Revel Systems

Revel iPad POS

3.5 / 5 177 reviews

Who Uses This Software?

The Revel POS System works in all 50 States in the United States, most of Canada, Mexico, South America, Europe, Africa, Asia, Australia and yes, even in Antarctica. Contact us to find out more.


Average Ratings

177 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month/user
  • Pricing Details
    50
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Revel Systems
  • revelup.com
  • Founded 2010
  • United States

About Revel iPad POS

Revel Systems POS is the premier partner for Intuit QuickBooks integration. The Revel POS System is an award-winning iPad Point-of-Sale Solution, for any businesses, with one location, or with multiple locations. The Revel POS is a quick, intuitive & secure Point-of-Sale system. Revel Systems POS software offers a feature-rich POS solution for any restaurant, retail, or QSR establishment, with integrated payroll, inventory tracking, customer relationship management & more!


Revel iPad POS Features

Vendor has not completed this information.


Revel iPad POS Reviews Recently Reviewed!

Easy and accessible

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons: A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Vendor Response

by Revel Systems on November 29, 2017

Hi There, Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform! Cheers, Sarah at Revel

de la mer experience with Revel

Nov 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Only iPad POS system on the market (as far as I know) that can deal with items priced by weight. - constant improvements on software being done (both UI and management consol) - enterprise management system that allows the management of multiple business units. - excellent 24hr/day technical support - a lot of flexibility in the system

Cons: - lack of stability with Moneris pin pad integration, ongoing issue of POS and pin pad not communicating at random. - difficult to find how to do certain functions in the management consol (not intuitive - for example searching for a subject through what seems like appropriate keys words will not allows bring up the items) - product costs not linked to inventory costs

Exasperating

Nov 22, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Support is hopeless STAY AWAY!!!

Pros: Seemingly simple and intuitive restaurant platform was the draw but it's more style than substance !!

Cons: The devil is in the details. The presentation of the product and the sales rep was convincingly presented. SUPPORT IS OUTSOURCED. We never got our system to work and after hours on the phone. It's a "cloud based " system and so is the support!

Great product!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall an excellent priduct for a small to medium size business.

Pros: I have had nothing but great experiences when dealing with this product. Very easy to use and understand.

Cons: It¿s a little bit cumbersome to print shelf tag labels. Label printer works great (additional purchase) but there¿s a lot of clicks to make it work.

product is great, customer service isnt

Nov 18, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It does exactly what it needs to do. Comes with some great features and some features I still don't know how to use

Cons: Any time I've had an issue customer service has been terrible. teir 1 support is a complete waste of time, I wish they'd just transfer you right over. and then even when they do transfer it depends on who answers the phone for how long the phone call would last.

18 months in and still a grin!

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to play around with things and tweak as much as I can. The backend is robust enough for my needs.

Cons: The Kiosk workflow needs some work and the standard stand design is kind of dated. I would like to hide the cords better.

Feature Rich

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The standard reporting and custom reports are great. These reports give you all the information you need to be able to effectively oversee and run your business

Cons: Mobile access should be free or at least a one-time fee. Revel currently charges a per user fee for mobile access on their app.

A Nightmare...probably a good product but will take you almost a year to learn it.

Nov 09, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: Once we were able to talk to tier two people, things improved.

Pros: Lots of good reports ... if you finally figure out how to get to them. Till is good. Lots of info in "University" must read it two or three times before it makes sense.

Cons: Labor intensive, requires many many steps to accomplish one thing. Has left our accounting in shambles Unforgivable i.e If you make a mistake in entering purchase order, you can't fix it . It just stays there forever "Integrate with QB' ... does not fully integrate...i.e does not integrate line for line First Tier support only repeats what you tell them is the problem, no fixes Took two weeks to get the wiring set up right d/t false directions from support Has "Chat" but nobody chats... just refers you to something else

Vendor Response

by Revel Systems on November 15, 2017

Hi Clarice, I am sorry to hear that you have had some trouble learning Revel. Our platform is pretty robust and can definitely take some time to learn since there are over 500 settings to allow you to customize your point of sale. We highly recommend working with an account manager to optimize your setup and to help you achieve your overall business goals. That said, your feedback is being heard and appreciated. In terms of editing Purchase Orders in Revel, POs are editable until they are Saved and Finalized - once you Finalize a PO, you cannot go back in and edit that PO, which is why the system asks you if you are sure you would like to Finalize. We do this, to provide peace of mind and safeguard you against behavior that could be flagged in an audit or employee theft. There are definitely some language differences between QuickBooks Desktop/POS and Revel's integration. There are many unique properties in both platforms which can take some time to fully design, develop, test, and, then, implement. We are always open to feedback about specific features that are needed or functionality that could be improved! Please feel free to email your suggestions to me at community@revelsystems.com. Happy to set up some time to chat. Best Regards, Sarah at Revel

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Nov 07, 2017
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons: Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Overall: It was a learning experience for sure.

Vendor Response

by Revel Systems on November 21, 2017

Hi Thomas, I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated. Regards, Sarah at Revel

Superbly robust POS system

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As the owner of a small restaurant, it was important for us to find a system that met our needs without breaking the bank. Revel¿s powerful system has a great front end, but it¿s he back end management tools that make it shine. The powerful reporting is unlike anything else we¿ve used. The employee, inventory and time management systems kill the competition. Overall, we¿ve been extremely happy with Revel!

Pros: Superior customer service. Powerful backend management system. Easy to use front end system. Impressive customization.

Cons: The only con is the monthly fee. Although pricey, the bang for your buck at the end of the month is worth it.

Revel offers the best value for POS system to entrepreneurs

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: High Caliber Weapons Detailing LLC endorses the Revel POS product and is extremely satisfied with the customer service!

Pros: What I like the most is the customer support that we have received that may seem menial in retrospect, but when you are having issues that need to be corrected immediately the ease at which Revel support has either explained the issue or outright guided us to fix it has been amazing. Some of the best customer service I have ever experienced.

Cons: There are a girth of options on the back end that can at times be difficult to navigate and recall. Most of this is a non-issue because support will walk you through any questions or issues and offer succinct explanations that make many of the settings "set and forget."

Total Disappoinment

Oct 31, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Comments: I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Pros: Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Cons: 1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Ease of operation

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to maneuver. Everything is pretty self-explanatory. Teaching my employees to use it was pretty simple.

Cons: Costumer service could be better. I have emailed a couple times and it has taken days to have those emails answered.

Excellent System that Works Great

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation.

Pros: Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases.

Cons: You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system.

Revel for Retail Application

Oct 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, very flexible, and meets all my needs. I like that I can program it to do what I want it to. Additionally, it has very useful and easy to find and read reports.

Cons: Start up costs can be a little pricey for a new business on a limited budget. Month to month costs are very reasonable.

Worthy of review

Oct 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall we have been very impressed with the Revel platform and it has enhanced our business and enabled us to grow at a rapid rate.

Pros: Revel offers a simple and easy to use graphic user interface. Training time is very minimal and the IPad platform is very reliable.

Cons: Service calls are prompt and issues are generally resolved. Only complaint would be the software they use to manage the service calls

Revel Review

Oct 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Revel very good system, works well for us. Would recommend. Support very good too. Thanks.

Pros: Ease of use and flexibility. Very reliable and customers also like it. Can make changes to system on my own.

Cons: Sometimes difficult to match up specific menu changes to system, so we have to create "patches" to make work. But it does work.

Proud Early Adpoter of Revel Systems

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: When I expand, Revel will come with me!

Pros: Infiniately customizable, iPad functionality with low profile, always improving features. Improved cusomter support.

Cons: Sometimes automatic updates move icons and cause a bit of disruption. Updates don¿t always have features benefitial to you, so check before installing.

Simplified Our Work Flow

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many pros, here is a list of some of them: Inventory Tracking, Variable Pricing, QuickBooks Integration, Accurate Accounting...

Cons: Learning curve for connecting accounts for QuickBooks, more videos would be great, but customer service helps a lot with this.

Revel Systems are intuitive, easy to use, and supported by a relatively flexible customer service team.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the intuitive functionality and the breadth of options for a point-of-sale system. While it is not necessarily the most chain-friendly system, it is flexible enough and would probably be ideal for an independent company.

Cons: It is not as adaptable for very specific systems (like for a chain restaurant), and sometimes the customer service is contracted out to people who are not primary English speakers, which makes it more difficult to resolve problems (though their expertise is sufficient and oftentimes very good).

Our Revel POS system exceeds our expectations.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The phone-in Support and Text chat are helpful and accurate with assistance 24 hours a day.

Pros: It is a very good value for the money and the Support Staff is on top of their game. The Revel platform works well overall throughout iPad and desktop backup. For our application, it has excellent inventory tracking, product tracking and sales summary modes. It has 24 batch processing of credit card orders, or this can be performed manually.

Cons: I would like the ability to select a back ground picture or background color with font size and color, on the iPad POS.

Great System

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They have impeccable customer support. The analytics provide all of the relevant and detailed data to manage your business finances. It¿s very user friendly..

