Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work, which means buyers can be front-line managers, senior execs or IT.


Average Ratings

761 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About Smartsheet

Smartsheet, an online work execution platform, enables online collaboration that is redefining how teams work. Its familiar and easy to use interface, coupled with file sharing, gantt charts, and work automation features have helped Smartsheet quickly grow into a favorite business app for productivity. **#1 Productivity App of 2013 - Tech Impact Awards **Best Business App of 2014 - Evernote Platform Awards


Smartsheet Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control

Smartsheet Reviews Recently Reviewed!


Fantastic Product

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.

Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.

In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.

We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.

Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.

Cons: There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.

Overall: Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).

Smartsheet has become an indispensable part of how we run our business.

Greatest Mastersheet of them all!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Smartsheet is portable tool - downloadable Smartsheet App. I can access it anywhere and any device I like, most especially when I'm in a call and I need to access my Smartsheet I just use my phone. The best way to put your records either old records or new is to use the Smartsheet, it will keeps tracks and give you relevant results that make your business successful. I can say Smartsheet is my partner in life he give me what I want like to plan, capture, track, automate, and report on work at scale, it's very helpful for our team to analyse and realize things that needs for improvement in terms of work.

Pros: Smartsheet helps me do my work more easier and faster. I really appreciate how Smartsheet helps and understand what company needs. Best Application Ever! It's very easy to configure and display what you want to search even if the data storage is so large, it can still be on the right track that you looking for. For my project that have a lot of campaigns, I can easily group all my tasks on what ever priority level, and the corresponding deadline for the task. It's one of the basics that is bigger plus to every business man out there. Moreover, each row may display emails stored within it, files attached to it, with a discussion board connected to the task. I'm always excited and thankful every time it resolves any updates, notifies interested staff, and tracks of document versions, sending alerts for approaching deadlines.

Cons: People out there might say other App is better but I assure you Smartsheet is the best. You just need to gain your skills by the help of Smartsheet, your business will be successful in the future.

Smartsheet has the perfect balance between usability and feature set

Sep 22, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Not as complicated and cumbersome as MS Project, which tries too hard to apply complicated logic to your project plans. Smartsheet simply gives you the ability to create plans of any level of complexity. Conditional formatting allows easy review of start/finish dates and who is assigned what. Collaboration is easy and effective as you can share with different levels of permission, and export only those elements you want others to see and work with. Having the product in the cloud makes access simple and reliable. Only once in 3 years have I not been able to access my project plan immediately, and even then it was up within 5 minutes. Easy to learn and train others on, so you can bring collaborators in quickly. Easy to edit as it uses all the intuitive elements of cut/paste and drag/drop. Vendor has been helpful when needed, but mostly in the background which is what I want. I just need functioning software and a place to go for help, not endless tips and promotions.

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. There should be a simple way to create a backup offline for audit or versioning purposes. There needs to be an auto-save feature. I've had new collaborators lose their work because they forgot to manually save. For a product that operates with the ease of Google Docs in the cloud, the expectation is that there is an auto save feature. The 10-minute reminder message is not sufficient.

Recommendations to other buyers: Do the 30 day trial. Import your existing project plans or build a new one. I don't do complex resource allocation and capacity planning, so you may want to explore that functionality if you use the full feature set of MS Project, but for 99% of project management this tool gets you up and running and managing your projects effectively. These types of products are supposed to make your life easier, not introduce a whole new system to learn on top of your project, and Smartsheet seems to get this.

A functional hybrid of project management software and excel

Jan 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is fantastic if you are a project manager or anyone that tracks things collaboratively. I use it daily to keep track of projects. It is like google sheets but has much more functionality with a unique blend of project management flavors. It is easy and intuitive once you get the hang of it, and doubly so if you are accustomed to using google sheets. Even if your teammates don't have licenses, you can invite them to look at and collaborate with your project, add comments, attachments, and even alerts. As an applicant tracker, I use it to keep track of new hires. We attach their new hire paperwork to the smartsheet (instead of emailing sensitive documents) and other HR members can go in and look and progress, check off when they do their part (benefits orientation, enter into payroll etc) so i can keep track of where the employee is in the process.

Cons: There is a bit of a learning curve. When you first use it, you think that there isn't much difference to google sheets, but once you go through the training, see examples and use it for awhile, it is hard to go back to google sheets because it just doesn't have the functionality you need. Some of the formula functionality of say, excel is missing, but they are making improvements to the platform all the time.

Smartsheet is an amazing tool to keep projects moving along!

Sep 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet is my all time favorite marketing software! Not only can you include and integrate project management, sales and other departmental functions but for marketing alone Smartsheet allows you to easily manage campaigns, events, content calendars, website and allows for initiative tracking (i.e. - results). Within each of these functions, you can assign users who are in charge of projects, enhance the internal communications by parties seeing where one is in the process and collaborate amongst many different departments. It truly allows for multiple business functions to be able to come together in one place for a strong marketing, sales and project management platform.

Cons: Smartsheet can operate very slowly when there is a large amount of data in a certain sheet. It decreases the strong user experience and also can make the process more cumbersome at times. The sheets can also be deleted with one click of a button and never be recovered again so you have to be mindful of your actions on the sheet and know all users who are using the platforms have been properly onboarded.

Overall: Smartsheet allowed me to personally increase the project management aspect of my role. It also allowed me to quickly and efficiently manage and update campaigns, content calendars and other key pieces of our marketing organization to keep projects moving forward.

A Smart Way To Manage Your Projects

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Comments: While many businesses continue to move in the direction of a clean and more streamlined user interface, Smartsheet continues to expand the capabilities of its products through its grid interface of a spreadsheet-like appearance. Despite popular belief, this format is still very effective and highly used in places where metrics are essential and number crunching is calling all the shots. With enhanced filters and views, one will be surprised at how powerful Smartsheet really is. I would personally recommend trying this, even for a trial, and get the feel for what Smartsheet can actually do.

Pros: Smartsheet brings the familiarity of using a spreadsheet and transform the way you manage your projects through their grids. Smartsheet is a complete suite of tools that allows your business, big or small, to manage and deliver on your products efficiently. Its list of features is quite extensive: Dashboards provide full visibility of the project and its status. With key metrics represented for the entire project, you can visually see the progress your teams are making with each project. This allows for quick response and adjustments where needed without having to dive too deep into the details. You can display your projects in one of various ways, each with their own unique set of advantages: from a Gantt chart view, to a cards (Kanban) view, to a calendar view. Provide portals for team collaboration and generate forms to capture the information you seek. Add to that attachment capabilities, notifications, alerts and reminders, plus reporting and so much more... and you have a well rounded complete suite of applications that helps you manage your projects and your business more effectively.

Cons: Smartsheet has no inherent cons. And the only thing I may consider as such would be that of bringing a spreadsheet-like format of its grid into use when trends are deviating from this format slowly. Other than that, Smartsheet does offer what its name implies... "smart" use of its various components to effectively manage a business.

Easy and functional Project and Task management for Collaboration

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: A wonderful tool that easily replaces Microsoft Project for 90% of companies. Affordable and very collaborative.

Pros: The web based interface looks like excel, and response much better than even Google Docs. The main focus is project management - allowing you to create tasks, timelines, milestones and completion notifications. These are all shareable - invite a user to the sheet and they can enter or edit data - which might just be clicking the COMPLETE box, or it could be entering a large portion of data. Even with multiple users in the sheet at once, the system keeps sync with ease. It is the main tool we use for cross department and external partnerships. It has the main functionality that you want out of Microsoft Project, but is cloud based and anyone familiar with excel will be able to use it.

