# Page 2 | Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Reward Gateway the right Employee Recognition solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/SmartHub/reviews --- Reward Gateway 4.5 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 2 - Reviews of Reward Gateway ## Showing most helpful reviews Showing 26-50 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Portia A. Nurse Hospital & Health Care Used the software for: 2+ years ### "Simple and convenient rewards platform" May 3, 2026 5.0 Overall, my experience with Reward Gateway has been positive. It’s a useful platform for earning and redeeming rewards, and once you get used to it, it’s quite simple to navigate. There are a few areas that could be improved, but it does what it’s meant to do. Pros I like how easy it is to use and how quickly you can access your rewards. The platform is straightforward, and I appreciate the variety of reward options available. It’s convenient and doesn’t take much time to understand. Cons Sometimes the payout process can take a bit longer than expected, and not all reward options are available all the time. It would be nice to have more consistency and faster processing. Review Source Chanda Q. IVT Biotechnology Used the software for: I used a free trial ### "Helpful employee rewards platform with useful perks" April 3, 2026 4.0 It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience. Pros Does a good job of making employee recognition feel visible and easy to use. I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated. The platform is fairly straightforward, and it is nice being able to access different perks and benefits in one place. It also helps support team morale by making colleague recognition more public and consistent. Cons The main drawback is that some rewards or offers may not always feel equally valuable to everyone. Depending on what is available, the platform can sometimes feel a little limited or repetitive. There is also room to improve the user interface and make navigation smoother, especially when trying to quickly find the most useful perks or recognition features. Review Source PW Porcia W. HR Assistant Airlines/Aviation Used the software for: 1-2 years ### "All Round Great Rewards Platform" April 15, 2026 5.0 Overall experience is great. The platform itself is very user friendly and straightforward. Easy to browse deals and rewards. I especially love the Easy Saver cards. Pros My favourite aspect is the colleague recognition tool. Being able to uplift your peers has definitely kept morale up. The platform also has a wide range of rewards and lots of opportunities for savings. Cons The customer service can be lacking sometimes. It would be more helpful to be responded to quicker with the process of getting in touch in general being more simplified than it currently is. However the customer service team is always friendly and helpful when they do get back to you. Review Source Aeryn B. Artificial Intelligence Engineer VR-AR Computer Software Used the software for: 2+ years ### "Motivation and productivity." January 13, 2025 4.0 In our company, we developed a goal and incentive program a few years ago to encourage our employees to be innovative, creative and productive. Reward Gateway is a recognition and rewards platform with features and functionality that allow us to efficiently manage and administer our program. It integrates well with Asana to synchronize employee data, project participation and achievements, automate workflows, and generate automatic recognition when goals are met. Pros There are several aspects of this tool that I like, it allows us to motivate our employees to develop a work culture that tends towards dynamism and productivity with clear and measurable goals and objectives. It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts. It allows us to monitor performance and motivation, measure the impact of the program on our employees, and make adjustments as needed. Cons The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company. Review Source Response from Edenred February 17, 2025 We appreciate your feedback and are delighted that our platform enhances employee motivation and productivity at your company! We appreciate your insights on customization options. We will keep it in mind as we strive to improve our services. AM Antoine M. Marketing advisor Banking Used the software for: 6-12 months ### "Good platform to improve employee engagement and benefits" May 1, 2026 4.0 Pros What I liked most is that many employee benefits are in one place. Discounts, recognition tools, wellbeing content and rewards can be managed together. It helps create better employee experience and can improve engagement. Cons Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits. Also some offers can depend on country or local market. Review Source JR Julie R. Associate Retail Used the software for: Less than 6 months ### "Rewarding Employee Engagement" December 10, 2025 5.0 My overall experience with Reward Gateway has been a positive one. I like the fact that we get rewarded and recognized in an interesting manner. Pros As a user I liked the way our company brad and culture are represented in hub. It is easy to use and navigating the different features is great. Cons I am still learning all the features, so I don't have any negatives at this time. I a new user so time will tell. Review Source LG Leah G. Administrative assistant Banking Used the software for: 6-12 months ### "Reward Gateway Review " February 13, 2025 5.0 reward gateway has been a game changer for earning and redeeming associate recognition points and provides a huge amount of discount option for everyone Pros Reward Gateway sends you weekly emails with their top discounts and deals, you can accrue cashback that can be cashed out or applied towards gift cards, as well as associate recognition points that are easy to spend! Cons Rewards gateway can be a bit overwhelming, although well-organized there are pages of discounts and ways to spend earned points. Review Source Response from Edenred February 17, 2025 Thank you for your valuable feedback; we're delighted that Reward Gateway has transformed your experience with associate recognition points and discounts! We will consider your comments about the extensive options as we strive to enhance user experience. AK Attila