Revel Systems

Revel iPad POS

3.5 / 5 213 reviews

Who Uses This Software?

The Revel POS System works in all 50 States in the United States, most of Canada, Mexico, South America, Europe, Africa, Asia, Australia and yes, even in Antarctica. Contact us to find out more.


Average Ratings

213 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Revel Systems
  • revelsystems.com/
  • Founded 2010
  • United States

About Revel iPad POS

Revel Systems POS is the premier partner for Intuit QuickBooks integration. The Revel POS System is an award-winning iPad Point-of-Sale Solution, for any businesses, with one location, or with multiple locations. The Revel POS is a quick, intuitive & secure Point-of-Sale system. Revel Systems POS software offers a feature-rich POS solution for any restaurant, retail, or QSR establishment, with integrated payroll, inventory tracking, customer relationship management & more!


Revel iPad POS Features

Vendor has not completed this information.

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • Automatic Reset
  • Browsing Restrictions
  • Data Synchronization
  • Mobile Device Management
  • Offline Access
  • Point of Sale (POS)
  • Remote Control
  • Self Check-in
  • Self Ordering
  • Surveys & Feedback
  • Timeout

Vendor has not completed this information.

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

Revel iPad POS Reviews Recently Reviewed!


good

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: the software is very use friendly, great customer support 24/7, and reporting tools. I like being able to view things away from the office

Cons: Some features that are not available, or can not be customized, I wish there was an app for my phone to view all the details

Easy to work with and straight forward interface

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable, fast and easy, organizes bills and reports well in addition to setting up good system to manage employees and various services

Cons: when saving customer information for delivery or takeout it required email in addition to full name and phone number, which is not always info customers would like to provide

Great POS System for Small Business (Liquor Store)

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use and setup. Cloud based makes it nice for reports and management. Support is very good with 24/7 telephone service and solves problems every time we call.

Cons: Item management could be updated slightly. Currently there is no way to completely remove an item you just have to mark it as inactive but it is still in your database.

Good Choice for POS

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Revel System features a slick Point of Sale system. I am able to use many different payment types and works with Samsung Pay without NFC technology.

Cons: I would like to see more integration with different software we use. It's not easy to export some of the information to connect different data.

The POS system needed for a critical upgrade.

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall this upgrade in our POS has worked very well. A few design issues promised by sales but not backed by engineering were resolved. Have enjoyed the improved customer service response time.

Pros: Ease of use with our younger staff, they are familiar with the Apple platform. Customization for fit our unique environment. Cloud based, changes are fast and simple

Cons: Customer service spends more time creating and closing tickets than fixing issues. Switch the priority Communication has gotten better about upgrades, missed a couple and had to play catch up. Hardware issue sent me to fix an I-pad. I need a replacement not trouble shooting. Still not resolved

Vendor Response

by Revel Systems on May 11, 2018

Hi Craig, Thank you for leaving your review on Software Advice and for high marks! Happy to hear that you are seeing the value in Revel and improvements in our platform! For software releases, be sure you are subscribed to our emails. We are happy to look into this for you and you are always welcome to share feedback about releases with community@revelsystems.com. In terms of your hardware exchange, it looks like the issue has been resolved. Thanks again for sharing your feedback! Cheers, Sarah at Revel

Easy to Use and a Real Time Saver

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: We upgraded to Revel from an old cash register and it makes the overall process of managing our retail store easier than ever!

Pros: Easy to use, integrates easily into Quickbooks online for easy bookkeeping, easy to train new employees

Cons: The initial setting up of the wireless network was somewhat cumbersome, but once we got it hooked up it hasn't skipped a beat.

Solid option for multiple locations and operations

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall a very solid system

Pros: The ability to have one POS system for a sitdown restaurant, cafe and gift shops. This allow for a general overview of daily sales on 1 system.

Cons: Many functions but can be difficult to implement. Once we clarified our issues, customer service was very helpful.

Revel is a smart choice for small business owners looking to use the iPad as their POS

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons: Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Overall: A POS system that is reliable most of the time.

Vendor Response

by Revel Systems on May 01, 2018

Hi There, Thank you so much for the review and feedback! We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers. Please feel free to contact me at community@revelsystems.com. Kind Regards, Sarah, Customer Advocacy Manager at Revel

Only good if your needs are very Basic

Apr 23, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department" It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order? They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update. Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system. When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest. I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Pros: Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Cons: Functions are hard to find Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off Material changes to the way things work with zero notice Can only see profit margin by employee no P&L type report. Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Vendor Response

by Revel Systems on April 30, 2018

Hi Michael, I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team. I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have. Regards, Sarah, Customer Advocacy Manager at Revel

With limited options for POS this one is the ¿best¿

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use and easy to enter products, inventory, etc. our employees have no problems with it. Allows for a lot of data collection.

Cons: The expense is a bit much. There are so few POS options out there, that they don¿t offer much in the customer service field as far as offering any discounts due to their lack of service and constant system updates that cause problems.

Great customer service

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you get the hang of it, everything is very easy to navigate. Also customer support is great every time.

Cons: It would be nice if you could actually go in and delete an item, class, etc. and reenter it rather than making it inactive

Vendor Response

by Revel Systems on April 19, 2018

Hi Lindsay, Thank you so much for the 5-stars all around! Happy to hear that Revel is working well for your store. In terms of the inactive product issue, I am happy to share your feedback with our product developers. From a technical standpoint, our product engineers would not want to ever delete any data as it is historical -- doing that would impact your historical data and would have a negative impact on your reporting. That said, I know that our product team is working on a way to make the inactive products less in the way. Thank you again for sharing your feedback on Software Advice! Cheers, Sarah, Customer Advocacy Manager at Revel

Easy setup, easy maintenance, reliable support team and a proactive development cycle.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For the most part I have a hard time coming up with complaints mostly because of how proactive and responsive the entire team is at meeting our needs.

Pros: Revel POS is very easygoing use. Backend setup and maintenance are a breeze, new features are added regularly based on requests from businesses using Revel.

Cons: KDS user experience could use a little improvement just because there needs to be an expo setting so servers can pick up orders from the window without paper tickets.