Cons: The sheets have similar functions to excel, but the means of editing those formulas are not good. Thus will not replaced excel, but it does replace Project for a fraction of the cost and a drop of the training required to use it. The alerts can be annoying at time, sending you multiple alerts if you don't set them up just right. The limitation on the number of rows will eventually force you to create duplicate archive sheets if you use them as a tracking/complaint type log.

Smartsheet is a PM's dream tool

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Where do I start? I used to rely on MS Project to manage my projects, but I hated it. MS Project is designed as a one-size-fits all program for all projects. The only problem is it is a poor design to solve that problem. MS Project is way too complex and difficult to use. It is feature rich, sure, but you need to read a manual to learn how to leverage all of the features. Smartsheet solves all those problems, for me anyway. It is simple to use. If you know how to use Excel, you can learn Smartsheet's and become fluent in navigating its interface and product in 1 week of regular use. I rely on Smartsheet everyday to help me manage complex projects, budgets, and timelines. I do not know what I would do without having access to the tool anymore. It is my #1 needed tool on the job period.

Cons: The only thing I dislike about the tool is that it is associated with hard work! That being said it solves many of my challenges, and is a fantastic product that enables me to manage complex projects with ease. There is nothing that I truly dislike about SS.

Makes my life SO much easier

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

Capterra loader

Making Your Work Easier and Accurate with Smartsheet

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Smartsheet is how it turns complex tasks, which requires adequate time and efforts into an easy role. I mean, with feeling some data (transactions), by just a clik of a button, all the things get done. Again, it is a cloud based platform, which means, with the use of the Internet, one can have its access. The process of implementation is easy and takes less time. It has numerous features, that makes its great.

Cons: My problem with is the issue of creating backups. This platform lacks automated backup feature, which can make work easier, and in the case of Internet disconnection, the work of the user remains. Again, the vendor should link this feature of backup with auto saving of files. The two aspect can guarantee the security of the users' information and data.

Overall: Smartsheet has solved most of the business challenges, where by just giving it the required inputs, all things get done. It is an advanced tool, that considers the current diversity of the businesses. I like the customer's support team, which are very responsive.

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).

The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!

It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.

And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.

I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Finding your work balance as now become easier

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I just like the software for all the good that it has done to help more things more fluidly around in the company. Yes, you can most likely find other software that can do the same but come on this is actually the easier of all and the price point also helps too.

Pros: What I like about Smartsheet is the fact that you are not bombarded with so many complex and complicated ways to get things done. This software takes that all away and thus lets you start actually getting your ideas down quickly without the need of wasting time learning something difficult. This allows you to collaborate with other users quickly and easily. If you have a large file and don't want to show off everything that you have you can quickly export those elements and with different types of level permission. Since this software is not entirely saved on your computer you can move around with ease since this is Cloud based.

Cons: I do like Smartsheet, but there can be improvements made to this to make if better and faster. Like creating a backup can be made easier and thus it is not. It can be daunting at times trying to get this backed up. This is Cloud based and it should already have an auto backup feature or at least and easier way. The same goes for saving too. Auto-save should be an easy fix, right? Well I hope that this will be taken care of.

Capterra loader

Best Tool for Project Planning and Management. Easy to Implement and Use.

Oct 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There before, managing projects was the most complex and tiresome thing. Some of us tried to use excel sheet, and still, it did not work for us. However, Smartsheet came to save us from all the struggles. This is the most easy, and functional software that I have ever seen. One, it is user friendly, two, with the Internet connection, you can access it anywhere, anytime. Three, it is easy to implement and execute.

Cons: The only complication I idnetified concerning Smartsheet is by creating backups. This entails so many steps and actions, which needs users skills and competencies. I suggest that the developer think about other simple means of creating a backup even when online.

Overall: Generally, Smartsheet performs its obligations to almost 98%. The rest two percent, this people are constantly working for it. It is an online latform, which makes the work of proect management easier and fun. I love Smartsheet. I could recommend all the project managers among the business planners consider it.

Use it daily. Good collaboration and general usability.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I do enjoy that I can share files out with anyone. I like that they can edit and I can see them immediately. The workspace is clean and it is far more powerful than I need it for. I'm sure I could get tricky with it and make it do flips and jumps, but I have heretofore not needed to make it do that.

Cons: I'll be honest in that this is nitpicking. The scroll-wheel on my mouse doesn't like the scroll down a smartsheet. It is by far and away the worst thing about this program I've found. It's so infuriating when I have a few hundred rows and I can't accurately scroll to a needed place. The side bar works well, but everything in the world allows a scroll now.

Please laugh at this and then do it... you'll understand what I'm saying.

Aside from that, this is less of a Con than maybe a pro but I feel like there's a bit of overkill under the hood here. I could easily be wrong in my limited scope so I hate to even list this as a Con, except that you're paying for it. I feel like if you use the full breadth, you win but it's just not super-needed or warranted if you're expecting a bunch of collaboration with people who don't want to be bothered.

Overall: Good stuff, if not better than I think it is. I like that I can give anything to anyone and control how much input they can have with it.

Does a few things very well indeed

Jan 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Smartsheet would not deny they are little more than a glorified spread sheet, but what they lack in sophistication they make up for in flexibility. There is a good reason so many office workers end up building ad-hoc tracking and analysis tools in Excel. It is simple enough and flexible enough you can throw something together quickly for a wide variety of needs. Smartsheet takes this to the next level allowing users to quickly build lists and data driven sheets, link them together in interesting ways, and then gives them simple tools to share and collaborate with others. The additional of a Gantt chart and Kanban board view of item lists allows teams to quickly develop a simple set of tools to manage projects and collaborate. For many small teams, this may be all they need.

Cons: While the TCO is compelling for smaller teams, larger teams will likely be underwhelmed with the fairly shallow set of features. Also, from a cost perspective larger teams will not find much of a price difference between this and more robust offering from other competitors.

Great cloud based replacement for Microsoft Project

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a blend of Project, Excel and Confluence.

Pros: So much easier to use than Project with much more useful functionality. The ability to assign tasks to people and have them add the detail of when and how it was completed is awesome - especially since it doesn't require any training as you can setup email check boxes. The ability to attach 10 files to each line is amazing - especially if the deliverable is a file. It's also very similar in appearance and use as excel - something almost everyone is comfortable with typing into. You can also interact with 3rd parties easily - giving them access to view, edit, respond, attach, etc. on projects. Multiple people are also able to interact in the sheet at the same time!

Cons: The web interface doesn't support all the good keyboard shortcuts as excel does, nor do you have access to all the wonderful and powerful formulas that excel does. Will only support so many items in a sheet - meaning if you have a long running log (like an interactive customer issue log) you have to create new sheets periodically.

Smartsheet is the ultimate data collection tool that is user friendly.

Jul 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that SmartSheet allows for multiple tabs to organize data. You can also choose who has access to certain tabs. I also find the feature of attaching documents, images and notes EXTREMELY useful in the work that I do. We compile lots of information/documents on person's files that we work with, and we can include all of the information in 1 place, and anyone can add notes and information to the person's file. This is extremely useful for documentation among many people who are interacting with a customer we have. It is also easy to access and use from the iPhone app, which allows me to be more efficient as I am often on-the-go with clients and do not have my computer out.

Cons: For the business that I do, I can't think of a better priced program or more user-friendly program. It serves all of our needs, and is very user-friendly and safe for storing confidential information...no cons that I can think of except sometimes when you change tabs, it will not save information you put into the tab you switched from.

I use SmartSheet for project management

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's great software, kind of like a cross between Excel and an online project management platform. If you've worked with spreadsheet software in the past, it will feel intuitive. It has a ton of features that are excellent for project management and team work. Some of my favorite features are update requests (you can send an update request to anyone in your organization and it will ask them to update you on their progress in the context of your sheet or a cell within your sheet), as well as scheduling helpers and functions like SUM, AVERAGE, etc. I use it for keeping track of my scientific data AND managing my projects. Really great tool!

