Who Uses This Software?

Were obsessed with putting the Human in HR and are proud to have been 100% dedicated to HR for over a decade. 1,300 clients, across 23 countries, trust us with their employee engagement.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Reward Gateway
  • www.rewardgateway.com/
  • Founded 2006
  • United Kingdom

About SmartHub

SmartHub is an all-in-one Employee Engagement Platform to help HR centralise and promote whats important to their organisation. From market-leading employee discounts and perks to reward and recognition, wellbeing and internal communications, SmartHub can be customised with existing (or new) tools to build employee engagement.


SmartHub Features

  • Cultural Alignment
  • Employee Alignment
  • Employee Awards
  • Employee Guides
  • Feedback Management
  • Goal Management
  • Health & Wellness Programs
  • Performance Management
  • Rewards Program
  • Social Recognition
  • Surveys
  • eCards
  • Goals
  • Leaderboards / Activity Tracking
  • Manager-to-Peer Recognition
  • Mention Management
  • Nominations
  • Peer-to-Peer Recognition
  • Performance Management
  • Rewards Catalog
  • Rewards Points
  • Social Recognition
  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SmartHub Reviews Recently Reviewed!

Affordable, effective benefits with minimal resource requirements

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great.

Cons: The system does everything we need it to do, user friendly. Although, I look forward to any updates

Overall: Ease of use, visually appealing to others, value for money details

Vendor Response

by Reward Gateway on November 21, 2017

Hey Gemma, Thanks so much for leaving us a review about SmartHub®. Really pleased to hear that you find the platform good value for money and easy to use from both an employer and employee perspective. Our Product Team will be delighted! We've been working hard to continually improve the reporting functionality on both the SmartInsights App and in RewardManager, so great to hear that you're using this to demonstrate great ROI on your programme. We've got some really exciting updates and launches happening over the next few months, so keep an eye out for updates in our bi-weekly Spotlight newsletter. Your Client Success Manager will also be sure to keep you in the loop regarding new features. Best wishes, Charlie

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use.
SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons: I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Vendor Response

by Reward Gateway on November 14, 2017

Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie

Great experience

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The site is great to use as both an administrator but also as employee. The security function as an admin is great but receiving a text message each time I log in.

Cons: It can be frustrating that two tabs open when being redirected from the main reward gateway site to the site of the shop that you are looking to shop on.

Overall: The overal benefits have been saving money, it's also a great employee benefit. The site has had great feedback from team members.

Vendor Response

by Reward Gateway on November 14, 2017

Hi Hatty, Thanks for taking the time to leave us a review on Capterra, your feedback really helps us to improve the solution. It¿s great to see that you find the platform easy to use. We¿re obsessed about security, so have many measures in place to keep your employee data secure - one of those being the text message each time you login. I¿ve shared your frustration about the opening of two tabs with our Product Team. I believe this is one of systems we¿ve put in place so that Cashback is tracked correctly, however, we¿re always looking at how we can improve the user experience, so we¿ll see if there is a way to reduce this down to one tab. Finally, I¿m really pleased to hear that you and your colleagues are using the discounts to make your disposable income go further. As an avid user myself, I agree that it¿s a great employee benefit! Thanks again for taking the time to leave us a review. Best wishes, Charlie

Easy site to navigate. great benefits

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward.

Cons: This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.

Vendor Response

by Reward Gateway on September 12, 2017

Hi Zoe, Thanks very much for taking the time to leave a review of SmartHub®. Really pleased to hear you're making the most of the benefits on the platform and find it easy to use. We're obsessed with user experience, so our Product Teams will be pleased to hear you've given the platform 10/10. Our Retail Team work really hard to negotiate the best offers in that market and have recently expanded the instant reloadable card offering to include: Debenhams, EasySaver, Ernest Jones, Greene King, H.Samuel, Halfords, Mitchell & Butlers, Tesco, The Restaurant Card, Wickes & Wyevale Garden Centre. Hope this helps you to save even more than you are already! Don't forget, there is also a much wider choice of instant vouchers available on the programme for any of those in the moment purchases. Thanks again! Charlie

Reward Gateway's SmartHub is excellent and extremely user-friendly.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The colourful layout and the ease of use. Having the data and key metrics to report on is also one of the things I like most about it. The live chat facility is also extremely helpful providing instant responses to queries.

Cons: I feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer.

