# Page 5 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/142741/Booksy/reviews --- Booksy Biz 4.4 (480) [View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Booksy Biz ## Showing most helpful reviews Showing 101-125 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Kristen G. Spray tan artist Consumer Services Used the software for: I used a free trial ### "Recommend to all" January 18, 2026 5.0 Good overall experience with it. I recommend for the price and ease of use. Good customer service and support Pros I like overall that it is a free service. Easy to use and navigate. Easy for clients to book and schedule appointments Cons Clients have to download the app to book their appointments and sometimes that is not desirable as the client Review Source SW Sirrisa W. Loctition Health, Wellness and Fitness Used the software for: Less than 6 months ### "Booksky is definitely a five star " October 23, 2025 5.0 Overall I really love it. My clientele has increased since I joined. I love the setup on the site for my scheduling page. Pros What I love most about Booksy is people in my area are able to find my services and not have to go far. Cons What I like least about Booksy is the fees I have to pay for collecting client fees through booksky. Review Source BP Bianca P. Owner lead esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "Boosky review " January 10, 2026 5.0 Overall booksy biz is effective and efficient and it’s user friendly. Cost is a little higher than I’d like it to be Pros Expense tracking, the calendar, and appointment reminders are all great features. Very user friendly. Cons The price point is higher than similar salon booking software, customer service isn’t as responsive as I wish they were Review Source CW Christopher W. Owner Consumer Services Used the software for: Less than 6 months ### "Love this Company " October 3, 2025 5.0 It's been a smooth process since i started using booksy. I'll continue using this software as long as the service continues to be the same. Pros I appreciate the options for payment flexibility, and I find the pricing quite reasonable. look forward to on going business Cons I appreciate the convenience of scheduling appointments and communicating through a single platform. Review Source MB Maleika B. Owner Cosmetics Used the software for: Less than 6 months ### "Worth the Switch " October 23, 2025 5.0 Great experience. I cake over from another app and the experience has been great. I love that my customers have flexibility on their end with the app experience as well. Pros Great appointment scheduler which makes it easy for the customer to book themselves. Additionally, the boost feature has gotten me several new customers. Cons The tap to pay on iPhone feature hasn’t worked in months. I had to go to another provider for that service. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) limited features and cost more than this app. Review Source CM Craig M. Barber Cosmetics Used the software for: Less than 6 months ### "UNBELIEVABLE!!! " October 2, 2025 5.0 AMAZING GREAT UNBELIEVABLE I WANT TO MAKE NO SERVICE BUSINESS JUST TO USE BOOKSY FOR MY CLIENTS IT MAKES IT SO EASY Pros Amazing easy to use taking making your money to a different level gains clients literally from your own progress in work Cons There’s no cons in this I can’t find one at all it’s all great any one that uses is crazy in they can find one Review Source SE Shayneikqua E. Hair stylist Non-Profit Organization Management Used the software for: Less than 6 months ### "Awesome app " October 2, 2025 5.0 Best app I have ever used business wise, it is a reasonable price every month for the app I really love it Pros How organized it keeps me , I really enjoy this app , it helps my clients see my availability as well. Cons When the app tends to glitch , I have to keep calling customer service to see what is wrong with my site. Review Source VW Veronica W. Loc stylist Individual & Family Services Used the software for: Less than 6 months ### "Loc Boss Vee" October 23, 2025 5.0 Pros Its helping me to open up more learn how to use social media, learning advertising amd marketing. O Cons There's so many things to do in order to be able to get assistance. Like task you have to meet in or Review Source MA Michael A. Barber Health, Wellness and Fitness Used the software for: Less than 6 months ### "For starters " November 5, 2025 2.0 Pros I haven't had a chance to benefit from it yet. I'm still posting on my social media everyday trying to pull clients in. Cons It's not as accurate as some say it is. Maybe it's because I haven't had dealings with this app but two weeks. Review Source JG Jaco G. Barber owner Cosmetics Used the software for: Less than 6 months ### "Dont buy Booksy" October 24, 2025 1.0 Terrible. Cons Pretty much my entire experience with booksy feels like a con. Review Source OB Odesa B. Braider Cosmetics Used the software for: Less than 6 months ### "Braids and beyond by Odesa " October 23, 2025 3.0 It’s okay but I wish it was better when it came to us workers. I think you can improve on payout method a or giving us more features for the amount of money we spend Pros Fast and easy booking for appointments. I also like the checkout process it’s