# Page 2 | Pushpay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Pushpay the right Donation Management solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142580/Pushpay/reviews --- Pushpay 4.2 (183) [View alternatives](https://www.capterra.com/p/142580/Pushpay/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Pushpay ## Showing most helpful reviews Showing 26-50 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Naomi M. Finance Clerk Non-Profit Organization Management Used the software for: 6-12 months ### "10 months of disappointments, 0 wins" October 12, 2025 1.0 I could go on with details of the let downs. My experience with Flocknote, ParishSoft and Parish Data Systems were much more accommodating to our needs. Pros The customer services reps (three so far) are all great at telling us what we want to hear and making promises. Cons 1\. Our data was compromised in the merge. 2. There is no phone number at all for problems. We have to contact our rep or a help desk via a ticket or email. 3. They didn’t deliver the basic functions we need. We just find out they flat out can’t do it and tell us it might be a feature request for them to add later. A. Their mail merge and data reports won’t download the giving data I need. B. The pledge balance is inaccurate unless you run a separate report to include all giving for the family. C. It doesn’t calculate all the fee donations as a donation (ex it just says the offering is $10.22 and no donation). An extra report needs to be done to even see the incorrect fee totals. They mislead donors by thinking they are paying the fee for the church but in reality they are just giving more which Pushpay takes their percentage off the total and still bills the church the full amount plus the extra. D. Donors find the site very difficult to use. Especially when trying to change information. E. You can input notes in the Giving side but you have to run reports in CHMS which do not include any notes you input. F. You can’t enter a negative amount to record a returned check that was manually entered in a batch. G. You can’t flag a minor’s cell phone to copy a parent on all messages for transparency. Switched from [ParishSOFT](https://www.capterra.com/p/12500/ParishSOFT-Church-Management/) Our software was outdated. Rather than upgrading to the newest version, we went with an entirely different product that was supposed to combine our Chruch Management (ParishSoft), our online giving (Faith Direct) and our communication platform (Flocknote). Review Source Response from Pushpay December 18, 2025 We're committed to learning from this and improving. Would you be open to connecting with a member of our Catholic support team? If so, please don't hesitate to give us a call at (844) 787-4729. SG Steve G. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Solid Software for Church Giving" September 30, 2025 4.0 Pros Pushpay is a solid platform for receiving online giving. It works well within our site and gives us intuitive tracking. Cons While the platform is certainly solid, it did add another ecosystem for our administration. There is nothing wrong with the service, just limited in a full solution. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Pushpay Planning Center is the provider, we are currently evaluating, Switched from [ShelbyNext Financials](https://www.capterra.com/p/224954/ShelbyNext-Financials/) Shelby required way too much of a learning curve for our admin, Review Source Response from Pushpay December 18, 2025 Steve, thanks for the feedback. We're glad Pushpay is working well for your giving needs. We hear you on the ecosystem challenge—integration is something we're actively working to improve. We appreciate you giving us a solid rating and sharing your honest perspective. FP Fred P. Associate Pastor Religious Institutions Used the software for: 2+ years ### "Pushpay is a great platform for giving" April 3, 2025 4.0 We have been using Pushpay for 9 years and find it to be a great way to receive donations from anyone, anywhere, at any time. We have not had many issues with the giving platform. The app create platform is a little difficult, but we don't use it for that. Pros Pushpay makes it easy for our congregation to donate. The ability to use a qr code or text to give really helps. Almost 50% of giving to our church comes through pushpay. Cons The app creating that they have is not simple. Years ago, it was very simple. We wish they would go back to the platform they used then. Alternatives considered [Subsplash](https://www.capterra.com/p/177932/Subsplash/)[Tithe.ly](https://www.capterra.com/p/154664/Tithe-ly-Church-Giving/) Reason for choosing Pushpay We chose Pushpay for the ease of use and the fact that many other congregations that we are affiliated with recommended it. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Pushpay was so much easier than paypal was. Review Source Response from Pushpay December 18, 2025 Fred, thank you for 9 years with us! We're honored that nearly half of your church's giving comes through Pushpay. Your feedback on the app builder is noted—we hear you on wanting simpler functionality like we had before. Thanks for being a long-time partner. TS Taylor S. Student Ministry Director Religious Institutions Used the software for: 2+ years ### "Great as a Giving Platform, but The Other Features Need Work" May 1, 2025 4.0 Pros Pushpay is an incredibly straightforward and easy to use church giving platform. Syncs well with Planning Center Online. Cons Our church does not use Pushpay's customized church app feature or church management software because we found it lacking in comparison to competitor's products. Review Source Response from Pushpay December 18, 2025 Taylor, thank you for this feedback. We're glad our giving platform is working well for you and syncing smoothly with Planning Center. Your input on our app and ChMS features helps us understand where we need to focus our development efforts. We appreciate your partnership. TW Troyann W. Executive Director Religious Institutions Used the software for: Less than 6 months ### "Pushpay - Above and Beyond" December 5, 2024 5.0 My overall experience has been very good and I would definitely recommend the product. The only reason I did not score a 10 is because we are still in the implementations process. Pros The ease of implementation, set up and use is what I like most. I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. Also, all of the folks I have encountered along the way, have gone above and beyond to assist: \[sensitive content hidden\] \[sensitive content hidden\] created a "how to give" video only because a member of our congregation directly reached out to Pushpay for guidance. This is the "above and beyond" and what counts in business. Cons Not being able to communicate directly with my Implementations Coach made things difficult in the beginning. Having emails and messages filtered through care@pushpay.com caused a delay and allowed for misunderstandings. Alternatives considered [SecureGive](https://www.capterra.com/p/118034/SecureGive/)[Givebutter](https://www.capterra.com/p/172048/Givebutter/) Reason for choosing Pushpay We chose Pushpay because it has the features we need for major fundraising; ease of use; and the lower cost. Switched from [SecureGive](https://www.capterra.com/p/118034/SecureGive/) We did not have the ability to manage fundraising and it cost more. Review Source Response from Pushpay December 18, 2025 Troyann, thank you for sharing this during your implementation! We're glad the process has been manageable and that our team has gone above and beyond. Your feedback about communication channels is helpful. Excited to see you succeed. JO Jalen O. Executive Pastor Religious Institutions Used the software for: Less than 6 months ### "Fifteenth Avenue Baptist Church-Nashville Experience" December 27, 2024 5.0 Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. Pros I love how efficient, effective, and excellent the presentation and interaction with this platform is. The Pushpay team has been super helpful throughout our process and our goals of immediate needs for such a quick turnaround for our switch. Everyone ensured that we had all the information we needed for the transition. The virtual open-door policy has been a blessing for me and my team. Cons The only thing I liked least about Pushpay was that I didn't make the connection with the proper individuals so we could start the transition sooner. They are absolutely amazing Alternatives considered [Church Office Online](https://www.capterra.com/p/58389/Church-Office-Online/) Reason for choosing Pushpay A mutual friend has recently switched from Church Office Online so it only made sense to skip them and go straight to the best which clearly is Pushpay. We want to provide the best services to our people! Switched from [Servant Keeper](https://www.capterra.com/p/276838/Servant-Keeper/) They were absolutely horrible in customer service and ease of use. Review Source Response from Pushpay December 18, 2025 Jalen, thank you for this incredibly kind review! We're honored you chose us and that our team was able to support your quick transition. Your words about our virtual open-door policy mean a lot to us. We're excited to continue serving your church. TP Timothy P. Assistant Pastor and Worship Leader Non-Profit Organization Management Used the software for: 6-12 months ### "Great solution for our church! " January 8, 2025 4.0 Great products, support and team! We are renewing for another year! Pros Software functions well. Great sales team. Great support team with quick responses. Cons We had an issue with our initial cam but the team was able to quickly reassign our account and our experience improved greatly. Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/) Reason for choosing Pushpay The sales team was much more accessible and helpful. They were willing to take time to discuss solution if with us rather than just push us to buy a solution. Review Source Response from Pushpay December 18, 2025 Timothy, we're so glad to hear you're renewing! Thank you for the kind words about our sales and support teams. We apologize for the initial account management issue but are glad we were able to quickly resolve it. We're looking forward to continuing to serve you. PB Patrick B. Lead Pastor Religious Institutions Used the software for: 2+ years ### "Horrible Customer Service & Lack of Follow-through" September 24, 2024 1.0 Pros Great in selling their services. User friendly once it was FINALLY set up. ...but it all went downhill from after that. Cons PushPay customer service has been incredibly lacking for