# Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booksy Biz the right Appointment Scheduling solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142741/Booksy/reviews --- Booksy Biz 4.4 (481) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Booksy Biz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews SB ShaQuila B Salon OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance.“ June 29, 2025 JS Jekairea S CosmetologistCosmetics, Self-employedUsed the software for: Less than 6 months. “It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route.“ October 23, 2025 EC Emely C CosmetilogyConsumer Services, Self-employedUsed the software for: Less than 6 months. “It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments.“ November 4, 2025 KG Kristen G Spray tan artistConsumer Services, 2 - 10 employeesUsed the software for: I used a free trial. “Clients have to download the app to book their appointments and sometimes that is not desirable as the client“ January 18, 2026 JG John G BarberConsumer Services, Self-employedUsed the software for: Less than 6 months. “Love the fully integrated app and platform for business owners and customers alike; the Boost feature is great for attracting new clients to your business, albeit a little pricey.“ October 2, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it.“ November 4, 2025 AM Alison M Data AnalystE-Learning, 501 - 1,000 employeesUsed the software for: More than 2 years. “Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient.“ September 12, 2024 NM Nikki M OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile.“ October 27, 2025 ## Showing most helpful reviews Showing 1-25 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Convenient App" December 11, 2018 4.0 I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions. Pros The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive. Cons Nothing really, as I said there are so many things still to come and to add, which is extremely exciting. Review Source AR Alexia R. Owner, loctician Cosmetics Used the software for: 1-2 years ### "Love Booksy Biz!" November 4, 2025 5.0 Been great! I’m loyal for sure. Booksy Boz knows how to make you feel like family and I think that’s what got me :) Pros Easy to use the app. My clients have never complained and I also like feeling valued, had a fun time hanging out at the yacht party Cons The boost fee gets charged even when you do not check a client out meaning most likely that client did not show Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz I love the simplicity. It was the ease of using the app Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Easier to navigate. More clients found me on Booksy Review Source JS Jekairea S. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "Would recommend for beginners " October 23, 2025 3.0 I’d rate it a 3/5 because I’ve had a wonderful experience overall just a few things that I don’t agree with; no flexibility in confirmation message, referral links lead to mandatary app download, booksy boost disputes. Pros I like the easy navigation for providers. It’s very simple to add necessary information and pricing. The varies options for styles help with versatile stylist that offer many different services. Cons I would advise changing the need to download the app via our referral links. It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route. I’d advise the confirmation methods that clients receive. They should receive a customized text or email that allows providers to add more information ( parking or directions help) Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) I was banned due to no show while in jail Review Source MW Mitzi W. Hair stylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Back to business " October 24, 2025 5.0 My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless. Pros The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize. Cons That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Booksy Biz Because it was easier to manage. Acuity’s has the bio features i like where you can customize the look of the page. Review Source SS Shanice S. Esthetics Cosmetics Used the software for: 6-12 months ### "Perfect book inside for new entrepreneurs" October 25, 2025 5.0 Love it best book site that I have used so far since I have been an entrepreneur entrepreneur, I give it a 10 out of 10. Pros I love the feature of the app. you can customize your services deposits as you want. It helps me with scheduling an appointment management for my clients. It also helps me send out reminders or notifications when I’m having a happy hour or have something special for the holiday holidays. For the value of the money, I value Booksy in the security that has given me and also the learning curve it has provided for me. Cons The thing I like the least about bookie is that well honestly, I don’t have any kinds about books now that the app has been updated. Everything is working officially as it should. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz Ease with using booking site customer service response quickly Review Source JM Jackie M. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Easy and helpful " October 24, 2025 5.0 My overall experience with Booksy Biz has been great. It’s very easy to use and makes managing appointments stress-free for both me and my clients. I love that everything is in one place — booking, rescheduling, payments, and reminders. The app helps my business stay organized and saves me time each week. It’s user-friendly, even for clients who aren’t very tech-savvy, and the pricing is fair compared to other booking platforms I’ve tried. Overall, Booksy Biz has made running my business smoother and more professional. Pros I like that it’s super easy for both clients and me to use. Booking, rescheduling, and managing appointments are very simple, and everything stays organized in one place. I also like how professional it looks for clients and how convenient it is to communicate and confirm appointments through the app. Great features and very secure for my clients and I. Cons The calendar can be a little confusing to navigate at times, especially when adjusting availability or moving appointments around. It would be nice if the layout was more user-friendly and flexible when updating schedules. