Inspired Change Solutions

PICS

4.5 / 5 4 reviews

Who Uses This Software?

Procurement Logistics Fleet Management Sales Call Centers Financial Brokerage Car Rental Brokerage


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Inspired Change Solutions
  • www.ics.co.za/
  • Founded 2002
  • South Africa

About PICS

Inspired Change Solutions provides hosted and mobile solutions for companies of all sizes. Our latest product, PICS, includes workflow, case management, lead management, surveys, communication (SMS and email), call recordings, power dialing over VOIP, performance tracking, commission management, payment gateway, meeting scheduler and integration with lead generation platforms. It can be used for workflow management, direct marketing, debt collection, customer satisfaction surveys and more.


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PICS Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Asset Management
  • Auction Management
  • Bid Management
  • Budget Management
  • Catalog Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Receiving
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

PICS Reviews Recently Reviewed!


Review of PICS Software

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I am able to have full visibility of where in the process each business opportunity is. It is a web based software that I can access anywhere.

It is extremely user friendly. I make my calls straight from the application.

Cons: Would like to review a automatic daily report

Overall: It has been a great experience. It is user friendly and easy to use. The software has helped me to grow my business and made me more productive.

I can manage my productivity. See where I the process I am having a problem and follow up.

Recommendations to other buyers: Great solution to manage everything in one place

Vendor Response

by Inspired Change Solutions on July 19, 2016

Thank you for reviewing our product.

I reaaky liked the simple and organised user interface. Everything was easy to spot

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Customized customer configuration and support. The initial induction into the use of the software is made easier by the support of the pics team.

Cons: It's can be slow at times. Where are a few bugs here and the but they have since been sorted.

The reports generated are not as detailed as I would like.

Overall: I can manage my staff more efficiently and keep account of every staff member.

Vendor Response

by Inspired Change Solutions on December 12, 2017

Dear Norris
Thank you for your review.
Please try the drill-down function on the reports for more information.
We can also build custom reports on the system to your specifications.
Kind regards
ICS Team

Great Productivity Management Software!

Sep 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very flexible and configurable. I like the fact that it has a lot of features and can perform a wide variety of functions and new features are added regularly.

Cons: The look and feel / UX could be better. It also took me a while to understand and get used to the interface.

Overall: More efficiency. It improved my productivity, workflow and task management. Better control of clients and suppliers.

the tool is really beneficial to monitor and track performance

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Pics helps track performance. the drill down functionality has helped to identify critical processes and eliminate unnecessary processes

Cons: The export function is great but would like the functionality to customise the export. sometime i don't required certain field and would like to customise the reports

Vendor Response

by Inspired Change Solutions on February 21, 2018

Thank you for your review Deena