--- title: "Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Booksy Biz the right Appointment Scheduling solution for you? Explore 483 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142741/Booksy/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Booksy Biz 4.4 (483) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Booksy Biz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews EC Emely C CosmetilogyConsumer Services, Self-employedUsed the software for: Less than 6 months. “It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments.“ November 4, 2025 CR Camila R OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “I would say only thing I noticed was that while making deposit payments, Ive encountered no apple pay option which is no big deal but it did make me have to wait to book since I didn't have a card on me to manually input“ August 20, 2026 SB ShaQuila B Salon OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance.“ June 29, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it.“ November 4, 2025 CR Camila R OwnerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “I also like that you can schedule with time and not have to worry about forgetting because they will remind you days before.“ August 20, 2026 Shawna S Head of MarketingRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings.“ December 15, 2025 KD Kris D BarberCosmetics, Self-employedUsed the software for: 1-2 years. “I can take payments, communicate with clients adjust my hours all with ease and quickly and concisely.“ November 4, 2025 JS Jekairea S CosmetologistCosmetics, Self-employedUsed the software for: Less than 6 months. “It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route.“ October 23, 2025 ## Showing most helpful reviews Showing 1-25 of 483 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Salon hairstylist Used the software for: 3-5 years ### "Booksy biz review " October 30, 2026 4.0 It’s ok . I feel I’d like to see what other platforms offer. I’d like better training also and updates. Pros It’s user friendly. Easy for scheduling Easy for customers to book online. Price isnt too high for what you get Cons Customer service . Chat moved into email responses which take a week or so. Plus I’d love to see personal information for each employee rather than everyone at once in totals Review Source Slideworks G. Owner Used the software for: 1-3 years ### "Makes booking your beauty appointments easy!" August 21, 2026 5.0 Pros I have encountered booksy while scheduling my beauty appointments. It sends reminders constantly so you don't miss appointments which is extremely helpful! I like the different features it has like taking deposits prior to an appointment. I also like that you can schedule with time and not have to worry about forgetting because they will remind you days before. It seems like a secure platform, no need to learn how to use because they make it super easy to use. Cons There has never been any issues while using booksy for me. It is straight forward. I would say only thing I noticed was that while making deposit payments, Ive encountered no apple pay option which is no big deal but it did make me have to wait to book since I didn't have a card on me to manually input Review Source R Reviewer Barber Used the software for: 1-3 years ### "Booksy changed my business " June 3, 2026 5.0 Over all it was a great experience, even when I had issues the customer service was quick to help figure out what was happening & resolve it. Pros It helped me with managing my business and scheduling my calendar for myself and my clients. The online booking was a learning curve for me but it was great value for money. Cons What I liked least was the promotion boost that they offered. Every new client they took 50% of the haircut for the first booking. This ended with me having to give up 50% of clients I was already cutting Review Source R Reviewer Owner Stylist Used the software for: 1-3 years ### "My experience " June 1, 2026 4.0 Its okay, but its also mid. Ive been using it for a year and a half. Ill give it a little more time. Pros Its asy for the clients to navigate also give them the ease of looking at many other salons to help them figure out whats best for them Cons I thought that the traction was going to move faster than other sites, well ill just say that i have to give it a little more time Review Source R Reviewer Cosmetologist Used the software for: 3-5 years ### "It’s good for newbies. " May 11, 2026 3.0 The overall experience was pretty good because I was able to keep track of my books easier and customers were able to book, but it would be that way with any booking app. It became a bad experience when I had to fight for my money too many times. Pros I like the idea of getting new clients from Booksey. But in reality, it doesn’t work out that way. Because you have to fight for your referrals that your own clientele referred to you. They always try to take a cut of every new Client. I had even if they did not give it to me. After 35 years I’m capable of getting my own clientele, but they said and I quote.. “they don’t recognize referrals.” I did recommend it to a colleague of mine who was a new stylist and she has had a good experience on it because she will gain new Client from it and she doesn’t have to fight them because she wasn’t in my situation where she had been doing her for a very long time getting referrals from clients. So I would say this works for a new stylist, but not somebody who is already pretty much booked, but just looking for a new client here and there. Cons Having to fight for my money. And not getting it more than half of the time. I am currently using a different app and I am not having this problem at all. Review Source R Reviewer Owner lead esthetician Used the software for: 3-5 years ### "Boosky review " January 26, 2026 5.0 Overall booksy biz is effective and efficient and it’s user friendly. Cost is a little higher than I’d like it to be Pros Expense tracking, the calendar, and appointment reminders are all great features. Very user friendly. Cons The price point is higher than similar salon booking software, customer service isn’t as responsive as I wish they were Review Source KG Kristen G. Spray tan artist Used the software for: I used a free trial ### "Recommend to all" January 26, 2026 5.0 Good overall experience with it. I recommend for the price and ease of