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because they are expensive, you offer a better credit card fee. Review Source RM Russ M. Barber Hospitality Used the software for: 1-2 years ### "Bragging on Bookst" October 24, 2025 5.0 I am enjoying the app as far as the promotion for my business. I am also a fan of the no show policy that can be implemented through the app Pros I like how Booksy made my profile accessible to first time clients .This app has helped me grow my business exponentially. Cons I would say that the navigation of the app has been the most difficult area. I had trouble getting my Facebook linked to it Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booksy Biz Because of the people that I work with that suggested Booksy. Review Source JM Jose M. Barber Individual & Family Services Used the software for: Less than 6 months ### "Things I like and don’t like about booksy" October 23, 2025 5.0 Overall, I like it a lot just a notifications I do with other booking applications. That’s like the only thing I don’t like about boosy Pros Scheduling and appointment management and the features and the marketing they have is great and it shows you how good you’re doing week two week on your sales Cons It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because Booksy had a lot more social media marketing strategies and had a lot more features I liked and the others didn’t Review Source KT Kyrk T. Owner Information Technology and Services Used the software for: Less than 6 months ### "simply the best" October 23, 2025 5.0 I love all the options and how many people uses the platform. The fact that so many people is on the app helps to promote who you are and your gift. Pros The Boost program really works and the email blast to keep engagement with clients are intuitive. I also like how the profile set up is and how you can share a space with other team members of your shop or location. Cons the payment process is too many steps. There needs to be a way where customers come in and on their end initiate the payment so that way there’s no conversation on if they will be using the app to pay. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Reason for choosing Booksy Biz The day I signed up to try it I started receiving referrals Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) I needed more referrals and in app promotion Review Source DM Destany M. Salon owner Apparel & Fashion Used the software for: 1-2 years ### "Best booking app " October 23, 2025 5.0 Very convenient and very friendly for beginners that’s new to booksy easy to navigate for my older and younger clients Pros I love all the services that booksy offers from easy booking to multiple payment options my clients love that they get appointment reminders! Also I love the security of know my clients information is safe. Cons One con that I have is the monthly fee and on top of the fee that comes out when someone books online ! Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They went out of business and gave us a few months to find a new platform Review Source PT Paul T. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksy Biz Makes Everything Easy and Professional" October 23, 2025 5.0 My overall experience with Booksy Biz has been very satisfying. I’ve already acquired more customer reviews from this service in the two months than I had on Google alone from almost two years at a previous establishment. Pros I love that it makes booking easy for me and my clients and that it helps me keep detailed records of each client. I also love that Booksy automatically sends a follow up email to each client and allows them to leave you a review right there and then. Cons The only gripe I have with the app is that I think the checkout tools could use some improvement. I prefer that the tipping option be made available after the initial checkout has been made, rather then beforehand, because it makes things a little awkward and if you’re using this app on a phone then it can be difficult for clients to read and accidentally be overcharged or mistakenly be charged for a tip they may have not known—this mainly applies to cash tippers. Review Source CD Chastity D. Loctician Consumer Services Used the software for: 2+ years ### "Reclaiming my time" October 23, 2025 5.0 This has helped my love so much. No more manually booking appointments & back and forth phone conversations and texts. This is the best decision I made to reclaim time for me & my clients. Pros The scheduling and appointment management has streamlined my bookings and given me back my personal time. Cons I would say the customization options could use a little more. Some of my services have custom prices after consultations. I can't identify that price to secure the accurate deposits at booking. Review Source NM Nikki M. Owner Cosmetics Used the software for: 2+ years ### "Love it needs some updating " October 27, 2025 4.0 My overall experience with Booksy has been great other than not being able to put in the credit card. I do like them. I do get a lot of business through them and my clients think it is pretty easy to use. Pros I like most about books is that people can search your business on a platform without knowing who you are so there is a 50-50 chance that you get a new client Cons The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile. Have a updated one. There are a lot of clients who have a credit card that no longer work so when you try to charge the cancel fee or no-show it does not go through so you lose out money. Review Source RS Rosie S. Stylist Business Supplies and Equipment Used the software for: 2+ years ### "Booksy biz " October 23, 2025 5.0 It’s overall great and I would recommend it to any stylist looking to build clients and showcase the work in the local area Pros Very simple to use •Super user-friendly •Easy to understand and operate •Straightforward to use •Doesn’t take much effort to learn Cons “I’m not a fan of the fees.” •“The fees are a bit much for me.” •“I really don’t care for