# Common Census Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Common Census the right Benefits Administration solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142700/Common-Census/reviews --- Common Census 4.4 (16) [View alternatives](https://www.capterra.com/p/142700/Common-Census/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Common Census Ease of use 4.3 Customer Service 4.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark F. VP Insurance Used the software for: I used a free trial ### "Easy to use and affordable" September 6, 2019 5.0 We did a demo with Common Census and were very impressed. There are only a handful of companies that can compete with their capabilities. The are a first rate pick for enrollment ease, data management, setup and customer support. Our company was looking for a self-enrollment solution for groups where census data was not available. We also needed to reverse eligability through a PDA and instant registration process. These were not fully available. Thus, this system wasn't for us. However, this system would be great for 99% of traditional employee benefits management firms. We are just a little out side the box. Pros I love the enrollment setup. It makes it very easy to bring in a new group/enrollment. Cons Didn't offer a reverse registration process when no census data was available. Alternatives considered [Employee Navigator](https://www.capterra.com/p/135330/Employee-Navigator/) Review Source Response from Common Census September 10, 2019 CommonBenefits has the capability of managing cases with where no census is provided. We call these "open access" cases and we use our Winsure platform to accomplish this. Most often this occurs with associations and other non-employer groups. Most recently, this technique was used with our new DPC (direct primary care) product. JH Jennifer H. Account Executive Insurance Used the software for: 6-12 months ### "Common Benefits Review" August 27, 2019 5.0 Very satisfied with the team that handled the install. Our rep was responsive and knowledgeable. He took care of items that came in right away. Pros The system is very functional and easy to set up. It's user friendly and has good capabilities. It's ideal for brokers that have an enrollment team that will interview employees on the phone and enroll them remotely. Cons I think it could have been a bit more robust. EDI connectivity took a long time to set up. Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/) Reason for choosing Common Census EDI connectivity and ability to track enrollments over the phone Review Source Response from Common Census August 27, 2019 We have an excellent set of tools for managing EDI by brokers or we can handle it for them. In any event, EDI is a collaborative process the necessarily depends on the cooperation of the insurance company or TPA with whom the EDI is being arranged. AF Alan F. Sales Manager Insurance Used the software for: 1-2 years ### "Out dated" September 3, 2019 2.0 Pros tabs for benefits, personal information, employment information, etc. Cons not easy to use. cannot complete EOIs during enrollment. the EDI feed was not correct to the carrier. customer support was not user friendly. when you complain the company gets their feelings hurt and shuts down on you. Review Source MR Michael R. Partner Used the software for: 2+ years ### "This gives our enrollment firm a cost effective way to be very responsive and flexible for clients." January 17, 2018 4.0 Pros Common Benefits allows us to build our own cases, on our own schedule, at a very reasonable price. Because of their relationships with nearly all major voluntary benefit carriers, we're able pull a wide variety of core and VB products onto one platform, which is a real pain point with other products that are often unable to handle one or the other. The system is very flexible and allows for a variety of solutions to typical enrollment and reporting challenges. This flexibility also means that the learning curve can be steep, but we have felt very well supported by the company's staff. They are quick to respond and are very solution oriented. With Common Benefits we can usually set up a new case for enrollment in less than two weeks, at minimal cost (sometimes free). Outsourcing the same case to another vendor would typically take at least six weeks and cost us thousands of dollars or, depending on the carriers, be free but take more like 8-12 weeks. Cons Some of the features that seem like they could be 'built in' require custom scripting, specifically some of the rating and enrollment rules for certain benefits. A couple very common reporting challenges are not handled well, specifically reporting on changes to data within the system. With that said, the staff is more than helpful with providing ready-to-use solutions to these and other issues. None of this requires us to have programming knowledge or to hire someone specifically to do it. Review Source JB John B. Insurance Used the software for: 2+ years ### "Great company, great platform" August 29, 2016 5.0 My company has been using and providing our clients with the Common Census enrollment/ben admin platform for over a decade. During that time we have consistently been impressed with the team from Westbrook, Maine, as well as their flexible system. Common Census allows producers and employers the ability to manage annual and ongoing enrollment, life event processing, and EDI file feeds via a flexible suite of tools that can accommodate nearly any benefit configuration. Pros Attractive pricing (sometimes free!), intuitive navigation, simple build process, responsive home office team, willingness to evaluate "out-of-the-box" solutions, integrated with numerous insurance carriers, multi-language support... There is a lot to like. Cons Perhaps not as "flashy" as other platforms. This is not a true negative, in