use. Good customer service and support Pros I like overall that it is a free service. Easy to use and navigate. Easy for clients to book and schedule appointments Cons Clients have to download the app to book their appointments and sometimes that is not desirable as the client Review Source R Reviewer Head of Marketing Used the software for: Less than 1 year ### "Complicated Setup and Glitchy Features Limit Its Usefulness" January 21, 2026 3.0 My overall experience has been disappointing. While the client-facing side looks polished, the administrative experience is frustrating and inefficient. I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings. There are better, smoother scheduling platforms available, and for the time investment required, Booksy Biz didn’t deliver the reliability I needed. Pros The client-facing interface is clean and easy for customers to use. Booking pages look professional, and automated reminders are a helpful touch. The idea behind the platform (giving service providers a simple way to manage appointments) is fantastic. Cons The backend setup is confusing and far from intuitive. Many of the features feel half-built or glitchy, and customizing services, availability, or pricing often requires too many steps. Customer support is slow to respond, and updates sometimes break features that were previously working. For a platform that’s supposed to simplify scheduling, it often creates more friction than it removes. Review Source R Reviewer Hairstylist Used the software for: Less than 1 year ### "Easy and helpful " November 19, 2025 5.0 My overall experience with Booksy Biz has been great. It’s very easy to use and makes managing appointments stress-free for both me and my clients. I love that everything is in one place — booking, rescheduling, payments, and reminders. The app helps my business stay organized and saves me time each week. It’s user-friendly, even for clients who aren’t very tech-savvy, and the pricing is fair compared to other booking platforms I’ve tried. Overall, Booksy Biz has made running my business smoother and more professional. Pros I like that it’s super easy for both clients and me to use. Booking, rescheduling, and managing appointments are very simple, and everything stays organized in one place. I also like how professional it looks for clients and how convenient it is to communicate and confirm appointments through the app. Great features and very secure for my clients and I. Cons The calendar can be a little confusing to navigate at times, especially when adjusting availability or moving appointments around. It would be nice if the layout was more user-friendly and flexible when updating schedules. Review Source R Reviewer Cosmetilogy Used the software for: Less than 1 year ### "Best platfor" November 18, 2025 5.0 Overall, my experience with Booksy Biz has been very positive. It is easy to use, reliable, and helps streamline client bookings, reminders, and payment processing. It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments. Pros I love that Booksy Biz makes scheduling extremely easy and fast for both clients and business owners. The interface is intuitive, clients receive reminders, and the booking process saves me a lot of time every day. It keeps my schedule organized and helps reduce no-shows. Overall, it simplifies my daily operations significantly. Cons The main downside is the commission fees, which can add up over time, especially for small or growing businesses. While I understand the value of visibility and marketing, a more flexible or tiered commission structure would make it more budget-friendly for service providers who are just starting or still building clientele. Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "Excellent Convenient App" December 12, 2018 4.0 I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions. Pros The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive. Cons Nothing really, as I said there are so many things still to come and to add, which is extremely exciting. Review Source R Reviewer Owner, loctician Used the software for: 1-3 years ### "Love Booksy Biz!" November 6, 2025 5.0 Been great! I’m loyal for sure. Booksy Boz knows how to make you feel like family and I think that’s what got me :) Pros Easy to use the app. My clients have never complained and I also like feeling valued, had a fun time hanging out at the yacht party Cons The boost fee gets charged even when you do not check a client out meaning most likely that client did not show Review Source R Reviewer Cosmetologist Used the software for: Less than 1 year ### "Would recommend for beginners " October 24, 2025 3.0 I’d rate it a 3/5 because I’ve had a wonderful experience overall just a few things that I don’t agree with; no flexibility in confirmation message, referral links lead to mandatary app download, booksy boost disputes. Pros I like the easy navigation for providers. It’s very simple to add necessary information and pricing. The varies options for styles help with versatile stylist that offer many different services. Cons I would advise changing the need to download the app via our referral links. It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route. I’d advise the confirmation methods that clients receive. They should receive a customized text or email that allows providers to add more information ( parking or directions help) Review Source R Reviewer Hair stylist Used the software for: 1-3 years ### "Back to business " October 27, 2025 5.0 My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless. Pros The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize. Cons That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time. Review Source R Reviewer Esthetics Used the software for: Less than 1 year ### "Perfect book inside for new entrepreneurs" October 29, 2025 5.0 Love it best book site that I have used so far since I have been an entrepreneur entrepreneur, I give it a 10 out of 10. Pros I love the feature of the app. you can customize your services deposits as you want. It helps me with scheduling an appointment management for my clients. It also helps me send out reminders or notifications when I’m having a happy hour or have something special for the holiday holidays. For the value of the money, I value Booksy in the security that has given me and also the learning curve it has provided for me. Cons The