us. They have failed to complete a simple task of linking the giving through PushPay from our new campus to the bank account for that campus. After a YEAR of emails and phone conversations, all we have are excuses, apologies, our customer service rep wrongly accusing us of not providing the paperwork which we verified was sent and received and he admitted, "Yes, I have it right here"...and they STILL have not resolved the problem. The only way to contact them is through a portal requesting a call back and setting an appointment, which is automatically confirmed on a calendar only to have the rep repeatedly fail to keep. Horrible customer service. We dread having to switch companies and re-educate all of our donors but we are shopping the market and advise others who are considering PushPay to do the same. Switched from [SecureGive](https://www.capterra.com/p/118034/SecureGive/) Cheaper & PushPay included building out our church app Review Source Response from Pushpay December 18, 2025 Patrick, we sincerely apologize for this unacceptable experience. A year-long delay on bank account linking and missed appointments falls far short of our standards. Thank you for being direct about what happened. IT Isaac T. Treasurer Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use but lacking in flexibility " October 6, 2024 4.0 Short of “very good” due to lacking the capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. Pros Easy to use but lacking in the flexibility to provide donor the capability to designate to multiple funds in one entry. Cons No capability to breakdown the donation amount to different funds. I’m hoping they provide this feature to allow donors to put a single amount for example of $120 and be able to break it down to say Tithes & Offerings $100 and Building project $20. Review Source Response from Pushpay December 18, 2025 Isaac, thank you for this specific feedback about multi-fund designation. This is helpful input for our product team. We're glad the platform is easy to use overall and appreciate you sharing what would make it even better for your donors. AM Anthony M. Executive Pastor Non-Profit Organization Management Used the software for: 1-2 years ### "Save money and headache and go with another company!" May 7, 2024 3.0 We CANNOT get out of our contract! At our last renewal we tried to negotiate going to month to month as we attempted to transition to another service. At first Pushpay seemed accommodating, but once we were able to migrate all our givers to the new platform, Pushpay reneged on working with us and locked us in for another year. So now we’re paying $350/mo for nothing. They are completely unwilling to do anything for us. Save yourself the trouble and work with another company! Pros The service is fully adequate. It is just in no way worth the cost! And the idea of being locked into annual contracts with so many services not requiring that is insane. Cons Annual contracts and the cost!!!! $350/mo for an app is crazy! Not to mention the additional processing fees! Review Source Response from Pushpay May 13, 2024 Hi, Anthony. We're so sorry to hear that you've had an unsatisfactory experience, and we apologize for the inconvenience. Enabling our customers to use technology to connect with their congregation is important to us, so thank you for taking the time to share that this hasn't happened so that we can make it right. Based on the information you've provided, here's how we are working to resolve the problem: We have escalated to our customer success senior leadership team. They will review your complaint and someone will contact you to discuss and come to a positive resolution. Once again, we apologize for the inconvenience. We will continue to do everything we can to improve experiences with our products. BK Becky K. Bookkeeper Religious Institutions Used the software for: 6-12 months ### "Very User Friendly" February 19, 2020 5.0 Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer. Pros It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied! Cons There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming. Review Source VR Verified Reviewer Administrative Pastor Religious Institutions Used the software for: 6-12 months ### "Pushpay Hype & Followup" October 12, 2018 4.0 On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users. Pros Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications. Cons We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen. Review Source PK Peggy K. Finance Analyst Religious Institutions Used the software for: 2+ years ### "The costs were high with little customer support" December 22, 2021 2.0 The costs were high ( Monthly subscription fee + Card/ACH fee + Batch header fee + Sales item fee). However, there are NO customer service. As a nonprofit organization, when we have issues with our donations, there's no phone number we can call to get our issues resolve quickly. We can only submit a ticket on their website and hope for someone to actually email us back. A lot of times, they won't get any response back till months later. Sometimes our tickets would be "closed" without us knowing. Pushpay only offer phone number for POTENTIAL NEW CUSTOMERS if you want to talk to their sales. We are looking for other donation platforms options. Pros Takes some efforts and time to set up. Easy