Who Uses This Software?

Onfleet customers range from multi-national couriers, retailers and distributors to on-demand delivery startups. Our customers deliver everything from food & beverages to parcels & pharmaceuticals.


Average Ratings

30 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
    See pricing details
  • Pricing Details
    Pricing is based on features and usage
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Onfleet
  • onfleet.com
  • Founded 2012
  • United States

About Onfleet

Onfleet's modern, delightful delivery management software makes it easy for couriers to manage and analyze their local deliveries. Onfleet includes intuitive smartphone apps for drivers, a real-time web dashboard for dispatchers, and automated SMS notifications and driver tracking for your customers. Our API allows for integration into online ordering and other systems. Our software has powered millions of deliveries for couriers in 60+ countries around the world. Start your free trial today!


Onfleet Features

  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management
  • Barcode Support
  • Billing & Invoicing
  • Compensation Management
  • Customer Database
  • Dispatch Management
  • Job Assignment Management
  • Label Printing
  • Order Entry
  • Routing
  • Scheduling
  • Customer Portal
  • Dispatch Management
  • Driver ETA
  • Driver Management
  • For Courier Services
  • For Freight
  • For Restaurants
  • Order Tracking
  • Routing
  • Scheduling
  • Signature Capture
  • Surveys & Feedback
  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management
  • Delivery Tracking
  • Dispatch Management
  • For Restaurants
  • Gift Card Management
  • Menu Management
  • Online Ordering
  • Order Management
  • Routing
  • Sales Trend Analysis
  • Supports Loyalty Program
  • 3PL
  • Barcoding / RFID
  • Container Tracking
  • CRM
  • Cross Docking
  • Inventory Management
  • Job Management
  • Labor Management
  • Order Management
  • Purchasing
  • Scheduling
  • Shipping Management
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking
  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management

Onfleet Reviews Recently Reviewed!


Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks.

The feature to give all the information for our customer and our drivers.

Cons: The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned.

Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Overall: Effortless tracking of drivers and helps do give our customer the best service.

Vendor Response

by Onfleet on January 19, 2018

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

Simple and easy to manage across multiple teams and hundreds of deliveries.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of using OnFleet is the simplicity it provides in customer records management, long term record storage and ease of access, and simple importing and exporting of task new and old.

Cons: The worst part of the software is the lack of mobile support for the dispatchers. It would be great to have a mobile app for dispatchers to use who can't be in front of a PC while needing to run dispatch. Also, the driver app greatly slows down older phones. Sometimes to the point of totally locking them up.

Overall: Streamlines our delivery business

Vendor Response

by Onfleet on January 23, 2018

Thanks for the review, Dan! Glad to be working with you and the Supper Meals team. Stay tuned for an upcoming announcement regarding mobile dispatching ;)

Onfleet has been great for my company in allowing ease of creating routes and managing our drivers

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks

Cons: That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.

Overall: It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.

Vendor Response

by Onfleet on January 19, 2018

Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.

Capterra loader

Overall it's made life simplier

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.

Cons: The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.

Overall: The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.

Vendor Response

by Onfleet on January 18, 2018

Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)

Fast & very practical tool

Feb 18, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy-practical to follow up and navigate while on site or in the app.

Cons: That our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.

Overall: Overall it's has been an outstanding performance, just a few drawbacks we faced some weeks ago or have been facing still now, 1) A total black out, the task of our client it never showed up (we were blind) and 2) when it turns on or it turns off sometimes in driver's cel or in the lap top's dashboard the status of our driver. Thanks for your attentions and time. Enjoy your weekend.

Recommendations to other buyers: That's all, and thanks for your great support, on time.

Vendor Response

by Onfleet on February 21, 2017

Thanks very much for your review! We're excited to be working with the 4GO team. The issues you encountered seem to be related to cellphone reception / connectivity. We will relay it to our engineering support team to investigate!

Just what we needed

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.

Cons: I dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.

Onfleet - Dispatching for Food Connect

Sep 13, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Cons: I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports...

