--- title: "Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Reward Gateway the right Sales Enablement solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142701/SmartHub/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Reward Gateway 4.5 (351) [View alternatives](https://www.capterra.com/p/142701/SmartHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Reward Gateway Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience.“ April 3, 2026 MF Mitch F HR Business PartnerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected.“ November 16, 2024 TK Tim K DraftsmanUtilities, 501 - 1,000 employeesUsed the software for: 6-12 months. “Reward Gateway is a pretty great tool to boost employee engagement through various rewards and discounts.“ July 8, 2026 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company.“ January 13, 2025 Aeryn B Artificial Intelligence Engineer VR-ARComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts.“ January 13, 2025 AM Antoine M Marketing advisorBanking, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits.“ May 1, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated.“ April 3, 2026 Chanda Q IVTBiotechnology, 10,001+ employeesUsed the software for: I used a free trial. “Depending on what is available, the platform can sometimes feel a little limited or repetitive.“ April 3, 2026 ## Showing most helpful reviews Showing 1-25 of 351 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tim K. Draftsman Used the software for: Less than 1 year ### "Rewarding, for a time," July 9, 2026 4.0 Overall, Reward Gateway comes out the gate hard, but falls off quickly. New and more unique rewards would help with engagement. Pros Reward Gateway is a pretty great tool to boost employee engagement through various rewards and discounts. Cons the user interface can come off as a little dated with little flexibility and limited vendor options. Review Source LS Laura S. Benefits Manager Used the software for: 3-5 years ### "Consistently good benefit" June 17, 2026 5.0 Pros I love that Reward Gateway have had a consistent offer in the market for the last 15+ years. They are consistent in their hiring and each person you come across is able to represent the company well. Cons The price is expensive compared to others in the market and not everything is relevant - often companies already have Intranets so some of the 'add ons' aren't relevant Review Source R Reviewer Nurse Used the software for: 3-5 years ### "Simple and convenient rewards platform" May 6, 2026 5.0 Overall, my experience with Reward Gateway has been positive. It’s a useful platform for earning and redeeming rewards, and once you get used to it, it’s quite simple to navigate. There are a few areas that could be improved, but it does what it’s meant to do. Pros I like how easy it is to use and how quickly you can access your rewards. The platform is straightforward, and I appreciate the variety of reward options available. It’s convenient and doesn’t take much time to understand. Cons Sometimes the payout process can take a bit longer than expected, and not all reward options are available all the time. It would be nice to have more consistency and faster processing. Review Source R Reviewer Marketing advisor Used the software for: Less than 1 year ### "Good platform to improve employee engagement and benefits" May 6, 2026 4.0 Pros What I liked most is that many employee benefits are in one place. Discounts, recognition tools, wellbeing content and rewards can be managed together. It helps create better employee experience and can improve engagement. Cons Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits. Also some offers can depend on country or local market. Review Source PW Porcia W. HR Assistant Used the software for: 1-3 years ### "All Round Great Rewards Platform" April 17, 2026 5.0 Overall experience is great. The platform itself is very user friendly and straightforward. Easy to browse deals and rewards. I especially love the Easy Saver cards. Pros My favourite aspect is the colleague recognition tool. Being able to uplift your peers has definitely kept morale up. The platform also has a wide range of rewards and lots of opportunities for savings. Cons The customer service can be lacking sometimes. It would be more helpful to be responded to quicker with the process of getting in touch in general being more simplified than it currently is. However the customer service team is always friendly and helpful when they do get back to you. Review Source R Reviewer IVT Used the software for: I used a free trial ### "Helpful employee rewards platform with useful perks" April 7, 2026 4.0 It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience. Pros Does a good job of making employee recognition feel visible and easy to use. I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated. The platform is fairly straightforward, and it is nice being able to access different perks and benefits in one place. It also helps support team morale by making colleague recognition more public and consistent. Cons The main drawback is that some rewards or offers may not always feel equally valuable to everyone. Depending on what is available, the platform can sometimes feel a little limited or repetitive. There is also room to improve the user interface and make navigation smoother, especially when trying to quickly find the most useful perks or recognition features. Review Source KUMAR H. Account executive Used the software for: I used a free trial ### "Easy to use platform with useful benefits " March 25, 2026 5.0 My experience with