--- title: "Reward Gateway Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reward Gateway Software - reviews, pricing plans, popular comparisons to other Employee Recognition products and more." source_url: "https://www.capterra.com/p/142701/SmartHub/" page_type: "product" language: "en" --- # Reward Gateway Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Reward Gateway ## What is Reward Gateway? Reward Gateway helps clients increase employee engagement and drive business results through a tailored platform that combines employee reward and recognition, communications, surveys, discounts and analytics in one unified hub. Our Client Success Team partners with you to create solutions aligned to your employee engagement goals, and to reflect your unique mission, culture and employer brand to drive the highest levels of platform usage. ## What is Reward Gateway used for? [Employee Recognition](https://www.capterra.com/employee-recognition-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Human Resources](https://www.capterra.com/human-resource-software/) Recognitions Shortlist Overall rating Based on 351 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Employee Communication Tools / 2025 - Employee Recognition / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Reward Gateway alternatives Highest Rated [4.9 (4,857)](https://www.capterra.com/p/140428/Awardco-Employee-Performance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (3,825)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (2,162)](https://www.capterra.com/p/125670/Workhuman/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,310)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/142701/SmartHub/alternatives/) ## FAQs about Reward Gateway Overview ### What problems does Reward Gateway solve? Reward Gateway solves inconsistent employee recognition, scattered benefits access, and manual milestone tracking by giving teams one place to send peer or manager praise, issue points-based rewards, celebrate birthdays and anniversaries, and monitor engagement. HR, internal communications, managers, and distributed or frontline teams benefit most from stronger morale, visibility, and retention. Answer based on 186 reviews Overview ### Which roles and teams benefit most from Reward Gateway? Reward Gateway is most used by HR teams, people leaders, and executives who manage employee engagement, recognition, and benefits communication. Office managers and executive assistants use it to support companywide perk programs, while managers and department leads reinforce culture, track participation, and improve morale, retention, and employee experience. Answer based on 342 reviews Overview ### What company size and industries is Reward Gateway built for? Reward Gateway is built for small businesses first, with 40% of reviewers from that segment, and it is used most in Financial Services at 7%. It also serves midsize businesses at 33% and enterprises at 27%, with additional traction in Food & Beverages and Information Technology and Services, each at 6%. Answer based on 351 reviews Features and Usability ### What are the key features of Reward Gateway? Reward Gateway includes core employee recognition tools like peer-to-peer recognition, manager-to-employee recognition, eCards, points-based rewards, and a social news feed for company-wide visibility. Differentiating features include employee discounts, a rewards catalog, benefits management, pulse surveys, and customizable employee portals for communications, blogs, and company resources. Answer based on 81 reviews Integrations ### Which third-party tools and platforms does Reward Gateway integrate with? Reward Gateway integrates with over 30 third-party tools and platforms, including HR and workforce systems like ADP Workforce Now, BambooHR, Gusto, Workday HCM, and Humaans. It also connects with Microsoft Teams, Microsoft Outlook, Google Workspace, Google Analytics 360, Cisco Duo, and LinkedIn for Business. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Reward Gateway offer? Reward Gateway provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation offers written reference, and videos provide self-paced learning material. Answer based on 3 reviews Getting Started and Support ### What customer support options does Reward Gateway offer, and how do users rate the experience? Reward Gateway offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, attentive, and quick to respond, especially through chat, but some report inconsistent follow-through, slow answers, unclear communication, and difficulty getting complex issues fully resolved. Answer based on 54 reviews Features and Usability ### How well does Reward Gateway handle employee recognition? Reward Gateway makes employee recognition visible and easy to manage through peer recognition, rewards, and social-style newsfeeds. HR teams and distributed workforces value the central hub for celebrating achievements and reinforcing culture, though some organizations mention clunky workflows, app limitations, and the need for stronger employee communication during rollout. Answer based on 81 reviews Features and Usability ### Are the discounts on Reward Gateway actually worth using? Reward Gateway offers a broad employee discount marketplace that many teams find useful for everyday savings, cashback, and gift cards. Employees like the simple browsing experience and range of retailers, but value can vary by category, region, and offer process, with some users wanting stronger local deals and simpler voucher redemption. Answer based on 49 reviews ## Features AI summary Based on 19,994 Employee Recognition reviews Capterra reviewers point to the following as the top priorities when choosing employee recognition software: - **Employee Reward Programs** (**37%** of reviewers rated this feature as critical) - **Rewards Catalog** (**29%**) - **Manager-to-Employee Recognition** (**31%**) Reward Gateway supports all three of the features reviewers rank highest: **Employee Reward Programs**, **Rewards Catalog**, and **Manager-to-Employee Recognition**. Together, these capabilities help businesses create structured recognition initiatives, give employees appealing reward options, and make it easier for managers to recognize contributions consistently, allowing teams to build morale, reinforce performance, and improve employee satisfaction. Employee Reward Programs 4.2 (10) 110.00% of 10 reviewers that rated this feature as important or highly important Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Rewards Catalog 4.3 (31) 67.74% of 31 reviewers that rated this feature as important or highly important A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more Peer-to-Peer Recognition 4.3 (30) 63.33% of 30 reviewers that rated this feature as important or highly important Allows employees to praise one another in a social network-like feed visible to the whole organization eCards 4.0 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Digital greeting cards that are sent electronically, usually via email Recognition Tracking 3.6 (17) 41.18% of 17 reviewers that rated this feature as important or highly important Track accrued recognition and rewards at an individual employee level Manager-to-Employee Recognition 4.2 (29) 58.62% of 29 reviewers that rated this feature as important or highly important Allows managers to praise, recognize skills, and give feedback to their employees Reward Gateway 85 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Awards Management: Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Management: Record employee's benefit plans and selections throughout career progression - Blogs: Allows users to publish blogs on social site - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - eCards: Digital greeting cards that are sent electronically, usually via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Health Monitoring: Gain insights into the health of employees, equipment, registered instances or any other organizational asset to check their status - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Manager-to-Employee Recognition: Allows managers to praise, recognize