to use once set up if not running into any issues Cons Some functions are not very intuitive. Ie, It's hard to change/edit donor's information after set up. Also if the donor pause or cancel recurring donations, there's no easy way to keep track. Review Source Drake D. Executive Pastor Used the software for: 2+ years ### "We loved PushPay but eventually had to move on" July 26, 2018 5.0 Pros PushPay has a great support team that wishes for you to succeed. It has a great infrastructure that has an extremely easy way for people to give with multiple options. It was our first real online and digital giving option and we loved working with them. They helped bring us into the 21st century. Cons Though we loved working with PushPay, when we took them on there was not much option in Canada for online giving and as other options came out we landed on a system that was integrated into our church database software better. It was not due to our displeasure of PushPay that we left but for our systems to be under one umbrella. Only real complaint is PuahPay can be a bit pricier than other options. Review Source rE roy E. Senior PAstor Religious Institutions Used the software for: 2+ years ### "My review!" June 13, 2023 4.0 overall experience has been good. Pros donor management is very good, and payment processing is very good for our church. Cons Seems expensive, but works well, so you get what you pay for! Reason for choosing Pushpay I liked the customer support the best, wasn't pushy, just helpful. Review Source Response from Pushpay June 29, 2023 Thank you so much for your review, Roy! We're happy to hear you find value in our offerings and we look forward to providing you with excellent customer support! JS Joshua S. Finance and Operations Pastor Religious Institutions Used the software for: 2+ years ### "Easiest Tool on the Market" May 14, 2023 5.0 Stable, reliable, and a great team to work with. Pros Recurring giving is made very easy. We are 87% giving online only. Cons Processing charges and fees are the highest in the arena Alternatives considered [Planning Center](https://www.capterra.com/p/76708/Planning-Center/)[Subsplash](https://www.capterra.com/p/177932/Subsplash/) Reason for choosing Pushpay Donor tools and management ease of use Switched from [Subsplash](https://www.capterra.com/p/177932/Subsplash/) Intergrations Review Source Response from Pushpay May 15, 2023 We appreciate your review, Joshua! It's always great to hear how our solutions impact your ministry. We are constantly striving to innovate and provide best-in-class solutions that prove their value to our customers like you. JP Jill P. Admin Assistant Religious Institutions Used the software for: 6-12 months ### "Seemed great" October 13, 2019 5.0 Set up was done very well and quickly. Responses were very fast in the set up phase. Once that was completed it was days/weeks/months before someone would respond via email. When you call their 800 number you're directed to leave voicemail and then they email you in response but those can also take a week or more to receive a response. Integration with QB has been broken for months and no response. Was essentially told that our issue was not urgent and would be handled "when they have time". For months prior to that they had our account set up on the wrong time zone so deposits going into bank were different than deposits being recorded into software. Year renewal is near and we are no longer happy with the service received or the responses. We feel as though they were more concerned about making a "sale" and no longer feel important as a customer. Pros Ease of use. Quality of product. Increase of online giving. Cons Issues with integration. Customer support once the setup was completed. Does not integrate with Quickbooks online well. Issues with data properly migrating over. Alternatives considered [ChurchStaq](https://www.capterra.com/p/211982/ChuchStaq/) Reason for choosing Pushpay Integration into Quickbooks online. Switched from [easyTithe](https://www.capterra.com/p/224879/easyTithe/) App Review Source SP Sharon P. Administrator Religious Institutions Used the software for: 1-2 years ### "Customer Support Lags" March 21, 2024 3.0 Pros PushPay is easy to use and works great with our ChMS. It's very user-friendly on the app side for givers. Cons The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don't mind, but when it takes 48 hours to get an answer, that's a problem. Review Source Response from Pushpay March 27, 2024 Hi, Sharon! We're so glad to hear that you're loving the ease-of-use and integration of our technology. Regarding customer support, there is a phone number to call—(844) 787-4729. JB Jin B. Finance Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use Church Management System - PushPay is GREAT!!" May 31, 2022 5.0 Pros The interface and software was simple to learn and really easy to use once we started to use it and we couldn't ask for an smoother process! Cons Not many things to dislike, they were very helpful in teaching and guiding us through the whole process! Review Source Tamarah B. Fashion Blogger & Owner Online Media Used the software for: 2+ years ### "Just Push "Pay"!" September 4, 2022 4.0 I have had a pretty good experience without any major issues so far. Pros I like how I am able to contribute online to any major