reward gateway has been positive. It’s helpful platform for improving employee engagement and recognition and it does what it promises Pros I like how easy platform is to use and how everything is in one olace. The discounts and rewards are actually useful, and it’s nice to have something that makes employees feel appreciated. It’s a good tool for boosting engagement without too much effort Cons Sometimes the platform can feel a bit confusing to navigate,especially when looking for specific features. Also i think there could be more options for customization and a wider variety of rewards Review Source R Reviewer HRBP Used the software for: 1-3 years ### "Reward Gatewat" March 12, 2026 5.0 Pros The variety of options to choose from. We have it for a employee recognition but also the lifestyle benefits. Cons The system can sometimes feel a bit clunky and not always user-friendly. We have had to create internal user guides for employees to work through. Review Source JR Julie R. Associate Used the software for: Less than 1 year ### "Rewarding Employee Engagement" December 12, 2025 5.0 My overall experience with Reward Gateway has been a positive one. I like the fact that we get rewarded and recognized in an interesting manner. Pros As a user I liked the way our company brad and culture are represented in hub. It is easy to use and navigating the different features is great. Cons I am still learning all the features, so I don't have any negatives at this time. I a new user so time will tell. Review Source R Reviewer Artificial Intelligence Engineer VR-AR Used the software for: 3-5 years ### "Motivation and productivity." January 13, 2025 4.0 In our company, we developed a goal and incentive program a few years ago to encourage our employees to be innovative, creative and productive. Reward Gateway is a recognition and rewards platform with features and functionality that allow us to efficiently manage and administer our program. It integrates well with Asana to synchronize employee data, project participation and achievements, automate workflows, and generate automatic recognition when goals are met. Pros There are several aspects of this tool that I like, it allows us to motivate our employees to develop a work culture that tends towards dynamism and productivity with clear and measurable goals and objectives. It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts. It allows us to monitor performance and motivation, measure the impact of the program on our employees, and make adjustments as needed. Cons The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company. Review Source R Reviewer Administrative assistant Used the software for: Less than 1 year ### "Reward Gateway Review " February 17, 2025 5.0 reward gateway has been a game changer for earning and redeeming associate recognition points and provides a huge amount of discount option for everyone Pros Reward Gateway sends you weekly emails with their top discounts and deals, you can accrue cashback that can be cashed out or applied towards gift cards, as well as associate recognition points that are easy to spend! Cons Rewards gateway can be a bit overwhelming, although well-organized there are pages of discounts and ways to spend earned points. Review Source R Reviewer Associate Director, People Systems & Operations Used the software for: Less than 1 year ### "GRAIL's Review" November 29, 2022 3.0 Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals. Pros Easy to use from an employee perspective Cons No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males) Review Source Dean B. Managing Director Used the software for: 1-3 years ### "Great product and company " October 15, 2019 5.0 Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company. Pros An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools Cons Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on. Review Source Stefany C. VP, HR Used the software for: Less than 1 year ### "Amazing product for engagement" April 8, 2020 5.0 I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product. Pros Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus Cons There is NOTHING I dislike about this product,super happy with it. Review Source R Reviewer Head of Global Engagement and Internal Communications Used the software for: Less than 1 year ### "Building our global connection and RG employee community with Movespring" April 18, 2022 5.0 It’s my job to engage our employees and look after their wellbeing. To help with creating a impactful strategy, each year we conduct a Wellbeing Survey focused on the physical, financial and mental wellbeing of our employees. I can the trend out the results to decide what’s going to be most important to our employees and motivate them towards more positive well-being activities. It came as no surprise, that this year, with us switching to being a global and fully hybrid, flexible work culture our employees were craving connection and community. We have 600 employees globally and finding a way that they can connect, motivate and challenge each other was made easy with MoveSpring. The app has been a fantastic addition to our Engagement tool kit and the Wellbeing team made my life so easy with pre-designed challenges and lots of help with conversation starters for group chats and advice for how to boost usage. But best of all, our employees have loved it. We’ve seen so much sharing in the chat, lots of top steppers, we’ve had a book challenge, a fitness bootcamp, fundraisers and a step-a-thon. I’m really pleased to have this tool to add a whole new dynamic to