Little Green Engine

BookingRun

4 / 5 19 reviews

Who Uses This Software?

Massage Therapists, Osteopaths, Physiotherapists, Psychologists, and any other medical profession.


Average Ratings

19 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $2.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Little Green Engine
  • bookingrun.com/
  • Founded 2012
  • Australia

About BookingRun

Free online booking system for healthcare professionals.


24257

BookingRun Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations

BookingRun Reviews

Used Clinicalendar before from same developer - DISASTER !

Jun 23, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Cheap, but you get what you pay for.

Cons: Terrible customer service.

Overall: Working well, until without notice one day I was charged for texts, but NONE were received by the customers , which created complete chaos in the clinic. I waited days on end for contact from support and was eventually told the 'telco companies ' in NZ were to blame - funny that was never a problem before !

Recommendations to other buyers: Respect your customers and don't just take their money.

Very easy to use. Saves my time as I don't need to reply emails or messages back and forward.

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use. Saves my time as I don't need to reply emails or messages back and forward to book appointments.
Good price.

Very useful and easy to use.

Dec 04, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: The software is functionally well designed, in particular it supports multiple locations and multiple users, and therefore is very useful for customer appointments. However, for use as an operational tool as intended, it lacks the necessary contingency fallback facilities in case of BookingRun server or network failures. Suggested contingency features include:
1. allow user printout of the weekly appointments to printer or PDF files in the user PC
2. include more information in the activity log such as service type and the optional Note
Also suggest to include enhancement features:
3. allow disabling of public booking
4. add notification email for booking cancellation.

Thank you

Can't reach customer service at all!!!!!!!

Oct 01, 2015
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: The e-mail provided in your contacts section doesn't work. I tried to write the email multiple times and got it bounced back. If I try to reply to the e-mails that you send me - I get no response. Is your company still operational? If so, could you please contact me at giedrius@pixelneat.com

Great to get started

Sep 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This has been great to get started.

I love the booking feature and that you can send reminder emails and texts. I love that you can have multiple logins and ultimately open it to the public. The emails were great.

The text messages that came through did not make scene to my clients. For whatever reason there were lots of symbols rather than a clear concise message. This is disappointing as a feature I would like to utilize however its not professional.

I thought it was easy to use, but my clients couldnt understand how to book a consult.

Aug 26, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I like the emails asking how things are going - although i wrote back asking for some help regarding the calendar and i didn't get a response.

My hour consults were divided into 15min blocks initially, now 30min blocks, and it was hard for my clients to understand through email they had to click on the first box of the hour block to book otherwise it wouldn't allow them enough time. i went back and forth with emails about it.

I wish i could personalise the text messages my client received.

Overall a good experience but it could be a little better.

Booking Run is an easy to use, elegant and very cost effective booking system

Aug 22, 2015
5/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Booking Run is easy to use, has an elegant interface and is very cost effective - perfect for start ups or established businesses. I especially love that I can ask my clients to book themselves in at their convenience and they get an email/SMS confirmation of the booking and then a reminder SMS the day before their appointment - fantastic! The software is scalable so can grow as your business grows.

A great program

Aug 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The only thing i would change would be to have a reoccurring function

Easy to use trialing free sample

Aug 07, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Integrates well with my calendar, limited use with free version. Not sure if clients can save their details for use next time. Notifications were good but again not sure if format can be changed on paid version. I find this excellent to use compared to other programs.

Simple and great for small business.

Jul 13, 2015
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am having trouble with booking clients in as the 'appointment type' with greyed out and you can not enter clients!! Very frustrating and have spent hours trying to work it out. I have sent an email over a week ago requesting help but I have heard no reply.

Summary of experience

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set up and very easy to navigate and explore
Software does what it says

Cons:
Didn't have a 45minute option for length of appointments

Vendor Response

by Little Green Engine on July 09, 2015

Hello Hubert, Thank you for the review. If you would like 45 minute appointments, you just need to change your calendar interval to 15 minutes. Here is an article explaining how to do this. http://bookingrun.com/support/knowledge-base/how-do-i-create-45-minute-appointments/ Kind Regards, Reid

only just starting out but think its great

Jun 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: i think its great that the clients get a txt and an email confirming their appt

Easy to set up

Jun 18, 2015
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: My customers cant book as ot says the date has past but they are trying to put in future dates. I cant add bookings as i cant add appointment types they are there just cant click on them for some reason... I have emailed a few times with my reply so i am currently looking for a new booking system unless you help in the next few days

Good

Jun 17, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Little bit fiddley to change settings some times
Would be good if we could add our logo to the page

Overall it could be more user friendly

Jun 17, 2015
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: I like the idea of online booking system
The available hours was easy to set up, as were some of the general settings.

I have about 5 Services and when I created them the list seemed to go off the screen/Calender page. I tried to delete them but cant. It would be good if the format allowed for more services without the viewer having to scroll down the page, perhaps a smaller font size?

Tried several times to log in without success, the system would not recognize my user name and/or password, finally it did. Could not figure out why??

Had an initial welcome but no replies to my emails.
couldn't find the answers to questions in the help menu.

Easy to use but customer support is non-existent

Jun 10, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I was trying to add credits so I can send out reminders but cannot see where I can do this.
I raised a ticket but there is no support so unless you want to send out your reminders manually I would not recommend this product.

If they fixed up the customer service it would be a good product as it is ok to use.

just learning and looking at utilising further

Jun 08, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: very easy to use. Informative set up and like the ability to be able to send reminders etc and for clients to actual make the booking

Having Trouble

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Having trouble not displaying Weekly and when entering appointment it says something has gone wrong

Perfect for our Osteopathic Clinic

May 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So simple, our clients love it.

We tried a number of services that tried to do everything. Either my staff or my clients found every one of them too difficult to use.

BookingRun is simple. It does one or two things VERY well and our clients actually prefer to book in this way. Can't beat the price either.