# Page 7 | Booksy Biz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Booksy Biz the right Appointment Scheduling solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/142741/Booksy/reviews

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Booksy Biz

4.4 (479)

[View alternatives](https://www.capterra.com/p/142741/Booksy/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Booksy Biz

## Showing most helpful reviews

Showing 151-175 of 479 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TH

Troy H.  
Owner/operator  
Consumer Services  
Used the software for: 1-2 years

### "Its Hard to teach an old barber new tricks!"

September 25, 2019

4.0

I get people who look me up on booksy. People will find you and you will begin to develope a following after great reviews. People who move to las vegas are new to the Valley. They need a barber . They find me on Booksy. In thier area. Booksy pulls it up. Experience 2 to 3 people a week that i normally wouldnt have gotten if not for booksy. It truly pays for itself if you get just 1 new person a month from of Booksy.

Pros

It was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.

Cons

This wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.

Reason for choosing Booksy Biz

Recommend by a friend.

Review Source

CA

Chelsey A.  
Office manager/ dispensing optician  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Booksy - good not great for medical office "

August 6, 2022

4.0

Good not great.

Pros

I liked the design of the software and it was so convenient to have patients able to book online.

Cons

The booking features could be improved. Booksy had limited capabilities when it came to booking families for appointments at our office. We ran into issues with booking children especially. We were required to input an email address for each patient but couldn’t reuse an email for multiple patients, making it very difficult for the patients without email.

Review Source

Response from Booksy

September 12, 2022

Thank you for the great feedback! We recently created a new "Family & Friends" function for your clients to make appointments for their children or parents. We hope this solution helps solve the problem you described.

CH

Chantelle H.  
Business Owner  
Retail  
Used the software for: 2+ years

### "Best Software"

September 29, 2019

5.0

I love it. Its awesome! And the help is always friendly even when you have silly questions they are always willing to help.

Pros

I have used booksy a long time ago when they just started, then went back on the books and paper for a while, then they came to see me and i saw so many upgrades and features, i dont use any other apps, they are the best of the best in salon business, i can do anything and everything i need to. Amazing software, easy and user friendly. I LOVE IT!

Cons

I Have nothing negative to say. Except for the gallery could be easier to use.... if you click on a pic and want to go back it takes you to the top again. if you could go back and stay where you are that would be great otherwise you have to keep scrolling down. or if they could add in sections in the gallery like example.. in the salon business. say you have a full service salon. in one folder Nails, in another folder , Hair, ect. that would be awesome. or to categorize the peoples images in the salon. for example.... (Me) Chantelle and all my images under my name in a folder separate from Dee or sons images. so that way everyone creates their own profiles.

Review Source

NB

Natalia B.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Payouts issue - disappointing"

January 9, 2023

1.0

I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful

Pros

Absolutely rubbish of a Customer service!

Cons

Absolutely rubbish of a Customer service!

Review Source

EDUARDO O.  
ASESOR DE IMAGEN/STYLISTA/MAQUILLADOR  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Powerful tool and easy to use."

January 6, 2020

4.0

Since the implementation of Booksy, we have automated the entire operating system of the salon so that the organization of the agenda of the staff, is done much more efficiently and effectively, additionally have increased our levels of productivity, in addition to customer satisfaction, as they should not wait long to be served, another fundamental aspect is the generation of alert and notifications that keeps active the group of stylist and hairdressers. On the other hand it offers us the possibility of generating financial reports with just one click, the fact of being able to take the invoicing with this tool has been of great help for us.

Pros

Booksy is a platform for scheduling appointments, is very easy to use and configure, does not require learning curve, is also very complete, has a self-service portal built so that your customers can self-manage and make the reservation in the agenda with the professional of their choice, additionally, provides other benefits such as: staff planning, real-time scheduling and automated appointment management, point of sale (POS) and a powerful marketing and loyalty tool. Its layout of the board is very visual which facilitates having the most timely information at your fingertips. It has a very affordable price and in general it is a very functional program.

Cons

It is necessary to incorporate the inventory control functionality so we can centralize all administrative aspects of salon management with this tool.

Review Source

AD

Andre D.  
Territory Sales Rep  
Retail  
Used the software for: 1-2 years

### "There's just one thing missing..."

August 8, 2022

5.0

Pros

Ease of use, functionality, search ability, aesthetically pleasing, and free!

Cons

If I am trying to book a haircut for myself and my son on the same day at the same time with two different barbers at the same time, and the barbershop has multiple locations, Booksy

Review Source

Response from Booksy

September 12, 2022

Thank you for the great review! We're so glad you're enjoying using Booksy to make appointments for yourself and for your son.

SC

Shannon C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Stay Away if you value your Customers "

April 20, 2022

1.0

Awful, frustrating, have definitely upset my clients over this unplanned switch from Genbook.

Pros

I do like the option you can add forms as I'd like to get away from paper. I haven't used theirs as I'm looking for alternative software, but it was the one thing that appealed to me.