fast and easy! Lastly the service set up was also pretty smooth Cons The fact that clients don’t find me more often.!! We have to pay for boost even while paying for booksy I think that’s to much Review Source RJ Renese J. Owner Cosmetics Used the software for: Less than 6 months ### "I really like this app. " October 23, 2025 4.0 My overall experience has been good. I enjoy using all of the features. It’s really user friendly. It’s easy to adjust your schedule as needed with simple clicks and to market my business. Pros I like the convenience of the app. It’s great not worrying about too much texting to book appointments. Cons I wasn’t happy that Booksy did not collect last minute cancellation fees for me when it was owed to me. Review Source ML Mireya L. barber Cosmetics Used the software for: Less than 6 months ### "Mellos Review" October 24, 2025 5.0 its been good. i get clients and can charge cancellation fees while keeping up with the client in my chair Pros I love the flexibility it has to schedule customers and tailor it to your liking. i love the tap to pay option as well Cons i hate how i cant put an option for venmo or applepay as a checkout method as i have to put it as cash Review Source JC Jessica C. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "No more appointment issues! " June 5, 2025 5.0 Great! No problems and no reported problems for me. No risk of double bookings like other platforms and the client know exactly what their appt consists of. Pros Easy to use and send links to clients for scheduling. You can easily share links on your social platform or via text. Cons Nothing. Everything for the user and the client is top to bottom seamless and easy to use. the only think I might think is that they have to find you if they dont have your link. Review Source KM Kimberly M. Cosmotologist Cosmetics Used the software for: I used a free trial ### "Just getting started" October 2, 2025 5.0 My overall experience with Booksy business is that I think it is okay I only got one new client since I joined. Pros What I like most about booksy is being able to reach a new audience of new clients since I am focused on building a new clientele. Cons What I like at least about Booksy biz is have to upload my pictures one at a time and I can’t upload videos Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Booksy Biz I didn’t I will always checkout through square. Review Source AM Alison M. Data Analyst E-Learning Used the software for: 2+ years ### "Boosting Student Engagement and Service Efficiency with Booksy Biz" September 12, 2024 5.0 Booksy Biz has been a game-changer for managing our university's service scheduling. The platform's detailed analytics revealed a rise in student use of campus services, like academic advising and health center visits. We've also seen a drop in no-shows, leading to better use of resources and higher student satisfaction. Pros Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient. Integration with our student information system has improved tracking of student engagement. Automated reminders have cut down on no-shows and offered valuable insights into how students prefer to be contacted, guiding our outreach efforts. Cons We've noticed that the system can slow down during busy registration times, which might affect the accuracy of real-time analytics when making important decisions. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) We switched to Booksy Biz because it offers detailed analytics, works smoothly with our student information systems, and has automated reminders that help increase service use and lower no-show rates. Review Source KH Katherine H. Admin and Scheduling Veterinary Used the software for: 1-2 years ### "Easy appointment app for clients " November 9, 2024 5.0 Can download app on your phone, keeps track of appointments, abiltity to list services and prices offered Pros Quick and easy way for clients to make appointments without having to call, sends confirmation and cancellation emails Cons Have yet to find any issues as a user and as a client Review Source SC Stephanie C. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Usage" April 28, 2025 5.0 easy to use and clients find it easy to use Pros simple use for clients and easy to use on app Cons sometimes the credit card option for booking Review Source KK Kathryn K. Owner Hospitality Used the software for: I used a free trial ### "Great experience overall " April 23, 2025 5.0 It wasn't the worst experience but it wasn't the best experience, but on a standard level it is an overall great system Pros How easy it was to set up your account. Also to navigate around on the site, how easy it was to get everything started Cons I didn't particularly like how you weren't able to customize all of it. That's one of the best features is being able to customize things to your liking Review Source BM Barbara M. Nail Salon owner Retail Used the software for: 6-12 months ### "Booksy for my Nail Salon " August 27, 2024 5.0 I enjoy using Booksy Biz for easy scheduling of clients for my salon. The pricing is ok but I don't really enjoy paying fees on each transaction. It is on par with the credit card machine and most people don't use cash so, it is what it is. It's