Cons: The mobile site doesn¿t work well and the app has an extra monthly charge per month. Otherwise, I haven¿t had any negative experiences.

Great customer support

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would highly recommend the Revel system in conjunction with Quick Books.

Pros: It meets my business needs, and the customer service is excellent! The easy learning curve is great for new employees.

Cons: It doesn't have certain features a specialty shop like mine could use. For example: I have a service department, so work orders would be awesome, I have a rental department, so rental reservations would be cool, and I have a travel department, so a booking feature would be awesome. I do work arounds, but it would be nice to have it all run through my point of sale.

Easy to use!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The Revel system is very easy to use. Everything can be changed, added or deleted quickly and easily and updates in a snap!

Cons: My only complaint is the way "paid outs" are done. The cash taken in the paid out does not get reflected in the end of day cash total, making the days cash appear short even though a proper paid out has been completed. It should adjust and show the exact cash total for the day.

Software has issues

Oct 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Nothing to add

Pros: The I pads look pretty cool to order from and I guess I would say that we haven't had any interruptions from kiosk to the KDS screen.

Cons: There are certain functions that are supposed to work but don't. I.e. Online ordering and customer reorders.

The comfort of revel

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Would recommend to all small business owners.

Pros: The revel system is extremely user friendly and easy to use. Uploading new merchandise or making instant changes to products or prices makes for a great and easy way to control your inventory.

Always on Point!!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Couldn't be happier that we chose Revel. The software is as wonderful as the customer service!!

Pros: Because Revel is easy to use and the navigation is fast and friendly our customers are taken care of without waiting.

Cons: I wish you could manipulate the levels in the POS system when setting up products and items instead of having to use the tier given.

Revel has been Fantastic

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In general I would recommend Revel to anyone. Restaurants, quick service establishment, bar and deli.

Pros: The reporting capabilities and the ease of use and the reliability of the Networking equipment used makes our systems rock solid. The KDS has also been so beneficial.

Revel POS System for a high volume bar

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall we are very pleased with our decision to move away from the old POS systems to Revel.

Pros: The product is easy to use on both the front end and back end. Being able to access the backend from anywhere to update products makes keeping your POS up to date really easy.

Cons: Sometimes adding new features that can improve functionality of the front end can take sometime but they will get it done.

Revel Software is great, Customer Service is Better

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use, functional, and streamlined. The Revel Customer Service is always on point, helpful, available, and free! Having opened 3 restaurants with Revel in the past year and half, I have talked to technical support/customer service for literally hours, and it is always a great experience.

Cons: Revel is far superior to competitor options. The only change would be a little more ease in editing buttons on the fly.

Overall worth the sticker shock

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons: The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Overall: Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Vendor Response

by Revel Systems on October 27, 2017

Hi Charley, Thank you so much for the great feedback! Glad to hear you are a happy customer :) Cheers, Sarah at Revel

Great Overall

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great POS overall! In order to balance out the slightly unstable system, I recommend force quitting the app and logging back in if there are ever issues. Also, it's always nice to turn off your ipad every once in a while and give the operating system a break.

Pros: - Great features such as in depth reporting, table management for restaurants/bars - gift card and loyalty program options to maximize customer retention and repeat business

Cons: Not a lot of cons, the biggest issue I hear is that the system can be a bit unstable, especially if it gets busy.

Poor billing practices after cancellation requested

Oct 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons: As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Overall: I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Vendor Response

by Revel Systems on October 09, 2017

Hi Timothy, I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers. Regards, Sarah, Community Manager at Revel

Elegant, simple, very easy to use.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons: One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Vendor Response

by Revel Systems on September 25, 2017

Hi Shelby, Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality. I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge. Thank you, again! Cheers, Sarah at Revel

The best SMB point-of-sale for the money

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons: Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Overall: Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Vendor Response

by Revel Systems on September 20, 2017

Hi Greg, Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;) Thank you again! Cheers, Sarah at Revel

Tons of customizations!

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons: Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Overall: No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Vendor Response

by Revel Systems on September 19, 2017

Hi Chris, Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel. Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback. Hope your experiences of late have been great ones. Cheers, Sarah at Revel

Terrible Revel Experience - Preparing to File Lawsuit

Sep 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: My small restaurant business recently had the misfortune of adopting Revel as our POS provider. Due to serious technical and customer service breakdowns, we abandoned the Revel system after only a few months. These issues are explained in detail below for interested readers, but some of the most egregious ones included (1) never setting up the self-service kiosk we ordered and for which we paid per month, (2) failing to fund several thousand dollars in customer purchases because of a Revel-caused technical problem, and then trying to avoid paying by blaming us for failing to mention a specific ticket number to Revel customer service (when Revel finally paid after I threatened legal action, it shorted us several hundred dollars). Unfortunately, getting rid of Revel is not as simple as sending a termination notice. Revel leases its systems through a third-party company called TimePayment, with which Revel's customers sign allegedly "non-cancelable" leases. TimePayment will not permit customers to terminate their leases and return the equipment, even if the package of software and customer service through which the equipment is used is defective. TimePayment takes no responsibility for the quality of the service, even though the monthly payment for the system, which necessarily includes Revel's service in addition to the physical equipment, is paid directly to TimePayment. Revel, meanwhile, is either uninterested or incapable of providing meaningful resolution when its customers have significant problems with the service. I left a review on Merchant Maverick a few days ago, and Revel's "community manager" actually tried to direct me to TimePayment in response! The point is, neither Revel nor TimePayment takes responsibility for the quality of the product, and appear to have jointly created a leasing scheme by which they believe the consumer has no recourse in the event of a service breakdown. Several months ago, I contacted Revel's legal department in writing, identified a list of significant ongoing problems, and asked for an address to return the equipment. I stated I would send the equipment back to the address from which it came if I did not receive a response. Because Revel legal did not respond, I returned the equipment with proof of delivery. I wrote to the legal department on two subsequent occasions, and never received a response. Revel never acknowledged receipt of the equipment I sent back. Now the collection calls and letters from TimePayment have begun. It has threatened to damage my credit and that of my small business. It tells me I have to take up the system problems with Revel, even though I pay TimePayment for the system services every month. It also tells me it is happy to contact Revel "on my behalf" if there is a problem "with the equipment." Unfortunately, the TimePayment collections caller also informed me, there is "no protocol" for addressing customer problems with the service. But with a POS, the service is everything! It permeates the day-to-day of a small business like mine. The hardware is decidedly secondary. At this point, I have had numerous communications about termination with both Revel and TimePayment, but neither have given a meaningful response. I am preparing to file a lawsuit in Alameda County Superior Court against both entities, unless they find a way to cancel my lease and cease billing my company. I have not received service in four months, and the equipment has been back in Revel's possession for almost as long. There are clear claims for breach of implied covenant, unfair competition, breach of warranty, and others. There are also significant consumer protection issues associated with the structure of the Revel-TimePayment relationship. These are of a broader public interest, given the extent to which Revel has penetrated the marketplace in the past several years. I am a litigation attorney, and will handle my own lawsuit, but I would love to see what the CFPB and the California AG think about the broader practice as it impacts small business and individual consumers. Here is a detailed list of the problems my business had with Revel, taken from my termination letter to Revel legal: I write to cancel Revel service, effective immediately. Last November, we installed two Revel terminals in our store, one of which was for self-service. Revel, however, never set up the self-service terminal, despite promising it would do so. As a result, we were unable to use it for its intended purpose, and paid for more than six months of service for no reason, with no benefit to our business. That terminal needs to be returned, regardless of the many serious problems we faced after becoming a Revel customer, examples of which include: System Freezing. We experienced an epidemic of the system freezing during customer transactions for the first six weeks of using the system in Nov.-Dec 2016. This was a huge problem for us. It caused significant accounting difficulties and resulted in us spending an unacceptable amount of time working with customer service to resolve the problem. The issue ultimately stopped after we installed a monitor sent by Revel, suggesting Revel found a bug, but Revel denied there was any problem and never provided an explanation for this major disruption. Uncaptured Transactions. In early December, an entire day of credit card transactions on the 4th and a partial day on the 7th were not captured by the system, and the system automatically deleted data associated with those transactions, all without notice or warning. A nearly amount in sales from those were not funded. It took three months of dealing with Revel customer service and sales people to get it resolved. At least around 1/3 of the unfunded amount was due to improper configuration of replacement hardware sent to us as an attempted fix of the system freezing problem described above. But Revel's employee tried to blame us for the loss, because we did not mention a specific ticket number when we spoke to tech support. She tried to deny full reimbursement, and it took our threatening legal action before she agreed to pay. When Revel did pay, it shorted us, inexplicably, and we still have not been paid the full amount. Debit Card Processing Time. We used Revel's recommended payment processor, Intuit. Intuit, however, processes Revel debit card transactions in the middle of the day, rather than at the end of the day. The result is that QuickBooks is unable to accurately reconcile the amounts funded to our bank account with the amounts in Revel for a given day. Creates a huge daily accounting problem. We raised this issue with Revel, but never received an informed response. Sales Tax Automatic Shutoff. On the last day of 2016, in the middle of the day, the system abruptly stopped collecting sales tax without notice or warning. On top of all these issues, there were serious problems with Revel's customer service. A pronounced inability to provide timely resolution of the many technical problems that came up. We spent countless hours talking to and emailing customer support and the sales team about these various issues. When the issues got financially more serious, in connection with the unfunded transactions described above, Revel was downright resistant to providing resolution. Not only did Revel disingenuously try to shift the blame to us for the losses from Revel's technical defects, Revel employees refused to put us in touch with more senior personnel with decision-making authority. Not for lack of asking on our part. We could never get past our primary point of contact, the inexperienced sales guy who initially signed us up for the system. Some other equally low-level employee participated. These two were either unable or unwilling to connect us to their manager. The experience left a strong impression that Revel is weak on what should be core competencies of a POS system: reliability and ease of user experience. Instead, Revel appears to have invested in a sales operation. The sales guy was pretty relentless before we signed up, but he (and everyone else we dealt with) was useless once we did so. It shocked us that we couldn't get a manager on the phone about a major customer issue. Instead our sales guy got transferred to a new role, and handed us off to another seemingly inexperienced sales guy, who rushed to assure me that was one of Revel's "most senior" sales guys. Shockingly, we paid Revel for a setup fee, given what it cost us in time and money to use the system. We do not expect to be charged for the remainder of the equipment lease. It is not going to be an answer that we should take it up with TimePayment. This is Revel's problem; its service is paid for right alongside the equipment, and the equipment is useless without the service. We desperately wanted this system to work, because of the investment we made in installing it, but at some point enough was enough, and this was not worth continued effort. We then had to go invest in installing another company's system to replace it. Trying Revel was an expensive effort, even before we consider the install fee, six months of payments for a self-service kiosk that Revel never set up, and the Revel failed to reimburse us after improperly withholding funds from us for three months. We will ship the hardware back to the address from which it came. Please let me know ASAP if it should go to a different location. Thank you.

