# Page 2 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 26-50 of 479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RD

Robert D.  
Barber  
Hospitality  
Used the software for: 6-12 months

### "Evolve with Booksy."

October 23, 2025

5.0

Booksy Biz has been a lifesaver as a new barber and has really helped me build and organize and grow as a barber.

Pros

Booksy make it easy to put yourself out there as a barber to the general public. If someone is looking for a barber on booksy you will be an option. Great for new or existing barbers. Booksy makes it very easy to organize your day and allows for a coherent days plan. Booksy is very affordable for the value that you get in return. It’s a very easy platform to learn to use and is a very secure system regarding the barber and clients privacy. The app has built in marketing tools, and promotion features to remind your clients about upcoming appointments and to remind the barber about cancellations, etc. The app is very customizable in regards to cancellation fees, text reminders, and more. Booksy is great.

Cons

The 30% ( $10 minimum ; $100 maximum) boost feature commission. Makes it hard to offer affordable offers to first time clients.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/)

Reason for choosing Booksy Biz

seems better, more organized, larger user base

Review Source

NA

Nancy A.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "client accessible and user friendly"

October 24, 2025

5.0

It is very easy to use and my clients are more then happy to download the app if it means that they have more access to book online

Pros

The set up was easy and there are a lot of features I haven't used yet but the general ones that it has are very beginner friendly

Cons

as a hairstylist I do gift some services sometimes and would like the add on of putting a service as gift or free consultations as 0$ instead of having it as a service and placed at $1

Alternatives considered

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Booksy Biz

it was economic and had good reviews at the time of purchase

Review Source

TS

Tracey S.  
Management  
Individual & Family Services  
Used the software for: 1-2 years

### "Best of the bunch."

October 2, 2025

5.0

After using other scheduling apps, Booksy seems to be more suited for busy Barbers. Barber schedules are different from beauticians schedule.

Pros

What I liked most about Booksy is the ability to book my clients indefinitely. Other apps didn’t allow this.

Cons

What I like least about Booksy is the difficulty for clients to receive communication from scheduling.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

As an extremely busy barber, I have serviced over half of my clients for 10 years or more, my clients like to keep their schedule indefinitely, Vagaro only scheduled out for 3 years with no notification of when a client’s regularly scheduled appointment expired. When the schedule expired, it left that space open for other clients to book, causing my regular client and the legally booked client to walk in at the same time. Super frustrating because who is entitled to that service?

Review Source

JH

Jacqueline H.  
Barber  
Hospitality  
Used the software for: 1-2 years

### "Used for 2 years"

October 23, 2025

5.0

I haven’t always gotten the greatest experiences for Booksy but my company’s uses it and the customers like it.

Pros

I can usually get fast answers. However, it starts out automated and I never know when I’ll get a live person.

Cons

Payments don’t process to your business accounts over weekend. When I first signed up I had a Booksy rep immediately call me to welcome me. After that I could never get a hold of him again.

Alternatives considered

[Vervoe](https://www.capterra.com/p/156174/Vervoe/)

Reason for choosing Booksy Biz

Coworkers use and recommend it. Coworkers seemed to like Booksy however I have had a few appointments. If I ever go to another barbershop, I will not use Booksy.

Review Source

CC

Claire C.  
Achat  
Cosmetics  
Used the software for: Less than 6 months

### "Pfffffffff"

September 25, 2025

2.0

Je suis vraiment très déçue. Meme mon expert comptable m insite à changer de logiciel. Sauf que je viens de changer pour booksy. Si j avais su et si la commerciale avait été plus transparente et / ou mieux formee jamais je n aurai signé

Pros

Le service client est assez réactif. Le bouton reserver insta. Les publications sur les reseaux sociaux sont pratiques. Le prix mais vu les inconvenients....

Cons

Il y en a beaucoup. A commencer des fautes d orthographe dans le logiciel. Tu ne peux pas exporter ton fichier clientele pour faire ta communication ailleurs, tu dois leur demander l'autorisation et justifier le pourquoi. Pas de fond de caisse. Les statistiques tres mauvais outils et mal présenté absolument pas fonctionnel. Les tickets de caisse anonymes Si la cliente n a pas de rdv cela n apparait pas dans son historique. On ne peut pas mettre de ticket en attente. On ne peut pas faire de pré commande... La liste est encore bien longue

Alternatives considered

[Planity](https://www.capterra.com/p/248774/Planity/)

Reason for choosing Booksy Biz

Parce que vu que c est la meme equipe de kiute je pensais qu il serai aussi bien

Switched from

[Kiute Pro](https://www.capterra.com/p/176841/FlexyBeauty/)

Parce que kiute pro s arrete. Quel dommage.

