# Page 2 | Onfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Onfleet the right Delivery Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142633/Onfleet/reviews

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Onfleet

4.6 (95)

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Last updated March 13th, 2026

# Page 2 - Reviews of Onfleet

## Showing most helpful reviews

Showing 26-50 of 95 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BH

Branden H.  
Logistics Director  
Retail  
Used the software for: 2+ years

### "JARS X Onfleet"

October 27, 2023

5.0

Onfleet allows us to operate compliantly as as close to paperless as we can get at the moment.It has allowed us to centralize our dispatch team to reduce labor and increase output and quality control

Pros

Onfleet's set up and onboarding is incredibly simple.Unified dashboard is great, and provides ease of use.Integration with our Point of Sale (Dutchie) works, but leaves much room for improvement.Support from \[sensitive content hidden\] is great when needed

Cons

I cannot save vehicles to a location, this makes assigning different vehicles a pain.Route optimization will not allow us to adequately bulk optimize all tasks for our windows, we had to create zones without butting boundaries to help achieve this but my team still prefers to hand build smaller routes. There has to be a better solution.Route history, showing estimated completion vs actual, along with mileage Inability to route back to store without using a task

Reason for choosing Onfleet

Support, Onboarding, Ease of use, POS integrations, driver app with integrations accommodating for compliance, centralized dashboard with whit labeling capabilities.

Review Source

Response from Onfleet

October 30, 2023

Thank you for your review Branden. We're glad that Onfleet has helped you increase output and quality control. We've got super exciting updates to our route optimization features coming very soon, so be on the lookout for our product update emails. Once those updates are live in the product, your support manager can help you go through and address any improvements you'd like to see. Thanks again for your time and for being a loyal customer.

JW

James W.  
Co-founder  
Construction  
Used the software for: 2+ years

### "Modern logistics platform for serious on-demand companies"

October 27, 2023

5.0

Onfleet has been a game-changer for us. The prevailing dogma in startups is not to let other companies own large pieces of your technology stack; however, everybody knows it would be crazy to build your own Stripe. Likewise, in the logistics space, Onfleet has a product that saved us a huge amount of time while allowing us to build out a custom logistics solution unlike any other in the construction industry. Don't reinvent the wheel. Use Onfleet.

Pros

Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability. They have serious technical chops. Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products. Onfleet delivers.

Cons

There are many features I would add to the platform, although they have correctly aimed at a "less is more" approach for wider usability and product focus. My biggest gripe is the lack of a mobile-native dashboard, as they have a responsive web UI instead. This is mitigated somewhat by the programmability of the platform. I also would love if the driver tracking were mobile-native as well, it is presently also hosted in a response web UI. These are minor issues compared to the total value they deliver.

Reason for choosing Onfleet

Ease of use, ease of integration, total value.

Review Source

Response from Onfleet

October 30, 2023

Thank you for your time and review James. We're proud to work with you and your team regularly. We're also glad you didn't reinvent the wheel :) That's what we're here for. We've got very exciting updates that you might like related to some of the features you mentioned here. Be on the lookout for updates in our product update emails. Looking forward to continuing to grow together. Thank you very much.

RC

Robbin C.  
Distribution Manager & Last Mile Lead  
Food Production  
Used the software for: 2+ years

### "You need Onfleet in your life!"

October 8, 2023

5.0

Extremely pleasant and wonderful!

Pros

Onfleet is extremely user-friendly for all involved, from the Admin, dispatchers, and drivers, the software keeps up with large volume. The ability to customize the Driver, Team, and customer experience.

Cons

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Review Source

Response from Onfleet

October 10, 2023

Thank you very much for your comments Robbin. We appreciate you taking the time to leave this review. As you know, we're always updating our platform to include more features that come with your subscription. If you have any questions or need any help with any of those, please don't hesitate to reach out to our support team, and we'll be more than happy to walk you through them. Thank you very much again. We're looking forward to continuing to work with you.

KR

Kelli R.  
Sr. Learning Specialist  
Civil Engineering  
Used the software for: Less than 6 months

### "Onfleet Digital Deliveries review for Core and Main user"

July 7, 2021

4.0

I am a training specialist. I am in charge or rolling out nation-wide training to 284 branches or about 1140 people over the course of about 1 year. I have created a buffet of training materials - eLearning, job aids, driver reference guide and we are doing live training in addition to all of that. My experience is positive with Onfleet. It is easy to use and teach others how to use. What is hard is getting them to adopt this new way of doing things and stop using the old way of doing things - even if not more efficient. Change management is the hard part. Mental change to a new way.

