# Page 6 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 126-150 of 479 Reviews

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Frequency of Use

SL

Shyness L.  
Gérante  
Cosmetics  
Used the software for: 6-12 months

### "NUL… PERTE D’ARGENT ET DE TEMPS !"

March 17, 2024

1.0

Plate-forme de prise de rendez-vous incomplète, lorsqu’on travaille et cible les professionnels la plate-forme doit être à la hauteur et tout aussi professionnelle ce qui n’est pas le cas avec booksy. Malheureusement j’ai décidé de travailler avec booksy car c’est le moins cher sur le marché hors c’était une mauvaise décision. Je dois gérer tous les problèmes car booksy est incapable de le faire. J’ai décidé de faire confiance au plate-forme de prise de rendez-vous pour gagner du temps, ne pas gérer mes propre rendez-vous et travailler sereinement, sauf que je perds un temps fou, de l’énergie et de l’argent… j’ai mis une protection contre les absences, et demande un pré paiement sauf que à chaque mise à jour de la plate-forme cette protection saute et les clients réservent des rendez-vous sans régler ce prepayment, et peuvent ne pas se présenter à leur rendez-vous au mois de janvier j’ai perdu plus de 600€ et après avoir contacté le service client médiocre de booksy. Ils m’ont fait comprendre que ce n’était pas leur soucis et n’allaient pas me rembourser mais j’ai malgré tout insisté ils m’ont offert mois d’abonnement ce qui correspond a 49€ (49€ que je précise ne rembourse absolument pas les 600€ perdu) une nouvelle mise à jour en février, j’ai effectué ce qui était demandé j’ai contacté le service client qui a confirmé au téléphone que tout est bon et qu’il n y aura aucun soucis. Aujourd’hui dimanche 17 mars 2024, je me réveille et me rendez compte que depuis quelques jours les clients prennent rendez-vous sur booksy sans régler ce prepayment, je dois donc annuler tous les clients et leur demander individuellement de reprendre un nouveau rendez-vous (ce que je pense qu’ils ne feront pas tous) mais pour se faire, je vais devoir attendre la fin du week-end pour contacter booksy et leur demander de gérer ce problème de prepayment une nouvelle fois. Je vais malheureusement devoir recommencer les recherches pour trouver un autre logiciel de prise de rendez-vous, recommencer à zéro ! Quelle perte de temps!!!! Ne passez pas par booksy si vous souhaitez travailler sereinement.

Pros

Rien, je n’ai que perdu du temps et l’argent avec eux, je ne recommande pas du tout !

Cons

Tout est nul ! Le service client et interface! Rien ne va ! Quelle belle déception!

Review Source

Response from Booksy

March 26, 2024

Cher partenaire Je suis Pauline de la Team Booksy et je vous remercie d’avoir contacté nos services Je regrette vraiment votre expérience au sujet de la programmation de vos prépaiements. Après vérification via l’historique de vos échanges avec nos interlocuteurs, nous avons effectué une migration de notre logiciel de facture. Cette migration impactante a fait l’objet à plusieurs reprises de communication par email. Sur votre espace Booksy une fenêtre pop-up était affichée afin que vous puissiez vous certifier de nouveau avec notre logiciel Stripe pour ne pas interrompre la programmation de vos prépaiements. Nous comprenons que de tels changements peuvent avoir un impact sur votre activité, c’est pour cette raison qu’un mois d’abonnement vous a été offert en compensation. N’hésitez pas à nous joindre afin que l’on de vous guide pour remettre à jour la programmation de vos prépaiements en ligne, Toute l’équipe reste disponible pour répondre à l’ensemble de vos questions, L’équipe Booksy

SD

Simon D.  
Président  
Marketing and Advertising  
Used the software for: 6-12 months

### "A fuire : solution pas du tout complete qui ne vous apportera rien et vous coutera plus qu'elle ne vous rapporte (en plus de voler vos données client)"

March 11, 2024

1.0

NUL Une catastrophe Une Catastrophe ! Vous avez un sallon ? Fuyez cette solution ! En tant qu'agence, j'ai accompagné une cliente pour créer un compte sur cette plateforme ... Quelle erreur ! Ça vous coutera plus chère que ce que cela vous rapporte : pas de rdv même avec une fiche ultra fournie, une centaines de services, etc Quand il y a des rdv : les clients ne se présentent pas (malgré leur soi-disant fonctionnalité contre les no-show) Bref : je recommande à tous les instituts de fuire cette solution. Aussi bien pour des raisons d'organisation, de communication, de facturation, de comptabilité, de relation client et surtout de support ! Bref : cette solution est une HONTE ! Pour vous vendre la solution : il y a du monde. Après coup : plus rien. À tel point que si vous ne donnez pas de nouvelle à leures relances commerciales pendant 2-3 mois, vous vous retrouvez bloqué par vos contacts en interne ! Plus de réponse aux messages whatsapp, email, etc Par contre, ça continue à débiter... Pour la garantie contre les rdv "no-show" : une catastrophe aussi. La compta : une catastrophe - aucune connaissance des règles et lois sur la comptabilité en France L'organisation du calendrier : ZERO - aucun moyen de connecter votre calendrier Goole sans un systeme sur-mesure automatisé avec une intelligence artificielle (merci de laisser le soin à vos clients de payer ce type de solution !) L'export des fichier client : ZERO - lisez bien les CGV avant de signer : booksy s'accapare vos clients et en prime vous ne pourrez pas les exporter comme il se doit (obliger de faire copier-coller à la main, pas d'export possible : pourtant ces clients sont-ils ceux de booksy et pas les votres ? Long débas, à voir ce qu'en dit la CNIL et la DGCCRF)

Pros

Aucun. booksy est une catastrophe. Je ne recommande cette solution à aucun institut ou salon.

Cons

TOUT. Rien ne va : du service client à la solution.

Review Source

Response from Booksy

March 18, 2024

Simon, Merci pour vos feedbacks. Quelques précisions quand aux différents point soulevés. Concernant votre expérience avec notre service client, nous nous efforçons constamment d'apporter un service client de qualité et nous prenons vos commentaires en compte pour l'amélioration de nos services. Nous tenons aussi à vous assurer que la protection des données de nos utilisateurs est notre priorité absolue. Booksy est conforme aux réglementations et nous ne recueillons pas les informations de nos utilisateurs à des fins autres que celles liées à l'utilisation de notre service. En ce qui concerne l'efficacité de notre solution, nous comprenons que chaque entreprise a des besoins uniques. Nous aimerions avoir l'opportunité de discuter avec vous plus en détail pour résoudre vos problèmes. Pouvez-vous nous envoyer un email à info.fr@booksy.com pour retrouver votre dossier ? Nous sommes là pour vous, L'équipe Booksy

KH

Karol H.  
Hairdresser  
Public Relations and Communications  
Used the software for: I used a free trial

### "Over Charged My Bank Account "

November 16, 2021

1.0

Pros

Cons

AWFUL!!!! This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the \[SENSITIVE CONTENT\] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES! I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards. This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS! When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!

Review Source

Response from Booksy

February 18, 2022

We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution.

VR

Verified Reviewer  
owner  
Cosmetics  
Used the software for: Less than 6 months

### "Booksy seems to be too understaffed and overwhelmed to be as effective as it can"

May 4, 2022

2.0

I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.

Pros

Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.

Cons

TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response

Review Source

Response from Booksy

May 19, 2022

We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.

LN

Laura N.  
Owner/Massage Therapist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Disappointed with takeover of Genbook"

July 17, 2022

2.0

Booksy took over Genbook quickly with very little warning. They did NOT make sure they had the same features in place before this, which made the transition challenging for clients as well as practitioners. They still have not added the features we needed. At a minimum I wish they would have made sure they could offer the same simple features of Genbook before the takeover.

Pros

They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.

Cons

There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.

Reason for choosing Booksy Biz

I got automatically rolled over when Genbook was purchased by Booksy. We were given very little notice and little time to actually change companies. We decided to give Booksy a chance, but we are now shopping for a better product that had the features that Genbook had.

Review Source

Response from Booksy

July 20, 2022

Thank you for the feedback! Change is difficult, big or small, and it is never our intention to create confusion for you or your clients. Some of what you are describing we do have solutions for. Search "resources" in the Booksy Library or reach out to support via chat for tutorials on how to implement them in your Booksy.

