# NABD System Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is NABD System the right Help Desk solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142595/NABD/reviews

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NABD System

4.6 (38)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of NABD System

Ease of use

4.5

Customer Service

4.9

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Mohamed A.  
CEO  
  
Used the software for: 1-2 years

### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui"

October 26, 2015

4.0

Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

Review Source

VR

Verified Reviewer  
  
Import and Export  
Used the software for: 1-2 years

### "A great product that helped us manage customers service requests efficiently and faster"

November 18, 2015

5.0

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Pros

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons

The dynamic report generator

Review Source

ME

Mohamed E.  
IT  
Information Technology and Services  
Used the software for: 6-12 months

### "Our experience with the system"

February 27, 2019

3.0

Pros

online access ... customer portal....

Cons

very complex... very slow... not flexible...

Review Source

Response from NABD

April 3, 2019

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

VR

Verified Reviewer  
Marketing Communications  
Gambling & Casinos  
Used the software for: Less than 6 months

### "We have a great experience both with NABD tool and the staff."

June 15, 2017

5.0

Pros

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Review Source

Bella W.  
  
  
Used the software for: 1-2 years

### "Nabd is a perfect website"

June 22, 2016

5.0

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Review Source

Norazim Yadiy M.  
IT Executive  
  
Used the software for: Less than 6 months

### "Customer"

March 22, 2017

5.0

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

Pros

1\. Easy to use. 2. Easy to customize 3. Easily fits business requirements. 4. Awesome support and sales team.

Cons

1\. No local vendor located in Malaysia/

Review Source

Saby S.  
  
  
Used the software for: 1-2 years

### "Nabd is arguably one of the most Important help desk solutions available today"

June 20, 2016

5.0

Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Review Source

Mohamed S.  
  
Computer Software  
Used the software for: I used a free trial

### "NABD cloud based complaint system"

October 7, 2015

5.0

With respect to my experience with NABD I found it very good app that could help in sending feedback and complaints between customers and different organizations with tracking the issue in multi channel support. Also NABD gives many options to full control the system (define authorization of each user or user group , define routing rules , define workflow for each organization with ability to change later)

Pros

1- cloud based system 2- multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile) 3- multi languages support 4- routing rules 5- dashboard and monitoring module

Review Source

tG

thomas G.  
CEO Assistant  
Computer Software  
Used the software for: 1-2 years

### "Nabd is easily tailored"

June 22, 2016

5.0

Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues. The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile app is also useful for dealing with issues on the move.

Review Source

hE

harry E.  
  
  
Used the software for: 1-2 years

### "Wow amazing CRM"

June 20, 2016

5.0

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

Review Source

JL

James L.  
  
  
Used the software for: 6-12 months

### "NABD Review"

June 20, 2016

5.0

I love NABD interface. It's simple and easy to navigate that even a beginner could get to grips with with a full detailed user guide, while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process. Making this a perfect all in one suite.

Review Source

MA

Mohamed A.  
It specailist  
  
Used the software for:

### "Great software"

November 22, 2015

5.0

We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.

Review Source

EH

Essam H.  
  
  
Used the software for:

### "Integrated Complains System"

March 26, 2017

4.0

Analysis, Design and Coding Computer Programs (Web Based, Web Enabled, and Desktop) using the following Microsoft tools .

Review Source

RC

Ryan C.  
Process Improvement Specialist  
Medical Devices  
Used the software for: Less than 6 months

### "Top notch customer service!"

February 26, 2018

5.0

Ticketing system used in patient complaint tracking for company/process/product improvement.

Pros

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time. - Custom tickets- for us VERY custom - Data exports and analysis - Customer contact automation - Ticket response automation - Option for internal and external chat

Cons

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Review Source

AH

Ahmed H.  
R&D Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Very good"

March 29, 2019

5.0

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Pros

Technical Support is very good and always helpful.

Cons

Front End a little bit can be enhanced more.

Review Source

VR

Verified Reviewer  
  
Information Technology and Services  
Used the software for: 1-2 years

### "NABD is great tool for managing support via multiple channels"

October 7, 2015

4.0

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization. We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure 2- Strong knowledge base and SLA capabilities 3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Review Source

ME

Mohamed E.  
CEO  
  
Used the software for:

### "A great product that helped us manage customers service requests efficiently and faster"

April 25, 2015

4.0

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Review Source

Ahmed N.  
Business Development Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "null"

October 6, 2015

5.0

Review Source

Mohamed A.  
CEO  
  
Used the software for:

### "Easy to cutomize, and very simple onbording process"

April 2, 2015

5.0

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service. The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases

Review Source

Ahmed K.  
  
  
Used the software for:

### "Our Customers and suppliers are very happy with the ability to track their cases anytime"

April 2, 2015

4.0

NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management. The chat functionality is good but there are still many features that we are missing such as chat transfer.

Review Source

HE

Hani E.  
general manager  
  
Used the software for:

### "Great software for efficiently managing our customer requests"

April 22, 2015

5.0

\- NABD is designed with an integrated customer DB - Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels - Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity - Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases - Customizable workflow that helped me to customize the system to meet my own business processes - Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels - One of the things to be enhanced is the authorization module UI Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Review Source

SS

Saby S.  
General Manager  
  
Used the software for: 6-12 months

### " Nabd is arguably one of the most important help desk solutions available today."

June 20, 2016

5.0

I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

Pros

This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Review Source

DO

DANIEL O.  
  
  
Used the software for: 1-2 years

### "Nabd Great CRM "

June 20, 2016

5.0

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present Customizable to your organization Pricing is good once you figure out your organizational needs"

Review Source

BJ

Brandon J.  
  
  
Used the software for: 1-2 years

### "Nabd is a good help disk"

June 21, 2016

5.0

We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails. You just need to spend some time configuring the system to finally work as you are expecting.

Review Source

IA

Isabella A.  
  
  
Used the software for: 1-2 years

### "NABD App"

June 22, 2016

5.0

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work. Their support team helped me a lot to be more familiar with the system

Review Source

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