# Page 5 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 101-125 of 479 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EL

Elijah L.  
Barber  
Cosmetics  
Used the software for: Less than 6 months

### "Eli’s Booksy review "

October 23, 2025

4.0

My overall experience with Booksy has been very smooth and consistent and very good, will continue to use

Pros

The features, being able to use tap to pay, the scheduling system is very easy to use and is very easy to set up my availability.

Cons

That it cost 30 dollars a month, and they also take a fee when being payed out. Some people have had trouble using my link

Review Source

SW

Sirrisa W.  
Loctition  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Booksky is definitely a five star "

October 23, 2025

5.0

Overall I really love it. My clientele has increased since I joined. I love the setup on the site for my scheduling page.

Pros

What I love most about Booksy is people in my area are able to find my services and not have to go far.

Cons

What I like least about Booksy is the fees I have to pay for collecting client fees through booksky.

Review Source

CW

Christopher W.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Love this Company "

October 3, 2025

5.0

It's been a smooth process since i started using booksy. I'll continue using this software as long as the service continues to be the same.

Pros

I appreciate the options for payment flexibility, and I find the pricing quite reasonable. look forward to on going business

Cons

I appreciate the convenience of scheduling appointments and communicating through a single platform.

Review Source

MB

Maleika B.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "Worth the Switch "

October 23, 2025

5.0

Great experience. I cake over from another app and the experience has been great. I love that my customers have flexibility on their end with the app experience as well.

Pros

Great appointment scheduler which makes it easy for the customer to book themselves. Additionally, the boost feature has gotten me several new customers.

Cons

The tap to pay on iPhone feature hasn’t worked in months. I had to go to another provider for that service.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

limited features and cost more than this app.

Review Source

CM

Craig M.  
Barber  
Cosmetics  
Used the software for: Less than 6 months

### "UNBELIEVABLE!!! "

October 2, 2025

5.0

AMAZING GREAT UNBELIEVABLE I WANT TO MAKE NO SERVICE BUSINESS JUST TO USE BOOKSY FOR MY CLIENTS IT MAKES IT SO EASY

Pros

Amazing easy to use taking making your money to a different level gains clients literally from your own progress in work

Cons

There’s no cons in this I can’t find one at all it’s all great any one that uses is crazy in they can find one

Review Source

SE

Shayneikqua E.  
Hair stylist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Awesome app "

October 2, 2025

5.0

Best app I have ever used business wise, it is a reasonable price every month for the app I really love it

Pros

How organized it keeps me , I really enjoy this app , it helps my clients see my availability as well.

Cons

When the app tends to glitch , I have to keep calling customer service to see what is wrong with my site.

Review Source

AM

Alison M.  
Data Analyst  
E-Learning  
Used the software for: 2+ years

### "Boosting Student Engagement and Service Efficiency with Booksy Biz"

September 12, 2024

5.0

Booksy Biz has been a game-changer for managing our university's service scheduling. The platform's detailed analytics revealed a rise in student use of campus services, like academic advising and health center visits. We've also seen a drop in no-shows, leading to better use of resources and higher student satisfaction.

Pros

Booksy Biz's strong reporting features helped us identify peak times for campus services, making staffing and resource allocation more efficient. Integration with our student information system has improved tracking of student engagement. Automated reminders have cut down on no-shows and offered valuable insights into how students prefer to be contacted, guiding our outreach efforts.

Cons

We've noticed that the system can slow down during busy registration times, which might affect the accuracy of real-time analytics when making important decisions.

Switched from

[Timely](https://www.capterra.com/p/142756/Timely/)

We switched to Booksy Biz because it offers detailed analytics, works smoothly with our student information systems, and has automated reminders that help increase service use and lower no-show rates.

Review Source

VW

Veronica W.  
Loc stylist  
Individual & Family Services  
Used the software for: Less than 6 months

### "Loc Boss Vee"

October 23, 2025

5.0

Pros

Its helping me to open up more learn how to use social media, learning advertising amd marketing. O

Cons

There's so many things to do in order to be able to get assistance. Like task you have to meet in or

Review Source

MA

Michael A.  
Barber  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "For starters "

November 5, 2025

2.0

Pros

I haven't had a chance to benefit from it yet. I'm still posting on my social media everyday trying to pull clients in.

Cons

It's not as accurate as some say it is. Maybe it's because I haven't had dealings with this app but two weeks.

