# Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reward Gateway the right Employee Recognition solution for you? Explore 348 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/MailerLite/reviews --- Reward Gateway 4.5 (348) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Reward Gateway Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “Depending on what is available, the platform can sometimes feel a little limited or repetitive.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated.“ April 3, 2026 MF Mitch F HR Business PartnerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected.“ November 16, 2024 KH Kumar H Account executiveInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “It’s helpful platform for improving employee engagement and recognition and it does what it promises“ March 20, 2026 LC Lucy C HRBPNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The system can sometimes feel a bit clunky and not always user-friendly.“ March 10, 2026 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts.“ January 13, 2025 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company.“ January 13, 2025 ## Showing most helpful reviews Showing 1-25 of 348 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sarad T. DIGITAL MARKETING EXPERT Information Technology and Services Used the software for: 6-12 months ### "engagement and reward for employee" October 13, 2024 5.0 experience with Reward Gateway tends to be positive, particularly in terms of enhancing employee engagement and promoting a culture of recognition. Pros The thing i like is how Reward Gateway enhances employee engagement and creates a culture of recognition, leading to higher morale, improved retention rates, and a more positive workplace environment. Cons it has a limited customization option avialable. Review Source DB Dean B. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product and company " October 14, 2019 5.0 Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company. Pros An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools Cons Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on. Alternatives considered [Perkbox](https://www.capterra.com/p/181709/Perkbox/) Reason for choosing Reward Gateway I chose Reward Gateway due to a few factors over perk box: 1. Customer Service and sales process was very good 2. Perkbox offered perks that didn’t seem transparent offering something for free which signs you up for a subscription. I didn’t want to mislead my staff with any product we offered. Review Source Waqas A. Lead Engineer Automotive Used the software for: 1-2 years ### "Absolutely disgusting for being company recognised " June 21, 2024 1.0 I’ve been chasing for a refund for the instant voucher which was falsely advertised and only when you pay for it, informs you that you can not use online. I bought this specifically for buying a window which isn’t sold in the store therefore had to use my bank card to make this transaction. I have been going back and forth and spoke to screwfix who have no problem to refund and sent me that in writing yet been chasing this useless and horrendous rewards site customer service with 2 high priority complaints and still no response for over 10 days which I’m out of pocket for the voucher I didn’t use or have any intention of using. Pros NONE What so ever, they will be rubbish at customer service and will never give your money back Cons everything about this company, this is just being run by cowboys hiring customer service advicers and managers who will ignore you Review Source SC Stefany C. VP, HR Banking Used the software for: 6-12 months ### "Amazing product for engagement" April 7, 2020 5.0 I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product. Pros Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus Cons There is NOTHING I dislike about this product,super happy with it. Alternatives considered [TINYpulse](https://www.capterra.com/p/145642/TINYpulse/) Reason for choosing Reward Gateway Best product and service for the money. Far exceeded expectations. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Simple and Impactful Employee Recognition" November 16, 2024 5.0 Reward Gateway was an effective platform for improving employee engagement. It made recognizing efforts simple and meaningful, even though some features could be a bit more user-friendly. Pros I appreciated how easy it made recognising and rewarding colleagues. The platform offered a straightforward way to celebrate achievements and give people vouchers to spend at retailers of their choice. It was also easy to import colleague data and you’d get reminders for your colleagues birthdays or work anniversaries. Cons One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected. Review Source Maria K. Marketing student Retail Used the software for: 1-2 years ### "Rewards for recognition" September 25, 2024 5.0 It improves communication between boss and employee taking into account opinions, its system of rewards and discounts makes me feel valued Pros Having rewards that are valued for my performance makes me feel motivated to continue being a good employee and highlight my virtues, each reward earned is knowing that I am doing things well within the company. I also like it because it is where the company strives for the well-being of employees and also listens to us through the surveys they carry out Cons I have always liked the organization and compliance, there is nothing wrong with this application Review Source Catrin L. Head of Global Engagement and Internal Communications Human Resources Used the software for: 6-12 months ### "Building our global connection and RG employee community with Movespring" April 13, 2022 5.0 It’s my job to engage our employees and look after their wellbeing. To help with creating a impactful strategy, each year we conduct a Wellbeing Survey focused on the physical, financial and mental wellbeing of our employees. I can the trend out the results to decide what’s going to be most important to our employees and motivate them towards more positive well-being activities. It came as no surprise, that