Cons: This is both a pro and a con -- the software development team is very on top of stuff, and they seem to make a lot of changes and updates. Fundamentally this is a good thing, but it's sometimes annoying to have to figure out a new UI all the time. There also isn't support for as many functions as Excel. For example, there's no standard deviation function.

Smartsheet - The Smart Option

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This program can do anything... the set up is the most difficult part which is typical for any new program. Take the time to set it up correctly and enjoy the benefits later!

Pros: This program is so easy to use... it is basically a live excel sheet. I love it because multiple people can work on the page at a time. It tracks all of the changes and have I said that it is EASY TO USE! No training necessary. There is also a mobile app that could use some updating but is usable! The collaboration that you can do with this program is amazing for someone in my field, construction. It brings together the office and the field seamlessly and makes tracking progress on anything a breeze! I love smartsheet!

Cons: The only con I can think of is it is a bit of an expense when you have a ton of employees... but I think the Pros outweigh the cons on this one! You will not be disappointed with Smartsheet!

Capterra loader

I call this 'excel spreadsheet on steroids.' If you need to save a lot of files, this is a must have

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unlimited file storage in this cloud based system. You can basically create a spreadsheet that has limitless functionality. Upload files, photos, data, and keep a communication log. You can even use this program as a CRM if you want.

Cons: The app is a little tough to use for some of its features. when trying to open a row and see attachments, files, and sub-rows, it is often difficult to click on the right spot due to how small some of the icons are on the screen.

Overall: A cloud based storage program with a spreadsheet format. Ability to share with members of your team and collaborate is spectacular if that fits your need. You can set alerts to notify you when someone else on your team makes a change to a task, and you can quickly move large groups of data or files from one sheet to another by simply selecting them and clicking 'move rows to another sheet.' This will move the row AND all attachments in one quick step.

Affordable collaborative tool for small teams

Jun 16, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Our team adopted this almost 2 years ago and are still using it extensively. Not everyone in the organization likes the tools and some refuse to get on it, but those of us who use it have found it a valuable tool for collaboration within our team and also between several departments.

Pros: Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info. Data links to Excel make complicated spreadsheets/dashboards link to collaborative site easier.

Cons: Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report. There are no graph functions for dashboards yet. Editing sheets that are linked to other sheets sometimes causes errors in links or reports because of small changes in headers, or similar.

Capterra loader

Smart and powerful tool to share knowledge and easy ways of collaboration.

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The most important thing that I want to highlight about SmartSheet is that it let us design dashboards as well as reports in order to have a look on all sheets immediately. It is extremely easy to use and accessible anywhere anytime. It helps me do my work easily and quickly so in this sense saves our time. We can arrange and organize contents of our own choices. One of the greatest advantage is that we can work on SmartSheet even when we are outside from our company simply by having internet connection.

Cons: I like all the features of SmartSheets. There is nothing to complain about this fantastic app. One of the cons is that sometimes we have to face difficulty while loading this app but this problem occurs rarely. Except this issue this software is running perfectly with no hindrance at all. I am hoping for more advancement in SmartSheets in the near future.

Overall: Its an amazing app. I would say for a perfect project management, it is a blessing indeed. The productivity is considerably raised by using Smartsheets. It is too much easy to share single sheet that is really appreciable. Furthermore the presence of calander feature in SmartSheet make me aware about my weekly responsibilities. It is very helpful for our company and fulfill our needs.

Worth the time investment

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Works like a spreadsheet so users get it quickly.

Gantt, calendar , grid and cards all supported with the same data.

Resource management lets us plan well.

Works well with Gmail and google drive.

Cons: No repeating tasks...an odd thing to be missing.

No card view on mobile (yet).

It takes a bit of time to get things set up and not everything makes immediate sense.

Overall: We used this on and off for a while, planning with it but not tracking progress with it, it felt like we put effort in without adequate reward. Then we worked it out and it's now running everything, inventory management, task management, project planning. It's got all the flexibility of a spreadsheet without the downsides - no need for formulas if you don't want them, user management built in, resource management across sheets, attachments to rows, pictures in cells, dependencies and much more.

Capterra loader

Lots of tools and feature at your fingertips with a simple interface

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a spreadsheet guy, so this method of organizing work and projects in a spreadsheet type style is great for me. Plus, Smartsheet doesn't limit you to that view, providing a bunch of ways to work with and review the data making it pretty likely there's already a style that works with your method. So easy to rank items, move them around, and customize fields.

Cons: It can be expensive. I'm using it because one of our partners uses it and shares some sheets with me. I love it but haven't managed to convince my company to invest in it yet.

Overall: Overall, this is my favorite tool for managing projects, lists, tasks, etc. Hands down. So easy to set up and customize and share. Much more intuitive than other programs that require a bigger learning curve. I know that I'm barely scratching the surface regarding the built-in tools and functionality available. Plus, Smartsheet hold regular webinars on various topics which are very helpful, as is their access to various methods of support.

A nice and lighter alternative for MS Project

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In general, Smartsheet works great for me. However, I am not a full-time project manager but I am a CTO. But I do need project management functionalities and for that SS works out great for me. Also, it's less expensive and it's lightweight. So, overall, a very good tool that is to be considered by small companies where budget might be a constraint.

Pros: All the useful features that you an find in MS-Project are present in Smartsheet. It's very lightweight. And more importantly, it's much cheaper

Cons: The calendar - as I found out, it only supports US date format but not other date format. So, while working with global team, that sometimes come out to be a challenge. Also, if multiple people are viewing a sheet at the same time, the changes are not real time. The changes don't get saved until you click "save".

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Trinity Logistics

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use. You can use it for complicated projects or a simple to do task list. Our team loves it for staying accountable. The ability to export in excel and do simple math functions is a bonus and keeps our team working very collaboratively. We have used a lot of project software and this one by far is the best for ease of use.

Cons: Reporting can be a bit tricky and a little bit of an issue if you are trying to roll up to a single report. Although it does have reporting and they have just upgraded that feature. I am anxious to see how that works now. They are always improving their software which is also a plus as far as we are concerned.

Overall: Collaborative tool to keep everyone on track.

Smartsheet is a useful project management tool

Feb 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Automatic alerts and updates that can be created by any number of factors, a great time saver for notifications and communication. Each cell also has a history so information isn't ever lost.

Cons: Resource views don't accurately measure workload. Turnaround time for a deliverable should be separate from the actual time it takes an employee to complete a task to enable both an accurate timetable for a client and help management with proper resource allocation. Currently, if a task is designated with a duration of a few days for turn around time, the assigned employee is also designated as fully resourced for that time frame. Users looking to use this tool for both aspect may be disappointed.

Smartsheet gives our team a way to track & monitor ongoing projects via a shared document.

Mar 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet has some extra "data" that you can add to your lists -- like NOTES. The notes list who entered them -- which is very helpful on multi-user lists. Being able to add attachments and "rank" line items is also a huge benefit. Our team has also found that each of us prefers to look at the documents in a different order -- which SmartSheet accommodates. It only takes a few clicks to get the list re-ordered how you want to see it.

Cons: lines are assigned to an individual person, it would be helpful to be able to add multiple people to the same task line. Unless you create a "combined" user, there doesn't appear to be a way to have more than 1 person assigned,

I think the ability to re-order the list when I want is a huge help, since the other members of my team typically prefer a different sort order. The only caveat is that I found how to re-order and organize/view the data was not quite as straightforward as I would have thought -- but it is more than doable!

Overall: Shared team organization for project lists, etc.

