# LANtelligence Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LANtelligence Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/142601/LANtelligence

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# 

 LANtelligence Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

LANtelligence

## What is LANtelligence?

Call center platform that provides customer satisfaction through telephony support and unified communications.

## What is LANtelligence used for?

[Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for LANtelligence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.lantelligence.com&name=LANtelligence)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### LANtelligence

4.3 (12)

VS.

[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (12)

Ease Of Use

4.4 (2,177)

Value For Money

3.6 (8)

Value For Money

4.5 (1,933)

Customer Service

3.8 (9)

Customer Service

4.3 (1,922)

## LANtelligence alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

Highest Rated

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[View all alternatives](https://www.capterra.com/p/142601/LANtelligence/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Automatic Call Distribution

Distribute/route/connect calls

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Queue Management

Monitor wait time and abandonment for incoming requests that have not been routed

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

LANtelligence 7 features

System alerts about the need to escalate an issue or request

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.3 (12)

4.3

Based on 12 reviews

## Pricing

Value for money

3.6 (8)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.6 (8)

3.6

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (9)

3.8

Based on 9 reviews

## User reviews

Overall rating

4.3

Based on 12 reviews

Filter by rating

5(5)

4(5)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Mark B.

Application Developer

Insurance

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 9, 2021

I am very pleased with our transition to Mitel and am happy we choose this over our last product.

Pros

We recently switched over to Mitel from another product. The transition was seamless and most users were able to get up and running with little to no issues. The user interface is intuitive and easy to use, and call quality has been great, even with many more people working remotely

Cons

My only con is not really with this software in particular, but over all with software like this. I feel like this functionality should be baked into products like microsoft outlook so that we have one less piece of software to use and support. However, for what it does, Mitel works great!

Switched from

[MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TB

Ty B.

Facility Manager

Chemicals

### "Mitel MiCollab Network Telephone "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 8, 2020

Ultimately, I am pleased with MiCollab due to the simplicity to locate contacts within the software directory. Lastly, I really like that MiCollab pairs with Plantronics for easy to use hands free collaboration.

Pros

The software gives teams the ability to chat and to network using Ad-hoc Meetings.

Cons

Ad-hoc Meeting function could use more features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Ashley B.

Manager

Accounting

### "Mitel Connect"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 14, 2020

Great - recommend to any business with 10 or more people.

Pros

I like that I can connect to my co-workers immediately - not only by instant messaging but also phone. I also like that I can forward my work phone to my cell phone.

Cons

I really don't have any complaints. I wish it wouldn't allow someone to send you a message when you are on do not disturb because the notifications do not pop up when you go back to available.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BA

Bryan A.

Director of IT

Facilities Services

### "Why We Moved Away from Mitel"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

August 4, 2020

My overall experience with Mitel is not good. I had many many other software to complete my system needs. Mitel only supported the phone calls. I had another server for remote phones, another for voice mail, another for FAX, another for recorded lines... need I go on? Hence, why I moved to a cloud solution with every need met.

Pros

Mitel is very stable for your basic VoIP needs. They can provide the equipment or it can be integrated into your virtual environment.

Cons

It is very expensive to maintain. A third party vendor licensed with Mitel must be used to support it. Just because I purchased a user license, I am not able to contact their support. The Mitel support will only talk to a licensed vendor. This is one of the reasons for increased support expenses.

Alternatives considered

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

Reasons for choosing LANtelligence

I chose the alternative over Mitel. But during the 15 years of using Mitel, there was no other able to fully replace it at that time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Stephanie H.

Trainin Coordinator

Public Safety

### "Great Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 2, 2020

Pros

I like being able to search for a colleague quickly dial their extension. I also love the transfer feature of being able to just drag the call over someone's name to quickly and easily transfer calls to them.

Cons

I have no complaints about this software at this time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

Jason A.

Sergeant

Public Safety

### "Simple to use product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 27, 2020

Pros

I've only been using it for a month or so, but the transition has been great. I can review call history on my computer, listen to voicemails, review text translations, and forward desk calls to my cell phone.

Cons

Nothing I can think of at this time. I may come up with something as I use the product longer.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Julia D.

Business development specialist

Consumer Services

### "Mitel review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

November 23, 2019

Overall mitel has been a good application and I enjoy the ease of use.

Pros

I enjoy that this software is interactive in the sense that it connects with my hardwired phone. I click the number I wish to call and it calls them from my phone.

Cons

Sometimes the service tends to cut out and will not always accept incoming voicemails. This tends to be very frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Steven S.

VP/GM Industrial Group

Staffing and Recruiting

### "Daily Shoretel/Mitel User for almost 2 years"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 18, 2019

Pros

Shoretel/Mitel integrated with our Customer Relationship Management (CRM) software and allowed up to use click to dial functionality. I make over 6,500 phone calls annually so this is important from a time management perspective.

Cons

We experienced some technical glitches with both outbound and inbound calling. Again we make heavy call volume so our usage would definitely find the limits of the system. To be fair these glitches were not anything that would shut us down for hours or days but still an issue.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Chad J.

Director of IT and HR Operations

Government Administration

### "Good for Medium Sized Organziations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 20, 2019

Great experience with Mitel. Would recommend it for similar-sized organizations.

Pros

The Mitel Connection software makes the phone experience excellent. It is easy to look up numbers in the directory and set favorites.

Cons

Setting up the Events features with Exchange has presented some challenges. Otherwise, this product has been very good for us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Eric H.

VP of Infrastructure

Staffing and Recruiting

### "Review of Mitel/Shoretel"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

September 18, 2019

The software was good, and served our need for 3 years. At the time, they did not seem interested in evolving the software to change with the times. For example, they had no plan add additional tools such as SMS. Their reporting was also behind the times.

Pros

The best part of the software was their integration with our CRM. We were able to use the click-dial functionality from our CRM. It was also helpful that their support was based in the US.

Cons

I struggled working with the initial set up team. At the time, they used 3rd party sales reps and they didn't communicate the customer need with the set up teams.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/142601/LANtelligence/reviews/)

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)