Super Friendly POS

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep it going

Pros: Super easy to set up, very stable and worry free. We didn¿t have any issues other than making it store Friendly.

Cons: As right now our only problem is with Uber orders, since the keyboard doesn¿t have the Alfa numeric option.

Great platform

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I would love to try this out in an independent restaurant application to really see what it can do.

Pros: This platform is easy to use and very interchangeable. Customer support is great and they can always handle problems in a relatively short time. They also do not mind teaching the customer how to fix these problems in the future instead of requiring them to keep calling in.

Cons: The system that I am in (Franchisor) ties their and my hands in what we can do. Its not Revel's fault. Needs to work on an inventory application for food costs.

WORST POS EXPERIENCE OF MY LIFE!

Mar 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: Not in mixed company

Pros: It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.

Cons: Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost.

Vendor Response

by Revel Systems on April 19, 2018

Hi Gary, I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI. Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel. Regards, Sarah, Advocacy Manager at Revel

OverPriced

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons: The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Vendor Response

by Revel Systems on May 01, 2018

Hi Constance, Thank you for your feedback! Happy to share your input with our teams. Best Regards, Sarah at Revel

2 years of ongoing crap

Mar 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I wish I'd gotten another POS. Am actively looking for another, despite knowing how destructive this would be to implement.

Pros: Somewhat aesthetically pleasing, so customers comment sometimes. Overall everyone who actually uses it hates it.

Cons: Where do I even start. Personally the jump in per month fees with no notice and no explanation *tops* my list. Also we reported to them extremely basic functionality that's broken. There the slowness, no notice backwards updates, customer support, did I mention it's slow slow slow. The release updates that are inadequately tested. Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Vendor Response

by Revel Systems on April 19, 2018

Hi Bob, We would be happy to help you out, but unfortunately, cannot locate you based on the info in this review. We are sorry to hear you have had a poor experience. We have been able to maintain prices significantly below industry alternatives for an extended period of time, but, as with any software subscription, we do periodically have to increase our price to continue to provide the service that you deserve as a loyal customer. We will continue to strive to deliver you the best features available at the lowest possible price. We are happy to set up a time to hear your feedback directly -- please feel free to get in touch via community@revelsystems.com. Regards, Sarah, Customer Advocacy Manager at Revel

Super intuitive. If Revel ever goes public, I'll buy shares. I believe in this POS platform. It's been very useful for my small grocery business.

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integrates with Moneris Integrates with a scale Excellent reporting features I can check my sales remotely from anywhere

Works well for our business

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer services is A+, the back end access is easy and I can customize every feature. Our servers never have any issues with the tablet

Cons: Access from my smartphone is limited, and it takes some time navigating the site. There is also no app available which would make everything so much easier

Best and more robust system in the market

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons: The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Vendor Response

by Revel Systems on February 26, 2018

Hi Santiago, Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan! Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision. Thank you again! Cheers, Sarah at Revel

Worst POS system I have ever used - removed after install - review long overdue

Feb 21, 2018
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We are a successful multi-unit restaurant group that operates restaurants in the San Francisco Bay Area

Pros: This system is for QSR counter service - NOT full service restaurants. WAY better systems than Revel

Cons: NOT meant for full service restaurants. This was literally one of the worst business mistakes I have ever made. Without a doubt the worst customer service I have ever experienced. The system is not designed for full service restaurants, has connectivity issues and frequently crashed.

Vendor Response

by Revel Systems on February 22, 2018

Hi Greg, Thank you for taking the time to share your feedback. I have checked our records and it looks like you were a customer nearly 2 years ago. I hope we have made some strides in our restaurant capability and network stability since then and I do apologize that we were not able to meet and exceed your expectations. Regards, Sarah at Revel

Awful customer service

Feb 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I do not recommend.

Cons: Customer service in Brisbane is not very attentive. Trying to even purchase another item and still haven't heard from the sales person here.

Vendor Response

by Revel Systems on February 22, 2018

Hi Patrick, I am sorry to hear that Revel has not earned 5-stars from you. Our teams are more than happy to assist you and we have 24/7 Customer Support available. I have alerted your Sales Rep of your feedback and he is happy to provide you with information on Customer Success Management packages again if you would prefer to have onsite and dedicated Support. However, our Sales Reps are not able to provide tech support onsite. Please do let us know how we can get you properly set up as we are here for you! Regards, Sarah at Revel

Revel is just sufficient for my business on some days. However, there are many days that I wish it had more features

Feb 15, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The staff time management feature makes payroll quite simple. I like that it is integrated in the POS app rather than a separate app. I also like the iPad integration, as it provides a much cleaner look to our customers vs using a desktop.

Cons: I think the reporting features are lacking. I¿ve found that the reporting for sales and inventory management are far less sufficient than in other POS systems.

Vendor Response

by Revel Systems on February 23, 2018

Hi Summer, Thank you so much for sharing your feedback! We are in the process of taking stock of what our customers would like to see more of in our Reporting overall and would love to hear your thoughts. Please feel free to reach me at community@revelsystems.com so that we can record your suggestions. Thanks again for the review! Cheers, Sarah

The worst multi-Store POS on the market

Feb 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Do your homework first and be thorough. DO not believe everything they tell you. The salespeople are polished. Serious waste of time and money.

Pros: There are absolutely no Pros to this system. We installed in in June 2017, it is now February 2018 and we still have ongoing issues that are unresolved. The most recent is today with testing the "Online Store". The credit card batches do not match the bank deposits. Revel points at the cc merchant who in turn points back at Revel. Nothing resolved, and nobody will to take responsibility for it. Save your time and money, look for something else.

Cons: confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.