definitely worth it for everything it offers for streamlining alot of business. Pros Being able to have a digital automated booking system. Cons The fees on my transactions are the only thing I don't likeabout Booksy but it is definitely worth it as every CC machine comes with transaction fees. Alternatives considered [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing Booksy Biz Booksy is used by friends and widely recognized in my industry. Review Source PL Paige L. Eyelash Technician and Artist Cosmetics Used the software for: 6-12 months ### "Waste of money" August 3, 2024 1.0 Pros It was a functioning booking system, my clients could use it easily Cons So expensive!! Not only are there hidden charges like booksy boost and processing fees that we have to pay for, you’re restricted in what you can even do Review Source Response from Booksy August 27, 2024 Hi Paige, thank you for sharing your feedback. I’m sorry to hear that you’ve had a frustrating experience. I’d like to address a few points you mentioned: - Boost is one of our most popular tools because it helps providers attract new clients and only requires a one-time commission of 30% of a new client's first appointment total. There are no recurring fees for just having Boost activated. - Like most payment providers, we do have processing fees, but ours are lower than many other booking platforms. There’s no ongoing fee for using our payment features, unlike some of our competitors. We’re committed to providing value and transparency and are always looking to improve our platform, so if you have any further questions or need assistance, please feel free to reach out to us directly at info.us@booksy.com. sI sergey I. oner Accounting Used the software for: 2+ years ### "HORRIBLE SERVICE" June 28, 2024 1.0 I had a terrible experience with Booksy. Customer service was so unhelpful and slow to respond when I encountered big issue. The thing is anyone can create a fake free account using my name and address and set prices lower than mine. When I asked to delete those accounts support asks me to send them some papers to confirm that it's my account and they don't remove fake accounts! When asked to be connected to a manager, they say "he will call you back" but no one ever does. Horrible service and I am losing clients and money because of fake accounts. This is illegal! Overall, I would not recommend using Booksy until they improve their app and customer support significantly. Pros I cant find something what i like after terrible experience with a customer service Cons Customer service support are totally unprofessional App often crashes Review Source Response from Booksy July 3, 2024 Hi Sergey, I'm sorry to hear about your experience. Your feedback is important to us and will be shared with our team to prevent similar issues in the future. Please email us at info.us@booksy.com with reference to this review, and we will do our best to resolve the issue. GS Geraldine S. Gérante Health, Wellness and Fitness Used the software for: I used a free trial ### "Satisfaite " July 11, 2024 5.0 Pour le moment ca va je trouve vela plutot pas mal avoir apres si de nouveaux clients trouve le site . Pros Toutes les fonctions bien plus qu'un agenda en ligne. Cons Je du madapter seul pour mettre touts les clientes sur les fiches Switched from [Planity](https://www.capterra.com/p/248774/Planity/) Ce sont des arnaqueurs il ne font rien quant ca begue mais facture toujours les memes tarifs aucun geste commercial Review Source Response from Booksy July 24, 2024 Hi Geraldine, Thank you for your review! We appreciate you taking the time to share your experience. If you ever need support, please feel free to contact us via the in-app help chat or contact us at info.global@booksy.com. SL Shyness L. Gérante Cosmetics Used the software for: 6-12 months ### "NUL… PERTE D’ARGENT ET DE TEMPS !" March 17, 2024 1.0 Plate-forme de prise de rendez-vous incomplète, lorsqu’on travaille et cible les professionnels la plate-forme doit être à la hauteur et tout aussi professionnelle ce qui n’est pas le cas avec booksy. Malheureusement j’ai décidé de travailler avec booksy car c’est le moins cher sur le marché hors c’était une mauvaise décision. Je dois gérer tous les problèmes car booksy est incapable de le faire. J’ai décidé de faire confiance au plate-forme de prise de rendez-vous pour gagner du temps, ne pas gérer mes propre rendez-vous et travailler sereinement, sauf que je perds un temps fou, de l’énergie et de l’argent… j’ai mis une protection contre les absences, et demande un pré paiement sauf que à chaque mise à jour de la plate-forme cette protection saute et les clients réservent des rendez-vous sans régler ce prepayment, et peuvent ne pas se présenter à leur rendez-vous au mois de janvier j’ai perdu plus de 600€ et après avoir contacté le service client médiocre de booksy. Ils m’ont fait comprendre que ce n’était pas leur soucis et n’allaient pas me rembourser mais j’ai malgré tout insisté ils m’ont offert mois d’abonnement ce qui correspond a 49€ (49€ que je précise ne rembourse absolument pas les 600€ perdu) une nouvelle mise à jour en février, j’ai effectué ce qui était demandé j’ai contacté le service client qui a confirmé au téléphone