Pros

Signature Capture, Drag and Drop, auto review occurs w/ successful delivery so we can almost eliminate need to scan pick tickets - reducing paper trail. Driver app easy to use, navigation built in. Analytics will help to fine tune our business. Onfleet, if successfully implemented in all branches can actually cause change to happen in branches that do not operate at the highest level of efficiency. We ask them to have clean pick tickets before orders go into Mincron which ports to Onfleet. This prevents "clean up" on the back end. Not all branches do this. Onfleet could actually bring up the quality of operations at these types of branches that are not doing this.

Cons

Yes, We have been in communications with our rep about several features we would like to have added and they are working with us to try to help out. I am not on the team that is in charge of that though. I only know of a couple of enhancements we have asked about. 1) On the map - add a way to drop a pin to create coordinates to pass to a driver. Our business is placing water main pipes in cities, subdivisions and municipalities that don't yet have physical addresses established. Yet, our drivers have to use Onfleet to deliver orders to these destinations. Dispatcher have several steps to get this info to the driver. #2 Add a drop down menu under "Recipents" to be able to select from a list of contacts. Our drivers may meet \[SENSITIVE CONTENT\] each time at the job site. They said it would save them time to have those names in the drop down so they don't have to manually enter them each time.

Review Source

Response from Onfleet

August 5, 2021

Thank you for this level of detail and showcase on onboarding Onfleet to multiple business locations and operations. We will pay specific attention to the features you'd like to see developed and definitely encourage you to continue working with your rep so we can best serve you!

AJ

Ambryn J.  
General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Best software on the market! "

June 28, 2021

5.0

We had the option to switch to a free driver software with our latest POS system. We chose to stick with OnFleet because it is so easy to use we can't imagine any other software being superior.

Pros

Love the ease of use, tracking information for customers, driver tracking, and on and on. We don't pay for route optimization, but I am sure it would be incredible.

Cons

We have addresses not "register" in the system so we have to find the longitude and latitude quite often. The auto fill for phone numbers also gets in the way, as we have people order gifts for 10+ people all the time.

Reason for choosing Onfleet

Ease of use, professional platform, customer engagement, GPS tracking for drivers and customers.

Review Source

SW

Sean W.  
Director of Opertions  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "What a great piece of software"

December 12, 2020

5.0

Pros

Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.

Cons

The biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.

Review Source

Response from Onfleet

December 15, 2020

Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.

BJ

Brian J.  
Vice President - Operations  
Wholesale  
Used the software for: 1-2 years

### "Onsweet!"

June 24, 2021

4.0

The amount of phone calls from customer to sales and from sales to the logistics desk have virtually disappeared. We use Onfleet as a value added proposition to target customers as one of our prime advantages over our competition. Love that we were up and running with the software in less than a month.

Pros

Integration was very easy. Product is consistent with no downtime. Training is very easy for both drivers and dispatchers. The system API communicated easily with our ERP data. Customers love the real time information on where our drivers are at.

Cons

Have reached out previously in regards to having a generic phone number setup so the customers can recognize one number from our fleet so they can start storing it in their cell phone and answer driver calls consistently. I know you guys have a solution but after having a few conversations with your techs it doesn't seem very easy to implement just yet because of lots of red tape.

Reason for choosing Onfleet

The demo was very impressive in regards to the dashboard look, the ease of the driver app and the price was competitve.

Review Source

Response from Onfleet

June 29, 2021

Thanks for the words - we are always working to improve our full customer experience

PB

Pratik B.  
Senior Product Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Fast product, easy integration with multiple capabilities"

October 4, 2023

4.0

It's a great dispatch management application!

Pros

The integration with Onfleet is very easy and the documentation is very well laid out to do so. The feature set is quite large, and Onfleet solves for most of the our use-cases. The Customer Success and Support teams are exceptional, making it a breeze to resolve any issues!

Cons

The dashboard requires some training to get user's accustomed to it, and it would have been more helpful were it more customizable.

Review Source

Response from Onfleet

October 5, 2023

Hi Pratik, thank you for your feedback. We appreciate it. It's great to hear that you found our documentation helpful and that our features cover your business needs. Don't forget that we just launched our integrations marketplace to provide you with many more features and use cases to help make you more successful. If there is anything you'd like to see added there, please don't hesitate to contact us. You'll see many more world-class integrations in the next few months. Looking forward to continuing to work with you and making the dashboards serve precisely the purpose you need. Thanks again.