issues. It is also pretty easy to use and navigate. Cons I wish you could select more than one contribution at one time. Also, I wish you just had one code to log in. Other than no major cons to report so far. Review Source MH Monique H. bookkeeper Religious Institutions Used the software for: 6-12 months ### "great if you do not have your own application" August 8, 2017 5.0 ease of use, great reports, excellent customer care Pros Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month. Cons Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract. Review Source Response from Pushpay August 25, 2017 Thank you for your response Monique! We appreciate your feedback. VR Verified Reviewer Pastor Non-Profit Organization Management Used the software for: Less than 6 months ### "Avoid Push Pay" November 2, 2022 1.0 I would recommend all churches to avoid these scammers at Pushpay. Don't believe their lies. They will bait and switch you like they did to our church. Pros They promised church management software and instead tried to force us to take an online giving software we did not need. Cons The dishonesty and outright lies of their sales staff. They promised church management software and instead tried to force us to take an online giving software we did not need. Alternatives considered [easyTithe](https://www.capterra.com/p/224879/easyTithe/) Reason for choosing Pushpay Because of their lies to us. Review Source Response from Pushpay January 31, 2023 Hello. We're sorry to hear this about your experience with Pushpay. We strive to provide best-in-class support and solutions for all of our valued customers. If you'd like to speak with someone further, please send an email to corporate@pushpay.com. JS Jerry S. Pastor Religious Institutions Used the software for: 6-12 months ### "Service Never Provided" December 2, 2022 1.0 Pushpay's customer service for help with the implementation process is impossible. We were unable to get the help needed to deploy for repeated failure to respond to support requests. The only response we got was thank you for your request or whatever someone will get back to you, and it never happened. On the other hand, Pushpay is very aggressive in followup for payment! As far as we are concerned, they failed to fulfill the contract so we notified them we were opting out on promise that if the service did not produce x percent increase in giving we could opt out — they continue billing us and every effort at communicating with Pushpay has been the same as per above. Pros Never got a chance to deploy it because Pushpay refused to respond to support requests. Cons Pushpay's customer service for help with the implementation process is worthless. Reason for choosing Pushpay The promise of producing an ap for our church that could be used in networking our members and processing gifts. Review Source Response from Pushpay January 31, 2023 Hello, Jerry. Thank you for your feedback. Please send us an email at corporate@pushpay.com and we'd be happy to discuss this further with you. SM Stephanie M. Finance Religious Institutions Used the software for: 2+ years ### "Pushpay makes transactions easy!" January 18, 2019 4.0 Pros The Pushpay app allows a user to interact with an organization easily to process payments. We use this for a non-profit organization and it streamlines all of our gifts into one simple platform. A customer can make changes and set up recurring payments at any time. Pushpay has been great to work with! Cons The is not a way for an administrator to help a "customer" adjust their payment while on the phone- it requires the customer to login and make those adjustments. In a day in age where customer service is of utmost precedence, this would definitely add a layer of top notch care to their experience. Another con would be the limited options for a customer to pay recurring payments. The 1st and 15th are good options, except for those who want to ensure that their paychecks clear before they process their payment. These customers need to set up two recurring payment options to work best for their financials. Review Source Philip R. Student Pastor Religious Institutions Used the software for: I used a free trial ### "It's an option, but don't forget there are more and possibly better solutions for your church" July 24, 2018 4.0 The benefit is an online giving solution, but I found a better solution for our church. Pros The best feature of PushPay is their customer service. They are willing to take the time to answer every question you have. I set up a phone call/demonstration for our team to review PushPay as a possible vendor for our church. They gladly worked around our schedule, took plenty of time to teach/explain it to us, all the while, they knew we might not be using their product in the future. Their eagerness to assist was unparalleled. Cons It doesn't provide the easiest end user experience. In my research, there are other companies that provide a better experience for the end user and at a cheaper price. PushPay does a phenomenal job marketing their company and making sure you know who they are, but just because you know the name, that doesn't mean they are the best for your purposes. Check around before making the decision. They might be the best fit for you; they might not be. 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