# Page 3 | Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Reward Gateway the right Employee Recognition solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/SmartHub/reviews --- Reward Gateway 4.5 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 3 - Reviews of Reward Gateway ## Showing most helpful reviews Showing 51-75 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Stacey G. HR Generalist Information Technology and Services Used the software for: 2+ years ### "Reward Gateway Is A Great Motivator for Staff! " November 29, 2022 4.0 Overall, we are generally very pleased with Reward Gateway and plan to utilize it even more in the coming year! Pros We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff! Cons The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service. Review Source PS Paul S. Strategic Labour Needs & Training Manager Used the software for: 2+ years ### "SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights ." November 13, 2017 5.0 Pros I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement. Cons I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement. Review Source Response from Edenred November 14, 2017 Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie Joseph G. IT Service Desk Manager Computer Software Used the software for: Less than 6 months ### "MoveSpring misses the mark for group competition" February 22, 2019 2.0 Pros The Android client was easy to setup and sync with my existing Fitbit account. The mobile app was reliable syncing and my individual stats are clearly shown. Cons My biggest gripes about this service revolved around viewing data from other members of the step competition we were doing. Since we were doing a total step competition it felt like a huge piece of information was missing by not being able to see everyone's total count. You are only able to see a limited view of the users near your own total step count, even from the website. I also thought the UI for navigating to see the group stats was tedious and felt unintuitive buried in menus. Review Source Response from Edenred February 5, 2020 Thank you for your feedback, Joseph! Glad to hear that setup and syncing went smoothly. We've since added a Friends feature, which allows you to see daily totals and where you stand amongst your friends. You'll also notice a few updates to navigation and module structure to be more intuitive and user friendly. Lastly, we've communicated with your admin around the importance of adding in an individual leaderboard module to every challenge so you can see where everyone stands based on total steps. This should do the trick. Our team is continuously striving to make enhancements to the platform for better usability and engagement. We'd love to chat with you to dig deeper into your feedback. Please reach out to our customer support team directly so we can discuss your feedback further! - The MoveSpring team CH Clauberte H. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "Satisfied Employer" November 22, 2022 4.0 Pros Ease of use has made this an easy product to roll out company-wide. Cons Inability to change or update job titles independent of file upload. Review Source ML Madeline L. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "CHEERS Review" December 8, 2022 2.0 response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences. Pros the design was very customizable and the implementation team was helpful. Cons the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly. Review Source Response from Edenred December 21, 2022 Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at Sharon.Fagan@rewardgateway.com. Thank you, Sharon Fagan Director of Client Success, Reward Gateway SC Stuart C. Orthotist Health, Wellness and Fitness Used the software for: 6-12 months ### "Reward gateway - Wide selection, Great website functionality." April 18, 2023 4.0 Pros Functionality of the website is fantastic - allows for very easy access to company resources if set up to do so by administrators.Wide variety of offers, many of which are great value and very easy to apply. Though I have yet to use it personally, many colleagues have brought up how good the app is. Cons Many offers are quite niche, though I'm unsure of how much this would vary between companies - i.e. if different companies have different offers set up.Some care needs to be taken for some that you follow the correct link for some offers and it is not always immediately obvious. Not a major con, but it is almost always worth visiting the retailer via this site to ensure coupons apply correctly. Review Source ME Makid E. compliance specialist Education Management Used the software for: 2+ years ### "Great incentive program and shows appreciation" November 18, 2019 5.0 great program and the employees all love it. Pros Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone Lots of great deals on fond Cons not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online. Review Source Response from Edenred November 25, 2019 Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing katerina@fond.co and I will pass the request along to the appropriate teams. VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 2+ years ### "My company used it for perks" July 21, 2019 3.0 Pros It's great when companies decide to use this to give some perks to the employees. Cons Perks come and go but the code remains active. why not just have them all listed Review Source Response from Edenred October 28, 2019 Thank you so much for your feedback. I would love to know which perk(s) you've encountered inconsistencies with. If you could let me know by emailing katerina@fond.co, I will do my best to resolve the issue as quickly as possible. RC Rachael C. HR Programs Lead Veterinary Used the software for: 6-12 months ### "Review of Reward Gateway" December 5, 2022 4.0 overall it is a fairly average experience. look into your customer support feature. Pros