MVG

Marcus Vinicius G.  
CONSUMIDOR  
Cosmetics  
Used the software for: Less than 6 months

### "VISÃO GERAL "

May 20, 2024

5.0

DE FORMA GERAL, UM EXCELENTE APLICATIVO COM UM ÓTIMO CUSTO/BENÉFICIO.

Pros

PRATICIDADE EM MARCAR OS CLIENTES E A ATUALIZAÇÃO EM TEMPO REAL DOS HORARIOS DISPONIVEIS

Cons

A BUSCA DE MUDANÇA DE HORÁRIO NO AGENDAMENTO.

Review Source

AD

April D.  
Small Business Owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great App"

March 4, 2022

5.0

My over experience with Booksy has been great I love the fact that that it has everything you need.

Pros

That it was easier to use and it was the reminders and confirmation of the service that I like most of all

Cons

There nothing I didn’t like about this software it was all great.

Review Source

Response from Booksy

March 24, 2022

We're so glad that Booksy has everything you need. Thank you for taking the time to let us know!

AM

Abrianna M.  
Teacher  
Education Management  
Used the software for: I used a free trial

### "Booksy Review"

June 27, 2022

4.0

My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Pros

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Cons

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Switched from

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

It was difficult for my clients to book their appointments.

Review Source

Response from Booksy

July 20, 2022

Thank you for the great feedback! We'd love to hear more about your calendar sync. If it continues to be an issue, please reach out via our 24/7 in-app chat so we can walk you through your setup.

KM

Kate M.  
Barber  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Booksy - for the Solo Barber"

December 19, 2022

5.0

Great , easy to use product with some fantastic tools to make managing your business easier so you can focus on your customers.

Pros

I love being able to manage my diary and appointments on the go, create stylish advertising content, get reviews to boost your Brand. The deposit scheme is great if no shows are causing issues for your shop, and I found I built better relationships with clients for tracking their info and keeping better notes.

Cons

Sometimes making changes to working days / hours etc seems long winded and wasn't smooth running, but as long as you check carefully changes ae correct, I got there in the end.

Reason for choosing Booksy Biz

better value, and each self employed barber can keep and manager their own diary and client base.

Review Source

Response from Booksy

December 29, 2022

Thanks for taking the time to leave this great review. We're so glad you're finding Booksy a valuable asset in running your business.

WP

Wanda P.  
Massage therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "No waitlist "

April 14, 2022

3.0

Initially, it seemed they were very responsive and helpful. I tried the online chat and heard nothing but crickets when I followed up to a vague answer I received.

Pros

Genbook was purchased by Booksy and I will say the migration of data was great. Booksy assigned a rep to me for a few weeks to help with the transition which was nice.

Cons

I need a waitlist. Booksy claims they have one but it is virtually impossible to access which to me, means it does not exist. If you can’t find it easily, it’s useless. I’ve been told that improving that feature a top priority but I’m not holding my breath. Am already looking for another solution and I haven’t even been with them for 30 days

Reason for choosing Booksy Biz

I should have shopped around before the migration but I believed the basic features would be the same.

Review Source

Response from Booksy

May 19, 2022

Thank you for the great review! We know the waitlist is an important tool for businesses on Booksy and are working on developing a solution that is user friendly for both businesses and their clients. We appreciate that you gave us a try, and we hope that, should you decide to come back, our solution will be exactly what you need.

PD

Priscilla D.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "The worst app and business owners should be aware "

March 16, 2022

1.0

I hate that Genbook merged with Booksy, they couldn’t have picked such a terrible software. Customer service is horrible, please don’t respond with “get in touch with info.us@booksy.com” because I ALREADY have and yet no response, mind you this was last week. My bank account has not been verified after almost 1 week and a half and I’ve been sending over numerous documents but nothing. I NEED to talk to someone over this issue because I’m potentially losing a lot of money especially with no shows. Don’t even get my started on every client has to give a deposit? Or at least that’s what I was told on the chat. Oh, and the chat.. you ask a question on the chat and get a response HOURS later.. like Business owners have that time? Anyways, these are my main points, I can go on. If you do respond, please let me know how I can get a refund since I paid Genbook.

