# Onfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Onfleet the right Delivery Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142633/Onfleet/reviews/ --- Onfleet 4.6 (96) [View alternatives](https://www.capterra.com/p/142633/Onfleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Onfleet Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Mariah G Self employedMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “What i like most about the Onfleet app is the fact I can turn on my location so it tracks the time I spent on my route.“ September 2, 2025 YF Yael F Co Founder Ai EngineerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: Less than 6 months. “A payment method associated with me continued to be charged even though I was not the account owner and had no administrative access to billing settings, subscription management, or payment methods. When a different company payment method failed, charges reverted to my card without my knowledge and without any mechanism available to me to review or remove it.“ June 8, 2026 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products.“ October 27, 2023 YF Yael F Co Founder Ai EngineerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: Less than 6 months. “The account was inactive for months, yet billing continued. When I requested a refund for unused service, the request was denied despite the lack of recent platform usage.“ June 8, 2026 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Likewise, in the logistics space, Onfleet has a product that saved us a huge amount of time while allowing us to build out a custom logistics solution unlike any other in the construction industry.“ October 27, 2023 JH Jimmy H Logistics SpecialistLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: 6-12 months. “At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal.“ October 23, 2025 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability.“ October 27, 2023 MP Mathew P CeoLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The account manager only hits you up to raise prices on you“ October 26, 2023 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vinol Joy D. Co-Founder Logistics and Supply Chain Used the software for: 6-12 months ### "Great software for warehouses/ trucks - yet to step up for on demand delivery use cases" July 14, 2021 4.0 Its an amazing software easy to use, best pricing model of pay as per use and scale as you go, wish it could support driver pay integrations, ability for drivers to self pick up task s(especially when they are linked pick up and drop -off) Pros \- It comes with driver apps for Android and iOS out of the box - Setup was quick and easy - SMS and live notifications very well integrated - Easy to use dispatch UI and drag and drop options - Transparent pricing - Amazing feature of multi brand support (especially when you scale) Cons \- Not the best for food delivery or on demand delivery services and there is no way to broadcast tasks and drivers to pick up tasks (Currently in beta but featureless) - Allows communication between drivers , caused us potential trouble of drivers ganging against us - No driver management of driver pay integrations - Route optimization is made for truck or warehouse deliveries and not like on-demand deliveries, Eg.If you need 50 drops from one pick up location it takes a lot of workarounds to optimize - Few downtimes of software when the entire communication went down since they were using twilio, sometimes route optimizations had issues Alternatives considered [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/)[GetSwift](https://www.capterra.com/p/145621/GetSwift/)[Bringg](https://www.capterra.com/p/145854/Bringg/)[FarEye](https://www.capterra.com/p/228871/FarEye/)[Locus Dispatch Management Platform](https://www.capterra.com/p/176446/Locus-Dispatcher/) Reason for choosing Onfleet Mostly for easy of access, clean and easy to use UI, simple plug and play model Also most importantly the pricing was at task level rather than at driver or dispatcher level Review Source Response from Onfleet August 5, 2021 Thank you for these details - pros and cons alike! We love that you appreciate the UI and ease of onboarding. AR Ashli R. General Manager Alternative Medicine Used the software for: Less than 6 months ### "Exceeds the simplicity that competitors dont!" June 28, 2021 5.0 As a cannabis distribution company, it is extremely important to track fleet and drivers, route multiple deliveries and scheduling the most efficient routes since we are carrying expensive products that must be left in cold temps. We are able to track all our employees and more with OnFleet, and provide exact etas to brands that procure us to make their scheduled deliveries. Best most simplified delivery platform on the market. Pros I absolutely love the simplicity that this platform provides. Optimized routing and the option to see where our fleet/drivers are in real time. The last feature that is very helpful is the eta text message. Cons I liked the price point least, along with the way the scheduling auto-sets. It seems like it's a little redundant but it definitely still gets the job done. Switched from [Bringg](https://www.capterra.com/p/145854/Bringg/) We made the permanent switch because Bringg is not user friendly, it is incredibly time consuming when routing. The options are endless but do they help, are they making our dispatchers' life easier, and are the routes' etas in real time? I can whole heartedly answer no to all of