Vendor Response

by Revel Systems on February 08, 2018

Hi Brent, I am really sorry to hear that you have had such a poor experience overall. I have taken a look at your ticket history and I do apologize that it looks like you encountered a bug. However, we are definitely working on the issue and as of 2/6 the issue has been resolved. Unfortunately with bugs fixes are not always immediate but we do attempt to push them through as quickly as possible. I can also see that our agents are waiting for the green light from you to integrate QuickBooks. While I do apologize for the frustration you have experienced so far, our customer support teams are actively working with you and happy to assist you with your business objectives. Regards, Sarah at Revel

Unreliable

Feb 01, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This is the most unreliable system I have ever used. The support team are not trained equally. Some are helpful and give you a lot of detail to make sure you have everything in place properly. Others simply do not know & dismiss the need to ask or transfer you to someone else. We have two stores, both with this system. We closed both stores to conduct physical inventory. After being on the phone a full day the day before we began the actual inventory, closing for 1 week and paying employees for working inventory, only to find out the original tech support didn¿t sell us the app we needed, did not tell us we had to purchase the app for each individual that planned on counting & did not properly instruct us on the setting up of our backend for inventory, not one item we counted was able to sync. 1 full week, 2 locations, closed = 0 income, employees payroll for inventory = 0, this was completely hurtful to a small business and no responsibility was excepted by Revelup. The tech support said exactly ¿every computer app or system does have its own issues, they all have a glitch¿ Thank you revelup

Vendor Response

by Revel Systems on February 02, 2018

Hi Kim, Sorry to hear you are experiencing some frustration with troubleshooting the Physical Inventory App. I do see that your help desk tickets are now resolved and we do apologize if you had to call into Support more than once to get it figured out. I have escalated your case to our customer relations team to ensure we address all of your needs. It looks like you joined Revel by way of our partner, Intuit, and we do apologize if your Intuit rep was not in possession of the info you needed to perform Inventory using Revel. You do have a Revel account executive and the customer relations team will be happy to share their info with you. Best Regards, Sarah at Revel

Capterra-loader

We use it in a coffee shop, and it has helped a lot.

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons: The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Vendor Response

by Revel Systems on February 02, 2018

Hi Kyle, Thanks so much for taking the time to leave us a review and for the feedback! Cheers, Sarah at Revel

Overwhelmed at times

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The front end is easy to use, once everything is set up on the back end. The accessibility of the reports is nice.

Cons: The back end can be overwhelming and difficult at times to navigate. Need to be able to combine checks also.

horibble

Jan 18, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Overall: a learned lesson

Vendor Response

by Revel Systems on January 19, 2018

Hi Paul, Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration. Thank you for your patience while we get this resolved. Regards, Sarah at Revel

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

Jan 14, 2018
2/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons: We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Vendor Response

by Revel Systems on January 19, 2018

Hi John, Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you. You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience. Regards, Sarah at Revel

Revel Systems is a JOKE with TERRIBLE tech support

Jan 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Revel systems has been nothing but a joke since I have gotten it. Owner's can't reassign delivery orders to a new driver? Drivers are able to cash drop to NO WHERE when the wrong till is used? I can't check another drive in, as an owner, on my log in without it going into MY virtual till? Once again, Revel Systems is a JOKE to use as a delivery POS system. The support team is absolutely clueless, everyone has to talk to their higher up colleague just to tell me they can't do anything about it. At this point, I have more knowledge then some of these techs that are from Lithuania. Terrible TERRIBLE customer service, TERRIBLE product, and TERRIBLE value for what you get.

Vendor Response

by Revel Systems on January 15, 2018

Hi Steven, I am sorry that Delivery Management and Virtual Tills are causing some frustration. It sounds like there are settings that could use an audit to ensure that both features are being used correctly. I have located two articles that would help explain how Virtual Tills work and how each employee should be set up under Employees - Role Permissions, as well as a few articles on Delivery Management. Once the two are set up correctly for your particular business operations, your issues would be resolved. https://support.revelsystems.com/hc/en-us/articles/209483726-Till-Management-Guide https://support.revelsystems.com/hc/en-us/articles/205526155-Delivery-Management-Settings https://revelsystems.com/revel-university/delivery-management-overview/ In terms of our Support team, they work very hard to troubleshoot any issues and we do see that you worked with a Database Engineer, who, yes, is based in Lithuania. Truthfully, it doesn't get much better than working with an engineer to resolve software issues regardless of where they are located. Revel also offers extremely affordable Account Management services that would allow you to walk through the many Settings Revel offers, help you get Virtual Tills and Delivery Managment set up to best suit your needs. Hope the articles help in the meantime. Best Regards, Sarah at Revel

Great service, and fantastic product. POS system runs like a dream.

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would highly recommend Revel to other businesses. The only negatives are the steep learning curve and the monthly costs.

Pros: The entire system is very intuitive and easy to learn. I've had to call many times in order to understand the system, and my questions were always answered.

Cons: There are so many features available, it's very easy to get lost in the amount of things you need to learn. It's a very steep learning curve.

A solid system that works for me....

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I'm very happy with the product.

Pros: Great customer service techs, they are knowledgable and someone is always available. Easy to update products, expandability, gift card applications a good feature, and the reporting is excellent. Probably the best feature. It really helps with budgeting and menu decisions.

Cons: I found the inventory system to be lacking. It is very hard to set up and very time consuming. It would be nice for new customers to have the option of Revel entering all of their products and not just trying to transfer from a spreadsheet. There were many mistakes and I wound up having to create the entire product page myself.

Good but troublesome

Jan 03, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Very mobile, orders can be sent in immediately. Very easy to use as far and table waitstaff. Over abundance of information once it is set up and functioning its great.

Cons: There is too much needless information on the back end. its very overwhelming because you have to sift through it every time you use it. There should be custom saves for only the information you use in the reports/options. Its retail and other business type options need to be addressed. This is the main reason i would not suggest using it. The constant updates can be useful but buggy as well. For example a split ticket transaction will literally crash the program (this is as of 1/2/2018). A undressed issue for a month now. Its more like a application a engineer designed rather than one that the end user would find useful. I have use Revel POS for years and still do but am now looking for a replacement.

Vendor Response

by Revel Systems on January 10, 2018

Hi Chris, Thank you for the feedback and we are glad to hear that you like Revel overall. I have asked our Client Relations team to get in touch with you to resolve your issue with the split checks. Our product developers are always looking for input on design. I will reach out to you directly to set up a time to collect your suggestions. Best Regards, Sarah, Advocacy Manager at Revel

Easy and accessible

Nov 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons: A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Vendor Response

by Revel Systems on November 29, 2017

Hi There, Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform! Cheers, Sarah at Revel

de la mer experience with Revel

Nov 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Only iPad POS system on the market (as far as I know) that can deal with items priced by weight. - constant improvements on software being done (both UI and management consol) - enterprise management system that allows the management of multiple business units. - excellent 24hr/day technical support - a lot of flexibility in the system

Cons: - lack of stability with Moneris pin pad integration, ongoing issue of POS and pin pad not communicating at random. - difficult to find how to do certain functions in the management consol (not intuitive - for example searching for a subject through what seems like appropriate keys words will not allows bring up the items) - product costs not linked to inventory costs

Exasperating

Nov 22, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Support is hopeless STAY AWAY!!!

Pros: Seemingly simple and intuitive restaurant platform was the draw but it's more style than substance !!

Cons: The devil is in the details. The presentation of the product and the sales rep was convincingly presented. SUPPORT IS OUTSOURCED. We never got our system to work and after hours on the phone. It's a "cloud based " system and so is the support!

Great product!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall an excellent priduct for a small to medium size business.

Pros: I have had nothing but great experiences when dealing with this product. Very easy to use and understand.

Cons: It¿s a little bit cumbersome to print shelf tag labels. Label printer works great (additional purchase) but there¿s a lot of clicks to make it work.

product is great, customer service isnt

Nov 18, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It does exactly what it needs to do. Comes with some great features and some features I still don't know how to use

Cons: Any time I've had an issue customer service has been terrible. teir 1 support is a complete waste of time, I wish they'd just transfer you right over. and then even when they do transfer it depends on who answers the phone for how long the phone call would last.

18 months in and still a grin!

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to play around with things and tweak as much as I can. The backend is robust enough for my needs.

Cons: The Kiosk workflow needs some work and the standard stand design is kind of dated. I would like to hide the cords better.

Feature Rich

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The standard reporting and custom reports are great. These reports give you all the information you need to be able to effectively oversee and run your business

Cons: Mobile access should be free or at least a one-time fee. Revel currently charges a per user fee for mobile access on their app.

A Nightmare...probably a good product but will take you almost a year to learn it.

Nov 09, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: Once we were able to talk to tier two people, things improved.

Pros: Lots of good reports ... if you finally figure out how to get to them. Till is good. Lots of info in "University" must read it two or three times before it makes sense.

Cons: Labor intensive, requires many many steps to accomplish one thing. Has left our accounting in shambles Unforgivable i.e If you make a mistake in entering purchase order, you can't fix it . It just stays there forever "Integrate with QB' ... does not fully integrate...i.e does not integrate line for line First Tier support only repeats what you tell them is the problem, no fixes Took two weeks to get the wiring set up right d/t false directions from support Has "Chat" but nobody chats... just refers you to something else

Vendor Response

by Revel Systems on November 15, 2017

Hi Clarice, I am sorry to hear that you have had some trouble learning Revel. Our platform is pretty robust and can definitely take some time to learn since there are over 500 settings to allow you to customize your point of sale. We highly recommend working with an account manager to optimize your setup and to help you achieve your overall business goals. That said, your feedback is being heard and appreciated. In terms of editing Purchase Orders in Revel, POs are editable until they are Saved and Finalized - once you Finalize a PO, you cannot go back in and edit that PO, which is why the system asks you if you are sure you would like to Finalize. We do this, to provide peace of mind and safeguard you against behavior that could be flagged in an audit or employee theft. There are definitely some language differences between QuickBooks Desktop/POS and Revel's integration. There are many unique properties in both platforms which can take some time to fully design, develop, test, and, then, implement. We are always open to feedback about specific features that are needed or functionality that could be improved! Please feel free to email your suggestions to me at community@revelsystems.com. Happy to set up some time to chat. Best Regards, Sarah at Revel

Move along the line in Resturaunt!

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It¿s way easier to use than a regular box cash register and eases the headaches of customer complains, mistakes, and returns!

Pros: It¿s versatility, there¿s no order we can¿t create for the customer, even when they change their mind halfway.

Cons: It limits me with Mass texting but to be fair many others do as well, however at least you have the option of texting their receipt and inputing five star rewards program

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Nov 07, 2017
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons: Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Overall: It was a learning experience for sure.

Vendor Response

by Revel Systems on November 21, 2017

Hi Thomas, I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated. Regards, Sarah at Revel

Superbly robust POS system

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: As the owner of a small restaurant, it was important for us to find a system that met our needs without breaking the bank. Revel¿s powerful system has a great front end, but it¿s he back end management tools that make it shine. The powerful reporting is unlike anything else we¿ve used. The employee, inventory and time management systems kill the competition. Overall, we¿ve been extremely happy with Revel!

Pros: Superior customer service. Powerful backend management system. Easy to use front end system. Impressive customization.

Cons: The only con is the monthly fee. Although pricey, the bang for your buck at the end of the month is worth it.

Revel offers the best value for POS system to entrepreneurs

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: High Caliber Weapons Detailing LLC endorses the Revel POS product and is extremely satisfied with the customer service!

Pros: What I like the most is the customer support that we have received that may seem menial in retrospect, but when you are having issues that need to be corrected immediately the ease at which Revel support has either explained the issue or outright guided us to fix it has been amazing. Some of the best customer service I have ever experienced.

Cons: There are a girth of options on the back end that can at times be difficult to navigate and recall. Most of this is a non-issue because support will walk you through any questions or issues and offer succinct explanations that make many of the settings "set and forget."

Total Disappoinment

Oct 31, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Comments: I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.

Pros: Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.

Cons: 1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.

Ease of operation

Oct 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to maneuver. Everything is pretty self-explanatory. Teaching my employees to use it was pretty simple.

Cons: Costumer service could be better. I have emailed a couple times and it has taken days to have those emails answered.

Excellent System that Works Great

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation.

Pros: Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases.

Cons: You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system.

Revel for Retail Application

Oct 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, very flexible, and meets all my needs. I like that I can program it to do what I want it to. Additionally, it has very useful and easy to find and read reports.