my opinion, as many other platforms offer lots of bells and whistles that are seldom utilized by HR or employees, and can detract from the true objective, which is selecting benefits. Some may lament the lack of flashier decision support tools, but I don't. Review Source Response from Common Census August 30, 2016 John, We greatly appreciate the feedback on our platform and your loyalty as a customer over the years. We strive to improve our features based on all the feedback we receive. We are also please to announce that in this upcoming Q4 of 2016, we will be releasing a updated version of our employee self-service site which will be mobile responsive. AW Amanda W. System Data Specialist Used the software for: 2+ years ### "Excellent customer service on a user friendly platform!" January 19, 2018 4.0 I have worked with Common Census for 10+ years, and have found that while there are some areas that other software systems may be more advanced or flashier, that Common Census makes up for in quality, and support. I would much rather use a software that allows for ease of use on all parties involved thus allowing the most effective enrollment, than a platform that offers every tip, trick, and option making setups more complicated, confusing, and at times taking away from the true value of an enrollment. I believe Quality over quantity goes a long way, and Common Census offers the quality! Pros The software is incredibly user-friendly on both the system setup and end-user side. The attentive customer support provided is above all others in the industry that I’ve experienced! Cons In some areas, customization of certain tools, features, and displays are not available to meet specific needs. However, I find that actually makes the overall setup, deployment, and wrap up of an enrollment more efficient and effective. There is something to be said about “Less is More”. Review Source AK Archie K. C.O.O. Insurance Used the software for: 2+ years ### "Great Enrollment Software" December 21, 2016 5.0 Common Census is a great technology partner who's product fills our needs and who's customer service is ready when needed. The features of their platform lead us to use them on many of our cases! Pros Flexibility, options and customer service. Cons Time needed to produce EDI files. Review Source SC Sal C. VP, Worksite & Group Sales Insurance Used the software for: 2+ years ### "I love CB" August 26, 2019 5.0 Pros Biggest reason we chose Common Benefits is because it just works. Reliability matters most to us and CB fits that bill. The team knows their system and are always ready and willing to help when we need it. Cons Some features and enhancements can use some added testing before they get rolled out. Review Source CG Cass G. President Insurance Used the software for: 2+ years ### "Easy to use - understands our business" September 11, 2019 5.0 Multiple voluntary / core benefits enrollment Pros The full range of benefits that can be enrolled. Cons Can be expensive for slight tweaks or modifications Alternatives considered [Selerix](https://www.capterra.com/p/155645/BenSelect/) Reason for choosing Common Census Cost Review Source VR Verified Reviewer Group Sales Consultant Financial Services Used the software for: 6-12 months ### "Common Census has been a great enrollment partner with our mutual clients." January 17, 2018 4.0 Successful participation results with this Common Census enrollment technology support. Pros The Guardian benefit coach is a valuable tool with both one on one enrollment and self serve clients. Cons One drawback was the need to customize our permanent life offering which created a system incompatibility on one of the many cases written over the last six months. Review Source PT Paul T. Pres. Insurance Used the software for: 1-2 years ### "It works for me" September 10, 2019 5.0 very pleased, so far the responce has been a positive suprise Pros easy to use, like how it imports my data, like the templates...really like the initial support in getting started Cons cant think of anything it was all pretty easy Review Source SC Sean C. Senior Director of Strategic Accounts Computer Software Used the software for: 1-2 years ### "Referral Partnership" September 10, 2019 4.0 Great Staff !! Pros The engagement of the team and the Zero PEPM offering when purchasing certain products. Cons Everything works as expected. We are excited about this offering. Review Source VR Verified Reviewer Account Strategist Marketing and Advertising Used the software for: I used a free trial ### "Best Product Ever" September 3, 2019 5.0 Pros If you're not using this product, reconsider. Cons The only thing I didn't like about this product was that I had to go without it for so long. I recommend it to anyone! Review Source Response from Common Census September 4, 2019 Thanks to our secret admirer. CS CARLA S. Used the software for: ### "Great company, Great product, Great people" January 5, 2017 4.0 Love working with the system and our support and all the other staff members. My only complaint is the reporting system. It needs more pre-built global reports and a better structure for building your own in the system. Not enough explanation of which report works best for what outcome. Review Source JF John F. Owner Insurance Used the software for: I used a free trial ### "Great product for small groups" September 10, 2019 4.0 Pros Eliminates redundancy and opportunity for errors. It's reduced our admin time and improved our efficiency. Cons It doesn't integrate with some of the other carrier-sponsored technology. Reason for choosing Common Census Ease of use. Review Source SN Shawn N. Used the software for: ### "Simple to use and easy to deploy" March 30, 2017 4.0 I have had a 15 year relationship with Common Census and have always found the system simple to use and extremely easy to deploy. Review Source Similar Products Featured