# Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reward Gateway the right Employee Recognition solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/SmartHub/reviews --- Reward Gateway 4.5 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Reward Gateway Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “Depending on what is available, the platform can sometimes feel a little limited or repetitive.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated.“ April 3, 2026 MF Mitch F HR Business PartnerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected.“ November 16, 2024 KH Kumar H Account executiveInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “It’s helpful platform for improving employee engagement and recognition and it does what it promises“ March 20, 2026 LC Lucy C HRBPNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The system can sometimes feel a bit clunky and not always user-friendly.“ March 10, 2026 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts.“ January 13, 2025 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company.“ January 13, 2025 ## Showing most helpful reviews Showing 1-25 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sarad T. DIGITAL MARKETING EXPERT Information Technology and Services Used the software for: 6-12 months ### "engagement and reward for employee" October 13, 2024 5.0 experience with Reward Gateway tends to be positive, particularly in terms of enhancing employee engagement and promoting a culture of recognition. Pros The thing i like is how Reward Gateway enhances employee engagement and creates a culture of recognition, leading to higher morale, improved retention rates, and a more positive workplace environment. Cons it has a limited customization option avialable. Review Source DB Dean B. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great product and company " October 14, 2019 5.0 Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company. Pros An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools Cons Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on. Alternatives considered [Perkbox](https://www.capterra.com/p/181709/Perkbox/) Reason for choosing Reward Gateway I chose Reward Gateway due to a few factors over perk box: 1. Customer Service and sales process was very good 2. Perkbox offered perks that didn’t seem transparent offering something for free which signs you up for a subscription. I didn’t want to mislead my staff with any product we offered. Review Source Waqas A. Lead Engineer Automotive Used the software for: 1-2 years ### "Absolutely disgusting for being company recognised " June 21, 2024 1.0 I’ve been chasing for a refund for the instant voucher which was falsely advertised and only when you pay for it, informs you that you can not use online. I bought this specifically for buying a window which isn’t sold in the store therefore had to use my bank card to make this transaction. I have been going back and forth and spoke to screwfix who have no problem to refund and sent me that in writing yet been chasing this useless and horrendous rewards site customer service with 2 high priority complaints and still no response for over 10 days which I’m out of pocket for the voucher I didn’t use or have any intention of using. Pros NONE What so ever, they will be rubbish at customer service and will never give your money back Cons everything about this company, this is just being run by cowboys hiring customer service advicers and managers who will ignore you Review Source SC Stefany C. VP, HR Banking Used the software for: 6-12 months ### "Amazing product for engagement" April 7, 2020 5.0 I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product. Pros Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus Cons There is NOTHING I dislike about this product,super happy with it. Alternatives considered [TINYpulse](https://www.capterra.com/p/145642/TINYpulse/) Reason for choosing Reward Gateway Best product and service for the money. Far exceeded expectations. Review Source LW Laura W. People Coordinator Construction Used the software for: 2+ years ### "What's not to like?" October 2, 2024 4.0 Overall Reward Gateway is great, truly does what it says on the tin, it is a gateway to all types of rewards, mental health, wellbeing as well as financial rewards, whilst also offering to go above and beyond with things like cycle to work schemes and fertility help. Pros The offers are always changing which means you can get some really good deals on different shops at different times, also like the multiple aspects, that it isn't just discounts but wellbeing and recipes too. Cons Unfortunately the think I like the least is the app as sometimes it is very glitchy and doesn't work, or continually signs you out. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Simple and Impactful Employee Recognition" November 16, 2024 5.0 Reward Gateway was an effective platform for improving employee engagement. It made recognizing efforts simple and meaningful, even though some features could be a bit more user-friendly. Pros I appreciated how easy it made recognising and rewarding colleagues. The platform offered a straightforward way to celebrate achievements and give people vouchers to spend at retailers of their choice. It was also easy to import colleague data and you’d get reminders for your colleagues birthdays or work anniversaries. Cons One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected. Review Source SB Stefan B. Software Integration Automotive Used the software for: 1-2 years ### "Saved 300 Pounds by going to the app first before shopping" June 30, 2025 4.0 solid 9 out of 10, trying to build a habit where i use this app before making a purchase. So far i've saved 300 which is nice Pros Some of the offers are really great. Personally i've used it for groceries, it equipment, ikea furniture, fashion shops :) Reloadable cards are great because you can quickly top-up Cons 1\. In order to see the balance on each reloadable card you need to press extra buttons and clicks 2. some of the discounts are laughable Review Source Maria K. Marketing student Retail Used the software for: 1-2 years ### "Rewards for recognition" September 25, 2024 5.0 It improves communication between boss and employee taking into account opinions, its system of rewards and discounts makes me feel valued Pros Having rewards that are valued for my performance makes me feel motivated to continue being a good employee and highlight my virtues, each reward earned is knowing that I am doing things well within the company. I also like it because it is where the company strives for the well-being of employees and also listens to us through the surveys they carry out Cons I have always liked the organization and compliance, there is nothing wrong with this application Review Source Catrin L. Head of Global Engagement and Internal Communications Human Resources Used the software for: 6-12 months ### "Building our global connection and RG employee community with Movespring" April 13, 2022 5.0 It’s my job to engage our employees and look after their wellbeing. To help with creating a impactful strategy, each year we conduct a Wellbeing Survey focused on the physical, financial and mental wellbeing of our employees. I can the trend out the results to decide what’s going to be most important to our employees and motivate them towards more positive well-being activities. It came as no surprise, that this year, with us switching to being a global and fully hybrid, flexible work culture our employees were craving connection and community. We have 600 employees globally and finding a way that they can connect, motivate and challenge each other was made easy with MoveSpring. The app has been a fantastic addition to our Engagement tool kit and the Wellbeing team made my life so easy with pre-designed challenges and lots of help with conversation starters for group chats and advice for how to boost usage. But best of all, our employees have loved it. We’ve seen so much sharing in the chat, lots of top steppers, we’ve had a book challenge, a fitness bootcamp, fundraisers and a step-a-thon. I’m really pleased to have this tool to add a whole new dynamic to engagement and how employees can experience wellbeing and their benefits at work. Pros Customer Service UX Challenge content Customisation Communication from the Movespring team Cons Our employees would like to share video messages in the chat. Would love to integrate the Leaderboards with our digital signage in office. Review Source Guy H. COO Performing Arts Used the software for: I used a free trial ### "Customer service" July 12, 2022 3.0 App's and cards are fine, customer service is poor Pros The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not. Cons Lack of communication around support. Our system has been down for 5 days and no communication at all. Reason for choosing Reward Gateway We were told it was the gold standard and had a 24/7, 365 day support network Review Source Response from Edenred July 14, 2022 Thank you for your message Guy and we apologize for the confusion about support hours in Australia. I am told the issue has been resolved, thank you for continuing to use Reward Gateway. RT Ruth T. Freight forwarder Logistics and Supply Chain Used the software for: 1-2 years ### "Great employee discount and support" October 7, 2024 5.0 I use Reward gateway through my employer and I love the discounts offered on this platform. When I needed to speak to someone regarding an error I made they responded quickly, escalated and resolved the issue for me. Excellent customer service, Pros Great employee discounts and great customer service. Cons Not found anything as yet that I can find fault with. Review Source NP Nick P. Reward Director Financial Services Used the software for: 2+ years ### "Improving recognition and employee understanding of their rewards" September 26, 2023 5.0 As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service. Pros Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy. Cons I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static. Review Source AF Alyssa F. Sr. HR Generalist Biotechnology Used the software for: 6-12 months ### "Great start for your Employee Recognition Program" November 22, 2022 4.0 Pros Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features! Cons Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically. Review Source DD Dan D. Director People and Culture Health, Wellness and Fitness Used the software for: 1-2 years ### "Reward Gateway as a Tool at EVP" November 23, 2022 4.0 I first took on the role as administrator when I join the organization. I was