Cons: Revel caused significant expense and disruption to my small business. Highly negative experience.

Vendor Response

by Revel Systems on September 25, 2017

Thank you for reaching out. I am sorry to hear that you have been experiencing some frustration with the financing option you chose for your purchase of Revel. As a lawyer, I am sure you were able to review the Terms & Conditions with the financing agreement with Time Payment. Our Client Relations team provided your team with the procedure for canceling in May. Once again, if you would like to officially cancel the Revel account and send back the hardware, you will need to contact Time Payment directly as they purchased the hardware on your behalf. They can be reached at 1-877-868-3800. Based on the contract it looks like Revel does not bill you directly so there would be nothing for us to cancel on our end. In terms of support, our team is always happy to walk you through something like setting up a new Kiosk ¿ they are pretty simple to set up. In working with the Client Relations team, you would have had access to resolving a number of issues and we are always happy to help turn things around for a customer if we are unable to get you started on a good foot. Best of luck. Regards, Sarah at Revel

Revel, the Xero of POS; Beautiful software, outstanding customer support.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our business has 8 locations under the Cobb & Co. brand name. We are TSR, multi location, and have future plans for up to 20-30stores in the next 4 years. Confident that we can grow with Revel.

Pros: Revel's use of real estate and easy-to-learn interface is second to none. Revel support structure, 24/7 with escalation to Tier 1>2>3.

Cons: Little bit spenny. They're just lucky it's so damn good. Would like to see some integrations with reservations software for restaurants. Other than that, Revel is choosing some good partners.

Vendor Response

by Revel Systems on September 25, 2017

Hi Alex, Thank you so much for all of the stars! And the feedback. I would love to get your feedback in further detail. I will reach out to you directly via email. So glad to hear you will be growing with us! Cheers, Sarah at Revel

RUN!

Sep 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are considering a new point of sale system I would run as far away from Revel as possible.

Cons: Revel is a bunch of liars. They promise one thing and do another. They chargedinitial start up fees and immediately started charging our company per month per location back in June. It is mid September we still do not have any services set up with Revel because non of their payment processors were compatible with our type of business. Yet due to our terms and conditions they will not refund any of our money and want cancellation fees on services that were never provided or set up and they continue to charge our account every month . Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale. You are on your own after the sale and GOD forbid you say anything about how upset you are at the fact that they wont correct their mistake because then they just drop all communication with you period. We wouldn't know any of the pros. We initially wanted Revel due to their inventory tracking. Unfortunately we never even got set up with Revel. Once they made their sale we were on our own.

Vendor Response

by Revel Systems on September 20, 2017

Hi Lauren, I am sorry to hear that there have been some issues in getting you set up with a credit card processor. I see that you have now chosen one, and once we hear from you, we are happy to proceed. Unfortunately, sometimes there are small hiccups in getting set up depending on the route clients choose. Revel is happy to assist you along the way and our Support team is available 24-7. Best Regards, Sarah at Revel

Reduced Staff.. increased accuracy of order.. Unified customer experience across Kiosk, POS, online ordering. Smart Phone ordering all great for college town

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: KIOSK ordering helps me to run a busy restaurant with no front Staff. Integrated online ordering helps to add new items/ make changes only at one place.

Cons: Need a mobile app Customers should be able to Choose Dine in or Take out when they use Kiosk Kiosk should ask for Customer table #

Vendor Response

by Revel Systems on September 11, 2017

Hi Rajagopal, Thank you so much for the kind review. We are so glad to hear that Revel kiosks and online ordering are working well at your restaurant! We do have a "manager" app called Insights on the App Store - your sales rep is happy to help you with getting the app - it will allow you to manage employees and monitor sales on the go! Thank you, again! Cheers, Sarah at Revel

REVEL POS System: A Huge Mistake w/ Painful Ripple Effects

Aug 19, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss and major internal labor dollars, cuts deep! Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a ¿yes¿ we can on the majority of the listed items. Our team sent multiple emails and cataloged them all, from pre-purchase, sales rep dialogue, on-boarding, initial program management, daily questions to various on-boarding team members, help line conference calls, management team conference calls, to and the summary of where the REVEL system failed us miserably. If you would like this information, we would be more than happy to forward you our packet of information. We hired an intern for 6 weeks who worked in tandem with a permanent team member, solely for the purpose of manage the on-boarding and conversion process; with the intent of expediting our transition from our old POS system to new REVEL system. Our internal plan was so effective that within 2 weeks of receiving the equipment, we were able to ascertain that the REVEL system would not align with our business model. Our internal conversion team learned the platform so well, that they were able to ascertain operational components of the software the help desk and our assigned project manager was not aware (use of modifiers and order category classifications). Our team hit the ground running the day after the contract was signed.

Pros: IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy.

Cons: On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Vendor Response

by Revel Systems on September 05, 2017

Hi Kendra, I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated. I have taken a look into your ticket history and work with our client relations team and, as mentioned, we are more than happy to build out enhancement requests and expedite as needed. We understand that you may not wish to work with us and we do apologize that your experience was not what you had anticipated despite many attempts to understand your specific needs. We have many clients with similar setups, but, of course, we could always use input for further product development. Regards, Sarah, Community Manager at Revel

Extremely overpriced fees and disappointing system!

Aug 11, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly.

Cons: Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month. We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush. We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers! We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue. Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times. Overall, this system just doesn't live up to the quality that should come with such high fees. I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me.

Vendor Response

by Revel Systems on August 30, 2017

Hi Meghan, I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service. We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner. Best regards, Sarah, Community Manager at Revel

Perfect for our cafe!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Revel has been great for our restaurant. We needed something more tailored to our needs as we have grown. Revel has a great feature set and it has greatly smoothed out our operations.

Pros: Many options for customization. Easy to use and detailed back end for reporting. Smooth operations for orders.

Review of Revel Systems

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Revel was a positive experience from the planning stages to the installation date (opening date). Revel Systems employee who did the install and onsite training did an exceptional job.

Cons: The online training took a while to schedule but we requested to move it to a later date since the key personnel were not available for the dates provided by Revel.

My utilization experience with Revel POS.

Jul 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system allows for ease of product sales reporting in order to determine profitability of product offerings. The Revel system is simple to learn and master. Customer service is available quickly and can be contacted at any hour.

Cons: It was frustrating that Revel was so behind in chip card technology and pin pad technology. I had to go elsewhere for both. Not having a pin pad technology cost me excess dollars every month.

Love Love Love this POS System. Would recomend it to anyone

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that if i have any issues i can just call and it will be taken care of. You can see everything from your computer or your phone. Reports are user friendly and actually so is most everything about it. There are also many videos you can watch to figure out what you need, I learned a lot from them!

Cons: The set up process was very time consuming, but i called one time to get help and they said something about a set up manager or something. So i think if you wanted to you could have someone set it up for you for a fee, and if i had to do it again i would probably do that

Amazing!!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this software!

Excellent POS System for our business

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you! The Revel Systems POS is great.

Pros: Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

Cons: I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

An affordable POS system

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons: It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Overall: Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Vendor Response

by Revel Systems on July 24, 2017

Hi Kim, What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release. Thank you, again! Cheers, Sarah, Community Manager at Revel

extremely helpfull

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons: I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Overall: It is easier to use than others

Vendor Response

by Revel Systems on July 24, 2017

Hi Belen, Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated. Cheers, Sarah, Community Manager at Revel

Expensive, expensive, expensive

Jul 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste.

