Who Uses This Software?

Providing solutions for NEMT, taxi, para-transit type businesses needing efficient dispatching solutions that are intuitive and comprehensive, enabling integration with various 3rd parties.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IDAT Solutions
  • idatsolutions.com
  • Founded 2013
  • United States

About M-DATS

Non-Emergency Medical Transport (NEMT) and Taxi based companies find M-DATS is the most intuitive and powerful cloud based dispatching solution. Our software focuses on integration with 3rd parties to provide a truly comprehensive solution. By providing this efficiency, you gain the "lanes of traffic" needed from start to finish with your day-to-day operations. We also create customized plugin integration with brokerages, instead of just simple one-size-fits-all import functions that others


M-DATS Features

  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

M-DATS Reviews Recently Reviewed!


Makes dispatching multiple vehicles much easier.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Moving and changing trips and runs, and creating and importing trips from brokerages made easy and quick.

Overall: It can take awhile to learn the multiple functions of program, but once learned it's worth the time.

Amazing software and great customer service. The software is easy to understand and is very reliable

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is a game changer. Makes my job a whole lot easier and is very simple to use. Comes with great customer service that can't be beat!

Cons: Not much to dislike about this software?! One minor issue that has come up has to do with the mobile app. On the mobile app the drivers are not able to see a client appointment time.

Being a dispatcher this tool is very helpful.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: When a brokerage calls and needs an ETA or to report a cancellation, I'm able to respond to them quickly. It saves on time and money and is the most efficient way to run a medical transportation company. Paperless is the way to go!

Cons: When you go to download rides from a certain brokerage's, it doesn't let you just download a few at a time, it makes it so you have to download multiple (10 to 15) at a time. However, the M-Dats system does't let the same ride download twice so it not a that big of a deal.

Vendor Response

by IDAT Solutions on January 21, 2018

Hi Jonathan, We really appreciate you taking the time to provide your feedback. Regarding your issue with downloading rides. Our system has you download a minimum number of trips only for the broker you work with because the brokers data limitations requires us to have enough data to ensure the integrity of the information they provide. This is specific to the one plugin you use and not all broker plugins. Please reach out to our support team though as this validation check can actually be disabled within your account settings, if you prefer. Hope that helps!

Intuitive and innovative! This product allows us to be the best in our industry!

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: M-DATS is, by far, the best and most comprehensive NEMT dispatching product available on the market today. I have personally used other dispatching products and they don't even come close to meeting our needs and expectations. M-DATS is intuitive to use, even for non tech-savvy individuals. Using this product, we are able to maximize our efficiency in trip count, scheduling, billing, audits, and so much more.

M-dats software been the absolute best in the market place...Gives you the peace of mind & simplicit

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simplicity & Duplication which saves us time & money.

It¿s set up and customized just the way you would need to use it for your company.

Cons: Some normal updates.
I¿d like to see the times of pick-up and drop off bigger. It gives a better view to all drivers when using the app.
Lastly, I recommend a live person to speak with when calling for important Questions & Help!

Vendor Response

by IDAT Solutions on January 21, 2018

Hi Casey, Thank you so much for taking the time to leave your feedback. We're happy to let you know that some updates are coming within the mobile application regarding showing pick-up times. As far as a live person to speak with, we do have staff available to take calls, but being a small company we sometimes have to call someone back since we're on the other line. We decided it was best not to make customers wait on-hold very long and to prompt for a voicemail. We also will call customers if necessary following support ticket emails. Overall, emails been the preferred support channel as most customers get busy handling the day-to-day dispatching of their company. We do hope that as we continue to grow to have more support staff available to handle support related calls. Thank you!

Very efficient product that is our primary use in our daily operations.

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like that this software has all that we need to run our company all in one program. Whether it be trip importing, scheduling, driver tracking, billing, and an ongoing list of features. From day's start to day's end, this software has made advanced our operations and without it, we would definitely have a difficult time running our company.

Capterra-loader

Great product has evolved as needs have changed, great integration.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Has been very easy to get changes done to meet our needs,Integration with other programs such as billing and fleet maintenance.

Overall: Have not got any complaints system has been very reliable, support is exceptional as we are based in the same city.

Great product that has completely streamlined how i manage our company.

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. It has made tracking and routing our vehicles so simple. Has cut the amount of time i spent creating delivery routes in half. The product also offers so many options t ease other areas, like billing and even offers connections to other apps for time sheets and fleet maintenance.

Overall: More time to focus on other areas of my job.

From onboarding to implementation M-DATS has far exceeded our expectations.

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: M-DATS is intuitive, easy to implement, and packed with features like Xero integration, broker plugins, driver reports, vehicle, and maintenance tracking, route optimization and much more. Everything we need to run our business all in one place. Their commitment to customer support, from our fully supported free 30-day trial up to now, has been outstanding. And perhaps best of all, M-DATS has cut our back-end work load in half. We couldn't be more pleased.

Cons: M-DATS does not have an import/export function at this time. Having had the ability to upload our existing client database into M-DATS, for example, would have saved us a lot of time at implementation.

Overall: M-DATS cut our process times in half, increased our billing accuracy, and allows us to focus more on interacting with our customers. We're very pleased with the product M-DATS has delivered.

Best, Professional Software

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy Dispatching
-Driver Reports
-Mobile Application
-Live tracking/messaging for drivers
-Broker Plugins

Overall: The software M-DATS made by IDAT Solutions has been a wonderful solution for our company.
M-DATS is a low cost, professional, and very useful software for dispatching. This software goes beyond the limits of just regular dispatching. It includes many useful features like driver reports, billing features and much more! The low cost for this software is so worth it. If you have an NEMT company, I really recommend M-DATS. It really is a solution!

Vendor Response

by IDAT Solutions on July 12, 2017

Hisham, Thank you so much for the feedback. We look forward to continuing to help you provide excellent services in Florida.We hope you've been enjoying all the new features and improvements we've been making over the last 6 months (since your review). Regards,