Review Source

MR

Mary R.  
Nail Tech  
Research  
Used the software for: 6-12 months

### "No Show Protection"

October 12, 2025

5.0

Overall working with Booksy I highly recommend! 10/1000 I LOVEEEE IT HERE and wouldn't trade y'all for no other <3

Pros

That everything is literally black and white! You cannot miss or make any mistakes on how you want too set up your profile. I also like that Booksy gives you goals to accomplish for better business and recommendations on what you could do if your business isn't growing! I really liked that Booksy noticed I was having to many no shows or last minute cancellations , which means I wasn't getting paid. Booksy offered me to turn on my " No show protection" to protect myself from no shows and also get paid. What I REALLY loved the most since I am one of those people who sit there and say " what should I say? How do I start?" booksy explains all the rules to your clients for you! Everyones, also including yourself information is secured with Booksy!

Cons

The only thing that I don't like is getting scam messages! Its not to bad , it will be once in a while I just hate having a number on profile to be reached at and getting scam messages and being told Booksy is where they got my number from . I've asked others that use Booksy if they ever got messages like mines and I have been told yes.

Review Source

PT

Paul T.  
Barber  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Booksy Biz Makes Everything Easy and Professional"

October 23, 2025

5.0

My overall experience with Booksy Biz has been very satisfying. I’ve already acquired more customer reviews from this service in the two months than I had on Google alone from almost two years at a previous establishment.

Pros

I love that it makes booking easy for me and my clients and that it helps me keep detailed records of each client. I also love that Booksy automatically sends a follow up email to each client and allows them to leave you a review right there and then.

Cons

The only gripe I have with the app is that I think the checkout tools could use some improvement. I prefer that the tipping option be made available after the initial checkout has been made, rather then beforehand, because it makes things a little awkward and if you’re using this app on a phone then it can be difficult for clients to read and accidentally be overcharged or mistakenly be charged for a tip they may have not known—this mainly applies to cash tippers.

Review Source

AH

Alyse H.  
Hairstylist  
Cosmetics  
Used the software for: 1-2 years

### "Great platform, definitely worth it"

October 23, 2025

5.0

My overall experience has been great, I think its worth the money and I love that I can send an automated text for a review and an appointment reminder. I also appreciate being able to set a cancellation policy.

Pros

I love that its easy for people to find my business and that getting reviews helps me to be more accessible.

Cons

I wish I could set my schedule to be open for every other week instead of manually changing my availability.

Switched from

[Square Appointments](https://www.capterra.com/p/170263/Square-Appointments/)

Because I want new clients to be able to find me by searching in the app. For square you cant get clients without sending your booking link

Review Source

ML

Michale L.  
Barber  
Individual & Family Services  
Used the software for: 2+ years

### "Time management "

October 23, 2025

5.0

My experience with Booksy is great just besides the little minor things like the bank called not being verified

Pros

Easy scheduling and management. easy to download the loyalty program. Also, I like the fact I can see how much I made in over the years.

Cons

People are allowed to put invalid credit cards or bank cards on file without a verification process. They should be a way that y’all verify bank cards before someone put it on file.

Review Source

KA

Kaye A.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Booksy high and lows"

October 26, 2025

4.0

Not as many clients as I thought would come through the platform but overall experience is ok I wish the merchant fess were a bit cheaper also

Pros

Ease of scheduling, the array of settings and the fact that you can message clients in regards to their appointments

Cons

Limited features such as memberships offered to clients don’t have the capability of reoccurring charges for memberships it has to be manually generated. I also do not like the features on the mobile are not available on the computer such as add to calendar.

Alternatives considered

[ClassPass](https://www.capterra.com/p/10007063/ClassPass/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Fresha](https://www.capterra.com/p/142138/Shedul-com/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/)

Reason for choosing Booksy Biz

I didn’t I utilize all platforms but my website is used the most

Review Source

KD

Kris D.  
Barber  
Cosmetics  
Used the software for: 1-2 years

### "Absolutely worth the monthly subscription "

November 4, 2025

4.0

Overall it’s an incredibly useful tool. It keeps my book open and running smoothly. I can take payments, communicate with clients adjust my hours all with ease and quickly and concisely.