Pros: The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use.

Cons: The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens.

Run... You have been warned!

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons: Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Overall: i will never recommend this product!

Run, you have been warned

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: In all honesty, don't use revel, just don't!

Pros: We can with certainity say we like nothing about revel! System isn't laid out right and the customer servixe is zero stars. The sell sell sell but their system is far from number 1! Call intuit/quickbooks and ask them if they are promoting working with revel anymore? They will tell you because of issues like ours, they are no no longer actively pushing their relationship! If you are having problems like us, contact your bank to do a chargeback and an attorney and your state attorney general.

Cons: The whole system and company are cons! Nothing works. It's. It isn't laid out for a cafe or restaurant, just run the other way.

Vendor Response

by Revel Systems on September 01, 2017

Hi Jason, Thank you for your feedback. Sorry to hear you had a poor experience. Quick service / fast casual restaurants are a great fit for Revel and we are the first cloud-based POS to integrate with QuickBooks and that integration is robust. We provided you with support and expertise in both Revel and Quickbooks and were happy to do so. Unfortunately, if you lease hardware from Revel, you are agreeing to pay fees for terminating the contract - this is a pretty standard practice as I am sure you are aware. Best, Sarah, Community Manager at Revel

Worst Decision Ever!

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We were initially excited to have Revel implemented in our small bakery, however, after two weeks into the implementation we quickly determined that several limitation made it a horrible fit for our business. We watched all of the tutorials but nothing prepared us to know the limitations of the infrastructure of their system. Their sales person wasn't even fully aware. We were bounced around from implementation to IT before someone was finally able to tell us that modules were not designed to process custom orders. The worst part was that, with only two weeks into implementation , they refused to refund the $3100.00 we paid siting contract guidelines and charged us an additional $1300.00 cancellation fee. They required us to return the equipment but kept all of the funds paid. I would caution anyone considering moving to this system. No one takes ownership of issues and once they lock you in, irregardless of the situation, you are stuck. Overall loss.

Pros: Looks good on paper in the the tutorials. Has a lot of features that could be useful to in standard restaurant environment.

Cons: Slow response times. No flexibility on issues and concerns. Much of the implementation work has to be completed independent of support. Waste of time, money and resources.

Easy transition, easy to use, easy to modify.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons: Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Overall: Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Vendor Response

by Revel Systems on July 05, 2017

Hello Michael, Thank you for the high rating! Your feedback is much appreciated. I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it! Thank you again for the review! Cheers, Sarah, Community Manager at Revel

Revel system is very user friendly but don't understand why it doesn't take Gift Cards

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: All is good

Pros: It continues to take Credit Cards when system is down which is nice when the Internet is down & not working

Cons: It should be able to take Gift Cards so we don't have to keep switching machines when a gift card is presented.

Vendor Response

by Revel Systems on June 28, 2017

Hi Martha, Thank you kindly for the 5-stars! For the Gift Card issue, if you are using Revel's Gift Cards, you definitely would not need two systems to process the cards. At this time, we do not integrate with First Data's Gift Cards. Thank you again for the feedback! Cheers, Sarah

100% Fail - Waste of Valuable Time and Money

Jun 16, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to reset me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course, no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from customer rep that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind rep didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a system in the storage room and going to another platform.

Cons: Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own).

Does the job mostly, but requesting features is easy and they get it done quick.

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The design is great, it looks professional with a bit of fun. The support team is pretty great at responding in a timely manner, unfortunately the answer I receive most of the time is, that is not an option at this time. The submit a feature request is simple and they seem to actually use it, I have submitted many feature requests and about half are now features.

Cons: The reports seem to be lacking, you can pull lots of reports but there is almost always a few items that can't be added, which means that you need to pull more reports and combined them and hopefully you can get all of the information you need.

Easy and pleasant

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons: Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Overall: Ease of use. Great reporting. Easier to make changes. Cloud based.

Time and money well spent!

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: All in all, dollar for dollar, Revel Systems is definitely worth the price. There's not one system out there that you will not get frustrated at. Revel is no exception to this. However, for the most part, they have handled my frustration well, if not as timely as I would like. Still, 100% a great system and a great deal.

Pros: Easy setup. Standard POS arrangement for goods and services. No "back-office" computer as everything is accessible from any computer with internet access.

Cons: Forced change of password (proven to be a security risk). Some options released before they work. Lack of responsiveness.

Excellency In Bringing Latest Technology to User Friendly POS

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons: The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Overall: Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Vendor Response

by Revel Systems on June 13, 2017

Hi Robin, Wow this is great feedback! Thank you so much for taking the time to share on Capterra. Cheers, Sarah, Community Manager at Revel

Revel adds tremendous efficiency to my business

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service is outstanding. Every time I call I know I will quickly get to a person who can solve my issue effectively.

Pros: It is easy to train even the most techno-phobic staff how to use Revel. The backend is easy to access and provides critical data and information in few steps.

Cons: The customer record function is a bit clunky on the iPad, it takes too many steps to add a customer during a transaction.

Would recommend

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and syncs well with Tyro & Xero. Back end management and reporting is simple and data is easy to extract

Cons: Some final sale steps could be shorter. Ease for users to accidentally upgrade from itunes is frustrating

No Customer Service Department only a Customer Retention Department!

May 25, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink.

Pros: Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another.

Cons: Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco.

Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers

May 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access.

Pros: Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS.

Cons: This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen.

Tablet POS

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease and function ability of the table. There are many great tools that can be customized to your business and your needs.

Cons: The customer service or support is not that good. There have been many times that a rep has given attitude or has not been able to help us. I would say by far the billing department is the worse of all.

Worst of the worst.

May 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I wasn't given the option to pick 0 or I would have. I would have given this company a great big fat 0 on all accounts for my review. Total waste of money. Run far and fast!!!!

Pros: If you can actually get this product to work your in luck because I hear it it supposed to do a lot of great things! Wouldn't know. Have had this system in my store for over 6 months and still have yet to work out the kinks to get it to work properly.

Cons: Forget customer service. You will never speak to anyone that knows what they are talking About. If you have a problem, which you will, good luck getting the parts to fix it. They will send you in circles for months at a time. Send you the wrong parts or non working parts. Not to mention the troubleshooting fiasco just to find out what part is junk that they send you. It's all trash from start to finish. Save yourself the time and aggravation and get a different system. If my store wasn't already open for business and I could switch i would. Currently looking into legal options.

Save your money and DO NOT BUY!!

May 09, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do yourself a favor and look for another option. Don't waste your time!

Pros: Slim to none. This is a great thought, but the company as a whole is an absolute joke. Offers some really great features if/when they are operating

Cons: Technical support is the worst you will ever encounter! One representative will tell you one thing, and before you know it they have either dropped your call or pushes you off until someone better can assist you. Problem is they never call back. Not one consistent answer from anyone in the entire call center. It's truly comical they are still in business. Biggest waste of money

An expensive

May 09, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The Revel system is not for all businesses. The sales reps will tell you that the Revel system is capable of everything that all other POS systems will do. However to accomplish the same functions as others it is not as easy as they make it seem. We have considered switching to an alternate POS system because the complicated structure of the Revel system takes quite a bit of work to manage.

Pros: The employee management features are good. It easy to create employee schedules and track employee profits and sales.

Cons: We switched to Revel from QuickBooks POS because we wanted to move to a cloud based POS. Our goal was to be able to manage our retail store and build an e-commerce business. We were told that the Revel system was capable of everything that QuickBooks POS did and much more. However, once we began building it out we quickly realized it was not capable of doing what the sales rep told us it would nor did it have many of the features we used in QB. It took us nearly six months to completely rebuild our entire inventory system, because Revel did not support selling a single product by multiple units of measure (ex. soda by the can, case or 6 pack). Now that we finally have the system in place we've had problems with the inventory management system giving us false quantities resulting in over purchasing and/or running out of key products. They also release new system updates and products every couple of months, however the new releases often have problems and many of the tech support personnel have no idea how to fix problems.

Takes time to get up and running. Difficult scheduling training.

May 02, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Mix of inventory and ingredients/ recipes costing - but this is a tedious process. Ease of entering initial inventory via uploading data from spreadsheet and Revel's assistance with that process.

Cons: Cumbersome reports/ reporting. Need totals on reports (ex. product inventory summary) Would be nice to be able to get detail on a number or item by clicking on it like Intuit/ Quickbooks works. Need more options for waste and be able to sort and total by type, class - ex. out of date, damaged, etc. Cumbersome interface between product entry and inventory- duplication required as we understand it. Need more knowledgeable customer support people who know the software well rather than a question always having to be a team effort to get answered.

Everything was absolutely excellent!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It's a huge undertaking when transitioning a restaurant from writing orders on paper tickets to the most advanced POS system. We were up to the challenge and so was Revel. Taking orders couldn't be easier. Revel saves the restaurant a lot of time and time is money.