not aware of the vision for RG. I have since fully taken on the challenge of growing the usage of the tool as a recognition platform and "blog" space for the organization. I am also trying to grow the usage of the gift card and discount programs from the teammates. Pros Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts. Cons Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent. Reason for choosing Reward Gateway I was not part of the original decision to select RG. Since March 2021, I have been the RG Champion. I like the overall aspects and tools available for recognition and discounts. I also like the messaging availability. I want to grow the usage of discounts and gift cards. Review Source DM Devin M. HR Generalist Human Resources Used the software for: 6-12 months ### "Reward Gateway is worth every dollar!" November 22, 2022 5.0 Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing! Pros I love that it is an all-in-one place for employee engagement and communication. Cons In the last 7 months, I have not found a single thing I dont like about it. Reason for choosing Reward Gateway Because it had better capabilities and better customer service. Reward Gateway has met every expectation since the start. Review Source Response from Edenred January 5, 2023 Hello Devin, Thank you for your kind words! We're glad you're happy with our program and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Thank you! Sharon Fagan Director of Client Success Reward Gateway SG Stacey G. HR Generalist Information Technology and Services Used the software for: 2+ years ### "Reward Gateway Is A Great Motivator for Staff! " November 29, 2022 4.0 Overall, we are generally very pleased with Reward Gateway and plan to utilize it even more in the coming year! Pros We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff! Cons The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service. Review Source Joseph G. IT Service Desk Manager Computer Software Used the software for: Less than 6 months ### "MoveSpring misses the mark for group competition" February 22, 2019 2.0 Pros The Android client was easy to setup and sync with my existing Fitbit account. The mobile app was reliable syncing and my individual stats are clearly shown. Cons My biggest gripes about this service revolved around viewing data from other members of the step competition we were doing. Since we were doing a total step competition it felt like a huge piece of information was missing by not being able to see everyone's total count. You are only able to see a limited view of the users near your own total step count, even from the website. I also thought the UI for navigating to see the group stats was tedious and felt unintuitive buried in menus. Review Source Response from Edenred February 5, 2020 Thank you for your feedback, Joseph! Glad to hear that setup and syncing went smoothly. We've since added a Friends feature, which allows you to see daily totals and where you stand amongst your friends. You'll also notice a few updates to navigation and module structure to be more intuitive and user friendly. Lastly, we've communicated with your admin around the importance of adding in an individual leaderboard module to every challenge so you can see where everyone stands based on total steps. This should do the trick. Our team is continuously striving to make enhancements to the platform for better usability and engagement. We'd love to chat with you to dig deeper into your feedback. Please reach out to our customer support team directly so we can discuss your feedback further! - The MoveSpring team ML Madeline L. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "CHEERS Review" December 8, 2022 2.0 response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences. Pros the design was very customizable and the implementation team was helpful. Cons the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly. Review Source Response from Edenred December 21, 2022 Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at Sharon.Fagan@rewardgateway.com. Thank you, Sharon Fagan Director of Client Success, Reward Gateway ME Makid E. compliance specialist Education Management Used the software for: 2+ years ### "Great incentive program and shows appreciation" November 18, 2019 5.0 great program and the employees all love it. Pros Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone Lots of great deals on fond Cons not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online. Review Source Response from Edenred November 25, 2019 Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing katerina@fond.co and I will pass the request along to the appropriate teams. RC Rachael C. HR Programs Lead Veterinary Used the software for: 6-12 months ### "Review of Reward Gateway" December 5, 2022 4.0 overall it is a fairly average experience. look into your customer support feature. Pros really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable Cons Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor. Review Source MQ Malcolm Q. Head of HR Education Management Used the software for: 1-2 years ### "Great platform to save money" January 17, 2018 5.0 Discount on many high street retailers and entertainment outlets. Cashback from online retailers. Pros The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend. Cons Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone Review Source Response from Edenred January 19, 2018 Hey Malcolm, Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®. Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too. Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night. Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations. Have a great Friday! :o) Best wishes, Charlie BC Barbara C. Operation Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Used MoveSpring for a 100 person step challenge!" June 5, 2019 4.0 MoveSpring was a great platform and we will definitely be using it again! Pros MoveSpring was great for such a large group of people participating in 1 month challenge. It was really easy to on-board people into the group making our participation rate higher then expected. Managing the challenge from the backend of MoveSpring was incredible - we could download daily reports to manipulate the data we needed and the clean clear graphics MoveSpring produced were great for demonstration purposes. This saved so much time and allowed us to tally different statistics. From a user perspective MoveSpring was easy to use, allowed for a group conversation using the chat feature and had fun challenges (streak, globetrotter) to follow along with. Cons A few users found that they every time they opened the MoveSpring App they had to reconnect their device which was annoying and frustrating. We were doing a 10,000 steps a day challenge but there was no where to follow along with how many steps people were taking on that day unless you clicked directly into their profile. Users would have preferred to have seen the step counts for the day, each day, to be able to follow along. Unless the user was actively engaged in the challenge they had no reason to log into MoveSpring, which means their devices didn't connect. This was frustrating for our Administrator who had to constantly remind people to log into the MoveSpring app. A daily reminder for users from the app would have been a great way to solve for this. Review Source Response from Edenred February 5, 2020 We're so happy to hear you had a great experience, Barbara! A smooth onboarding is key to a successful program. Bummed to hear some users experienced device issues. We'll make sure to get them in contact with our customer support team ASAP next time around to get their issues resolved quickly. Since your review we've made quite a few enhancements to the platform to encourage engagement; think Friends, 1:1 chat, and sync reminders. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything from us! - The MoveSpring team AC Andy C. Reward Specialist Oil & Energy Used the software for: 6-12 months ### "Excellent Experience" April 30, 2019 5.0 The migration of our recognition programme to the Xexec platform was seamless and has been very well received by our employees. Usage of the programme is high and employees are excited by the wide range of products and services available in the catalogue. Xexec have improved the employee experience through their platform and service offering. In addition, the experience as the manager of the recognition programme has been outstanding. The client team at Xexec are always attentive and very quick to resolve any questions or issues experienced. As we near the first anniversary in partnership, the experience has been outstanding. Pros The Xexec platform is intuitive, simple for users and has some strong features. The web portal looks very good and that encourages high usage within the employee population. The support team are incredibly knowledgeable and are incredibly open to implementing changes and improvements tailored to my company's needs. Cons Very little to dislike currently, but always seeking to improve the employee experience. Review Source AK Al K. Vice President of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Solid Unique Recognition System" February 17, 2017 5.0 Brand Integrity is an excellent product with good customer support. It provides an ongoing recognition system between employee engagement surveys, which helps keep the topic of engagement and satisfaction in front of supervisors and employees all year. The major limitation is that it is a technology solution, and many of our LTC employees do not use or have regular access to technology every day. Pros Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook. Cons It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI. Review Source CB Chantal B. Director of Human Resources Real Estate Used the software for: 1-2 years ### "Employees enjoy Fond" August 7, 2020 4.0 Overall experience has been seamless and though I haven't had to reach out much for support, they have always been quick to respond and assist. Pros I like that Fond is integrated with Namely so that I don't have to worry about managing employees in both systems. I also like the ease of the website, including admin, and the variety of perks and rewards offered. Cons With my employee list being automatically synced, I wish there was a way to also edit the employees on Fond, so that I can exclude the owners from receiving automated rewards, for example. Alternatives considered [WorkPerks](https://www.capterra.com/p/208150/WorkPerks/) Reason for choosing Reward Gateway The Rewards platform Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.