Pros

I like the ease of use for my clients. Also being able to just share the link or the QR code is incredibly convenient

Cons

There are a few bugs. When you go to type when using message blasts the cursor jumps backwards and makes it a mess. I also don’t like that we as the business can’t rate the clients like Uber. It would be really nice to know if a client has a tendency to no call no show a lot of barbers. Or if there are any other issues with them as clients. Even if it was as simple as Booksy letting us know “hey this person has 6 no call no shows against them from other people” so we can know to have them prepay or not.

Review Source

Shawna S.  
Head of Marketing  
Retail  
Used the software for: Less than 6 months

### "Complicated Setup and Glitchy Features Limit Its Usefulness"

December 15, 2025

3.0

My overall experience has been disappointing. While the client-facing side looks polished, the administrative experience is frustrating and inefficient. I spent more time troubleshooting issues, re-entering details, and hunting for settings than actually using it to manage bookings. There are better, smoother scheduling platforms available, and for the time investment required, Booksy Biz didn’t deliver the reliability I needed.

Pros

The client-facing interface is clean and easy for customers to use. Booking pages look professional, and automated reminders are a helpful touch. The idea behind the platform (giving service providers a simple way to manage appointments) is fantastic.

Cons

The backend setup is confusing and far from intuitive. Many of the features feel half-built or glitchy, and customizing services, availability, or pricing often requires too many steps. Customer support is slow to respond, and updates sometimes break features that were previously working. For a platform that’s supposed to simplify scheduling, it often creates more friction than it removes.

Review Source

AR

Alexia R.  
Owner, loctician  
Cosmetics  
Used the software for: 1-2 years

### "Love Booksy Biz!"

November 4, 2025

5.0

Been great! I’m loyal for sure. Booksy Boz knows how to make you feel like family and I think that’s what got me :)

Pros

Easy to use the app. My clients have never complained and I also like feeling valued, had a fun time hanging out at the yacht party

Cons

The boost fee gets charged even when you do not check a client out meaning most likely that client did not show

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Booksy Biz

I love the simplicity. It was the ease of using the app

Switched from

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Easier to navigate. More clients found me on Booksy

Review Source

DA

David A.  
Licensed Barber  
Apparel & Fashion  
Used the software for: 1-2 years

### "Great app just minor complaints."

November 4, 2025

5.0

Overall no issues except for an update that was done that every client who paid with card on file was set to autopay in which they never set and I lost some money on tips because of it. Then after I readjusted Booksy fixed that issue but now the ones that did have auto pay originally no longer has it on for them. So it screwed somethings up.

Pros

I don’t need to constantly answer phone calls or do heavy marketing the open network on the client app helps bring people to me.

Cons

I wish that Booksy would add a notification when someone is in the waiting list. I won’t know unless a client tells me.

Review Source

MW

Mitzi W.  
Hair stylist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Back to business "

October 24, 2025

5.0

My experience with booksy has been positive. I have encouraged a few stylist to try it out. The possibilities are endless.

Pros

The reason i chose booksy above all the rest of online booking site is because of how easy it is to manage and customize.

Cons

That it doesn’t have a bio page where you can introduce yourself to clients. Also customize time slots for different clients some clients take longer then other so i would like to be able to change the amount of time.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Booksy Biz

Because it was easier to manage. Acuity’s has the bio features i like where you can customize the look of the page.

Review Source

NM

Nikki M.  
Owner  
Cosmetics  
Used the software for: 2+ years

### "Love it needs some updating "

October 27, 2025

4.0

My overall experience with Booksy has been great other than not being able to put in the credit card. I do like them. I do get a lot of business through them and my clients think it is pretty easy to use.

Pros

I like most about books is that people can search your business on a platform without knowing who you are so there is a 50-50 chance that you get a new client

Cons

The least thing I like about Booksy is not being able to put on file their credit card and not making the Client in their profile. Have a updated one. There are a lot of clients who have a credit card that no longer work so when you try to charge the cancel fee or no-show it does not go through so you lose out money.

Review Source

JG

Jessy G.  
Barber  
Online Media  
Used the software for: 1-2 years

### "Jsbraidz&Fadez"

October 24, 2025

5.0

10/10 I truly recommend others to use this app especially the upcoming barber or stylist who are just starting in the business

Pros

I love using booksy because it’s easy to use and easier for my clients to book with me just in case they can’t get ahold of me

Cons

Honestly the only I probably don’t like is the it’s a $35 fee each month to use the booksy app I need my every dollar I can make

Switched from

[Final Cut Pro](https://www.capterra.com/p/233399/Final-Cut-Pro/)

I wasn’t getting enough business in the area I was working

Review Source

TR

Thomas R.  
Barber  
Cosmetics  
Used the software for: 1-2 years

### "Booksy Goat"

October 23, 2025

5.0

Great app….. I enjoy having my me time, nothing else is more agonizing than a walk up during your appointments