K. Software Engineer Information Technology and Services Used the software for: 2+ years ### "They stole my money, and don't respond to emails" June 13, 2025 1.0 The vouchers I wanted didn't work. I wanted to try again after a short career break, but they just deleted my balance. So basically they stole my money - my employer paid it to them, but they just kept it. I tried to contact them by email, but they didn't even bother to reply. Cons I tried 2 vouchers: Uber voucher was just not working. Sainsbury's voucher needed some code which was posted (yes, POSTED in 2024), but I wasn't home, so I couldn't use it either. Review Source LC Lucy C. HRBP Non-Profit Organization Management Used the software for: 1-2 years ### "Reward Gatewat" March 10, 2026 5.0 Pros The variety of options to choose from. We have it for a employee recognition but also the lifestyle benefits. Cons The system can sometimes feel a bit clunky and not always user-friendly. We have had to create internal user guides for employees to work through. Review Source MF Mitch F. HR Business Partner Retail Used the software for: 2+ years ### "Simple and Impactful Employee Recognition" November 16, 2024 5.0 Reward Gateway was an effective platform for improving employee engagement. It made recognizing efforts simple and meaningful, even though some features could be a bit more user-friendly. Pros I appreciated how easy it made recognising and rewarding colleagues. The platform offered a straightforward way to celebrate achievements and give people vouchers to spend at retailers of their choice. It was also easy to import colleague data and you’d get reminders for your colleagues birthdays or work anniversaries. Cons One downside of Reward Gateway was the occasional difficulty in navigating certain features, like setting up specific rewards or customisations, which could take more time than expected. Review Source KH Kumar H. Account executive Information Technology and Services Used the software for: I used a free trial ### "Easy to use platform with useful benefits " March 20, 2026 5.0 My experience with reward gateway has been positive. It’s helpful platform for improving employee engagement and recognition and it does what it promises Pros I like how easy platform is to use and how everything is in one olace. The discounts and rewards are actually useful, and it’s nice to have something that makes employees feel appreciated. It’s a good tool for boosting engagement without too much effort Cons Sometimes the platform can feel a bit confusing to navigate,especially when looking for specific features. Also i think there could be more options for customization and a wider variety of rewards Review Source VG Valerie G. ASST E-Learning Used the software for: 1-2 years ### "MoveSpring Review" October 17, 2024 5.0 My overall experience with MoveSpring was very positive. Pros You could navigate through team and your personal contributions pretty easily. Very easy to join a team. Easy to view your progress. Cons Sometimes it was hard to find the Challenge Read parts. Review Source RT Ruth T. Freight forwarder Logistics and Supply Chain Used the software for: 1-2 years ### "Great employee discount and support" October 7, 2024 5.0 I use Reward gateway through my employer and I love the discounts offered on this platform. When I needed to speak to someone regarding an error I made they responded quickly, escalated and resolved the issue for me. Excellent customer service, Pros Great employee discounts and great customer service. Cons Not found anything as yet that I can find fault with. Review Source KM Kanye M. Programmer Legal Services Used the software for: 6-12 months ### "Rewards for recognition" October 17, 2024 5.0 Pros Using Reward Gateway allows for an incentive for employees to do their work with more love and with more motivation through rewards that can benefit them. It was shown that by having rewards, work stress was reduced and the pleasure of doing tasks improved. With Reward Gateway we can keep track of each employee for their reward Cons There is nothing I can dislike, they have been the best allies in the incentive of rewards Review Source PW Paul W. Procurement manager Construction Used the software for: 6-12 months ### "Employees love it " December 9, 2024 5.0 Pros Ease of use and employee discount options. Cons There was nothing about reward gateway I disliked. Review Source NP Nick P. Reward Director Financial Services Used the software for: 2+ years ### "Improving recognition and employee understanding of their rewards" September 26, 2023 5.0 As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service. Pros Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy. Cons I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static. Review Source JM John M. Associate Director, People Systems & Operations Biotechnology Used the software for: 6-12 months ### "GRAIL's Review" November 28, 2022 3.0 Visually appealing, simple to use for employees. Terrible from an admin user POV if integrating with an HRIS- no rules engine means we have to manually script all the rules into our CSV file before loading into Rewards Gateway. Not being able to "skip" levels or "send back" awards during the approval process is hugely limiting and creates a bad user experience on approvals. Pros Easy to use from an employee perspective Cons No rules engine for approval process: No way for the system to skip approvers if they've already approved earlier in the cycle (example, Manager may also be the budget owner or HRBP. End of approving twice for the same person). No rules engine for approval process: No way for system to recognize and skip a person approving as themselves. No rules engine for approval process: Cannot use management chain or any other rule for assigning approvers at different approval levels. (Have to script this into the SFTP file and manually maintain). i.e. level 1 approver: use nominees line manager. Or approver 2: route approval to nominee's HR Partner. Or line 3: all people in department x, route to x for approval. For direct cash awards that are paid outside of the platform (i.e. what GUILD calls non-monetary awards), there's no way to edit the suggested amount or "Send Back" the step to prior step. Means if an amount changes through the approval process, we have to cancel the award, ask the Nominator to resubmit, then