Capterra loader

Smartsheet

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The top feature of Smartsheet for my job is the ability to have multiple users in the same spreadsheet making changes. Before using smartsheet we always had to remind other users to exit out of the spreadsheet so that someone else could go in and add lines. Being able to make changes to the spreadsheet when someone else is in it is a huge plus for our work. I also like the ease of use. We got the software for that one spreadsheet but I now use it for all my spreadsheets.

Cons: It would be nice to have all the functions of excel in regard to formulas but I get by with what they have and can 99% of the time found a way to make the software do what I need.

Love Smartsheet to collaborate on projects

Aug 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a newly purchased product at my organization. We are new to the functionality but we LOVE it so far. Currently, we are invested in it to help keep us organized and on task for our meetings and events. We are a small group who wears multiple hats but it can get overwhelming making sure we get everything done as a team in a particular timeframe. So far our account manager at Smartsheet has been reliable and helpful to getting us all familiar with the product. You can't go wrong with the product if you're looking for something to help you with work/project management as they are really good. Of course you can use it but you also need to be able to stay in it to stay on task and follow up/through when needed.

Cons: So far no complaints. We are currently using this system as a group to keep us on the same page with our varies meetings and event and other important projects.

Overall: Great project and work management system. Great customer service/technical support.

Collaborate easily with Smartsheet

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like about Smartsheet is that I can easily store my documents and files used at work at the same time share them with my team. It makes collaboration easy by sharing them with my subordinates so they can easily update and access the files. With this, I can submit my reports on time and address further action and areas of focus for my team to keep up with projects. Smartsheet help us achieve our goals and effectively monitor the team's performance. It has templates available for different industries which enables us to save time and deliver quality results.

Cons: Smartsheet's quality and features are effective for collaboration however they need to improve customer support and additional help in case there are inquiries and questions on functions and other features of the software.

Smartsheet for Project Management

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using Smartsheet for over four years for Project Management. It has better functionality than Google Sheets and definitely Excel. It's extremely easy to move data around, nest data. There are several templates available, and you can create your own templates. I love being able to auto-schedule reports and data internally or externally. Customer services is very responsive.

Cons: The new Calendar App is great, but needs some added functionality. I've submitted a lot of feature requests and I wish I got notified on if those request were moving forward or not. There's a lot of functionality there, but not all is overly intuitive.

Smartsheet is amazing

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am completely amazed by Smartsheet and I think I have only scratched the surface. Its tremendously easy to use and it filled a need for me regarding web forms and getting this data back in a way that was easy to manage and report on. . The sheets and forms are simple to setup and deploy in minutes. I also like the fact that I can share a read only copy of my spreadsheets with anyone or embed them.. and they just have to come back to the link or to the site to see anything new.

Cons: I can not report anything bad. I have only had to contact support once in the beginning but it was untimely something I overlooked.

Overall: Fantastic Product. When I first started I was using primary the web forms. I had created two sheets, each with a form( Bug tracking and Feature Requests). I was developing a small mobile web application for some of my coworkers and got tired of getting their feedback via email.. I embedded these forms into my mobile web app and it allowed me to easily consolidate all the issues and feature requests and manage the ongoing development of the app better.

Extremely Robust Work Management Platform

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The uses of this cloud-based platform are so incredibly robust. You can use to build complex sheets with built in macros, track billing and budgets, set email reminders, build team calendars, store documents, log survey responses, set up "At a Glance" dashboards -- the possibilities really are endless. It's great for use within a single team, a whole department, or a whole company. You can control what sheets are shared, and with whom, and which aren't. It's conditional formatting options are much more complex than other cloud-based CSV sheets I've used.

Cons: I honestly cannot thing of something SmartSheet is lacking.

Better than Excel

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used this product for years and I have loved it. I have and would recommend this software to others.

Pros: I utilize the share feature of this product. You can have one sheet that multiple users can add to or modify without all users having an account. This allows me to share sheets to my team members easily. I also like the mobile app feature. There are times when you need to reference something quickly and the mobile app allow for that flexibility.

Cons: The syntax for the compiling data and if statements etc... isn't always user intuitive. The company does provide good tutorials and references. However, the errors could offer more description.

Great collaboration tool company wide!

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love using Smartsheet as it has given our company the ability to collaborate on projects with on and offsite employees from all of our different facilities. This is also a great tool for creating alerts and assigning tasks to those working on specific projects. Smartsheet also offers great reporting functions to grab information from multiple sheets.

Cons: The formatting options are definitely not as robust in Smartsheet as they are in excel, but they still get the job done for the most part. Can be a bit costly depending on the number of licenses needed.

Overall: We love Smartsheet. It is an easy way for us to stay organized and on top of all of our projects.

Smartsheet - Excel on Steroids

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about smart sheet are actually two items tied for first. The ease of use is amazing. Probably the simplest method I have used to turn a basic schedule in a Gantt Chart. The 2nd would be the platform. Not only is there the website which we use throughout the office, but the android app is invaluable. Everybody in our firm is linked into Smartsheet for collaboration from the president in his office, to our delivery driver on the road.

Cons: I would like to see a few more options. With the implementation of a few key features, SMartsheet could surpass Microsoft Project in a lot of aspects.

I highly recommend Smartsheet

Dec 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Fine smarsheets, communication became easier with this, makes us more effective on work.

Pros: Excellent Smartsheet! This is more than I expect its feature to deliver. A huge help for all of us to make our reports and everything all in one program, that we all can access, update and track. Communication and documentation is more easier, making us work effectively. This is a brilliant application.

Cons: Smartsheets works really fine, I cannot figured out any negative from it upon using it for years now. It helps us so what more can we ask for.

Smartsheet Review

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Smartsheet is a great collaboration Tool. I think it works best for project management and tracking tools.

Cons: Adding images is a manual process. Would like a v-lookup function for images

Unable to transpose columns.

Exporting data to excel is not always in the correct format.

For project management sheets, would like to set up an alert to email form requesters tasks have been completed. The current capabilities only allow alerts for users that have access to sheets, not forms.

Overall: Overall I think Smartsheet is a useful platform for specific use cases. Would like to see it become more of a 360 collaboration tool such as Slack or Basecamp.

Best project-level project management tool out there.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use, it does all the basics that Excel does, but can easily share with collaborators. The workflow capabilities, with alerts, reminders and formatting keep everyone seamlessly on track. Being able to attach relevant items to the rows makes it so everything is kept in one place. And the web forms also coming in handy when managing materials, projects and people. I use it for everything from personal travel planning to complex budgeting for my business. Love it.

Cons: It can't do complex formulas or pivot tables like Excel and I wish it auto-saved, but really it's awesome overall.

Review from POV of a Marketer

Dec 07, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Comments: Smartsheet describes itself as having features for Marketing Teams. However, it does not take into account that, in general, Marketing Teams tend to think differently than more technical teams (e.g., IT). The application comes off as stiff and non-intuitive to those who live more on the right side of the brain. There are a tremendous number of PM applications in the market, many of which offer a workflow that is more in line with how Marketers think and work. However, if your team has a more technically-oriented mindset, Smartsheet certainly offers plenty of features that make the process of project management and collaboration more effective and efficient.

Pros: The application is feature rich and offers substantial opportunities for interdepartmental collaboration. It works well as an enterprise-level project management and collaboration tool.

Cons: The application may not be the best choice for Marketing teams as it does not match Marketers' mindset and workflow habits as accurately or easily as other, more 'Marketing-friendly' PM apps on the market.

Capterra loader

Efficient solutions for project management which every company needs

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I most like about SmartSheet is process automation. It automates your daily routine tasks and saves your time and energy. It is used almost in any sphere including sales, marketing, finance departments of our company. Process tracking and real time collaborating are also great features which I would like to mention. User interface of SmartSheet is very easy and user friendly. Every sheet has customizable column properties which makes it simple to make any change according to your needs. SmartSheet brought more visuality to project management and it is main difference from similar platforms.

