# Click4Assistance Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Click4Assistance Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/142534/Click4Assistance --- # Click4Assistance Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Click4Assistance ## What is Click4Assistance? Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites. Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice. ## What is Click4Assistance used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £10.38 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Click4Assistance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.click4assistance.co.uk&name=Click4Assistance) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Click4Assistance 3.7 (6) VS. [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price £10.38 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (6) Ease Of Use 4.6 (16,293) Value For Money 3.8 (6) Value For Money 4.5 (11,362) Customer Service 4.0 (6) Customer Service 4.4 (10,583) ## Click4Assistance alternatives [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/142534/Click4Assistance/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Geotargeting Geographic location of visitors determines behavior of the software Offline Form Form to collect visitor contact information when live chat isn't available Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Click4Assistance 12 features Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 3.5 (6) 3.5 Based on 6 reviews ## Pricing Value for money 3.8 (6) Free Trial Free Version Basic £10.38 Flat Rate,Per Month Value for money 3.8 (6) 3.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6) 4.0 Based on 6 reviews ## User reviews Overall rating 3.7 Based on 6 reviews Filter by rating 5(1) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent SL Stacey L. Live Chat Executive Outsourcing/Offshoring ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2019 Excellent support team, always on hand to assist with any queries Pros Easy to use and set up, and customising with couours. Cons Font sometimes appears a different size. Reasons for choosing Click4Assistance NA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vicki C. Underwriting Services Team Manager Insurance ### "Review from Covea Insurance Administrator" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 1, 2019 Overall very good experience. It is of great benefit to provide our customers with a number of contact options. Pros It is easy to use and the Support team are always on hand to assist if required. Cons I would prefer if the software could link in with our phone systems. Reporting - would be good to produce one report with more info opposed to a lot of smaller reports that is currently available Reasons for choosing Click4Assistance UK based Previous relationship & experience Good customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jack A. Director Mining & Metals ### "Click4Assistance Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2019 Easy to use and good value for money Pros Ease of use Ability to add links to other parts of the website easily Cons If it isn't used for a short period of time it logs the user off Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Communications Officer Real Estate ### "We're trialling live chat on our website" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 9, 2019 We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. We have had some IT issues, though the Click4Assistance customer service is good. Pros The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good. Cons Although it is very customisable, edits need to be done in html or css which can be tricky for small teams without much experience in that area. The reporting data is good, but in lots of different places. We have had some IT issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lynne H. Head of Marketing Financial Services ### "Great Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 8, 2019 Click4Assistance offer great customer service and can't do enough to ensure you have everything you need. Nothing is too much trouble Pros A great way to reach our customers and help solve issues Cons The reporting and MI isn't easy to use and hard to navigate through the control panel Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM John M. Office Manager Information Technology and Services ### "Support Team of 2 people and 2 account managers - Small Company - very poor product" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 2, 2019 We had a company doing some evaluating of several live chat solutions and the findings as we wanted to make sure they could fulfill our needs. Pros Free Trial Doesn't ask for Card Payment Cons No mobile app - other providers have it as standard User Interface severally lacking any professional appearance Disguised benefits like ghost text - preview visitor typing - available free throe other providers File transfer again free with every other provider they charge extra Hidden page impressions costs which no other provider charges for No translation service Your then asked if you would like branding, which is chargeable! Despite there USP that everything is easy to customise. GDPR spill about must have datacentres in UK/EU not even relevant as Amazon's datacentres are fully complaint and not UK located. Promoting AICHAT bots which they don't even have any information or substance and merely using IBM Watson CHATBOT which is practically free . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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