Review Source

JG

Jaco G.  
Barber owner  
Cosmetics  
Used the software for: Less than 6 months

### "Dont buy Booksy"

October 24, 2025

1.0

Terrible.

Cons

Pretty much my entire experience with booksy feels like a con.

Review Source

OB

Odesa B.  
Braider  
Cosmetics  
Used the software for: Less than 6 months

### "Braids and beyond by Odesa "

October 23, 2025

3.0

It’s okay but I wish it was better when it came to us workers. I think you can improve on payout method a or giving us more features for the amount of money we spend

Pros

Fast and easy booking for appointments. I also like the checkout process it’s fast and easy! Lastly the service set up was also pretty smooth

Cons

The fact that clients don’t find me more often.!! We have to pay for boost even while paying for booksy I think that’s to much

Review Source

RJ

Renese J.  
Owner  
Cosmetics  
Used the software for: Less than 6 months

### "I really like this app. "

October 23, 2025

4.0

My overall experience has been good. I enjoy using all of the features. It’s really user friendly. It’s easy to adjust your schedule as needed with simple clicks and to market my business.

Pros

I like the convenience of the app. It’s great not worrying about too much texting to book appointments.

Cons

I wasn’t happy that Booksy did not collect last minute cancellation fees for me when it was owed to me.

Review Source

ML

Mireya L.  
barber  
Cosmetics  
Used the software for: Less than 6 months

### "Mellos Review"

October 24, 2025

5.0

its been good. i get clients and can charge cancellation fees while keeping up with the client in my chair

Pros

I love the flexibility it has to schedule customers and tailor it to your liking. i love the tap to pay option as well

Cons

i hate how i cant put an option for venmo or applepay as a checkout method as i have to put it as cash

Review Source

JC

Jessica C.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "No more appointment issues! "

June 5, 2025

5.0

Great! No problems and no reported problems for me. No risk of double bookings like other platforms and the client know exactly what their appt consists of.

Pros

Easy to use and send links to clients for scheduling. You can easily share links on your social platform or via text.

Cons

Nothing. Everything for the user and the client is top to bottom seamless and easy to use. the only think I might think is that they have to find you if they dont have your link.

Review Source

KM

Kimberly M.  
Cosmotologist  
Cosmetics  
Used the software for: I used a free trial

### "Just getting started"

October 2, 2025

5.0

My overall experience with Booksy business is that I think it is okay I only got one new client since I joined.

Pros

What I like most about booksy is being able to reach a new audience of new clients since I am focused on building a new clientele.

Cons

What I like at least about Booksy biz is have to upload my pictures one at a time and I can’t upload videos

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing Booksy Biz

I didn’t I will always checkout through square.

Review Source

BM

Barbara M.  
Nail Salon owner  
Retail  
Used the software for: 6-12 months

### "Booksy for my Nail Salon "

August 27, 2024

5.0

I enjoy using Booksy Biz for easy scheduling of clients for my salon. The pricing is ok but I don't really enjoy paying fees on each transaction. It is on par with the credit card machine and most people don't use cash so, it is what it is. It's definitely worth it for everything it offers for streamlining alot of business.

Pros

Being able to have a digital automated booking system.

Cons

The fees on my transactions are the only thing I don't likeabout Booksy but it is definitely worth it as every CC machine comes with transaction fees.

Alternatives considered

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Booksy Biz

Booksy is used by friends and widely recognized in my industry.

Review Source

KH

Katherine H.  
Admin and Scheduling  
Veterinary  
Used the software for: 1-2 years

### "Easy appointment app for clients "

November 9, 2024

5.0

Can download app on your phone, keeps track of appointments, abiltity to list services and prices offered

Pros

Quick and easy way for clients to make appointments without having to call, sends confirmation and cancellation emails

Cons

Have yet to find any issues as a user and as a client

Review Source

PL

Paige L.  
Eyelash Technician and Artist  
Cosmetics  
Used the software for: 6-12 months

### "Waste of money"

August 3, 2024

1.0

Pros

It was a functioning booking system, my clients could use it easily

Cons

So expensive!! Not only are there hidden charges like booksy boost and processing fees that we have to pay for, you’re restricted in what you can even do

Review Source

Response from Booksy

August 27, 2024

Hi Paige, thank you for sharing your feedback. I’m sorry to hear that you’ve had a frustrating experience. I’d like to address a few points you mentioned: - Boost is one of our most popular tools because it helps providers attract new clients and only requires a one-time commission of 30% of a new client's first appointment total. There are no recurring fees for just having Boost activated. - Like most payment providers, we do have processing fees, but ours are lower than many other booking platforms. There’s no ongoing fee for using our payment features, unlike some of our competitors. We’re committed to providing value and transparency and are always looking to improve our platform, so if you have any further questions or need assistance, please feel free to reach out to us directly at info.us@booksy.com.

