--- title: "Booksy Biz Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Booksy Biz Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/142741/Booksy/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Booksy Biz Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Booksy Biz ## What is Booksy Biz? Booksy Biz is the all-in-one online booking and business management solution for beauty professionals seeking to work smarter, earn more, and stay fully booked. 🌟 Why Booksy Biz? Booksy integrates every part of your business—from solo operations to multi-service salons—into a single, easy-to-use platform. We reduce chaos and bring clarity to your daily operations. Key Features for Success: - 24/7 Online Booking: Clients book appointments anytime, eliminating phone tag. - Increase Visibility: Get discovered by high-intent clients on the Booksy Marketplace and Google. - Run Your Business From One App: Manage scheduling, secure payments, marketing, and client records in a single system. - Save Time: Intelligent automations help reclaim up to 24 hours in admin time monthly. - Reduce No-Shows: Automated reminders ensure your calendar stays full. Booksy Biz gives beauty professionals the robust tools needed to run a smoother business, attract more clients, and grow with confidence. ## What is Booksy Biz used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Barbershop](https://www.capterra.com/barbershop-software/)[Scheduling](https://www.capterra.com/scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 482 user reviews Reviews sentiment Positive 85% Neutral 5% Negative 9% Pros & cons Efficient client organization features Intuitive and simple platform Slow and confusing payment system Complicated account management processes Starting price $29.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Salon / 2026 - Barbershop / 2025 - Reservations / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Booksy Biz?[Manage this product listing](https://www.g2.com/products/booksy-biz/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Booksy Biz 4.4 (482) VS. [4.7 (3,684)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $29.99 Flat Rate, Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (481) Ease Of Use 4.6 (4,149) Value For Money 4.3 (441) Value For Money 4.6 (2,804) Customer Service 4.3 (440) Customer Service 4.6 (2,367) ## Booksy Biz alternatives [4.8 (350)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Calendly](https://www.capterra.com/p/148036/Calendly/) [4.7 (4,168)](https://www.capterra.com/p/148036/Calendly/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148036/Calendly/) Highest Rated [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) [4.8 (4,339)](https://www.capterra.com/p/213340/Google-Calendar/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213340/Google-Calendar/) [View all alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) ## FAQs about Booksy Biz Overview ### What problems does Booksy Biz solve? Booksy Biz solves manual appointment coordination, double-booking, missed reminders, and scattered client records by giving customers 24/7 self-booking, rescheduling, confirmations, and payment options in one place. Barbers, beauty professionals, salon owners, and solo service providers benefit from organized calendars, client histories, no-show policies, and reduced phone and text interruptions. Answer based on 360 reviews Overview ### Which roles and teams benefit most from Booksy Biz? Booksy Biz is most used by barbers, hairstylists, cosmetologists, and estheticians who manage appointments, client calendars, and service availability. Salon owners, owner-barbers, directors, and CEOs use it to oversee bookings, staff schedules, customer communication, and day-to-day business operations across their grooming or beauty services. Answer based on 475 reviews Overview ### What company size and industries is Booksy Biz built for? Booksy Biz serves small beauty and wellness service providers, with 95% of reviewers from small businesses and Cosmetics its leading industry at 25%. It is intended for barbers, hair salons, nail salons, and related providers seeking online booking and business management. Health, Wellness and Fitness represents 17% of reviewers, while Consumer Services accounts for 14%. Answer based on 482 reviews Features and Usability ### What are the key features of Booksy Biz? Booksy Biz includes core appointment management tools such as online booking, appointment scheduling, automated scheduling, and calendar management. Confirmations and reminders send appointment alerts, while mobile access lets staff view schedules on their phones. Client and customer databases store profiles, records, preferences, and transaction history for ongoing client management. Answer based on 66 reviews Pricing ### How much does it cost and what fees or limitations are included? Booksy Biz offers an individual flat-rate plan at $29.99 per month, plus 20 dollars per additional user, and a free trial. The plan includes unlimited bookings, reminders, marketing, no-show protection, and reporting. Reviewers often consider it affordable, though some report high fees, including Boost and processing charges. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does Booksy Biz integrate with? Booksy Biz integrates with Google Calendar for appointment syncing, availability management, and schedule updates across devices. Its official integration catalog also includes Google Maps, Instagram, and Meta for Business, supporting business visibility, social media presence, and platform-based customer discovery. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Booksy Biz offer? Booksy Biz provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for users reviewing setup steps and product features. Answer based on 8 reviews Getting Started and Support ### What customer support options does Booksy Biz offer, and how do users rate the experience? Booksy Biz offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe assistance as quick, friendly, and helpful with setup, but others report long chat waits, slow responses, unresolved technical issues, and difficulty reaching phone support. Answer based on 150 reviews Security ### How does Booksy Biz handle data security and access control? Booksy Biz protects client and provider information through a system reviewers describe as secure and privacy-focused. It supports deposits, prepayments, cancellation fees, and no-show protection to help secure appointment revenue. However, reviewers report that updates can disable prepayment protection, allowing unpaid bookings, and one reviewer reported a booking-link name change without permission. Answer based on 13 reviews ## Who uses Booksy Biz? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Efficient client organization features 82% positive reviews out of 118 Most reviewers indicate client management tools streamline scheduling, communication, and client tracking, reducing administrative workload. Slow and confusing payment system 63% negative reviews out of 49 Some users report payments are delayed, fees are unclear, and payout processes lack transparency and reliability. David A. Licensed Barber, 1 employee. "Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it." Intuitive and simple platform 93% positive reviews out of 55 Most reviewers describe ease of use as a major benefit, highlighting its straightforward, time-saving interface. Complicated account management processes 71% negative reviews out of 31 Some reviewers describe account management as frustrating, citing verification delays, scam risks, and difficulty resolving account issues. Nikki M. Owner, 2 - 10 employees. "The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile." Comprehensive business growth tools 89% positive reviews out of 38 Most users comment that business growth features, including marketing and exposure options, support ongoing professional development. Larissa P. Aesthetician, 1 employee. "I love working with Booksy, the app is easy to understand, the employees are attentive and the tools they provide to help your business grow are amazing" Consistently poor customer service 88% negative reviews out of 26 Most reviewers report terrible service, mentioning unhelpful support, unresolved issues, and overall dissatisfaction with assistance. ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Booksy Biz supports all three of the features reviewers value most: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses manage bookings, keep schedules accurate, and let customers reserve appointments online, allowing teams to reduce scheduling friction and keep daily operations running efficiently. Appointment Management 4.5 (98) 79.59% of 98 reviewers that rated this feature as important or highly important It gives you customizable options to track, reschedule, and organize appointments, including adding notes and managing overlaps. Users think it keeps their schedules organized, helps avoid overbooking, and makes rescheduling or cancellations straightforward. Online Booking 4.3 (133) 74.44% of 133 reviewers that rated this feature as important or highly important You can let clients book appointments anytime, from anywhere, making scheduling more convenient. Some reviewers find it saves time and is easy for clients, though a few mention occasional booking confusion or issues with clients completing the process. Confirmations/Reminders 4.1 (102) 68.63% of 102 reviewers that rated this feature as important or highly important With this capability, you and your clients receive timely appointment confirmations and reminders via app and email. Reviewers appreciate the automation, saying it helps reduce missed appointments and keeps everyone informed without needing direct contact. Mobile Access 4.3 (90) 68.89% of 90 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Client Database 4.0 (70) 60.00% of 70 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Calendar Management 4.5 (101) 78.22% of 101 reviewers that rated this feature as important or highly important Booksy Biz offers you a visual, organized way to manage your schedule, track appointments, and forecast your workload. Reviewers appreciate the multiple viewing modes, easy tracking of availability, and the ability to keep records for both individuals and teams. Booksy Biz 96 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: It gives you customizable options to track, reschedule, and organize appointments, including adding notes and managing overlaps. Users think it keeps their schedules organized, helps avoid overbooking, and makes rescheduling or cancellations straightforward. - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Booth Rental Management: Offer to rent a booth to freelance professionals - Calendar Management: Booksy Biz offers you a visual, organized way to manage your schedule, track appointments, and forecast your workload. Reviewers appreciate the multiple viewing modes, easy tracking of availability, and the ability to keep records for both individuals and teams. - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Class Scheduling: Schedule in-person or online classes - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: With this capability, you and your clients receive timely appointment confirmations and reminders via app and email. Reviewers appreciate the automation, saying it helps reduce missed appointments and keeps everyone informed without needing direct contact. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Mobile App: Platform for customers to directly manage their appointments and profile - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - For Barbershops: Specific use for barbershops - For Medical Spas: Designed for medical spas - For Retail: For Retail Stores - For Salons and Spas: Specific for use in spas and salons - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - In-person Trainer: Designed for trainers who offer in-person sessions - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Online Booking: You can let clients book appointments anytime, from anywhere, making scheduling more convenient. Some reviewers find it saves time and is easy for clients, though a few mention occasional booking confusion or issues with clients completing the process. - Online Payments: Accept and process online payment transactions - Online Trainer: Designed for trainers who offer online sessions - Payment Processing: Accept, record, and reconcile financial transactions - Payroll & Commissions: Track and process employee payroll (salaries, wages, etc.) and commissions on sales - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Task Scheduling: Track and manage the scheduling of tasks - Timesheet Management: Track the amount of time spent on a job or task - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (480) 4.3 Based on 480 reviews ## Pricing Value for money 4.3 (441) Free Trial [View pricing plan details](https://www.capterra.com/p/142741/Booksy/pricing/) Booksy Biz $29.99 Flat Rate,Per Month It includes: - Unlimited bookings - Client Appointment Confirmations & Reminders - Email Marketing - Text Message Marketing - Custom Forms & Liability Waivers - Reserve with Google - Reporting and insights - Waitlists - No-Show Protection features - Memberships and Packages - Online Gift Cards Value for money 4.3 (441) 4.3 Based on 441 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (440) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (440) 4.3 Based on 440 reviews ## User reviews Overall rating 4.4 Based on 482 reviews Filter by rating 5(344) 4(67) 3(26) 2(15) 1(30) Mentioned topic Sorted by most recent CR Camila R. Owner Automotive ### "Makes booking your beauty appointments easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 Pros I have encountered booksy while scheduling my beauty appointments. It sends reminders constantly so you don't miss appointments which is extremely helpful! I like the different features it has like taking deposits prior to an appointment. I also like that you can schedule with time and not have to worry about forgetting because they will remind you days before. It seems like a secure platform, no need to learn how to use because they make it super easy to use. Cons There has never been any issues while using booksy for me. It is straight forward. I would say only thing I noticed was that while making deposit payments, Ive encountered no apple pay option which is no big deal but it did make me have to wait to book since I didn't have a card on me to manually input Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Angel P. Barber Health, Wellness and Fitness ### "Booksy changed my business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Over all it was a great experience, even when I had issues the customer service was quick to help figure out what was happening & resolve it. Pros It helped me with managing my business and scheduling my calendar for myself and my clients. The online booking was a learning curve for me but it was great value for money. Cons What I liked least was the promotion boost that they offered. Every new client they took 50% of the haircut for the first booking. This ended with me having to give up 50% of clients I was already cutting Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Anitra P. Owner Stylist Cosmetics ### "My experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Its okay, but its also mid. Ive been using it for a year and a half. Ill give it a little more time. Pros Its asy for the clients to navigate also give them the ease of looking at many other salons to help them figure out whats best for them Cons I thought that the traction was going to move faster than other sites, well ill just say that i have to give it a little more time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Sandra G. Cosmetologist Consumer Services ### "It’s good for newbies. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 6, 2026 The overall experience was pretty good because I was able to keep track of my books easier and customers were able to book, but it would be that way with any booking app. It became a bad experience when I had to fight for my money too many times. Pros I like the idea of getting new clients from Booksey. But in reality, it doesn’t work out that way. Because you have to fight for your referrals that your own clientele referred to you. They always try to take a cut of every new Client. I had even if they did not give it to me. After 35 years I’m capable of getting my own clientele, but they said and I quote.. “they don’t recognize referrals.” I did recommend it to a colleague of mine who was a new stylist and she has had a good experience on it because she will gain new Client from it and she doesn’t have to fight them because she wasn’t in my situation where she had been doing her for a very long time getting referrals from clients. So I would say this works for a new stylist, but not somebody who is already pretty much booked, but just looking for a new client here and there. Cons Having to fight for my money. And not getting it more than half of the time. I am currently using a different app and I am not having this problem at all. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing Booksy Biz I didn’t choose Booksey. I was already with a company prior to 2020. But it’s sold to Booksey. So Booksey bought me basically and they could not keep me happy. I felt like Booksey has greed. Taking from the stylist instead of helping the stylist. In certain cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG Kristen G. Spray tan artist Consumer Services ### "Recommend to all" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 January 18, 2026 Good overall experience with it. I recommend for the price and ease of use. Good customer service and support Pros I like overall that it is a free service. Easy to use and navigate. Easy for clients to book and schedule appointments Cons Clients have to download the app to book their appointments and sometimes that is not desirable as the client Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BP Bianca P. Owner lead esthetician Health, Wellness and Fitness ### "Boosky review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 10, 2026 Overall booksy biz is effective and efficient and it’s user friendly. Cost is a little higher than I’d like it to be Pros Expense tracking, the calendar, and appointment reminders are all great features. Very user friendly. Cons The price point is higher than similar salon booking software, customer service isn’t as responsive as I wish they were Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shawna S. Head of Marketing Retail ### "Complicated Setup and Glitchy Features Limit Its Usefulness" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 15, 2025 My overall experience has been disappointing. While the client-facing side looks polished, the administrative experience is frustrating and inefficient. I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings. There are better, smoother scheduling platforms available, and for the time investment required, Booksy Biz didn’t deliver the reliability I needed. Pros The client-facing interface is clean and easy for customers to use. Booking pages look professional, and automated reminders are a helpful touch. The idea behind the platform (giving service providers a simple way to manage appointments) is fantastic. Cons The backend setup is confusing and far from intuitive. Many of the features feel half-built or glitchy, and customizing services, availability, or pricing often requires too many steps. Customer support is slow to respond, and updates sometimes break features that were previously working. For a platform that’s supposed to simplify scheduling, it often creates more friction than it removes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Michael A. Barber Health, Wellness and Fitness ### "For starters " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 5, 2025 Pros I haven't had a chance to benefit from it yet. I'm still posting on my social media everyday trying to pull clients in. Cons It's not as accurate as some say it is. Maybe it's because I haven't had dealings with this app but two weeks. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. YA Yolanda A. owner Health, Wellness and Fitness ### "Great for Beginners" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2025 I would say it's good overall. Customer service is great and the system is pretty easy to use. I would give it a B+ Pros Learning curve. Customer Service is pretty good, and always available to answer all my questions. For the value of the money is good. Cons We did not like the boost feature. We had Charges showed up in our account all of the sudden and we were not informed well about this. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) They were pretty bad. Their customer service was terrible. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Melinda P. Esthetician Cosmetics ### "Great app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2025 It's been a good experience. The app is professional and pretty user-friendly. The booksy app also provides professional customer support. Pros It's easy to use and convenient. It's professional and has the most users out of all the other scheduling apps so it's more promising to help new businesses find new clients. Cons It requires people to download the app and schedule their own appointment in order to leave a review. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reasons for choosing Booksy Biz Booksy has more users than all the others. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/142741/Booksy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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