thing I like the least about bookie is that well honestly, I don’t have any kinds about books now that the app has been updated. Everything is working officially as it should. Review Source R Reviewer Barber Used the software for: 1-3 years ### "Bragging on Bookst" October 27, 2025 5.0 I am enjoying the app as far as the promotion for my business. I am also a fan of the no show policy that can be implemented through the app Pros I like how Booksy made my profile accessible to first time clients .This app has helped me grow my business exponentially. Cons I would say that the navigation of the app has been the most difficult area. I had trouble getting my Facebook linked to it Review Source R Reviewer Barber Used the software for: Less than 1 year ### "Things I like and don’t like about booksy" October 24, 2025 5.0 Overall, I like it a lot just a notifications I do with other booking applications. That’s like the only thing I don’t like about boosy Pros Scheduling and appointment management and the features and the marketing they have is great and it shows you how good you’re doing week two week on your sales Cons It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me Review Source R Reviewer Salon owner Used the software for: 1-3 years ### "Best booking app " October 28, 2025 5.0 Very convenient and very friendly for beginners that’s new to booksy easy to navigate for my older and younger clients Pros I love all the services that booksy offers from easy booking to multiple payment options my clients love that they get appointment reminders! Also I love the security of know my clients information is safe. Cons One con that I have is the monthly fee and on top of the fee that comes out when someone books online ! Review Source R Reviewer Owner Used the software for: Less than 1 year ### "simply the best" October 24, 2025 5.0 I love all the options and how many people uses the platform. The fact that so many people is on the app helps to promote who you are and your gift. Pros The Boost program really works and the email blast to keep engagement with clients are intuitive. I also like how the profile set up is and how you can share a space with other team members of your shop or location. Cons the payment process is too many steps. There needs to be a way where customers come in and on their end initiate the payment so that way there’s no conversation on if they will be using the app to pay. Review Source R Reviewer Master Barber Used the software for: Less than 1 year ### "From a real barber" October 27, 2025 5.0 I have had such a great experience with Booksy. I’d definitely recommend it to any of my fellow barbers/beauty industry friend. Pros I like the ease of booking in general. Especial the “book again” option. My clients love it way more than any other site I’ve used. Cons I wish you could see your schedule in a “week view” instead of just daily. I’m not sure why but it gets me a sense of ease. I think that’s the only thing I’d change. Review Source R Reviewer Barber Used the software for: Less than 1 year ### "Booksy Biz Makes Everything Easy and Professional" October 26, 2025 5.0 My overall experience with Booksy Biz has been very satisfying. I’ve already acquired more customer reviews from this service in the two months than I had on Google alone from almost two years at a previous establishment. Pros I love that it makes booking easy for me and my clients and that it helps me keep detailed records of each client. I also love that Booksy automatically sends a follow up email to each client and allows them to leave you a review right there and then. Cons The only gripe I have with the app is that I think the checkout tools could use some improvement. I prefer that the tipping option be made available after the initial checkout has been made, rather then beforehand, because it makes things a little awkward and if you’re using this app on a phone then it can be difficult for clients to read and accidentally be overcharged or mistakenly be charged for a tip they may have not known—this mainly applies to cash tippers. Review Source R Reviewer Barber Used the software for: 3-5 years ### "Time management " October 24, 2025 5.0 My experience with Booksy is great just besides the little minor things like the bank called not being verified Pros Easy scheduling and management. easy to download the loyalty program. Also, I like the fact I can see how much I made in over the years. Cons People are allowed to put invalid credit cards or bank cards on file without a verification process. They should be a way that y’all verify bank cards before someone put it on file. Review Source R Reviewer Licensed Barber Used the software for: 1-3 years ### "Great app just minor complaints." November 12, 2025 5.0 Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it. Then after I readjusted Booksy fixed that issue but now the ones that did have auto pay originally no longer has it on for them. So it screwed somethings up. Pros I don’t need to constantly answer phone calls or do heavy marketing the open network on the client app helps bring people to me. Cons I wish that Booksy would add a notification when someone is in the waiting list. I won’t know unless a client tells me. Review Source R Reviewer Master Barber Used the software for: 3-5 years ### "Stay organized" October 24, 2025 4.0 Overall i do like booksy and reccommend barbers to use it. It really helps keep you organized and show cases your work. Pros Booksy helps me stay organized with all my appointments. This app is extremely convenient for staying organized. Cons The one thing i like least about booksy is that i pay $30/month for a boost but ill be lucky if get i get 1 or 2 new clients a month and then im charged $10 for the new client's first appointment. Review Source R Reviewer Barber Used the software for: 1-3 years ### "Future of booking " October 27, 2025 5.0 Freedom, which allow me spend more time focusing on servicing the customers. And spend more time with my family. Pros Learning Curve Security Value for Money Scheduling and Appointment Management Reminder Notifications Features Customization Options Cons Boost features, feel like 30% of the service is way too much. I understand your pay for promoting your services. But think shouldnt charge your customer another fee. After already paying the monthly service. 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