Cons: For new users it takes some time to learn the working mechanism of SmartSheet. Sometimes I waste my time to teach new teammates. It would be great if there will be online tutorial videos.

Overall: SmartSheet creates friendly environment in our company and saves our company from extra costs.

Use Smartsheet for Scheduling, Travel, sales tracking, online reporting and data management

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Smartsheet application has a great customizable dashboard to it. Allowing for multiple departments to work together, focusing on goals and progress. We use the system to track remote sales teams, scheduling, document upload, travel arrangements, online reporting, as well as production tracking( ie contracts, where the job is in production, and if it was uploaded).

The support staff is amazing and they really take the time to help asses your problem and work with you to get the issue resolved. They really make the system.

Cons: My only con with the software is the refresh. if your sheet is large, the reports built off the sheets will sometimes take time to reflect changes which has caused some delays.

Capterra loader

My go-to app

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how intuitive it is. It looks familiar like a spreadsheet, but has so much more it can do. I manage my companies projects with it and I've also built registration sign-up forms and work request forms with it. It's the swiss army knife of tools for business.

Cons: I've never been good with formulas on a spreadsheet and Smartsheet isn't any different. In templates where they've pre-built in the formulas, they work great, but I haven't been able to make my own.

Overall: Smartsheet has made my job of tracking our projects easier. I'm able to create project sheets and share them with my team so they can keep them updated. I've only needed Smartsheet support a couple times and they've always been helpful. You don't have to be a spreadsheet expert to make Smartsheet work for you.

Great tool, but somewhat limited spreadsheet capability (for those who go crazy with spreadsheets)

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Solid support, fairly frequent updates, spreadsheet-based project management with collapsing hierarchies and the ability to reference "children" in formulas

Our department is stocked with spreadsheet junkies, so it's the perfect way to visualize our projects

Cons: Of course I can never think of an example when asked, but there've been a few times when I've tried to perform a function that I just can't do with SmartSheet. I do some pretty weird stuff with spreadsheets though, so I'm not totally turned off. It's a minor con, but I do occasionally hit brick walls

Overall: The same as any project management tool, with the added benefit of it being spreadsheet-based. We can coordinate what we're doing, keep up-to-date with each other, and keep track of long-running projects

Capterra loader

Keep your project in a single platform without any extra hassle

Sep 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Easy to use.

2. Customise as you want

3. Extract your report with various format

4. Auto update, the suggestion for better output

5. Privacy, secuirity, and sharing options are also like the way want.

Cons: 1. As its cloud-based, it may sometimes be showing slow and stop working

2. Recovery time is a little bit slow rather than the market competitor.

3. Customer service are good but so friendly.

Overall: This is the only apps/tool which is widely used in the big tech companies due to its wide range fruitful service of project management which is really useful to keep track your thousands of the project of data and make it useful for production as well as to show the reports like the company wants. A big fish who can catch every single project and sync into a simple output.

Smartsheet as a task management system

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Smartsheet has been a great tool for our business especially in the accounting and human resource areas to manage tasks for accounting month end closes and payroll.

Pros: Smartsheet is very easy to use. It is very familiar and the design seems to be very similar to excel which is a plus in my opinion. I like the customization features. You can really make it how you want to make it.

Cons: I have founds some limitations albeit minor ones. One example is that I would like the option to mark all check boxes in a column as checked or unchecked easily by using the column options.

Perfect for small teams and organizations

Sep 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our team chose to invest in this product after I did some extensive research on price, function, and value of competing products. Love the functionality, customization, and different ways to approach the same work (e.g. indicating task status). Everyone on our team found this product helpful, whether for personal to-do lists or team coordination. Created business outputs such as gantt charts, used as a "white board" for brainstorming, and kept our multiple projects in the office organized.

Cons: Although it is great for personal use, the fee makes it not very practical unless there's a small team or organization funding it.

Overall: Definitely fostered organizational thinking in our team.

Great Collaboration ,crowd sourcing and office productivity tool

Apr 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you love spreadsheets, you will love smartsheet. We wanted a simple tool, to crowd source ideas and smartsheet did the job well. There is so much funtionality available in smartsheet and on the top of it, you can build your own stuff, if you are willing to learn the tool.

We wanted to gather information from our 400 odd stake holders. We had their email ids and using smart sheets we sent a webform. our stake holders filled in the required information and attached required documents. All this information is saved on smartsheets. Smartsheets has great reporting capability too. Conditional formatting is easy to implement.

One can link a cell on one sheet to a different sheet altogether and data can flow between the sheets. One can give different levels of access to collaborators viz read, write etc

Cons: some effort and time is required to learn the tool and get the best out of it. There are lots documentation, video tutorials available to make this easy.

Overall: collaboration, crowdsourcing, reports etc

Smartsheet is an awesome shareable online project management tool.

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you know how to use the basics of Excel you can use Smartsheets. Our organization uses them heavily to communicate between departments on the status of projects as well as create timelines. I love how you can share them with other parties without having to buy additional licenses.

Cons: I wish it had better internal graphing capabilities. Also, I wish there was the ability to both merge and utilize borders. But, these are all minor to the great functionality.

Overall: Better organization, communication, and tracking.

Smartsheet is a great tool for tracking information and collaborating.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it's similar to Excel. We use the template that is laid out like a spreadsheet, so it's very familiar. Also, it has a number of built-in formulas like Excel does. And you can format cells and data like you can in Excel. This made it easy to learn.

Cons: I wish people with the free account had more access to functionality. I have admin rights, which is great -- but the average user accounts capabilities are quite limited.

Overall: The ability to record data and collaborate with others both inside and outside my organization.

Capterra loader

The perfect way to collaborate and manage projects

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ever since we have hopped onto SmartSheet in our org, our dependency on excel to collaborate has gone to nearly zero. It's an amazing tool to gather data from multiple users, control their access, prepare dashboards and above all manage projects from a single interface. With numerous templates to get started, it's definitely going to be a replacement for legacy spreadsheet tools.

Cons: While it's a good tool to collaborate, it misses out on not having a mandatory input requirement in the sheets. In addition, it can be even better if an admin user had the right to enable password protected input forms.

Overall: Ease of collaboration, data collection and project management.

Easy to use

Apr 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: What makes Smartsheet so awesome, is that you can create a system that conforms to the way you do business / communicate. Most other softwares require the user to follow the system they have designed. For me, I like the ability to create my own system with the tools provided.

Pros: Ability to customize to meet specific needs / communicate between sheets / Organize data & control visibility

Cons: Is not able to link up with quickbooks or similar software. It would be nice if there was a way for the system to communicate with accounts payable. Ultimately, thats not a deal killer for me.

Great tool for small projects!!

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and to integrate with external applications. I integrated zappier and was able to make smartsheet useful as a ticketing tool for the business. Via a simple form, i would receive an alert and zapier auto replied giving a number for that request. Communicating and alerts is easy and different templates are avialble for use within all smatsheet.

Cons: I cant find any cons. Perhaps the only con would be that it gets ultra slow when more files are attached to a sheet. For example: i had over 1GB of stored files in the sheet and the sheet would take a lot of time to open (1 minute or so) and i would open it every day and this took a lot of time

Mr

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Smartsheet is cloud based, so can access it anywhere. Love the little things like hitting the "insert" key inserts a new row. They clearly think about intuitive and easy workflow enhancements. Granted, we're not advances users of Excel, but in our architecture practice, there's nothing excel does that we couldn't do in smartsheet.

We also use the Gantt chart feature for design and construction schedules. We didn't have MS Project before, but now we don't need it.

Cons: The last time I checked, their Kanban worksheet setup didn't make sense, whereas Trello had it figured out. I was going to say the timeline formatting options in the Gantt charts left a bit to be desired, but I just checked and they fixed it! So there you go - great and constant feature development. Neutral grade for customer support because I've never had to use it.

