. I am not sure what else you are looking for Review Source JS Joseph S. Director of Operations Public Safety Used the software for: Less than 6 months ### "Best value and service we’ve seen!" July 5, 2019 5.0 Absolutely great team to work with. Very cost efficient, tremendous setup staff, and customer service has been terrific. Pros Easy to use for all access levels, payroll side is a breeze for administrators. Cons No real dislikes, would like to be able to send out find coverage alerts from the calendar, but we make it work just fine. Alternatives considered [Aladtec](https://www.capterra.com/p/248403/Aladtec/)[ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Reason for choosing eSchedule Ease of use and value Switched from [Aladtec](https://www.capterra.com/p/248403/Aladtec/)[ESO Scheduling](https://www.capterra.com/p/193121/ePro-Scheduler-Plus/) Same features and more for half the cost. Review Source Response from eSchedule July 9, 2019 Thanks for taking time to give us this great feedback. We're so pleased that you're enjoying your experience with us! RP Randi P. Vice President Hospital & Health Care Used the software for: 6-12 months ### "Amazing Software & Time Saver" April 8, 2017 5.0 This software has made my job 1000 times easier. My employees can bid on days, ask for days off, and leave messages all in one application. I am no longer sending out countless texts or emails asking for coverage from each person. I also enjoy the time clock feature and payroll reports. What use to take hours to complete is a simple click of the mouse. My auto tech is also loving the fact that errors or defects with the ambulances are mailed straight to him to address instead of getting lost somewhere down the chain. Overall, there are not enough great things I can say about this software and the AMAZING customer service rep and his team have provided us! Keep up the amazing work guys, you have a client for life here in Arkansas!!! Pros I honestly love the ease of use. Cons I have not ran across a con i couldn't have fixed for my needs. Review Source CD Connie D. Human Resources Mental Health Care Used the software for: 2+ years ### "MedPre" September 6, 2019 5.0 Very good Pros This software is so user friendly. Fast feed back Cons We are unable to use the shift change simply because our schedules change so much Reason for choosing eSchedule owner choose it Review Source DC Dustin C. Supervisor Public Safety Used the software for: 1-2 years ### "Great Software" September 11, 2019 5.0 Customer service is top notch. Most problems or updates needed are performed within a couple of hours. Pros The ease of use for all users. Even if you are not super computer savvy, you are still able to use this software. Cons There are a few more options I would like to be able to customize. Review Source TL Tanis L. Communications Supervisor Public Safety Used the software for: Less than 6 months ### "Review" April 6, 2022 5.0 Absolutely amazing! Support is fantastic and has helped every step of the way and then some. You have a great team! Pros Appearance and easy of finding your shift Cons It is not as customizable as we had thought, but we are learning to work with everything this system offers Reason for choosing eSchedule It had better support and seemed to fit our needs a little better. Review Source LL Leslie L. Rescue Asst. Chief Used the software for: ### "We have been using eSchedule for almost 10 years and have been quite pleased with the product." April 13, 2015 4.0 We are excited to see a new and fresh updated look at some point this year. Sometimes there are still time out errors when trying to update the schedule. The program at times seems slow but there are number of variables that may contribute to this, that are out of your control. My point of contact has always been Dave and sometimes replies take more than a week. Perhaps when we have a technical issue, I should be routing those questions elsewhere. I have recommended the product to a number of other services. We are still using emergencyreporting.com for our vehicle maintenance and equipment inventory tracking as their product meets our needs better. If eschedule's maintenance modules had more options as ER does, we would love to use one product. Review Source Response from eSchedule April 27, 2015 Thank you, Leslie, for the helpful feedback. We're equally excited about the new look of the software that is coming soon! Please know that we take each of the concerns you mention here very seriously. We're working hard to keep up with our tremendous growth which brings some growing pains as you might imagine. One of these areas is with our support team. We've added staff to meet the support needs of our customers as well as a support line and email. Please never hesitate to contact us at 585.419.6288 x2 or support@emseschedule.com which will route your issue to multiple team members at once. Thank you. FW Fred W. EMS Chief Public Safety Used the software for: 6-12 months ### "Great transition and product" June 24, 2020 5.0 We have found eSchedule and their team to be easy to work with and willing to listen to our needs. Pros The ease of transitioning from our previous scheduling software to eSchedule. Cons We lost a few features from the other scheduling software. Review Source Response from eSchedule July 8, 2020 We appreciate your business. Thank you for the great review! CB Chuck B. COO Hospital & Health Care Used the software for: 6-12 months ### "Great product great service" March 27, 2017 5.0 We are a small private ambulance service in south west Florida. We have tried several programs. eschedule is by far the better product, There is a very small learning curve for administration as well at the end user which makes for a smooth implementation. I would highly recommend trying eschedule and compare it to the more expensive programs out there that do less. Pros user friendly Cons a mobile app wpuld be nice Review Source Response from eSchedule March 27, 2017 We are so glad to hear that Concierge Medical Transport is happy with eSchedule. We appreciate the feedback, Chuck. If there's anything we can do to assist, please don't hesitate to reach out. AR Annette R. Asst. Office Manager Used the software for: 6-12 months ### "We heard about e-schedule from another ambulance co and it has very helpful in our ambulance service" April 3, 2018 4.0 The benefits are the time clock and schedule features Pros What I like the most about e-schedule is the Time Clock and Schedule - I use both features on a daily basis. Cons What I like the least is that sometime when our employees submit their availability is doesn't also show up on my schedule, but its on his. Review Source