skills, and give feedback to their employees - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Newsletter Management: Create and update newsletter content to increase engagement - Nominations: Formally proposing oneself or choosing someone as a candidate for a job, responsibility, or award - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Rewards Catalog: A catalog which lists a selection of rewards for incentive programs, loyalty programs, referral programs, and more - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Recognition: Forums and/or tools where employees/ers recognize and showcase peers' achievements to boost workplace culture & community engagement - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.4 (351) 4.4 Based on 351 reviews ## Pricing Value for money 4.3 (243) Value for money 4.3 (243) 4.3 Based on 243 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ Gusto](https://www.capterra.com/p/131882/Gusto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (248) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (248) 4.5 Based on 248 reviews ## User reviews Overall rating 4.5 Based on 351 reviews Filter by rating 5(221) 4(104) 3(18) 2(4) 1(4) Mentioned topic Sorted by most recent TK Tim K. Draftsman Utilities ### "Rewarding, for a time," 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 8, 2026 Overall, Reward Gateway comes out the gate hard, but falls off quickly. New and more unique rewards would help with engagement. Pros Reward Gateway is a pretty great tool to boost employee engagement through various rewards and discounts. Cons the user interface can come off as a little dated with little flexibility and limited vendor options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Laura S. Benefits Manager Financial Services ### "Consistently good benefit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2026 Pros I love that Reward Gateway have had a consistent offer in the market for the last 15+ years. They are consistent in their hiring and each person you come across is able to represent the company well. Cons The price is expensive compared to others in the market and not everything is relevant - often companies already have Intranets so some of the 'add ons' aren't relevant Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Portia A. Nurse Hospital & Health Care ### "Simple and convenient rewards platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2026 Overall, my experience with Reward Gateway has been positive. It’s a useful platform for earning and redeeming rewards, and once you get used to it, it’s quite simple to navigate. There are a few areas that could be improved, but it does what it’s meant to do. Pros I like how easy it is to use and how quickly you can access your rewards. The platform is straightforward, and I appreciate the variety of reward options available. It’s convenient and doesn’t take much time to understand. Cons Sometimes the payout process can take a bit longer than expected, and not all reward options are available all the time. It would be nice to have more consistency and faster processing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Antoine M. Marketing advisor Banking ### "Good platform to improve employee engagement and benefits" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2026 Pros What I liked most is that many employee benefits are in one place. Discounts, recognition tools, wellbeing content and rewards can be managed together. It helps create better employee experience and can improve engagement. Cons Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits. Also some offers can depend on country or local market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PW Porcia W. HR Assistant Airlines/Aviation ### "All Round Great Rewards Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 15, 2026 Overall experience is great. The platform itself is very user friendly and straightforward. Easy to browse deals and rewards. I especially love the Easy Saver cards. Pros My favourite aspect is the colleague recognition tool. Being able to uplift your peers has definitely kept morale up. The platform also has a wide range of rewards and lots of opportunities for savings. Cons The customer service can be lacking sometimes. It would be more helpful to be responded to quicker with the process of getting in touch in general being more simplified than it currently is. However the customer service team is always friendly and helpful when they do get back to you. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chanda Q. IVT Biotechnology ### "Helpful employee rewards platform with useful perks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 3, 2026 It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience. Pros Does a good job of making employee recognition feel visible and easy to use. I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated. The platform is fairly straightforward, and it is nice being able to access different perks and benefits in one place. It also helps support team morale by making colleague recognition more public and consistent. Cons The main drawback is that some rewards or offers may not always feel equally valuable to everyone. Depending on what is available, the platform can sometimes feel a little limited or repetitive. There is also room to improve the user interface and make navigation smoother, especially when trying to quickly find the most useful perks or recognition features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kumar H. Account executive Information Technology and Services ### "Easy to use platform with useful benefits " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 March 20, 2026 My experience with reward gateway has been positive. It’s helpful platform for improving employee engagement and recognition and it does what it promises Pros I like how easy platform is to use and how everything is in one olace. The discounts and rewards are actually useful, and it’s nice to have something that makes employees feel appreciated. It’s a good tool for boosting engagement without too much effort Cons Sometimes the platform can feel a bit confusing to navigate,especially when looking for specific features. Also i think there could be more options for customization and a wider variety of rewards Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lucy C. HRBP Non-Profit Organization Management ### "Reward Gatewat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 10, 2026 Pros The variety of options to choose from. We have it for a employee recognition but also the lifestyle benefits. Cons The system can sometimes feel a bit clunky and not always user-friendly. We have had to create internal user guides for employees to work through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Julie R. Associate Retail ### "Rewarding Employee Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 My overall experience with Reward Gateway has been a positive one. I like the fact that we get rewarded and recognized in an interesting manner. Pros As a user I liked the way our company brad and culture are represented in hub. It is easy to use and navigating the different features is great. Cons I am still learning all the features, so I don't have any negatives at this time. I a new user so time will tell. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stefan B. Software Integration Automotive ### "Saved 300 Pounds by going to the app first before shopping" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2025 solid 9 out of 10, trying to build a habit where i use this app before making a purchase. So far i've saved 300 which is nice Pros Some of the offers are really great. Personally i've used it for groceries, it equipment, ikea furniture, fashion shops :) Reloadable cards are great because you can quickly top-up Cons 1\. In order to see the balance on each reloadable card you need to press extra buttons and clicks 2. some of the discounts are laughable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/142701/SmartHub/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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