go through the entire approval process again. Clients have very limited configuration options available compared to what GUILD support can do. Means we need to submit a ticket for basic set-up. Example: we'd like to limit the number of nominations a person can receive (example 1 per month) to help avoid duplicate awards for the same body of work. This is possible on the platform, but only GUILD admins can set it up. Pictures are not diverse (4 white males) Review Source Response from Edenred January 5, 2023 Hello John, Thanks you for your feedback. We aim to provide the greatest possible experience to our customers, but we're sorry to hear that your experience was just an average one. Please let us know if there's anything else we can do to improve your program. I would love to connect with you directly to hear your feedback and talk about how we can improve the admin experience! Looking forward to hearing back from you soon. Sharon Fagan Director of Client Success JF Jennifer F. Workforce Development Manager Mental Health Care Used the software for: 6-12 months ### "Beautiful But Not User Friendly" November 29, 2022 4.0 I appreciate that we can acknowledge individuals at a company wide platform. I think we would benefit from greater support for ongoing implementation projects, flyers and advertisements created by RG to promote sales in the discounts and shopping arenas and general maintenance processes to streamline the system. Pros I have loved the ease of sending eCards for recognition for staff. I also like the options of adding important updates on extras our company is doing to a platform that can keep it all in a reference location without scrolling through emails. Cons As the acting administrator, some difficulties we've had include accurately and easily maintaining the employee database, having to create guides on using the software for our staff, getting questions answered timely and with complete information, having follow through from those who stated they would follow up. Turnover with our client success manager impacted holiday use. Implementation has been a struggle and support has not been readily accessible from one person so questions have to be reviewed from the beginning. Often several "success articles" were shared about a question with varying degrees of relatability to the question being asked. It continues to be trial and error. Review Source VR Verified Reviewer Executive Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great tool for engagement!" November 22, 2022 5.0 We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with. Pros The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement! Cons I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage). Review Source AF Alyssa F. Sr. HR Generalist Biotechnology Used the software for: 6-12 months ### "Great start for your Employee Recognition Program" November 22, 2022 4.0 Pros Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features! Cons Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically. Review Source TC Tony C. Human Resources Advisor Education Management Used the software for: 2+ years ### "Easy to navagate round and find work news and information. Savings are fab!" May 16, 2017 5.0 Saving money, easy to access information Pros Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find; Cons Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions! Review Source Response from Edenred May 17, 2017 Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie DD Dan D. Director People and Culture Health, Wellness and Fitness Used the software for: 1-2 years ### "Reward Gateway as a Tool at EVP" November 23, 2022 4.0 I first took on the role as administrator when I join the organization. I was not aware of the vision for RG. I have since fully taken on the challenge of growing the usage of the tool as a recognition platform and "blog" space for the organization. I am also trying to grow the usage of the gift card and discount programs from the teammates. Pros Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts. Cons Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent. Reason for choosing Reward Gateway I was not part of the original decision to select RG. Since March 2021, I have been the RG Champion. I like the overall aspects and tools available for recognition and discounts. I also like the messaging availability. I want to grow the usage of discounts and gift cards. Review Source VR Verified Reviewer Customer Service Financial Services Used the software for: 6-12 months ### "Reward Gateway" July 17, 2023 5.0 Its very positive. Workers who feel esteemed and appreciated are more useful.So Its a truly remunerating tool to have. Pros An extraordinary tool to have all your worker advantages and correspondences in a solitary area. Simple to direct individuals to utilize it, data is not difficult to situate also.And should not forget their great customer service. Cons Really I haven't tracked down anything yet..There Isn't anything I detest about this product,super content with it. Review Source DM Devin M. HR Generalist Human Resources Used the software for: 6-12 months ### "Reward Gateway is worth every dollar!" November 22, 2022 5.0 Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing! Pros I love that it is an all-in-one place for employee engagement and communication. Cons In the last 7 months, I have not found a single thing I dont like about it. Reason for choosing Reward Gateway Because it had better capabilities and better customer service. Reward Gateway has met every expectation since the start. Review Source Response from Edenred January 5, 2023 Hello Devin, Thank you for your kind words! We're glad you're happy with our program and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Thank you! Sharon Fagan Director of Client Success Reward Gateway VB Vinson B. Associate Executive Director Hospital & Health Care Used the software for: 2+ years ### "Employee Engagement Has Never Been So Engaging!" February 16, 2017 5.0 We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back! Pros Please read my endorsement! Cons Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing. Review Source Response from Edenred February 17, 2017 Vinson -- your comments are so rewarding and inspiring for our team! Thank you so much for sharing! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.