Smartsheet for Sharing Real-time Data

Mar 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excel spreadsheets that are live and editable in real-time. There is no better way to do things when other softwares are not yet in play. The ability to tile a spreadsheet and move data from one step of the process to the next is outstanding.

Cons: Too many administrators can be a problem as it can skew data being entered. Too many people being inside of the spreadsheet at one time can save data over something you have just done if you don't see that others are working in it at the same time.

Cloud-Based Collaborative Excel

Oct 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This tool is most powerful for when a team of people all need to work in one space. We bought this tool because before our team was working out of excel docs and document management became challenging - how do we know who has the most current copy of the excel doc? The challenge was always getting all the right data on the proper excel doc. When we bought Smartsheet, that solved our problem. Now, when someone makes an edit, that edit is made in real time for all users. Given that this is a cloud service and all data is stored in the cloud, there are certain things we will NOT use Smartsheet for - anything containing confidential information, admin account credentials, or customer PII. There was a serious learning curve for this tool. A lot of it is similar to excel - but some features are brand new. Our team paid for training courses with Smartsheet to learn everything.

Pros: Very similar to Excel, Great for sharing and collaboration, multiple users can all make edits in real time, Easy to invite users/share, Lots of templates to choose from, FANTASTIC support and training available, Many different ways to view the same set of data - this is good for collaborative task management

Cons: Limitations that Excel can do and Smartsheet cannot (like add sheets to a workbook), Definitely a learning curve associated with the product.

Powerful project management with the magic of spreadsheets added.

Mar 24, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The similarity to a spreadsheet means it is instantly familiar to Excel etc users.

Resource management across projects highlights over-commitment.

By Workplace themes mean you can wow clients with personalised reports.

One paid user can share reports to many free users.

Cons: It theoretically integrates with other software but it hasn't proved practical.

Limited use of formulas means the spreadsheetiness has limits it shouldn't have.

Overall: Shared project management that anyone who can use Excel can use.

Capterra loader

This is always open on my desktop

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smartsheet is a device independent, cloud-based project management tool that allows me to work and collaborate faster and easier than I can with Microsoft Project. The project plans are easily shared with project team members inside and outside of my company with no additional license costs like you would have with Project. I can set permissions for users to be have read, write, or creator access to individual sheets, and I can ask for updates to assigned tasks through email. Best of all, I can export the sheets to Excel, or Project should the need arise.

Cons: The IOS apps do not allow for some of the formatting options that the desktop version has, and any changes to a line have to be done in a separate pop up window, rather than on the main screen. But those are small complaints as I don't do a lot of my sheet authoring on my phone or tablet.

Overall: Ease of use

I absolutely love Smartsheet

Jun 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to collaborate on a spreadsheet without having to save multiple copies on everyone's machines, being able to track cell history, being able to create forms and send them out, all from one site. Smartsheet is everything.

Cons: Be careful when multiple people are working on the same sheet at the same time. If more than one person is working on the same cell and saves it they can step on each other. Luckily the cell history can capture it and the information will still be there.

This is a pretty good tool that is very convenient. It comes in handy in a variety of ways.

Jun 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This is a great help when from a reporting standpoint. I could easily provide senior leaders with the detailed data they're looking for. it allows me to share my reports with just about anyone. And if you run into issues they have a few different ways to provide support like email, webinar and telephone support to name a few.

Cons: it require a lot of learning. The reporting is great, but it can be very convoluted and time consuming to get exactly what you want.

SmartSheet Keeps Myself and My Team Organized

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ever since my company deployed SmartSheet a couple years ago, the organizations of my team's to-do's, projects, trackers, etc. has been seamless. My work life has changed drastically simply from the ease of project management through SmartSheet! I can't imagine going back to sharing excel spreadsheets or notes in various places.

Cons: The platform is almost so flexible, it's easy to get overwhelmed with everything it can do. Though I'm not sure that's a bad thing.

This is a great cloud based sharing system for files and notes

Feb 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to share between people with notes or files. We did our whole audit this way in the past and everything was in one place. No need to email back and forth but you could set it up so you could email notifications when changes were made on the sheet.

Cons: It wasn't often but it did crash a few times. You wouldn't lose anything but it was certainly an inconvenience. I really didn't have any other complaints though.

Overall: It was great for when I needed to share files with auditors.

Customize It For Your Needs

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We began using Smartsheet as a project management system but then upgraded to a more feature-filled PMS. We still use Smartsheet to house passwords, schedules and some management sheets.

Pros: This product is secure and allows you to invite viewers at no additional cost. There are many tools within the software that you can customize to have the software "work for you".

Cons: If you are not a paid member, you lose a lot of the features. Building sheets is difficult if you don't have templates off which to base your sheets.

After 2 years, still working well

Jul 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features that we like about Smartsheet: ease of use, the ability to view a Gantt Chart, link sheets to each other, easily and quickly create reports about our sheets. It is great to be able to set up reports and have them automatically emailed to recipients on a daily, weekly, or monthly basis. If you are knowledgeable about Excel, you will pick up Smartsheet very easily. There are many apps that integrate with Smartsheet.

Cons: You cannot currently reference cells in other sheets when creating formulas. The cells need to be copied or linked from the sheet you want the values to come from to the sheet you are creating the formula in. The sheets can run a little slow if you have too many formulas to calculate and there are too many rows in your sheet (500+).

Recommendations to other buyers: Smartsheet is a great, inexpensive project management tool. Definitely check out the website and watch the demo.

Smartsheet for Project Management

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Its a real easy project management solution to get up and running.

Pros: Very easy to get working in no time at all. Licensing is very friendly in that only users that need to create sheets need the license. If you can keep the creation centralized its a winner. Filtering and combining sheets into a view a snap.

Cons: No real archiving of completed tasks. Real integration with outlook email not really there like in BAsecamp where you can direct discussions into a project bucket.

Excellent Product

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, online accessibility, sharing capability

Cons: None

Overall: Our company has been using Smartsheets for just over 3 years now. We began using it in just one area of our business but after realizing it's value we've expanded it's used to all areas. Excel is a vital part of our business and having a similar product, but with web-based sharing has been great.

We use Smartsheets for organizing product ordering and receiving, tracking purchase orders, managing daily schedules, customer resource management, and much more. Smartsheets has become an important tool for our business and we highly recommend it.

Capterra loader

Better than MS project

May 03, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Love having a cloud based tool for project management. The tools is easy entry for anyone who has ever used Microsoft Excel and/or Google Docs. Having everything on the cloud means that my team can access their work from anywhere and share with anyone they choose.

Security is a major selling point and with SmartSheet being PCI and HIPA compliant is not just expected but implicit with them.

Cons: Standard Calendar tool to visualize project plans is a bit underwhelming. Ability to use charts is a newer feature and has some ways to go before it is a go-to tool.

Overall: Cloud based project planning, Connection to Jira for tasking.

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Nov 01, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros: Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons: Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Makes Project Management easy!

Aug 11, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons: Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Great tool to monitor team progress

Dec 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Its overall a great tool

Pros: I manage email marketing, but other departments (development, outreach, audience education, School) all use email as well. I love keeping track of who's sending emails & when; this way, it's way easier to understand our unsubscribe rates. I also like that I can make comments on a line item and email it to a coworker so that they can follow what I am referring to. I also use the "reminder" function on line items and appreciate the emails reminder it sends at the time I specify.

Cons: It would have been great of someone makes a change on a sheet that someone else is viewing, that this change could be seen live - as in one viewer could see another user typing and changing a particular cell. I wish we could move documents from one row to another.