EM

Ellie M.  
COO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "More Info"

July 2, 2021

4.0

great product

Pros

that it is a live tracker and accecable via the driver app with so much extra features

Cons

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Review Source

Response from Onfleet

August 5, 2021

Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!

KS

Kevin S.  
Manager  
Retail  
Used the software for: 2+ years

### "Mood Cannabis Jackson"

October 26, 2023

5.0

Pros

Things we like most: Ease of use and functionality

Cons

Too much money for the amount we use it

Review Source

Response from Onfleet

October 30, 2023

Thank you very much for your time Kevin, and for being a valuable customer. We have contacted your support manager and our support lead to address any value issues you have. Of course we want to make sure you're getting the most bang for your buck. Looking forward to helping you with that and continuing to work together on growing your business. Thank you

NM

Nita M.  
CEO  
Alternative Medicine  
Used the software for: Less than 6 months

### "Firehouse Deliveries LLC"

September 28, 2023

5.0

It has been a pleasure .

Pros

Using the ETAs was difficult in the beginning but resolved

Cons

Integration not so user friendly but since it has been learned with customers support team

Reason for choosing Onfleet

First Choice

Review Source

Response from Onfleet

October 5, 2023

Thank you very much for your feedback Nita. We're glad we could get the ETAs feature working as intended for you. Please continue to contact the support team if you need anything with the integrations or if we can support you in any way. Thank you for being a loyal client!

MP

Mathew P.  
Ceo  
Logistics and Supply Chain  
Used the software for: 2+ years

### "This company just raised its prices and reduced its support "

October 26, 2023

1.0

I am actively looking to switch

Pros

I hate how this company reduces features and raised prices

Cons

The account manager only hits you up to raise prices on you

Reason for choosing Onfleet

They weren't around

Review Source

AS

Abbey S.  
Delivery and Dispatch associate  
Retail  
Used the software for: Less than 6 months

### "Honest review of Onfleet"

June 4, 2022

4.0

I can operate it just fine, but feel that I have spent a lot of time learning its quirks and feel that many people might not spend that much time and patience to do so l.

Pros

I like a lot of the features that are offered with onfleet. I understand the motions behind all of the tech and set up. I enjoy being able to see on a map the deliveries that are going out and the color coded tasks in the bottom desktop view.

Cons

There are many cons to this system as a dispatch associate. The integration is the worst part of the system. We use dispense with our company and it has caused a lot of tech issues that either party are not taking responsibility for. I wish that there was a cleaner view to the task bar for delivery. Additionally we discovered that all communications to customers are automatically checked to disabled which is unhelpful for delivery purposes and becomes a task for distance that costs on efficiency.

Review Source

JD

James D.  
Customer Experience Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "The most user friendly solution to delivery fleet management"

June 24, 2021

5.0

Pros

The user interface makes it really easy to keep an eye on the overall operations of drivers on the road. For support, this helps establish expectations for customers reaching out about their deliveries.

Cons

There are a few features I would like to see implemented to fit our needs, such as being able to use Contactless Signatures for signature required only deliveries. However the support team is very helpful is forwarding these requests to their product team for further development.

Review Source

Response from Onfleet

June 29, 2021

Thanks for the review, especially on UI. We appreciate your comments on contactless signatures, what you're asking for is totally possible with a few changes in your admin settings. "Your friend" at Onfleet will follow up!

JA

Joe A.  
Inside Sales  
Wholesale  
Used the software for: 1-2 years

### "Amazing Software"

December 1, 2022

5.0

Delivery routing and transportation is our whole business model and OnFleet is the service of choice to keep us on track

Pros

I don't have much to say other than we couldn't operate without it (at least not at our current capacity)

Cons

The lag within the app, aside from that it's excellent

Review Source

Response from Onfleet

December 5, 2022

Thanks for the review, Joe! We're really glad you've benefited so much from our software.

BN

Brian N.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Works"

July 1, 2021

4.0

It’s a good way to follow the fleet of cars

Pros

It works and is easy for the users Simple to use

Cons

The typing of Trips in the system is to hard

Alternatives considered

[Non-Profit Fundraising Software](https://www.capterra.com/p/199583/Non-profit-Fundraising-Software/)

Reason for choosing Onfleet

A costumer was demanding it.

Review Source

Response from Onfleet

August 5, 2021

Thanks for your review - we appreciate your time and thoughts on our product and how you use it for your business.

JP

Jonathan P.  
Dispatch Manager  
Retail  
Used the software for: 2+ years

### "Hello Hello Plants review"

June 29, 2021

5.0

Wonderful really

Pros

The way it looks, the way it is used is great. I export my deliveries through CSV and it comes all beautifully in Onfleet. My customers love the ETA texting and tracking link.

