--- title: "Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Booksy Biz the right Appointment Scheduling solution for you? Explore 481 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/142741/Booksy/reviews/" page_type: "reviews" language: "en" --- Booksy Biz 4.4 (481) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Booksy Biz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews EC Emely C CosmetilogyConsumer Services, Self-employedUsed the software for: Less than 6 months. “It has supported the growth of my business by making scheduling more efficient and professional, and my clients appreciate how simple it is to book appointments.“ November 4, 2025 JS Jekairea S CosmetologistCosmetics, Self-employedUsed the software for: Less than 6 months. “It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route.“ October 23, 2025 JG John G BarberConsumer Services, Self-employedUsed the software for: Less than 6 months. “Love the fully integrated app and platform for business owners and customers alike; the Boost feature is great for attracting new clients to your business, albeit a little pricey.“ October 2, 2025 DA David A Licensed BarberApparel & Fashion, Self-employedUsed the software for: 1-2 years. “Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it.“ November 4, 2025 AM Alison M Data AnalystE-Learning, 501 - 1,000 employeesUsed the software for: More than 2 years. “Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient.“ September 12, 2024 NM Nikki M OwnerCosmetics, 2 - 10 employeesUsed the software for: More than 2 years. “The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile.“ October 27, 2025 SB ShaQuila B Salon OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance.“ June 29, 2025 Shawna S Head of MarketingRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings.“ December 15, 2025 ## Showing most helpful reviews Showing 1-25 of 481 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Business Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Convenient App" December 11, 2018 4.0 I love the way that there is constant development, and improvement since i first joined 2 years ago. The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions. Pros The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive. Cons Nothing really, as I said there are so many things still to come and to add, which is extremely exciting. Review Source AR Alexia R. Owner, loctician Cosmetics Used the software for: 1-2 years ### "Love Booksy Biz!" November 4, 2025 5.0 Been great! I’m loyal for sure. Booksy Boz knows how to make you feel like family and I think that’s what got me :) Pros Easy to use the app. My clients have never complained and I also like feeling valued, had a fun time hanging out at the yacht party Cons The boost fee gets charged even when you do not check a client out meaning most likely that client did not show Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz I love the simplicity. It was the ease of using the app Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Easier to navigate. More clients found me on Booksy Review Source JS Jekairea S. Cosmetologist Cosmetics Used the software for: Less than 6 months ### "Would recommend for beginners " October 23, 2025 3.0 I’d rate it a 3/5 because I’ve had a wonderful experience overall just a few things that I don’t agree with; no flexibility in confirmation message, referral links lead to mandatary app download, booksy boost disputes. Pros I like the easy navigation for providers. It’s very simple to add necessary information and pricing. The varies options for styles help with versatile stylist that offer many different services. Cons I would advise changing the need to download the app via our referral links. It deters clients away from booking unless providers know the loophole of just googling Booksy and searching the stylist there but the website falsely gives credit ( which is hard to dispute at times) for the at route. I’d advise the confirmation methods that clients receive. They should receive a customized text or email that allows providers to add more information ( parking or directions help) Switched from [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) I was banned due to no show while in jail Review Source MW Mitzi W. Hair stylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Back to business " October 24, 2025 5.0 My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless. Pros The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize. Cons That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing Booksy Biz Because it was easier to manage. Acuity’s has the bio features i like where you can customize the look of the page. Review Source SS Shanice S. Esthetics Cosmetics Used the software for: 6-12 months ### "Perfect book inside for new entrepreneurs" October 25, 2025 5.0 Love it best book site that I have used so far since I have been an entrepreneur entrepreneur, I give it a 10 out of 10. Pros I love the feature of the app. you can customize your services deposits as you want. It helps me with scheduling an appointment management for my clients. It also helps me send out reminders or notifications when I’m having a happy hour or have something special for the holiday holidays. For the value of the money, I value Booksy in the security that has given me and also the learning curve it has provided for me. Cons The thing I like the least about bookie is that well honestly, I don’t have any kinds about books now that the app has been updated. Everything is working officially as it should. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz Ease with using booking site customer service response quickly Review Source JM Jackie M. Hairstylist Cosmetics Used the software for: Less than 6 months ### "Easy and helpful " October 24, 2025 5.0 My overall experience with Booksy Biz has been great. It’s very easy to use and makes managing appointments stress-free for both me and my clients. I love that everything is in one place — booking, rescheduling, payments, and reminders. The app helps my business stay organized and saves me time each week. It’s user-friendly, even for clients who aren’t very tech-savvy, and the pricing is fair compared to other booking platforms I’ve tried. Overall, Booksy Biz has made running my business smoother and more professional. Pros I like that it’s super easy for both clients and me to use. Booking, rescheduling, and managing appointments are very simple, and everything stays organized in one place. I also like how professional it looks for clients and how convenient it is to communicate and confirm appointments through the app. Great features and very secure for my clients and I. Cons The calendar can be a little confusing to navigate at times, especially when adjusting availability or moving appointments around. It would be nice if the layout was more user-friendly and flexible when updating schedules. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because they are expensive, you offer a better credit card fee. Review Source RM Russ M. Barber Hospitality Used the software for: 1-2 years ### "Bragging on Bookst" October 24, 2025 5.0 I am enjoying the app as far as the promotion for my business. I am also a fan of the no show policy that can be implemented through the app Pros I like how Booksy made my profile accessible to first time clients .This app has helped me grow my business exponentially. Cons I would say that the navigation of the app has been the most difficult area. I had trouble getting my Facebook linked to it Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booksy Biz Because of the people that I work with that suggested Booksy. Review Source JM Jose M. Barber Individual & Family Services Used the software for: Less than 6 months ### "Things I like and don’t like about booksy" October 23, 2025 5.0 Overall, I like it a lot just a notifications I do with other booking applications. That’s like the only thing I don’t like about boosy Pros Scheduling and appointment management and the features and the marketing they have is great and it shows you how good you’re doing week two week on your sales Cons It doesn’t give you notifications instantly or text message like other booking apps do I would really like to get a text message or email instantly when a client has booked with me Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because Booksy had a lot more social media marketing strategies and had a lot more features I liked and the others didn’t Review Source DM Destany M. Salon owner Apparel & Fashion Used the software for: 1-2 years ### "Best booking app " October 23, 2025 5.0 Very convenient and very friendly for beginners that’s new to booksy easy to navigate for my older and younger clients Pros I love all the services that booksy offers from easy booking to multiple payment options my clients love that they get appointment reminders! Also I love the security of know my clients information is safe. Cons One con that I have is the monthly fee and on top of the fee that comes out when someone books online ! Switched from [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) They went out of business and gave us a few months to find a new platform Review Source KT Kyrk T. Owner Information Technology and Services Used the software for: Less than 6 months ### "simply the best" October 23, 2025 5.0 I love all the options and how many people uses the platform. The fact that so many people is on the app helps to promote who you are and your gift. Pros The Boost program really works and the email blast to keep engagement with clients are intuitive. I also like how the profile set up is and how you can share a space with other team members of your shop or location. Cons the payment process is too many steps. There needs to be a way where customers come in and on their end initiate the payment so that way there’s no conversation on if they will be using the app to pay. Alternatives considered [StyleSeat](https://www.capterra.com/p/176521/StyleSeat/) Reason for choosing Booksy Biz The day I signed up to try it I started receiving referrals Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) I needed more referrals and in app promotion Review Source YA Yolanda A. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great for Beginners" November 5, 2025 4.0 I would say it's good overall. Customer service is great and the system is pretty easy to use. I would give it a B+ Pros Learning curve. Customer Service is pretty good, and always available to answer all my questions. For the value of the money is good. Cons We did not like the boost feature. We had Charges showed up in our account all of the sudden and we were not informed well about this. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) They were pretty bad. Their customer service was terrible. Review Source FL Frederica L. Massage therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Need more business " November 4, 2025 3.0 I love the platform in allowing Clients to schedule and pay on line. I wish i was able to showcase Booksy on my Facebook page without having a Facebook business account. Pros I like that clients can pre pay before so I am protected with my time and scheduling. I love that clients can leave a review. Cons I thought I would be getting a new client at least very other week. Wanted more advertising from Booksy. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Booksy Biz It was Cost less, I can manage my appointments Review Source PT Paul T. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksy Biz Makes Everything Easy and Professional" October 23, 2025 5.0 My overall experience with Booksy Biz has been very satisfying. I’ve already acquired more customer reviews from this service in the two months than I had on Google alone from almost two years at a previous establishment. Pros I love that it makes booking easy for me and my clients and that it helps me keep detailed records of each client. I also love that Booksy automatically sends a follow up email to each client and allows them to leave you a review right there and then. Cons The only gripe I have with the app is that I think the checkout tools could use some improvement. I prefer that the tipping option be made available after the initial checkout has been made, rather then beforehand, because it makes things a little awkward and if you’re using this app on a phone then it can be difficult for clients to read and accidentally be overcharged or mistakenly be charged for a tip they may have not known—this mainly applies to cash tippers. Review Source KD Kris D. Barber Cosmetics Used the software for: 1-2 years ### "Absolutely worth the monthly subscription " November 4, 2025 4.0 Overall it’s an incredibly useful tool. It keeps my book open and running smoothly. I can take payments, communicate with clients adjust my hours all with ease and quickly and concisely. Pros I like the ease of use for my clients. Also being able to just share the link or the QR code is incredibly convenient Cons There are a few bugs. When you go to type when using message blasts the cursor jumps backwards and makes it a mess. I also don’t like that we as the business can’t rate the clients like Uber. It would be really nice to know if a client has a tendency to no call no show a lot of barbers. Or if there are any other issues with them as clients. Even if it was as simple as Booksy letting us know “hey this person has 6 no call no shows against them from other people” so we can know to have them prepay or not. Review Source NM Nikki M. Owner Cosmetics Used the software for: 2+ years ### "Love it needs some updating " October 27, 2025 4.0 My overall experience with Booksy has been great other than not being able to put in the credit card. I do like them. I do get a lot of business through them and my clients think it is pretty easy to use. Pros I like most about books is that people can search your business on a platform without knowing who you are so there is a 50-50 chance that you get a new client Cons The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile. Have a updated one. There are a lot of clients who have a credit card that no longer work so when you try to charge the cancel fee or no-show it does not go through so you lose out money. Review Source BC Bryann C. Boss Cosmetics Used the software for: 1-2 years ### "Booksy biz experience" October 23, 2025 5.0 At some point it didn't seem useful to me, but having to adapt to the digital age has made it easier for me to manage my business. Pros Being able to schedule all my clients without any inconvenience not being able to lose money when cancelling Cons So far I haven't had any complaints, but they could explain a little better how to make the most of the application. Review Source RS Rosie S. Stylist Business Supplies and Equipment Used the software for: 2+ years ### "Booksy biz " October 23, 2025 5.0 It’s overall great and I would recommend it to any stylist looking to build clients and showcase the work in the local area Pros Very simple to use •Super user-friendly •Easy to understand and operate •Straightforward to use •Doesn’t take much effort to learn