We've been using it for years and it hasn't changed for the good or bad

Jan 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what it's meant to, it's an online spreadsheet that is easily shared between users. Easy to teach how to use

Cons: The software is very much the same as when we first started using it. There hasn't been much in the way of updated the interface or functionality. Also easy for a user to delete information that effects multiple users

Overall: Shared work books that multiple users can use at a single time. Centralized location for important information that many users may need to use at multiple locations.

The ultimate resolution to keeping remote teams productive

Jul 01, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When I was first introduced to this software I was so impressed by the level of functionality and ease of use. This program made my life so much easier while having to manage a large team and ensuring that everyone was kept accountable for their assignments.

Cons: This software requires a fair amount of training on the front end as a lot of the features and functionality are not very intuitive.

Overall: The product allows me to manage and delegate large projects by assigning tasks and deadlines within the portal. I also found that the most useful part of this software is that I could send request lists to my clients and be able to receive live updates within the system.

Capterra loader

Smartsheet has kept my organized

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily customizable templates that are useful for my client services. Very clean and organized spreadsheets that make my business look more professional.

Cons: Some of the spreadsheets formats get messed up when converting to Google Drive.

Overall: I love Smartsheets for so many reasons. I have been able to impress my clients with Smartsheets customizable documents for social media listening, editorial calendars, marketing budgets and so much more. Smartsheets is very useful for my business and saves me a lot of time.

Connects the whole team

Apr 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part of using it is that everyone always has the most up-to-date information since we are all using the same spreadsheet. We looked for quite some time and could not find anything else that could do everything Smartsheet does.

Cons: The lack of tabs on individual sheets, as you have in Excel. Instead, you have to make individual sheets. Perhaps they will figure out a way to do this.

Overall: We love having only one version of a given sheet that is always up-to-date,

Great product for project management/calendar planning

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I rely on this product for many things, including editorial calendars and sharing information with outside vendors/across departments. It's simple, clean, easy to use and really multifunctional!

Cons: I am underwhelmed by the Gantt chart, but I rarely use that. Figuring out how to make a event cross multiple days is a little confusing, but can be done. May need the help center to figure it out!

Overall: I love it, use it every day and highly recommend it!

Multi-functional Tool for Project Management

Feb 08, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: One of my team members was able to create a content calendar for a broad editorial group within the platform and it worked great and had excellent adoption from a cross-functional team. Vet it carefully for your particular needs before making an investment -- SS has a lot to offer for the right projects.

Pros: SmartSheet provides a lot of great features: easy-to-use "card view", quick Gantt charts and easy entry of tasks. I really like the simplicity of the tool as it feels very much like Excel at first blush. The two levels of access -- one for power users and one for light editors -- helps keep the tool in a very affordable price range. I absolutely love the ability to create a web intake form within minutes that can be published live for use without a login to the system. The form is highly configurable and is a great way to grab structured feedback or details from individuals.

Cons: SmartSheet is not a fantastic project management tool for software development. While the web-based intake form is decent for reporting bugs and it is a relatively simplistic tool, tracking items from beginning to end and creating validation loops should be easy but is not. Granted, we were using the tool for something it wasn't technically designed for, but much of the functionality is available within the platform for "light" development teams. Unfortunately, the implementation of specific task-driven items simply wasn't where it needed to be.

Easy to use work management tool

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Easy to track work tasks, the time it takes to complete them and the ability to collaborate with team members

-Streamlined tool, easy to use right away and see an immediate impact

-Add ons for Office 365 which makes sending emails to a work task steamlined

Cons: At times it could be more robust with some of its offerings, but in contrast the straightforward ability to use this work management tool is a welcomed attribute. Programs can become too complex that users aren't willing to spend 4 hours just learning how to use them. SmartSheet is a great tool that can be used by anyone.

It's like Excel on acid! You can program, rearrange, share, hide, expand any the fields.

Sep 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: versatility! We use it for everything. We create workflows and track projects. We make schedules and collaborate. We use them for planning and creative brainstorming.

Cons: Only the admin can create new pages in the plan. Others can create new pages, but they will get a 30 day trial version. Our whole staff can see whatever I share with them, but they have to ask me, as the admin, to create the new sheet so it falls within our monthly plan.

Project planning and management made easy

Feb 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its very intuitive, there are loads of tutorials.

It enables the clear documentation of a project in all phases and in post delivery becomes a go to for documentation and clarity of why decisions were made.

Enabling you to bring together a variety of resources associated and make them available in a single place.

Cons: The format can feel a little limiting, reviews of progress for some audiences needs to be completed outside of the smartsheet to keep engagement.

Overall: Building a cultural change to the way people approach project planning.

Bringing together assets that the project relies upon and allowing collaboration outside of the organisation in a secure way that encourages other parties to adopt a methodology that helps the whole team.

It avoids individuals email accounts being the storage vessel for critical parts of the collaborative process...

Used Smartsheet for task tracking and management

Apr 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet majorly helped on cross team collaboration and real time sharing. It helped us to centralize our project plan document, where teams from the different geographical location were able to contribute. Gantt chart view provided a great way to visualize our project plan, identifying the allocations, deliverable, due dates against tasks as well as people. Resource management view helps to manage resource usage, identify any effort variance and any person who is allocated more than available time.

Cons: One area which needs improvement in smartsheet is shared allocation, which needs to be in two way - first the ability to assign the same task to two different resources, second have a particular task by means of % allocation.

Smartsheet is Excel on Steroids

Oct 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to set up, and easy to train non-computer literate people on. The ability to add lines to a sheet through the use of an "easy-on-the-eyes" form is invaluable. Notifications and alerts for changes on the sheet are also extremely beneficial. The ability to set up workspaces, and limit visibility to sheets in the workspaces to select individuals takes away the huge "I don't remember where I put my spreadsheet" problems.

Cons: It is very much like Excel, but it does not have all of Excel's abilities. Off the top of my head, as I write this, I can't put my finger on a particular ability, but I ran into some.

Overall: We are using Smartsheet to keep quality control records. So far it has been easy to set up, and easy to use.

The Quickest Way to Support a Project or Initiative

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Smartsheet Business allows project teams to stay on task while provide reports and dashboards to higher ups. Smartsheet has an extensive library of templates that facilitate ease of use and collaboration. You can also easily create forms to capture data quickly.

Cons: The only drawback to Smartsheet Forms is that form data is not dynamic and pretty basic. Also, there is a significant price difference between the Business and Enterprise Editions which can prevent companies from using their existing Active Directory or SAML-based authentication from integrating with Smartsheet.

Smartsheet works for us

Jan 18, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Tracking made easy!

Pros: We use Smartsheet as a collaborative way to track our post-offer, pre-hire checklists. It allows visibility into the process for managers as well as HR, and ensures that all the required steps are completed before an employee's first day. Reducing the amount of actual paperwork our team has, and also allowing for better retrospective views of the process has made our on-boarding run much smoother. There are a ton of off the shelf templates (gantt, Kanban, project, and more) to help you keep track of whatever you need to keep track of. In fact, there's probably a boat load of functionality that we are not taking advantage of....and that leads to one of the cons

Cons: As noted in the Pros, Smarsheet is a great program - but there's probably way more potnetial that we are not taking advantage of. And maybe abit of issue on our end is that no one has time to really be able to dive deep enough into the software to utilize it to the fullest. There are some videos and resources to help people understand some of the sheets, but they don't go deep enough for full functionality.

Fantastic

Jun 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All-in-1 Software. The functionality of the software is superb. I can access anytime since its a web-based. This helps me compile all my work be in doing scheduling and tabulation works. It is hassle-free.

Cons: I think doing the formula. and need more additional functions like can compete with Microsoft Excel. But verdict its great. I am still working on it maybe soon they will update it.