LB Larry B. Director Government Administration Used the software for: 6-12 months ### "Gallia County EMS. Gallipolis OH" August 6, 2016 5.0 I'm It makes schedule easy to do. Payroll easy. We can notify our people easy electronic clocking No more time clocks Pros Open shifts filled very fast Cons I have no cons Review Source Response from eSchedule August 9, 2016 Larry - Thank you very much for taking the time provide us your feedback. It's much appreciated. So glad we're helping you save time and that eSchedule is working well for you! BL BJ L. Training - QaQi Used the software for: ### "It was a pleasure dealing with you!" December 19, 2015 5.0 We have been using your system for 6 months now and it is appreciated by both the administration and all our volunteers. The administration has everyones records and certifications at their fingertips. The e-mail and member list portions are used regularly.The volunteers have continuous access to their training records and are able to see what they have done and what still needs to be accomplished. They get automatic e-mails to remind them of their upcoming expirations. We have EMT's, EMT-CC's, and Paramedics. Recertification must be done at the State level and at the regional level. Each one has different requirements and the program you created for us monitors each individuals requirements for each type of recertification. You came through with everything you promised. We plan on adding more of your modules in the coming months. It was a pleasure dealing with you. B.J.Leidner EMT-CC, C.I.C. Hatzoloh EMS - Rockland County Training - QaQi Review Source Response from eSchedule December 20, 2015 Thank you, B.J.! MD Michael D. Operations Manager Used the software for: Less than 6 months ### "eSchedule has made our scheduling a lot easier, all wile saving money in overtime costs." January 19, 2018 5.0 A cost-savings in overtime. Pros eSchedule has saved our service money, regarding overtime costs. Previously, we would utilize an excel spreadsheet to schedule providers on a first-come, first-serve basis and subsequent providers would be reluctant to 'bump-off' others, costing the company overtime. Cons Sometimes, eSchedule has minor hiccups and difficulty processing requests. It usually does not last long, however. Review Source Response from eSchedule January 21, 2018 Thank you, Mike! We appreciate your business. JN Jerry N. EMS Director Used the software for: ### "Has completely changed the way we schedule!" April 9, 2015 4.0 The scheduling software is wonderful and it has drastically improved our ability to cover open shifts. A lot of employee information is also right at your fingertips. EMS eSchedule has also increased our ability to effectively communicate with staff and send out immediate notifications in several different formats. Customer service follow up is slow at times; several reminders have to be given in order to get an issue resolved. Review Source Response from eSchedule April 9, 2015 Jerry - Everyone at eSchedule appreciates you as a customer. Thanks again! With regard to your comment on customer support, we are taking great strides to improve the response time by adding team members to handle the increased work. Thank you! DW Denise W. Used the software for: ### "Great company that values volunteers" October 26, 2016 5.0 We are a small community in rural New Mexico with a Volunteer Fire/EMS that spent days trying to put together a reliable schedule. Now our volunteers (that are spread out by 75 miles) can get online, submit availability, see the schedule, upcoming meetings, log training, and work events with the click of a mouse. This has been a lifesaver, not only for our station but for our community, as we know we have proper coverage at all times. EMSEschedule gets it and they graciously extended us a discount because of our volunteer status. Much appreciated. Review Source Response from eSchedule October 26, 2016 Thank you, Denise! We're ecstatic to have helped make such an impact in your community. AC Alex C. Ambulance Captain Used the software for: ### "The ability to split shifts an infinite number of ways is very helpful for a volunteer organization " April 9, 2015 4.0 The scheduling function works very well and is easy to use. Some of the other functions are not as easy to use such as the training module. The one big thing that I wish there was the capability of was to be able to create my own custom forms and modify them when I need to. The other function associated with the forms is the ability to have the form be locked from editing by basic users once it is submitted. Review Source Response from eSchedule April 9, 2015 Alex, Thank you for taking the time to write a review of eSchedule. We appreciate it! Your ideas have been added to the list of future enhancements. SM Steve M. Assistant Director Used the software for: ### "Well develped product that makes time management easier." April 9, 2015 4.0 CCEMS is very pleased with eSchedule. We utilize all components. Some of the scheduling features we do not need but that is what makes it so easy. Customize the schedule to fit your company. I would like to see some on the schedule features customizable by the end user and not the software developers. Overall very happy with the product and would recommend to others. Review Source Response from eSchedule April 9, 2015 Steve - Thanks so much for your review. Your feedback is greatly appreciated. We will pass along your suggestion to the development team. :) KN Kevin N. Used the software for: ### "Great Product! " October 26, 2016 4.0 Easy to use; customer service is always excellent; a definite value for the money. We have utilized the product for scheduling, time clock, and document management. It is simple to utilize and implement and a benefit for staff and management alike. Review Source Response from eSchedule October 28, 2016 Kevin - thanks for taking the time to write this review. We appreciate it. MR Mike R. Chief of EMS Operations Used the software for: ### "Great product" January 23, 2016 5.0 Customer service is great! Every time I have a crazy idea to customize the product to meet our needs they make it happen. I would recommend eSchedule hands down for fire and rescue scheduling. Review Source Response from eSchedule January 23, 2016 Thanks, Mike!! This is great to hear. We're glad you're enjoying the product. If you need anything at all, give us a shout. TB Timothy B. Administrative Assistant Used the software for: ### "SMCAS" April 12, 2012 4.0 Good program Pros Calender, Special Events, Cons Timekeeping (alot of this is from our own system), Review Source Talk to a Capterra advisor for free and get results within 15 minutes.