Cons

As others have stated, there is zero customer support. They want you to watch their webinars...um seriously?? The chat people will say "hi" then maybe answer your question 10 hours later. If ever. There's really too many things that make this software the worst ever, just trust the bad reviews with recent ratings.

Reason for choosing Booksy Biz

I didn't. They are awful.

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

I did NOT want to make this switch. Looking for a better alternative because Booksy is the worst.

Review Source

Response from Booksy

May 19, 2022

We're sorry the transition to Booksy did not meet your expectations. It is never our intention to deliver a less-than stellar experience when they need answers. We've dramatically expanded our support team to reduce wait times. Please continue to reach out via the in-app chat or by email at info.us@booksy.com

VR

Verified Reviewer  
Cosmetology  
Cosmetics  
Used the software for: 2+ years

### "Don’t get this app. Not what it use to be. "

January 16, 2022

1.0

I use to love this app before they “upgraded” in 2021.

Pros

Payouts are extremely slow if you deserve to use the prepayment option.

Cons

Customer service will leave you on read if you have a problem

Reason for choosing Booksy Biz

Not liking the app anymore at all.

Review Source

Response from Booksy

February 18, 2022

Thank you for your feedback! We initiate payouts daily for any funds that are collected throughout the day. Once a payout is initiated, depending on your bank, it typically takes 2-3 business days to post to your bank account.

VR

Verified Reviewer  
COO  
Entertainment  
Used the software for: 6-12 months

### "Great on the inside but outside could use a little work"

September 7, 2023

3.0

Pros

Booksy is super easy to use on the business side of things. It takes just a couple of minutes to set up and then you're good to go, customers can book their own appointments based on your availability.

Cons

I didn't experience this myself, but customers kept complaining about the interface being clunky, I had people go to my website and email saying "please can I just make an appointment without going through that website." Definitely not what you want in a system!

Review Source

BR

Barbara R.  
Senior Insight Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I used it to book a manicure and it was super easy"

June 10, 2024

5.0

Pros

Clear interface, intuitive to use, great overall

Cons

I didn't receive an email confirming my appointment, it would have been nice to get one on the back of my scheduling

Review Source

LL

Larissa L.  
Cosmetologist  
Consumer Services  
Used the software for: 2+ years

### "Wonderful app"

September 25, 2019

5.0

My overall experience is wonderful

Pros

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Cons

I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

Alternatives considered

[FAST Finance Reporting](https://www.capterra.com/p/129244/FAST-Finance-Reporting/)

Reason for choosing Booksy Biz

I wanted to give this a try because it wasn’t a top name, i usually like to go with the under for because they are usually better and the customer service is usually better and i was correct

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I love how much easier is was to use

Review Source

KN

Kariem N.  
Barber  
Individual & Family Services  
Used the software for: 1-2 years

### "Glass cuts by Memphis "

November 9, 2022

4.0

It’s a great app just has a few quirks to work out

Pros

The app is great it helps me keep everybody in order and to create a smooth operating system so I can get everybody out with ease.

Cons

The only dislike I truly have is that it takes a while to get problems sorted out through customer service and that there is no notification there is no email or text message to the business end of the communication if I don’t have my eyes on the app I want to see who is booking or be notified if someone knew his boat

Review Source

Response from Booksy

December 29, 2022

Thanks for the great feedback! We'd love to know more about your experience. When you have a moment, please reach out so we can look into it.

MP

Manuel P.  
Asesor fiscal  
Law Practice  
Used the software for: 1-2 years

### "Olvídate de las llamadas para reservas con Booksy"

January 11, 2023

5.0

En los años que llevo utilizando, estoy muy satisfecho, es una aplicación sencilla y funcional que me permite gestionar mis citas con el peluquero.

Pros

Su facilidad de uso, y el poder gestionar la cita, modificarla, cancelarla etc

Cons

Por el momento no he tenido ningún inconveniente con la aplicación.

Review Source

AC

Antwaine C.  
Barber / Barber shop owner  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "I want GenBook back"

April 21, 2022

3.0

Horrible

Pros

The presentation and pos system. It has a very clean look.

Cons

I am a shop owner. My clients can not book with their preferred barber easily. If I am booked out. Booksy automatically books them with a free barber. This has cause major problems in my shop. My can’t even see the full calendar. They have to search hard for my next availability. I can’t even book my clients standing appointments. I’m very upset and looking for another alternative.

Reason for choosing Booksy Biz

I didn’t

Review Source

Response from Booksy

May 19, 2022

We're sorry the transition to Booksy has not been as smooth as you would like. Please reach out to support either in the app or by email at info.us@booksy.com with any questions.

CW

Courtney W.  
Barber  
Consumer Services  
Used the software for: 2+ years

### "Beyond disappointed 😔 "

August 21, 2020

1.0

Horrible, betrayed, scandalous ,atrocious,

Pros

Convenient .

Cons

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.

Alternatives considered

[SmartFunnel](https://www.capterra.com/p/164440/SmartFunnel/)

Reason for choosing Booksy Biz

Convenient

Review Source

Response from Booksy

March 8, 2021

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.