those. All honesty, I've worked with many other people that have used Bringg and we've all agreed that it is the least wanted software out there. Thanks OnFleet for making my life easier and for the great customer service!!! Review Source YF Yael F. Co Founder Ai Engineer Logistics and Supply Chain Used the software for: Less than 6 months ### "Poor Billing Governance and No Effective Control Over Payment Methods" June 8, 2026 1.0 While the product itself is functional, my experience with account management and billing was extremely frustrating. The most concerning issue was discovering that I remained financially responsible for recurring charges while lacking the permissions necessary to manage the subscription or remove the payment method being charged. This created a situation where I had financial liability without corresponding account control. Customer support was responsive, but ultimately unwilling to provide a refund despite prolonged inactivity and legitimate concerns regarding payment management. I cannot recommend a platform where billing responsibility and account control can become disconnected in this way. Pros The platform itself provides useful logistics and delivery management capabilities. Initial onboarding was straightforward and the product generally performed as expected when actively used. Cons illing transparency and account governance were extremely disappointing. A payment method associated with me continued to be charged even though I was not the account owner and had no administrative access to billing settings, subscription management, or payment methods. When a different company payment method failed, charges reverted to my card without my knowledge and without any mechanism available to me to review or remove it. The account was inactive for months, yet billing continued. When I requested a refund for unused service, the request was denied despite the lack of recent platform usage. The overall process exposed serious concerns regarding billing controls, payment method management, and customer visibility over recurring charges. Switched from [Fleetbase Console](https://www.capterra.com/p/228655/Fleetbase-Console/) We switched from Onfleet to Fleetbase because we wanted greater control, transparency, and ownership of our logistics infrastructure. Fleetbase offers a modern open source architecture that can be self hosted while still providing a cloud option when needed. This gives us full visibility over our data, billing, and operational workflows, without being locked into a proprietary platform. As our business grows, having the flexibility to customize the platform, integrate it deeply with our systems, and maintain complete control over access and costs became a strategic advantage. Fleetbase better aligns with our long term technology and operational requirements. Review Source VR Verified Reviewer Co-Founder Food & Beverages Used the software for: 6-12 months ### "Easy to use software" July 1, 2021 5.0 The software has helped make the driver management and route tracking piece of our business a lot simpler. Pros The software has been reliable and just works. Delivery is a key part of our business and this software definitely helps us co-ordinate well with the drivers along with giving customers the opportunity to track their food. Cons The time estimates are too pessimistic and overshoot actual driving times by at least 50%. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing Onfleet Ease of use Driver management Route tracking Review Source Response from Onfleet August 5, 2021 Thank you for your review and the insights. We are continuously working to have our ETAs be as accurate as possible! JH Jimmy H. Logistics Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Centralized Data Management, But Slows Down with Heavy Filtering" October 23, 2025 4.0 This tool helps eliminate the need to search through multiple sources when analyzing data, making the process much more efficient. It also provides valuable historical data, which is especially useful when reviewing past scenarios in detail. Pros What I appreciate most is being able to manage a large amount of data in a single location, instead of having to search through various different sources. Cons At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal. Review Source VR Verified Reviewer Self employed Marketing and Advertising Used the software for: Less than 6 months ### "It's okay to track a route " September 2, 2025 3.0 Overall my experience has been okay using the Onfleet app. Its not my favorite but it's not the worst either. Pros What i like most about the Onfleet app is the fact I can turn on my location so it tracks the time I spent on my route. Cons What I like least about the app is that there aren't any options to communicate directly in the app with another team member about a stop in a route. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) The company I do buisness with switched. Review Source Philip G. President/Owner Restaurants Used the software for: 2+ years ### "Fantastic product. Could not do deliveries without it " October 27, 2023 5.0 Onfleet has been immensely helpful in getting a small business to have a pro level delivery service with just simply a web browser. Pros The platform is easy to use, very responsive, has a well-built API which allows you to get your information in and out of the platform. Everything is lightning quick when you make changes they reflects across all dispatchers and all drivers instantly. Cons Overall not many, however if I had to pick something, I would say allowing a bit more organization tasks and better segmentation of communication to customers. Review Source Response from Onfleet October 30, 2023 Thank you for your time and your review Philip! We're lucky to work with you all and look forward to continuing to work with you. We've shared your feedback about segmentation with our product team and will make sure to address that and reach out to you to ask for feedback about the product roadmap as needed. Thanks again! Rajkishore M. Founder Logistics and Supply Chain Used the software for: 2+ years ### "Our Company without Onfleet is Cripple" July 24, 2021 5.0 We have integrated with our company to automate our delivery operations. It helped us to grow our business more and provide customers a well satisfied service with a limited time. Pros Super easy onboarding process and easy user interface. With lots of features like dispatch management, driver management it optimises time, routes, costs as well. After importing tasks it automatically assigns dispatches to the right drivers with availability and location to save time and cost. Adding new drivers is easy and with Android apps it becomes easy to train new drivers in a short time period. With route optimization it avoids traffic, under construction roads to skip delay in deliveries. With driver management system we can communicate with drivers in the field , can give specific instructions provided by customers. Live tracking facility not only provides us live location of drivers but also provides customers real time data of their orders with estimate time of delivery. Ensures accuracy in POD by capturing signatures, otps , barcodes , photos etc and on spot feedback for customers. It is easy to integrate with existing software to manage delivery operations. Cons In my experience I haven't found any issues with onfleet. They have fulfilled our all requirements. Some time due to maintainance it goes down. Pricing should be more cheaper according to features. Review Source Response from Onfleet August 5, 2021 Thank you for all of these product-specific details - this is great and helpful!! Sonja J. Customer Success Rep Food Production Used the software for: 6-12 months ### "Onfleet User Review" November 21, 2019 5.0 Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful! Pros I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple! Cons I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route. Review Source Response from Onfleet November 25, 2019 Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)! Assaf N. head of operations Consumer Goods Used the software for: 2+ years ### "review" June 29, 2021 5.0 very good Pros easy to use , user friendly , fleet managment Cons bugs , gets stuck , expensive to interact with other systems Review Source Response from Onfleet August 6, 2021 Thanks for the review and feedback - we aim to be easy to use for dispatchers, admins, drivers, and your customers. KS Kevin S. Manager Retail Used the software for: 2+ years ### "Mood Cannabis Jackson" October 26, 2023 5.0 Pros Things we like most: Ease of use and functionality Cons Too much money for the amount we use it Review Source Response from Onfleet October 30, 2023 Thank you very much for your time Kevin, and for being a valuable customer. We have contacted your support manager and our support lead to address any value issues you have. Of course we want to make sure you're getting the most bang for your buck. Looking forward to helping you with that and continuing to work together on growing your business. Thank you JD James D. Customer Experience Manager Logistics and Supply Chain Used the software for: 6-12 months ### "The most user friendly solution to delivery fleet management" June 24, 2021 5.0 Pros The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries. Cons There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development. Review Source Response from Onfleet June 29, 2021 Thanks for the review, especially on UI. We appreciate your comments on contactless signatures, what you're asking for is totally possible with a few changes in your admin settings. "Your friend" at Onfleet will follow up! BN Brian N. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Works" July 1, 2021 4.0 It’s a good way to follow the fleet of cars Pros It works and is easy for the users Simple to use Cons The typing of Trips in the system is to hard Alternatives considered [Non-Profit Fundraising Software](https://www.capterra.com/p/199583/Non-profit-Fundraising-Software/) Reason for choosing Onfleet A costumer was demanding it. Review Source Response from Onfleet August 5, 2021 Thanks for your review - we appreciate your time and thoughts on our product and how you use it for your business. EV Elyse V. Senior Customer Dispatcher Retail Used the software for: 1-2 years ### "Onfleet is Amazing" July 1, 2021 5.0 Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software Pros Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use. Cons the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted. Review Source Response from Onfleet August 5, 2021 Thank you for these accolades, especially standing the test of time. We appreciate your business! SM Sandile M. Sales Assistance Food & Beverages Used the software for: 2+ years ### "Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs " January 17, 2018 5.0 Effortless tracking of drivers and helps do give our customer the best service. Pros