Cons: Start up costs can be a little pricey for a new business on a limited budget. Month to month costs are very reasonable.

Worthy of review

Oct 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall we have been very impressed with the Revel platform and it has enhanced our business and enabled us to grow at a rapid rate.

Pros: Revel offers a simple and easy to use graphic user interface. Training time is very minimal and the IPad platform is very reliable.

Cons: Service calls are prompt and issues are generally resolved. Only complaint would be the software they use to manage the service calls

Revel Review

Oct 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Revel very good system, works well for us. Would recommend. Support very good too. Thanks.

Pros: Ease of use and flexibility. Very reliable and customers also like it. Can make changes to system on my own.

Cons: Sometimes difficult to match up specific menu changes to system, so we have to create "patches" to make work. But it does work.

Proud Early Adpoter of Revel Systems

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: When I expand, Revel will come with me!

Pros: Infiniately customizable, iPad functionality with low profile, always improving features. Improved cusomter support.

Cons: Sometimes automatic updates move icons and cause a bit of disruption. Updates don¿t always have features benefitial to you, so check before installing.

Simplified Our Work Flow

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many pros, here is a list of some of them: Inventory Tracking, Variable Pricing, QuickBooks Integration, Accurate Accounting...

Cons: Learning curve for connecting accounts for QuickBooks, more videos would be great, but customer service helps a lot with this.

Revel Systems are intuitive, easy to use, and supported by a relatively flexible customer service team.

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the intuitive functionality and the breadth of options for a point-of-sale system. While it is not necessarily the most chain-friendly system, it is flexible enough and would probably be ideal for an independent company.

Cons: It is not as adaptable for very specific systems (like for a chain restaurant), and sometimes the customer service is contracted out to people who are not primary English speakers, which makes it more difficult to resolve problems (though their expertise is sufficient and oftentimes very good).

Our Revel POS system exceeds our expectations.

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The phone-in Support and Text chat are helpful and accurate with assistance 24 hours a day.

Pros: It is a very good value for the money and the Support Staff is on top of their game. The Revel platform works well overall throughout iPad and desktop backup. For our application, it has excellent inventory tracking, product tracking and sales summary modes. It has 24 batch processing of credit card orders, or this can be performed manually.

Cons: I would like the ability to select a back ground picture or background color with font size and color, on the iPad POS.

Great System

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have impeccable customer support. The analytics provide all of the relevant and detailed data to manage your business finances. It¿s very user friendly..

Cons: The mobile site doesn¿t work well and the app has an extra monthly charge per month. Otherwise, I haven¿t had any negative experiences.

Great customer support

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would highly recommend the Revel system in conjunction with Quick Books.

Pros: It meets my business needs, and the customer service is excellent! The easy learning curve is great for new employees.

Cons: It doesn't have certain features a specialty shop like mine could use. For example: I have a service department, so work orders would be awesome, I have a rental department, so rental reservations would be cool, and I have a travel department, so a booking feature would be awesome. I do work arounds, but it would be nice to have it all run through my point of sale.

Easy to use!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Revel system is very easy to use. Everything can be changed, added or deleted quickly and easily and updates in a snap!

Cons: My only complaint is the way "paid outs" are done. The cash taken in the paid out does not get reflected in the end of day cash total, making the days cash appear short even though a proper paid out has been completed. It should adjust and show the exact cash total for the day.

Software has issues

Oct 27, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Nothing to add

Pros: The I pads look pretty cool to order from and I guess I would say that we haven't had any interruptions from kiosk to the KDS screen.

Cons: There are certain functions that are supposed to work but don't. I.e. Online ordering and customer reorders.

The comfort of revel

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would recommend to all small business owners.

Pros: The revel system is extremely user friendly and easy to use. Uploading new merchandise or making instant changes to products or prices makes for a great and easy way to control your inventory.

Always on Point!!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Couldn't be happier that we chose Revel. The software is as wonderful as the customer service!!

Pros: Because Revel is easy to use and the navigation is fast and friendly our customers are taken care of without waiting.

Cons: I wish you could manipulate the levels in the POS system when setting up products and items instead of having to use the tier given.

Revel has been Fantastic

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In general I would recommend Revel to anyone. Restaurants, quick service establishment, bar and deli.

Pros: The reporting capabilities and the ease of use and the reliability of the Networking equipment used makes our systems rock solid. The KDS has also been so beneficial.

Revel POS System for a high volume bar

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall we are very pleased with our decision to move away from the old POS systems to Revel.

Pros: The product is easy to use on both the front end and back end. Being able to access the backend from anywhere to update products makes keeping your POS up to date really easy.

Cons: Sometimes adding new features that can improve functionality of the front end can take sometime but they will get it done.

Revel Software is great, Customer Service is Better

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, functional, and streamlined. The Revel Customer Service is always on point, helpful, available, and free! Having opened 3 restaurants with Revel in the past year and half, I have talked to technical support/customer service for literally hours, and it is always a great experience.

Cons: Revel is far superior to competitor options. The only change would be a little more ease in editing buttons on the fly.

Overall worth the sticker shock

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons: The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Overall: Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Vendor Response

by Revel Systems on October 27, 2017

Hi Charley, Thank you so much for the great feedback! Glad to hear you are a happy customer :) Cheers, Sarah at Revel

Great Overall

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great POS overall! In order to balance out the slightly unstable system, I recommend force quitting the app and logging back in if there are ever issues. Also, it's always nice to turn off your ipad every once in a while and give the operating system a break.

Pros: - Great features such as in depth reporting, table management for restaurants/bars - gift card and loyalty program options to maximize customer retention and repeat business

Cons: Not a lot of cons, the biggest issue I hear is that the system can be a bit unstable, especially if it gets busy.

Revel Systems Piece of Ship (POS) Solutions

Oct 06, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: One of the most troublesome and disappointing experiences in 30 years of testing and trying POS products or services.

Cons: There is nothing good to say about this company or its products. The entire sales, setup and support process was a completely miserable process. I wasted 30-45 days just to check out the "free trial" and then I wasted another 45 days trying to get the "free trial" account cancelled and my account credit for the fraudulent bank charges.

