--- title: "CareWhen Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareWhen Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/142713/CareWhen/" page_type: "product" language: "en" --- # CareWhen Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CareWhen ## What is CareWhen? CareWhen provides home care agencies the ability to easily manage caregiver schedules, client needs, Medicaid billing, automatic Medicaid payment posting and client invoicing. We provide 21st Century Cures Act compliant mobile applications and telephony based electronic visit verification. Cloud based online access allows direct internal message communications with clients and caregivers, as well as text and email support. Caregivers and clients have direct online portal access to the schedule. ## What is CareWhen used for? [Home Care](https://www.capterra.com/home-care-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareWhen?[Manage this product listing](https://www.g2.com/products/carewhen/claim_requests/new?auto=true) ## CareWhen Overview Updated August 2026 AI summary CareWhen is cloud-based home care software for small and midsize businesses, offering client management, care plan management, mobile access, and visit verification to help track services and coordinate care. Optional features such as billing, insurance, and payroll management support administrative needs. CareWhen is accessible on web and mobile platforms, supporting teams with flexible deployment and essential field documentation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareWhen 0.0 VS. [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting Price $99 Per User, Per Month Starting Price $10 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (169) Value For Money 0.0 (0) Value For Money 4.7 (166) Customer Service 0.0 (0) Customer Service 4.8 (167) ## CareWhen alternatives [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (96)](https://www.capterra.com/p/125608/AdaCare/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about CareWhen Overview ### What company size and specific industries is CareWhen built for? CareWhen is designed for home care agencies of all sizes that need software to schedule caregivers, track services performed, bill insurance, invoice clients, and pay employees. It is built specifically for the home care services sector rather than general business use. Features and Usability ### What are the key features of CareWhen? CareWhen offers visit verification as its core feature, along with billing and invoicing, care plan management, caregiver scheduling, client management, insurance management, mobile access, and payroll management. These features support documentation of visits, coordination of caregiver assignments, client records, claims-related tracking, and pay processing. Getting Started and Support ### What training and onboarding options does CareWhen offer? CareWhen provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group training, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does CareWhen offer? CareWhen provides chat support. No reviewer feedback about support experience is available, so user sentiment on response speed, helpfulness, or common issues cannot be summarized here. ## Features AI summary Based on 815 Home Care reviews Capterra reviewers highlight these as the features buyers value most when choosing Home Care software: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**62%**) - **Client Management** (**57%**) CareWhen includes **Client Management**, which helps providers keep client records organized and easier to access. However, it does not include **Scheduling** or **HIPAA Compliant**. Instead, it offers other important features that reviewers also rate highly, including **Mobile Access** (**56%**), **Billing & Invoicing** (**56%**), and **Care Plan Management** (**47%**). These features help businesses manage care details in the field, handle payments more efficiently, and maintain structured care plans, providing teams with better day-to-day visibility and coordination. Billing & Invoicing Create, manage, and send invoices or bills to customers Care Plan Management Manage the treatment plan and coordination between care providers and patients with special health care needs Client Management Manage contact details and communication with clients Insurance Management Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Mobile Access Access software remotely via mobile devices Payroll Management Manage employee salary processes, data, taxes, and records administration efficiently CareWhen 7 features ### All Features - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Client Management: Manage contact details and communication with clients - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Mobile Access: Access software remotely via mobile devices - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Visit Verification: Process that confirms a caregiver's visit and services provided --- ## Pricing Basic $99.00 Per User,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.