Pros: The absolute best feature has to be the Ingredient Inventory. We have some fantastic recipes and this handy feature combines with our order management. We never run out of ingredients now that we have a Revel POS.

Cons: I feel like it needs just a little tighter Quickbooks integration.

Not for the technology newbie....

Apr 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: The only reporting feature I would love to see is comparative reports so I don't have to piece them together. I want to know things like "sales last March versus sales this March", and "labor last month versus this month". That's how we track trends and right now we have to export as excel and wrote our own formulas to analyze this data. Overall, a good system for our small business.

Pros: Great reporting on the back end. Responsive to feedback. Constantly evolving and listening to customers. VERY customizable. The systems are reliable (as long as your network is reliable) and I haven't had any Revel related downtime. We are a 7 day a week operation with two locations and the only problems we have had have been related to our own network reliability and one faulty iPad. Once we upgraded those, we were fine.

Cons: SUPER labor intensive to set up yourself. If you are at all uncomfortable with technology and terminology, hire someone to do this for you. If you are comfortable plucking around in setting up the backend yourself, go for it. I had TERRIBLE frustrations with the support team at launch. It was clearly an overseas call center and there was a language barrier where the agents were likely trained to simply read back scripted responses and not really think critically through my issues. I feel like maybe they added some US based support because sometimes when I call now, language and understanding is not an issue and I can get things solved quickly. It can sometimes feel like this system is trying to be all things to all people, which can be both admirable and frustrating at the same time. There are SO many set up choices I don't need that I feel like a consultative sales approach (and more personal support at set up) would be more helpful but that would definitely cause costs to rise. It's a conundrum. So just know that you'll save money if you feel confident setting this up yourself. If you aren't comfortable wit technology, be ready to spend a little on hiring a person to set you up.

Laundromat service user

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good product, reporting, great customer support, a little pricey monthly but easy for staff to use and almost never goes down. Love the integration with QuickBooks online.

Pros: Great value and easy to use.

Cons: A little pricey with multiple locations.

Hand's Down,, Best Company out there!

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep up the Great Work!!

Pros: I would say that everything is easy and not difficult so manage. I love everything about it, never had a issue with anything.

Cons: To be honest, I've never experienced anything that I would say needs fixing. To me it's perfect and would recommend to everyone!

A disaster from start to finish

Mar 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: In theory, it should be great. But this system loses orders, loses discounts, moves voids from one ticket to another, loses payments, combines checks that have been split, splits checks that have been merged...I could go on and on. All the functionality in the world doesn't matter when a POS can't handle the basics. By far the worst experience I've ever had with a POS. It's cost me thousands of dollars in lost customers, lost credit card payments, money that I've spent paying my bookkeeper and other staff to straighten out all the issues, food that I've had to comp because orders were lost, etc. I've receive a total of $ in compensation from Revel. I've been stuck with this useless system for five months and cannot wait for the day I'm done with it.

Pros: What it can do in theory

Cons: The reality of how it actually works. The cost. Tech support. Customer support. Losing customers because of POS mishaps.

Vendor Response

by Revel Systems on March 21, 2017

Hi Shan, I am really sorry to hear that you have experienced so much frustration. I have taken a look at your ticket history and I can see what the source is here. Software updates are consistent across all iPad based POS software. Most clients never hit a bug, so we're very sorry to see you were hit by one or more in a row. This is not standard and we can assure you we're working to improve testing and our overall quality with each release. I can see that you are now working with a senior agent and that things apprear to be moving in the right direction. Again, we apologize and appreciate your patience in working with us. Regards, Sarah, Community Manager, Revel

Skeptical at first...

Mar 05, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: After months of wrangling with the decision of which system to invest in I cautiously went forward with Revel. 2 terminal system only so if it didn't work out the damages would be minimal. I learned the hard way jumping in with two feet real quick with Clover. (Different business than the one I bought Revel for. The CC processor is really to blame for saying that Clover is a good system for full service restaurants and I'm to blame for not verifying.) That was a disaster. Paying monthly for a pile of stuff I never went live with. Back to Revel. So many negative reviews made me really worried but after so much research, a: it seemed like it was very robust, more than any other cloud based system, something that would be difficult to quickly outgrow, b: relatively cheap entry cost, albeit the most expensive ongoing costs (more on that later), and c: every system turns out to have overwhelming negative reviews by my count. After reading all the reviews 2 things stuck out to me. One, I was real concerned about the support teams. It was such a common theme amongst so many review sites. Two, I sensed a bit of naivete on many of the negative reviews. After reading between the lines I figured this was a very complex system and one would have to put forth a lot of effort to get it set up and working well for your business. It does not plug and play. It could be but you would be barely scratching the surface of what it is capable of. The lack of support made it seem like someone with little experience with computers and or POS systems should stay far away. We have been live for over a month and I felt compelled to get on here and tell about my experience. Completely exceeded my expectations. To be clear, it has been a challenge getting it all where it is now. We went live 16 days after it arrived in the mail. That's not enough time. My own fault for dragging my feet. Give yourself 30 days. That would be a nice luxury. Plan on adapting it to your business. This system is designed for such a broad spectrum of businesses so don't expect it to be perfect just for you. That will take time. We have so much more tweaking and customizing ahead. Recipe builds, ingredient unit and cost data etc. You will only get out what you put in. The support that comes with the system combined with the fact that you get lifetime updates as the system is improved and having features added makes the monthly cost worth it to me. Thanks to an agent of NY for giving me all the information I needed without any of the typical sales pressures. I will be adding the self serve kiosk sometime this month. Can't wait to bring that exciting feature to our customers.

Pros: Basic programming is relatively easy, uploading large amounts of items via excel spreadsheet was great. The support has been awesome! We have made a few mistakes on our end and they have gotten us back on track, plus quickly been able to guide us through some more complex feature programming. No issues have gone unresolved and none have gone into the 2nd day. No issues have been in any way critical or serious either.

Cons: Even though our system is 100% hardwired it still requires an access point that is wireless. I don't like the potential issues with wireless. A few days ago one of the terminals was having a spotty connection issue.

Wrong decision

Feb 24, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: In theory, it would be awesome, but we needed reality and it's miserable.

Cons: Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Overall: Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Recommendations to other buyers: Don't get it until they make some serious improvements to this software.

Very costly and riddled with glitches

Feb 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: - Very insightful data displays - Great inventory tracking - Mobile units are nice for busy shifts - Customer files make it easy to keep up with trends

Cons: - Customer service is very lacking. One issue usually takes multiple reps to resolve and if you are in a hurry... Good luck. - Loyalty points do not accrue even though we pay for the service - Reporting data is not always realizable and accurate. Numbers from a closed out day often change and skew tax reports. - Extremely expensive - Still waiting on iOS 10 compatibility even though it's been out for months - Updates are very frustrating and we never get any notification that an update is ready to install. Have even had customer service reps caution us about updating too quickly due to bugs and glitches.

Now with Dragontail systems it will allowed us to use the best deliveries and food preparation results.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This system works perfectly and smoothly. My employees loved working with it and there is no doubt that it will work with every company.

Pros: Now with Dragontail systems included it will allow us to use the best deliveries and food preparation results.

Recommendations to other buyers: You won't regret using Revel Systems. Very recommended!!!

We're using Revel POS in all our QSR.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Extremely friendly, professional and now with the option of Dragontail systems which will allow us to make deliveries "state of art" it's the perfect POS.