I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Vendor Response

by Onfleet on September 17, 2018

Thanks very much for the review Megan. We have major improvements to mobile dispatching coming soon, so stay tuned! Also please feel free to submit any other feedback or requests regarding reporting functionality to support@onfleet.com. We're here to help!

Great API integration

Feb 21, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.

Vendor Response

by Onfleet on February 21, 2017

Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at support@onfleet.com. We're here to help!

Would give it 5 stars, its an excellent product, but it lacks of further customization...

Jan 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and configure.

You can setup communications (vía SMS and others) to interact with customers, drivers and operators.

Good cost-benefit relation

Cons: It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Overall: Structured own fleet automation and task optimization and follow up.

Best logistics software we've come across

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and willingness to add features we request.

Cons: Would like to see routes get optimized based on start / end location vs. hub approach.

Overall: Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.

Recommendations to other buyers: Nope.

Vendor Response

by Onfleet on February 15, 2017

Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!

Easy. Reliable. Seamless

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Onfleet for quite sometime now. Our clients love the notifications and ability to track their delivery driver. This application not only makes the task of dispatching easy but works well for branding a company's image. Keep up the great work guys!

Vendor Response

by Onfleet on February 15, 2017

Thanks very much for your review! We're excited to be working with the Pharmsquad team.

Great tool for managing my fleet.

Jan 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use. Helps manage where my fleet is at. Gives me up to the minute updates. I also like the way our customer/s can track the progress of our truck to their job site. Easy to add or delete tasks. Or add or remove users.

Cons: It would be great to be able to drill in farther and be able to get a street view (like google maps) of where my truck/s are located. Also, would be great to be able to go back and view history of previous days activity. Also, another idea is to be able to track miles driven per state. For reporting purposes for apportioned plates.

Overall: Helps me manage my fleet and monitor where my trucks are at at any given moment.

Vendor Response

by Onfleet on January 19, 2018

Thanks for the feedback, Kenny! It's been great having you as a customer for so long. We discussed your feedback as a team today, and I'm happy to report that we're already working on task history improvements and have some ideas around the street view idea :) We'll be in touch as soon as we have more to share!

Although I've had my fair share of issues I will stick with onfleet

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.

Cons: I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.

Overall: Until I find a better solution i will continue to recommend this software.

Great app and awesome Customer support

Sep 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer Support is very fast and helpful responding whenever we have a question to improve the deliveries to our customers.

Cons: After not having used the software for a while, it asks to restart with your credentials.

Overall: Onfleet is helping our business to deliver to our customers in a fast and efficient way. Thank you

Vendor Response

by Onfleet on September 11, 2018

Thank you very much for your feedback, Alejandro!

Works from day one!

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great integration, bug free, flawless.

Cons: The price is a little steep when you are a beginner, with little orders, which for us, who have to convert the currency to colombian pesos, eats up most of our profits until we have significant orders to get a lower fee per task. We have to have 2 tasks by the way, which makes it more expensive still.

Overall: For our delivery startup, we had a number of choices, some even cheaper, but the quality of the web app, the customer service, the tutorials, and mostly the top notch software which from day one worked without any bugs or issues, compared to some trials we had with other companies, was the reason we choose and love Onfleet for our company.

Recommendations to other buyers: Great software really, that's the main reason for now we chose Onfleet, we need the most reliable software till we can create our own. (The costs really can eat up our profits.)

Vendor Response

by Onfleet on February 15, 2017

Thanks very much for your review! We're excited to be working with the Comidin team. As you mentioned, with increased delivery volume the average per-task pricing starts going down very quickly :) Also, when you get to a higher volume, you'll be able to pre-purchase task credits for up to 20% off! Email us to learn more about this.

Well-rounded delivery Saas

Sep 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to use both for the management to the driver

- Decent pricing/drop

- Great apps

- Constant Improvement

Cons: - so far nothing much, improvements are on the way!