engagement and how employees can experience wellbeing and their benefits at work. Pros Customer Service UX Challenge content Customisation Communication from the Movespring team Cons Our employees would like to share video messages in the chat. Would love to integrate the Leaderboards with our digital signage in office. Review Source Maria K. Marketing student Used the software for: 1-3 years ### "Rewards for recognition" September 26, 2024 5.0 It improves communication between boss and employee taking into account opinions, its system of rewards and discounts makes me feel valued Pros Having rewards that are valued for my performance makes me feel motivated to continue being a good employee and highlight my virtues, each reward earned is knowing that I am doing things well within the company. I also like it because it is where the company strives for the well-being of employees and also listens to us through the surveys they carry out Cons I have always liked the organization and compliance, there is nothing wrong with this application Review Source sarad T. DIGITAL MARKETING EXPERT Used the software for: Less than 1 year ### "engagement and reward for employee" October 18, 2024 5.0 experience with Reward Gateway tends to be positive, particularly in terms of enhancing employee engagement and promoting a culture of recognition. Pros The thing i like is how Reward Gateway enhances employee engagement and creates a culture of recognition, leading to higher morale, improved retention rates, and a more positive workplace environment. Cons it has a limited customization option avialable. Review Source Guy H. COO Used the software for: I used a free trial ### "Customer service" July 14, 2022 3.0 App's and cards are fine, customer service is poor Pros The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not. Cons Lack of communication around support. Our system has been down for 5 days and no communication at all. Review Source R Reviewer Lead Engineer Used the software for: 1-3 years ### "Absolutely disgusting for being company recognised " June 26, 2024 1.0 I’ve been chasing for a refund for the instant voucher which was falsely advertised and only when you pay for it, informs you that you can not use online. I bought this specifically for buying a window which isn’t sold in the store therefore had to use my bank card to make this transaction. I have been going back and forth and spoke to screwfix who have no problem to refund and sent me that in writing yet been chasing this useless and horrendous rewards site customer service with 2 high priority complaints and still no response for over 10 days which I’m out of pocket for the voucher I didn’t use or have any intention of using. Pros NONE What so ever, they will be rubbish at customer service and will never give your money back Cons everything about this company, this is just being run by cowboys hiring customer service advicers and managers who will ignore you Review Source reena K. Software Engineer Used the software for: I used a free trial ### "Boosting Employee Engagement with Reward Gateway" March 3, 2025 4.0 It helps in boosting the morale and increase employee motivation through recognition and rewards. Pros A powerful tool for enhancing the company culture overall by providing a platform to recognise the contribution of employees towards their work. Cons It could be a bit pricy for the smaller businesses and also the user interface could seem a bit tricky to use initially. Review Source R Reviewer Reward Director Used the software for: 3-5 years ### "Improving recognition and employee understanding of their rewards" October 3, 2023 5.0 As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service. Pros Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy. Cons I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static. Review Source R Reviewer Procurement manager Used the software for: Less than 1 year ### "Employees love it " December 16, 2024 5.0 Pros Ease of use and employee discount options. Cons There was nothing about reward gateway I disliked. Review Source R Reviewer Director People and Culture Used the software for: 1-3 years ### "Reward Gateway as a Tool at EVP" November 24, 2022 4.0 I first took on the role as administrator when I join the organization. I was not aware of the vision for RG. I have since fully taken on the challenge of growing the usage of the tool as a recognition platform and "blog" space for the organization. I am also trying to grow the usage of the gift card and discount programs from the teammates. Pros Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts. Cons Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent. Review Source VR Verified Reviewer Customer Service Used the software for: Less than 1 year ### "Reward Gateway" July 18, 2023 5.0 Its very positive. Workers who feel esteemed and appreciated are more useful.So Its a truly remunerating tool to have. Pros An extraordinary tool to have all your worker advantages and correspondences in a solitary area. Simple to direct individuals to utilize it, data is not difficult to situate also.And should not forget their great customer service. Cons Really I haven't tracked down anything yet..There Isn't anything I detest about this product,super content with it. Review Source R Reviewer Associate Executive Director Used the software for: 3-5 years ### "Employee Engagement Has Never Been So Engaging!" February 16, 2017 5.0 We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back! Pros Please read my endorsement! Cons Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.