REVEL Systems Failed My Client

Feb 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare. Back in August, after a meeting with Rethreaded concerning their POS and CRM needs, I contacted QuickBooks looking for an integrated system to work with QuickBooks, while serving as a POS, and an ecommerce solution. QuickBooks suggested Revel be the solution to meet Rethreaded¿s needs and believed because of Rethreaded¿s nonprofit mission, working directly with Revel would prove to be a great fit. When I first contacted QuickBooks about their system options, they gave a quote to me which I shared with Revel. I asked for Revel to match or beat that quote. I was assured it could be done. I reached out to Revel looking to discuss my project and was connected with a sales representative. I explained to him what my most important needs were and forwarded him the quote from QuickBooks. These needs were clearly explained to be: complete integration to QuickBooks with the ability to track multiples sales channels (retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce) with a total of 9 POS systems with one being stationary and eight working in a retail environment, the option to go off-site and ring up transactions via the Verizon mobile network, tracking inventory to the `ingredient¿ level, and a CRM system that would allow us to track a person from becoming a customer and also be potentially a volunteer, donor, vendor, or employee. This was key ¿ tracking the same person and marketed to in each role specifically. I also soon found out the promise of different sales channels would be a sticking point in Rethreaded¿s relationship with Revel. The sales rep informed me that he was at the annual Revel Conference and would work directly with his supervisor to create a solution package that would fit my needs. I was always clear with them about Rethreaded and in an email on September 9th, ¿Allow me to put it like this, the reason we would agree to pay for you to install the system is my client felt like you cared about them and to create an amazing PR story for our local news (which has already agreed to cover the story).¿ Revel promised to exceed our expectations. After several weeks of going back and forth with questions and concerns regarding the Revel platform meeting all of our needs, they shared with us that Revel would be able to exceed all of our requirements. Furthermore, they shared that if we switched to Intuit credit card processing, Rethreaded would qualify for a rebate through Intuit that would cover almost half of our Revel conversion costs. On September 12th, He emailed me the Terms and Conditions of the Intuit Cash Back Offer. We went back and forth throughout the month of September concerning pricing, even though I was originally told my quote from Intuit could be met. I even went as far to pass along monthly invoice sent to Rethreaded. Rethreaded wanted to switch their system for improved features at a fair cost because of their nonprofit status. Revel seemed like a company full of solutions. Another solution presented was in the installation of the system. After they expressed to me that Revel was the number one POS system in retail locations, together we, saw the opportunity to train Rethreaded survivors to become experts on Revel¿s front-end management system. This would allow them to further grow their career skill set and offer a better future. This was a key selling point of going with Revel, rather than building a proprietary system. Even terminology started changing. It is important to note that during the sales process, I kept referring to our POS systems as individual POS systems. He kept referring to them as order takers. My response was I am not looking at order takers but a POS system. He indicated that an order taker and a POS were the same system. The truth that came out was the systems were in fact different. In text message conversations and phone conversations, I kept redirecting Justin to understand that we wanted one stationary POS and eight mobile POS, the contract kept changing with me needing to clarify again and again. He quoted the entire package, including cases, and when I started reading the specifics I noticed cases were missing. He then reverted it back to the original, if I had been diligent my client would have suffered. I was led to believe that I would save time, effort, and money if I hired Revel for the installation and training. Furthermore, he informed me that it would be much easier if we paid an additional fee to have Revel do the complete install and training. They proposed that it would save time on the install which would reduce my budget cost and that by being trained by a Revel professional, the Rethreaded organization would have the ability to go live the same day. To conclude our sales process, the final step was the approval by the executive board of Rethreaded. The board requested a meeting with Revel¿s representatives, in which they would give a complete demo and answer questions/concerns about Rethreaded¿s workflow and Revel¿s ability to meet those needs. During that call, we went through a number of questions. I left the meeting feeling confident and even emailed them after the meeting saying, ¿I feel the meeting was very productive and answered all of Rethreaded¿s questions¿¿ The Board meeting with them supposedly answered our questions. Here are some issues we went through during the meeting: Jason asked if Revel would be able to group products into either sales channels or product groups. He responded that, yes, Revel supports this with the option to build classes of people to make everything more specific. He further stated that automated reports would be emailed daily with the ability to track by sales channel and product group. The sales channels were defined as retail, wholesale, corporate sales, home parties, warehouse events, outside events, and ecommerce. We were also informed that commissions could be recorded on a transaction by transaction basis driven by who was logged into the device. Retail channels for Rethreaded were discussed. Once again (and without any reference to a price change), myself and he with the Board were assured a wholesale, retail, home channel, and any other sales channel would be possible. We were told directly by him that the person ringing in a transaction would simply need to login by event type. These tasks can only be achieved by having multiple establishments which equates to your Enterprise package. This price difference was never discussed. We were led to believe it was all included in what we were getting. Customer tracking translates to funding for Rethreaded. As mentioned earlier, Jason and the Board were also adamant that customers needed to be categorized properly. Rethreaded needed to assign customers to the right categories. Often the same person belongs to multiple groups whether they be a customer, volunteer, employee, or a donor. If not, the cost of switching systems would not provide enough return on investment to Rethreaded. As a nonprofit, every single dollar they make can be directly translated to getting women out of sex trafficking. For some clients what may be a lost sale or commission to Rethreaded could mean a lost opportunity to employ another woman or help a person get out of the trade. Rethreaded was never made aware of the additional costs of an Enterprise system. Finally, they led us to believe these capabilities were in the package we were purchasing and never indicating there would be an additional cost beyond the initial installation. The entire call led us to believe that the Revel representative coming to the training would teach us the CRM. Jason asked about the ability to scan barcodes, he responded that the M-Tab reader had the Bluetooth scanning capability built-in. Upon receiving the M-Tab scanner, we were sent scanners that did not have the built-in capability for barcode reading. **Simply put, this was one of many times your company dropped the ball.** I was led to believe the Revel Training Expert would be my answer to every installation and training concern. His overall answer to getting everything setup the way we asked was, ¿That is why you are hiring the Revel expert for training.¿ Myself, the CEO of my company, the Board all believed that the Revel Installation would be the situation where all of our issues were solved. If it fell under the umbrella of installation or training, the on-site Revel installer would handle all of the setup issues. After that meeting, Rethreaded and I had complete confidence that Revel was the solution for us. We went into the final approvals of hardware and service packages. During this time of looking at the hardware, Justin had failed to include all items that were originally quoted to us by QuickBooks. When He sent over the final quote, he had removed several of the M-tab readers and cases. In our email on September 28th, he acknowledged his mistake and included the missing hardware. During our sales process, several times, I had to point he back to our first conversation and the quote I originally sent from QuickBooks. Throughout the process, it seemed like he was trying to upcharge me past what I had been originally quoted. (On a personal level I appreciated the true care extended to us during Hurricane Matthew as the path of the hurricane went right through Jacksonville). It was only my diligence on pricing that saved Rethreaded, a nonprofit organization, unwarranted expenses. When I received the final quote on September 28th, I directly asked him how much the shipping costs would be and made him aware again that Rethreaded was a nonprofit business that is not charged tax. He responded that shipping would be high. I expressed this was a high price but recognized the necessity of accepting. I found out days later that Revel had charged me the tax and clumped it into one fee as a shipping fee. Once it was discovered, I was credited back the taxable fees (after several emails) and I was charged the correct shipping amount. **Once again, this shows your company trying to make another dollar and dropping the ball.** The onboarding process was not made clear. Upon signing our agreements, I received an avalanche of emails for an onboarding process. After reviewing the avalanche of emails, I sent him an email and spoke with him on or about October 18th, stating that if I followed everything requested in the emails for onboarding, then I saw no need for Revel to come and do the install and wanted to go about getting a refund for the installation and training as I felt I could do it myself. I requested a documentation that clearly outlined what came with the install, I did not receive this for two days. I also requested a meeting with them regarding cancelling the install and getting a refund. During that call, I was informed by them to do my best in completing the initial 8 steps of the onboarding. Anything else, I was assured would be completed by Revel¿s installation team. They assured me the best option was to have an installer from the Revel team come out and still save me the headache the install. I was sent the wrong routers and also iPad minis which I had to ship at my cost. Once I got the equipment, he also contacted me to inform me that he realized that the network routers he originally sent to run our Revel system was not adequate to run our Revel system. Having to send additional equipment **Once again dropping the ball showing another mistake that was made by your sales team.** Rodrigo was essential in assisting with installation, yet he still couldn¿t meet the promised timeline. In addition to the training, I once again brought up my concern about creating the sales order process, the ingredients, and how that would be set up as well as the CRM. I was reassured that the Revel training and installation team would handle all of that and do a superior job. Upon the day of installation, I had the privilege of meeting with Rodrigo and quickly discovering that if I had done the whole onboard process that my system would have already been set up and the only thing he would have had to do is train me. Instead of doing the entire process, I was assured by them to relax and the day of the install would go smoothly. On the day of the install this was quickly found not to be true. After going through the install with Rodrigo, it confirmed that if I had done the entire onboarding process I would have not have needed to pay for the install or training. Furthermore, after working throughout the day with Rodrigo, at several different points of the install, he informed us that Revel would not be able to do key functionality that we had requested ¿ like sales channels. He stated that we would have to have additional establishments and I would need to talk with my sales reps about how to activate those establishments. This was the main reason we selected Revel and decided to change systems at all. Upon receiving the hardware, I left everything in the box for the day of the install. I only pulled out the main iPad so I could complete the minimum necessary steps for onboarding advised by them. The day of the install, I brought the equipment and Rodrigo opened the box. Rodrigo led me to believe we were given one extra M-tab and case.TI informed him of the extra equipment only to be told by Rodrigo later, that he had made a mistake, it was not extra equipment. It was the actual M-tab and case that would hold the iPad currently running Rethreaded¿s current POS system, Vend. Rodrigo can confirm that I had no extra equipment so at this point in time, we demand that invoice #210571 for immediately removed from our account. During the day of the install, all we could accomplish was the install and a 50% training on the backend. Nothing was trained on the front end, nor was the system able to go live as promised during the whole sales process. **Once again dropping the ball showing another mistake of your sales team.** The webinar training provided by Rodrigo should not be charged to my account. Rodrigo went over and beyond trying to resolve all of the issues that the sales reps had created. I am grateful for his offer and kindness but it still did not meet what was offered/promised during the sales process. In addition, Rodrigo did a front-end training via webinar which we documented and used to create a custom training document for Rethreaded [click the link for the document]. This webinar training should not be a charged as a part of the install and training because this is offered for free to anyone signing up for Revel (as it was not done at Rethreaded¿s location). When I returned hardware sent to me, I did not receive the refund in a timely manner. I still don¿t have the money back. He sent us the incorrect iPad Minis. He was completely aware and directly told that these iPads would need mobile data capability, preferably with Verizon capability. Instead he sent us the Wi-Fi only iPad Minis. In the replacement process of the iPad Minis, he requested for us to return the wrong ones and that I would be charged for the new ones in the meantime. I hesitated to do this because I felt that there was no need for the duplicate charge. I paid out of my own pocket to ship it, expedite it, insure it, and for signature confirmation. Upon delivery, I did not receive the refund as promised. In fact, the refund only started because I followed through on tracking and determined the package had been delivered. Your company signed for the unopened products on November 9th. On November 17th, I was told by him that we would get our refund in three to five days. By November 25th, I had been handed off to a brand-new person who was then telling me I would need to wait an additional 3-5 business days. I escalated the issue with my bank and they gave Revel a full week to resolve the matter. As of today, the matter has yet to be resolved.**Someone dropped the ball on this one.** QuickBooks ProAdvisors could not perform what was promised to be by Revel. Meaning, what I was promised was not possible. After the install and training was complete, I contacted my sales rep asking him about setting up additional establishments or how to clearly define my sales channels. My exact words as of November 15th were ¿I shared my concerns several times during the sales processes that Revel sounded good but I was very concerned that it wouldn¿t be able to be configured to our needs¿only to have every objective overcome by him or yourself reassuring me Revel was the answer for our needs.¿ Rethreaded never would have switched if different sales channels weren¿t included. I was informed by both of them that my QuickBooks expert would have to configure that on the QuickBooks side. I hired QuickBooks Certified professional and ProAdvisor. During her time of setting up the proper mapping for QuickBooks, she clearly shared with me that there is no way to set up sales channels because there were no sales channels set up by Revel as originally requested. He directed us to work directly with Revel¿s QuickBooks specialist. We tried for several hours while my own expert was on site and working with Revel¿s team ¿ with no success. At that point, I needed to confirm my beliefs that the only way that the sales channels could be created is through establishments. Establishments are only offered in the Enterprise package. An additional QuickBooks ProAdvisor confirmed Revel could not deliver as promised without a considerable price hike. To confirm I had set up everything properly and integrated Revel, we contacted advanced QuickBooks ProAdvisor and Certified Revel POS Consultant. He confirmed that I was completely correct and that the only way I could establish sales channels were through additional establishments and that yes this was an Enterprise feature. He agreed this should not be an enterprise feature considering this is the same business, same tax ID, and same entity just to be able to track all of the sales channels. I shared all of the details I had gone through with the sales process as well as what the installation was to do, he then advised me that I was completely on the right track and this wasn¿t the first time he had seen a Revel install go the wrong direction because of the sales rep giving misleading information. Rethreaded was misled during the sales process. Upon confirming my discovery, I reached out to them to bring it to their attention that I had been misled during the sales process and that I confidently believe Revel should provide the enterprise service offering at no additional cost. I believe a number of mistakes were made by him, not because of his abilities as a sales person, but because of his inexperience with your product. When these mistakes were detected, he backpedaled on his terms. The only reason I continue to work through this process is because his ability as a sales representative has been phenomenal. He was a sales representative that didn¿t understand this product and had a pushy sales manager, like a used car salesman, leading him in the wrong direction. I would like to offer the following solution to this issue: I can reconcile this issue right away, as long as M-tab scanners can be exchanged for a Bluetooth capable option and Rethreaded is offered 18 months of the Enterprise plan. I formally request that for the life of the 18-month contract, that the enterprise functionality, or the ability to add additional establishments, is given to Rethreaded at no additional costs ¿ under the condition that it is still run under the same tax ID and reseller¿s certificate. This would not be a condition if Rethreaded opened an additional sales location. I request CEO of Reve to meet with the women of Rethreaded either in person or via video chat to speak about the trials, tribulations, and successes of being a woman-owned business and the success she¿s had in the past three years. All would be to give hope to the survivors that they can achieve whatever their hopes or dreams may be. As mentioned many times via email and by phone, Revel was of great interest to us not only for their product offerings but for their woman-owned business status. This serves as an inspiration for Rethreaded¿s survivors. I know this would be an advantageous meeting for both Rethreaded and Revel. In the event that my request cannot be met, we would like a full refund for every penny spent with Revel to include: hardware, software, training, installation, shipping, and any additional fees incurred by my company of loss of time or efforts. REVEL HAS FAILED TO AGRRE TO FAIR TERMS AND NOW WON"T ACCEPT A REFUND. Keep in mind Revel dragged out the 30 day refund period to defraud be out of the ability to exercise my right to a refund.