Overall: A web-based program is beneficial to the user like me who has an on-the-go type of work. This helps me to access the program anytime as long there is a connection. And another colleague can also do the work simultaneously.

Your business needs this program. Period. Its a game changer.

Apr 04, 2014
5/5
Overall

Comments: Smartsheet won an award at the 2013 Tech impact Awards for Best Productivity App and I can totally see why. I have been using Smartsheet for three months now and am a huge fan. I have taken the little bit of time it takes to become proficient with its features and have began implementing it into our large construction company. It has made a huge impact already and I highly recommend it to anyone looking to improve their business. Smartsheet figured out how to blend the best parts of the most common Microsoft Office Products. Microsoft Outlook, Excel, Access and Project along with Gantt Charts, reporting features, automation, mobile device integration. This program is unreal and I think you should do some homework on it. It's a game changer. But you might not know about it because it's up and coming. When you start looking at Smarthsheet's YouTube Channel and reviews, its Wikipedia description, its independent tech reviews, and the companies using it, you will see what I mean. And then when you start to use it, then you will truly get it.I am even torn writing this because part of me wants to tell the world about how great it is and the other part wants me to keep quiet because it's going to give me a competitive advantage in our industry. Aside from the program itself being great, the support behind it is equally great. I am able to ask my rep questions and get quick replies, I can call and speak to a live person when I need someone to walk me through something or I can access their database of detailed yet simple help sections and tutorial videos. Do yourself a favor and at least watch this video introducing Smartsheet. https://www.youtube.com/watch?v=TGDBApo3DU4

Dump Google Sheets and Excel - SmartSheet makes you look smarter!

May 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whether you start with their suggested templates or create a sheet of your own, SmartSheet makes communicating sheet style information easy and efficient. Share the sheet, and set updates for changes. You can publish the sheet out for use in a web interface, export to PDF and even Excel and Google, if you can't live without those. Simple, great for sharing, and great for Gantts!

Cons: Being an Excel guru, it took me a bit to figure out how they were handling formulas. If you are doing some heavy number crunching and if statements, may want to stick with Excel.

Keeping projects on track!

Nov 27, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is great to use for managing multiple projects with time sensitive deadlines! It's user friendly and visually easy to read. We use Smartsheet all the time on our People Ops team and it's been a great source of truth for compiling data across different teams.

Cons: There are times when I have a difficult time scrolling through multiple sheets, but it's not that big of a problem.

A Robust Project Management tool

Mar 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is an amazing tool for tracking huge projects, assets, and simple to do lists

Pros: In Smartsheets , the sheets are treated like spreadsheets and that you can select multiple line items at a time to copy elsewhere or to even figure out the sum of numbers. The ability to make comments on a line item and email it to a coworker so that they can follow what I am referring to

Cons: Creating a backup is a challenge. It's not intuitive and involves way too many menus and steps. They kind of get you on the "plans", for instance if you don't have a certain level plan you don't have access to all of the features. You are also only allowed so many sheets on the lower level plan. You can not update/change a template you have to re save as new.

Keeps me organized

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for everyday project tracking and allows for full-team visibility. We used this for a variety of projects, across multiple departments. As part of the Marketing team we used it for campaign tracking, asset management/directory, budget tracking, social calendaring. Some cool features I liked:

-"Nesting" related records

-Gantt charts

-Calendar view

Cons: I wanted to use this as a campaign tracker so we could notify owners throughout the process. I would have like their notifications/alters to be expanded a bit more.

Overall: Team Collaboration

Capterra loader

Perfect for single sheet sharing.

Mar 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has an intuitive user interface .

Makes it easy to make short ,simple comments on line items and mail to a co-worker to work on.I like how easy it is to share single sheets with this program. I have recently fallen in love with the card view option on smartsheet ,which is perfect for agile project development.

Cons: As good as this is ,there are just too many advertisement banners while using this program. Also it appears like there is a downtime every other week ; these need be fixed.Also ,it currently lacks real time data synchronization.

The solution to managing your projects in the Cloud!

Dec 05, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Ease of use

-Integration with cloud applications

-Ease of sharing project sheets

Cons: -Doesn't auto-save your project sheets

Overall: I have been using Smartsheet for 2 years and I really love the user interface and how easy it is to set up and share project sheets with others. Smartsheet also integrates with Box, which allows us to seamlessly share content and collaborate. Smartsheet also has a ton of resources (webinars, knowledge base, customer support) to help get novices users up and running!

Easy collaboration between team members

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This makes it so easy for people to work together and keep each project on task.

Pros: It is very similar to using Excel. You can instantly see what others have or are adding. You can leave comments on others work. It is fantastic for keeping action items up to date. You can also have more than 1 sheet. This has helped us so much. We no longer have to send email checking to see if things were done. I no longer have to send an email reminding people of things they need to do. I put it on Smartsheet and they mark the date it was completed.

Cons: I really don't have a downside to this. There are a number of different templates you can use and make the sheet to exactly what you would like it to be.

Capterra loader

I use Smartsheet to create project plans, track issues & risks, monitor budget, & track action items

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very collaborative and it behaves in large part like a Microsoft Excel spreadsheet, which makes it very easy and intuitive to use. They also provide an extensive collection of API's.

Cons: This software does not provide good error checking/validation features. You can create a form, but even then it provides limited ability to validate that an end user is entering quality data.

SmartSheet.. Everything for team project collaboration

Mar 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This is an excellent tool for collaborating on projects, tracking deliverables, creating dashboards and input forms. It is easy to use and affordable for small teams.

Pros: This product is easy to learn, has great on-line training, videos and support. One-stop shopping for forms, gantt charts, email, attachments.

Cons: You can't fix a date in concrete and let it have predecessors. Sometimes this is necessary when doing backwards calculations Printing to a plotter is a challenge. The Sights charts and tables still need more work. The Jira interface is expensive.

Capterra loader

Great project management tool, easy to understand if you've seen Excel/Project before

Jul 09, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost effective, good overall functionality, very easy to get up and running on this tool and add/collaborate with other users.

Cons: If you haven't used MS project before the functionality can be a little overwhelming, but help and training is readily available.

Overall: Collaboration between teams and a great high-level overview of the projects going on within the firm (and where resources overlapped)

Excellent project management and collaboration software without the steep learning curve.

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Offers the cloud-based, collaboration features and ease of Google Sheets, with the feature-rich functionality of MS Project and Excel. The layout and tools are so intuitive that you can be up and running the same day, versus weeks of training needed for other enterprise-level software.

Cons: Lack of auto-save, can run slowly when large datasets are imported.

Overall: I initially turned to SmartSheet when our existing collaboration software was unable to handle the demands of a project I was managing. With SmartSheet, I was able to manage a complex marketing campaign for 72 locations. All stakeholders were able to view the status of their individual campaigns and the project as a whole, receive timely updates and communications, and I was able to attach relevant documents to each line item. Their customer service team is top-notch, and worked closely with me during the trial period to ensure that the software was meeting my needs.

Versatile Collaborative Project Management Tool

Dec 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software worked well for a smaller company with multiple sites with people from multiple sites contributing to shared projects. Support, both on-line and in-person is well done. The company also regularly updates the product features.

Pros: Has most-used features of MS Project Easy to create, track and modify plans Cloud-based Easy collaboration - planning, - plan reporting and tracking, - action assignment, - reminders and follow-up Supports creating and using dashboards Very reasonable cost

Cons: Dashboard creation is less intuitive than the rest of the tools They charge for in-depth training (via Smartsheet Academy). Ideally this would have been included in the license cost.

Great

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This is a very easy to use online, cloud based software. It's great for creating spreadsheets and collaborating with multiple people on a project. It has many functionalities as Excel, and your spreadsheets can be accessed on the go.

Cons: Although it does have similar functionalities as Excel, it still lacks some basic functionality of excel.