# Page 12 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 276-300 of 479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Aesthetician/Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The worst online booking systems"

March 7, 2022

1.0

Negative 0, too hard to use, the scheduling page is too busy and small, it needs work.

Pros

There's nothing that I like about this software. it sucks

Cons

A waste of space for the scheduling screen, a red line moves down the screen, need options for quite a few things for this booking system.

Review Source

Response from Booksy

March 24, 2022

Thank you for your valuable feedback! Please reach out to support and let us know what you'd like to see in Booksy.

ST

Sara T.  
Hairstylist  
Cosmetics  
Used the software for: 1-2 years

### "A pleased customer"

September 26, 2019

5.0

I love the fact that Booksy helps in every area; marketing in my social sites, list my services & prices, sends reminders to my clients, helps me to better promote my business. Overall I'm very pleased.

Pros

It helps me manage my appointments better.

Cons

When my client needed a refund, I didn't understand the process & felt that it took too long to refund the money.

Review Source

MD

Michelle D.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Easy to use"

September 27, 2019

4.0

I use booksy for booking client appointments and for them to receive text reminders

Pros

Pretty simple to use. When problems arise there is always someone to help

Cons

The text message reminders have the booksy name first so clients get confused about who they are from. The booksy name should be at the back or not at all

Reason for choosing Booksy Biz

Very affordable

Review Source

MS

Monica S.  
Salon Owner  
Individual & Family Services  
Used the software for: 2+ years

### "?......."

September 25, 2019

3.0

Itscokv

Pros

Being able to charge no shows.............,,....

Cons

Not being able to remove or hide negative reviews

Reason for choosing Booksy Biz

Too many issues before

Review Source

OR

Oscar R.  
Barber  
  
Used the software for: 2+ years

### "Best and easiest appointment app available!"

July 3, 2017

5.0

Pros

How amazing and easy you can organize your clients. The reminders to you clients. Easy booking. How easy it is to move an appointment. That you can block unwanted clients.

Cons

You can't select your own color themes. When your clients select a time they can only choose increments of 15 min leaving spaces in between if you have odd timed services.

Review Source

DR

Danielle R.  
Cosmetologist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Convenient and user friendly "

September 20, 2019

5.0

Pros

Super easy to use and also easy for clients to book appointments and not have to contact me.

Cons

Wish there is a way to double book certain appointments.

Review Source

JC

Jeisel C.  
Barber  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Best Booking app in the biz"

September 25, 2019

5.0

Pros

I don’t have to be answering phone calls losing my time and stealing time for my clienta. Also give me a weekly Cash Summary disclosure. Love it

Cons

I wish the Message blast were free i had a lot of clients and i upgrade to a more messages plan but still can’t reach all my clients. I mean if i am already paying for the app why charge more for messages?

Reason for choosing Booksy Biz

Because i like more the organization and its very easy to use

Review Source

RH

Ricky H.  
Barber  
Cosmetics  
Used the software for: 2+ years

### "Booksy Review "

September 25, 2019

5.0

Pros

Booksy allows barbers to be very organized. I love how it keeps track of my finances and services.

Cons

There is nothing I don't like about Booksy.

Review Source

SA

Sital A.  
dental tech  
Military  
Used the software for: 2+ years

### "Booksy"

July 27, 2022

5.0

Pros

I like this product to schedule my sons barber appointments, the software is easy to use and can sync to my google calendar to keep up with appt schedule

Cons

There are not many issues with this product, easy scheduling for appointments as a client user.

Review Source

Response from Booksy

August 1, 2022

Thank you for the great review! We love to hear the app experience is smooth and offers the tools you need to manage your appointments on Booksy.

KW

Kenneth W.  
Owner/Operator  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "BooksyBiz"

March 12, 2019

5.0

Pros

Booksy keeps my business ordered and flowing smoothly.

Cons

There are times when it wont allow logins or for users to book.

Review Source

RC

Reeshema C.  
Ceo  
Cosmetics  
Used the software for: 1-2 years

### "Good and bad "

September 20, 2019

5.0

Pros

The convenience of scheduling. And timing

Cons

when you have a cancelation fee in place there is no communication about your payments and at times you don't receive it at all.when you click no show it doesn't give any details about ur fee and that is the main reason I set it up!

Review Source

DK

Dana K.  
Hair Stylist  
Motion Pictures and Film  
Used the software for: 6-12 months

### "Excellent "

September 24, 2019

5.0

Easy to use my clients love it I love it and most of all I love the little Booksy icon .

Pros

How much my clients love booking the appointments on booksy.

Cons

What's not to like about booksy its great.

Switched from

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Because of all of the great features and low price.

Review Source

RW

Reynelda W.  
Master Cosmetologist  
Consumer Services  
Used the software for: 6-12 months

### "Booksy review"

September 20, 2019

5.0

Overall I enjoy the ease of it and not having to neglect my client in the chair to stop and schedule an appointment. I like that they times, days, hours, and prices are available to my clients.

