# Onfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Onfleet the right Delivery Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142633/Onfleet/reviews --- Onfleet 4.6 (95) [View alternatives](https://www.capterra.com/p/142633/Onfleet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Onfleet Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Mariah G Self employedMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “What i like most about the Onfleet app is the fact I can turn on my location so it tracks the time I spent on my route.“ September 2, 2025 JH Jimmy H Logistics SpecialistLogistics and Supply Chain, 501 - 1,000 employeesUsed the software for: 6-12 months. “At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal.“ October 23, 2025 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products.“ October 27, 2023 As Abbey s Delivery and Dispatch associate Retail, 11 - 50 employeesUsed the software for: Less than 6 months. “Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.“ June 4, 2022 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Likewise, in the logistics space, Onfleet has a product that saved us a huge amount of time while allowing us to build out a custom logistics solution unlike any other in the construction industry.“ October 27, 2023 MP Mathew P CeoLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The account manager only hits you up to raise prices on you“ October 26, 2023 JW James W Co-founderConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability.“ October 27, 2023 AJ Ambryn J General ManagerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.“ June 28, 2021 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vinol Joy D. Co-Founder Logistics and Supply Chain Used the software for: 6-12 months ### "Great software for warehouses/ trucks - yet to step up for on demand delivery use cases" July 14, 2021 4.0 Its an amazing software easy to use, best pricing model of pay as per use and scale as you go, wish it could support driver pay integrations, ability for drivers to self pick up task s(especially when they are linked pick up and drop -off) Pros \- It comes with driver apps for Android and iOS out of the box - Setup was quick and easy - SMS and live notifications very well integrated - Easy to use dispatch UI and drag and drop options - Transparent pricing - Amazing feature of multi brand support (especially when you scale) Cons \- Not the best for food delivery or on demand delivery services and there is no way to broadcast tasks and drivers to pick up tasks (Currently in beta but featureless) - Allows communication between drivers , caused us potential trouble of drivers ganging against us - No driver management of driver pay integrations - Route optimization is made for truck or warehouse deliveries and not like on-demand deliveries, Eg.If you need 50 drops from one pick up location it takes a lot of workarounds to optimize - Few downtimes of software when the entire communication went down since they were using twilio, sometimes route optimizations had issues Alternatives considered [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/)[GetSwift](https://www.capterra.com/p/145621/GetSwift/)[Bringg](https://www.capterra.com/p/145854/Bringg/)[FarEye](https://www.capterra.com/p/228871/FarEye/)[Locus Dispatch Management Platform](https://www.capterra.com/p/176446/Locus-Dispatcher/) Reason for choosing Onfleet Mostly for easy of access, clean and easy to use UI, simple plug and play model Also most importantly the pricing was at task level rather than at driver or dispatcher level Review Source Response from Onfleet August 5, 2021 Thank you for these details - pros and cons alike! We love that you appreciate the UI and ease of onboarding. AR Ashli R. General Manager Alternative Medicine Used the software for: Less than 6 months ### "Exceeds the simplicity that competitors dont!" June 28, 2021 5.0 As a cannabis distribution company, it is extremely important to track fleet and drivers, route multiple deliveries and scheduling the most efficient routes since we are carrying expensive products that must be left in cold temps. We are able to track all our employees and more with OnFleet, and provide exact etas to brands that procure us to make their scheduled deliveries. Best most simplified delivery platform on the market. Pros I absolutely love the simplicity that this platform provides. Optimized routing and the option to see where our fleet/drivers are in real time. The last feature that is very helpful is the eta text message. Cons I liked the price point least, along with the way the scheduling auto-sets. It seems like it's a little redundant but it definitely still gets the job done. Switched from [Bringg](https://www.capterra.com/p/145854/Bringg/) We made the permanent switch because Bringg is not user friendly, it is incredibly time consuming when routing. The options are endless but do they help, are they making