The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers. Cons The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection. Review Source Response from Onfleet January 19, 2018 Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment. AA Adrian A. manager Retail Used the software for: 2+ years ### "Great delivery manangement - game changer" July 16, 2021 5.0 Pros We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer Cons I wish we could search past deliveries easily. Review Source Response from Onfleet August 5, 2021 Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers. CB Camiel B. Entrepeneur Retail Used the software for: 1-2 years ### "CB's Review OnFleet" July 2, 2021 4.0 Easy to use route optimization Pros Efficient route planning and tracking facilities Cons Data analyzing facilities and lack of mobile dispatching facilities Review Source Response from Onfleet August 5, 2021 Thank you for your insights! Route planning and optimization is always a priority we know for your delivery business. SS Savanna S. Volunteer Engagement and Events Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Onfleet is our Volunteers favorite!! " June 3, 2021 5.0 Our volunteers love Onfleet!! Onfleet is amazing when it comes to best fit routes for all parties. Pros Onfleet is extremely helpful, especially the last year during the Pandemic. It is a company that specializes in logistics management and route optimization offering last-mile delivery. It was a huge help to our volunteers while delivering food to the most vulnerable. It tracked their routes as well as tracked the house the food was being delivered too. Cons You should allow yourself some time to learn the platform. Review Source Response from Onfleet June 29, 2021 Thanks for the kind words - good luck to you! DH Dylan H. Web Developer Arts and Crafts Used the software for: 1-2 years ### "Onfleet has been great for my company in allowing ease of creating routes and managing our drivers" January 16, 2018 4.0 It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery. Pros The ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks Cons That you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return. Review Source Response from Onfleet January 19, 2018 Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue. JT Jillian T. Program Manager Warehousing Used the software for: Less than 6 months ### "OnFleet supported our operations during COVID-19 response efforts" April 20, 2020 5.0 We ramped up our usual grocery delivery capacity to low-income seniors by ten-fold in response to coronavirus shelter-in-place orders. Previously our routing was done manually and was not scalable. With us needing to do 2,000 deliveries per day, we really needed a straightforward and high-capacity route optimization too. OnFleet is that and everything more. I love that there's a driver app, in app communication, and real-time tracking. Pros \- real-time delivery tracking - ease of onboarding for delivery drivers - great UX Cons I wish the search feature worked better - right now the search only searches through a list. Sometimes when I'm troubleshooting with a driver, I'd like to know where they are on the map. I'd want to be able to search for a driver or recipient and their name be highlighted in the map and in the side task bar. Review Source Response from Onfleet April 24, 2020 Thanks for the review, Jillian! We're excited to be working with you and your team during these challenging times. Happy to help in any way we can. MN Mohammed N. Logistics Associate Consumer Services Used the software for: 6-12 months ### "Easy to work on and great user interface" June 26, 2021 4.0 Good and easy to go software Pros The user interface of the software is awesome Cons Task adding while there are multiple tasks in the same location Review Source AS Alex S. CEO Consumer Services Used the software for: 6-12 months ### "Best logistics software we've come across" February 15, 2017 5.0 Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business. Pros Functionality and willingness to add features we request. Cons Would like to see routes get optimized based on start / end location vs. hub approach. Review Source Response from Onfleet February 15, 2017 Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review! CK Conra K. Sales Representative Used the software for: 2+ years ### "Although I've had my fair share of issues I will stick with onfleet" February 8, 2018 5.0 Until I find a better solution i will continue to recommend this software. Pros This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot. Cons I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery. Review Source AF Andrea F. Director Business Intelligence Non-Profit Organization Management Used the software for: Less than 6 months ### "High Volume Routing" April 19, 2020 5.0 Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers. Pros Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day. Cons We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data. Review Source Response from Onfleet April 25, 2020 Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times. JD Jonathan D. Dispatch Food Production Used the software for: 1-2 years ### "Onfleet" September 9, 2018 3.0 Overall 8/10. Pros Organization, very easy to figure out. The efficiency for drivers when using it is perfect. Cons When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side . Review Source Response from Onfleet September 11, 2018 Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.