Overall: Instant access to data on how much our employees are using the system

Vendor Response

by Reward Gateway on September 04, 2017

Hi Janine, Thanks for taking the time to leave a review of SmartHub®. We're really passionate about providing the best user experience for both clients and your employees, so it's great to hear that you find the platform really user-friendly. The live chat function certainly makes it lots quicker to get an answer to any of your queries, especially with a team that works 24 hours a day, 5 days a week. Thanks for sharing your thoughts on how to improve the reporting in Reward Manager. We totally agree that it's important to make this sort of data a bit more 'sexy' and are working on developments in this space as we speak - more coming soon! In the mean time, don't hesitate to reach out to Client Support for any custom reports, and remember you can now have your programme data in the palm of your hand via the SmartInsights App. Have a great day! Charlie

Excellent quality, customer support is exceptional and its so easy to use!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.

Cons: The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.

Overall: Increase in colleague engagement and more control of our benefits platform.

Vendor Response

by Reward Gateway on July 17, 2017

Hi Leanne, Thanks so much for taking the time to leave us a review on Capterra. We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class! Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help. We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further. Best wishes, Charlie

Works really well, never had an issue

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like you can access it on many platforms. I regular use it on my smartphone. I also like that there is a large amount of retailers on there to choose from

Cons: Some of the offers on it are quite low. Great to see some bigger savings.

Vendor Response

by Reward Gateway on May 30, 2017

Hi Dan Thanks for the top mark review of SmartHub. It¿s great to hear that you find it works really well within your organisation. A lot of our traffic comes from mobile these days, so it¿s important that the user experience is really high in that area. We¿re further enhancing the mobile experience when we launch the SmartSpending¿ app in July, which you¿ll be sure to hear about. I hear you on some offers being quite low. We do push our retailers to give us the most generous offering that¿s attainable. Some retailers work to such low margins that the room for discount is quite minimal. We try to make the best call whether to list an offering if it¿s on the smaller side - it helps if it¿s a popular brand! Thanks again for taking the time to give us your feedback. We really appreciate it! Best wishes, Megan

Quality interface backed by intuitive functionality

May 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

Cons: Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Vendor Response

by Reward Gateway on May 23, 2017

Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan

Excellent to navigate and find a retailer or product

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use - software gets updated and refreshed on a regular basis. It look new. Easy to load. Can be accessed on different platforms

Overall: Huge savings. Easy to use means that this is my first point of call. Easy to sell this to other employees. Very high take up at Coats

Vendor Response

by Reward Gateway on May 17, 2017

Hi Ashley, Thanks so much for leaving your feedback about SmartHub® on Capterra. Really good to hear that your employees are utilising the platform to make big savings and extend their salary. Our Retail Team are always looking at ways they can improve the offering and I'll share your feedback with them regarding instant vouchers. We've added lots of new ones to the site over the last few months and you can expect that trend to continue. We've also got a new product launching in the very near future which will make instant vouchers even easier to use. Great to learn that it's a benefit that your employees are really bought into, that certainly must make your life much easier in HR. If there's anything extra we can do to support you with your communications then please let your CSM know, we're always happy to help! Thanks for being part of the community. Best wishes, Charlie

We've been very pleased with the SmartHub, it is easy to use and tailored to our needs.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The hub is easy to use, visually engaging and can be tailored to our organisation and updated as and when needed. The site is easy to navigate and the search function is simple to use.

Cons: I can't think of anything I wouldn't like, the software works well and meets our organisational requirements.

Vendor Response

by Reward Gateway on May 17, 2017

Hi Riikka, Thanks so much for taking the time to leave us a review on Capterra. Really pleased to hear that SmartHub® is helping you to achieve your objectives and that you're enjoying the user experience. It sounds like you're making the most of the segmentation and self-service functionality on offer. If there's anything we can do to make the experience even better for you, then please don't hesitate to let us know. Great having you as part of the community! Best wishes, Charlie

Excellent system with excellent back up support

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I find it easy to use the tiles
Ability to make it look professional with images and other applicaitons

Overall: Better engagement of staff

Vendor Response

by Reward Gateway on May 17, 2017

Hi Georgina, Wow - what a great review! Thank you for taking the time out to let us know about your experience with SmartHub®. So pleased to hear it's helped to increase employee engagement at Warrington Borough Council. We love how easy it us to customise and tweak depending on the type of campaigns that you've got running, too. Really appreciate your feedback and if there's anything we can do to improve the experience further, don't hesitate to reach out. Best wishes Charlie

Easy to navagate round and find work news and information. Savings are fab!

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons: Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Overall: Saving money, easy to access information

Vendor Response

by Reward Gateway on May 17, 2017

Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie