# Page 10 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

---

Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 10 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 226-250 of 479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SJ

SaZuan J.  
Barber  
Cosmetics  
Used the software for: 2+ years

### "Makes it all simple and easy "

October 4, 2019

5.0

This app simply make being in business for yourself a lot more organized which makes it worth its weight in gold

Pros

This software allows me to focus on my clients as well as keep in tune with my customer metrics such as cost per client rate of booking. I always know who I have next and when I’m going on break etc... lots of great features but also easy to use

Cons

Sending mass messages can be a little complicated

Review Source

ND

Nicola D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Simply amazing"

February 20, 2019

4.0

I have really enjoyed using booksy, I can use it on the go when clients phone and I'm not at the salon. It's been really easy to use I have only had 2 problems with it and was fixed within 5 minutes. I know I don't have to stress when I'm away and my staff members won't struggle with using it.

Pros

This software is easy to use, can be used on a pc, tablet or phone. Clients find it easy for booking online. If there is a problem the support is always there and quick to respond

Cons

The only thing I wish it had was more managing software for staff wages and etc so I wouldn't have to pay extra for another software system. Also wish that you didn't have to always have a clients email to send receipts wish it could send to the cellphone number and lastly it needs capabilities for voucher functions

Review Source

TW

Tracy W.  
Hairstylist  
Cosmetics  
Used the software for: 2+ years

### "I love it "

May 13, 2020

5.0

It helps grow my business

Pros

Keeping track of my Client's basics my business is growing everyday

Cons

I can say the software is getting better

Reason for choosing Booksy Biz

They the biggest network in the Nation and helping business owner grow there businesses

Review Source

Response from Booksy

October 19, 2021

Thank you, Tracy! We are so glad to gear Booksy has helped you grow your business. We try to deliver updates and improve constantly, so we're happy to hear the experience is getting better.

CG

Crystal G.  
Owner/Masterbarber  
Consumer Services  
Used the software for: 2+ years

### "The best secretary for Crystal Cuts Barber Shop"

September 25, 2019

5.0

Saving time and making it easier to make more money .Thanks booksy.

Pros

I love using booksy .This app is the best secretary I could ask for .Booksy saves me from answering the phone ,and stopping in the middle of a haircut. Most importantly my clients get to rate my work online .The reminders help my clients to be on time.

Cons

I like everything, each update gets booksy better and better .💪💪💪💪💪💪

Review Source

KD

Keona D.  
Nail Technician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Booksy Review"

October 4, 2019

5.0

Booksy has been a breath of fresh air for me. I use to have customers txt me when they need an appointment, but that started to get stressful as business grew. After getting started with Bookst, I grew a lot more clientele and it became a stress relief.

Pros

That it is very easy to set up and use. It's also convenient for my customers to schedule their appointments.

Cons

The amount that's charged I'd you accept payments through the app.

Review Source

HC

Holly C.  
Esthetician  
Cosmetics  
Used the software for: Less than 6 months

### "Awful"

November 29, 2021

1.0

Awful

Pros

It will allow you to reproduce appointments for return clients.

Cons

Everything. Not user friendly. Server goes down often. Not easy to edit appointments and difficult for clients to book online. I was with Genbook and Genbook merged with Booksy, so disappointing.

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

Had no choice. They merged.

Review Source

Response from Booksy

December 20, 2021

We're so sorry you've had this experience changing platforms. Any change, no matter how big or small, is a challenge and we want to do what we can to make the transition easier for you. We'd encourage you to attend any of our weekly webinars or reach out to support to see everything Booksy can do.

CW

Curtis W.  
Barber  
Consumer Services  
Used the software for: 2+ years

### "Personal assistant "

April 15, 2019

5.0

Booksy is solving an over crowding issue..let's me enjoy my clients time versus rushing. Booksy also allows me to have a flexible schedule due to my family needs...

Pros

It makes the client and barber relationship better...

Cons

When someone books multiple appts at once sometimes it will split the bookings depending on a prior booking...a email should be sent to let the client know or some type of warning...

Review Source

JM

Jessa M.  
Aesthetician / Eyelash Extension Technician  
  
Used the software for: 1-2 years

### "Easy & Convenient. Time saving."

May 30, 2017

5.0

Less on my phone just to deal with clients. MORE clients

Pros

Clients get to book their appointment right through their phone anytime of the day. No waiting time for reply backs and miss calls, vice versa. Appointment reminders are amazing! There are no excuses for clients to "forget" their rendez-vous. I love the review options where my clients gets a notification to review my service right after. I like to use the Message Blast options for up coming promotions I offer..... I LOVE everything about Booksy! It made my life way more easy and convenient! My clients love it too!

Cons

The payments through the app isn't eligible in Canada yet! That's the only con for me. I'm waiting for the payment option to be eligible.

Review Source

sA

serdar A.  
owner barbers  
Retail  
Used the software for: 1-2 years

### "Worst customer service"

November 16, 2021

1.0

Pros

its a helpfull app but the way the customer service is not worth a penny

Cons

Customers can give review even if they did not turn up and the customer service \[SENSITIVE CONTENT\] WILL TELL YOU THEY WONT REMOVE IT AND THREATEN YOU

Review Source

Response from Booksy

February 18, 2022

Thank you for the feedback! Reviews are sacred at Booksy. Keep in mind that customers can only leave reviews for finished appointments. Be sure to mark any appointments No-Show if your customer doesn't show up.

lS

lew S.  
Barber  
Consumer Services  
Used the software for: 6-12 months

### "Chop Shop 25Eighh"

March 12, 2019

5.0

They help us when we need them. We are able to handle our day to day and provide a great service for our clients when our clients need and want an appointment.

Pros

It helps me run my business without having to respond to every phone call received. My clients who use it say it's easy to use. Very self explanatory for the customer and consumer. You are able to set a cancellation fee and no call no show fee. The marketplace is cool even the split on first time clients is responsible. I will continue to use booksy as my appointment setting app."

Cons

The only thing I didn't like was how long it took for me to get use to the app. Which was my third appointment app and is hands down still the best.

Review Source

CH

Courtney H.  
Hair Stylist  
Cosmetics  
Used the software for: 1-2 years

### "Giving the consumer total access"

June 3, 2019

5.0

Pros

Booksy is easy to use. Customers are able to book online appointments and track their transactions. As a merchant, I am pleased with the flexibilty in its functions. If customers want to book appointments after hours they are able to without any problems. I highly recommended this app for beauty professionals as well as any scheduled based merchants!

Cons

There aren't any cons when using this app. Simplicity has made this app grow tremendously! Appointments are definitely made easy when using booksy!

Review Source

VR

Verified Reviewer  
Assistant Manager  
Automotive  
Used the software for: 6-12 months

### "Helped a lot in running my business smoothly"

January 31, 2023

5.0

Pros

This software is pretty self explanatory to my customers, thus it makes very easy for me to run my business.

Cons

Pretty tricky to get used to at starting.

Review Source

CE

Chandra E.  
Owner operator  
Consumer Services  
Used the software for: 1-2 years

### "Good basic system "

October 8, 2019

4.0

Customer service had gone down hill but overall the system is pretty solid

Pros

Ease of use marketing too easy adjustments

Cons

Inability to retract unfair reviews and better customization to text marketing as well as web integration

Alternatives considered

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Booksy Biz

Initial price but now Booksy has increased so I may go back snd can compare again

Review Source

MS

Miguel S.  
Barber  
Cosmetics  
Used the software for: 1-2 years

### "Amazing booking App!!!"

May 22, 2020

5.0

Great app!!!

Pros

Very easy and convenient, when my clients get to booking it gets straight to the point and I have no problem with appointments not showing up or any errors.

Cons

It’s sometimes logs me out( I’m pretty sure it’s an update) but I forget my password so I have to reset it everytime. Also my fault for not remembering my password

Review Source

Response from Booksy

October 19, 2021

Thank you, Miguel for sharing your feedback! We constantly aim to improve and that means regular updates. You may need to re-login here and there because of it, but we are always happy to assist when needed.

jW

josh W.  
Barber  
Consumer Services  
Used the software for: 1-2 years

### "Best of the Best"

September 25, 2019

5.0

Great

Pros

Great customer service that actually interact with you. Everything is always easy and taken care of. Booksy appreciate their customers and thats why i appreciate them. Highly recommend!

Cons

N/A nothing to complain about. Everything is awesome

Switched from

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

overall better quality and customer support

Review Source

BV

Belinda V.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Booksy Review"

January 6, 2020

5.0

Time saver, would not trade it for anything else. I get nervous if you mention manual bookings in a diary

Pros

Easy to use, fantastic support system. More free time. Reports help me grow my business. Reminders to clients re. Bookings works great

Cons

I still have gaps in my diary. The fact that appointments made in advance do net get updated when price increase occurs. I would like to see public holidays on my schedule so they can be automatically closed

Reason for choosing Booksy Biz

I spoke to others in my field and gathered opinions

Review Source

BY

Briana Y.  
Hairdresser  
Individual & Family Services  
Used the software for: 1-2 years

### "Fellow booksy user"

September 26, 2019

4.0

Overall I do like booksy for my clients and myself. I have referred 2 others and would refer to my other colleagues.

Pros

I like that I’m able to track all my services, collect deposits, have control of my schedule, and how easy it is for my clients to use.

Cons

I do wish I was able to have more booking options, especially for hair color services and timing set up. I also would like to see an improvement on minor features like checkouts through square and showing collected deposits during the checkout process.

Review Source

VM

Victor M.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Best app available!"

April 18, 2019

5.0

Any questions, comments, or concerns that I have ever had was addressed immediately. Overall, I am extremely pleased with the Booksy app. My clients love it as well as it sets precedence for client/professional relationship.

Pros

I am extremely pleased with the Booksy app. My time is money and the less I have to worry about especially as a business owner, the better it is for me. All I have to do is show up to work and Booksy does the rest.

Cons

No real issues. The app is user friendly on both ends and is extremely easy to use !

Review Source

TW

Taneka W.  
Cosmetologist  
Consumer Services  
Used the software for: 1-2 years

### "The best App EVER!!"

March 19, 2019

5.0

Pros

Booksy freed up my time and organized my life. It allows my clients to schedule without stopping me from working. It sends reminders of their appointments to i rarely have no-shows. I have a salon suite in my home but booksy still gives me clients a sense of security that they are walking into a professional environment.

Cons

The only thing i don't like is that when clients pay through the app it debits their account immediately, but takes a day or two to hit my account.

Review Source

PL

Princetyre L.  
CEO, Master Barber  
Individual & Family Services  
Used the software for: 2+ years

### "Barbers on booksy "

April 8, 2019

5.0

Love it thanks it’s made a world a difference in my barbering

Pros

Works flawless, takes literally 1 min for clients to set up. Once that’s done they can set repeat appointments in seconds. I can also keep track of my money easier.

Cons

Eh I don’t really know what to say it’s a decent tool. It may be a couple but nothing that stands out

Review Source

CIF

Chic Irene F.  
Barber owner  
Internet  
Used the software for: 1-2 years

### "Hate it. "

May 30, 2017

1.0

Nothing

Pros

It's an online booking service.

Cons

It crashes constantly. My clients have trouble booking. My clients end up calling me to schedule because the app crashes so much. Customer Service hasn't fixed or rectified my complaints. I'm currently looking for a new booking application. High priced.

Review Source

Response from Booksy

June 2, 2017

Thank you very much for taking the time to offer your feedback. We are truly sorry to hear that you are unhappy with your experience with us. We understand that occasional glitches have happened in the past with new updates and, while we try to minimize these as much as possible, we apologize for how this has affected your business. Although you are looking for other booking solutions, we would love to speak with you directly to better address your needs at this point in time.

DB

Donell B.  
Professional Barber / Instructor  
Individual & Family Services  
Used the software for: 2+ years

### "Life has been simplified because of booksy"

April 16, 2019

5.0

Overall i am very satisfied with booksy and the way it has provided me more time to grow and execute in my business.

Pros

That it helps me stay focused on my passion and purpose and not be bothered with a lot of individuals or be interrupted when working.

Cons

trying to get my barbers on to be able to use as a whole team, it was pretty difficult.

Review Source

WG

Wayne G.  
Stylist  
Consumer Services  
Used the software for: 1-2 years

### "Gets the job done"

September 25, 2019

5.0

My experience has been really good for a first time business owner not knowing what to do booksyhe kind of stepped in as my receptionist.

Pros

I really like the marketing options and I like how easy it is for my guests to navigate the app .

Cons

In the beginning I felt it was a little challenging to get my cancellation fee implemented. But I understand that they were sorting through that on there and also at the time and I do appreciate that they communicated that with me .

Reason for choosing Booksy Biz

My barber uses it

Review Source

LA

Lafe A.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "appointments made easy"

September 30, 2019

5.0

This has made appointment setting very easy for my clients and I dont have to do anything but look at my schedule each day.

Pros

very easy to use for both the business and the client

Cons

can be confusing to clients when multiple employees are taking appointments

Alternatives considered

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Reason for choosing Booksy Biz

square wasn't very user friendly.

Review Source

NM

Nathan M.  
Master Barber  
Retail  
Used the software for: 2+ years

### "Simple, effective, efficient, everything you need"

August 15, 2019

5.0

Quick easy booking management and access, advertising and promotion ease... just amazing service overall... any issues that may arise are always met in a timely manner and dealt with right away... and if you're lucky, reps will respond 😉😁

Pros

Makes booking and statistics seamlessly easy to acquire and manage

Cons

Sometimes glitchy for my clients even after updates

Review Source

Similar Products

Featured