# Page 17 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

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Last updated March 13th, 2026

# Page 17 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 401-425 of 479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Jodi D.  
Owner operator  
  
Used the software for: 6-12 months

### "Outstanding"

October 8, 2016

5.0

Booksy is easy to navigate, my clients love online booking and they love the pre appointment confirmation. I love the repeat setting and the reminders. It's budget friendly and I couldn't be happier with this site.

Pros

User friendly

Cons

None

Review Source

KB

Keisha B.  
Beauty Ambassador  
Cosmetics  
Used the software for: Less than 6 months

### "So far so good!!"

February 3, 2019

5.0

Overall booksy is amazing for the price, I love the marketing materials they provide, the customer service is really good so far, I've only been with this business a few months thus far, and I'm happy with it.

Pros

I love the clear and organized way to display services and pricing, plus the fact they don't limit your description of services, like Styleseat does

Cons

I don't like the similar businesses being listed on my personal page, like if a client finds my profile by my own hard work of marketing I don't want anything stopping me from getting or building my clientele.

Review Source

VR

Verified Reviewer  
CMO  
Computer Software  
Used the software for: Less than 6 months

### "Surprised, but this is a very cool app!"

October 11, 2017

5.0

Pros

It is soooo simple to use! Scheduling a meeting or a visit has never been easier! The catalog of providers is growing systematically, so new services are added every week.

Cons

I don't really see too many disadvantages. Maybe lack of any real-time customer service- they could use that!

Review Source

Oswaldo O.  
Director  
  
Used the software for: Less than 6 months

### "Book spa, barber and tattoos from one site"

March 6, 2018

3.0

Make appointments in one site.

Pros

Make appointments directy from the site 24/7. Easy sync with the mobile app for iOS and Android. Can use the location/GPS feature to find beauty suppliers near by.

Cons

Not phones updated. Sometimes got to confirm the appointments by phone call and the numbers of suppliers are not updated.

Review Source

CV

Cathy V.  
owner  
Performing Arts  
Used the software for: Less than 6 months

### "best app ever used"

March 11, 2019

5.0

Only the most speedy professional support I have had ever thank you booksy team

Pros

Booksy is easy to use, easy to set up and a pleasure to maintain, love everything about it

Cons

I would love it if I could have 2 locations and not just one but its a small price to pay but support is amazing and helped me overcome that obstacle

Review Source

JP

Josh P.  
Digital Manager  
Building Materials  
Used the software for: 1-2 years

### "A little hard to navigate, but a simple booking experience after that."

September 9, 2022

3.0

Overall it fills a gap but could be improved.

Pros

Booking experience is very easy and can be completed in a few clicks with easy log-in options like Google/Facebook etc.

Cons

It can be difficult to navigate to the service you want without first viewing many you \*don't \* want.

Review Source

Response from Booksy

September 12, 2022

Thank you for the great feedback. We are committed to delivering an easy-to-use solution for online booking so we will take your idea into consideration.

WM

Wanda M.  
None  
Consumer Services  
Used the software for: 2+ years

### "Best Program for Making Salon Appointments"

May 7, 2022

5.0

Pros

I like the fact that it is very self explanatory and easy to use.

Cons

The only con I have is that it isn't as easy to change your appointment as I would like it to be.

Review Source

Response from Booksy

May 19, 2022

We're so glad you're enjoying Booksy! Thank you for the great review.

JA

Joel A.  
Barber  
Cosmetics  
Used the software for: 6-12 months

### "Fantastic"

September 25, 2019

5.0

Decrease of no shows Increase of clientele Agenda organized everyday

Pros

Esay to navigate, very simple, i love how it will let you communicate with your client even if you dont have the clients number in your contacts

Cons

The down times sometimes you need to use it but the app is down it has happened quite few times

Review Source

RMM

Rosa Martina M.  
En paro  
Government Administration  
Used the software for: Less than 6 months

### "Opinión particular"

July 29, 2021

5.0

Experiencia muy positiva

Pros

Facil de utilizar, és muy sencilla de usar la aplicacion.

Cons

Nada negativo, no cambiaria nada. Por lo que no creo que se deba cambiar nada.

Reason for choosing Booksy Biz

Por comodidad y cercanía a mi domicilio

Review Source

Response from Booksy

August 2, 2021

Thank you Rosa for your feedback. We're so glad to hear that you like Booksy so far. We're always here if you need us!

AC

Allyssa C.  
Location  
Cosmetics  
Used the software for: Less than 6 months

### "Awesome booking app"

July 18, 2019

5.0

I have more time to focus on my clients instead of taking Time out to respond and take calls from clients

Pros

Convenience! It allows me more time with my clients and less time on my phone trying to take calls and personally schedule apps

Cons

N/A this part does not apply i love the entire application

Review Source

VR

Verified Reviewer  
Owner  
Individual & Family Services  
Used the software for: I used a free trial

### "Booksy"

August 23, 2022

3.0

Pros

In home services available with most of the businesses

Cons

But most of the businesses or always already booked months ahead very hard to get any appointment.

Review Source

Response from Booksy

September 12, 2022

Thank you for providing this feedback! Hopefully we get a few more shops on the marketplace in your area to make getting an appointment easier.