Pros

I wish I could give them a pro but nothing

Cons

Pretty much everything a business owner can dislike about a app feature

Alternatives considered

[Genbook](https://www.capterra.com/p/220430/Genbook/)

Reason for choosing Booksy Biz

I did not choose Booksy, Genbook merged with them which was absolutely awful.

Review Source

Response from Booksy

March 24, 2022

We're so sorry you've had this experience. You might check out our Genbook x Booksy webinar series. There, you can ask Booksy experts questions as they show you how to use the software.

AG

Anne G.  
Owner  
Cosmetics  
Used the software for: 1-2 years

### "Booksy is Garbage"

August 16, 2022

1.0

They are a garbage company. Customer service is unresponsive. I had repeatedly asked them to delete my client list from their server prior to the data breach. Eventually they assured me that they had done that. Two weeks later another salon had my entire list.

Pros

When books he purchased Genbook I kept some of the useful features.

Cons

Once Booksy took over, I lost my entire cancellation list. Several appointments did not make it in the changeover and I was double booked. They gave my entire client list to another, competing salon who began marketing to all 1500 clients

Alternatives considered

[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing Booksy Biz

I did not. They purchased my original booking system

Review Source

Response from Booksy

September 12, 2022

Thank you for taking the time to provide this feedback. We are so sorry to have created confusion as you transitioned to Booksy. Please reach out to support so we can help resolve this confusion.

VR

Verified Reviewer  
Business Oener  
Consumer Services  
Used the software for: Less than 6 months

### "Not impressed with support "

February 17, 2022

2.0

Pros

Somewhat similar to Genbook. Still trying to learn and navigate my way around.

Cons

The support! I previously had Genbook for 6 yrs, and had to switch over to Booksy because they are combining. With making the change I had to verify my bank account to receive online payments to protect from no shows. Apart of the process is uploading a bank statement with my account number and bank logo. My account can’t be verified so I’m blocked. I reach out to support and they tell me wait 24 hours. Okay I do, still blocked. Then I reach out again, I need to upload a bank statement again. So I have. At this point I can’t tell you how many times I’ve uploaded my bank statement and checks to prove I am the account holder. I reach out to support trying to get help and I get left with no help. I call support in the phone. Talked to one gentleman who heard my frustration and said he would try pushing the matter with who ever is in charge of verification. Nothing happens still blocked. I reach out to support again through chat, the person I talked to didn’t help me at all. Would tell me he’ll be right back and contacted me the next day saying the same thing, I need to upload bank statements and to let him know when I did. I followed instructions to later receive a message from him “ thanks for reaching out, if you need any further assistance don’t hesitate to reach out to support” and the chat was ended. Once again, no help. I called support again, no one was available, I tried to even cancel my subscription and no one was available for me to talk to.

Review Source

Response from Booksy

February 18, 2022

We're sorry your experience switching to Booksy has been less-than-stellar! It is never our intention deliver a bad experience. Card processing requires very specific information to verify, and any small discrepancy can prevent an account from being verified. Contact us at info.us@booksy.com so we can look into your account specifically.

JS

Jeff S.  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Disaster for my business"

June 14, 2022

1.0

It has been a nightmare. My business is down to half capacity. I regret not leaving immediately at the beginning of the year, but the problems compounded to the point where I must get a new booking system in order for my business to survive.

Pros

When they bought Genbook the migration was handled adequately and the transition was relatively smooth.

Cons

Everything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.

Reason for choosing Booksy Biz

I didn't, but now I have chosen Acuity over Booksy. But Booksy still won't let me cancel. You have to request a phone call over chat, and then wait for a phone call.

Review Source

Response from Booksy

July 20, 2022

Thank you for your comments! We're sorry Booksy didn't meet your expectations and we're sorry to see you go.

KG

Kiara G.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Top 3 booking apps"

January 16, 2024

5.0

It has been great, me and my team love Booksy and since we started using it everything has been more easy going for us and the clients.

Pros

The thing i like most about Booksy is how easy and user friendly it is for my clients. How they can book at any time they want and see my availability and my teams available spots.

Cons

The only thing i dont like about Booksy is the monthly rate is much more expensive than any other booking aops.