SC

Stephanie C.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy Usage"

April 28, 2025

5.0

easy to use and clients find it easy to use

Pros

simple use for clients and easy to use on app

Cons

sometimes the credit card option for booking

Review Source

KK

Kathryn K.  
Owner  
Hospitality  
Used the software for: I used a free trial

### "Great experience overall "

April 23, 2025

5.0

It wasn't the worst experience but it wasn't the best experience, but on a standard level it is an overall great system

Pros

How easy it was to set up your account. Also to navigate around on the site, how easy it was to get everything started

Cons

I didn't particularly like how you weren't able to customize all of it. That's one of the best features is being able to customize things to your liking

Review Source

sI

sergey I.  
oner  
Accounting  
Used the software for: 2+ years

### "HORRIBLE SERVICE"

June 28, 2024

1.0

I had a terrible experience with Booksy. Customer service was so unhelpful and slow to respond when I encountered big issue. The thing is anyone can create a fake free account using my name and address and set prices lower than mine. When I asked to delete those accounts support asks me to send them some papers to confirm that it's my account and they don't remove fake accounts! When asked to be connected to a manager, they say "he will call you back" but no one ever does. Horrible service and I am losing clients and money because of fake accounts. This is illegal! Overall, I would not recommend using Booksy until they improve their app and customer support significantly.

Pros

I cant find something what i like after terrible experience with a customer service

Cons

Customer service support are totally unprofessional App often crashes

Review Source

Response from Booksy

July 3, 2024

Hi Sergey, I'm sorry to hear about your experience. Your feedback is important to us and will be shared with our team to prevent similar issues in the future. Please email us at info.us@booksy.com with reference to this review, and we will do our best to resolve the issue.

GS

Geraldine S.  
Gérante  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Satisfaite "

July 11, 2024

5.0

Pour le moment ca va je trouve vela plutot pas mal avoir apres si de nouveaux clients trouve le site .

Pros

Toutes les fonctions bien plus qu'un agenda en ligne.

Cons

Je du madapter seul pour mettre touts les clientes sur les fiches

Switched from

[Planity](https://www.capterra.com/p/248774/Planity/)

Ce sont des arnaqueurs il ne font rien quant ca begue mais facture toujours les memes tarifs aucun geste commercial

Review Source

Response from Booksy

July 24, 2024

Hi Geraldine, Thank you for your review! We appreciate you taking the time to share your experience. If you ever need support, please feel free to contact us via the in-app help chat or contact us at info.global@booksy.com.

RG

Roma G.  
Customer Manager  
Legal Services  
Used the software for: 1-2 years

### "Why Booksy Is The Best Scheduling Solution "

June 6, 2024

5.0

Pros

It makes facility management easy It handles booking and reservations well It comes with calendar sync I like the ease of scheduling online

Cons

No major flaws and Booksy has all we need

Review Source

AC

Andrea C.  
Gérante esthéticienne  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Très bon logiciel "

May 5, 2024

5.0

Pros

Les clientes de confiance, les frais d’annulation, les cartes cadeaux, la caisse, les aide pour les publications sur réseaux sociaux….

Cons

Le faite que l’agenda ne puisse pas être visible entièrement sur la page lorsque l’on ouvre la page. Devoir baisser pour voir ma journée entière.

Reason for choosing Booksy Biz

Simple, peu cher, et très développé. On peut faire beaucoup de chose avec Booksy.

Switched from

[Planity](https://www.capterra.com/p/248774/Planity/)

Le prix, et surtout les autres fonctionnalités que ne propose pas PLANITY

Review Source

AZ

Alexander Z.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Scam product"

June 11, 2024

1.0

Cons

A scam, account blocked for no reason, tried to reach support multiple times, no answers.

Review Source

Response from Booksy

June 18, 2024

Hi Alexander, Thank you for bringing this to our attention. We apologize for the frustration this has caused you. Please reach out to info.global@booksy.com and we'll be happy to try to help get this resolved.

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