TB

Tina B.  
owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Avoid"

March 3, 2023

1.0

very poor, genbook was much better. Scheduled calls to review issue and no-one called at scheduled time to discuss issues.

Pros

I don't like the software, can't make easy admin changes

Cons

Can't make easy admin changes without completely losing ability to schedule.

Review Source

VR

Verified Reviewer  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "NOT recommended"

June 14, 2022

2.0

I have had every imaginable problem, and even though customer service is friendly, they have not been effective in resolving even the most basic of my issues.

Pros

Very little. It purported to function similarly to the previous platform which it had bought out when I made the migration, but there was very little continuity and very little similarity to that previous app

Cons

For a person who pays great attention to detail, the Booksy app has been a disastrous experience in every way

Review Source

Response from Booksy

July 20, 2022

Thank you for the feedback! We're sorry Booksy didn't meet your expectations as you transitioned from another booking software. Please reach out to our 24/7 in-app support so we can help you walk through your setup.

DM

Devin M.  
Tech Support Engineer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Could very well work for your business, but since Genbook was bought out we had to switch. Not GOOD"

February 11, 2022

2.0

Its been terrible. The onboarding team was very helpful but they're only useful while you move over. The tech support is pretty much non existent

Pros

Seems easy enough of and straight forward but does not do what We need/want it to

Cons

When clients are sent to book there are advertisements for other competitors and business with similar products in the main header/banner of the booking webpage. We cant take payment through Booksy to track analytics if someone wants to pay in store. Customers have to pay through an email sent after the appointment scheduled. Its not a conducive, streamlined or well configured UX.

Switched from

[Genbook](https://www.capterra.com/p/220430/Genbook/)

You guys bought them out

Review Source

Response from Booksy

February 18, 2022

Your customers can pay for their services any number of ways, really however you want to accept payments. You can give them the option to pay for services through the Booksy app using Mobile Payments, in-store with the Booksy Card Reader, or by any offline payment method like cash or gift card.

DA

DESIREE A.  
esthetician  
Consumer Services  
Used the software for: 6-12 months

### "Great service"

September 23, 2019

5.0

besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Pros

besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile

Cons

when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.

Alternatives considered

[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)

Reason for choosing Booksy Biz

i see booksy as a fast growing company that will be adding new features and I wanted my business to be a part of that.

Review Source

CC

Crystal C.  
Owner / Esthetician  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for ones who work alone."

September 25, 2019

4.0

My over all experience using this app is great I just don't really like you can't see what is pending to be deposited into your account I do not like that you cannot set a lunch time continuously and I am very upset that they took away the bounce back text messages but over all it's a great app to utilize if you work alone.

Pros

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

Cons

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Review Source

CC

Chris C.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Personal Use Booking"

October 5, 2023

5.0

Pros

Simplicity, sensible recommendations based on usage, reminders with a timeline that makes sense, integrates well with Google assistant.

Cons

No cons - I have not encountered a situation where Booksy has had errors.

Review Source

JK

Jake K.  
Estimator  
Construction  
Used the software for: 1-2 years

### "Makes booking haircuts simple"

May 15, 2023

5.0

Overall I have had a very positive experience. My bookings have always gone through without issue.

Pros

Booksy makes it very easy for me to book my haircut appointments. It shows all the available days and times that my barber is free.

Cons

I wouldn't say there is anything I dislike about Booksy, however it could be nice to have a request feature. For example, sometimes my barber works overtime so it could be useful to request an appointment in case they are able to cut my hair outside of regular hours.

Review Source

LS

Latoria S.  
Nail Technician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Perfect Assistant "

September 25, 2019

5.0

My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

Pros

The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

Cons

When the sw did not allow for deposits.

Alternatives considered

[StyleSeat](https://www.capterra.com/p/176521/StyleSeat/)

Reason for choosing Booksy Biz

The automatic appointment reminders plus the ability to set my hours within the system.

Switched from

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

I could not set my schedule the way U wanted. My hours differ daily and I wanted that flexibility.

Review Source

DR

Denisse R.  
Graduate Student  
Research  
Used the software for: 6-12 months

### "Booksy is the best alternative to keep apoitments running "

November 8, 2022

4.0

It has been okay, It has simplified my life and appointments, it is a way to keep the bills organized and the best options on hand

Pros

It is easy to use and customize, there's no way to can't mistake information and lost your appointment. The confirmation gives you that certainty and the reminders are always organized on your calendars

Cons

It is a bit repetitive, and sometimes it's confusing where to book or check a business since you have so many options and ways to access their information

Review Source

Response from Booksy

December 29, 2022

Thanks for the great review! We're so glad you're enjoying using Booksy to make and manage your appointments.

VR

Verified Reviewer  
Businesss Development Manager, Speaker  
Human Resources  
Used the software for: 1-2 years

### "Definitely the best tool to book your haidresser!"

May 22, 2021

5.0

Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!

Pros

I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Cons

Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Review Source

Response from Booksy

June 1, 2021

Thanks for letting us know that your enjoying Booksy to book your services. We're so glad to hear it.

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