que tout est bon et qu’il n y aura aucun soucis. Aujourd’hui dimanche 17 mars 2024, je me réveille et me rendez compte que depuis quelques jours les clients prennent rendez-vous sur booksy sans régler ce prepayment, je dois donc annuler tous les clients et leur demander individuellement de reprendre un nouveau rendez-vous (ce que je pense qu’ils ne feront pas tous) mais pour se faire, je vais devoir attendre la fin du week-end pour contacter booksy et leur demander de gérer ce problème de prepayment une nouvelle fois. Je vais malheureusement devoir recommencer les recherches pour trouver un autre logiciel de prise de rendez-vous, recommencer à zéro ! Quelle perte de temps!!!! Ne passez pas par booksy si vous souhaitez travailler sereinement. Pros Rien, je n’ai que perdu du temps et l’argent avec eux, je ne recommande pas du tout ! Cons Tout est nul ! Le service client et interface! Rien ne va ! Quelle belle déception! Review Source Response from Booksy March 26, 2024 Cher partenaire Je suis Pauline de la Team Booksy et je vous remercie d’avoir contacté nos services Je regrette vraiment votre expérience au sujet de la programmation de vos prépaiements. Après vérification via l’historique de vos échanges avec nos interlocuteurs, nous avons effectué une migration de notre logiciel de facture. Cette migration impactante a fait l’objet à plusieurs reprises de communication par email. Sur votre espace Booksy une fenêtre pop-up était affichée afin que vous puissiez vous certifier de nouveau avec notre logiciel Stripe pour ne pas interrompre la programmation de vos prépaiements. Nous comprenons que de tels changements peuvent avoir un impact sur votre activité, c’est pour cette raison qu’un mois d’abonnement vous a été offert en compensation. N’hésitez pas à nous joindre afin que l’on de vous guide pour remettre à jour la programmation de vos prépaiements en ligne, Toute l’équipe reste disponible pour répondre à l’ensemble de vos questions, L’équipe Booksy SD Simon D. Président Marketing and Advertising Used the software for: 6-12 months ### "A fuire : solution pas du tout complete qui ne vous apportera rien et vous coutera plus qu'elle ne vous rapporte (en plus de voler vos données client)" March 11, 2024 1.0 NUL Une catastrophe Une Catastrophe ! Vous avez un sallon ? Fuyez cette solution ! En tant qu'agence, j'ai accompagné une cliente pour créer un compte sur cette plateforme ... Quelle erreur ! Ça vous coutera plus chère que ce que cela vous rapporte : pas de rdv même avec une fiche ultra fournie, une centaines de services, etc Quand il y a des rdv : les clients ne se présentent pas (malgré leur soi-disant fonctionnalité contre les no-show) Bref : je recommande à tous les instituts de fuire cette solution. Aussi bien pour des raisons d'organisation, de communication, de facturation, de comptabilité, de relation client et surtout de support ! Bref : cette solution est une HONTE ! Pour vous vendre la solution : il y a du monde. Après coup : plus rien. À tel point que si vous ne donnez pas de nouvelle à leures relances commerciales pendant 2-3 mois, vous vous retrouvez bloqué par vos contacts en interne ! Plus de réponse aux messages whatsapp, email, etc Par contre, ça continue à débiter... Pour la garantie contre les rdv "no-show" : une catastrophe aussi. La compta : une catastrophe - aucune connaissance des règles et lois sur la comptabilité en France L'organisation du calendrier : ZERO - aucun moyen de connecter votre calendrier Goole sans un systeme sur-mesure automatisé avec une intelligence artificielle (merci de laisser le soin à vos clients de payer ce type de solution !) L'export des fichier client : ZERO - lisez bien les CGV avant de signer : booksy s'accapare vos clients et en prime vous ne pourrez pas les exporter comme il se doit (obliger de faire copier-coller à la main, pas d'export possible : pourtant ces clients sont-ils ceux de booksy et pas les votres ? Long débas, à voir ce qu'en dit la CNIL et la DGCCRF) Pros Aucun. booksy est une catastrophe. Je ne recommande cette solution à aucun institut ou salon. Cons TOUT. Rien ne va : du service client à la solution. Review Source Response from Booksy March 18, 2024 Simon, Merci pour vos feedbacks. Quelques précisions quand aux différents point soulevés. Concernant votre expérience avec notre service client, nous nous efforçons constamment d'apporter un service client de qualité et nous prenons vos commentaires en compte pour l'amélioration de nos services. Nous tenons aussi à vous assurer que la protection des données de nos utilisateurs est notre priorité absolue. Booksy est conforme aux réglementations et nous ne recueillons pas les informations de nos utilisateurs à des fins autres que celles liées à l'utilisation de notre service. En ce qui concerne l'efficacité de notre solution, nous comprenons que chaque entreprise a des besoins uniques. Nous aimerions avoir l'opportunité de discuter avec vous plus en détail pour résoudre vos problèmes. Pouvez-vous nous envoyer un email à info.fr@booksy.com pour retrouver votre dossier ? Nous sommes là pour vous, L'équipe Booksy Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Salon](https://www.capterra.com/salon-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.