Pros: There aren't any pros.

Cons: Misleading sales and lack of customer service.

Do NOT trust!!! Support is from another country and they do not hold true to their word.

Feb 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I signed up for this service after being promised certain functions. After I was on the phone with the onboarding team. In which I could barely even understand due to the dialect. I was told informed they system could not do what I needed it to do. So I decided to cancel. I was charged a restocking fee for the credit card processing machine which was not even supposed to be sent to me until I decided on a credit card processor. I sent them the email showing that the salesman said he made a mistake and forgot that he was not supposed to ship them out. And they still would not waive the processing fee. This company is an absolute nightmare.

Pros: Nothing

Cons: I was treated like crap. They do not care about their customers.

Recommendations to other buyers: Do not use this company support sucks and they do not hold to their word. They only care about making money not the customers success.

Trust the Bad Reviews

Feb 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: For the sake of easy reading, I will simply say that at 49 years old, I have never had a worse experience in terms of product capability, professionalism within a company, accountability, and most of all, service. So bad was the product and service, that I willing gave up the initial expense, to allow myself to walk away from any contractual obligation. And this was after only months of use. There is too much negative to put down in a review. We literally had issues with every system of the program: setting up the system, the loyalty program, programming the system, credit card processing, state taxes, and revel not understanding restaurants and the nomenclature of the industry. Advice: Look for a system that clearly outlines their service obligations. Make sure that you are able to speak to someone in the company, and not to an outsourced panel of phone answers who's only response is, "I am sorry that you are having this problem" and who are in no way able to offer solutions to your issues. You will spend hours on the phone during the life of your revel relationship pulling out your hair, yelling things at people overseas that are not typically in your vocabulary or character to say, and ultimately so frustrated that you too, will be looking for ways out of this bad relationship.

Pros: Few

Cons: Many

Vendor Response

by Revel Systems on February 10, 2017

Hi Peter, I am sorry to hear you had such a poor experience and that we weren't able to turn it around for you. It is definitely not characteristic of our platform or current Customer Support structure. I took a look at your history and I see that you have not been a customer for some time now and that your primary issue stemmed from networking - if the networking is not functioning properly, of course, it can cause problems, and it can sometimes be environmental. We have definitely made a lot of advances since you were a customer and we now offer an Apple Ethernet Connect solution which solves trickier situations. I am just sorry we weren't able to offer this option to you formerly. Regardless, your feedback is appreciated. - Sarah, Community Manager at Revel

Nice POS

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Revel POS for going on 3 years now. We have had our ups and downs but always seem to get it worked out and running smoothly with customer service.

Pros: There are a lot of tracking options that are very helpful.

Cons: What we dislike the most is this is a small screen. We want a large screen.

Recommendations to other buyers: Check it out, it does no harm to try it.

Revel Retail POS

Jan 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We recently switched to the Revel system from an older POS. While there was a slight learning curve for our employees it was very slight and has run smooth. Since installing Revel the amount of information garnered from the system has already begun to transform our business for the better. I would highly recommend Revel to anyone that is looking for quality software that will bring them to the next level in their retail establishment.

Pros: Ease of use, back office software, Cloud based.

Cons: Many items for retail are not turned on immediately.

Recommendations to other buyers: Make sure you have a qualified person setting up the system for your business and make a checklist of all of the features that you must have so they can be available at once to you.

Nice idea, but horrible for restaurants.

Jan 14, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: I love the functionality of the product, but the concern I had when considering the purchase was related to connectivity issues. In short, would there be occasions when one of the iPads lost connectivity briefly, causing orders to be lost. Well, I was right to be concerned. We have had ongoing issues with lost tickets that don't make it to the kitchen in a timely manner, sales reports not matching actual sales and overall downtime with server stations when it can't connect. I was reviewing Lavu at the same time, which has a hard-wired option and should have gone with that. I went with Revel because they promised it would not be an issue and I preferred the Revel functionality.

Pros: Functionality

Cons: Performance and Connectivity

Recommendations to other buyers: Don't use if you have a medium to busy restaurant.

Revel Rocks

Jan 13, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Revel for the last 9 months. We love the constant updates, the prompt customer service, and the stability of the system.

Pros: Constantly Improving, Live customer service, Fast, Detailed.

Cons: The system is pricier than others.

Vendor Response

by Revel Systems on February 10, 2017

Hello Scott, Sarah here, the Community Manager, from Revel. So happy that Revel is working out for the Tap & Bottle! We appreciate the positive marks. Cheers!

Best pos

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great organization from start till you go live and start using it, unbelievable customer service, nice people.

Revel POS

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Amazing experience so far. After using more than one ERP software FINALLY we found Revel

Great program!