JR

Jessica R.  
Owner/Stylist  
Cosmetics  
Used the software for: Less than 6 months

### "So convenient and user friendly "

March 12, 2019

5.0

Love the overall ease of the software the customer service is great and my representative was amazing when he came to the salon to introduce himself such great customer service.

Pros

Easily accessible and simple to set up, no commitment

Cons

Makes customers download app instead of just going to the website

Review Source

PH

Paul H.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Great Software!"

January 30, 2019

5.0

My overall experience has been great. I am very satisfied with the fact that I am able to track my client’s services and sales along with being able to store my client database.

Pros

I like the convenience it gives me and my clients of not having to communicate via phone. They have the ability to chose an appointment time that is available on my set schedule and all I have to do is confirm. Very easy.

Cons

Would like just a few more marketing tools associated with the software.

Review Source

MG

Michael G.  
Sports Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Loving this App!!"

February 28, 2019

5.0

So far it has just made booking with me easier and I’m learning more about the capabilities of the app each time I use it.

Pros

Booksy gives my clients access to my schedule directly so they know my availability.

Cons

I don’t have anything bad to say about my experience

Review Source

LE

Luanda E.  
Gerente  
Utilities  
Used the software for: I used a free trial

### "Aprovado"

January 7, 2023

5.0

ótima, adoro usar.

Pros

Gosto muito pela praticidade e eficácia .

Cons

pode ter mais recursos, tem mais detalhes.

Review Source

AS

Amanda S.  
Cosmo/estie/owner  
Cosmetics  
Used the software for: 6-12 months

### "Feel like some things could be made a little easier. "

July 3, 2017

3.0

An easy way to check my appointments from anywhere.

Pros

I like the pictures Booksy sends to post to our social networks. It's easy to get immediate contact with staff.

Cons

needs some bugs fixed. Changing an appointment date sometimes doesn't do that. Sometimes the site doesn't reboot right away and I end up having multiple appointments for one client in the same spot and then they get multiple reminders because of it.

Review Source

JT

Jazia T.  
Cosmetologist  
Cosmetics  
Used the software for: Less than 6 months

### "Thank you so much"

September 17, 2019

5.0

Amazing app to use when you're your own boss. It definitely helped me build my clientele while I was booth renting in a salon.

Pros

Receiving emails and notifications when clients booked online.

Cons

Didn't have that many issues with the app.

Review Source

DC

Dominique C.  
Nail Technician  
Hospitality  
Used the software for: Less than 6 months

### "Booksy App"

June 18, 2019

5.0

I love it. It keeps me organized. Clients love it.

Pros

How clients can easily go on and schedule their appointments. The marketing and promotion tools.

Cons

It don’t have a schedule reminder. Other then that, it’s fine.

Review Source

KM

Kailin M.  
Online Presence  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The only software you will need"

August 16, 2019

5.0

Booksy is awesome. Excellent customer service.

Pros

Has all the features we need to help run the business efficiently

Cons

Wish some options were located sooner instead of being placed deeper in the menu.

Review Source

VL

Vincene L.  
Owner  
Individual & Family Services  
Used the software for: I used a free trial

### "No way "

January 31, 2019

1.0

None. If I could give a negative number I would. I know they have the ability to cancel my trial period and free up my booking ability on google, take the fake employee off the chart etc. What a mess I’m in.

Pros

Customer service seems available but are transparent when there’s a problem.

Cons

To many to list. Bad overall experience with the company in general. They offered a free 2 week trial with no way to cancel prior to the end of trial period. They posted a fake employee at my establishment and now my authorized booking service does not come up In a google search. No recourse. Don’t even start with this company.

Review Source

RR

Rachelle R.  
Owner/Operator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Stand by this product"

June 4, 2019

5.0

Great customer service. There team really helps you out with learning how to use the product.

Pros

Customer service is spot on. Love the app. Easy to use.

Cons

There’s not really anything that I would say is a con.

Review Source

VR

Verified Reviewer  
Front Office Manager  
Arts and Crafts  
Used the software for: Less than 6 months

### "Perfect for booking"

April 29, 2019

5.0

Pros

This software is very easy for clients to book on. No problems in seeing availability or booked days.

Cons

I have not experienced any issues with this software. Easy to use and simple.

Review Source

AG

Athalie G.  
Cosmetologist  
Cosmetics  
Used the software for: Less than 6 months

### "Honest review "

October 4, 2019

5.0

Overall everything has been great. They are quick to help with any questions and care about the consumer.

Pros

I love the convenience and the ease of use.

Cons

Prepayments take too long to come to my account.

Review Source

CR

Christian R.  
Barber  
Fine Art  
Used the software for: Less than 6 months

### "Booksy "

March 25, 2019

5.0

I do barbering and this app makes it 10 x better to work with !!

Pros

Easy to work with and manage. Super easy to set up and get started

Cons

App Crashes at times but but overall I recommend

Review Source

JT

Jessica T.  
Stylist  
Cosmetics  
Used the software for: Less than 6 months

### "Great app for stylists"

September 11, 2019

5.0

I love it

Pros

I receive a lot of bookings from this app, if you need a begged clientele this will definenty bring it

Cons

They charge 50% of my income for bookings

Reason for choosing Booksy Biz

I love it

Review Source

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