# NABD System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NABD System Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/142595/NABD --- # NABD System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NABD System ## What is NABD System? A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses. ## What is NABD System used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 92% Neutral 8% Negative 0% Starting price $30 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NABD System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nabdsys.com&name=NABD System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NABD System 4.6 (38) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $30 Flat Rate Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (38) Ease Of Use 4.3 (1,738) Value For Money 4.6 (28) Value For Money 4.2 (1,490) Customer Service 4.9 (38) Customer Service 4.3 (1,509) ## NABD System alternatives [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Audit Trail A record of all activities within the system, including user access, changes made, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules NABD System 66 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Managing service requests, incidents, IT issues & support with a ticketing system Track interaction history by documenting conversations for contacts Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Systematic evaluation of various aspects of a project or service to prevent defects or issues Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Set an issue to repeat Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.6 (28) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/142595/NABD/pricing/) Free $0.00 It includes: - Email Support - Knowledge Base - Up to 10 Users Professional $30.00 Flat Rate, It includes: - Advanced SLA - Custom Reports - Phone Support Enterprise $60.00 Flat Rate, It includes: - 24x7 Support - Customized Business Process Management - Unlimited Mailboxes Value for money 4.6 (28) 4.6 Based on 28 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (38) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (38) 4.9 Based on 38 reviews ## User reviews Overall rating 4.6 Based on 38 reviews Filter by rating 5(27) 4(8) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AH Ahmed H. R&D Engineer Information Technology and Services ### "Very good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2019 Technical support is very impressive even if there is any problem it will be solved from them ASAP Pros Technical Support is very good and always helpful. Cons Front End a little bit can be enhanced more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Mohamed E. IT Information Technology and Services ### "Our experience with the system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 February 27, 2019 Pros online access ... customer portal.... Cons very complex... very slow... not flexible... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 3, 2019 Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry. TA Tareq A. Information Management Officer Non-Profit Organization Management ### "With more customizations to fit our industry requirements this solution will be great" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 16, 2018 Pros Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel Cons \- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Information Management Officer Information Technology and Services ### "With more customization to fit our industry requirements this solution will be great" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 16, 2018 Pros Very great and responsive customer support All customizations were as requested Committed to the schedules and deadlines Strong Mobile Application Channel Cons \- More dynamic survey creation process - Survey management options - The multidimensional charting - The amount of maintenance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ryan C. Process Improvement Specialist Medical Devices ### "Top notch customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2018 Ticketing system used in patient complaint tracking for company/process/product improvement. Pros The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat Cons It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Communications Gambling & Casinos ### "We have a great experience both with NABD tool and the staff." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2017 Pros Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. Cons Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Essam H. ### "Integrated Complains System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 26, 2017 Analysis, Design and Coding Computer Programs (Web Based, Web Enabled, and Desktop) using the following Microsoft tools . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Norazim Yadiy M. IT Executive ### "Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2017 Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all. Pros 1\. Easy to use. 2. Easy to customize 3. Easily fits business requirements. 4. Awesome support and sales team. Cons 1\. No local vendor located in Malaysia/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NY Norazim Yadiy M. Executive Information Technology and Services ### "Customer Feedback Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2017 Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys. Pros 1\. Easy to customize 2. Easy to use 3. Cloud 4. Able to set SLA 5. Can pull out report Cons \- Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IA Isabella a. ### "NABD App" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 22, 2016 You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142595/NABD/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)