our dispatchers' life easier, and are the routes' etas in real time? I can whole heartedly answer no to all of those. All honesty, I've worked with many other people that have used Bringg and we've all agreed that it is the least wanted software out there. Thanks OnFleet for making my life easier and for the great customer service!!! Review Source VR Verified Reviewer Self employed Marketing and Advertising Used the software for: Less than 6 months ### "It's okay to track a route " September 2, 2025 3.0 Overall my experience has been okay using the Onfleet app. Its not my favorite but it's not the worst either. Pros What i like most about the Onfleet app is the fact I can turn on my location so it tracks the time I spent on my route. Cons What I like least about the app is that there aren't any options to communicate directly in the app with another team member about a stop in a route. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) The company I do buisness with switched. Review Source VR Verified Reviewer Co-Founder Food & Beverages Used the software for: 6-12 months ### "Easy to use software" July 1, 2021 5.0 The software has helped make the driver management and route tracking piece of our business a lot simpler. Pros The software has been reliable and just works. Delivery is a key part of our business and this software definitely helps us co-ordinate well with the drivers along with giving customers the opportunity to track their food. Cons The time estimates are too pessimistic and overshoot actual driving times by at least 50%. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing Onfleet Ease of use Driver management Route tracking Review Source Response from Onfleet August 5, 2021 Thank you for your review and the insights. We are continuously working to have our ETAs be as accurate as possible! JH Jimmy H. Logistics Specialist Logistics and Supply Chain Used the software for: 6-12 months ### "Centralized Data Management, But Slows Down with Heavy Filtering" October 23, 2025 4.0 This tool helps eliminate the need to search through multiple sources when analyzing data, making the process much more efficient. It also provides valuable historical data, which is especially useful when reviewing past scenarios in detail. Pros What I appreciate most is being able to manage a large amount of data in a single location, instead of having to search through various different sources. Cons At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal. Review Source Philip G. President/Owner Restaurants Used the software for: 2+ years ### "Fantastic product. Could not do deliveries without it " October 27, 2023 5.0 Onfleet has been immensely helpful in getting a small business to have a pro level delivery service with just simply a web browser. Pros The platform is easy to use, very responsive, has a well-built API which allows you to get your information in and out of the platform. Everything is lightning quick when you make changes they reflects across all dispatchers and all drivers instantly. Cons Overall not many, however if I had to pick something, I would say allowing a bit more organization tasks and better segmentation of communication to customers. Review Source Response from Onfleet October 30, 2023 Thank you for your time and your review Philip! We're lucky to work with you all and look forward to continuing to work with you. We've shared your feedback about segmentation with our product team and will make sure to address that and reach out to you to ask for feedback about the product roadmap as needed. Thanks again! Rajkishore M. Founder Logistics and Supply Chain Used the software for: 2+ years ### "Our Company without Onfleet is Cripple" July 24, 2021 5.0 We have integrated with our company to automate our delivery operations. It helped us to grow our business more and provide customers a well satisfied service with a limited time. Pros Super easy onboarding process and easy user interface. With lots of features like dispatch management, driver management it optimises time, routes, costs as well. After importing tasks it automatically assigns dispatches to the right drivers with availability and location to save time and cost. Adding new drivers is easy and with Android apps it becomes easy to train new drivers in a short time period. With route optimization it avoids traffic, under construction roads to skip delay in deliveries. With driver management system we can communicate with drivers in the field , can give specific instructions provided by customers. Live tracking facility not only provides us live location of drivers but also provides customers real time data of their orders with estimate time of delivery. Ensures accuracy in POD by capturing signatures, otps , barcodes , photos etc and on spot feedback for customers. It is easy to integrate with existing software to manage delivery operations. Cons In my experience I haven't found any issues with