Poor billing practices after cancellation requested

Oct 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons: As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Overall: I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Vendor Response

by Revel Systems on October 09, 2017

Hi Timothy, I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers. Regards, Sarah, Community Manager at Revel

Elegant, simple, very easy to use.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons: One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Vendor Response

by Revel Systems on September 25, 2017

Hi Shelby, Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality. I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge. Thank you, again! Cheers, Sarah at Revel

The best SMB point-of-sale for the money

Sep 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons: Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Overall: Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Vendor Response

by Revel Systems on September 20, 2017

Hi Greg, Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;) Thank you again! Cheers, Sarah at Revel

Tons of customizations!

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons: Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Overall: No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Vendor Response

by Revel Systems on September 19, 2017

Hi Chris, Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel. Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback. Hope your experiences of late have been great ones. Cheers, Sarah at Revel

Revel, the Xero of POS; Beautiful software, outstanding customer support.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our business has 8 locations under the Cobb & Co. brand name. We are TSR, multi location, and have future plans for up to 20-30stores in the next 4 years. Confident that we can grow with Revel.

Pros: Revel's use of real estate and easy-to-learn interface is second to none. Revel support structure, 24/7 with escalation to Tier 1>2>3.

Cons: Little bit spenny. They're just lucky it's so damn good. Would like to see some integrations with reservations software for restaurants. Other than that, Revel is choosing some good partners.

Vendor Response

by Revel Systems on September 25, 2017

Hi Alex, Thank you so much for all of the stars! And the feedback. I would love to get your feedback in further detail. I will reach out to you directly via email. So glad to hear you will be growing with us! Cheers, Sarah at Revel

RUN!

Sep 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you are considering a new point of sale system I would run as far away from Revel as possible.

Cons: Revel is a bunch of liars. They promise one thing and do another. They chargedinitial start up fees and immediately started charging our company per month per location back in June. It is mid September we still do not have any services set up with Revel because non of their payment processors were compatible with our type of business. Yet due to our terms and conditions they will not refund any of our money and want cancellation fees on services that were never provided or set up and they continue to charge our account every month . Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale. You are on your own after the sale and GOD forbid you say anything about how upset you are at the fact that they wont correct their mistake because then they just drop all communication with you period. We wouldn't know any of the pros. We initially wanted Revel due to their inventory tracking. Unfortunately we never even got set up with Revel. Once they made their sale we were on our own.

Vendor Response

by Revel Systems on September 20, 2017

Hi Lauren, I am sorry to hear that there have been some issues in getting you set up with a credit card processor. I see that you have now chosen one, and once we hear from you, we are happy to proceed. Unfortunately, sometimes there are small hiccups in getting set up depending on the route clients choose. Revel is happy to assist you along the way and our Support team is available 24-7. Best Regards, Sarah at Revel

Reduced Staff.. increased accuracy of order.. Unified customer experience across Kiosk, POS, online ordering. Smart Phone ordering all great for college town

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: KIOSK ordering helps me to run a busy restaurant with no front Staff. Integrated online ordering helps to add new items/ make changes only at one place.

Cons: Need a mobile app Customers should be able to Choose Dine in or Take out when they use Kiosk Kiosk should ask for Customer table #

Vendor Response

by Revel Systems on September 11, 2017

Hi Rajagopal, Thank you so much for the kind review. We are so glad to hear that Revel kiosks and online ordering are working well at your restaurant! We do have a "manager" app called Insights on the App Store - your sales rep is happy to help you with getting the app - it will allow you to manage employees and monitor sales on the go! Thank you, again! Cheers, Sarah at Revel

REVEL POS System: A Huge Mistake w/ Painful Ripple Effects

Aug 19, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: A Huge Mistake w/ Painful Ripple Effects. I want to convey concise specifics regarding where the decision to purchase the REVEL system went wrong without emotion but this process from start to finish coupled with the loss and major internal labor dollars, cuts deep! Before signing we did our due diligence, as best we knew how. Our team read the pro and con reviews. We took particular note of one review which said get everything in writing prior to signing. Our attempt to do so was to compile an excel doc that listed specifics of everything we needed the system to do for our custom bakery. We received a ¿yes¿ we can on the majority of the listed items. Our team sent multiple emails and cataloged them all, from pre-purchase, sales rep dialogue, on-boarding, initial program management, daily questions to various on-boarding team members, help line conference calls, management team conference calls, to and the summary of where the REVEL system failed us miserably. If you would like this information, we would be more than happy to forward you our packet of information. We hired an intern for 6 weeks who worked in tandem with a permanent team member, solely for the purpose of manage the on-boarding and conversion process; with the intent of expediting our transition from our old POS system to new REVEL system. Our internal plan was so effective that within 2 weeks of receiving the equipment, we were able to ascertain that the REVEL system would not align with our business model. Our internal conversion team learned the platform so well, that they were able to ascertain operational components of the software the help desk and our assigned project manager was not aware (use of modifiers and order category classifications). Our team hit the ground running the day after the contract was signed.

Pros: IOS IPad functionality. Delivered product to store front quickly. If you have limited customization needs, the entry of products may prove easy.

Cons: On-boarding process. Inability to own product customization challenges. No provision in contract for when the product does not work with your business model as they initially advocated.

Vendor Response

by Revel Systems on September 05, 2017

Hi Kendra, I am sorry to see that we were not able to meet your expectations. If you have specific requests during the sales process that were not rendered by the system we are happy to review them. However, in our director-level review of your inquiries of the system and needs during the sales process, we have delivered the product as stated. I have taken a look into your ticket history and work with our client relations team and, as mentioned, we are more than happy to build out enhancement requests and expedite as needed. We understand that you may not wish to work with us and we do apologize that your experience was not what you had anticipated despite many attempts to understand your specific needs. We have many clients with similar setups, but, of course, we could always use input for further product development. Regards, Sarah, Community Manager at Revel

Extremely overpriced fees and disappointing system!

Aug 11, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It looks nice and sleek on the counter. The actual POS is pretty straight forward after training and most employees caught on quickly.

