# Page 4 | Reward Gateway Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Reward Gateway the right Employee Recognition solution for you? Explore 350 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142701/SmartHub/reviews --- Reward Gateway 4.5 (350) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Page 4 - Reviews of Reward Gateway ## Showing most helpful reviews Showing 76-100 of 350 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AF Ashley F. Reward Manager Textiles Used the software for: 2+ years ### "Excellent to navigate and find a retailer or product" May 17, 2017 5.0 Huge savings. Easy to use means that this is my first point of call. Easy to sell this to other employees. Very high take up at Coats Pros Ease of use - software gets updated and refreshed on a regular basis. It look new. Easy to load. Can be accessed on different platforms Review Source Response from Edenred May 17, 2017 Hi Ashley, Thanks so much for leaving your feedback about SmartHub® on Capterra. Really good to hear that your employees are utilising the platform to make big savings and extend their salary. Our Retail Team are always looking at ways they can improve the offering and I'll share your feedback with them regarding instant vouchers. We've added lots of new ones to the site over the last few months and you can expect that trend to continue. We've also got a new product launching in the very near future which will make instant vouchers even easier to use. Great to learn that it's a benefit that your employees are really bought into, that certainly must make your life much easier in HR. If there's anything extra we can do to support you with your communications then please let your CSM know, we're always happy to help! Thanks for being part of the community. Best wishes, Charlie JK Jean K. Comptroller Restaurants Used the software for: 1-2 years ### "Ease of use" August 5, 2020 5.0 We are using Fond to help employees to recognize good behaviors that fellow team members exhibit and also to help them be empowered to reward the behaviors that they would like to see more of. Pros It is easy to integrate with our Business practices...and the software is easy to navigate Cons The software is easy to use, but we have had some of our employees who have difficulty using this on their phone. I am typically on a laptop and don't do this on my phone. I also don't like that too many employees can use the "stock" wording and not have to come up with a specific instance that they are rewarding fellow employees for. It also way to easy for employees to "swap" point without identifying a specific behavior that they are rewarding. Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co. WB William B. Sr Manager EHS Machinery Used the software for: 6-12 months ### "A huge fan of Rewards Gateway" December 5, 2022 5.0 Very pleased with the product and results! Pros Ease of use from Admin and user perspective. Cons Not all of our management sees the benefits. They only see the pricetag. Reason for choosing Reward Gateway Price and options. Review Source Response from Edenred December 21, 2022 Hello William, Thanks for taking the time to write this review; it means a lot to us. We are happy to work with you to help illustrate value to your leaders! Feel free to reach out to me directly to discuss! Cheers! Sharon Fagan Director of Client Success, Reward Gateway ZB Zoe B. HR Business Partner Education Management Used the software for: 2+ years ### "Easy site to navigate. great benefits" September 11, 2017 5.0 Pros It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward. Cons This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card. Review Source Response from Edenred September 12, 2017 Hi Zoe, Thanks very much for taking the time to leave a review of SmartHub®. Really pleased to hear you're making the most of the benefits on the platform and find it easy to use. We're obsessed with user experience, so our Product Teams will be pleased to hear you've given the platform 10/10. Our Retail Team work really hard to negotiate the best offers in that market and have recently expanded the instant reloadable card offering to include: Debenhams, EasySaver, Ernest Jones, Greene King, H.Samuel, Halfords, Mitchell & Butlers, Tesco, The Restaurant Card, Wickes & Wyevale Garden Centre. Hope this helps you to save even more than you are already! Don't forget, there is also a much wider choice of instant vouchers available on the programme for any of those in the moment purchases. Thanks again! Charlie GV Geoffrey V. Global Benefits lead Financial Services Used the software for: 6-12 months ### "Fond for Marqeta" June 23, 2020 5.0 Experience is good. The intention of the site is to get employees discounts on items that they are going to spend money on otherwise. Why pay full price if it is not needed. Pros The search feature is the best of this product. You can simply and quickly find things you need without having to apply filters. Cons Some of the product offerings aren't tailored and thus I see a lot of items in my homepage that aren't anything i would ever use. I would we as an administrator could tailor what gets promoted. Reason for choosing Reward Gateway We went with Fond for the price point. Review Source Response from Edenred June 29, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond. I will pass your suggestion along to the appropriate team. If you have any additional insights to share, please feel free to reach out to me directly at katerina@fond.co. RB Rajeev B. Sr.Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Fond User Review" November 18, 2019 5.0 Very Good Tool Pros Recognizing and Celebrating achievements of the team and peers, It has comments and likes just like facebook or Linkedin, any one in our company can see the achievements once recognized. Cons The setup is to select the Brady Values, but sometimes we may not be able to use it when we recognize tenure. Review Source Response from Edenred December 23, 2019 Thank you so much for your feedback, we're glad you're enjoying Fond. I encourage you to let your internal HR administrator know you'd like to add custom recognition occasions for work anniversaries in addition to those you already have set for company core values. If you have any further questions about this, please feel free to contact me at katerina@fond.co and I will be happy to help. NB Nicholas B. Operations Manager Consumer Goods Used the software for: 2+ years ### "Fonds Features Focuses Favor to Exemplary Employees" August 7, 2020 4.0 With an organization that is stretched over a broad area it is an easy way to remotely show appreciation to the employees who impact your work life that you do not have frequent face-to-face interaction with. Pros An easy tool to be able to show appreciation in a time consuming industry allowing flexibility in the work place to be able to communicate positively to personnel. Cons The Fond points allotted to dole out do have an an expiration and at times feels wasteful. Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond. While the points you've earned will never expire, it's true that the points you have to distribute are periodically reset. I will share your comments about this with the appropriate team, and if you have additional insights or questions please don't hesitate to reach out to me directly at katerina@fond.co. KS Kevin S. Chief Operating Officer Security and Investigations Used the software for: 1-2 years ### "Brand Integrity Delivers!" March 3, 2017 5.0 Brand Integrity delivered an employee recognition platform that has had an immediate impact on our organization. The cloud based software is intuitive and easy to use. Our organization has had tremendous support from the Brand Integrity team members and we have developed a true partnership. I would recommend them without hesitation. Pros Intuitive and easy to use. The software has made it easier for our employees to share recognition and see why others are being recognized. Brand Integrity support is ever present and easy to work with. Cons No significant cons. We do struggle at times to get our field technicians as engaged in the platform as we would like them to be. Review Source Response from Edenred March 3, 2017 Thank you so much for the feedback! We love working with Doyle Security Systems. Wonderful people and leaders! MM Michael M. President and CEO Hospital & Health Care Used the software for: 1-2 years ### "Brand Integrity Takes Employee Engagement to the next level" February 17, 2017 5.0 Our employee base ranges from highly educated Physicians to entry level service and housekeeping staff. Brand Integrities' (BI) common sense approach and easy to use software transcends the multitude of users and allows the organization an opportunity to connect with staff in ways never achieved before. I am confident that the software and product by itself would not achieve the excellent results that we have seen first hand if it were not for the outstanding customer support. B.I. has the technical support, leadership coaching and behind the scenes analytic staff that make rolling the Engagement Platform out to over 1200 staff easy. I am not one who regularly writes reviews and feel strongly that you should be mindful of what you critique and where one would place their own personal support. That said, as the CEO and on a personal level I give B.I. the highest marks. Pros It is easy to use for even self descried "road kill on the information super highway". Cons Because it is web based, when my network at work is slow access slowed. Review Source Response from Edenred February 17, 2017 Mike, It's a pleasure working with you and your team. It's energizing to work with an organization that believes incredible things can happen when employees feel recognized and valued for the work they do. Thank you! Joel Neil W. Specialist Recruiter Media Production Used the software for: 2+ years ### "Very Simple!" September 12, 2023 5.0 Pros So easy to work with the product, many quick features, and the employees can be recognised with real time social interactions such as anniversary or hard work. Big companies use this as well. Cons Cancelling a transaction could be a headache. Review Source GH Gemma H. HR Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Affordable, effective benefits with minimal resource requirements" November 20, 2017 5.0 Ease of use, visually appealing to others, value for money details Pros Easily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great. Cons The system does everything we need it to do, user friendly. Although, I look forward to any updates Review Source Response from Edenred November 21, 2017 Hey Gemma, Thanks so much for leaving us a review about SmartHub®. Really pleased to hear that you find the platform good value for money and easy to use from both an employer and employee perspective. Our Product Team will be delighted! We've been working hard to continually improve the reporting functionality on both the SmartInsights App and in RewardManager, so great to hear that you're using this to demonstrate great ROI on your programme. We've got some really exciting updates and launches happening over the next few months, so keep an eye out for updates in our bi-weekly Spotlight newsletter. Your Client Success Manager will also be sure to keep you in the loop regarding new features. Best wishes, Charlie SC Susan C. Admin Asst to the Director of HR Education Management Used the software for: 1-2 years ### "Great Wellness Platform!" September 10, 2019 5.0 Our employees love MoveSpring! It's easy to use, allows manual entry (since many don't have a device to sync), and allows us to personalize the challenges to meet our needs. Pros This platform is so easy to use. What makes it better is the WONDERFUL customer service! Training was available to us and they made sure we were comfortable with the product before launching our first challenge. Cons I really don't have any dislikes. Customer Service has been so receptive to all our questions, especially Representative! Review Source Response from Edenred February 5, 2020 Hi Susan, Thank you for sharing your feedback on your