Alternatives considered

[Goldie](https://www.capterra.com/p/268055/Goldie/)

Reason for choosing Booksy Biz

Becuase of how fast Booksy transfers the fund to your account.

Switched from

[Goldie](https://www.capterra.com/p/268055/Goldie/)

Because Goldie had a wait time of 15 calendar days before a payout.

Review Source

EH

Elizabeth H.  
Massage Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Horrible Experience"

July 11, 2022

1.0

Terrible. Please see "cons" section for details.

Pros

Honestly, this was a terrible experience for our small business. We had been using Genbook, which was fine, but then they were bought out by Booksy and we were forced to switch.

Cons

Where do I start? It was difficult and clumsy for our therapists to manage their own schedules, both on the mobile app and on the desktop. Customers were not able to search for appointments with a specific therapist, and we were getting constant negative feedback from customers. You are not able to prevent last minute cancellations unless you sign up for payment processing with them, which is ridiculous. Also, we had very little control over certain settings: I had to call Booksy just to adjust our reminder notifications! Customer support was not great, particularly with the "chat" function. I often had to wait up to 15 minutes to get a response. Even cancelling this product was difficult! It had to be done over the phone, and I've called multiple times to try to stop them from continuing to send appointment reminders to customers even after we cancelled. This is still going on.

Review Source

Response from Booksy

July 20, 2022

Thank you for the valuable feedback. We're sorry Booksy did not meet your expectations as you transitioned from another software. We'd be happy to help implement Booksy and smooth out your transition if you like, just reach out to our 24/7 support via the in-app chat.

HB

Heather B.  
Barber  
Consumer Services  
Used the software for: 1-2 years

### "What am I paying for?"

February 21, 2022

2.0

Pretty bad. Not impressed at all.

Pros

Very client friendly. Super easy for them to book and reach you.

Cons

Customer service is atrocious. I have been waiting over 24 hours for the chat team to get back to me after they stopped responded mid conversation. They will just completely ignore you. You have to wait forever to to get someone on the phone. They have an option to have your daily- yearly reports sent to you from the app. It used to work and now you can only do it from a desktop computer or a tablet. The option to do it from the app is there but it doesn’t work. You will book an appointment and it will disappear off your book or never show up. Let’s not talk about how long it takes to get your money from them. I refuse to even take payment through them because they are so inconsistent with fees and will tell you your money has been sent when it hasn’t. All in all I’m not sure what I am paying for. I wouldn’t recommend Booksy ever.

Review Source

Response from Booksy

March 24, 2022

We're so sorry you've had this experience. It is never our intent to leave anyone in the lurch with their business. You might join a webinar where you will have the opportunity to ask questions, get answers, and see how Booksy works with a Booksy expert.

VR

Verified Reviewer  
Hair Braiding Salon  
Arts and Crafts  
Used the software for: I used a free trial

### "No free trial and no help"

April 3, 2022

1.0

Nothing I was just too frustrating using this product, no help on my side

Pros

What I say online was the fat that you can used them to book your clients, I thought is for everyone but I find out that is not helpful to me

Cons

They should lean how to treat their costomer representative

Review Source

Response from Booksy

May 19, 2022

We're sorry Booksy did not meet you needs. If you like, check out the Booksy Library or reach out to support via our in-app chat. We are more than happy to show you around.

VR

Verified Reviewer  
Chief Revenue Officer  
Information Technology and Services  
Used the software for: 2+ years

### "Revolutionary product that makes life easier"

July 31, 2022

5.0

It brings the supply and demand together in the market. I guess the simplest description can be this. Finding a place with the service I need and making an appointment has never been so easy.

Pros

First of all, great idea and product. It solves a big problem for everyone in everyday life. I can't express enough how Booksy improved my life quality by making appointments and reservations in the most simplified way. Moreover, it allows me to make a more informed decision as I can see other reviews. Filters and sorting helps a lot. I can't imagine my life now without Booksy.

Cons

I am a long term user so I can say that at the beginning UI/UX was not as intuitive. However, they do release product updates and improve the tool so I can't really complain.

Review Source

Response from Booksy

August 1, 2022

Thank you for the feedback! We love hearing from our long-time users and we're so glad our improvements have made a difference for you and your Booksy app experience.