Cons “I’m not a fan of the fees.” •“The fees are a bit much for me.” •“I really don’t care for the extra charges.” •“I don’t like having to pay all those fees.” Review Source KM Kasha M. Hairstylist Cosmetics Used the software for: 1-2 years ### "Excellent Service for business" November 3, 2025 5.0 Booksy has been super great and they help you so much with growing your clientele. Customer support is always great. Pros It’s very simple and understandable. Customer service is excellent. The amazing part is once connected with boost they send you clients. It’s amazing. Cons Don’t have no least that I don’t like. Everything is great. Any issues they make sure to find the solution and fix it. Review Source DH Darius H. Barber Health, Wellness and Fitness Used the software for: 6-12 months ### "decent app" November 4, 2025 2.0 Overall its been a good tool to plan and keep structure to my business but overall it hasnt helped grow my business at all Pros Works really well as an organizational tool with a good layout design and an easy to use interface. Cons Honestly the app is pretty decent but the one thing i dont like is all the “marketing” and “boost” ads, because when you take the time to try to use them and give them a chance they provide no results in getting you new clients, for example ive had my account boosted for 2 weeks and did everything booksy asked, as a result i havent booked any new clients, not one. Review Source LG Lupe G. Barbershop Cosmetics Used the software for: 1-2 years ### "Booksy is just the best " October 2, 2025 5.0 I love Booksy. Keeps my schedule organized. I don’t have to worry about writing them down. I love that Pros I like that I don’t have to answer to text msgs . I also like the deposit up front. People can book their appointments at anytime. Cons So far I have no problem. I recommend this app. Keeps you organized. People can read all the reviews that are verified by Booksy. No fake reviews Review Source TJ Torre J. Barber Consumer Services Used the software for: Less than 6 months ### "Boosky is the best" October 25, 2025 5.0 Boosky has helped scale from 0 clients and now I have serviced over a 100 clients within the first couple of months and average $600 a week straight out of barber school using the Boost program. I haven’t got one client with out Boost or haven’t did not one promotion or any promo. Boosky has done it all. I highly recommend this platform for any barber trying to grow or win in the industry. Pros Overall I love everything about Boosky. All of there features has helped me grow my business, and made my Barber journey more efficient and organized. Cons I haven’t found nothing on Boosky that I don’t like, so far, every feature has been an asset to my business and growth. Review Source CH Chris H. Barber Consumer Goods Used the software for: 1-2 years ### "10/10 Highly recommended " October 2, 2025 5.0 10/10 i definitely recommend it to all barbers , future barbers, and upcoming barbers coming out of school Pros Makes it easy to manage my clients , I also love the boost section of the app helps me bring even more clients in Cons I don’t have any cons about the app , i think it’s a great app for barbers , and upcoming barbers in the future Review Source AM Amjad M. barber Think Tanks Used the software for: 6-12 months ### "More customers" October 23, 2025 3.0 It's been betterI was get too now I didn't get any customers you should make it work much better you just asking about the membership fee's Pros I like Booksy but they didn't send customer It's not fair one or two in every month that's not enough I'm thinking everyday to cancel the app and the membership but I have a hope Cons Need more customers I didn't get enough customer all the week every week they send one some weeks no they didn't send Review Source SM Shannon M. Hair stylist Consumer Services Used the software for: 1-2 years ### "Booksy review " October 2, 2025 4.0 Overall it’s been good. Most of the time issues are resolved within a day or two. And not overly expensive. Pros Simplicity of the program. Clients being able to book online with no issues. Doing email blasts to clients Cons Sometimes customer service is tough. But not awful. Would love it had a cash drawer balance option . Review Source SB ShaQuila B. Salon Owner Cosmetics Used the software for: 1-2 years ### "Booksy Biz For The Busy Stylist" June 29, 2025 5.0 Overall experience, Booksy Biz is a great software for booked and busy salons to run smooth and efficiently. Pros What I liked most about Booksy Biz is clients can book at ANYTIME, even 3am, without having to reach out to me, and the notifications will update me so I'll have the option to be able confirm or reschedule in advance. Cons What I least like about Booksy Biz is it being a little harder for the older, not so tech savvy, clients to understand, especially with advance payments for service deposits. I have also had clients double book by accident and it will look to another user as if that time slot is unavailable. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.