--- title: "Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Booksy Biz the right Appointment Scheduling solution for you? Explore 482 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142741/Booksy/reviews/" page_type: "reviews" language: "en" --- Booksy Biz 4.4 (482) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Booksy Biz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews EC Emely C CosmetilogyConsumer Services, Self-employedUsed the software for: Less than 6 months. “It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments.“ November 4, 2025 JS Jekairea S CosmetologistCosmetics, Self-employedUsed the software for: Less than 6 months. “It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route.“ October 23, 2025 JG John G BarberConsumer Services, Self-employedUsed the software for: Less than 6 months. “Love the fully integrated app and platform for business owners and customers alike; the Boost feature is great for attracting new clients to your business, albeit a little pricey.“ October 2, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it.“ November 4, 2025 SB ShaQuila B Salon OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance.“ June 29, 2025 NM Nikki M OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile.“ October 27, 2025 AP Anitra P Owner StylistCosmetics, Self-employedUsed the software for: 1-2 years. “Its strengths lie in enabling self-booking, managing clients, and integrating features to help businesses grow.“ May 27, 2026 Shawna S Head of MarketingRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings.“ December 15, 2025 ## Showing most helpful reviews Showing 1-25 of 482 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Convenient App" December 11, 2018 4.0 I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions. Pros The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive. Cons Nothing really, as I said there are so many things still to come and to add, which is extremely exciting. Review Source TS Tracey S. Management Individual & Family Services Used the software for: 1-2 years ### "Best of the bunch." October 2, 2025 5.0 After using other scheduling apps, Booksy seems to be more suited for busy Barbers. Barber schedules are different from beauticians schedule. Pros What I liked most about Booksy is the ability to book my clients indefinitely. Other apps didn’t allow this. Cons What I like least about Booksy is the difficulty for clients to receive communication from scheduling. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) As an extremely busy barber, I have serviced over half of my clients for 10 years or more, my clients like to keep their schedule indefinitely, Vagaro only scheduled out for 3 years with no notification of when a client’s regularly scheduled appointment expired. When the schedule expired, it left that space open for other clients to book, causing my regular client and the legally booked client to walk in at the same time. Super frustrating because who is entitled to that service? Review Source JS Jekairea S. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "Would recommend for beginners " October 23, 2025 3.0 I’d rate it a 3/5 because I’ve had a wonderful experience overall just a few things that I don’t agree with; no flexibility in confirmation message, referral links lead to mandatary app download, booksy boost disputes. Pros I like the easy navigation for providers. It’s very simple to add necessary information and pricing. The varies options for styles help with versatile stylist that offer many different services. Cons I would advise changing the need to download the app via our referral links. It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route. I’d advise the confirmation methods that clients receive. They should receive a customized text or email that allows providers to add more information ( parking or directions help) Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) I was banned due to no show while in jail Review Source JH Jacqueline H. Barber Hospitality Used the software for: 1-2 years ### "Used for 2 years" October 23, 2025 5.0 I haven’t always gotten the greatest experiences for Booksy but my company’s uses it and the customers like it. Pros I can usually get fast answers. However, it starts out automated and I never know when I’ll get a live person. Cons Payments don’t process to your business accounts over weekend. When I first signed up I had a Booksy rep immediately call me to welcome me. After that I could never get a hold of him again. Alternatives considered [Vervoe](https://www.capterra.com/p/156174/Vervoe/) Reason for choosing Booksy Biz Coworkers use and recommend it. Coworkers seemed to like Booksy however I have had a few appointments. If I ever go to another barbershop, I will not use Booksy. Review Source AH Alyse H. Hairstylist Cosmetics Used the software for: 1-2 years ### "Great platform, definitely worth it" October 23, 2025 5.0 My overall experience has been great, I think its worth the money and I love that I can send an automated text for a review and an appointment reminder. I also appreciate being able to set a cancellation policy. Pros I love that its easy for people to find my business and that getting reviews helps me to be more accessible. Cons I wish I could set my schedule to be open for every other week instead of manually changing my availability. Switched from [Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/) Because I want new clients to be able to find me by searching in the app. For square you cant get clients without sending your booking link Review Source MW Mitzi W. Hair stylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Back to business " October 24, 2025 5.0 My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless. Pros The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize. Cons That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Booksy Biz Because it was easier to manage. Acuity’s has the bio features i like where you can customize the look of the page. Review Source JM Jackie M. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Easy and helpful " October 24, 2025 5.0 My overall experience with Booksy Biz has been great. It’s very easy to use and makes managing appointments stress-free for both me and my clients. I love that everything is in one place — booking, rescheduling, payments, and reminders. The app helps my business stay organized and saves me time each week. It’s user-friendly, even for clients who aren’t very tech-savvy, and the pricing is fair compared to other booking platforms I’ve tried. Overall, Booksy Biz has made running my business smoother and more professional. Pros I like that it’s super easy for both clients and me to use. Booking, rescheduling, and managing appointments are very simple, and everything stays organized in one place. I also like how professional it looks for clients and how convenient it is to communicate and confirm appointments through the app. Great features and very secure for my clients and I. Cons The calendar can be a little confusing to navigate at times, especially when adjusting availability or moving appointments around. It would be nice if the layout was more user-friendly and flexible when updating schedules. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because they are expensive, you offer a better credit card fee. Review Source RM Russ M. Barber Hospitality Used the software for: 1-2 years ### "Bragging on Bookst" October 24, 2025 5.0 I am enjoying the app as far as the promotion for my business. I am also a fan of the no show policy that can be implemented through the app Pros I like how Booksy made my profile accessible to first time clients .This app has helped me grow my business exponentially. Cons I would say that the navigation of the app has been the most difficult area. I had trouble getting my Facebook linked to it Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booksy Biz Because of the people that I work with that suggested Booksy. Review Source JM Jose M. Barber Individual & Family Services Used the software for: Less than 6 months ### "Things I like and don’t like about booksy" October 23, 2025 5.0 Overall, I like it a lot just a notifications I do with other booking applications. That’s like the only thing I don’t like about boosy Pros Scheduling and appointment management and the features and the marketing they have is great and it shows you how good you’re doing week two week on your sales Cons It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because Booksy had a lot more social media marketing strategies and had a lot more features I liked and the others didn’t Review Source DM Destany M. Salon owner Apparel & Fashion Used the software for: 1-2 years ### "Best booking app " October 23, 2025 5.0 Very convenient and very friendly for beginners that’s new to booksy easy to navigate for my older and younger clients Pros I love all the services that booksy offers from easy booking to multiple payment options my clients love that they get appointment reminders! Also I love the security of know my clients information is safe. Cons One con that I have is the monthly fee and on top of the fee that comes out when someone books online ! Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They went out of business and gave us a few months to find a new platform Review Source HM Heather M. Hair Stulist Business Supplies and Equipment Used the software for: Less than 6 months ### "Great service for the value " October 24, 2025 5.0 Loving all the features, including Booksy reminders for appts and messaging clients after their appt to leave a review Pros Booksy Biz is very user friendly and the features you receive for the value are better and cheaper than other booking services I have used. Cons There is not anything I’ve experienced using Booksy biz that I’ve found that I have a complaint about yet. I’m loving the service Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) I was struggling with switching my website and found Booksy to receive more features for a lesser dollar amount Review Source PT Paul T. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksy Biz Makes Everything Easy and Professional" October 23, 2025 5.0 My overall experience with Booksy Biz has been very satisfying. I’ve already acquired more customer reviews from this service in the two months than I had on Google alone from almost two years at a previous establishment. Pros I love that it makes booking easy for me and my clients and that it helps me keep detailed records of each client. I also love that Booksy automatically sends a follow up email to each client and allows them to leave you a review right there and then. Cons The only gripe I have with the app is that I think the checkout tools could use some improvement. I prefer that the tipping option be made available after the initial checkout has been made, rather then beforehand, because it makes things a little awkward and if you’re using this app on a phone then it can be difficult for clients to read and accidentally be overcharged or mistakenly be charged for a tip they may have not known—this mainly applies to cash tippers. Review Source KD Kris D. Barber Cosmetics Used the software for: 1-2 years ### "Absolutely worth the monthly subscription " November 4, 2025 4.0 Overall it’s an incredibly useful tool. It keeps my book open and running smoothly. I can take payments, communicate with clients adjust my hours all with ease and quickly and concisely. Pros I like the ease of use for my clients. Also being able to just share the link or the QR code is incredibly convenient Cons There are a few bugs. When you go to type when using message blasts the cursor jumps backwards and makes it a mess. I also don’t like that we as the business can’t rate the clients like Uber. It would be really nice to know if a client has a tendency to no call no show a lot of barbers. Or if there are any other issues with them as clients. Even if it was as simple as Booksy letting us know “hey this person has 6 no call no shows against them from other people” so we can know to have them prepay or not. Review Source NM Nikki M. Owner Cosmetics Used the software for: 2+ years ### "Love it needs some updating " October 27, 2025 4.0 My overall experience with Booksy has been great other than not being able to put in the credit card. I do like them. I do get a lot of