Dec 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: How intuitive and easy to use it is

Cons: Doesn't calculate tip percentages

Overall: We use Revel as our point of sales system at the restaurant I work in. After switching to revel from a previous program, I was immediately pleased with how easy and intuitive the program is. Splitting checks is extremely easy to do, no matter how many you have to split it into. This was not the case with our old program. It allows the ability to color code categories and even put an image on a button. Another excellent feature is that servers cannot swipe a card or cash out a bill that is not under their name. This eliminates report mix-ups and the hassle of having to calculate how much of another server's tips you ended up with and owe back to them because it can't happen. Overall, Revel was an excellent upgrade and continues to be an excellent program.

Vendor Response

by Revel Systems on January 12, 2017

Hello Claire, What awesome feedback! Thank you so much for taking the time to share your experience! I will contact you directly to learn more about your suggestions for how we can better handle tip percentages. Again, much appreciated. Cheers, Sarah, Community Manager at Revel Systems

A Okay

Dec 07, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This product does run very smoothly and has a lot of functions and is very easy on the eyes and mind, however i found it "slowed" down after all inventory was inputted! Very good product though! Only other downfall would be price! it cost a pretty fortune which is the reason i switched!

Scary service reviews.

Dec 06, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Never even bought it, after reading online complaints decided to use shopkeep instead.

Pros: Can do everything.

Cons: Apparently with no customer service to show you how to do everything

Recommendations to other buyers: None, didn't actually buy software license.

Wild about Revel Systems

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: We decided to turn in the old fashion cash register and purchase a Point of Sale system. We decided on the Revel System, and after one season I can't say enough about the system, features and the customer support. It is intuitive so easy to train new employees. Great purchase order features along with a re-order feature.

Pros: Ease of entering items, cost, reports created, and customer support.

Cons: None at this time...

Recommendations to other buyers: We purchased the entire system hardware included and it has made our inventory control a breeze.

Vendor Response

by Revel Systems on December 13, 2016

Hi Lisa, Thank you so much for sharing your feedback on Software Advice. I am so glad to hear that Revel is working so well for your shop! Cheers, Sarah, Community Manager, Revel Systems

Revel review

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: product is fine. set-up, menu load, training was incompetent and ineffective

Pros: it is easy to use and modify

Cons: customer support is attentive but incompetent

Recommendations to other buyers: find local support

Happy Early Adopter of Revel Systems

Nov 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I was an `early adopter¿ buying my Revel Systems POS in late 2012. My business has more than doubled and I credit Revel Systems as integral to that success. We started with one iPad, but within 6 months seamlessly added the second. I personally built the backend and found it intuitive and relatively easy once you commit to understanding the basics. I have felt some of Revels `growing pains¿ over the years, however ultimately I always had my issue resolved, which all too often were a `user error¿ situation. I also have experiences where Revel made changes to the system, which were not beneficial to me. I reached, complained, and ultimately they reintroduced the feature that I missed. For those looking to start with Revel today benefit from all the capital and advancements implemented in the last 4 years. If or when I expand beyond my original location, I will use Revel Systems again. I have experience with Aloha, Dinnerware, and Maitre D and much prefer Revel Systems.

Pros: Unlimited expand-ability Remote access to information Clean, simple iPad based POS

Cons: Rapid changes that ultimately benefit me, but sometimes I'm not ready for Managing Apple's updates with Revel's new builds

Recommendations to other buyers: Give Revel a good look, comparing features and value, I think you'll see Revel has the most to offer. Realize, if you are changing from an existing POS other than Revel, the change is going to be tough no matter what system you are moving to.

Ariday's Review

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It helped us make our sale smoothly and on time and not time consuming for work. All my employees enjoyed this system.

System Function

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This system works perfectly and smoothly. My employees loved working with it and there is no doubt that it will work with every company.

Recommendations to other buyers: You won't regret using Revel Systems

Good - but has great mobile app partner in PepperHQ

Nov 25, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: as I said the best thing out the solution is that it integrates so well with our mobile app from Pepper http://pepperhq.com

Cons: not the greatest support; people seem to leave the company all the time...

Overall: Revel itself is a solid system, but it was not until we integrated it with a mobile app platform (one of their partners, who seem to only work with Revel) that we really started to get a return on investment from the Revel system. The two systems work brilliantly together and have transformed not only the customer experience, but also our operational efficiency. Revel itself is only part of the solution, Pepper HQ - check them out at http://pepperhq.com - is the key to unlocking the value and extending the features within Revel and I think Revel have been very clever getting these guys to partner with them - massive advantage over any other EPOS provider.

Recommendations to other buyers: I don't like the fact that they charge an API charge to integrate with the app

Stay away this program

Nov 21, 2016
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We are existing Revel System customer but I think our 2 year relationship is going to be an end. Changing a POS system is not simple but we still choose to leave must have our reasons. I just want to share my experiences with everyone who might consider marry to them. 1. We were told from their sale rep the QuickBooks integration will 100% work for Canadian customer because of this reason we signed off the deal, however we don't have a chance to test the integration because it was still under development, we should wait till the launch but we can't wait because we need a new system to support our grow. We did reconfirm the QB compatibility again and again so we don't think there will be a problem. We got everything setup and running, about few months later the QuickBooks Integration finally launched but they told us this feature strictly for US customer only?! This case only escalated to their sales team lead and they refused to go further higher, you have no easy way to reach their upper management team unfortunately we dun have any recording or email for the proof, they only offer a free month to settle the case. They would guarantee you everything at the beginning and once you in everything is just too late, we have learned a lesson. 2. We are not pleased and disappointed on how Revel handle system upgrade, almost every single incident causes us problem and certain level of business impact, we need to bend or change our business model/process to fit these updates. Revel introduce new feature but at the same time take away the old feature immediately, can you imagine how much trouble causing? For example we never had an option call ¿Credit Limit¿, after the latest mandatory POS upgrade on iPad (this is another matter will mention after), we are forced to commit the new changes, we can no longer take "House Account" credit payment until we enable the "Credit Limit" option inside customer, but this is not the major problem, I am so shocking they don't provide a batch upload method, instead we are instructed to make this change inside each customer one by one, we have thousands of customers are on account. This is so ridiculous but why they can't just keep thing simple? 3. The Revel POS consist by two pieces, the frontend (iPad) and the backend (web management). Periodically they roll out major upgrade (notified) or small updates (silence) at the backend and then you must follow their schedule to download and re-install the new iPad App manually during off business hour to match your backend version, otherwise your iPad POS will not function properly 4. They have very slow development, usually the iOS App should be prepared and updated on device before the new iOS launch, but Revel work reversely, they will tell you DO NOT upgrade your iPad iOS Software whenever until they ready. They need to understand you cannot disable system update on iPad, until some point you will get the software update reminder popup crazy everyday on the iPad and you must choose "remind me/install later" to bypass but couple times my staffs by accidently hit the wrong button and fire up the software update, then the till will be out of service until we reach Revel support for fix. I cannot blame on my staffs in this case, Revel have to do something to avoid this to happen. 4. Support - their level 1 support is useless, even level 2 not really helpful, the most words I have heard are "Sorry" or "This is the system design, nothing we can do". I don¿t need a sorry. I have a strong feeling their development teams make whatever changes they want without thinking the impacts would brought up to the customers. 5. The most funniest thing is Revel have a Voice of Customer team to hear your feedback, this is cool, they do reach out you to hear your problems or complaints but limited to listen only! They don't follow up anymore, I have one phone conservation and one email both sink into the deep sea, sigh* Good luck!

Vendor Response

by Revel Systems on November 22, 2016

Hi Column, Thank you for your feedback. I apologize that the experience has been a frustrating one. I will share your input with our leadership and product team. Regards, Sarah, Community Manager, Revel Systems

Misleading Sales Pitch

Nov 17, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Horrible experience! If you are considering Revel for QuickBooks Online integration beware of false advertising. While receiving the sales pitch for the product, I was assured that complete integration was available. I specifically asked about house accounts and transferring account info to QuickBooks. Everything was great I was told! We work closely with QuickBooks for complete integration. Blah Blah Blah! Upon receiving the system and starting my training(which took a week after I had everything setup). The trainer was confused saying those features would be implemented later down the road. That's not what you offered me before I bought this! A couple of other minor issues with setup and functionally(all of which were confirmed working over the phone with the sale rep). I promptly asked for a refund. I was then told, since I didn't have those specific requests for features in writing that I would have to pay a fee of for a refund. I only spoke with the rep over the phone. Why would I have emailed the questions, when I just could ask the sales person? My word vs. their word is the only explanation I got. After numerous calls and messages(all unanswered). Two full weeks after notifying Revel I wanted to cancel. I was emailed saying I was going to be out close to $ for canceling. The extra cost was for nonrefundable charges. Buyers beware, make sure you have everything in email form so it can be traced. If your Sales team are selling features that don't exist, the customers shouldn't have to pay. Never Again!

Pros: Came in a pretty box

Cons: Doesn't work as advertised!

Recommendations to other buyers: Make sure you have email of every detail and question asked. If not it could cost you