really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable Cons Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor. Review Source VR Verified Reviewer Application Support Analyst Individual & Family Services Used the software for: 2+ years ### "The Brand Integrity platform is simple to use, functional and customizable for employee recognition." June 5, 2018 4.0 It allows for me to recognize co-workers in a way that mimicked social media as it allows for all employees to see the recognition once posted Pros The system is user friendly and allows for the user to entire a multitude of recognition options and titles. The system is also visually pleasing which always makes a system rank higher in favorability. Cons The options used by the company I work for has the user title the recognition, write a blurb for the recognition as well as then select categories that the recognition falls into. It's cumbersome and I often find myself reluctant to take the time to do them as coming up with a title can be cumbersome for me. Review Source MQ Malcolm Q. Head of HR Education Management Used the software for: 1-2 years ### "Great platform to save money" January 17, 2018 5.0 Discount on many high street retailers and entertainment outlets. Cashback from online retailers. Pros The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend. Cons Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone Review Source Response from Edenred January 19, 2018 Hey Malcolm, Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®. Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too. Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night. Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations. Have a great Friday! :o) Best wishes, Charlie Simon N. Head of Group Benefts Building Materials Used the software for: 2+ years ### "Excellent product" November 23, 2018 4.0 Has been a mainstay of our benefit offering for a number of years. Pros Flexible, easy to use with a great app. Our colleagues engage with this software more than any other Benefit offering we have. Cons Back end customer support needs a bit of modernising but that is in play. Review Source VR Verified Reviewer Clinical psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Impossible to get a refund " July 24, 2023 1.0 I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them... Pros Poor customer support, lack of respect and hugely unhelpful Cons I made a transaction via Reward Gateway, which I had to cancel.They are unwilling to liaise with the retailer and simply said that cannot provide me with the refund (more than £400) and suggested to give this voucher to a family or friends if I am not going to use it with one year.They will be taking money from my salary for a year.They blame the retailer and the retailer blames them... Review Source BC Barbara C. Operation Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Used MoveSpring for a 100 person step challenge!" June 5, 2019 4.0 MoveSpring was a great platform and we will definitely be using it again! Pros MoveSpring was great for such a large group of people participating in 1 month challenge. It was really easy to on-board people into the group making our participation rate higher then expected. Managing the challenge from the backend of MoveSpring was incredible - we could download daily reports to manipulate the data we needed and the clean clear graphics MoveSpring produced were great for demonstration purposes. This saved so much time and allowed us to tally different statistics. From a user perspective MoveSpring was easy to use, allowed for a group conversation using the chat feature and had fun challenges (streak, globetrotter) to follow along with. Cons A few users found that they every time they opened the MoveSpring App they had to reconnect their device which was annoying and frustrating. We were doing a 10,000 steps a day challenge but there was no where to follow along with how many steps people were taking on that day unless you clicked directly into their profile. Users would have preferred to have seen the step counts for the day, each day, to be able to follow along. Unless the user was actively engaged in the challenge they had no reason to log into MoveSpring, which means their devices didn't connect. This was frustrating for our Administrator who had to constantly remind people to log into the MoveSpring app. A daily reminder for users from the app would have been a great way to solve for this. Review Source Response from Edenred February 5, 2020 We're so happy to hear you had a great experience, Barbara! A smooth onboarding is key to a successful program. Bummed to hear some users experienced device issues. We'll make sure to get them in contact with our customer support team ASAP next time around to get their issues resolved quickly. Since your review we've made quite a few enhancements to the platform to encourage engagement; think Friends, 1:1 chat, and sync reminders. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything from us! - The MoveSpring team AA Alma A. Assoc. Compensation & Benefits Specialist Banking Used the software for: 2+ years ### "2022 Review" November 29, 2022 3.0 Pros I was not part of the integration. I administer the programs in the system that was already in place. Nothing stand out to me as something that is innovative or easy to understand without first having some training. Cons I don't like the date format. I would prefer MM/DD/YYYY date format. Review Source AC Andy C. Reward Specialist Oil & Energy Used the software for: 6-12 months ### "Excellent Experience" April 30, 2019 5.0 The migration of our recognition programme to the Xexec platform was seamless and has been very well received by our employees. Usage of the programme is high and employees are excited by the wide range of products and services available in the catalogue. Xexec have improved the employee experience through their platform and service offering. In addition, the