this year, with us switching to being a global and fully hybrid, flexible work culture our employees were craving connection and community. We have 600 employees globally and finding a way that they can connect, motivate and challenge each other was made easy with MoveSpring. The app has been a fantastic addition to our Engagement tool kit and the Wellbeing team made my life so easy with pre-designed challenges and lots of help with conversation starters for group chats and advice for how to boost usage. But best of all, our employees have loved it. We’ve seen so much sharing in the chat, lots of top steppers, we’ve had a book challenge, a fitness bootcamp, fundraisers and a step-a-thon. I’m really pleased to have this tool to add a whole new dynamic to engagement and how employees can experience wellbeing and their benefits at work. Pros Customer Service UX Challenge content Customisation Communication from the Movespring team Cons Our employees would like to share video messages in the chat. Would love to integrate the Leaderboards with our digital signage in office. Review Source Guy H. COO Performing Arts Used the software for: I used a free trial ### "Customer service" July 12, 2022 3.0 App's and cards are fine, customer service is poor Pros The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not. Cons Lack of communication around support. Our system has been down for 5 days and no communication at all. Reason for choosing Reward Gateway We were told it was the gold standard and had a 24/7, 365 day support network Review Source Response from Edenred July 14, 2022 Thank you for your message Guy and we apologize for the confusion about support hours in Australia. I am told the issue has been resolved, thank you for continuing to use Reward Gateway. Simon N. Head of Group Benefts Building Materials Used the software for: 2+ years ### "Excellent product" November 23, 2018 4.0 Has been a mainstay of our benefit offering for a number of years. Pros Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have. Cons Back end customer support needs a bit of modernising but that is in play. Review Source Joel Neil W. Specialist Recruiter Media Production Used the software for: 2+ years ### "Very Simple!" September 12, 2023 5.0 Pros So easy to work with the product, many quick features, and the employees can be recognised with real time social interactions such as anniversary or hard work. Big companies use this as well. Cons Cancelling a transaction could be a headache. Review Source RT Ruth T. Freight forwarder Logistics and Supply Chain Used the software for: 1-2 years ### "Great employee discount and support" October 7, 2024 5.0 I use Reward gateway through my employer and I love the discounts offered on this platform. When I needed to speak to someone regarding an error I made they responded quickly, escalated and resolved the issue for me. Excellent customer service, Pros Great employee discounts and great customer service. Cons Not found anything as yet that I can find fault with. Review Source NP Nick P. Reward Director Financial Services Used the software for: 2+ years ### "Improving recognition and employee understanding of their rewards" September 26, 2023 5.0 As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service. Pros Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy. Cons I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static. Review Source AF Alyssa F. Sr. HR Generalist Biotechnology Used the software for: 6-12 months ### "Great start for your Employee Recognition Program" November 22, 2022 4.0 Pros Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features! Cons Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically. Review Source DD Dan D. Director People and Culture Health, Wellness and Fitness Used the software for: 1-2 years ### "Reward Gateway as a Tool at EVP" November 23, 2022 4.0 I first took on the role as administrator when I join the organization. I was not aware of the vision for RG. I have since fully taken on the challenge of growing the usage of the tool as a recognition platform and "blog" space for the organization. I am also trying to grow the usage of the gift card and discount programs from the teammates. Pros Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts. Cons Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent. Reason for choosing Reward Gateway I was not part of the original decision to select RG. Since March 2021, I have been the RG Champion. I like the overall aspects and tools available for recognition and discounts. I also like the messaging availability. I want to grow the usage of discounts and gift cards. Review Source CS Caryn S. Graphic and Web Designer Higher Education Used the software for: 1-2 years ### "Public University Walking Challenge" June 10, 2019 4.0 Over the past two years, I have seen a good amount of UI updates and I hope to see more, which include accessibility features. The team has also listened and worked at improving the overall software based on our own and our user feedback. Pros What I liked most about the MoveSpring software is that the content modules have customizable templates. We created quite a few scheduled content modules for our challenge and it was very straightforward and easy to schedule and edit. The templates help with content creation to get you started with adding more engagement to your challenge. Cons What I least liked most about the MoveSpring software is some of the nomenclatures. For example, the words 'group' and 'team' were referenced interchangeably by participants. They couldn't figure out how to join the group even though they were already in the group but actually meant that they couldn't figure out how to join a team. Review Source Response from Edenred February 5, 2020 Hi Caryn, Thank you for taking the time to review MoveSpring! Glad you're loving the content feature. We're adding new content monthly so you'll have more to choose from. You can also look forward to content Collections, which will allow you to pick a topic and we'll schedule out content throughout your challenge. The nomenclature was a bit