Who Uses This Software?

NABD helps organization from all sizes to deliver exceptional customer support. From start ups to large enterprises, they all selected NABD for its ability to scale up and its automation capabilities.


Average Ratings

34 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • NABD
  • www.nabdsys.com
  • Founded 2002
  • Egypt

About NABD

A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses.


NABD Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

NABD Reviews Recently Reviewed!

We have a great experience both with NABD tool and the staff.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Our experience is just great.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like especially trouble ticketing part and knowledge base. Trouble ticketing lets easily manage open issues and track them effectively and knowledge base is very easily managed. You can add articles for your front line staff as in wikipedia. Search feature functions perfectly!

Cons: Whenever we faced any features which we needed to change or modify or adapt tou our business, the account manager together with technical guys made our wishes come true very fast and easily. they are very flexible in customizing the tool according to individual business needs.

Overall: 1. Customer s issues escalation and tracking very effectively
2. Knowledge base which makes it very easy for front line to find the info to serve the customer fast and effectively.

Integrated Complains System

Mar 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Analysis, Design and Coding Computer Programs (Web Based, Web Enabled, and Desktop) using the following Microsoft tools .

Customer

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

Pros: 1. Easy to use. 2. Easy to customize 3. Easily fits business requirements. 4. Awesome support and sales team.

Cons: 1. No local vendor located in Malaysia/

Customer Feedback Management System

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Easy to customize
2. Easy to use
3. Cloud
4. Able to set SLA
5. Can pull out report

Cons: -

Overall: Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

Recommendations to other buyers: -

NABD App

Jun 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system

Nabd is an awesome management tool

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Our agents love it. It made the way they manage their cases even simpler.

NABD help desk app

Jun 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

Nabd is easily tailored

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues. The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile app is also useful for dealing with issues on the move.

Nabd is a perfect website

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Nabd is a good help disk

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails. You just need to spend some time configuring the system to finally work as you are expecting.

NABD is a very interesting & useful help desk

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very interesting &useful help desk app ,every thing becomes more easy after starting using NABD App, it helped our company's staff to manage work ,
employees & reports better than before i advice all the managers of companies to try using NABD & you will notice the difference

Wow amazing CRM

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros: while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Nabd is arguably one of the most Important help desk solutions available today

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Nabd Great CRM

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: "Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs"

NABD Review

Jun 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love NABD interface. It¿s simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide,
while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.
Making this a perfect all in one suite.

Nabd is arguably one of the most important help desk solutions available today.

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Overall: I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

The new interface is awesome and very user friendly

Mar 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We previously had some concerns about the UI flow. The NABD new release contains major enhancements to the UI. Our agents love it. It made the way they manage their cases even simpler. The new portal customization and the ability to create a mobile app for our customers enhanced the customer experience.

Pros: Awsome user interface and the simplicity of customizing the customers mobile app

Cons: The ability to have different portals for different products

A comprehensive yet easy help desk solution

Mar 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We are using NABD system to provide professional customer service to our clients. We love the UI and the filters capabilities. Agents can easily create their own views. We have reduced the tickets resolution time significantly and our clients are very happy with the advanced portal features.

Pros: 1- The ability to manage support emails, FB, mobile, portal tickets from one place 2- The sophisticated workflow and automation features 3- Customer feedback collection

Cons: No 2 factor authentication Creating word documents templates require some training

NABD easy to deploy

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: e.surv found NABD easy to deploy, and had our helpdesk working in minutes. We saw an immediate increase in quality of service, accountability, and customer satisfaction, which are crucial in maintaining our position as the UK's leading provider of valuation services.

Awsome help desk software with very intuitive UI

Nov 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using this software to manage all our internal issues IT and non IT related. In addition to managing our customers interactions via the customer portal and emails.

Awesome Help Desk.

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What makes NABD ideal for our service is that the fact that it can be so easily adapted to meet our specific needs. It's extremely easy to use, and the support team is excellent.

Great software

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.

Very powerful help disk software

Nov 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The reporting and analytic component is very powerful and helped us in identifying the root cause of many recurring issues. The company support is very prompt and very friendly.
What takes a bit of time to learn is the authorization and permissions.

A great product that helped us manage customers service requests efficiently and faster

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Pros: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons: The dynamic report generator

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui

Oct 26, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

NABD cloud based complaint system

Oct 07, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: With respect to my experience with NABD I found it very good app that could help in sending feedback and complaints between customers and different organizations with tracking the issue in multi channel support. Also NABD gives many options to full control the system (define authorization of each user or user group , define routing rules , define workflow for each organization with ability to change later)

Pros: 1- cloud based system 2- multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile) 3- multi languages support 4- routing rules 5- dashboard and monitoring module

NABD is great tool for managing support via multiple channels

Oct 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management.

Pros: 1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors

Cons: Chat capabilities need some advanced features like chat transferring and chat to ticket

A great product that helped us manage customers service requests efficiently and faster

Apr 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Very impressing and complete help desk software

Apr 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The automation built in this software is perfect. You can automate the full case life cycle, customize everything from the workflow, routing rules, correspondences.
You just need to spend some time configuring the system to finally work as you are expecting.

Great software for efficiently managing our customer requests

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: - NABD is designed with an integrated customer DB
- Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels
- Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity
- Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases
- Customizable workflow that helped me to customize the system to meet my own business processes
- Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels
- One of the things to be enhanced is the authorization module UI
Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Our Customers and suppliers are very happy with the ability to track their cases anytime

Apr 02, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
The chat functionality is good but there are still many features that we are missing such as chat transfer.

Easy to cutomize, and very simple onbording process

Apr 02, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service.¿
The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money