Cons: Where to start?? First, the monthly fees are insane considering the poor quality of the product and customer service. For two locations and three terminals, we paid fees to Revel each month. We've experienced a lot of equipment issues (tickets not printing to kitchen, card swipe goes down, mobile unit won't connect and allow orders to be taken, etc) oftentimes in the middle of a lunch rush. We have at least 2 customers every single day tell us that the online ordering isn't working. The system will look like it took their order (and they'll see pending charges on their cards), but they'll either get an error message or nothing at all. We often have people show up to pick up the order they placed online only to realize that it never came through on our system, but Revel still posts the charges as pending and it doesn't drop off the card for 3 days....not a fun thing to tell customers! We have not had a great experience with customer service, and often end up on the phone for over an hour (again, often during a lunch rush). We've had several instances where no one was ever able to answer our issue. Our accountants (who exclusively do restaurants) have found errors in reports (including tax reports for the day) multiple times. Overall, this system just doesn't live up to the quality that should come with such high fees. I called and emailed to put in our notice of cancellation at the end of our 18-month contract (they require 30 days, I put in my written notice 60 days, since their team hasn't been super responsive), I at first would get no response. When I finally did they told me that I couldn't put in my request until 30 days, which just seemed odd to me.

Vendor Response

by Revel Systems on August 30, 2017

Hi Meghan, I know we have already spoken over the phone about this, but I do apologize for your experience. It sounds like you encountered a known issue with the Online Ordering that has since been fixed. I apologize as I know how frustrating that can be when you are in the midst of service. We do appreciate your feedback and, again, apologize that we weren't able to work on a resolution for you sooner. Best regards, Sarah, Community Manager at Revel

Perfect for our cafe!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Revel has been great for our restaurant. We needed something more tailored to our needs as we have grown. Revel has a great feature set and it has greatly smoothed out our operations.

Pros: Many options for customization. Easy to use and detailed back end for reporting. Smooth operations for orders.

Review of Revel Systems

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Revel was a positive experience from the planning stages to the installation date (opening date). Revel Systems employee who did the install and onsite training did an exceptional job.

Cons: The online training took a while to schedule but we requested to move it to a later date since the key personnel were not available for the dates provided by Revel.

My utilization experience with Revel POS.

Jul 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system allows for ease of product sales reporting in order to determine profitability of product offerings. The Revel system is simple to learn and master. Customer service is available quickly and can be contacted at any hour.

Cons: It was frustrating that Revel was so behind in chip card technology and pin pad technology. I had to go elsewhere for both. Not having a pin pad technology cost me excess dollars every month.

Love Love Love this POS System. Would recomend it to anyone

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that if i have any issues i can just call and it will be taken care of. You can see everything from your computer or your phone. Reports are user friendly and actually so is most everything about it. There are also many videos you can watch to figure out what you need, I learned a lot from them!

Cons: The set up process was very time consuming, but i called one time to get help and they said something about a set up manager or something. So i think if you wanted to you could have someone set it up for you for a fee, and if i had to do it again i would probably do that

Amazing!!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and efficient. I've tried a few other POS systems but nothing competes with this software!

Excellent POS System for our business

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you! The Revel Systems POS is great.

Pros: Ease of use, data tracking, time tracking, mobile access, fantastic customer support, quality hardware.

Cons: I would like to see a more advanced Kiosk-style option that includes a user-friendly means of incorporating product pictures along with pricing.

An affordable POS system

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons: It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Overall: Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Vendor Response

by Revel Systems on July 24, 2017

Hi Kim, What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release. Thank you, again! Cheers, Sarah, Community Manager at Revel

extremely helpfull

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons: I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Overall: It is easier to use than others

Vendor Response

by Revel Systems on July 24, 2017

Hi Belen, Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated. Cheers, Sarah, Community Manager at Revel

Expensive, expensive, expensive

Jul 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: After using this system for a little over a year, I would recommend anyone shopping for POS services look for a solution that has dedicated hardware. An iPad may be great for personal use, but a solution with actual dedicated hardware would have eliminated a lot of headaches for us. The iPad's themselves have numerous features that we don't really need to operate our POS, so it's kind of a waste.

Pros: The user face is extremely sleek. Appearance wise it's a total 10. It was also very easy for our servers to learn how to use.

Cons: The cost is ridiculously high. Revel also likes to make changes that incur higher fees with the various vendors needed to process credit cards. A few months ago our payment gateway monthly fee raised high with absolutely no notice or real explanation as to why. When we called to ask about what changes were actually made, the reps could only seem to say that some security features had been upgraded. Really felt like we were just being gouged for more money. The set up process was daunting as well. We have since had numerous issues that were only resolved when I posted a negative review on another forum. So customer service isn't equitable to the monthly cost of the service. Syncing issues have also been a huge headache for us. The check splitting functionality has lost us money numerous times and caused terrible delays in our server's ability to help guests. Checks will merge themselves back together after a payment has been processed and its usually almost impossible to correct once it happens.

Run... You have been warned!

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons: Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Overall: i will never recommend this product!

Run, you have been warned

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: In all honesty, don't use revel, just don't!

Pros: We can with certainity say we like nothing about revel! System isn't laid out right and the customer servixe is zero stars. The sell sell sell but their system is far from number 1! Call intuit/quickbooks and ask them if they are promoting working with revel anymore? They will tell you because of issues like ours, they are no no longer actively pushing their relationship! If you are having problems like us, contact your bank to do a chargeback and an attorney and your state attorney general.

Cons: The whole system and company are cons! Nothing works. It's. It isn't laid out for a cafe or restaurant, just run the other way.

Vendor Response

by Revel Systems on September 01, 2017

Hi Jason, Thank you for your feedback. Sorry to hear you had a poor experience. Quick service / fast casual restaurants are a great fit for Revel and we are the first cloud-based POS to integrate with QuickBooks and that integration is robust. We provided you with support and expertise in both Revel and Quickbooks and were happy to do so. Unfortunately, if you lease hardware from Revel, you are agreeing to pay fees for terminating the contract - this is a pretty standard practice as I am sure you are aware. Best, Sarah, Community Manager at Revel

Worst Decision Ever!

