Click4Assistance

Click4Assistance


3.5 / 5
5 reviews

Who Uses This Software?

We primarily work with UK businesses & organisations including central and local government, call centres, financial services, charities and retail. We also have a growing international customer base.


Average Ratings

5 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.38/month/user
  • Pricing Details
    licence cost per each user logged in
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Click4Assistance
  • www.click4assistance.co.uk
  • Founded 2004
  • United Kingdom

About Click4Assistance

Established in the UK at the inception of the Live Chat concept, Click4Assistance was one of the first, ground-breaking providers to introduce Live Chat for Websites. Experiences by Click4Assistance provides a fully customisable instant messaging solution that provides the flexibility to tailor your visitors' Experience on your website. Full UK unrivalled support and advice.


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Click4Assistance Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Click4Assistance Reviews Recently Reviewed!


We're trialling live chat on our website

Apr 09, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The canned responses, ability to see what people type before they've sent it and ability to push people towards a webpage are really helpful for getting quick and good answers to our residents. Our operators like using the live chat dashboard, and the customisation is good.

Cons: Although it is very customisable, edits need to be done in html or css which can be tricky for small teams without much experience in that area. The reporting data is good, but in lots of different places.

We have had some IT issues.

Overall: We introduced live chat on our website to make it easier for our customers to ask us questions, and we're pleased with how it's going - we were able to fully customise the buttons and chat surveys and have used the data to help us make the website more engaging, and to provide a better service. We have had some IT issues, though the Click4Assistance customer service is good.

Review from Covea Insurance Administrator

Jul 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and the Support team are always on hand to assist if required.

Cons: I would prefer if the software could link in with our phone systems.

Reporting - would be good to produce one report with more info opposed to a lot of smaller reports that is currently available

Overall: Overall very good experience. It is of great benefit to provide our customers with a number of contact options.

Support Team of 2 people and 2 account managers - Small Company - very poor product

Feb 02, 2019
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Free Trial Doesn't ask for Card Payment

Cons: No mobile app - other providers have it as standard

User Interface severally lacking any professional appearance

Disguised benefits like ghost text - preview visitor typing - available free throe other providers

File transfer again free with every other provider they charge extra

Hidden page impressions costs which no other provider charges for

No translation service

Your then asked if you would like branding, which is chargeable! Despite there USP that everything is easy to customise.

GDPR spill about must have datacentres in UK/EU not even relevant as Amazon's datacentres are fully complaint and not UK located.

Promoting AICHAT bots which they don't even have any information or substance and merely using IBM Watson CHATBOT which is practically free .

Overall: We had a company doing some evaluating of several live chat solutions and the findings as we wanted to make sure they could fulfill our needs.

Great Service

Mar 08, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: A great way to reach our customers and help solve issues

Cons: The reporting and MI isn't easy to use and hard to navigate through the control panel

Overall: Click4Assistance offer great customer service and can't do enough to ensure you have everything you need. Nothing is too much trouble

Click4Assistance Review

Apr 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Ability to add links to other parts of the website easily

Cons: If it isn't used for a short period of time it logs the user off

Overall: Easy to use and good value for money