experience as the manager of the recognition programme has been outstanding. The client team at Xexec are always attentive and very quick to resolve any questions or issues experienced. As we near the first anniversary in partnership, the experience has been outstanding. Pros The Xexec platform is intuitive, simple for users and has some strong features. The web portal looks very good and that encourages high usage within the employee population. The support team are incredibly knowledgeable and are incredibly open to implementing changes and improvements tailored to my company's needs. Cons Very little to dislike currently, but always seeking to improve the employee experience. Review Source TW Tom W. Performance & Reward Specialist Entertainment Used the software for: 6-12 months ### "Quality interface backed by intuitive functionality" May 22, 2017 4.0 Pros I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment. Cons Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience). Review Source Response from Edenred May 23, 2017 Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan AK Al K. Vice President of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Solid Unique Recognition System" February 17, 2017 5.0 Brand Integrity is an excellent product with good customer support. It provides an ongoing recognition system between employee engagement surveys, which helps keep the topic of engagement and satisfaction in front of supervisors and employees all year. The major limitation is that it is a technology solution, and many of our LTC employees do not use or have regular access to technology every day. Pros Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook. Cons It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI. Review Source RJD R J D. HR Museums and Institutions Used the software for: 2+ years ### "A great employee engagement tool" February 22, 2019 5.0 A great tool to have all your employee benefits and communications in a single location. Easy to guide people to use it, information is easy to locate and update. Pros Easy to use, features are easy to view, no complex menus to work through. Reward Gateway tailored the hub to our requirements, including a theme, company colours, images and wording. Cons Did not have any features I did not like as the site can be customised. Review Source MS Maggie S. Director of Utilization Hospital & Health Care Used the software for: 6-12 months ### "Awesomeness " December 8, 2022 5.0 Pros The software is easy to navigate and is user friendly Cons Finding the certain reports I am trying to pull, there names could me easier to identity Reason for choosing Reward Gateway Easier to use and track points Review Source CB Chantal B. Director of Human Resources Real Estate Used the software for: 1-2 years ### "Employees enjoy Fond" August 7, 2020 4.0 Overall experience has been seamless and though I haven't had to reach out much for support, they have always been quick to respond and assist. Pros I like that Fond is integrated with Namely so that I don't have to worry about managing employees in both systems. I also like the ease of the website, including admin, and the variety of perks and rewards offered. Cons With my employee list being automatically synced, I wish there was a way to also edit the employees on Fond, so that I can exclude the owners from receiving automated rewards, for example. Alternatives considered [WorkPerks](https://www.capterra.com/p/208150/WorkPerks/) Reason for choosing Reward Gateway The Rewards platform Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co. AS Autumn S. Director of HR Hospital & Health Care Used the software for: 2+ years ### "Review" November 22, 2022 4.0 It is okay. Pros Create a single sign on process and for the most part is easy to navigate Cons Hard to get staff and manager buy in to use the program more frequently. Review Source CH Cassondra H. Senior Manager, Human Resources Computer Software Used the software for: 1-2 years ### "Great Recognition Software" November 29, 2022 4.0 Pros Reward Gateway is easy to use and set up. The rewards catalogue is great. Discounts are an added plus. Cons It is difficult to keep employee information up-to-date. Invoicing is tricky because we have to tell them when and how much to be invoiced for. Alternatives considered [360 Recognition](https://www.capterra.com/p/125712/360-Recognition/)[Snappy](https://www.capterra.com/p/180346/Snappy/) Reason for choosing Reward Gateway More featured Review Source MM Michael M. President and CEO Used the software for: 2+ years ### "Brand Integrity is not a consultant but rather a true business partner!" January 17, 2018 5.0 Pros How user friendly and interactive it is to use. This is a product that we have been able t drive down to the front line staff who have been very receptive about using it. Cons Not too much to say here. The company has great customer service. The one Con is that if you are not invested enough in using this tool, no matter what the team at Brand Integrity does, your success will be diminished. Review Source Response from Edenred January 22, 2018 Mike, Thank you so much for taking the tie to share your review of the Brand Integrity platform. We agree whole heartedly with your comment about usage! We know that our technology can make a difference - but only if people make it habit to use it! Thanks again! KA Karla A. Product Manager E-Learning Used the software for: 6-12 months ### "Surprised to be fond of Fond" August 4, 2022 5.0 Overall a terrific tool for team building and reward for hard work or unique circumstances. Pros Ease of use and in current economic times the feeling of giving and getting 'bonuses' to and from coworkers for hard work. Cons Too many emails and notifications. But sending all Fond notices to an email folder and then checking that folder periodically made it very manageable. Not a deal breaker! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.