experience using MoveSpring! We're always looking at how we can improve the site for both clients and users. Very happy to hear that users are feeling motivated by the programming! -The MoveSpring team VR Verified Reviewer Technical Program Manager Information Technology and Services Used the software for: 6-12 months ### "Nice and easy platform to announce recognition " November 15, 2019 5.0 Pros It's easy for people to announce recognition of others work -- even if that person is shy or not comfortable sending a wide email. Cons I think it makes the recognition too grand -- there's a lot of weight to using it, so you may feel uneasy using it for smaller or medium-levels of recognition. Review Source Response from Edenred November 25, 2019 Thank you so much for your feedback. Regarding your desire for more scalable recognition occasions, I encourage you to reach out to an internal HR administrator who may be able to support refined recognition practices. I would also be happy to pass along some of the resources Fond has put together on best practices for employee recognition. If you're interested, please let me know by emailing katerina@fond.co. HN Hatty N. HR & Office Coordinator Information Technology and Services Used the software for: 6-12 months ### "Great experience " September 12, 2017 5.0 The overal benefits have been saving money, it's also a great employee benefit. The site has had great feedback from team members. Pros The site is great to use as both an administrator but also as employee. The security function as an admin is great but receiving a text message each time I log in. Cons It can be frustrating that two tabs open when being redirected from the main reward gateway site to the site of the shop that you are looking to shop on. Review Source Response from Edenred November 14, 2017 Hi Hatty, Thanks for taking the time to leave us a review on Capterra, your feedback really helps us to improve the solution. It¿s great to see that you find the platform easy to use. We¿re obsessed about security, so have many measures in place to keep your employee data secure - one of those being the text message each time you login. I¿ve shared your frustration about the opening of two tabs with our Product Team. I believe this is one of systems we¿ve put in place so that Cashback is tracked correctly, however, we¿re always looking at how we can improve the user experience, so we¿ll see if there is a way to reduce this down to one tab. Finally, I¿m really pleased to hear that you and your colleagues are using the discounts to make your disposable income go further. As an avid user myself, I agree that it¿s a great employee benefit! Thanks again for taking the time to leave us a review. Best wishes, Charlie JH Janine H. HR Business Partner Museums and Institutions Used the software for: Less than 6 months ### "Reward Gateway's SmartHub is excellent and extremely user-friendly." August 31, 2017 5.0 Instant access to data on how much our employees are using the system Pros The colourful layout and the ease of use. Having the data and key metrics to report on is also one of the things I like most about it. The live chat facility is also extremely helpful providing instant responses to queries. Cons I feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer. Review Source Response from Edenred September 4, 2017 Hi Janine, Thanks for taking the time to leave a review of SmartHub®. We're really passionate about providing the best user experience for both clients and your employees, so it's great to hear that you find the platform really user-friendly. The live chat function certainly makes it lots quicker to get an answer to any of your queries, especially with a team that works 24 hours a day, 5 days a week. Thanks for sharing your thoughts on how to improve the reporting in Reward Manager. We totally agree that it's important to make this sort of data a bit more 'sexy' and are working on developments in this space as we speak - more coming soon! In the mean time, don't hesitate to reach out to Client Support for any custom reports, and remember you can now have your programme data in the palm of your hand via the SmartInsights App. Have a great day! Charlie NM Nicola M. Director Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Being Brilliant all the Way" April 14, 2020 5.0 The team at reward gateway become part of your business, \[SENSITIVE CONTENT HIDDEN\]has become such an integral part of Quest, he understands our vision for the Company and nothing is ever too much trouble. Pros We loved the fact it feels bespoke to our business, reward gateway always support our ideas and make them work. We knew everyone would be happy with the discounts, but we also have our Employee Handbook live as well as using the blog feature for communication. This has come into its own at the moment! Cons The only issues we found was removing employees is a bit clunky - but again once you have done it, and been talked through it, its ok. Review Source jM jasmin M. Community associate Human Resources Used the software for: 6-12 months ### "Awesome website! " October 25, 2019 5.0 Fast and easy way to have your managers recognize you! Honestly makes me feel special when I am recognized. Pros I love how easy Fond is to navigate! There are so many options for all kind of people! I love how many different gift card options there are. I personally used my points towards an airbnb gift card for one of my trips!! It is very convenient and fast that the gift card is sent to your email! Cons Some products are super expensive.. I feel like they should be slightly discounted? I know would use it towards something other than a gift card if products were cheaper. But I understand you wouldn't make any money if you did! Review Source Response from Edenred October 31, 2019 Thank you so much for your feedback, we're glad you're enjoying Fond! Regarding the product prices, Fond actually doesn't markup its items so all items are listed at market value. That said, if you've noticed any pricing inconsistencies, or if there are specific lower-cost options you'd like to see offered on the platform, please let me know by emailing katerina@fond.co and I will do my best to address them. DL Dorothy L. Materials Coordinator Food Production Used the software for: 6-12 months ### "Great for recognition" August 5, 2020 4.0 Overall use is easy and convenient. Pros Its an easy and convenient way to recognize co-workers for a job well done, a birthday, work anniversary or for just being a great person to work with. Cons Need more categories for recognition of co-workers. Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond. Custom recognition occasions are set by your internal program administrator, so I encourage you to reach out to them with related concerns. If you need help identifying who that person is or any additional assistance, please feel free to reach out to me at katerina@fond.co and I will be happy to provide assistance. DT Dan T. Marketing Manager Automotive Used the software for: 1-2 years ### "Great Team Member Incentive" August 10, 2020 5.0 I think it has been a nice employee reward program, better than what we were using before, but with the cost we could be offering better incentives to our employees without the platform. This program might be more cost efficient in a larger scale company. Pros It has a lot of nice features to promote birthdays, anniversaries and special accomplishments. There is a large gift card catalog for the team members to choose from with their points. Cons With the price to have the rewards and perks. I don't think it is a sustainable program to maintain with cost cuts because of COVID. Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond! I have passed your suggestions along to the appropriate team. If you have any questions or additional insights to share, you are welcome to reach out to me directly at katerina@fond.co. SS Susanna S. Sr. Director, DEI Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to Use System" December 5, 2022 4.0 Overall it's been a good experience with very capable and responsive team members. Pros I love the recognition platform. It's very simply and user-friendly. Cons Sometimes it can be a bit challenging navigating the information sharing portions of the system, for example our DEI hub. Review Source CH Cristina H. Social Media Associate Computer Networking Used the software for: 2+ years ### "Great!" December 3, 2019 5.0 Pros Easy access, so many options to choose from, and the quick availability to leave a recognition to anyone! :) Cons As of now, none really. All good things to say! Review Source Response from Edenred December 23, 2019 Thank you so much for your feedback, we're glad you're enjoying Fond. MX MAY X. EXPORT SPECIALIST Logistics and Supply Chain Used the software for: 6-12 months ### "Great way to reward " August 5, 2020 5.0 it is a great tool to reward or appreciate colleagues that I work with, a really nice program Pros it is rewarding program that can help me expressing my feeling of appreciation to someone I want to thank Cons more fond points should be given so I can reward more than one colleague Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're so glad you're enjoying Fond. If you think you would benefit from a bigger points budget, I encourage you to let your internal program administrator know. If I can be of assistance with this or anything else, please feel free to reach out to me directly at katerina@fond.co. CB Chuck B. Director of Business Operations Hospital & Health Care Used the software for: 6-12 months ### "Not User Friendly " November 29, 2022 3.0 Pros Good features available. Easy to praise co-workers and give them recognition. Cons It’s not user friendly. There was a lack of support in making the product thrive. Part of that was our fault. Reason for choosing Reward Gateway Nice presentation. Easy to use. Review Source PO Paul O. Sr Data Analyst Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Recognition Points rule the world! " August 5, 2020 5.0 Pros It's easy to give recognition to coworkers! It shows appreciation and ability to express gratitude by giving points! Options to redeem, especially gift cards are easy to browse and select! Cons I would say more options can be added. Various travel credits things like airport parking discounts and local deals are very limited right now Review Source Response from Edenred August 31, 2020 Thank you so much for your feedback, we're glad you're enjoying Fond. I have passed your offer suggestions along to the appropriate team. In the future, you can use our 'Request a Perk' feature to directly submit requests for additional offers to be added as Fond options at your company. If you have questions regarding this or anything else, please feel free to reach out to me directly at katerina@fond.co and I will be happy to provide assistance. DB Dan B. HR Business Partner Used the software for: 1-2 years ### "Works really well, never had an issue" May 26, 2017 5.0 Pros I like you can access it on many platforms. I regular use it on my smartphone. I also like that there is a large amount of retailers on there to choose from Cons Some of the offers on it are quite low. Great to see some bigger savings. Review Source Response from Edenred May 30, 2017 Hi Dan Thanks for the top mark review of SmartHub. It¿s great to hear that you find it works really well within your organisation. A lot of our traffic comes from mobile these days, so it¿s important that the user experience is really high in that area. We¿re further enhancing the mobile experience when we launch the SmartSpending¿ app in July, which you¿ll be sure to hear about. I hear you on some offers being quite low. We do push our retailers to give us the most generous offering that¿s attainable. Some retailers work to such low margins that the room for discount is quite minimal. We try to make the best call whether to list an offering if it¿s on the smaller side - it helps if it¿s a popular brand! Thanks again for taking the time to give us your feedback. We really appreciate it! Best wishes, Megan ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.