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We were initially excited to have Revel implemented in our small bakery, however, after two weeks into the implementation we quickly determined that several limitation made it a horrible fit for our business. We watched all of the tutorials but nothing prepared us to know the limitations of the infrastructure of their system. Their sales person wasn't even fully aware. We were bounced around from implementation to IT before someone was finally able to tell us that modules were not designed to process custom orders. The worst part was that, with only two weeks into implementation , they refused to refund the $3100.00 we paid siting contract guidelines and charged us an additional $1300.00 cancellation fee. They required us to return the equipment but kept all of the funds paid. I would caution anyone considering moving to this system. No one takes ownership of issues and once they lock you in, irregardless of the situation, you are stuck. Overall loss.

Pros: Looks good on paper in the the tutorials. Has a lot of features that could be useful to in standard restaurant environment.

Cons: Slow response times. No flexibility on issues and concerns. Much of the implementation work has to be completed independent of support. Waste of time, money and resources.

Easy transition, easy to use, easy to modify.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons: Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Overall: Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Vendor Response

by Revel Systems on July 05, 2017

Hello Michael, Thank you for the high rating! Your feedback is much appreciated. I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it! Thank you again for the review! Cheers, Sarah, Community Manager at Revel

Revel system is very user friendly but don't understand why it doesn't take Gift Cards

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: All is good

Pros: It continues to take Credit Cards when system is down which is nice when the Internet is down & not working

Cons: It should be able to take Gift Cards so we don't have to keep switching machines when a gift card is presented.

Vendor Response

by Revel Systems on June 28, 2017

Hi Martha, Thank you kindly for the 5-stars! For the Gift Card issue, if you are using Revel's Gift Cards, you definitely would not need two systems to process the cards. At this time, we do not integrate with First Data's Gift Cards. Thank you again for the feedback! Cheers, Sarah

100% Fail - Waste of Valuable Time and Money

Jun 16, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to reset me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course, no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from customer rep that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind rep didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a system in the storage room and going to another platform.

Cons: Please see comments for a play by play and definitely look to other systems (the more I look into this, the more negative reviews I am finding that are sadly similar to our own).

Does the job mostly, but requesting features is easy and they get it done quick.

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The design is great, it looks professional with a bit of fun. The support team is pretty great at responding in a timely manner, unfortunately the answer I receive most of the time is, that is not an option at this time. The submit a feature request is simple and they seem to actually use it, I have submitted many feature requests and about half are now features.

Cons: The reports seem to be lacking, you can pull lots of reports but there is almost always a few items that can't be added, which means that you need to pull more reports and combined them and hopefully you can get all of the information you need.

Easy and pleasant

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons: Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Overall: Ease of use. Great reporting. Easier to make changes. Cloud based.

Time and money well spent!

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: All in all, dollar for dollar, Revel Systems is definitely worth the price. There's not one system out there that you will not get frustrated at. Revel is no exception to this. However, for the most part, they have handled my frustration well, if not as timely as I would like. Still, 100% a great system and a great deal.

Pros: Easy setup. Standard POS arrangement for goods and services. No "back-office" computer as everything is accessible from any computer with internet access.

Cons: Forced change of password (proven to be a security risk). Some options released before they work. Lack of responsiveness.

Excellency In Bringing Latest Technology to User Friendly POS

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons: The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Overall: Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Vendor Response

by Revel Systems on June 13, 2017

Hi Robin, Wow this is great feedback! Thank you so much for taking the time to share on Capterra. Cheers, Sarah, Community Manager at Revel

Revel adds tremendous efficiency to my business

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service is outstanding. Every time I call I know I will quickly get to a person who can solve my issue effectively.

Pros: It is easy to train even the most techno-phobic staff how to use Revel. The backend is easy to access and provides critical data and information in few steps.

Cons: The customer record function is a bit clunky on the iPad, it takes too many steps to add a customer during a transaction.

Would recommend

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and syncs well with Tyro & Xero. Back end management and reporting is simple and data is easy to extract

Cons: Some final sale steps could be shorter. Ease for users to accidentally upgrade from itunes is frustrating

No Customer Service Department only a Customer Retention Department!

May 25, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Sorely disappointed in this millenial run company. No sense of understanding of customer loyalty. When I showed up in person at their offices in San Francisco, it was lunch time and the elevators were a turnstile of delivery people bringing in "take out" food to the office. I was treated very poorly when met by the Director of Sales who tried to just pawn off my issue "until Monday". Here were are suffering from a massive company wide fiasco costing us many man hours and challenges serving our customers when these guys are just sitting around enjoying their venture capital take outs for lunch. Kinda hard to take when you're working your ass off 3 states away with no breaks and no one will even respond/acknowledge the massive mistake made by their company. We were finally told today that they do not even have a customer service/care department...only a customer retention department that they self described as the department for customers considering leaving. YES, we said...that's who we need to talk to (still at 5pm...no contact for this mysterious department provided). Creating an exit plan...Such a bummer. Had such high hopes for this product. Too bad the people behind the scenes totally stink.

Pros: Syncs for us seamlessly with Quickbooks online Can handle large inventory Lots of options for discounts and sales and alternative pricing and grouping Love putting the orders together on on iPad and closing it out at the register on another.

Cons: Terrible, horrible, god awful customer service. The tech people are great at helping do a lot of things by phone; however when we did an update after a big fiasco with trying to resync iPads to printers and iPads to swipers, etc, we find out that our scale that we purchased through Revel for more cost when it was only worth less, we were told is no longer supported...this only 2 years after purchase. Sadly, we are so immersed in their system at present that we will have to purchase the new scale that they are supporting. We received zero notification that they were discontinuing the scale. The scale is a massive factor in our use of revel as 2/3 of our inventory is measured by grams. We have received run around after run around by phone, by email AND...even when I showed up at their office in San Francisco.

Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers

May 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access.

Pros: Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS.

Cons: This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen.

Tablet POS

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease and function ability of the table. There are many great tools that can be customized to your business and your needs.

Cons: The customer service or support is not that good. There have been many times that a rep has given attitude or has not been able to help us. I would say by far the billing department is the worse of all.