the extra charges.” •“I don’t like having to pay all those fees.” Review Source EC Emely C. Cosmetilogy Consumer Services Used the software for: Less than 6 months ### "Best platfor" November 4, 2025 5.0 Overall, my experience with Booksy Biz has been very positive. It is easy to use, reliable, and helps streamline client bookings, reminders, and payment processing. It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments. Pros I love that Booksy Biz makes scheduling extremely easy and fast for both clients and business owners. The interface is intuitive, clients receive reminders, and the booking process saves me a lot of time every day. It keeps my schedule organized and helps reduce no-shows. Overall, it simplifies my daily operations significantly. Cons The main downside is the commission fees, which can add up over time, especially for small or growing businesses. While I understand the value of visibility and marketing, a more flexible or tiered commission structure would make it more budget-friendly for service providers who are just starting or still building clientele. Review Source RL Robert L. Barber Retail Used the software for: 1-2 years ### "Future of booking " October 24, 2025 5.0 Freedom, which allow me spend more time focusing on servicing the customers. And spend more time with my family. Pros Learning Curve Security Value for Money Scheduling and Appointment Management Reminder Notifications Features Customization Options Cons Boost features, feel like 30% of the service is way too much. I understand your pay for promoting your services. But think shouldnt charge your customer another fee. After already paying the monthly service. Review Source AF Avonti F. Hairstylist Apparel & Fashion Used the software for: 2+ years ### "A Great Booking Site! " October 2, 2025 5.0 Overall, my experience has been great—Booksy keeps me organized, professional, and stress-free. Thank you Pros I love how Booksy keeps my schedule organized, lets clients book 24/7, and makes my life easier. Thank you . Cons The only thing I don’t like is the extra client booking fee, it sometimes discourages new clients. Thank you Review Source LG Lupe G. Barbershop Cosmetics Used the software for: 1-2 years ### "Booksy is just the best " October 2, 2025 5.0 I love Booksy. Keeps my schedule organized. I don’t have to worry about writing them down. I love that Pros I like that I don’t have to answer to text msgs . I also like the deposit up front. People can book their appointments at anytime. Cons So far I have no problem. I recommend this app. Keeps you organized. People can read all the reviews that are verified by Booksy. No fake reviews Review Source JY Jasmine Y. Barbershop Hospitality Used the software for: 6-12 months ### "Pretty good " October 23, 2025 4.0 I am able to built some clientale. Some elderly doesn't want to deal with app because technical issues. Pros It's linked to a business so when people try to make an appointment not difficult to make an appointment. Cons It's linked business with under one account. Some people doesn't want to running business with under same account. Review Source SA SirRon A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "@Sirfade\_\_" October 25, 2025 4.0 Pros Keeps me organized and makes it easy to schedule appointments.The review system is great from what I’ve gotten from my clients. Cons Booksy could do better at making the boost more consistent or trackable.also for the ppl the may want to book with a service provider,that may not use Booksy easier for them to book without the app. Review Source TC Terry C. Barber Accounting Used the software for: 1-2 years ### "Booksy member " October 4, 2025 3.0 So far I’m pretty satisfied with the service have easy ways to send out promotions and discounts for my cliets Pros Easy for clients to use the app and also easier for me to stay organized through the day and take breaks Cons App glitches that caused confusion for my clients and also for me with the app that allowed hiccups alot Review Source SB ShaQuila B. Salon Owner Cosmetics Used the software for: 1-2 years ### "Booksy Biz For The Busy Stylist" June 29, 2025 5.0 Overall experience, Booksy Biz is a great software for booked and busy salons to run smooth and efficiently. Pros What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance. Cons What I least like about Booksy Biz is it being a little harder for the older, not so tech savvy, clients to understand, especially with advance payments for service deposits. I have also had clients double book by accident and it will look to another user as if that time slot is unavailable. Review Source NM Nicole M. Stylist Hospitality Used the software for: 1-2 years ### "Best booking app ever" November 4, 2025 5.0 Amazing company, great customer service! Booksy even recently took its Tampa Bay clients on a dinner cruise! How nice! Pros Takes the stress off answering my phone bc clients can their own appointments. I also like that new clients can find me on the app Cons No option to log products sold in salon. It would be easier to keep track of retail sales if we could do this! Review Source MP Melinda P. Esthetician Cosmetics Used the software for: Less than 6 months ### "Great app!" November 5, 2025 5.0 It's been a good experience. The app is professional and pretty user-friendly. The booksy app also provides professional customer support. Pros It's easy to use and convenient. It's professional and has the most users out of all the other scheduling apps so it's more promising to help new businesses find new clients. Cons It requires people to download the app and schedule their own appointment in order to leave a review. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Booksy Biz Booksy has more users than all the others. Review Source ET Eric T. Barber Consumer Services Used the software for: 1-2 years ### "Booksy is for me" October 2, 2025 5.0 Pros What I like the most about Booksy is the fact that you can boost your profile for potential clients. Cons The fact that Booksy charges me multiple times and for new clients however they don’t send many new clients at all. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.