confusing, wasn't it? Good news being that we updated our app to replace the word Groups with Challenges. That should do the trick to make the distinction between challenges and teams easier for all users. Thanks again! - The MoveSpring team TF Teresa F. Vice President Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great employee engagement and recognition tool" November 22, 2022 4.0 So far our overall experience is very positive. We had an amazing implementation specialist and anytime we ask for help in the chat feature, we receive immediate support. Pros Since we launched the platform, we've seen lots of engagement in the awards and recognition section of the platform. Our managers enjoy being able to offer monetary rewards in real time and recognizing their employees so that the whole company can celebrate their success! Cons Would be good to offer a how to on writing the blogs, we created one but one wasn't offered by Reward Gateway. Would be nice to see the activity happening in the blogs more prominently like we do for the recognition and rewards as well as the option to add a GIF/meme as a reaction. Also, when the product was sold to us, we were told that it integrated with other software like Teams. In reality, we set up the integration. I think it would be good to be more clear on what integration means to someone not in IT. Review Source CP Chelsey P. Manager of People & Culture Hospital & Health Care Used the software for: 2+ years ### "Works Well" November 29, 2022 4.0 It's mostly good. The product works fine, but isn't as fun as some others out there for employee engagement, rewards, and recognition. Pros The blog features and ability to create custom pages, smart hubs, etc. Cons The mobile app is useless. The viewability of the product is OK overall. It isn't very "fun" so it's harder to encourage employees and managers to utilize reward gateway. Primarily we use it for posting company news, but the recognition capabilities isn't quite catchy or entertaining enough. Review Source LM Lauren M. Director of Organizational Culture Hospital & Health Care Used the software for: 2+ years ### "Great intranet if employees will actually use it. " November 29, 2022 4.0 I really enjoyed it for the engagement aspect, however our users didn't really grasp the importance of its usage. Also, frequent shifts in reps. Pros Ease of access, great tool for recognition, great discounts Cons Blogs are a little bland with template, lack of engagement with users. Review Source LR Leanne R. Benefits Team Lead Retail Used the software for: 1-2 years ### "Excellent quality, customer support is exceptional and its so easy to use!" July 17, 2017 5.0 Increase in colleague engagement and more control of our benefits platform. Pros The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed. Cons The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap. Review Source Response from Edenred July 17, 2017 Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie VR Verified Reviewer Application Support Analyst Individual & Family Services Used the software for: 2+ years ### "The Brand Integrity platform is simple to use, functional and customizable for employee recognition." June 5, 2018 4.0 It allows for me to recognize co-workers in a way that mimicked social media as it allows for all employees to see the recognition once posted Pros The system is user friendly and allows for the user to entire a multitude of recognition options and titles. The system is also visually pleasing which always makes a system rank higher in favorability. Cons The options used by the company I work for has the user title the recognition, write a blurb for the recognition as well as then select categories that the recognition falls into. It's cumbersome and I often find myself reluctant to take the time to do them as coming up with a title can be cumbersome for me. Review Source VR Verified Reviewer Clinical psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Impossible to get a refund " July 24, 2023 1.0 I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them... Pros Poor customer support, lack of respect and hugely unhelpful Cons I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them... Review Source AA Alma A. Assoc. Compensation & Benefits Specialist Banking Used the software for: 2+ years ### "2022 Review" November 29, 2022 3.0 Pros I was not part of the integration. I administer the programs in the system that was already in place. Nothing stand out to me as something that is innovative or easy to understand without first having some training. Cons I don't like the date format. I would prefer MM/DD/YYYY date format. Review Source TW Tom W. Performance & Reward Specialist Entertainment Used the software for: 6-12 months ### "Quality interface backed by intuitive functionality" May 22, 2017 4.0 Pros I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment. Cons Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience). Review Source Response from Edenred May 23, 2017 Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan MS Maggie S. Director of Utilization Hospital & Health Care Used the software for: 6-12 months ### "Awesomeness " December 8, 2022 5.0 Pros The software is easy to navigate and is user friendly Cons Finding the certain reports I am trying to pull, there names could me easier to identity Reason for choosing Reward Gateway Easier to use and track points Review Source CH Cassondra H. Senior Manager, Human Resources Computer Software Used the software for: 1-2 years ### "Great Recognition Software" November 29, 2022 4.0 Pros Reward Gateway is easy to use and set up. The rewards catalogue is great. Discounts are an added plus. Cons It is difficult to keep employee information up-to-date. Invoicing is tricky because we have to tell them when and how much to be invoiced for. Alternatives considered [360 Recognition](https://www.capterra.com/p/125712/360-Recognition/)[Snappy](https://www.capterra.com/p/180346/Snappy/) Reason for choosing Reward Gateway More featured Review Source Talk to a Capterra advisor for free and get results within 15 minutes.