# LANtelligence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LANtelligence the right Call Center solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142601/LANtelligence/reviews --- LANtelligence 4.3 (12) [View alternatives](https://www.capterra.com/p/142601/LANtelligence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of LANtelligence Ease of use 4.4 Customer Service 3.8 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad J. Director of IT and HR Operations Government Administration Used the software for: 2+ years ### "Good for Medium Sized Organziations" September 20, 2019 5.0 Great experience with Mitel. Would recommend it for similar-sized organizations. Pros The Mitel Connection software makes the phone experience excellent. It is easy to look up numbers in the directory and set favorites. Cons Setting up the Events features with Exchange has presented some challenges. Otherwise, this product has been very good for us. Review Source BA Bryan A. Director of IT Facilities Services Used the software for: 2+ years ### "Why We Moved Away from Mitel" August 4, 2020 4.0 My overall experience with Mitel is not good. I had many many other software to complete my system needs. Mitel only supported the phone calls. I had another server for remote phones, another for voice mail, another for FAX, another for recorded lines... need I go on? Hence, why I moved to a cloud solution with every need met. Pros Mitel is very stable for your basic VoIP needs. They can provide the equipment or it can be integrated into your virtual environment. Cons It is very expensive to maintain. A third party vendor licensed with Mitel must be used to support it. Just because I purchased a user license, I am not able to contact their support. The Mitel support will only talk to a licensed vendor. This is one of the reasons for increased support expenses. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Reason for choosing LANtelligence I chose the alternative over Mitel. But during the 15 years of using Mitel, there was no other able to fully replace it at that time. Review Source PE Patricia E. call center rep Gambling & Casinos Used the software for: 1-2 years ### "Mitel Not your best phone software" June 6, 2019 3.0 i used mitel software while working for a call center sightline payments. aside from the constant outages sometimes for more than 2 hours and sometimes first thing in the morning when customers are calling, there was no phones working. this was a constant battle over the course of 1 year while i was there working. Pros it was easy to use very simple platform. there was nothing difficult that even an beginner at taking phone calls couldnt figure out. you push the phone icon for accepting a call and the red phone icon for hanging up. there was a drop down menu for taking breaks and lunch and meetings . Cons constant outages and bad support. My boss was constantly sometimes every day talking to support for sometimes more thsn an hour trying to figure out wehat the issue was. sometimes days before he could find a solution to get aour phones up and running. sometimes there was no resolutution . we had to hope for the best on getting phone calls. im not exaggerating. Review Source AB Ashley B. Manager Accounting Used the software for: 2+ years ### "Mitel Connect" September 14, 2020 4.0 Great - recommend to any business with 10 or more people. Pros I like that I can connect to my co-workers immediately - not only by instant messaging but also phone. I also like that I can forward my work phone to my cell phone. Cons I really don't have any complaints. I wish it wouldn't allow someone to send you a message when you are on do not disturb because the notifications do not pop up when you go back to available. Review Source SS Steven S. VP/GM Industrial Group Staffing and Recruiting Used the software for: 6-12 months ### "Daily Shoretel/Mitel User for almost 2 years" November 18, 2019 4.0 Pros Shoretel/Mitel integrated with our Customer Relationship Management (CRM) software and allowed up to use click to dial functionality. I make over 6,500 phone calls annually so this is important from a time management perspective. Cons We experienced some technical glitches with both outbound and inbound calling. Again we make heavy call volume so our usage would definitely find the limits of the system. To be fair these glitches were not anything that would shut us down for hours or days but still an issue. Review Source EH Eric H. VP of Infrastructure Staffing and Recruiting Used the software for: 2+ years ### "Review of Mitel/Shoretel" September 18, 2019 3.0 The software was good, and served our need for 3 years. At the time, they did not seem interested in evolving the software to change with the times. For example, they had no plan add additional tools such as SMS. Their reporting was also behind the times. Pros The best part of the software was their integration with our CRM. We were able to use the click-dial functionality from our CRM. It was also helpful that their support was based in the US. Cons I struggled working with the initial set up team. At the time, they used 3rd party sales reps and they didn't communicate the customer need with the set up teams. Review Source JD Julia D. Business development specialist Consumer Services Used the software for: 6-12 months ### "Mitel review " November 23, 2019 5.0 Overall mitel has been a good application and I enjoy the ease of use. Pros I enjoy that this software is interactive in the sense that it connects with my hardwired phone. I click the number I wish to call and it calls them from my phone. Cons Sometimes the service tends to cut out and will not always accept incoming voicemails. This tends to be very frustrating. Review Source MB Mark B. Application Developer Insurance Used the software for: Less than 6 months ### "Easy to use" February 9, 2021 5.0 I am very pleased with our transition to Mitel and am happy we choose this over our last product. Pros We recently switched over to Mitel from another product. The transition was seamless and most users were able to get up and running with little to no issues. The user interface is intuitive and easy to use, and call quality has been great, even with many more people working remotely Cons My only con is not really with this software in particular, but over all with software like this. I feel like this functionality should be baked into products like microsoft outlook so that we have one less piece of software to use and support. However, for what it does, Mitel works great! Review Source TB Ty B. Facility Manager Chemicals Used the software for: Less than 6 months ### "Mitel MiCollab Network Telephone " December 8, 2020 4.0 Ultimately, I am pleased with MiCollab due to the simplicity to locate contacts within the software directory. Lastly, I really like that MiCollab pairs with Plantronics for easy to use hands free collaboration. Pros The software gives teams the ability to chat and to network using Ad-hoc Meetings. Cons Ad-hoc Meeting function could use more features. Review Source JB Jeff B. VP of Customer Service Financial Services Used the software for: Less than 6 months ### "Mitel has worked out well for our company" September 3, 2019 4.0 So far, so good. We switched as a company about 4-5 months ago. Pros We switched from another service and overall Mitel has been a good change. It has been a good value for the money. Cons I have not really had any issues with it. Overall the change was pretty easy for our company. We utilize more of the options they offer. Review Source JA Jason A. Sergeant Public Safety Used the software for: Less than 6 months ### "Simple to use product" March 27, 2020 5.0 Pros I've only been using it for a month or so, but the transition has been great. I can review call history on my computer, listen to voicemails, review text translations, and forward desk calls to my cell phone. Cons Nothing I can think of at this time. I may come up with something as I use the product longer. Review Source SH Stephanie H. Trainin Coordinator Public Safety Used the software for: Less than 6 months ### "Great Software" April 2, 2020 5.0 Pros I like being able to search for a colleague quickly dial their extension. I also love the transfer feature of being able to just drag the call over someone's name to quickly and easily transfer calls to them. Cons I have no complaints about this software at this time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.