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Pushpay helps donors encourage generosity and raise funds faster and more easily. On Pushpay’s nonprofit giving platform, you’ll be able to define fundraising goals and track donations, as well as report on campaigns so your donors know how close you are to your goals. Key benefits include simple one-time and recurring giving, custom giving statements and receipts, and Donor Development dashboards to guide givers along their generosity journey.
Provider
Pushpay
Located In
United States
Foundation
2011
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, Videos, Documentation, Live Online
Support
Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)
Churches & nonprofits seeking a giving solution that is cheerful & secure for donors, provides expansive tools for administrators, & has proven to decrease failed gifts & increase donation volume.
Content Source: Pushpay
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Reviewers have mixed feelings about Pushpay's customer service, with some praising it as top-notch and intuitive. They appreciate the helpfulness and responsiveness of the support team, which they find crucial for resolving issues. However, others report difficulties with the implementation process and feel that the company's policies are more focused on sales than on customer satisfaction, leading to a less favorable experience for some users.
Users are pleased with the significant increase in online giving since adopting Pushpay, noting that it has helped them budget more accurately for ministry. They find the ease of setting up recurring giving and the user-friendly interface particularly beneficial for maintaining consistent donations. The platform's ability to facilitate regular and mobile giving has made it an essential tool for many organizations, contributing to overall financial stability.
Pros
There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.
I have nothing but good things to say about Pushpay. One of the best features of this app is the customization they allow when you use Pushpay as your host for your app.
The two things we like best about Pushpay is the end-user experience has been very easy and positive. We also opted into a deal where they created a mobile app for our church.
The mobile app is great, text to give feature works wonderful, and it integrates well with your website.
Cons
The customer service was terrible. The promised mobile app was never developed.
When we left, they sat on our app for months and didn't move it to our accounts when asked. When we complained they blamed us until I showed them the emails where I asked.
The Sales Rep tells us he spoke with his boss about our problems and that is a refund is not possible “so we are just going to start over.
The one thing I dislike is we struggled to set up all our accounts for our missionaries under one banner. It took us a while to create that and took a lot of brainstorming with our person at pushpay.
Most Recent Video User Review for Pushpay
SEE ALL VIDEO REVIEWS
Using Pushpay for Church Ministry
Steve C.
"Moved a large church to Pushpay about a year ago"
Pros: They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too.
Cons: Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration!
"Pushpay - Easy to Use for Contributors and Administrators "
Pros: The cleanliness and simplicity for online contributors and for volunteer admins.
Cons: The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease.
""OK" Church Giving Tool"
Overall: While I like the concept of online giving, I think Pushpay is an expensive tool, that you'd have to make sure is worth your investment. There are other online payment tools available, which would be lower in fees. Overall, Pushpay does what it promises, but at a price.
Pros: Pushpay does what they promise, and that is to provide an online experience for those who want to give to their church digitally. I like that that we can give online whenever convenient, and we have the option to give with credit card or bank account, and set recurring as desired. Like any online payment tool, this is super convenient, and eliminates the necessity of carrying money or a check to church. The interface is simple enough that most can use it without issue.
Cons: My biggest gripe with Pushpay are the fees. While it's understandable that that they are a business who needs to make money, many churches have found it a hardship to pay their base fee as well as the percentage they take for the transition. For most churches, this would likely be thousands per year.
Vendor Response
"Pray for pushpay"
Overall: It easily can be top of the line in its category. I have never once had a problem using it. And the mission is transparent. I would really recommend it to any and everyone.
Pros: For tithing and payment history it is simple and easy. No nonsense easy navigation. And respectful customer service
Cons: Reoccurring charges seem to have a antagonizing redundancy
"Using Pushpay for Church Ministry"
Overall: Pushpay is allowing us to enable our congregants to give to various ministries online, and it is also helping us register students for youth ministry events. Pushpay has been a delight to use and we're looking forward to using them for years to come!
Pros: I appreciate how PushPay allows the members of our church to both give online; and especially for me as a youth pastor, how Pushpay helps parents register their students for youth ministry events that cost money (like our Winter Conference and our Summer Camp).
Cons: Even though we have utilized Pushpay for a few months now, I can honestly say that there is nothing I find unlikeable about this software! Pushpay is helpful, it works well with our new Church Community Builder software, and it is user-friendly!