Cons

A tool where you can draw a line between to point and it would tell you how many kilometres there is between the 2 points would be really helpful. Or even if it would compute the Kms through road trip between the 2 points.

Reason for choosing Onfleet

I haven't been involved in this process

Review Source

EV

Elyse V.  
Senior Customer Dispatcher  
Retail  
Used the software for: 1-2 years

### "Onfleet is Amazing"

July 1, 2021

5.0

Onfleet never gave me problems, real easy to use. I recommend it to other companies that would good use of this software

Pros

Onfleet is amazing. What i love the most is that after the 2 years that ive been working this software, i had no problems or issues. It was easy to edit information to drivers routes, add on etc. Good overall software, easy to use.

Cons

the least thing i liked about the software was that Ofnfleet displayed an order was going to be late, but in fact we jst needed to refresh the drivers profile so times can be adjusted.

Review Source

Response from Onfleet

August 5, 2021

Thank you for these accolades, especially standing the test of time. We appreciate your business!

CM

Charles M.  
Battery Service Manager  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "A pleasant suprise"

June 24, 2021

5.0

exceptionally please with this software

Pros

Much more useful and user friendly than others. ex.(like Bringg)

Cons

would be great to be able to go into table, click on a completed task and copy or email the full drop down.

Reason for choosing Onfleet

Shown to us by vender and proved to be much better for our uses.

Review Source

Response from Onfleet

June 29, 2021

We love hearing that about your real-life experience with the alternatives in the marketplace! thanks!

VR

Verified Reviewer  
Cx Specialist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "organized and efficient"

January 17, 2019

5.0

not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.

Pros

it's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.

Cons

it lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.

Review Source

Response from Onfleet

January 22, 2019

Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!

SM

Sandile M.  
Sales Assistance  
Food & Beverages  
Used the software for: 2+ years

### "Onfleet is great to use it also give you the ability to multi task even when dealing multiple hubs "

January 17, 2018

5.0

Effortless tracking of drivers and helps do give our customer the best service.

Pros

The feature that notify the dispatchers when an order is running late, providing drivers with the order ETA and beang able to duplicate and re assign tasks. The feature to give all the information for our customer and our drivers.

Cons

The speed! Sometimes the speed can be extremely slow once too many tasks come through and also scheduling the tasks accordingly to driver some time it schedules only the pick up task and drops the drop off task on unassigned. Scheduling task to one driver where as there is a lot of drivers available and have a perfect connection.

Review Source

Response from Onfleet

January 19, 2018

Thanks for the feedback, Sandile! We're thrilled to be working with OrderIn and our customer success team will be in touch soon to hear more about your issues with performance and task auto-assignment.

KV

Katherine V.  
Administrator  
Food & Beverages  
Used the software for: 6-12 months

### "Review onfleet "

June 29, 2021

5.0

Has been really good, it resolved a lot of necessities for our company.

Pros

The product gps and client notification setting.

Cons

The client notification could be since the beginning of the driver’s route since dispatched. The route optimization could use a live traffic information to avoid delays. The new task options could be more customizable to adapt to the company’s needs.

Review Source

Response from Onfleet

August 5, 2021

Thanks for this concise review and specific insights - very helpful to us and we appreciate your business!

VR

Verified Reviewer  
Co-Founder and COO  
Internet  
Used the software for: 1-2 years

### "Would give it 5 stars, its an excellent product, but it lacks of further customization..."

January 19, 2018

4.0

Structured own fleet automation and task optimization and follow up.

Pros

Easy to use and configure. You can setup communications (vía SMS and others) to interact with customers, drivers and operators. Good cost-benefit relation

Cons

It only lacks of further customization to include tailor made fields that could potentially improve and make easier the delivery processes.

Review Source

AA

Adrian A.  
manager  
Retail  
Used the software for: 2+ years

### "Great delivery manangement - game changer"

July 16, 2021

5.0

Pros

We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer

Cons

I wish we could search past deliveries easily.

Review Source

Response from Onfleet

August 5, 2021

Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers.

CL

Chardin L.  
CEO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Best delivery software !"

June 29, 2021

5.0

Pros

Onfleet is a amazing software for small, middle or big companys who want have a best delivery experience for their customers

Cons

The first manual creation task is little difficult but when is automatic, it's perfect

Review Source

Response from Onfleet

August 5, 2021

Thank you for this review and your long-term business - we appreciate it!

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