VR

Verified Reviewer  
Suporte  
Computer Software  
Used the software for: 6-12 months

### "Bom custo benefício ao usuário final."

August 11, 2023

5.0

Pros

Facilidade, praticidade, design intuitivo e bom funcionamento, depois de quase usando o app como um consumidor final, recomendo a plataforma. Marco os meus agendamentos de qualquer lugar, quando a agenda de uma loja está cheio, consigo encontrar outra loja mais próxima, já agendo os horários direto do celular e ainda sou notificado quando está próximo do horário marcado.

Cons

Não é uma crítica, mas apenas uma dica de uma possível melhoria. Quando o barbeiro não estar disponível para reserva de horário, não aparecer o ícone do mesmo. Isso pode gerar confusão para o usuário final.

Review Source

VR

Verified Reviewer  
Acupuncturist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Don't believe all those glowing reviews -- terrible online support and impossible to cancel."

January 29, 2022

2.0

Shop around! There's so many better booking sites out there with far better support and who won't try to make it impossible for you to cancel your subscription.

Pros

It's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.

Cons

I was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman but she couldn't understand English well enough to get my email address correct to look up my account; then she said she was transferring me to someone else and disconnected me. So, I tried using their chat function even though when I was working with their platform, that had always been really REALLY SLOW... like they sometimes wouldn't respond for 45 minutes. Again, that happened. So I emailed them. Not expecting a response their either; so am going to cancel payment through my bank.

Review Source

Response from Booksy

February 18, 2022

Thank you for the feedback. We're sorry you've had this experience! We want to deliver top-notch support at all times.

Marilin B.  
Esteticista  
Cosmetics  
Used the software for: Less than 6 months

### "Booksy para iniciar en tu negocio "

February 8, 2024

4.0

Muy buena opción, incluso permite que el cliente cuando vaya a reservar pueda hasta escoger el profesional que le vaya a atender.

Pros

En mi caso considero que para iniciar está muy bien, permite llevar bien la organización de las citas, la base de datos de los clientes, los cobros de los servicios con varias formas de pago, está muy bien.

Cons

Lo que no me gusta mucho es la forma de confirmación de citas, para mí no la tiene, creo que sería muy positivo si ayudara a enviar notificaciones de recordatorio a los clientes que reservan citas ya sea por sms o por correo electrónico.

Review Source

CC

Crystal C.  
Hair stylist  
Consumer Services  
Used the software for: 2+ years

### "Long time customer"

January 11, 2022

4.0

It was good at first, after covid things changed, mainly getting help and customer service.

Pros

All in one marketing tool. Great for new stylist as it helps bring in clients.

Cons

Customer service is not as good as when I originally started with them. Not all features work properly. I feel like they started to nickel and dime. Can't choose how you wanted deposits taken ( has to go thru their payment system). Was not as customizable as I'd like it to be

Review Source

Response from Booksy

February 18, 2022

Thank you for your feedback! We're sorry your experience with support hasn't met your expectations. We value your input and commit to delivering excellent experiences in the future.

SM

Scott M.  
Owner  
E-Learning  
Used the software for: Less than 6 months

### "Almost Non-Existant Customer Service or Follow Through"

April 1, 2022

2.0

Horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.

Pros

I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.

Cons

I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.

Reason for choosing Booksy Biz

I didn't choose Booksy over anyone else... they took over for Genbook. I definitely switched to a different company though.

Review Source

Response from Booksy

May 19, 2022

Thank you for the feedback! We never intend to deliver a less-than stellar experience and we're sorry to have not met your expectations. We understand the frustration and have taken action to build up our support team to be more responsive to users on our platform.

RS

Romy S.  
Salon Owner  
Consumer Services  
Used the software for: 2+ years

### "Worst booking system ever used"

March 6, 2023

1.0

Overall it was awful. I was billed incorrectly for a system error that was made and then my account got disabled. As a salon relying on appointments being able to operate I was left in an awful situation. I tried numerous attempts for assistance and I just got sent around in circles. Their system error had detrimental effects to my business and there was zero acknowledgment of this or apology.

Pros

Aesthetically pleasing. It’s hard for me to find pros as I am so dissatisfied overall.

Cons

Terrible customer support. System errors and nobody to assist. They do not care about their customers!

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Pricing

Review Source

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