onfleet. They have fulfilled our all requirements. Some time due to maintainance it goes down. Pricing should be more cheaper according to features. Review Source Response from Onfleet August 5, 2021 Thank you for all of these product-specific details - this is great and helpful!! Sonja J. Customer Success Rep Food Production Used the software for: 6-12 months ### "Onfleet User Review" November 21, 2019 5.0 Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful! Pros I really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple! Cons I wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route. Review Source Response from Onfleet November 25, 2019 Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)! Assaf N. head of operations Consumer Goods Used the software for: 2+ years ### "review" June 29, 2021 5.0 very good Pros easy to use , user friendly , fleet managment Cons bugs , gets stuck , expensive to interact with other systems Review Source Response from Onfleet August 6, 2021 Thanks for the review and feedback - we aim to be easy to use for dispatchers, admins, drivers, and your customers. John E. Operations Coordinator Internet Used the software for: 1-2 years ### "Overall it's made life simplier" January 16, 2018 5.0 The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time. Pros OnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere. Cons The mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site. Review Source Response from Onfleet January 18, 2018 Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :) AW Ananda W. COO Entertainment Used the software for: 2+ years ### "Great product. Not sure there is a real competitor on the market." October 26, 2023 5.0 making driver time more efficient for our drivers. Pros Ease of use, we usually don't have to reach out for assistance and we perform 100 tasks a day. Cons There's not much to not like. We do not have complaints about the software. Review Source Response from Onfleet October 30, 2023 Thank you so much for your review Ananda. We're glad our tool improves your drivers' efficiency and that you see Onfleet as the go-to platform for your delivery needs. We look forward to continuing to work with you and your team. Have a great day, and thanks again. GK George K. Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Effective the OnFleet use" June 29, 2021 5.0 Overall I like the app, easy to use and understand the functions. Pros Easy to find the address to make delivery including GPS in the app. Able to track how long for each delivery and how long to finish all the tasks. Able to locate where the delivery drivers for late pick up. Able to see how many miles for delivery every day. Cons Sometimes the phone icon on the app doesn't work collect as the phone number suppose to call.. Review Source AC Albert C. Committee Member Food & Beverages Used the software for: Less than 6 months ### "Last Mile Simplified" April 22, 2020 5.0 Our organization created a meal production service in response to the Coronavirus outbreak, and went delivery-only just a week into our effort. Our deliveries have grown 200 fold in five weeks, and we needed a tool to ensure food was getting to those who need effectively and efficiently. Onfleet is intuitive enough that our all-volunteer driver corps can onboard themselves or someone on our team in less than 10 minutes, leaving us more time to prep, package, and get meals out the door. Pros The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions. Cons There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide. Reason for choosing Onfleet Candidly, we chose them because they were offering their tool for free to those helping in the crisis, and their team was welcoming and helpful when they reached out. Review Source Response from Onfleet April 27, 2020 Thanks for the review, Albert! We're proud to play a small part in helping with Bellevue Farmers Market's assistance during these difficult times. JM Jacie M. General Manager Retail Used the software for: 6-12 months ### "Embarc Tahoe" June 28, 2021 5.0 Good Pros Easy to use and it's super user friendly Cons Sometimes glitches with Treez software so it sends our drivers to the wrong place Review Source HK Hannah K. Retail Manager Retail Used the software for: 1-2 years ### "Onfleet Review" December 1, 2022 5.0 Good Pros Easy to use software, live updates and tracking beneficial to staff and customers Cons The price point feels a little bit too high since the last increase Review Source SH Seth H. Program Manager, Home-Delivered Groceries Non-Profit Organization Management Used the software for: 2+ years ### "Great tool!" July 1, 2021 5.0 Very good Pros Easy to set up, easy to use. Provides a great range of functionality in an elegant design Cons Adding drivers and assigning to teams can be a lengthy process Review Source Response from Onfleet August 5, 2021 Thanks for this - we strive to make our set-up intuitive and using Onfleet every