Pros

Its very convenient. Im terrible with schduling and this just makes life easier.

Cons

Im not able to select which customers id like to charge deposits. I don't want to feel like im punishing all my clients because of others. Id like to charge only the clients that are no shows.

Review Source

BK

Beth K.  
owner  
Alternative Medicine  
Used the software for: Less than 6 months

### "Zero customer service and not user friendly"

March 18, 2022

3.0

This has been an upsetting experience. I'm usually pretty savvy when it comes to apps like these but this is not all that user friendly. Plus, NO ONE from Booksy has responded to any of my questions.

Pros

It has the ability to request and accept reviews

Cons

It takes too many steps to re-book a patient.

Review Source

Response from Booksy

March 24, 2022

We're so sorry you've had this experience. You might consider joining a webinar in our Genbook x Booksy series. You can ask questions, get answers, and see how to use different tools in Booksy.

BM

Brenda M.  
Barber  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Booksy is great! "

September 20, 2019

5.0

Pros

It makes my job easy for myself and my clients

Cons

At the beginning it had its little defaults but they got fixed

Review Source

RV

Ricardo V.  
Barber/ operational supervisor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great app"

September 25, 2019

5.0

Awesome. Continued improvements are key. You guys are doing great.

Pros

Everything. The way it works and the continued customer support and ease of use.

Cons

If client books 2 spots at once their not able to cancel just one. They have to cancel both and redo the one they wanted to keep.

Review Source

DJ

Denika J.  
Hair stylists  
Cosmetics  
Used the software for: 2+ years

### "Booksy"

September 26, 2019

5.0

Pros

I like pretty much everything about the app

Cons

Whe my name to my booking link was changed without permission

Review Source

RF

Robert F.  
CEO  
Retail  
Used the software for: Less than 6 months

### "I love Booksy"

June 6, 2019

5.0

Before Booksy, I'd never had an appointment system. I'd tried a few before, but found they were more trouble than what they were worth. Booksy has made my life, and my customers life, a lot easier.

Pros

It's very easy to use. Not only for the owner, but also for the customers. I'm not tech savvy at all. Yet I found it very easy to use. Any problems I did come up against, the support team helped me through straight away.

Cons

I can't say I dislike anything about it. I would like to suggest some extra features. Like the ability to add multiple locations, and to be able to have different prices for different times.

Review Source

RB

Rolfy B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Save time"

September 25, 2019

5.0

Pros

Save time, organized, convenient and affordable

Cons

Should be easier to use for clients when trying to book

Review Source

LD

Linda D.  
Stylist/Owner  
Consumer Services  
Used the software for: 1-2 years

### "Just makes it easier for me and my clients"

May 30, 2019

5.0

Great

Pros

easy to use and understand, clients love it. email notification that a client has booked an appointment from Booksy app.

Cons

Would like a feature that you could put a date range in to see what your totals are for Hair, one for tips, and one for products.

Review Source

JJ

Jackie J.  
Beautician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I love Booksy "

January 21, 2020

5.0

Booksy makes it a lot easier to gain new clients with the boost option, it saves time and helps keep things organized

Pros

I love that it saves time, being a salon owner and a one man show its not always possible to answer my clients right away, which used to lead to losing new potential clients or clients getting impatient. I also love the fact that double Bookings are a thing of the past.

Cons

I honestly can say that I have any complaints

Review Source

kP

keith P.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Booksys The best"

August 28, 2019

5.0

Daily scheduling

Pros

this app has given me financial freedom

Cons

Not able to change the days seperately..

Review Source

AB

Amie B.  
Beauty salon owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Amazing product "

January 29, 2019

5.0

Pros

The ease of use for myself and my clients booking treatments in. The logging of client data is very efficient and helpful when needing to track treatments and client progress.

Cons

The only improvement I would like to see is a client loyalty system which I believe is in the pipeline.

Review Source

GM

Gustavo M.  
QA  
Program Development  
Used the software for: 1-2 years

### "Avaliação Booksy"

July 4, 2023

5.0

Pros

Bem fácil de utilizar, informações são bem claras e fáceis de ser localizadas, para estabelecimentos pequenos é uma ótima ferramenta para divulgação e agendamento.

Cons

o layout é um pouco poluído, por mais que seja fácil localizar as o que precisa é muita informação ao mesmo tempo.

Review Source

SdS

Sneed daGreat1 S.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Best system to organize your business as a barber/beautician "

April 18, 2019

5.0

I love it because it organized my life as a barber cut down on the crowd in the shop to where I was able to raise the price on my services

Pros

It’s always updating and staying ahead of the curve

Cons

Sometime the app stalls probably because they’re adding new features to it

Review Source

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