Pros

Keeps me well organized , held to keep my schedule free and away from distractions, whenever I’m booked up

Cons

The percentages off the Booksy boost could be taken at time of service, I think it should be at the time of service at least

Switched from

[Goldie](https://www.capterra.com/p/268055/Goldie/)

Didnt like the service, and I t was prettt costly

Review Source

EB

Eric B.  
Master Barber  
Cosmetics  
Used the software for: 2+ years

### "Stay organized"

October 23, 2025

4.0

Overall i do like booksy and reccommend barbers to use it. It really helps keep you organized and show cases your work.

Pros

Booksy helps me stay organized with all my appointments. This app is extremely convenient for staying organized.

Cons

The one thing i like least about booksy is that i pay $30/month for a boost but ill be lucky if get i get 1 or 2 new clients a month and then im charged $10 for the new client's first appointment.

Review Source

TH

Tat H.  
Hairstylist  
Cosmetics  
Used the software for: 2+ years

### "Bay stylist review "

October 24, 2025

3.0

I’ve been with Booksy for about 5 years now it’s very easy for my clients to book without texting me

Pros

I love how easy it is for my clients to book I love that the site sends reminders for appointments Popular booking site

Cons

\* I don’t like that we can’t create a policy list \*Booksy cost more than most booking sites \*I do not like that the boost steals your potential clients found off of social handles and make it theirs

Review Source

LN

Lens N.  
Nail tech  
Consumer Services  
Used the software for: Less than 6 months

### "Booksy, the friend we didn't know we needed"

October 3, 2025

5.0

This was a no brainer to switch over. Once our rep walked us through the system, we knew we had our prayers answered! The Scheduling and Appointment Management has been incredible and we believe it has helped our customers book as well. They love the ease of the process.

Pros

Our Booksy rep has been 100% helpful! From onboarding to being avaiable to answer our questions about the platform, she made it very helpful and easy process.

Cons

Cons for Booksy and the things we did not like the most about Booksy biz are as follows: we found nothing to report.

Alternatives considered

[Goldie](https://www.capterra.com/p/268055/Goldie/)

Reason for choosing Booksy Biz

the rep, the ease for ourselves and the customer. the features at our price point made sense.

Switched from

[Goldie](https://www.capterra.com/p/268055/Goldie/)

price, and management of services. Booksy had all that we needed in one plan.

Review Source

JA

Jose A.  
Barber  
Cosmetics  
Used the software for: 6-12 months

### "Thank you booksy"

October 23, 2025

3.0

It’s been good thus far, it’s been a helpful system to help me keep all my appointments in order, just needs a few minor tweaks

Pros

I like the simplicity of the system, very editable and it helps me categorize every service at a great price

Cons

Clients find it difficult to select the barber of choice it’s difficult to see their availability days in advance

Switched from

[Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/)

Booksy offers paid promotions more exposure is helpful

Review Source

BC

Bryann C.  
Boss  
Cosmetics  
Used the software for: 1-2 years

### "Booksy biz experience"

October 23, 2025

5.0

At some point it didn't seem useful to me, but having to adapt to the digital age has made it easier for me to manage my business.

Pros

Being able to schedule all my clients without any inconvenience not being able to lose money when cancelling

Cons

So far I haven't had any complaints, but they could explain a little better how to make the most of the application.

Review Source

JR

Joel R.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Good review"

October 23, 2025

5.0

Overall it’s a good experience, just a few changes that need to be done here and there and all good.

Pros

Schedule and management made easy with this company; I really enjoy it. It’s easy for customers to book.

Cons

What I like least about Booksy business is that it will charge me the boost fee even when I refer my already existing clients to use it.

Alternatives considered

[iCloud](https://www.capterra.com/p/204717/iCloud/)

Reason for choosing Booksy Biz

Because it’s more convenient to use this is app.

Review Source

MU

Meth U.  
Barber  
Consumer Goods  
Used the software for: 6-12 months

### "Bookie is the future a booking"

October 2, 2025

5.0

I ditched the classic website and save so much money and hop on to Bookie and as a game changer so easy so convenient perfect for the new world.

Pros

Easy to tweak any details about online booking with simplicity. Easy to adjust the schedule and take last-minute vacation breaks whenever needed. clients love it so easy to navigate

Cons

Honestly, I haven’t thought anything yet. Pretty fair price for the fee, but maybe it could be lower down just a tad bit . So far so good. Keep it up. Great job!

Review Source

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