Overall: Help us with optimizing the road, liaising efficiently with our fleet of drivers

Vendor Response

by Onfleet on September 17, 2018

Thanks very much for your review, Arthur! We love working with FitThree and look forward to continuing to deploy more improvements for you and the team soon!

Fantastic Fleet Management Software

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: On fleet has been a huge help to my business. It's robust, yet easy to use and the customer service is fantastic!

Onfleet

Sep 09, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Organization, very easy to figure out. The efficiency for drivers when using it is perfect.

Cons: When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side .

Overall: Overall 8/10.

Vendor Response

by Onfleet on September 11, 2018

Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration.

Onfleet review

Sep 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The simplicity of the UI makes it easy to find items and teach new users.

Cons: The speed once volume is added is borderline unusable.

Vendor Response

by Onfleet on September 12, 2018

Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.

OnFleet and Meadow

Jan 19, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've onboarded a lot of partners specifically in the cannabis industry. The product has been extremely helpful and we love working with you. We've done a lot of the onboarding on our own but it would be helpful to have some docs that you currently use that we can customize specific to this integration. A best practices guide would be helpful. Unlocking the secrets that are less obvious like understanding how to make a call or a text from the driver app and how the phone number is anonymized.

The only complaints that we've gotten are about the Android app being buggy.

Easy to use

Feb 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The app is great, but I would appreciate having more downable reports, not just a csv with all the information mixed

Vendor Response

by Onfleet on February 15, 2017

Thanks very much for your review! We're excited to be working with the LolaMarket team. I have relayed your feedback to enhance Onfleet's reporting to our product team!

Great product!

Feb 21, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My company uses Onfleet on a daily basis, have had no issues and it performs very well. We use the driver app and the web based platform.

Vendor Response

by Onfleet on February 21, 2017

Thanks very much for your review! We're excited to be working with the Dayjenay team.

Awesome product solving a critical need for our food delivery service

Jan 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using Onfleet for a while and really love the product. It helps us know where our drivers are at all times, anticipate problems in the field, and have top-notch communications with our customers. The API is really easy to work with, and we use it to import our data each morning. Any issues have been quickly resolved (usually within 15 min) by the Onfleet support team. Overall we are very happy customers!

Great service !

Feb 21, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I use Onfleet 5 hours a day, it's very powerful. Can't wait to see next features (I'm hoping for personalized communication according to task type, color customisation for pins, etc)

Vendor Response

by Onfleet on February 21, 2017

Thanks very much for your review and feedback! We're excited to be working with the Cubyn team. Your suggestions will be relayed to the product team for consideration in an upcoming release!

Phenomenal product that brings big efficiencies even for small companies

Jan 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: OnFleet has been an incredibly valuable tool for our company to manage our fleet and help with customers notifications to ensure fewer missed deliveries. The web and mobile apps are very easy to use and it takes just a few moments to train our drivers. Most important the support team is second to none.

Great overall experience

Jan 19, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We love using onfleet its easy to use and our customers love knowing where their delivery is and how long it will take to get to them.

It would be great to be able to end a task, if one of the drivers forgets to complete it, so that the customer cant always track the driver.

Super easy to use and implement! Great people.

Jan 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Onfleet has really upped our courier management game and helps us deliver a best in class gifting service. The team has communicated very well in regards to product additions we need and have even implemented many of the items!

They are a great partner.

Overall Review

Jan 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I've had nothing but great experiences working with OnFleet! Your customer service is fantastic! Thanks and keep up the great work! : )

Vendor Response

by Onfleet on February 19, 2016

Thanks very much for your review! We're excited to be working with you and the Methodology team.

Efficient platform

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Have been using Onfleet for a local delivery company with a fleet of 70 people and the platform proves to be very efficient.

Vendor Response

by Onfleet on February 16, 2017

Thanks very much for your review! We're excited to be working with the dahmakan team.

My on fleet review

Jan 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: easy of use, api, escalable.

Cons: need of a manager app o mobile user interface. address in other country's don't match google maps, and you can't input address if they don't match.