day for your business, efficient, effective and easy! FA Flavio A. CEO Logistics and Supply Chain Used the software for: 2+ years ### "Great tool to scale logistics" November 27, 2019 5.0 We are using OnFleet as a delivery app for drivers that don't have any other delivery tools. So we can track shipments and calculate ETA Pros \- Easy to set up, easy to use - Quick to scale - All features needed - Easy to integrate Cons \- Not able to customise delivery processes Reason for choosing Onfleet Easy to set up and use, great API integration, great customer service Review Source Response from Onfleet November 28, 2019 Thanks for the feedback! We love working with Fliit. VR Verified Reviewer Director Food & Beverages Used the software for: 6-12 months ### "Happiest customer, we couldn’t have survived covid without onfleet" July 19, 2020 5.0 Just wonderful Pros Fantastic product, super nice support and always available, helped us get going quickly, saved our company Cons I should’ve signed up 9 months ago when I first got in touch with onfleet Review Source Response from Onfleet July 27, 2020 Thanks for the review! JT Jillian T. Program Manager Warehousing Used the software for: Less than 6 months ### "OnFleet supported our operations during COVID-19 response efforts" April 20, 2020 5.0 We ramped up our usual grocery delivery capacity to low-income seniors by ten-fold in response to coronavirus shelter-in-place orders. Previously our routing was done manually and was not scalable. With us needing to do 2,000 deliveries per day, we really needed a straightforward and high-capacity route optimization too. OnFleet is that and everything more. I love that there's a driver app, in app communication, and real-time tracking. Pros \- real-time delivery tracking - ease of onboarding for delivery drivers - great UX Cons I wish the search feature worked better - right now the search only searches through a list. Sometimes when I'm troubleshooting with a driver, I'd like to know where they are on the map. I'd want to be able to search for a driver or recipient and their name be highlighted in the map and in the side task bar. Review Source Response from Onfleet April 24, 2020 Thanks for the review, Jillian! We're excited to be working with you and your team during these challenging times. Happy to help in any way we can. MN Mohammed N. Logistics Associate Consumer Services Used the software for: 6-12 months ### "Easy to work on and great user interface" June 26, 2021 4.0 Good and easy to go software Pros The user interface of the software is awesome Cons Task adding while there are multiple tasks in the same location Review Source AS Alex S. CEO Consumer Services Used the software for: 6-12 months ### "Best logistics software we've come across" February 15, 2017 5.0 Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business. Pros Functionality and willingness to add features we request. Cons Would like to see routes get optimized based on start / end location vs. hub approach. Review Source Response from Onfleet February 15, 2017 Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review! CK Conra K. Sales Representative Used the software for: 2+ years ### "Although I've had my fair share of issues I will stick with onfleet" February 8, 2018 5.0 Until I find a better solution i will continue to recommend this software. Pros This software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot. Cons I feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery. Review Source AF Andrea F. Director Business Intelligence Non-Profit Organization Management Used the software for: Less than 6 months ### "High Volume Routing" April 19, 2020 5.0 Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers. Pros Onfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day. Cons We would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data. Review Source Response from Onfleet April 25, 2020 Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times. JD Jonathan D. Dispatch Food Production Used the software for: 1-2 years ### "Onfleet" September 9, 2018 3.0 Overall 8/10. Pros Organization, very easy to figure out. The efficiency for drivers when using it is perfect. Cons When routing , I am constantly refreshing or changing time slot to complete the route. It can be much more efficient on the dispatch side . Review Source Response from Onfleet September 11, 2018 Thank you very much for your review, Jonathan! I will share your feedback re: route optimization dispatching with our product team for consideration. JM Jaime M. Director of Delivery Consumer Goods Used the software for: 6-12 months ### "Onfleet review " September 7, 2018 3.0 Pros The simplicity of the UI makes it easy to find items and teach new users. Cons The speed once volume is added is borderline unusable. Review Source Response from Onfleet September 12, 2018 Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings. Similar Products Featured