business through them and my clients think it is pretty easy to use. Pros I like most about books is that people can search your business on a platform without knowing who you are so there is a 50-50 chance that you get a new client Cons The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile. Have a updated one. There are a lot of clients who have a credit card that no longer work so when you try to charge the cancel fee or no-show it does not go through so you lose out money. Review Source BC Bryann C. Boss Cosmetics Used the software for: 1-2 years ### "Booksy biz experience" October 23, 2025 5.0 At some point it didn't seem useful to me, but having to adapt to the digital age has made it easier for me to manage my business. Pros Being able to schedule all my clients without any inconvenience not being able to lose money when cancelling Cons So far I haven't had any complaints, but they could explain a little better how to make the most of the application. Review Source RS Rosie S. Stylist Business Supplies and Equipment Used the software for: 2+ years ### "Booksy biz " October 23, 2025 5.0 It’s overall great and I would recommend it to any stylist looking to build clients and showcase the work in the local area Pros Very simple to use •Super user-friendly •Easy to understand and operate •Straightforward to use •Doesn’t take much effort to learn Cons “I’m not a fan of the fees.” •“The fees are a bit much for me.” •“I really don’t care for the extra charges.” •“I don’t like having to pay all those fees.” Review Source KM Kasha M. Hairstylist Cosmetics Used the software for: 1-2 years ### "Excellent Service for business" November 3, 2025 5.0 Booksy has been super great and they help you so much with growing your clientele. Customer support is always great. Pros It’s very simple and understandable. Customer service is excellent. The amazing part is once connected with boost they send you clients. It’s amazing. Cons Don’t have no least that I don’t like. Everything is great. Any issues they make sure to find the solution and fix it. Review Source DH Darius H. Barber Health, Wellness and Fitness Used the software for: 6-12 months ### "decent app" November 4, 2025 2.0 Overall its been a good tool to plan and keep structure to my business but overall it hasnt helped grow my business at all Pros Works really well as an organizational tool with a good layout design and an easy to use interface. Cons Honestly the app is pretty decent but the one thing i dont like is all the “marketing” and “boost” ads, because when you take the time to try to use them and give them a chance they provide no results in getting you new clients, for example ive had my account boosted for 2 weeks and did everything booksy asked, as a result i havent booked any new clients, not one. Review Source LG Lupe G. Barbershop Cosmetics Used the software for: 1-2 years ### "Booksy is just the best " October 2, 2025 5.0 I love Booksy. Keeps my schedule organized. I don’t have to worry about writing them down. I love that Pros I like that I don’t have to answer to text msgs . I also like the deposit up front. People can book their appointments at anytime. Cons So far I have no problem. I recommend this app. Keeps you organized. People can read all the reviews that are verified by Booksy. No fake reviews Review Source JY Jasmine Y. Barbershop Hospitality Used the software for: 6-12 months ### "Pretty good " October 23, 2025 4.0 I am able to built some clientale. Some elderly doesn't want to deal with app because technical issues. Pros It's linked to a business so when people try to make an appointment not difficult to make an appointment. Cons It's linked business with under one account. Some people doesn't want to running business with under same account. Review Source SA SirRon A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "@Sirfade\_\_" October 25, 2025 4.0 Pros Keeps me organized and makes it easy to schedule appointments.The review system is great from what I’ve gotten from my clients. Cons Booksy could do better at making the boost more consistent or trackable.also for the ppl the may want to book with a service provider,that may not use Booksy easier for them to book without the app. Review Source TC Terry C. Barber Accounting Used the software for: 1-2 years ### "Booksy member " October 4, 2025 3.0 So far I’m pretty satisfied with the service have easy ways to send out promotions and discounts for my cliets Pros Easy for clients to use the app and also easier for me to stay organized through the day and take breaks Cons App glitches that caused confusion for my clients and also for me with the app that allowed hiccups alot Review Source NM Nicole M. Stylist Hospitality Used the software for: 1-2 years ### "Best booking app ever" November 4, 2025 5.0 Amazing company, great customer service! Booksy even recently took its Tampa Bay clients on a dinner cruise! How nice! Pros Takes the stress off answering my phone bc clients can their own appointments. I also like that new clients can find me on the app Cons No option to log products sold in salon. It would be easier to keep track of retail sales if we could do this! Review Source OO Onix O. Barber Apparel & Fashion Used the software for: 6-12 months ### "The best app evere" October 23, 2025 5.0 My experience is super good since I started giving it, it has helped me grow as a professional and I am always busy every day. Pros App is perfect management my time and also the time of my client easy to use and save you time and you can make more profit Cons I don't find anything wrong with the application, it's super easy to use. Now you can make a lot of profit in your business. Review Source JR Jacob R. Barber Hospitality Used the software for: 6-12 months ### "10/10 would recommend " October 23, 2025 5.0 Booksy has been great with time and appointment management and even bringing in some new clients that discovered me through the app. Pros Booksy has made appointment management very convenient and hassle-free for both myself and my clients. Cons I can honestly say I have not had any complaints with my time using Booksy. Booksy is extremely user friendly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.